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How do you spell that? D h a. Yep. Oh, Davao. Okay. Davao Narvania. Okay. And okay. So what are what are we doing? We're moving the address? Yeah. Sure. Okay. What's do you know what the new address is if it's still with Super Networks or NBN or anything like that? Okay. Let me just pull up the NBN site. So what's the address there? Unit five. Hang on. Slowly slowly. Sorry. Unit 5. Street Number 6, was it? And the street name? C U, N N, I? What else? N G H. Panningham Street. Yeah? Griffith. Griffith. That's G R I, F F, I D. Yeah? I P H. Is that in New South Wales, Victoria? AA C T 2 2603. Alright. I'll just run it through again. Unit Number 5, Street Number 6, Cunningham Street, Griffith, G R I, F F, I P H. Okay. It's in the AC 2 2603. So Griffith, p h I've I've never heard of that name. My name's normally Griffith, g r I, f f, I f, Griffith or Griffin. Ah, t h, Griffith. Alright. Yeah. Sorry about that. Alright. No problem. Let's validate this. Okay. So you've got here you got fiber to the basement. Unifibe. Okay. So it definitely is. It's not it can't do yeah. Some of these well, this one here, eventually, it'll it'll need a what do you call it? An upgrade, a fiber upgrade, but it's not asking yet, but it will in the future. So with these ones here, fiber to the basement, when you get there, you'll have a little phone socket, but you need a VDSL router for this one. Do you have a VDSL router? Do you know? Or because the router you what router are you using now? Are you in Ham at the moment? Or You ordered this on online. Did did the is it one of the routers that we sent out, or is it one of your routers? Yeah. Well, see, that's a that's a a fiber that's not gonna work on this on this platform. On the fiber to the basement, you need a VDSL router. I might have one. If I've got a spare one there, I'll send it to you for free. Just gotta pay for the postage. Yeah. Because the Yeah. This is this is a Super Networks one. Hang on. Let me let me just do you have WhatsApp? Okay. One second. I'll I'll just send you a text on WhatsApp. So the number is 0450 321121196. Yep. Okay. Got you there. Okay. So we have alright. I see I think I see the photo. Yeah. It's see any yeah. Which router is that one? That's a Wi Fi 7. Oh, shit. Now you can't use that router on fiber to the basement. Let me just double check. Alright. First, I'll put the I'll put the order through so at least the orders when are you moving in? Okay. So I'll put the I'll put the I'll put the order through. If you can use that router, that's great. If I've got a VDSL router because the VDSL routers, we don't use them anymore. Nobody does anymore. I'm just waiting for MBN to upgrade all these. But if it's fiber to the basement and you got the optic fiber that goes to your premises with the Ethernet cable, then you can use the same router. But if it's the old five fiber to the basement that has the old analog analog socket, then you need a VDSL router. Otherwise, it's not gonna work. You're not gonna be able to connect the cables. Just just yeah. Leave that with me. I've got you online now, so I'll text you. Let me just double check everything, and I'll text you in about five to ten minutes. Alright? Yep. Yeah. Yeah. Yeah. Definitely. 100 definitely a 100% because this one here will only accept up to 100 Mbps. And you're what plan are you? I think you're under the 25 plan or something. Right? Yeah. Fifty twenty. Yeah. So, yeah, we could definitely use the same plan. That's not a problem. Alright. So yeah. Yeah. Router thing, and I'm not sure I don't think I'm not sure if it'd be any I don't think there should be any connection costs on this one. But, anyway, look, just let leave it with us, and I'll text you back. Give me about five to ten minutes. Alright? Yeah. Yeah. Alright. No problems. Alright. Now, well, I've gotta put this one through because this one here, if I would do the preference, it does take a little bit of time to connect. So whether it's tomorrow or today, it's still the same thing. You know what I mean? It doesn't but the sooner we get it done, that way you can just go there connected and that's it. Alright. No worries. Let okay. Alright. Leave it with us. I'll text you in about five to ten minutes. Thanks for the call, mate. Cheers, buddy. 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NTL tech support. One second. Yeah. Just I'll pull out pull out your account first. Okay.\n\nLet's Customer search. So what's the first name, the the account holder's name? How do you spell that? D h a. Yep.\n\nOh, Davao. Okay. Davao Narvania. Okay. And okay.\n\nSo what are what are we doing? We're moving the address? Yeah. Sure. Okay.\n\nWhat's do you know what the new address is if it's still with Super Networks or NBN or anything like that? Okay. Let me just pull up the NBN site. So what's the address there? Unit five.\n\nHang on. Slowly slowly. Sorry. Unit 5. Street Number 6, was it?\n\nAnd the street name? C U, N N, I? What else? N G H. Panningham Street.\n\nYeah? Griffith. Griffith. That's G R I, F F, I D. Yeah?\n\nI P H. Is that in New South Wales, Victoria? AA C T 2 2603. Alright. I'll just run it through again.\n\nUnit Number 5, Street Number 6, Cunningham Street, Griffith, G R I, F F, I P H. Okay. It's in the AC 2 2603. So Griffith, p h I've I've never heard of that name. My name's normally Griffith, g r I, f f, I f, Griffith or Griffin.\n\nAh, t h, Griffith. Alright. Yeah. Sorry about that. Alright.\n\nNo problem. Let's validate this. Okay. So you've got here you got fiber to the basement. Unifibe.\n\nOkay. So it definitely is. It's not it can't do yeah. Some of these well, this one here, eventually, it'll it'll need a what do you call it? An upgrade, a fiber upgrade, but it's not asking yet, but it will in the future.\n\nSo with these ones here, fiber to the basement, when you get there, you'll have a little phone socket, but you need a VDSL router for this one. Do you have a VDSL router? Do you know? Or because the router you what router are you using now? Are you in Ham at the moment?\n\nOr You ordered this on online. Did did the is it one of the routers that we sent out, or is it one of your routers? Yeah. Well, see, that's a that's a a fiber that's not gonna work on this on this platform. On the fiber to the basement, you need a VDSL router.\n\nI might have one. If I've got a spare one there, I'll send it to you for free. Just gotta pay for the postage. Yeah. Because the Yeah.\n\nThis is this is a Super Networks one. Hang on. Let me let me just do you have WhatsApp? Okay. One second.\n\nI'll I'll just send you a text on WhatsApp. So the number is 0450 321121196. Yep. Okay. Got you there.\n\nOkay. So we have alright. I see I think I see the photo. Yeah. It's see any yeah.\n\nWhich router is that one? That's a Wi Fi 7. Oh, shit. Now you can't use that router on fiber to the basement. Let me just double check.\n\nAlright. First, I'll put the I'll put the order through so at least the orders when are you moving in? Okay. So I'll put the I'll put the I'll put the order through. If you can use that router, that's great.\n\nIf I've got a VDSL router because the VDSL routers, we don't use them anymore. Nobody does anymore. I'm just waiting for MBN to upgrade all these. But if it's fiber to the basement and you got the optic fiber that goes to your premises with the Ethernet cable, then you can use the same router. But if it's the old five fiber to the basement that has the old analog analog socket, then you need a VDSL router.\n\nOtherwise, it's not gonna work. You're not gonna be able to connect the cables. Just just yeah. Leave that with me. I've got you online now, so I'll text you.\n\nLet me just double check everything, and I'll text you in about five to ten minutes. Alright? Yep. Yeah. Yeah.\n\nYeah. Definitely. 100 definitely a 100% because this one here will only accept up to 100 Mbps. And you're what plan are you? I think you're under the 25 plan or something.\n\nRight? Yeah. Fifty twenty. Yeah. So, yeah, we could definitely use the same plan.\n\nThat's not a problem. Alright. So yeah. Yeah. Router thing, and I'm not sure I don't think I'm not sure if it'd be any I don't think there should be any connection costs on this one.\n\nBut, anyway, look, just let leave it with us, and I'll text you back. Give me about five to ten minutes. Alright? Yeah. Yeah.\n\nAlright. No problems. Alright. Now, well, I've gotta put this one through because this one here, if I would do the preference, it does take a little bit of time to connect. So whether it's tomorrow or today, it's still the same thing.