{"metadata":{"transaction_key":"deprecated","request_id":"019e5d15-41ad-7dd1-96b7-588585e56dbe","sha256":"c6e3a383bb14fddac35524c8c5df8edd05040509f70c90ecfad1d879a16fb6df","created":"2026-05-25T03:02:16.354Z","duration":37.00794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":109,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":120,"output_tokens":120},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":120,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. It's Larissa from Oakview Financial. I was just giving you a call at 1PM to be able to have a chat with you with regards to your file with us, and I'm just looking to finalize the advice and get everything in place. If you could please give me a callback, that would be greatly appreciated. Thank you.","confidence":0.9995117,"words":[{"word":"hi","start":11.92,"end":12.24,"confidence":0.9458008,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09423941373825072},{"word":"it's","start":12.24,"end":12.639999,"confidence":0.88500977,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.13548126816749573},{"word":"larissa","start":12.639999,"end":13.139999,"confidence":0.8852539,"punctuated_word":"Larissa","sentiment":"neutral","sentiment_score":0.11186852306127548},{"word":"from","start":13.28,"end":13.599999,"confidence":0.97314453,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2185901403427124},{"word":"oakview","start":13.599999,"end":14.08,"confidence":0.7722168,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.13578908145427704},{"word":"financial","start":14.08,"end":14.58,"confidence":0.98657227,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.17293217778205872},{"word":"i","start":15.085,"end":15.165,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3256341218948364},{"word":"was","start":15.165,"end":15.405001,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.26959943771362305},{"word":"just","start":15.405001,"end":15.645,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.23301872611045835},{"word":"giving","start":15.645,"end":15.885,"confidence":1.0,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.21154914796352384},{"word":"you","start":15.885,"end":16.045,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2875041663646698},{"word":"a","start":16.045,"end":16.125,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2259778082370758},{"word":"call","start":16.125,"end":16.605,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.21686634421348572},{"word":"at","start":16.605,"end":17.105,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.27594929933547974},{"word":"1pm","start":17.645,"end":18.365,"confidence":0.99853516,"punctuated_word":"1PM","sentiment":"neutral","sentiment_score":0.27291232347488403},{"word":"to","start":18.365,"end":18.605,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.30550819635391235},{"word":"be","start":18.605,"end":18.765,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.26615792512893677},{"word":"able","start":18.765,"end":19.005001,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.3231906592845917},{"word":"to","start":19.005001,"end":19.085001,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.37186670303344727},{"word":"have","start":19.085001,"end":19.245,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4100169837474823},{"word":"a","start":19.245,"end":19.405,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.309512734413147},{"word":"chat","start":19.405,"end":19.565,"confidence":1.0,"punctuated_word":"chat","sentiment":"positive","sentiment_score":0.38464969396591187},{"word":"with","start":19.565,"end":19.725,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.397737979888916},{"word":"you","start":19.725,"end":20.225,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30685585737228394},{"word":"with","start":20.445,"end":20.765,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.3132440447807312},{"word":"regards","start":20.765,"end":21.265,"confidence":1.0,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.25485992431640625},{"word":"to","start":21.325,"end":21.825,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.34513145685195923},{"word":"your","start":22.205,"end":22.705,"confidence":0.6347656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.31358665227890015},{"word":"file","start":23.085,"end":23.405,"confidence":0.9941406,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.3000505566596985},{"word":"with","start":23.405,"end":23.645,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.304970383644104},{"word":"us","start":23.645,"end":24.145,"confidence":0.7824707,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.2519404888153076},{"word":"and","start":24.285,"end":24.785,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23995350301265717},{"word":"i'm","start":24.845001,"end":24.925,"confidence":0.88378906,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.18874190747737885},{"word":"just","start":24.925,"end":25.165,"confidence":0.95947266,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2460085302591324},{"word":"looking","start":25.165,"end":25.565,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.17635577917099},{"word":"to","start":25.565,"end":25.805,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2253969609737396},{"word":"finalize","start":25.805,"end":26.305,"confidence":0.9995117,"punctuated_word":"finalize","sentiment":"neutral","sentiment_score":0.19645489752292633},{"word":"the","start":26.445,"end":26.605,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18735720217227936},{"word":"advice","start":26.605,"end":27.005001,"confidence":0.98828125,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.29552900791168213},{"word":"and","start":27.005001,"end":27.165,