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I'm fine.\n\nBut but thanks for calling anyway.","paragraphs":[{"sentences":[{"text":"If you record your name and reasons for calling, I'll see if this person is available.","start":0.08,"end":4.26,"sentiment":"neutral","sentiment_score":0.009054027235833928},{"text":"Thanks.","start":14.4,"end":14.9,"sentiment":"positive","sentiment_score":0.35067319869995117},{"text":"Please stay on the line.","start":15.285,"end":16.665,"sentiment":"neutral","sentiment_score":0.15843364745378494},{"text":"Anthony speaking.","start":31.49,"end":32.39,"sentiment":"neutral","sentiment_score":0.03399830497801304},{"text":"What can I help you?","start":37.89,"end":39.35,"sentiment":"neutral","sentiment_score":0.05906205028295517}],"sentiment":"neutral","sentiment_score":0.0569314735556214,"num_words":29,"start":0.08,"end":39.35},{"sentences":[{"text":"Yeah.","start":63.68,"end":63.92,"sentiment":"neutral","sentiment_score":-0.16391947865486145},{"text":"No.","start":63.92,"end":64.159996,"sentiment":"negative","sentiment_score":-0.5014333724975586},{"text":"Look.","start":64.159996,"end":64.32,"sentiment":"negative","sentiment_score":-0.5883331298828125},{"text":"I'm not interested.","start":64.32,"end":65.14,"sentiment":"negative","sentiment_score":-0.7464461326599121},{"text":"I'm fine.","start":66.0,"end":66.56,"sentiment":"negative","sentiment_score":-0.5029244422912598}],"sentiment":"negative","sentiment_score":-0.562359157949686,"num_words":8,"start":63.68,"end":66.56},{"sentences":[{"text":"But but thanks for calling anyway.","start":66.56,"end":68.1,"sentiment":"neutral","sentiment_score":-0.13544655467073122}],"sentiment":"neutral","sentiment_score":-0.13544655467073122,"num_words":6,"start":66.56,"end":68.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reasons for calling, I'll see if this person is available.\n\nChannel 0: Hello?\n\nChannel 1: Thanks. Please stay on the line. Anthony speaking.\n\nChannel 0: Oh, hi, Anthony?\n\nChannel 1: What can I help you?\n\nChannel 0: Yeah. It's Andrew from. Have I caught you in a bad time? Yeah. Anthony, we have actually spoken a week ago, and at the time, you were busy.\n\nI sent you an email regarding. And I just wanted to follow-up and see how or if now might be a better time to schedule a quick demo.\n\nChannel 1: Yeah. No. Look. I'm not interested. I'm fine.\n\nBut but thanks for calling anyway.","paragraphs":[{"sentences":[{"text":"If you record your name and reasons for calling, I'll see if this person is available.","start":0.08,"end":4.26,"sentiment":"neutral","sentiment_score":0.009054027235833928}],"sentiment":"neutral","sentiment_score":0.009054027235833928,"channel":1,"num_words":16,"start":0.08,"end":4.26},{"sentences":[{"text":"Hello?","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.0588044598698616}],"sentiment":"neutral","sentiment_score":0.0588044598698616,"channel":0,"num_words":1,"start":9.12,"end":9.62},{"sentences":[{"text":"Thanks.","start":14.4,"end":14.9,"sentiment":"positive","sentiment_score":0.35067319869995117},{"text":"Please stay on the line.","start":15.285,"end":16.665,"sentiment":"neutral","sentiment_score":0.15843364745378494},{"text":"Anthony speaking.","start":31.49,"end":32.39,"sentiment":"neutral","sentiment_score":0.03399830497801304}],"sentiment":"neutral","sentiment_score":0.15135475574061275,"channel":1,"num_words":8,"start":14.4,"end":32.39},{"sentences":[{"text":"Oh, hi, Anthony?","start":36.14,"end":37.2,"sentiment":"neutral","sentiment_score":0.047589659690856934}],"sentiment":"neutral","sentiment_score":0.047589659690856934,"channel":0,"num_words":3,"start":36.14,"end":37.2},{"sentences":[{"text":"What can I help