\n\nYou know what I mean? It doesn't but the sooner we get it done, that way you can just go there connected and that's it. Alright. No worries. Let okay.\n\nAlright. Leave it with us. I'll text you in about five to ten minutes. Thanks for the call, mate. Cheers, buddy.\n\nBye.","paragraphs":[{"sentences":[{"text":"Third, NTL tech support.","start":0.08,"end":1.78,"sentiment":"neutral","sentiment_score":0.025133591378107667},{"text":"One second.","start":11.2,"end":12.015,"sentiment":"neutral","sentiment_score":0.006706466898322105},{"text":"Yeah.","start":13.695001,"end":13.935,"sentiment":"neutral","sentiment_score":0.12642189860343933},{"text":"Just I'll pull out pull out your account first.","start":13.935,"end":16.515,"sentiment":"neutral","sentiment_score":0.07277562965949376},{"text":"Okay.","start":18.895,"end":19.295,"sentiment":"neutral","sentiment_score":0.08614952862262726}],"sentiment":"neutral","sentiment_score":0.0577352584394462,"num_words":17,"start":0.08,"end":19.295},{"sentences":[{"text":"Let's Customer search.","start":19.295,"end":27.18,"sentiment":"neutral","sentiment_score":0.0707122137149175},{"text":"So what's the first name, the the account holder's name?","start":27.4,"end":29.98,"sentiment":"neutral","sentiment_score":0.04445638582110405},{"text":"How do you spell that?","start":31.4,"end":32.54,"sentiment":"neutral","sentiment_score":-0.030874903500080108},{"text":"D h a.","start":35.88,"end":37.35,"sentiment":"neutral","sentiment_score":-0.004566529455284278},{"text":"Yep.","start":42.525,"end":43.025,"sentiment":"neutral","sentiment_score":0.017125651240348816}],"sentiment":"neutral","sentiment_score":0.02298872930590402,"num_words":22,"start":19.295,"end":43.025},{"sentences":[{"text":"Oh, Davao.","start":44.125,"end":44.845,"sentiment":"neutral","sentiment_score":0.042501434683799744},{"text":"Okay.","start":44.845,"end":45.345,"sentiment":"neutral","sentiment_score":0.07964293658733368},{"text":"Davao Narvania.","start":47.325,"end":49.025,"sentiment":"neutral","sentiment_score":0.09485657513141632},{"text":"Okay.","start":51.03,"end":51.53,"sentiment":"neutral","sentiment_score":0.12414785474538804},{"text":"And okay.","start":51.829998,"end":52.469997,"sentiment":"neutral","sentiment_score":0.09780598059296608}],"sentiment":"neutral","sentiment_score":0.08426484651863575,"num_words":8,"start":44.125,"end":52.469997},{"sentences":[{"text":"So what are what are we doing?","start":52.469997,"end":53.829998,"sentiment":"neutral","sentiment_score":0.021018689232213155},{"text":"We're moving the address?","start":53.829998,"end":54.969997,"sentiment":"neutral","sentiment_score":-0.04193441290408373},{"text":"Yeah.","start":61.91,"end":62.149998,"sentiment":"neutral","sentiment_score":-0.013618264347314836},{"text":"Sure.","start":62.149998,"end":62.595,"sentiment":"neutral","sentiment_score":0.002684861421585083},{"text":"Okay.","start":63.635002,"end":63.955,"sentiment":"neutral","sentiment_score":0.004502691328525543}],"sentiment":"neutral","sentiment_score":-0.0019312527562890733,"num_words":14,"start":52.469997,"end":63.955},{"sentences":[{"text":"What's do you know what the new address is if it's still with Super Networks or NBN or anything like that?","start":63.955,"end":69.495,"sentiment":"neutral","sentiment_score":-0.04564426990137214},{"text":"Okay.","start":74.595,"end":74.995,"sentiment":"neutral","sentiment_score":0.011780308559536934},{"text":"Let me just pull up the NBN site.","start":74.995,"end":78.79,"sentiment":"neutral","sentiment_score":0.016396595630794764},{"text":"So what's the address there?","start":81.65,"end":83.19,"sentiment":"neutral","sentiment_score":0.006012141704559326},{"text":"Unit five.","start":86.21,"end":87.09,"sentiment":"neutral","sentiment_score":-0.003920347895473242}],"sentiment":"neutral","sentiment_score":-0.021442069772731612,"num_words":37,"start":63.955,"end":87.09},{"sentences":[{"text":"Hang on.","start":87.09,"end":87.49,"sentiment":"neutral","sentiment_score":-0.0124147511087358},{"text":"Slowly slowly.","start":87.49,"end":88.21,"sentiment":"neutral","sentiment_score":-0.02075382973998785},{"text":"Sorry.","start":88.21,"end":88.71,"sentiment":"neutral","sentiment_score":-0.03781775385141373},{"text":"Unit 5.","start":89.33,"end":90.13,"sentiment":"neutral","sentiment_score":-0.020136660896241665},{"text":"Street Number 6, was it?","start":90.13,"end":91.67,"sentiment":"neutral","sentiment_score":-0.020384065248072146}],"sentiment":"neutral","sentiment_score":-0.02052904696514209,"num_words":12,"start":87.09,"end":91.67},{"sentences":[{"text":"And the street name?","start":93.295006,"end":101.115005,"sentiment":"neutral","sentiment_score":-0.006813675398007035},{"text":"C U, N N, I?","start":103.055,"end":105.315,"sentiment":"neutral","sentiment_score":-0.007612699270248413},{"text":"What else?","start":107.08,"end":107.82,"sentiment":"neutral","sentiment_score":-0.01625399198383093},{"text":"N G H.","start":111.24,"end":112.619995,"sentiment":"neutral","sentiment_score":0.003198836619655291},{"text":"Panningham Street.","start":113.56,"end":114.6,"sentiment":"neutral","sentiment_score":0.007601409684866667}],"sentiment":"neutral","sentiment_score":-0.0045641782926395535,"num_words":16,"start":93.295006,"end":114.6},{"sentences":[{"text":"Yeah?","start":114.6,"end":115.1,"sentiment":"neutral","sentiment_score":0.0065369391813874245},{"text":"Griffith.","start":118.759995,"end":119.259995,"sentiment":"neutral","sentiment_score":0.0017242953181266785},{"text":"Griffith.","start":121.375,"end":121.875,"sentiment":"neutral","sentiment_score":0.009314581751823424},{"text":"That's G R I, F F, I D.","start":121.935005,"end":124.255005,"sentiment":"neutral","sentiment_score":-0.003735453079571016},{"text":"Yeah?","start":124.255005,"end":124.755005,"sentiment":"neutral","sentiment_score":-0.009052141569554806}],"sentiment":"neutral","sentiment_score":-0.0017799958295654505,"num_words":12,"start":114.6,"end":124.755005},{"sentences":[{"text":"I P H.","start":130.41501,"end":131.215,"sentiment":"neutral","sentiment_score":-0.015268496237695217},{"text":"Is that in New South Wales, Victoria?","start":131.215,"end":132.91501,"sentiment":"neutral","sentiment_score":-0.022831682381885394},{"text":"AA C T 2 2603.","start":139.01001,"end":144.95,"sentiment":"neutral","sentiment_score":-0.012750821933150292},{"text":"Alright.","start":145.33,"end":145.57,"sentiment":"neutral","sentiment_score":0.027402665466070175},{"text":"I'll just run it through again.","start":145.57,"end":146.69,"sentiment":"neutral","sentiment_score":-0.0312597897524635}],"sentiment":"neutral","sentiment_score":-0.019524429459124804,"num_words":22,"start":130.41501,"end":146.69},{"sentences":[{"text":"Unit Number 5, Street Number 6, Cunningham Street, Griffith, G R I, F F, I P H.","start":146.69,"end":156.30501,"sentiment":"neutral","sentiment_score":0.013403788592447253},{"text":"Okay.","start":160.925,"end":161.245,"sentiment":"neutral","sentiment_score":0.03172961622476578},{"text":"It's in the AC 2 2603.","start":161.245,"end":163.38,"sentiment":"neutral","sentiment_score":0.015694488305598497},{"text":"So Griffith, p h I've I've never heard of that name.","start":163.70001,"end":167.22,"sentiment":"neutral","sentiment_score":-0.05254289715296843},{"text":"My name's normally Griffith, g r I, f f, I f, Griffith or Griffin.","start":167.22,"end":172.12001,"sentiment":"neutral","sentiment_score":-0.01968308591416904}],"sentiment":"neutral","sentiment_score":-0.010199471823491004,"num_words":49,"start":146.69,"end":172.12001},{"sentences":[{"text":"Ah, t h, Griffith.","start":177.155,"end":178.53499,"sentiment":"neutral","sentiment_score":-0.0014801524521317333},{"text":"Alright.","start":178.675,"end":179.155,"sentiment":"neutral","sentiment_score":0.0796375721693039},{"text":"Yeah.","start":179.155,"end":179.47499,"sentiment":"neutral","sentiment_score":0.06491225957870483},{"text":"Sorry about that.","start":179.47499,"end":180.455,"sentiment":"neutral","sentiment_score":0.22628875573476157},{"text":"Alright.","start":180.75499,"end":181.235,"sentiment":"neutral","sentiment_score":0.2269277572631836}],"sentiment":"neutral","sentiment_score":0.104442324640695,"num_words":10,"start":177.155,"end":181.235},{"sentences":[{"text":"No problem.","start":181.235,"end":182.03499,"sentiment":"neutral","sentiment_score":0.2775028944015503},{"text":"Let's