{"metadata":{"transaction_key":"deprecated","request_id":"019f5a00-639c-7651-9cc4-589491902f84","sha256":"2bb3628273adab854e57d4b92f87bbd71d89e6d4afc44023236db63c924012b2","created":"2026-07-13T05:43:24.467Z","duration":13.607938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Alistair. Good good day to you. Yeah. Alistair, this is Andrew. Have I caught you in a bad time?","confidence":0.97802734,"words":[{"word":"oh","start":2.3999999,"end":2.56,"confidence":0.97802734,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.24792255461215973},{"word":"hi","start":2.56,"end":3.06,"confidence":0.86499023,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.31924307346343994},{"word":"alistair","start":3.52,"end":4.02,"confidence":0.6990967,"punctuated_word":"Alistair.","sentiment":"neutral","sentiment_score":0.3305472135543823},{"word":"good","start":4.88,"end":5.2799997,"confidence":0.4946289,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7725113034248352},{"word":"good","start":5.2799997,"end":5.3599997,"confidence":0.640625,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6850464344024658},{"word":"day","start":5.3599997,"end":5.68,"confidence":0.9941406,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.7525085806846619},{"word":"to","start":5.68,"end":5.8399997,"confidence":0.9892578,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7780466675758362},{"word":"you","start":5.8399997,"end":6.3399997,"confidence":0.9921875,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6655334234237671},{"word":"yeah","start":6.3999996,"end":6.8999996,"confidence":0.939209,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13607802987098694},{"word":"alistair","start":6.96,"end":7.46,"confidence":0.98583984,"punctuated_word":"Alistair,","sentiment":"neutral","sentiment_score":0.03409237414598465},{"word":"this","start":7.52,"end":7.8399997,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.052983008325099945},{"word":"is","start":7.8399997,"end":8.16,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.044807106256484985},{"word":"andrew","start":8.16,"end":8.66,"confidence":0.9995117,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.050087615847587585},{"word":"have","start":9.12,"end":9.28,"confidence":0.97314453,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.33086538314819336},{"word":"i","start":9.28,"end":9.44,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.40516921877861023},{"word":"caught","start":9.44,"end":9.679999,"confidence":0.9707031,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.47200196981430054},{"word":"you","start":9.679999,"end":9.76,"confidence":0.87597656,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4878250360488891},{"word":"in","start":9.76,"end":9.92,"confidence":0.96240234,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4941992461681366},{"word":"a","start":9.92,"end":10.16,"confidence":0.98535156,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4204389452934265},{"word":"bad","start":10.16,"end":10.4,"confidence":0.87597656,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.5514628291130066},{"word":"time","start":10.4,"end":10.9,"confidence":0.99902344,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.434617817401886}],"paragraphs":{"transcript":"\nOh, hi, Alistair. Good good day to you. Yeah. Alistair, this is Andrew. Have I caught you in a bad time?","paragraphs":[{"sentences":[{"text":"Oh, hi, Alistair.","start":2.3999999,"end":4.02,"sentiment":"neutral","sentiment_score":0.29923761387666065},{"text":"Good good day to you.","start":4.88,"end":6.3399997,"sentiment":"positive","sentiment_score":0.7307292819023132},{"text":"Yeah.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.13607802987098694},{"text":"Alistair, this is Andrew.","start":6.96,"end":8.66,"sentiment":"neutral","sentiment_score":0.04549252614378929},{"text":"Have I caught you in a bad time?","start":9.12,"end":10.9,"sentiment":"negative","sentiment_score":-0.4495725557208061}],"sentiment":"neutral","sentiment_score":0.060610806658154444,"num_words":21,"start":2.3999999,"end":10.9}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. You can call me tomorrow. Thank