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.27681803703308105},{"word":"get","start":27.165,"end":27.325,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.33208754658699036},{"word":"everything","start":27.325,"end":27.725,"confidence":1.0,"punctuated_word":"everything","sentiment":"positive","sentiment_score":0.3490586578845978},{"word":"in","start":27.725,"end":27.965,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.288285493850708},{"word":"place","start":27.965,"end":28.412937,"confidence":0.9995117,"punctuated_word":"place.","sentiment":"neutral","sentiment_score":0.24799734354019165},{"word":"if","start":28.652937,"end":28.812937,"confidence":0.99902344,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.4097369313240051},{"word":"you","start":28.812937,"end":28.852936,"confidence":0.9951172,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3755785822868347},{"word":"could","start":28.852936,"end":28.892937,"confidence":0.7607422,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.28833943605422974},{"word":"please","start":28.892937,"end":29.212936,"confidence":0.99609375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.27745023369789124},{"word":"give","start":29.212936,"end":29.372936,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2149125933647156},{"word":"me","start":29.372936,"end":29.452938,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.3582113981246948},{"word":"a","start":29.452938,"end":29.612938,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21284398436546328},{"word":"callback","start":29.612938,"end":30.092937,"confidence":0.98657227,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":0.2572673559188843},{"word":"that","start":30.092937,"end":30.332937,"confidence":0.9970703,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4989565014839173},{"word":"would","start":30.332937,"end":30.572937,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.48419106006622314},{"word":"be","start":30.572937,"end":30.652937,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5056053400039673},{"word":"greatly","start":30.652937,"end":31.132936,"confidence":1.0,"punctuated_word":"greatly","sentiment":"positive","sentiment_score":0.4059338569641114},{"word":"appreciated","start":31.132936,"end":31.632936,"confidence":0.9995117,"punctuated_word":"appreciated.","sentiment":"positive","sentiment_score":0.3731068670749664},{"word":"thank","start":31.772938,"end":32.012936,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6370625495910645},{"word":"you","start":32.012936,"end":32.512936,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3838597238063812}],"paragraphs":{"transcript":"\nHi. It's Larissa from Oakview Financial. I was just giving you a call at 1PM to be able to have a chat with you with regards to your file with us, and I'm just looking to finalize the advice and get everything in place. If you could please give me a callback, that would be greatly appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":11.92,"end":12.24,"sentiment":"neutral","sentiment_score":0.09423941373825072},{"text":"It's Larissa from Oakview Financial.","start":12.24,"end":14.58,"sentiment":"neutral","sentiment_score":0.15493223816156387},{"text":"I was just giving you a call at 1PM to be able to have a chat with you with regards to your file with us, and I'm just looking to finalize the advice and get everything in place.","start":15.085,"end":28.412937,"sentiment":"neutral","sentiment_score":0.28232464429579285},{"text":"If you could please give me a callback, that would be greatly appreciated.","start":28.652937,"end":31.632936,"sentiment":"positive","sentiment_score":0.3586257031330696},{"text":"Thank you.","start":31.772938,"end":32.512936,"sentiment":"positive","sentiment_score":0.5104611366987228}],"sentiment":"neutral","sentiment_score":0.29288633054090757,"num_words":59,"start":11.92,"end":32.512936}]}}]},{"alternatives":[{"transcript":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"call","start":0.16,"end":0.32,"confidence":0.5390625,"punctuated_word":"Call","sentiment":"negative","sentiment_score":-0.4343454837799072},{"word":"has","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.5067012906074524},{"word":"been","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.5432803630828857},{"word":"forwarded","start":0.71999997,"end":1.12,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.4966370463371277},{"word":"to","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.482324093580246},{"word":"voice","start":1.36,"end":1.5999999,"confidence":0.9951172,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.5569171905517578},{"word":"mail","start":1.5999999,"end":2.1,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.5574253797531128},{"word":"the","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5591890811920166},{"word":"person","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5555670857429504},{"word":"you're","start":2.8799999,"end":3.1999998,"confidence":0.88183594,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5256955623626709},{"word":"trying","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.5197452306747437},{"word":"to","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5682491660118103},{"word":"reach","start":3.52,"end":3.9199998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.5947491526603699},{"word":"is","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6164769530296326},{"word":"not","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.603582501411438},{"word":"available","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6036374568939209},{"word":"at","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.25161081552505493},{"word":"the","start":5.44,"end":5.52,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