validate this.","start":182.03499,"end":183.415,"sentiment":"neutral","sentiment_score":0.21542170643806458},{"text":"Okay.","start":189.09,"end":189.57,"sentiment":"neutral","sentiment_score":0.06301043927669525},{"text":"So you've got here you got fiber to the basement.","start":189.57,"end":192.71,"sentiment":"neutral","sentiment_score":0.05851299501955509},{"text":"Unifibe.","start":195.01,"end":195.51,"sentiment":"neutral","sentiment_score":0.008098932914435863}],"sentiment":"neutral","sentiment_score":0.10926530767670449,"num_words":17,"start":181.235,"end":195.51},{"sentences":[{"text":"Okay.","start":195.81,"end":196.13,"sentiment":"neutral","sentiment_score":0.12676513195037842},{"text":"So it definitely is.","start":196.13,"end":197.51,"sentiment":"neutral","sentiment_score":0.20125000923871994},{"text":"It's not it can't do yeah.","start":199.73,"end":203.205,"sentiment":"neutral","sentiment_score":-0.23889279862244925},{"text":"Some of these well, this one here, eventually, it'll it'll need a what do you call it?","start":203.205,"end":208.50499,"sentiment":"neutral","sentiment_score":-0.07593709953567561},{"text":"An upgrade, a fiber upgrade, but it's not asking yet, but it will in the future.","start":208.885,"end":213.36499,"sentiment":"neutral","sentiment_score":-0.027062326669692993}],"sentiment":"neutral","sentiment_score":-0.05057998958297751,"num_words":44,"start":195.81,"end":213.36499},{"sentences":[{"text":"So with these ones here, fiber to the basement, when you get there, you'll have a little phone socket, but you need a VDSL router for this one.","start":213.36499,"end":223.07999,"sentiment":"neutral","sentiment_score":0.029907495847770145},{"text":"Do you have a VDSL router?","start":223.07999,"end":224.59999,"sentiment":"neutral","sentiment_score":0.004092559839288394},{"text":"Do you know?","start":224.59999,"end":225.15999,"sentiment":"neutral","sentiment_score":0.002937943364183108},{"text":"Or because the router you what router are you using now?","start":225.15999,"end":228.54,"sentiment":"neutral","sentiment_score":0.0039291180331598625},{"text":"Are you in Ham at the moment?","start":238.46501,"end":239.66501,"sentiment":"neutral","sentiment_score":-0.014880110243601459}],"sentiment":"neutral","sentiment_score":0.014724338173188946,"num_words":55,"start":213.36499,"end":239.66501},{"sentences":[{"text":"Or You ordered this on online.","start":239.66501,"end":250.23,"sentiment":"neutral","sentiment_score":-0.012234439452489218},{"text":"Did did the is it one of the routers that we sent out, or is it one of your routers?","start":250.53,"end":254.62999,"sentiment":"neutral","sentiment_score":-0.028734532464295626},{"text":"Yeah.","start":256.61,"end":256.85,"sentiment":"neutral","sentiment_score":-0.011212529614567757},{"text":"Well, see, that's a that's a a fiber that's not gonna work on this on this platform.","start":256.85,"end":261.91,"sentiment":"neutral","sentiment_score":-0.2336219715721467},{"text":"On the fiber to the basement, you need a VDSL router.","start":262.66498,"end":270.26498,"sentiment":"neutral","sentiment_score":0.021282146388495512}],"sentiment":"neutral","sentiment_score":-0.0799414494921538,"num_words":55,"start":239.66501,"end":270.26498},{"sentences":[{"text":"I might have one.","start":270.26498,"end":271.645,"sentiment":"neutral","sentiment_score":0.053338090889155865},{"text":"If I've got a spare one there, I'll send it to you for free.","start":272.26498,"end":275.065,"sentiment":"neutral","sentiment_score":0.06690214946866035},{"text":"Just gotta pay for the postage.","start":275.065,"end":276.525,"sentiment":"neutral","sentiment_score":-0.03542189672589302},{"text":"Yeah.","start":278.94,"end":279.44,"sentiment":"neutral","sentiment_score":0.05201002210378647},{"text":"Because the Yeah.","start":279.5,"end":295.495,"sentiment":"neutral","sentiment_score":0.06753281503915787}],"sentiment":"neutral","sentiment_score":0.04257355510656323,"num_words":28,"start":270.26498,"end":295.495},{"sentences":[{"text":"This is this is a Super Networks one.","start":295.495,"end":298.475,"sentiment":"neutral","sentiment_score":0.06395877758041024},{"text":"Hang on.","start":299.655,"end":300.135,"sentiment":"neutral","sentiment_score":0.028676272369921207},{"text":"Let me let me just do you have WhatsApp?","start":300.135,"end":302.23502,"sentiment":"neutral","sentiment_score":0.018339949660003185},{"text":"Okay.","start":304.32,"end":304.64,"sentiment":"neutral","sentiment_score":0.03727331757545471},{"text":"One second.","start":304.64,"end":305.36002,"sentiment":"neutral","sentiment_score":0.03299853950738907}],"sentiment":"neutral","sentiment_score":0.038061486768790266,"num_words":22,"start":295.495,"end":305.36002},{"sentences":[{"text":"I'll I'll just send you a text on WhatsApp.","start":305.36002,"end":309.62003,"sentiment":"neutral","sentiment_score":0.0464447256591585},{"text":"So the number is 0450 321121196.","start":309.68002,"end":319.745,"sentiment":"neutral","sentiment_score":0.02210767458503445},{"text":"Yep.","start":320.525,"end":320.925,"sentiment":"neutral","sentiment_score":0.035240449011325836},{"text":"Okay.","start":320.925,"end":321.405,"sentiment":"neutral","sentiment_score":0.03959185257554054},{"text":"Got you there.","start":321.405,"end":322.385,"sentiment":"neutral","sentiment_score":0.03931083157658577}],"sentiment":"neutral","sentiment_score":0.03717066873796284,"num_words":20,"start":305.36002,"end":322.385},{"sentences":[{"text":"Okay.","start":323.885,"end":324.285,"sentiment":"neutral","sentiment_score":0.035212352871894836},{"text":"So we have alright.","start":324.285,"end":325.565,"sentiment":"neutral","sentiment_score":0.030894658528268337},{"text":"I see I think I see the photo.","start":325.565,"end":328.97,"sentiment":"neutral","sentiment_score":0.010307283839210868},{"text":"Yeah.","start":328.97,"end":329.47,"sentiment":"neutral","sentiment_score":0.014256814494729042},{"text":"It's see any yeah.","start":329.77,"end":330.91,"sentiment":"neutral","sentiment_score":0.006419022218324244}],"sentiment":"neutral","sentiment_score":0.015621231170371175,"num_words":18,"start":323.885,"end":330.91},{"sentences":[{"text":"Which router is that one?","start":332.33,"end":333.71,"sentiment":"neutral","sentiment_score":-0.004263227339833975},{"text":"That's a Wi Fi 7.","start":334.81,"end":336.35,"sentiment":"neutral","sentiment_score":-0.02728957198560238},{"text":"Oh, shit.","start":336.49,"end":336.89,"sentiment":"neutral","sentiment_score":-0.2786407023668289},{"text":"Now you can't use that router on fiber to the basement.","start":336.89,"end":340.03,"sentiment":"negative","sentiment_score":-0.3838976946744052},{"text":"Let me just double check.","start":340.705,"end":342.16498,"sentiment":"neutral","sentiment_score":-0.14083342403173446}],"sentiment":"neutral","sentiment_score":-0.20150311296207032,"num_words":28,"start":332.33,"end":342.16498},{"sentences":[{"text":"Alright.","start":342.225,"end":342.705,"sentiment":"neutral","sentiment_score":-0.0009815122466534376},{"text":"First, I'll put the I'll put the order through so at least the orders when are you moving in?","start":342.705,"end":349.04498,"sentiment":"neutral","sentiment_score":-0.014990200166051326},{"text":"Okay.","start":353.23,"end":353.47,"sentiment":"neutral","sentiment_score":0.06278356164693832},{"text":"So I'll put the I'll put the I'll put the order through.","start":353.47,"end":359.01,"sentiment":"neutral","sentiment_score":0.08777829228589933},{"text":"If you can use that router, that's great.","start":359.55002,"end":363.09,"sentiment":"positive","sentiment_score":0.4326419569551945}],"sentiment":"neutral","sentiment_score":0.10466983925165017,"num_words":41,"start":342.225,"end":363.09},{"sentences":[{"text":"If I've got a VDSL router because the VDSL routers, we don't use them anymore.","start":364.11002,"end":368.03,"sentiment":"neutral","sentiment_score":-0.2143439382314682},{"text":"Nobody does anymore.","start":368.03,"end":368.995,"sentiment":"neutral","sentiment_score":-0.3072416881720225},{"text":"I'm just waiting for MBN to upgrade all these.","start":368.995,"end":372.095,"sentiment":"neutral","sentiment_score":-0.20849627587530348},{"text":"But if it's fiber to the basement and you got the optic fiber that goes to your premises with the Ethernet cable, then you can use the same router.","start":372.635,"end":381.615,"sentiment":"neutral","sentiment_score":-0.03386621434113075},{"text":"But if it's the old five fiber