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My name is Mary. May I have your name, please? Yes. Good.\n\nYou're welcome. Mhmm. 21. Thank you so much. Thank you so much.\n\nI have 217 as unit number and 21 for the building number. Thank you so much. Hold on. Let me try it again one more time. 20.\n\nSorry. 21. Meredith Street 217. I found it. Yes.\n\nAlright. So we successfully confirmed that your address is serviceable with Supa Network. Going back from earlier discussion, you are with fifty MBTS, and you will gonna use your own router. Own router. Okay.\n\nAlright. So I think we're now all set. Your own router. Okay. So you will receive an email confirmation once I mean, since the order has placed, your order is already activated.\n\nIt will just fully process your order, and you'll send an email confirmation setting up your router. And then we'll assist you all the way until you get connected to your Internet. Okay? Sure. Thank you so much, Viet, for confirming and verifying address.\n\nThank you. Thank you. Have a great day. 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I called you earlier. And, yeah, I think I think I report the wrong address. It should be it's a minor. It's Unit 217.\n\nThe address is 21 Meredith Street. Yeah. It should it should be 21, not 17. Sorry. Mhmm.\n\nYeah. Yeah. Yeah. Correct. Yeah.\n\nYep. Cool. Mhmm. Yeah. 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My name is Mary. May I have your name, please?\n\nChannel 1: It's it's Viet. I called you earlier. And,\n\nChannel 0: Yes.\n\nChannel 1: yeah, I\n\nChannel 0: Good.\n\nChannel 1: think I think I report the wrong address. It should\n\nChannel 0: You're welcome.\n\nChannel 1: be it's a minor. It's Unit 217. The address\n\nChannel 0: Mhmm.\n\nChannel 1: is 21 Meredith Street.\n\nChannel 0: 21. Thank you so\n\nChannel 1: Yeah.\n\nChannel 0: much.\n\nChannel 1: It should it should be 21, not 17. Sorry.\n\nChannel 0: Thank you so much. I have 217 as unit number and 21 for the building number.\n\nChannel 1: Mhmm. Yeah. Yeah. Yeah. Correct.\n\nChannel 0: Thank you so much. Hold on. Let me try it again one more time. 20. Sorry.\n\n21. Meredith Street 217. I found it. Yes.\n\nChannel 1: Yeah. Yep. Cool.\n\nChannel 0: Alright. So we successfully confirmed that your address is serviceable with Supa Network. Going back from earlier discussion, you are with fifty MBTS, and you will gonna use your own router. Own router. Okay.\n\nAlright. So I think we're now all set. Your own router. Okay. So you will receive an email confirmation once I mean, since\n\nChannel 1: Mhmm.\n\nChannel 0: the order has placed, your order is already activated. It will just fully process your order, and you'll send an email confirmation\n\nChannel 1: Yeah.\n\nChannel 0: setting up your router. And then we'll assist you all the way until you get connected to your Internet. Okay? Sure. Thank you so much, Viet, for confirming and verifying address.\n\nThank you.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thank you. Have a great day. 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router.","start":103.625,"end":104.924995,"sentiment":"neutral","sentiment_score":0.17939074834187826},{"text":"Okay.","start":106.985,"end":107.465,"sentiment":"neutral","sentiment_score":0.15774765610694885},{"text":"So you will receive an email confirmation once I mean, since","start":107.465,"end":112.265,"sentiment":"neutral","sentiment_score":0.19596738436005331}],"sentiment":"neutral","sentiment_score":0.20486373292363208,"channel":0,"num_words":23,"start":100.15,"end":112.265},{"sentences":[{"text":"Mhmm.","start":112.11,"end":112.61,"sentiment":"neutral","sentiment_score":0.14978522062301636}],"sentiment":"neutral","sentiment_score":0.14978522062301636,"channel":1,"num_words":1,"start":112.11,"end":112.61},{"sentences":[{"text":"the order has placed, your order is already activated.","start":112.265,"end":114.685,"sentiment":"neutral","sentiment_score":0.2210959941148758},{"text":"It will just fully process your order, and you'll send an email confirmation","start":114.744995,"end":119.51,"sentiment":"neutral","sentiment_score":0.16887149329368883}],"sentiment":"neutral","sentiment_score":0.19023606181144714,"channel":0,"num_words":22,"start":112.265,"end":119.51},{"sentences":[{"text":"Yeah.","start":119.9775,"end":120.4775,"sentiment":"neutral","sentiment_score":0.1134360283613205}],"sentiment":"neutral","sentiment_score":0.1134360283613205,"channel":1,"num_words":1,"start":119.9775,"end":120.4775},{"sentences":[{"text":"setting