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customer is trying to check if their mobile number is active and is being directed to various departments including accounts, Airtel Australia, and India. The customer is given options to ring up different numbers and apologizes for being on the wrong side of the call. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Just checking if my number is active or not. My mobile number is 81.","start_word":5,"end_word":18,"intents":[{"intent":"Check number status","confidence_score":0.20197816}]}]},"sentiments":{"segments":[{"text":"Good afternoon, HR. Good afternoon. Just checking if my number is active or not. My mobile number is 81. No. You're ringing Yes. Mhmm. up number 1, you're ringing up the accounts department, Uh-huh. which we don't handle that. Number 2, you should be ringing up option 4. And finally, this is Airtel Australia. We have nothing to do with Airtel India, so you need to ring up India. Alright. Okay. Okay. Okay. Sorry, mate. That's Alright. alright.","start_word":0,"end_word":77,"sentiment":"neutral","sentiment_score":-0.01788773573935032},{"text":"Thanks. Thank Bye. you.","start_word":78,"end_word":81,"sentiment":"positive","sentiment_score":0.4179327189922333},{"text":"Bye. Bye.","start_word":82,"end_word":83,"sentiment":"neutral","sentiment_score":0.14599138498306274}],"average":{"sentiment":"neutral","sentiment_score":0.013369873687103913}}}}