to the basement that has the old analog analog socket, then you need a VDSL router.","start":382.3,"end":391.9,"sentiment":"neutral","sentiment_score":-0.24673251386569894}],"sentiment":"neutral","sentiment_score":-0.16038378045151505,"num_words":79,"start":364.11002,"end":391.9},{"sentences":[{"text":"Otherwise, it's not gonna work.","start":391.9,"end":393.02,"sentiment":"negative","sentiment_score":-0.5807685375213623},{"text":"You're not gonna be able to connect the cables.","start":393.02,"end":394.96,"sentiment":"negative","sentiment_score":-0.43144995470841724},{"text":"Just just yeah.","start":396.585,"end":398.50497,"sentiment":"neutral","sentiment_score":0.01805329571167628},{"text":"Leave that with me.","start":398.50497,"end":399.54498,"sentiment":"neutral","sentiment_score":0.05197515245527029},{"text":"I've got you online now, so I'll text you.","start":399.54498,"end":401.705,"sentiment":"neutral","sentiment_score":0.08939770112435023}],"sentiment":"neutral","sentiment_score":-0.1906750824302435,"num_words":30,"start":391.9,"end":401.705},{"sentences":[{"text":"Let me just double check everything, and I'll text you in about five to ten minutes.","start":401.705,"end":404.905,"sentiment":"neutral","sentiment_score":0.0672678267583251},{"text":"Alright?","start":404.905,"end":405.405,"sentiment":"neutral","sentiment_score":0.059945326298475266},{"text":"Yep.","start":407.145,"end":407.645,"sentiment":"neutral","sentiment_score":0.1750202625989914},{"text":"Yeah.","start":411.4,"end":411.63998,"sentiment":"neutral","sentiment_score":0.1309712827205658},{"text":"Yeah.","start":411.63998,"end":411.8,"sentiment":"neutral","sentiment_score":0.18404029309749603}],"sentiment":"neutral","sentiment_score":0.08131311964243651,"num_words":20,"start":401.705,"end":411.8},{"sentences":[{"text":"Yeah.","start":411.8,"end":412.03998,"sentiment":"neutral","sentiment_score":0.25651174783706665},{"text":"Definitely.","start":412.03998,"end":412.43997,"sentiment":"positive","sentiment_score":0.44530829787254333},{"text":"100 definitely a 100% because this one here will only accept up to 100 Mbps.","start":412.43997,"end":418.53998,"sentiment":"positive","sentiment_score":0.35999480485916135},{"text":"And you're what plan are you?","start":418.68,"end":419.8,"sentiment":"neutral","sentiment_score":0.04574148170650005},{"text":"I think you're under the 25 plan or something.","start":419.8,"end":421.71997,"sentiment":"neutral","sentiment_score":-0.027217274324761495}],"sentiment":"neutral","sentiment_score":0.1916011106222868,"num_words":32,"start":411.8,"end":421.71997},{"sentences":[{"text":"Right?","start":421.71997,"end":422.21997,"sentiment":"neutral","sentiment_score":-0.0030247988179326057},{"text":"Yeah.","start":424.90503,"end":425.14502,"sentiment":"neutral","sentiment_score":0.07294481992721558},{"text":"Fifty twenty.","start":425.14502,"end":425.785,"sentiment":"neutral","sentiment_score":0.08469914272427559},{"text":"Yeah.","start":425.785,"end":426.105,"sentiment":"neutral","sentiment_score":0.16286781430244446},{"text":"So, yeah, we could definitely use the same plan.","start":426.105,"end":427.945,"sentiment":"neutral","sentiment_score":0.3219717542330424}],"sentiment":"neutral","sentiment_score":0.2357094220684043,"num_words":14,"start":421.71997,"end":427.945},{"sentences":[{"text":"That's not a problem.","start":427.945,"end":428.92502,"sentiment":"neutral","sentiment_score":0.3153143525123596},{"text":"Alright.","start":430.58502,"end":431.065,"sentiment":"neutral","sentiment_score":0.11080484092235564},{"text":"So yeah.","start":431.065,"end":433.625,"sentiment":"neutral","sentiment_score":0.011290485039353372},{"text":"Yeah.","start":433.625,"end":434.02502,"sentiment":"neutral","sentiment_score":-0.0024144211784005165},{"text":"Router thing, and I'm not sure I don't think I'm not sure if it'd be any I don't think there should be any connection costs on this one.","start":434.02502,"end":443.62,"sentiment":"neutral","sentiment_score":-0.034169205863560946}],"sentiment":"neutral","sentiment_score":0.012096973213677606,"num_words":36,"start":427.945,"end":443.62},{"sentences":[{"text":"But, anyway, look, just let leave it with us, and I'll text you back.","start":443.62,"end":446.9,"sentiment":"neutral","sentiment_score":0.07279387981231723},{"text":"Give me about five to ten minutes.","start":446.9,"end":448.18,"sentiment":"neutral","sentiment_score":0.05136531165667942},{"text":"Alright?","start":448.18,"end":448.68,"sentiment":"neutral","sentiment_score":0.055639903992414474},{"text":"Yeah.","start":452.73502,"end":452.89502,"sentiment":"neutral","sentiment_score":0.035306356847286224},{"text":"Yeah.","start":452.89502,"end":453.135,"sentiment":"neutral","sentiment_score":0.03314478322863579}],"sentiment":"neutral","sentiment_score":0.06261510595989724,"num_words":24,"start":443.62,"end":453.135},{"sentences":[{"text":"Alright.","start":453.135,"end":453.535,"sentiment":"neutral","sentiment_score":0.03947652131319046},{"text":"No problems.","start":453.535,"end":454.195,"sentiment":"neutral","sentiment_score":0.01524113118648529},{"text":"Alright.","start":455.45502,"end":455.855,"sentiment":"neutral","sentiment_score":0.0893409475684166},{"text":"Now, well, I've gotta put this one through because this one here, if I would do the preference, it does take a little bit of time to connect.","start":455.855,"end":461.71503,"sentiment":"neutral","sentiment_score":0.04141631456358092},{"text":"So whether it's tomorrow or today, it's still the same thing.","start":462.03,"end":465.63,"sentiment":"neutral","sentiment_score":0.07052265818823468}],"sentiment":"neutral","sentiment_score":0.04871408788617267,"num_words":43,"start":453.135,"end":465.63},{"sentences":[{"text":"You know what I mean?","start":465.63,"end":466.19,"sentiment":"neutral","sentiment_score":-0.0023913346230983734},{"text":"It doesn't but the sooner we get it done, that way you can just go there connected and that's it.","start":466.19,"end":470.99002,"sentiment":"neutral","sentiment_score":0.0543081060051918},{"text":"Alright.","start":470.99002,"end":471.47,"sentiment":"neutral","sentiment_score":0.10817790031433104},{"text":"No worries.","start":471.47,"end":472.21002,"sentiment":"neutral","sentiment_score":0.06699090451002121},{"text":"Let okay.","start":472.35,"end":474.98694,"sentiment":"neutral","sentiment_score":0.22964516282081604}],"sentiment":"neutral","sentiment_score":0.05918851606547833,"num_words":30,"start":465.63,"end":474.98694},{"sentences":[{"text":"Alright.","start":474.98694,"end":475.38693,"sentiment":"neutral","sentiment_score":0.22991105914115903},{"text":"Leave it with us.","start":475.38693,"end":476.10693,"sentiment":"neutral","sentiment_score":0.22535092383623123},{"text":"I'll text you in about five to ten minutes.","start":476.10693,"end":478.12692,"sentiment":"neutral","sentiment_score":0.22748015655411613},{"text":"Thanks for the call, mate.","start":479.22693,"end":480.18692,"sentiment":"positive","sentiment_score":0.6384269714355468},{"text":"Cheers, buddy.","start":480.18692,"end":480.74692,"sentiment":"positive","sentiment_score":0.6814548969268799}],"sentiment":"positive","sentiment_score":0.3682705149764106,"num_words":21,"start":474.98694,"end":480.74692},{"sentences":[{"text":"Bye.","start":480.74692,"end":481.24692,"sentiment":"positive","sentiment_score":0.4670792520046234}],"sentiment":"positive","sentiment_score":0.4670792520046234,"num_words":1,"start":480.74692,"end":481.24692}]}}]},{"alternatives":[{"transcript":"Hi. My name is Tawal. I currently have Internet service with at my current address, and we are moving to the yep. Gaval, d h a v a l. H a v a l. Yes. Yeah. That's correct. Yeah. So we are moving out to the new address, and I would like to stay on the same plan and just change to the new address. I think it's NBN, like, not not the embedded network. Unit 56 Cunningham Street. Yeah. It's Street Number 6. Uh-huh. Cunningham Street, C U n N I N G H A N. Yes. N G H A M, Cunningham Street, Griffith. Yeah. In Griffith, S E P. Yes. No. G E R I, F F, I T H. It's a Victor sorry. SET2603. Six zero three. Yep. Yep. I think she has it correctly. I mean, she Yeah. No. It's a g r I, f f, I t h. Yeah. Beautiful. And the postcode is 2603. Actually, I just ordered recently through your portal. I think let let me find it out. No. I mean, I'm on the work, but I think I ordered online so I I know which is how to yes. It was one of yours. Yeah. It's just like the iPhone. Oh, yeah. Yeah. Just like I recently bought this I mean, I recently connected with this service and bought the router for that embedded network. Okay. Let me to see which router happens. Yeah. Yeah. Correct. Yes. I do. Mhmm. I think, yeah, I spoke to you earlier regarding some Okay. Yeah. I'll just by today or maybe tomorrow. Yeah. How would I know that? Alright. No worries. And would we still able to, like, with the same plan I think I'm fifty, twenty years something. Yeah. Okay. So it's just the router thing we need to find out. That's alright, Mike. Yeah. Take your time. It's just like we are moving tomorrow maybe, so might need to kind of something tomorrow. Yeah. Yeah. Yeah. Yeah. Yep. Yeah. But yeah. We are definitely moving out today. So yeah. That's alright. All good. No worries. Thanks, Mike. Thanks. 