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Anthony speaking. Sorry. Don't don't keep talking. Had you called me, I would have told you not to call me again.\n\nSo I don't think you've ever spoken to me before. So I don't appreciate being lied to. So I'm not gonna do business with you. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.015075525268912315},{"text":"Anthony speaking.","start":0.88,"end":1.78,"sentiment":"neutral","sentiment_score":0.014447929803282022},{"text":"Sorry.","start":30.43,"end":30.75,"sentiment":"negative","sentiment_score":-0.341339111328125},{"text":"Don't don't keep talking.","start":30.75,"end":32.69,"sentiment":"negative","sentiment_score":-0.6481583267450333},{"text":"Had you called me, I would have told you not to call me again.","start":34.75,"end":38.27,"sentiment":"negative","sentiment_score":-0.699489278452737}],"sentiment":"negative","sentiment_score":-0.5764932241714136,"num_words":22,"start":0.48,"end":38.27},{"sentences":[{"text":"So I don't think you've ever spoken to me before.","start":38.27,"end":40.69,"sentiment":"negative","sentiment_score":-0.6231961369514465},{"text":"So I don't appreciate being lied to.","start":42.43894,"end":44.69894,"sentiment":"negative","sentiment_score":-0.777021165405001},{"text":"So I'm not gonna do business with you.","start":45.71894,"end":47.39894,"sentiment":"negative","sentiment_score":-0.7386408373713493},{"text":"Thank you.","start":47.39894,"end":47.97894,"sentiment":"neutral","sentiment_score":-0.15603068470954895}],"sentiment":"negative","sentiment_score":-0.6626776887310876,"num_words":27,"start":38.27,"end":47.97894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Anthony speaking.\n\nChannel 0: Yes. Hi. Good morning. Anthony, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nYou may or you may not remember, Anthony, we spoke with you a few months ago, and at the time, you were busy. So we sent you some information about our company, Vigilance AI. We just wanted to follow-up now if might be a better time to schedule a quick demo with our CTO. What we're gonna do is\n\nChannel 1: Sorry. Don't don't keep talking. Had you called me, I would have told you not to call me again. So I don't think you've ever spoken to me before. So\n\nChannel 0: Mhmm.\n\nChannel 1: I don't appreciate being lied to. So I'm not gonna do business with you. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.015075525268912315},{"text":"Anthony speaking.","start":0.88,"end":1.78,"sentiment":"neutral","sentiment_score":0.014447929803282022}],"sentiment":"neutral","sentiment_score":0.014657128291825453,"channel":1,"num_words":3,"start":0.48,"end":1.78},{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.08309571444988251},{"text":"Hi.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.30384716391563416},{"text":"Good morning.","start":3.28,"end":4.1,"sentiment":"positive","sentiment_score":0.4180711805820465},{"text":"Anthony, this is Mary calling from Vigilance AI.","start":4.72,"end":8.08,"sentiment":"neutral","sentiment_score":0.2972847633063793},{"text":"I hope you're doing well.","start":8.08,"end":9.46,"sentiment":"positive","sentiment_score":0.5338997066020965}],"sentiment":"positive","sentiment_score":0.36887422817594867,"channel":0,"num_words":17,"start":2.56,"end":9.46},{"sentences":[{"text":"You may or you may not remember, Anthony, we spoke with you a few months ago, and at the time, you were busy.","start":10.559999,"end":16.505001,"sentiment":"neutral","sentiment_score":-0.04117992269280164},{"text":"So we sent you some information about our company, Vigilance AI.","start":16.885,"end":20.825,"sentiment":"neutral","sentiment_score":0.06206643174995075},{"text":"We just wanted to follow-up now if might be a better time to schedule a quick demo with our CTO.","start":21.285,"end":27.705,"sentiment":"neutral","sentiment_score":0.11922163031995296},{"text":"What we're gonna do is","start":28.62,"end":30.08,"sentiment":"neutral","sentiment_score":-0.16641630232334137}],"sentiment":"neutral","sentiment_score":0.021829552916904627,"channel":0,"num_words":59,"start":10.559999,"end":30.08},{"sentences":[{"text":"Sorry.","start":30.43,"end":30.75,"sentiment":"negative","sentiment_score":-0.341339111328125},{"text":"Don't don't keep talking.","start":30.75,"end":32.69,"sentiment":"negative","sentiment_score":-0.6481583267450333},{"text":"Had you called me, I would have told you not to call me again.","start":34.75,"end":38.27,"sentiment":"negative","sentiment_score":-0.699489278452737},{"text":"So I don't think you've ever spoken to me before.","start":38.27,"end":40.69,"sentiment":"negative","sentiment_score":-0.6231961369514465},{"text":"So","start":42.43894,"end":42.67894,"sentiment":"negative","sentiment_score":-0.43070802092552185}],"sentiment":"negative","sentiment_score":-0.6463163902362188,"channel":1,"num_words":30,"start":30.43,"end":42.67894},{"sentences":[{"text":"Mhmm.","start":42.618877,"end":43.118877,"sentiment":"negative","sentiment_score":-0.4961419701576233}],"sentiment":"negative","sentiment_score":-0.4961419701576233,"channel":0,"num_words":1,"start":42.618877,"end":43.118877},{"sentences":[{"text":"I don't appreciate being lied to.","start":42.67894,"end":44.69894,"sentiment":"negative","sentiment_score":-0.8347400228182474},{"text":"So I'm not gonna do business with you.","start":45.71894,"end":47.39894,"sentiment":"negative","sentiment_score":-0.7386408373713493},{"text":"Thank you.","start":47.39894,"end":47.97894,"sentiment":"neutral","sentiment_score":-0.15603068470954895}],"sentiment":"negative","sentiment_score":-0.7018517628312111,"channel":1,"num_words":16,"start":42.67894,"end":47.97894}]},"summary":{"result":"success","short":"An agent from Carrefourance AI named Mary calls a customer named Anthony to follow up on information about their company, but Anthony is busy and does not remember speaking with her before. Mary apologizes for the mistake and assures Anthony that she will not do business with her again."},"intents":{"segments":[{"text":"We just wanted to follow-up now if might be a better time to schedule a quick demo with our CTO.","start_word":54,"end_word":73,"intents":[{"intent":"Schedule demo with cto","confidence_score":0.58937675}]}]},"sentiments":{"segments":[{"text":"Hello. Anthony speaking. Yes. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.09431923925876616},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4139074981212616},{"text":"Anthony, this is Mary calling from Vigilance AI.","start_word":7,"end_word":14,"sentiment":"neutral","sentiment_score":0.2942683696746826},{"text":"I hope you're doing well.","start_word":15,"end_word":19,"sentiment":"positive","sentiment_score":0.5300691723823547},{"text":"You may or you may not remember, Anthony, we spoke with you a few months ago, and at the time, you were busy. So we sent you some information about our company, Vigilance AI. We just wanted to follow-up now if might be a better time to schedule a quick demo with our CTO. What we're gonna do is Sorry.","start_word":20,"end_word":79,"sentiment":"neutral","sentiment_score":0.012530241161584854},{"text":"Don't don't keep talking. Had you called me, I would have told you not to call me again. 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