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My name is Mary. May I have your name, please? Could you spell it out for me, please? S a s.\n\nMhmm. Thank you so much. I have a for alpha, s for Sierra, h for hotel, I for India, s for Sierra, then h for hotel. Correct? Thank you so much.\n\nIs this Ashish? Okay. How may I help you today, Ashish? Mhmm. Mhmm.\n\nIs your Airtel SIM is... Or was purchased from India? Yeah. So for this one, Ashes, you will need to call the Airtel India customer care directly as we are not the same company and we're being run separately. So we also don't have an access to their Airtel numbers.\n\nYeah. So it's Airtel India, a customer care or customer service directly. 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A s h I s h. A s h, a for apple, s for s h I s h. Yep. Yep.\n\nYep. Yeah. I'm... I have my Airtel SIM, but I I converted into eSIM. By mistake, it has been deleted.\n\nThen I have to get my Airtel again... My Airtel SIM back. How do I get that one? Yeah. Oh, not from here.\n\nYeah. You can transfer to the call. 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My name is Mary. May I have your name, please?\n\nChannel 1: My name is Ashish.\n\nChannel 0: Could you spell it out for me, please?\n\nChannel 1: A s h I s h.\n\nChannel 0: S a s.\n\nChannel 1: A s h, a for apple,\n\nChannel 0: Mhmm.\n\nChannel 1: s for s h I s h.\n\nChannel 0: Thank you so much. I have a for alpha, s for Sierra, h for hotel, I for India, s for\n\nChannel 1: Yep.\n\nChannel 0: Sierra, then h for hotel. Correct? Thank you so much. Is this Ashish?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay. How may I help you today, Ashish?\n\nChannel 1: Yeah. I'm... I have my Airtel SIM, but I I converted into eSIM. By mistake, it has been deleted. Then I have\n\nChannel 0: Mhmm.\n\nChannel 1: to get my Airtel again... My Airtel SIM back. How do I get that one?\n\nChannel 0: Mhmm. Is your Airtel SIM is... Or was purchased from India?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So for this one, Ashes, you will need to call the Airtel India customer care directly as we are not the same company and we're being run separately. So we also don't have an access to their Airtel numbers.\n\nChannel 1: Oh, not from here.\n\nChannel 0: Yeah. So it's Airtel India, a customer care or customer service directly.\n\nChannel 1: Yeah. You can transfer to the call.\n\nChannel 0: No. We don't we don't have a direct access or direct contact to Airtel India.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.68,"end":2.96,"sentiment":"positive","sentiment_score":0.5526006340980529},{"text":"My name is Mary.","start":2.96,"end":3.9199998,"sentiment":"positive","sentiment_score":0.43338174372911453},{"text":"May I have your name, please?","start":3.9199998,"end":5.14,"sentiment":"neutral","sentiment_score":0.2596161390344302}],"sentiment":"positive","sentiment_score":0.4036151319742203,"channel":0,"num_words":15,"start":1.68,"end":5.14},{"sentences":[{"text":"My name is Ashish.","start":6.16,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.037768902257084846}],"sentiment":"neutral","sentiment_score":0.037768902257084846,"channel":1,"num_words":4,"start":6.16,"end":7.3799996},{"sentences":[{"text":"Could you spell it out for me, 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have","start":67.11,"end":67.91,"sentiment":"neutral","sentiment_score":-0.10708652188380559}],"sentiment":"neutral","sentiment_score":-0.13603415695781057,"channel":1,"num_words":22,"start":59.190002,"end":67.91},{"sentences":[{"text":"Mhmm.","start":67.685,"end":68.185,"sentiment":"neutral","sentiment_score":-0.0633447989821434}],"sentiment":"neutral","sentiment_score":-0.0633447989821434,"channel":0,"num_words":1,"start":67.685,"end":68.185},{"sentences":[{"text":"to get my Airtel again...","start":67.91,"end":70.33,"sentiment":"neutral","sentiment_score":-0.0552540048956871},{"text":"My Airtel SIM back.","start":70.63,"end":71.59,"sentiment":"neutral","sentiment_score":-0.062401413917541504},{"text":"How do I get that one?","start":71.59,"end":73.05,"sentiment":"neutral","sentiment_score":-0.04194212891161442}],"sentiment":"neutral","sentiment_score":-0.0518352302412192,"channel":1,"num_words":15,"start":67.91,"end":73.05},{"sentences":[{"text":"Mhmm.","start":74.085,"end":74.485,"sentiment":"neutral","sentiment_score":-0.025106534361839294},{"text":"Is your Airtel SIM is...","start":74.485,"end":77.125,"sentiment":"neutral","sentiment_score":-0.027237314358353616},{"text":"Or was purchased from India?","start":77.125,"end":78.745,"sentiment":"neutral","sentiment_score":-0.0578165739774704}],"sentiment":"neutral","sentiment_score":-0.040943270549178123,"channel":0,"num_words":11,"start":74.085,"end":78.745},{"sentences":[{"text":"Yeah.","start":79.564995,"end":80.064995,"sentiment":"neutral","sentiment_score":-0.08131322264671326}],"sentiment":"neutral","sentiment_score":-0.08131322264671326,"channel":1,"num_words":1,"start":79.564995,"end":80.064995},{"sentences":[{"text":"Yeah.","start":81.15,"end":81.39001,"sentiment":"neutral","sentiment_score":-0.11535212397575378},{"text":"So