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My name is Tawal. I currently have Internet service with at my current address, and we are moving to the yep. Gaval, d h a v a l. H a v a l.\n\nYes. Yeah. That's correct. Yeah. So we are moving out to the new address, and I would like to stay on the same plan and just change to the new address.\n\nI think it's NBN, like, not not the embedded network. Unit 56 Cunningham Street. Yeah. It's Street Number 6. Uh-huh.\n\nCunningham Street, C U n N I N G H A N. Yes. N G H A M, Cunningham Street, Griffith. Yeah. In Griffith, S E P.\n\nYes. No. G E R I, F F, I T H. It's a Victor sorry. SET2603.\n\nSix zero three. Yep. Yep. I think she has it correctly. I mean, she Yeah.\n\nNo. It's a g r I, f f, I t h. Yeah. Beautiful. And the postcode is 2603.\n\nActually, I just ordered recently through your portal. I think let let me find it out. No. I mean, I'm on the work, but I think I ordered online so I I know which is how to yes. It was one of yours.\n\nYeah. It's just like the iPhone. Oh, yeah. Yeah. Just like I recently bought this I mean, I recently connected with this service and bought the router for that embedded network.\n\nOkay. Let me to see which router happens. Yeah. Yeah. Correct.\n\nYes. I do. Mhmm. I think, yeah, I spoke to you earlier regarding some Okay. Yeah.\n\nI'll just by today or maybe tomorrow. Yeah. How would I know that? Alright. No worries.\n\nAnd would we still able to, like, with the same plan I think I'm fifty, twenty years something. Yeah. Okay. So it's just the router thing we need to find out. That's alright, Mike.\n\nYeah. Take your time. It's just like we are moving tomorrow maybe, so might need to kind of something tomorrow. Yeah. Yeah.\n\nYeah. Yeah. Yep. Yeah. But yeah.\n\nWe are definitely moving out today. So yeah. That's alright. All good. No worries.\n\nThanks, Mike. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.10125062614679337},{"text":"My name is Tawal.","start":3.6,"end":4.66,"sentiment":"neutral","sentiment_score":0.10350056923925877},{"text":"I currently have Internet service with at my current address, and we are moving to the yep.","start":6.3999996,"end":13.299999,"sentiment":"neutral","sentiment_score":0.038923337343422806},{"text":"Gaval, d h a v a l.","start":30.435,"end":35.12,"sentiment":"neutral","sentiment_score":-0.015573935583233833},{"text":"H a v a 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address.","start":54.685,"end":63.3,"sentiment":"neutral","sentiment_score":-0.015571508556604385}],"sentiment":"neutral","sentiment_score":0.012761947849104482,"num_words":31,"start":45.165,"end":63.3},{"sentences":[{"text":"I think it's NBN, like, not not the embedded network.","start":70.0,"end":73.78,"sentiment":"neutral","sentiment_score":-0.08082407452166081},{"text":"Unit 56 Cunningham Street.","start":84.055,"end":88.11,"sentiment":"neutral","sentiment_score":-0.008166136452928185},{"text":"Yeah.","start":91.79,"end":92.11,"sentiment":"neutral","sentiment_score":0.003985978662967682},{"text":"It's Street Number 6.","start":92.11,"end":93.33,"sentiment":"neutral","sentiment_score":-0.0055048419162631035},{"text":"Uh-huh.","start":93.95,"end":94.45,"sentiment":"neutral","sentiment_score":-0.009077263996005058}],"sentiment":"neutral","sentiment_score":-0.04340079720132053,"num_words":20,"start":70.0,"end":94.45},{"sentences":[{"text":"Cunningham Street, C U n N I N G H A N.","start":95.23,"end":102.405,"sentiment":"neutral","sentiment_score":-0.004960882516267399},{"text":"Yes.","start":108.244995,"end":108.325,"sentiment":"neutral","sentiment_score":0.005296794231981039},{"text":"N G H A M, Cunningham Street, Griffith.","start":108.325,"end":114.345,"sentiment":"neutral","sentiment_score":0.0015199017943814397},{"text":"Yeah.","start":115.9,"end":116.22,"sentiment":"neutral","sentiment_score":0.008049027062952518},{"text":"In Griffith, S E P.","start":116.22,"end":117.84,"sentiment":"neutral","sentiment_score":0.000674707256257534}],"sentiment":"neutral","sentiment_score":-0.001135259935701335,"num_words":27,"start":95.23,"end":117.84},{"sentences":[{"text":"Yes.","start":120.14,"end":120.64,"sentiment":"neutral","sentiment_score":0.018682193011045456},{"text":"No.","start":125.42,"end":125.74,"sentiment":"neutral","sentiment_score":-0.057662609964609146},{"text":"G E R I, F F, I T H.","start":125.74,"end":128.655,"sentiment":"neutral","sentiment_score":-0.022735424546731844},{"text":"It's a Victor sorry.","start":133.69499,"end":135.315,"sentiment":"neutral","sentiment_score":-0.03645846666768193},{"text":"SET2603.","start":135.855,"end":138.675,"sentiment":"neutral","sentiment_score":-0.023799993097782135}],"sentiment":"neutral","sentiment_score":-0.02582706860266626,"num_words":16,"start":120.14,"end":138.675},{"sentences":[{"text":"Six zero three.","start":141.375,"end":142.595,"sentiment":"neutral","sentiment_score":-0.013529195760687193},{"text":"Yep.","start":151.41,"end":151.89,"sentiment":"neutral","sentiment_score":0.02290649525821209},{"text":"Yep.","start":151.89,"end":152.39,"sentiment":"neutral","sentiment_score":0.029378220438957214},{"text":"I think she has it correctly.","start":157.675,"end":161.135,"sentiment":"neutral","sentiment_score":0.02245987579226494},{"text":"I mean, she Yeah.","start":161.355,"end":164.655,"sentiment":"neutral","sentiment_score":0.014263887191191316}],"sentiment":"neutral","sentiment_score":0.013567462128897508,"num_words":15,"start":141.375,"end":164.655},{"sentences":[{"text":"No.","start":172.20999,"end":172.70999,"sentiment":"neutral","sentiment_score":-0.07371468842029572},{"text":"It's a g r I, f f, I t h.","start":172.76999,"end":176.15,"sentiment":"neutral","sentiment_score":-0.03355460837483406},{"text":"Yeah.","start":178.61,"end":179.11,"sentiment":"neutral","sentiment_score":0.01873394474387169},{"text":"Beautiful.","start":179.48999,"end":179.98999,"sentiment":"positive","sentiment_score":0.3647450506687164},{"text":"And the postcode is 2603.","start":185.175,"end":187.835,"sentiment":"neutral","sentiment_score":0.08716185092926025}],"sentiment":"neutral","sentiment_score":0.02277930432723628,"num_words":18,"start":172.20999,"end":187.835},{"sentences":[{"text":"Actually, I just ordered recently through your portal.","start":229.38,"end":232.52,"sentiment":"neutral","sentiment_score":0.03801149525679648},{"text":"I think let let me find it out.","start":235.06001,"end":237.88,"sentiment":"neutral","sentiment_score":0.04727566707879305},{"text":"No.","start":241.485,"end":241.72499,"sentiment":"neutral","sentiment_score":-0.0863041877746582},{"text":"I mean, I'm on the work, but I think I ordered online so I I know which is how to yes.","start":241.72499,"end":254.78499,"sentiment":"neutral","sentiment_score":-0.023985979856834524},{"text":"It was one of yours.","start":254.845,"end":256.205,"sentiment":"neutral","sentiment_score":0.0023050187155604362}],"sentiment":"neutral","sentiment_score":0.0024142471510310505,"num_words":43,"start":229.38,"end":256.205},{"sentences":[{"text":"Yeah.","start":256.205,"end":256.705,"sentiment":"neutral","sentiment_score":0.016693703830242157},{"text":"It's just like the iPhone.","start":257.11002,"end":258.66,"sentiment":"neutral","sentiment_score":-0.20486695170402527},{"text":"Oh, yeah.","start":278.155,"end":278.975,"sentiment":"neutral","sentiment_score":0.04818633198738098},{"text":"Yeah.","start":279.195,"end":279.51498,"sentiment":"neutral","sentiment_score":0.07010326534509659},{"text":"Just like I recently bought this I mean, I recently connected with this service and bought the router for that embedded