you.","confidence":0.9995117,"words":[{"word":"hello","start":0.64,"end":1.14,"confidence":0.94262695,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03549414873123169},{"word":"yeah","start":4.64,"end":5.14,"confidence":0.6418457,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.5572797060012817},{"word":"yeah","start":11.2,"end":11.28,"confidence":0.90844727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008989650756120682},{"word":"you","start":11.28,"end":11.44,"confidence":0.9819336,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06936784833669662},{"word":"can","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10093103349208832},{"word":"call","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06307075172662735},{"word":"me","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.16547009348869324},{"word":"tomorrow","start":11.92,"end":12.32,"confidence":1.0,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.17252105474472046},{"word":"thank","start":12.32,"end":12.48,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.606281578540802},{"word":"you","start":12.48,"end":12.98,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29938948154449463}],"paragraphs":{"transcript":"\nHello? Yeah. Yeah. You can call me tomorrow. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.03549414873123169},{"text":"Yeah.","start":4.64,"end":5.14,"sentiment":"positive","sentiment_score":0.5572797060012817},{"text":"Yeah.","start":11.2,"end":11.28,"sentiment":"neutral","sentiment_score":-0.008989650756120682},{"text":"You can call me tomorrow.","start":11.28,"end":12.32,"sentiment":"neutral","sentiment_score":0.11427215635776519},{"text":"Thank you.","start":12.32,"end":12.98,"sentiment":"positive","sentiment_score":0.4528355300426483}],"sentiment":"neutral","sentiment_score":0.20608160458505154,"num_words":10,"start":0.64,"end":12.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Alistair.\n\nChannel 1: Yeah.\n\nChannel 0: Good good day to you. Yeah. Alistair, this is Andrew. Have I caught you in a bad time?\n\nChannel 1: Yeah. You can call me tomorrow. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.03549414873123169}],"sentiment":"neutral","sentiment_score":0.03549414873123169,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Oh, hi, Alistair.","start":2.3999999,"end":4.02,"sentiment":"neutral","sentiment_score":0.29923761387666065}],"sentiment":"neutral","sentiment_score":0.29923761387666065,"channel":0,"num_words":3,"start":2.3999999,"end":4.02},{"sentences":[{"text":"Yeah.","start":4.64,"end":5.14,"sentiment":"positive","sentiment_score":0.5572797060012817}],"sentiment":"positive","sentiment_score":0.5572797060012817,"channel":1,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"Good good day to you.","start":4.88,"end":6.3399997,"sentiment":"positive","sentiment_score":0.7307292819023132},{"text":"Yeah.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.13607802987098694},{"text":"Alistair, this is Andrew.","start":6.96,"end":8.66,"sentiment":"neutral","sentiment_score":0.04549252614378929},{"text":"Have I caught you in a bad time?","start":9.12,"end":10.9,"sentiment":"negative","sentiment_score":-0.4495725557208061}],"sentiment":"neutral","sentiment_score":0.02083967212173674,"channel":0,"num_words":18,"start":4.88,"end":10.9},{"sentences":[{"text":"Yeah.","start":11.2,"end":11.28,"sentiment":"neutral","sentiment_score":-0.008989650756120682},{"text":"You can call me tomorrow.","start":11.28,"end":12.32,"sentiment":"neutral","sentiment_score":0.11427215635776519},{"text":"Thank you.","start":12.32,"end":12.98,"sentiment":"positive","sentiment_score":0.4528355300426483}],"sentiment":"neutral","sentiment_score":0.18350527388975024,"channel":1,"num_words":8,"start":11.2,"end":12.98}]},"summary":{"result":"success","short":"Hello? Oh, hi, Alistair. Yeah. Good good day to you. Yeah. Alistair, this is Andrew. Have I caught you in a bad time? Yeah. You can call me tomorrow. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":29,"end_word":30,"intents":[{"intent":"Schedule call","confidence_score":0.17920609}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Alistair.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.24410682916641235},{"text":"Yeah. Good good day to you.","start_word":4,"end_word":9,"sentiment":"positive","sentiment_score":0.6792173981666565},{"text":"Yeah. Alistair, this is Andrew.","start_word":10,"end_word":14,"sentiment":"neutral","sentiment_score":0.0635998398065567},{"text":"Have I caught you in a bad time?","start_word":15,"end_word":22,"sentiment":"negative","sentiment_score":-0.4451637268066406},{"text":"Yeah. You can call me tomorrow.","start_word":23,"end_word":28,"sentiment":"neutral","sentiment_score":0.09073781967163086},{"text":"Thank you.","start_word":29,"end_word":30,"sentiment":"positive","sentiment_score":0.5024357438087463}],"average":{"sentiment":"neutral","sentiment_score":0.12733343814281708}}}}