2384490817785263},{"word":"tone","start":5.52,"end":5.92,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.20682895183563232},{"word":"please","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.29497799277305603},{"word":"record","start":6.24,"end":6.64,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.3072241246700287},{"word":"your","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.30925849080085754},{"word":"message","start":6.7999997,"end":7.2999997,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.29799702763557434},{"word":"when","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.21207933127880096},{"word":"you","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2720380425453186},{"word":"have","start":8.0,"end":8.24,"confidence":0.97998047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2198164016008377},{"word":"finished","start":8.24,"end":8.639999,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.18541233241558075},{"word":"recording","start":8.639999,"end":9.139999,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2631295323371887},{"word":"you","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.30054038763046265},{"word":"may","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.30506083369255066},{"word":"hang","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2561286985874176},{"word":"up","start":9.84,"end":10.34,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.3111162781715393}],"paragraphs":{"transcript":"\nCall has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.1,"sentiment":"negative","sentiment_score":-0.511090121098927},{"text":"The person you're trying to reach is not available.","start":2.3999999,"end":4.74,"sentiment":"negative","sentiment_score":-0.5718769099977281},{"text":"At the tone, please record your message.","start":5.2,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.27233521214553286},{"text":"When you have finished recording, you may hang up.","start":7.6,"end":10.34,"sentiment":"neutral","sentiment_score":-0.2583690931399663}],"sentiment":"negative","sentiment_score":-0.4048809800297022,"num_words":32,"start":0.16,"end":10.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi. It's Larissa from Oakview Financial. I was just giving you a call at 1PM to be able to have a chat with you with regards to your file with us, and I'm just looking to finalize the advice and get everything in place. If you could please give me a callback, that would be greatly appreciated. Thank you.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.16,"end":2.1,"sentiment":"negative","sentiment_score":-0.511090121098927},{"text":"The person you're trying to reach is not available.","start":2.3999999,"end":4.74,"sentiment":"negative","sentiment_score":-0.5718769099977281},{"text":"At the tone, please record your message.","start":5.2,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.27233521214553286},{"text":"When you have finished recording, you may hang up.","start":7.6,"end":10.34,"sentiment":"neutral","sentiment_score":-0.2583690931399663}],"sentiment":"negative","sentiment_score":-0.4048809800297022,"channel":1,"num_words":32,"start":0.16,"end":10.34},{"sentences":[{"text":"Hi.","start":11.92,"end":12.24,"sentiment":"neutral","sentiment_score":0.09423941373825072},{"text":"It's Larissa from Oakview Financial.","start":12.24,"end":14.58,"sentiment":"neutral","sentiment_score":0.15493223816156387},{"text":"I was just giving you a call at 1PM to be able to have a chat with you with regards to your file with us, and I'm just looking to finalize the advice and get everything in place.","start":15.085,"end":28.412937,"sentiment":"neutral","sentiment_score":0.28232464429579285},{"text":"If you could please give me a callback, that would be greatly appreciated.","start":28.652937,"end":31.632936,"sentiment":"positive","sentiment_score":0.3586257031330696},{"text":"Thank you.","start":31.772938,"end":32.512936,"sentiment":"positive","sentiment_score":0.5104611366987228}],"sentiment":"neutral","sentiment_score":0.29288633054090757,"channel":0,"num_words":59,"start":11.92,"end":32.512936}]},"summary":{"result":"success","short":"The customer's phone is forwarded to voicemail and the representative from Oakview Financial leaves a message requesting a callback to discuss the customer's file and finalize advice. The representative thanks the customer and expresses a desire to chat with them before the file is finalized."},"intents":{"segments":[{"text":"It's Larissa from Oakview Financial. I was just giving you a call at 1PM to be able to have a chat with you with regards to your file with us, and I'm just looking to finalize the advice and get everything in place.","start_word":33,"end_word":75,"intents":[{"intent":"Finalize advice","confidence_score":0.3937513}]},{"text":"If you could please give me a callback, that would be greatly appreciated. Thank you.","start_word":76,"end_word":90,"intents":[{"intent":"Request callback","confidence_score":0.896937}]}]},"sentiments":{"segments":[{"text":"Call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":15,"sentiment":"negative","sentiment_score":-0.5444577932357788},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi. It's Larissa from Oakview Financial. I was just giving you a call at 1PM to be able to have a chat with you with regards to your file with us, and I'm just looking to finalize the advice and get everything in place.","start_word":16,"end_word":75,"sentiment":"neutral","sentiment_score":0.11743998527526855},{"text":"If you could please give me a callback, that would be greatly appreciated. Thank you.","start_word":76,"end_word":90,"sentiment":"positive","sentiment_score":0.377526342868805}],"average":{"sentiment":"neutral","sentiment_score":0.04495559533437093}}}}