network.","start":279.51498,"end":291.71002,"sentiment":"neutral","sentiment_score":0.14018328555605628}],"sentiment":"neutral","sentiment_score":0.0723505534472004,"num_words":31,"start":256.205,"end":291.71002},{"sentences":[{"text":"Okay.","start":293.77002,"end":294.17,"sentiment":"neutral","sentiment_score":0.06994554400444031},{"text":"Let me to see which router happens.","start":294.17,"end":296.51,"sentiment":"neutral","sentiment_score":0.04228351531284196},{"text":"Yeah.","start":299.67502,"end":300.17502,"sentiment":"neutral","sentiment_score":0.03347082436084747},{"text":"Yeah.","start":300.475,"end":300.555,"sentiment":"neutral","sentiment_score":0.02348601073026657},{"text":"Correct.","start":300.555,"end":301.055,"sentiment":"neutral","sentiment_score":0.020096533000469208}],"sentiment":"neutral","sentiment_score":0.04027122902599248,"num_words":11,"start":293.77002,"end":301.055},{"sentences":[{"text":"Yes.","start":303.355,"end":303.515,"sentiment":"neutral","sentiment_score":0.02692350372672081},{"text":"I do.","start":303.515,"end":304.17502,"sentiment":"neutral","sentiment_score":0.033684222027659416},{"text":"Mhmm.","start":313.31,"end":313.81,"sentiment":"neutral","sentiment_score":0.015267588198184969},{"text":"I think, yeah, I spoke to you earlier regarding some Okay.","start":332.485,"end":336.26498,"sentiment":"neutral","sentiment_score":-0.010589307004755194},{"text":"Yeah.","start":344.5,"end":345.0,"sentiment":"neutral","sentiment_score":0.0033979974687099457}],"sentiment":"neutral","sentiment_score":-0.00022030272521078587,"num_words":16,"start":303.355,"end":345.0},{"sentences":[{"text":"I'll just by today or maybe tomorrow.","start":350.58002,"end":352.68,"sentiment":"neutral","sentiment_score":-0.027784748801163266},{"text":"Yeah.","start":352.74,"end":353.24,"sentiment":"neutral","sentiment_score":0.023203477263450623},{"text":"How would I know that?","start":396.435,"end":397.83,"sentiment":"neutral","sentiment_score":0.009924753941595555},{"text":"Alright.","start":405.83,"end":406.31,"sentiment":"neutral","sentiment_score":0.08603784441947937},{"text":"No worries.","start":406.31,"end":406.96997,"sentiment":"neutral","sentiment_score":0.15144848078489304}],"sentiment":"neutral","sentiment_score":0.016704300709534436,"num_words":16,"start":350.58002,"end":406.96997},{"sentences":[{"text":"And would we still able to, like, with the same plan I think I'm fifty, twenty years something.","start":407.59,"end":424.83502,"sentiment":"neutral","sentiment_score":0.05212356926252445},{"text":"Yeah.","start":429.51,"end":429.83002,"sentiment":"neutral","sentiment_score":0.14896808564662933},{"text":"Okay.","start":429.83002,"end":430.33002,"sentiment":"neutral","sentiment_score":0.11595672369003296},{"text":"So it's just the router thing we need to find out.","start":430.63,"end":433.37,"sentiment":"neutral","sentiment_score":0.014446115121245384},{"text":"That's alright, Mike.","start":448.655,"end":449.535,"sentiment":"neutral","sentiment_score":0.12138595680395763}],"sentiment":"neutral","sentiment_score":0.050771005670813954,"num_words":34,"start":407.59,"end":449.535},{"sentences":[{"text":"Yeah.","start":449.535,"end":449.695,"sentiment":"neutral","sentiment_score":0.13842473924160004},{"text":"Take your time.","start":449.695,"end":450.255,"sentiment":"neutral","sentiment_score":0.1340285042921702},{"text":"It's just like we are moving tomorrow maybe, so might need to kind of something tomorrow.","start":450.255,"end":454.99,"sentiment":"neutral","sentiment_score":0.020594098255969584},{"text":"Yeah.","start":454.99,"end":455.49,"sentiment":"neutral","sentiment_score":0.04687446355819702},{"text":"Yeah.","start":467.17502,"end":467.495,"sentiment":"neutral","sentiment_score":0.006355889141559601}],"sentiment":"neutral","sentiment_score":0.04196573531424457,"num_words":22,"start":449.535,"end":467.495},{"sentences":[{"text":"Yeah.","start":467.495,"end":467.73502,"sentiment":"neutral","sentiment_score":0.04077284038066864},{"text":"Yeah.","start":467.73502,"end":468.23502,"sentiment":"neutral","sentiment_score":0.055839501321315765},{"text":"Yep.","start":469.015,"end":469.515,"sentiment":"neutral","sentiment_score":0.07824529707431793},{"text":"Yeah.","start":471.335,"end":471.655,"sentiment":"neutral","sentiment_score":0.08887136727571487},{"text":"But yeah.","start":471.655,"end":472.135,"sentiment":"neutral","sentiment_score":0.05564476549625397}],"sentiment":"neutral","sentiment_score":0.06250308950742085,"num_words":6,"start":467.495,"end":472.135},{"sentences":[{"text":"We are definitely moving out today.","start":472.135,"end":473.89502,"sentiment":"neutral","sentiment_score":0.2649679308136304},{"text":"So yeah.","start":473.89502,"end":475.095,"sentiment":"neutral","sentiment_score":0.2309849038720131},{"text":"That's alright.","start":475.095,"end":475.835,"sentiment":"neutral","sentiment_score":0.23965401947498322},{"text":"All good.","start":478.135,"end":478.695,"sentiment":"positive","sentiment_score":0.4317814111709595},{"text":"No worries.","start":478.695,"end":479.17502,"sentiment":"positive","sentiment_score":0.4329961836338043}],"sentiment":"neutral","sentiment_score":0.30433147294180735,"num_words":14,"start":472.135,"end":479.17502},{"sentences":[{"text":"Thanks, Mike.","start":479.17502,"end":479.93695,"sentiment":"positive","sentiment_score":0.7414917945861816},{"text":"Thanks.","start":479.93695,"end":480.43695,"sentiment":"positive","sentiment_score":0.6937947273254395},{"text":"Bye.","start":481.02444,"end":481.52444,"sentiment":"neutral","sentiment_score":-0.0929565653204918}],"sentiment":"positive","sentiment_score":0.5209554377943277,"num_words":4,"start":479.17502,"end":481.52444}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Third, NTL tech support.\n\nChannel 1: Hi. My name is Tawal. I currently have Internet service with at my current address, and\n\nChannel 0: One\n\nChannel 1: we are\n\nChannel 0: second.\n\nChannel 1: moving to the yep.\n\nChannel 0: Yeah. Just I'll pull out pull out your account first. Okay. Let's Customer search. So what's the first name, the the account holder's name?\n\nChannel 1: Gaval,\n\nChannel 0: How do you spell that?\n\nChannel 1: d h a v a l.\n\nChannel 0: D h a.\n\nChannel 1: H a v a l.\n\nChannel 0: Yep. Oh, Davao. Okay.\n\nChannel 1: Yes. Yeah.\n\nChannel 0: Davao Narvania.\n\nChannel 1: That's correct. Yeah.\n\nChannel 0: Okay. And okay. So what are what are we doing? We're moving the address?\n\nChannel 1: So we are moving out to the new address, and I would like to stay on the same plan and just\n\nChannel 0: Yeah.\n\nChannel 1: change\n\nChannel 0: Sure.\n\nChannel 1: to the new address.\n\nChannel 0: Okay. What's do you know what the new address is if it's still with Super Networks or NBN or anything like that?\n\nChannel 1: I think it's NBN, like, not not the embedded network.\n\nChannel 0: Okay. Let me just pull up the NBN site. So what's the address there?\n\nChannel 1: Unit 56\n\nChannel 0: Unit five.\n\nChannel 1: Cunningham\n\nChannel 0: Hang on. Slowly\n\nChannel 1: Street.\n\nChannel 0: slowly. Sorry. Unit 5. Street Number 6, was it?\n\nChannel 1: Yeah. It's Street Number 6.\n\nChannel 0: And\n\nChannel 1: Uh-huh. Cunningham\n\nChannel 0: the\n\nChannel 1: Street, C U\n\nChannel 0: street\n\nChannel 1: n N I\n\nChannel 0: name?\n\nChannel 1: N G H A N.\n\nChannel 0: C U, N N, I? What else?\n\nChannel 1: Yes. N G H A M,\n\nChannel 0: N G\n\nChannel 1: Cunningham\n\nChannel 0: H.\n\nChannel 1: Street,\n\nChannel 0: Panningham\n\nChannel 1: Griffith.\n\nChannel 0: Street. Yeah?\n\nChannel 1: Yeah. In Griffith, S E P.\n\nChannel 0: Griffith.\n\nChannel 1: Yes.\n\nChannel 0: Griffith. That's G R I, F F, I D. Yeah?\n\nChannel 1: No. G E R I, F F, I T H.\n\nChannel 0: I P H. Is that in New South Wales, Victoria?\n\nChannel 1: It's a Victor sorry. SET2603.\n\nChannel 0: AA C T 2\n\nChannel 1: Six zero three.\n\nChannel 0: 2603. Alright. I'll just run it through again. Unit Number 5, Street Number 6, Cunningham Street,\n\nChannel 1: Yep. Yep.\n\nChannel 0: Griffith, G R I, F F, I P H.\n\nChannel 1: I think she has it correctly.\n\nChannel 0: Okay. It's\n\nChannel 1: I mean, she\n\nChannel 0: in the AC 2 2603. So Griffith,\n\nChannel 1: Yeah.\n\nChannel 0: p h I've I've never heard of that name. My name's normally Griffith, g r I, f f, I f, Griffith or Griffin.\n\nChannel 1: No. It's a g r I, f f, I t h.\n\nChannel 0: Ah, t h, Griffith.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Yeah. Sorry\n\nChannel 1: Beautiful.\n\nChannel 0: about that. Alright. No problem. Let's validate this.