up your router.","start":120.61,"end":121.75,"sentiment":"neutral","sentiment_score":0.12645473517477512},{"text":"And then we'll assist you all the way until you get connected to your Internet.","start":122.130005,"end":125.97,"sentiment":"neutral","sentiment_score":0.15316747228304545},{"text":"Okay?","start":125.97,"end":126.47,"sentiment":"neutral","sentiment_score":0.10279649496078493},{"text":"Sure.","start":128.13,"end":128.61,"sentiment":"neutral","sentiment_score":0.1663716733455658},{"text":"Thank you so much, Viet, for confirming and verifying address.","start":128.61,"end":133.35695,"sentiment":"positive","sentiment_score":0.3748675614595413}],"sentiment":"neutral","sentiment_score":0.22003789702730794,"channel":0,"num_words":31,"start":120.61,"end":133.35695},{"sentences":[{"text":"Thank you.","start":133.35695,"end":134.17694,"sentiment":"positive","sentiment_score":0.36241284012794495}],"sentiment":"positive","sentiment_score":0.36241284012794495,"channel":0,"num_words":2,"start":133.35695,"end":134.17694},{"sentences":[{"text":"Alright.","start":135.125,"end":135.445,"sentiment":"positive","sentiment_score":0.3425980508327484},{"text":"Thank you.","start":135.445,"end":136.105,"sentiment":"positive","sentiment_score":0.4390517622232437}],"sentiment":"positive","sentiment_score":0.4069005250930786,"channel":1,"num_words":3,"start":135.125,"end":136.105},{"sentences":[{"text":"Thank you.","start":136.47694,"end":137.03694,"sentiment":"positive","sentiment_score":0.5230797529220581},{"text":"Have a great day.","start":137.03694,"end":137.99695,"sentiment":"positive","sentiment_score":0.5979445427656174},{"text":"Goodbye for now.","start":137.99695,"end":138.97694,"sentiment":"neutral","sentiment_score":0.2434206505616506}],"sentiment":"positive","sentiment_score":0.4631332920657264,"channel":0,"num_words":9,"start":136.47694,"end":138.97694}]},"summary":{"result":"success","short":"The customer, named Conor, called Airtel to confirm their address for service with Supa Network. The representative, named Mary, confirmed the address and informed Conor that their order is already activated and they will receive an email confirmation. Mary also instructed Conor that they will assist them all throughout the process until they get connected to their internet."},"intents":{"segments":[{"text":"The address Mhmm. is 21 Meredith Street. 21.","start_word":46,"end_word":53,"intents":[{"intent":"Confirm address","confidence_score":0.06613853}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4145541191101074},{"text":"May I have your name, please? It's it's Viet. I called you earlier. And, Yes. yeah, Good. I think I think I report the wrong address. It should You're welcome. be it's a minor. It's Unit 217. The address Mhmm. is 21 Meredith Street. 21. Thank you so Yeah. much. It should it should be 21, not 17. Sorry. Thank you so much. I have 217 as unit number and 21 for the building number. Mhmm. Yeah. Yeah. Yeah. Correct. Thank you so much. Hold on. Let me try it again one more time. 20. Sorry. 21. Meredith Street 217. I found it. Yes. Yeah. Yep. Cool. Alright. So we successfully confirmed that your address is serviceable with Supa Network. Going back from earlier discussion, you are with fifty MBTS, and you will gonna use your own router. Own router. Okay. Alright. So I think we're now all set. Your own router. Okay. So you will receive an email confirmation once I mean, since Mhmm. the order has placed, your order is already activated. It will just fully process your order, and you'll send an email confirmation Yeah. setting up your router. And then we'll assist you all the way until you get connected to your Internet. Okay? Sure.","start_word":9,"end_word":217,"sentiment":"neutral","sentiment_score":0.10051833093166351},{"text":"Thank you so much, Viet, for confirming and verifying address. Thank you. Alright. Thank you. Thank you. Have a great day.","start_word":218,"end_word":238,"sentiment":"positive","sentiment_score":0.43045833706855774},{"text":"Goodbye for now.","start_word":239,"end_word":241,"sentiment":"neutral","sentiment_score":0.27421900629997253}],"average":{"sentiment":"neutral","sentiment_score":0.14570765205509756}}}}