for this one, Ashes, you will need to call the Airtel India customer care directly as we are not the same company and we're being run separately.","start":81.39001,"end":89.25,"sentiment":"neutral","sentiment_score":-0.1959391353385789},{"text":"So we also don't have an access to their Airtel numbers.","start":89.39,"end":93.97,"sentiment":"neutral","sentiment_score":-0.2234735759821805}],"sentiment":"neutral","sentiment_score":-0.2014964312314987,"channel":0,"num_words":40,"start":81.15,"end":93.97},{"sentences":[{"text":"Oh, not from here.","start":95.52,"end":96.74,"sentiment":"neutral","sentiment_score":-0.13762881606817245}],"sentiment":"neutral","sentiment_score":-0.13762881606817245,"channel":1,"num_words":4,"start":95.52,"end":96.74},{"sentences":[{"text":"Yeah.","start":97.485,"end":97.985,"sentiment":"neutral","sentiment_score":-0.1008426994085312},{"text":"So it's Airtel India, a customer care or customer service directly.","start":98.285,"end":102.545,"sentiment":"neutral","sentiment_score":-0.11319631744514812}],"sentiment":"neutral","sentiment_score":-0.11216684927543004,"channel":0,"num_words":12,"start":97.485,"end":102.545},{"sentences":[{"text":"Yeah.","start":104.625,"end":105.125,"sentiment":"neutral","sentiment_score":-0.04796512797474861},{"text":"You can transfer to the call.","start":108.145,"end":109.924995,"sentiment":"neutral","sentiment_score":-0.06640506163239479}],"sentiment":"neutral","sentiment_score":-0.0637707853955882,"channel":1,"num_words":7,"start":104.625,"end":109.924995},{"sentences":[{"text":"No.","start":110.69,"end":111.01,"sentiment":"neutral","sentiment_score":-0.25201842188835144},{"text":"We don't we don't have a direct access or direct contact to Airtel India.","start":111.01,"end":115.91,"sentiment":"neutral","sentiment_score":-0.26545622306210653}],"sentiment":"neutral","sentiment_score":-0.2645603696505229,"channel":0,"num_words":15,"start":110.69,"end":115.91},{"sentences":[{"text":"Okay.","start":117.16293,"end":117.66293,"sentiment":"neutral","sentiment_score":-0.08178757131099701}],"sentiment":"neutral","sentiment_score":-0.08178757131099701,"channel":1,"num_words":1,"start":117.16293,"end":117.66293}]},"summary":{"result":"success","short":"The customer, Ashish, called Airtel and spoke with representative Mary about his Airtel SIM which was deleted and he needs assistance. Mary advised him to contact customer service directly as they are separate companies and they do not share the Airtel numbers. Mary also informed Ashish that he can transfer to the Airtel customer care line."},"intents":{"segments":[{"text":"I'm... I have my Airtel SIM, but I I converted into eSIM. By mistake, it has been deleted. Then I have Mhmm. to get my Airtel again... My Airtel SIM back. How do I get that one?","start_word":95,"end_word":131,"intents":[{"intent":"Retrieve airtel sim","confidence_score":0.18212637}]},{"text":"You can transfer to the call. No. We don't we don't have a direct access or direct contact to Airtel India. Okay.","start_word":201,"end_word":222,"intents":[{"intent":"Transfer call to airtel india","confidence_score":0.2562629}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5044159889221191},{"text":"May I have your name, please? My name is Ashish. Could you spell it out for me, please? A s h I s h. S a s. A s h, a for apple, Mhmm. s for s h I s h.","start_word":9,"end_word":49,"sentiment":"neutral","sentiment_score":0.042745936661958694},{"text":"Thank you so much.","start_word":50,"end_word":53,"sentiment":"positive","sentiment_score":0.6518885493278503},{"text":"I have a for alpha, s for Sierra, h for hotel, I for India, s for Yep. Sierra, then h for hotel. Correct?","start_word":54,"end_word":76,"sentiment":"neutral","sentiment_score":0.13857968151569366},{"text":"Thank you so much.","start_word":77,"end_word":80,"sentiment":"positive","sentiment_score":0.4596843719482422},{"text":"Is this Ashish? Yep. Yep. Okay. How may I help you today, Ashish? Yeah. I'm... I have my Airtel SIM, but I I converted into eSIM. By mistake, it has been deleted. Then I have Mhmm. to get my Airtel again... My Airtel SIM back. How do I get that one? Mhmm. Is your Airtel SIM is... Or was purchased from India? Yeah. Yeah. So for this one, Ashes, you will need to call the Airtel India customer care directly as we are not the same company and we're being run separately. So we also don't have an access to their Airtel numbers. Oh, not from here. Yeah. So it's Airtel India, a customer care or customer service directly. Yeah. You can transfer to the call. No. We don't we don't have a direct access or direct contact to Airtel India. Okay.","start_word":81,"end_word":222,"sentiment":"neutral","sentiment_score":-0.1067005693912506}],"average":{"sentiment":"neutral","sentiment_score":-0.009053105531736862}}}}