\n\nChannel 1: And the postcode is 2603.\n\nChannel 0: Okay. So you've got here you got fiber to the basement. Unifibe. Okay. So it definitely is.\n\nIt's not it can't do yeah. Some of these well, this one here, eventually, it'll it'll need a what do you call it? An upgrade, a fiber upgrade, but it's not asking yet, but it will in the future. So with these ones here, fiber to the basement, when you get there, you'll have a little phone socket, but you need a VDSL router for this one. Do you have a VDSL router?\n\nDo you know? Or because the router you what router are you using now?\n\nChannel 1: Actually, I just ordered recently through your portal. I think let let me find it out.\n\nChannel 0: Are you in Ham at the moment? Or\n\nChannel 1: No. I mean, I'm on the work, but I think I ordered online so I I know which\n\nChannel 0: You ordered\n\nChannel 1: is how to\n\nChannel 0: this on online. Did did the is it one of the routers that we sent out, or is it one of your routers?\n\nChannel 1: yes. It was one of yours. Yeah.\n\nChannel 0: Yeah. Well, see,\n\nChannel 1: It's\n\nChannel 0: that's\n\nChannel 1: just\n\nChannel 0: a\n\nChannel 1: like\n\nChannel 0: that's\n\nChannel 1: the iPhone.\n\nChannel 0: a a fiber that's not gonna work on this on this platform. On the fiber to the basement, you need a VDSL router. I might have one. If I've got a spare one there, I'll send it to you for free. Just gotta pay for the postage.\n\nChannel 1: Oh, yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Because\n\nChannel 1: Just\n\nChannel 0: the\n\nChannel 1: like I recently bought this I mean, I recently connected with this service and bought the router for that embedded network. Okay. Let me to see\n\nChannel 0: Yeah.\n\nChannel 1: which\n\nChannel 0: This\n\nChannel 1: router\n\nChannel 0: is\n\nChannel 1: happens.\n\nChannel 0: this is a Super Networks one. Hang\n\nChannel 1: Yeah.\n\nChannel 0: on. Let me let\n\nChannel 1: Yeah.\n\nChannel 0: me\n\nChannel 1: Correct.\n\nChannel 0: just do you have WhatsApp?\n\nChannel 1: Yes. I do.\n\nChannel 0: Okay. One second. I'll I'll just send you a text on WhatsApp. So the number is 0450\n\nChannel 1: Mhmm.\n\nChannel 0: 321121196. Yep. Okay. Got you there. Okay.\n\nSo we have alright. I see I think I see the photo. Yeah. It's see any yeah. Which\n\nChannel 1: I\n\nChannel 0: router\n\nChannel 1: think, yeah,\n\nChannel 0: is\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: spoke\n\nChannel 0: one?\n\nChannel 1: to you earlier regarding some\n\nChannel 0: That's a Wi Fi\n\nChannel 1: Okay.\n\nChannel 0: 7. Oh, shit. Now you can't use that router on fiber to the basement. Let me just double check. Alright.\n\nFirst, I'll\n\nChannel 1: Yeah.\n\nChannel 0: put the I'll put the order through so at least the orders when are you moving in?\n\nChannel 1: I'll just by today or maybe tomorrow. Yeah.\n\nChannel 0: Okay. So I'll put the I'll put the I'll put the order through. If you can use that router, that's great. If I've got a VDSL router because the VDSL routers, we don't use them anymore. Nobody does anymore.\n\nI'm just waiting for MBN to upgrade all these. But if it's fiber to the basement and you got the optic fiber that goes to your premises with the Ethernet cable, then you can use the same router. But if it's the old five fiber to the basement that has the old analog analog socket, then you need a VDSL router. Otherwise, it's not gonna work. You're not gonna be able to connect the cables.\n\nChannel 1: How\n\nChannel 0: Just\n\nChannel 1: would\n\nChannel 0: just\n\nChannel 1: I know that?\n\nChannel 0: yeah. Leave that with me. I've got you online now, so I'll text you. Let me just double check everything, and I'll text you in about five to ten minutes. Alright?\n\nChannel 1: Alright. No worries.\n\nChannel 0: Yep.\n\nChannel 1: And would we still able to, like, with the same plan\n\nChannel 0: Yeah. Yeah. Yeah. Definitely. 100 definitely a 100% because this one here will only accept up to 100 Mbps.\n\nAnd you're what plan are you? I think you're under the 25 plan or something. Right?\n\nChannel 1: I think I'm fifty, twenty years something.\n\nChannel 0: Yeah. Fifty twenty. Yeah. So, yeah, we could definitely use the same plan. That's not a problem.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Alright.\n\nChannel 1: So it's just\n\nChannel 0: So\n\nChannel 1: the router thing we need to find out.\n\nChannel 0: yeah. Yeah. Router thing, and I'm not sure I don't think I'm not sure if it'd be any I don't think there should be any connection costs on this one. But, anyway, look, just let leave it with us, and I'll text you back. Give me about five to ten minutes.\n\nAlright?\n\nChannel 1: That's alright, Mike. Yeah. Take your time. It's just like we are moving tomorrow maybe, so\n\nChannel 0: Yeah. Yeah. Alright.\n\nChannel 1: might need\n\nChannel 0: No problems.\n\nChannel 1: to kind of something tomorrow. Yeah.\n\nChannel 0: Alright. Now, well, I've gotta put this one through because this one here, if I would do the preference, it does take a little bit of time to connect. So whether it's tomorrow or today, it's still the same thing. You know what I mean? It doesn't but the\n\nChannel 1: Yeah.\n\nChannel 0: sooner we\n\nChannel 1: Yeah.\n\nChannel 0: get\n\nChannel 1: Yeah.\n\nChannel 0: it done, that way you can\n\nChannel 1: Yep.\n\nChannel 0: just go there connected and that's it. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: No\n\nChannel 1: But\n\nChannel 0: worries.\n\nChannel 1: yeah. We are\n\nChannel 0: Let\n\nChannel 1: definitely moving out today. So yeah.\n\nChannel 0: okay. Alright.\n\nChannel 1: That's alright.\n\nChannel 0: Leave it with us. I'll text you in about five to ten minutes.\n\nChannel 1: All good. No worries. Thanks,\n\nChannel 0: Thanks for\n\nChannel 1: Mike.\n\nChannel 0: the call,\n\nChannel 1: Thanks.\n\nChannel 0: mate. Cheers, buddy. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Third, NTL tech support.","start":0.08,"end":1.78,"sentiment":"neutral","sentiment_score":0.025133591378107667}],"sentiment":"neutral","sentiment_score":0.025133591378107667,"channel":0,"num_words":4,"start":0.08,"end":1.78},{"sentences":[{"text":"Hi.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.10125062614679337},{"text":"My name is Tawal.","start":3.6,"end":4.66,"sentiment":"neutral","sentiment_score":0.10350056923925877},{"text":"I currently have Internet service with at my current address, 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buddy.","start":480.18692,"end":480.74692,"sentiment":"positive","sentiment_score":0.6814548969268799},{"text":"Bye.","start":480.74692,"end":481.24692,"sentiment":"positive","sentiment_score":0.4670792520046234}],"sentiment":"positive","sentiment_score":0.5751401409506798,"channel":0,"num_words":4,"start":480.02692,"end":481.24692},{"sentences":[{"text":"Bye.","start":481.02444,"end":481.52444,"sentiment":"neutral","sentiment_score":-0.0929565653204918}],"sentiment":"neutral","sentiment_score":-0.0929565653204918,"channel":1,"num_words":1,"start":481.02444,"end":481.52444}]},"summary":{"result":"success","short":"Gaval calls to change their address and confirms their current address with Super Networks or NBN. They also ask about a new address and the agent provides the new address and explains they need a fiber-to-the-home router. The agent suggests using a different router if the current one is old and has analog socket. The customer agrees to follow the instructions and the agent notes they will receive a text on WhatsApp with further details. The agent explains that if the customer has a VDSL router, it is not necessary to upgrade it and they will connect again if possible. The customer is instructed to leave the router with them and the call ends."