you?","start":37.89,"end":39.35,"sentiment":"neutral","sentiment_score":0.05906205028295517}],"sentiment":"neutral","sentiment_score":0.05906205028295517,"channel":1,"num_words":5,"start":37.89,"end":39.35},{"sentences":[{"text":"Yeah.","start":40.3,"end":40.46,"sentiment":"neutral","sentiment_score":-0.004644989501684904},{"text":"It's Andrew from.","start":40.46,"end":41.6,"sentiment":"neutral","sentiment_score":-0.006929382371405761},{"text":"Have I caught you in a bad time?","start":42.3,"end":44.0,"sentiment":"neutral","sentiment_score":-0.17392603401094675},{"text":"Yeah.","start":48.475002,"end":48.955,"sentiment":"neutral","sentiment_score":-0.08045503497123718},{"text":"Anthony, we have actually spoken a week ago, and at the time, you were busy.","start":48.955,"end":53.295002,"sentiment":"neutral","sentiment_score":-0.08534039358297983}],"sentiment":"neutral","sentiment_score":-0.09919294097926468,"channel":0,"num_words":28,"start":40.3,"end":53.295002},{"sentences":[{"text":"I sent you an email regarding.","start":53.595,"end":55.455,"sentiment":"neutral","sentiment_score":-0.022289500571787357},{"text":"And I just wanted to follow-up and see how or if now might be a better time to schedule a quick demo.","start":56.955,"end":62.99894,"sentiment":"neutral","sentiment_score":0.01681490953673016}],"sentiment":"neutral","sentiment_score":0.008435393084904977,"channel":0,"num_words":28,"start":53.595,"end":62.99894},{"sentences":[{"text":"Yeah.","start":63.68,"end":63.92,"sentiment":"neutral","sentiment_score":-0.16391947865486145},{"text":"No.","start":63.92,"end":64.159996,"sentiment":"negative","sentiment_score":-0.5014333724975586},{"text":"Look.","start":64.159996,"end":64.32,"sentiment":"negative","sentiment_score":-0.5883331298828125},{"text":"I'm not interested.","start":64.32,"end":65.14,"sentiment":"negative","sentiment_score":-0.7464461326599121},{"text":"I'm fine.","start":66.0,"end":66.56,"sentiment":"negative","sentiment_score":-0.5029244422912598}],"sentiment":"negative","sentiment_score":-0.562359157949686,"channel":1,"num_words":8,"start":63.68,"end":66.56},{"sentences":[{"text":"But but thanks for calling anyway.","start":66.56,"end":68.1,"sentiment":"neutral","sentiment_score":-0.13544655467073122}],"sentiment":"neutral","sentiment_score":-0.13544655467073122,"channel":1,"num_words":6,"start":66.56,"end":68.1}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to schedule a demo with the agent, Anthony, but he is not interested and sends an email instead. Anthony apologizes for the misunderstanding and suggests scheduling for a different time, but Andrew declines and ends the call."},"intents":{"segments":[{"text":"I sent you an email regarding. And I just wanted to follow-up and see how or if now might be a better time to schedule a quick demo. Yeah.","start_word":61,"end_word":89,"intents":[{"intent":"Schedule demo","confidence_score":0.7190409}]}]},"sentiments":{"segments":[{"text":"If you record your name and reasons for calling, I'll see if this person is available. Hello?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.01416660938411951},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.35067319869995117},{"text":"Please stay on the line. Anthony speaking. Oh, hi, Anthony? What can I help you? Yeah. It's Andrew from. Have I caught you in a bad time? Yeah. Anthony, we have actually spoken a week ago, and at the time, you were busy. I sent you an email regarding. And I just wanted to follow-up and see how or if now might be a better time to schedule a quick demo. Yeah.","start_word":18,"end_word":89,"sentiment":"neutral","sentiment_score":-0.01855134591460228},{"text":"No. Look. I'm not interested. I'm fine.","start_word":90,"end_word":96,"sentiment":"negative","sentiment_score":-0.611916184425354},{"text":"But but thanks for calling anyway.","start_word":97,"end_word":102,"sentiment":"neutral","sentiment_score":-0.138603538274765}],"average":{"sentiment":"neutral","sentiment_score":-0.07544704305714574}}}}