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I","start":50.235,"end":50.635002,"sentiment":"neutral","sentiment_score":0.03838646225631237}],"sentiment":"neutral","sentiment_score":0.03838646225631237,"channel":1,"num_words":2,"start":50.235,"end":50.635002},{"sentences":[{"text":"Microsoft","start":50.505,"end":50.905,"sentiment":"neutral","sentiment_score":0.04265957325696945}],"sentiment":"neutral","sentiment_score":0.04265957325696945,"channel":0,"num_words":1,"start":50.505,"end":50.905},{"sentences":[{"text":"that's what I do.","start":50.635002,"end":51.775,"sentiment":"neutral","sentiment_score":0.04852080065757036}],"sentiment":"neutral","sentiment_score":0.04852080065757036,"channel":1,"num_words":4,"start":50.635002,"end":51.775},{"sentences":[{"text":"yes, sir.","start":53.225002,"end":54.045002,"sentiment":"neutral","sentiment_score":0.056326862424612045},{"text":"Sir, how about for cybersecurity, sir?","start":54.185,"end":56.28,"sentiment":"neutral","sentiment_score":0.023997025564312935},{"text":"Do do you already have a partner","start":56.36,"end":57.98,"sentiment":"neutral","sentiment_score":0.007213283197156021}],"sentiment":"neutral","sentiment_score":0.020475257374346256,"channel":0,"num_words":15,"start":53.225002,"end":57.98},{"sentences":[{"text":"But","start":59.43,"end":59.510002,"sentiment":"neutral","sentiment_score":-0.002296067774295807}],"sentiment":"neutral","sentiment_score":-0.002296067774295807,"channel":1,"num_words":1,"start":59.43,"end":59.510002},{"sentences":[{"text":"or","start":59.559998,"end":59.879997,"sentiment":"neutral","sentiment_score":0.00619908981025219}],"sentiment":"neutral","sentiment_score":0.00619908981025219,"channel":0,"num_words":1,"start":59.559998,"end":59.879997},{"sentences":[{"text":"yeah.","start":59.670002,"end":60.170002,"sentiment":"neutral","sentiment_score":0.015553716570138931}],"sentiment":"neutral","sentiment_score":0.015553716570138931,"channel":1,"num_words":1,"start":59.670002,"end":60.170002},{"sentences":[{"text":"a partnership","start":59.879997,"end":60.46,"sentiment":"neutral","sentiment_score":0.01014252519235015}],"sentiment":"neutral","sentiment_score":0.01014252519235015,"channel":0,"num_words":2,"start":59.879997,"end":60.46},{"sentences":[{"text":"But","start":60.39,"end":60.89,"sentiment":"neutral","sentiment_score":-0.0010790936648845673}],"sentiment":"neutral","sentiment_score":-0.0010790936648845673,"channel":1,"num_words":1,"start":60.39,"end":60.89},{"sentences":[{"text":"with other company?","start":60.519997,"end":61.5,"sentiment":"neutral","sentiment_score":0.008166367498536905}],"sentiment":"neutral","sentiment_score":0.008166367498536905,"channel":0,"num_words":3,"start":60.519997,"end":61.5},{"sentences":[{"text":"yeah.","start":61.350002,"end":61.850002,"sentiment":"neutral","sentiment_score":0.04935918748378754},{"text":"That's what our business does.","start":61.910004,"end":63.030003,"sentiment":"neutral","sentiment_score":0.0871568888425827},{"text":"We're a managed service provider.","start":63.030003,"end":64.490005,"sentiment":"neutral","sentiment_score":0.12172351628541947},{"text":"There's no need","start":65.59288,"end":66.072876,"sentiment":"neutral","sentiment_score":0.03562399620811144}],"sentiment":"neutral","sentiment_score":0.08575951441058091,"channel":1,"num_words":14,"start":61.350002,"end":66.072876},{"sentences":[{"text":"Alright.","start":65.952934,"end":66.452934,"sentiment":"neutral","sentiment_score":0.08483290672302246}],"sentiment":"neutral","sentiment_score":0.08483290672302246,"channel":0,"num_words":1,"start":65.952934,"end":66.452934},{"sentences":[{"text":"you don't you don't need to ring me back again.","start":66.15288,"end":68.072876,"sentiment":"neutral","sentiment_score":0.045249103009700774},{"text":"That's fine.","start":68.072876,"end":68.81288,"sentiment":"neutral","sentiment_score":0.20777393877506256}],"sentiment":"neutral","sentiment_score":0.07233657563726108,"channel":1,"num_words":12,"start":66.15288,"end":68.81288},{"sentences":[{"text":"Alright.","start":68.672935,"end":69.172935,"sentiment":"neutral","sentiment_score":0.16837430000305176},{"text":"Okay.","start":69.39294,"end":69.87293,"sentiment":"neutral","sentiment_score":0.14356543123722076},{"text":"No worries.","start":69.87293,"end":70.772934,"sentiment":"neutral","sentiment_score":0.16741742193698883},{"text":"Take care.","start":70.91293,"end":71.73293,"sentiment":"neutral","sentiment_score":0.2169649749994278}],"sentiment":"neutral","sentiment_score":0.1801174208521843,"channel":0,"num_words":6,"start":68.672935,"end":71.73293},{"sentences":[{"text":"Thanks.","start":71.75288,"end":72.25288,"sentiment":"neutral","sentiment_score":0.24294619262218475}],"sentiment":"neutral","sentiment_score":0.24294619262218475,"channel":1,"num_words":1,"start":71.75288,"end":72.25288}]},"summary":{"result":"success","short":"The customer, Ronald, receives a call from Mark at Cloud Solutions IT who is trying to arrange a meeting with Ronald's CTO to introduce their company and services. Ronald confirms that their company is a managed service provider and asks about cybersecurity, to which Mark responds that they do not need to ring him back again. They end the call politely."},"intents":{"segments":[{"text":"Mark, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Right.","start_word":27,"end_word":88,"intents":[{"intent":"Schedule meeting","confidence_score":0.0035626069}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1308950632810593},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.36035022139549255},{"text":"Mark, it's Ronald from Cloud Solution IT. How are you doing today? Yes. Hi. How are you?","start_word":3,"end_word":19,"sentiment":"neutral","sentiment_score":0.2250111699104309},{"text":"I'm doing wonderful. Thank you for asking.","start_word":20,"end_word":26,"sentiment":"positive","sentiment_score":0.7205945253372192},{"text":"Mark, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Right. And and what do you do? Yeah. Cloud Solution IT, we are a managed service provider. Yeah. We are That's also what I Microsoft that's what I do. yes, sir. Sir, how about for cybersecurity, sir? Do do you already have a partner But or yeah. a partnership But with other company? yeah. That's what our business does. We're a managed service provider. There's no need Alright. you don't you don't need to ring me back again. That's fine. Alright. Okay. No worries. Take care.","start_word":27,"end_word":173,"sentiment":"neutral","sentiment_score":0.06674785912036896},{"text":"Thanks.","start_word":174,"end_word":174,"sentiment":"positive","sentiment_score":0.36438682675361633}],"average":{"sentiment":"neutral","sentiment_score":0.11656533926725388}}}}