},"intents":{"segments":[{"text":"My name is Tawal. I currently have Internet service with at my current address, and One we are second. moving to the yep. Yeah.","start_word":5,"end_word":28,"intents":[{"intent":"Schedule internet service transfer","confidence_score":0.000020793676}]},{"text":"On the fiber to the basement, you need a VDSL router. I might have one.","start_word":590,"end_word":604,"intents":[{"intent":"Connect routers","confidence_score":0.020049322}]},{"text":"Leave that with me. I've got you online now, so I'll text you. Let me just double check everything, and I'll text you in about five to ten minutes. Alright?","start_word":918,"end_word":947,"intents":[{"intent":"Leave a message","confidence_score":0.0046940628}]},{"text":"And would we still able to, like, with the same plan Yeah.","start_word":952,"end_word":963,"intents":[{"intent":"Confirm plan availability","confidence_score":0.10465111}]},{"text":"I think you're under the 25 plan or something. Right? I think I'm fifty, twenty years something. Yeah. Fifty twenty. Yeah. So, yeah, we could definitely use the same plan. That's not a problem. Yeah.","start_word":988,"end_word":1022,"intents":[{"intent":"Confirm plan preference","confidence_score":0.07786819}]},{"text":"Yeah. Router thing, and I'm not sure I don't think I'm not sure if it'd be any I don't think there should be any connection costs on this one.","start_word":1038,"end_word":1066,"intents":[{"intent":"Express uncertainty","confidence_score":0.0017498623}]},{"text":"Now, well, I've gotta put this one through because this one here, if I would do the preference, it does take a little bit of time to connect. So whether it's tomorrow or today, it's still the same thing. You know what I mean? It doesn't but the Yeah. sooner we Yeah. get Yeah. it done, that way you can Yep. just go there connected and that's it. Alright. Yeah.","start_word":1119,"end_word":1188,"intents":[{"intent":"Confirm connection details","confidence_score":0.0025700207}]},{"text":"Leave it with us. I'll text you in about five to ten minutes. All good.","start_word":1206,"end_word":1220,"intents":[{"intent":"Confirm contact","confidence_score":0.000024660976}]}]},"sentiments":{"segments":[{"text":"Third, NTL tech support. Hi. My name is Tawal. I currently have Internet service with at my current address, and One we are second. moving to the yep. Yeah. Just I'll pull out pull out your account first. Okay. Let's Customer search. So what's the first name, the the account holder's name? Gaval, How do you spell that? d h a v a l. D h a. H a v a l. Yep. Oh, Davao. Okay. Yes. Yeah. Davao Narvania. That's correct. Yeah. Okay. And okay. So what are what are we doing? We're moving the address? So we are moving out to the new address, and I would like to stay on the same plan and just Yeah. change Sure. to the new address. Okay. What's do you know what the new address is if it's still with Super Networks or NBN or anything like that? I think it's NBN, like, not not the embedded network. Okay. Let me just pull up the NBN site. So what's the address there? Unit 56 Unit five. Cunningham Hang on. Slowly Street. slowly. Sorry. Unit 5. Street Number 6, was it? Yeah. It's Street Number 6. And Uh-huh. Cunningham the Street, C U street n N I name? N G H A N. C U, N N, I? What else? Yes. N G H A M, N G Cunningham H. Street, Panningham Griffith. Street. Yeah? Yeah. In Griffith, S E P. Griffith. Yes. Griffith. That's G R I, F F, I D. Yeah? No. G E R I, F F, I T H. I P H. Is that in New South Wales, Victoria? It's a Victor sorry. SET2603. AA C T 2 Six zero three. 2603. Alright. I'll just run it through again. Unit Number 5, Street Number 6, Cunningham Street, Yep. Yep. Griffith, G R I, F F, I P H. I think she has it correctly. Okay. It's I mean, she in the AC 2 2603. So Griffith, Yeah. p h I've I've never heard of that name. My name's normally Griffith, g r I, f f, I f, Griffith or Griffin. No. It's a g r I, f f, I t h. Ah, t h, Griffith. Yeah. Alright. Yeah. Sorry Beautiful. about that. Alright. No problem. Let's validate this. And the postcode is 2603. Okay. So you've got here you got fiber to the basement. Unifibe. Okay. So it definitely is. It's not it can't do yeah. Some of these well, this one here, eventually, it'll it'll need a what do you call it? An upgrade, a fiber upgrade, but it's not asking yet, but it will in the future. So with these ones here, fiber to the basement, when you get there, you'll have a little phone socket, but you need a VDSL router for this one. Do you have a VDSL router? Do you know? Or because the router you what router are you using now? Actually, I just ordered recently through your portal. I think let let me find it out. Are you in Ham at the moment? Or No. I mean, I'm on the work, but I think I ordered online so I I know which You ordered is how to this on online. Did did the is it one of the routers that we sent out, or is it one of your routers? yes. It was one of yours. Yeah. Yeah. Well, see, It's that's just a like that's the iPhone. a a fiber that's not gonna work on this on this platform. On the fiber to the basement, you need a VDSL router. I might have one. If I've got a spare one there, I'll send it to you for free. Just gotta pay for the postage. Oh, yeah. Yeah. Yeah. Because Just the like I recently bought this I mean, I recently connected with this service and bought the router for that embedded network. Okay. Let me to see Yeah. which This router is happens. this is a Super Networks one. Hang Yeah. on. Let me let Yeah. me Correct. just do you have WhatsApp? Yes. I do. Okay. One second. I'll I'll just send you a text on WhatsApp. So the number is 0450 Mhmm. 321121196. Yep. Okay. Got you there. Okay. So we have alright. I see I think I see the photo. Yeah. It's see any yeah. Which I router think, yeah, is I that spoke one? to you earlier regarding some That's a Wi Fi Okay. 7. Oh, shit.","start_word":0,"end_word":750,"sentiment":"neutral","sentiment_score":0.002433539182195731},{"text":"Now you can't use that router on fiber to the basement.","start_word":751,"end_word":761,"sentiment":"negative","sentiment_score":-0.3855120539665222},{"text":"Let me just double check. Alright. First, I'll Yeah. put the I'll put the order through so at least the orders when are you moving in? I'll just by today or maybe tomorrow. Yeah. Okay. So I'll put the I'll put the I'll put the order through.","start_word":762,"end_word":808,"sentiment":"neutral","sentiment_score":0.007221835199743509},{"text":"If you can use that router, that's great.","start_word":809,"end_word":816,"sentiment":"positive","sentiment_score":0.4524337649345398},{"text":"If I've got a VDSL router because the VDSL routers, we don't use them anymore. Nobody does anymore. I'm just waiting for MBN to upgrade all these. But if it's fiber to the basement and you got the optic fiber that goes to your premises with the Ethernet cable, then you can use the same router. But if it's the old five fiber to the basement that has the old analog analog socket, then you need a VDSL router.","start_word":817,"end_word":895,"sentiment":"neutral","sentiment_score":-0.17067497968673706},{"text":"Otherwise, it's not gonna work. You're not gonna be able to connect the cables.","start_word":896,"end_word":909,"sentiment":"negative","sentiment_score":-0.5047606229782104},{"text":"How Just would just I know that? yeah. Leave that with me. I've got you online now, so I'll text you. Let me just double check everything, and I'll text you in about five to ten minutes. Alright? Alright. No worries. Yep. And would we still able to, like, with the same plan Yeah. Yeah. Yeah.","start_word":910,"end_word":965,"sentiment":"neutral","sentiment_score":0.08549884706735611},{"text":"Definitely. 100 definitely a 100% because this one here will only accept up to 100 Mbps.","start_word":966,"end_word":981,"sentiment":"positive","sentiment_score":0.37301233410835266},{"text":"And you're what plan are you? I think you're under the 25 plan or something. Right? I think I'm fifty, twenty years something. Yeah. Fifty twenty. Yeah. So, yeah, we could definitely use the same plan. That's not a problem. Yeah. Okay. Alright. So it's just So the router thing we need to find out. yeah. Yeah. Router thing, and I'm not sure I don't think I'm not sure if it'd be any I don't think there should be any connection costs on this one. But, anyway, look, just let leave it with us, and I'll text you back. Give me about five to ten minutes. Alright? That's alright, Mike. Yeah. Take your time. It's just like we are moving tomorrow maybe, so Yeah. Yeah. Alright. might need No problems. to kind of something tomorrow. Yeah. Alright. Now, well, I've gotta put this one through because this one here, if I would do the preference, it does take a little bit of time to connect. So whether it's tomorrow or today, it's still the same thing. You know what I mean? It doesn't but the Yeah. sooner we Yeah. get Yeah. it done, that way you can Yep. just go there connected and that's it. Alright. Yeah. No But worries. yeah. We are Let definitely moving out today. So yeah. okay. Alright. That's alright. Leave it with us. I'll text you in about five to ten minutes.","start_word":982,"end_word":1218,"sentiment":"neutral","sentiment_score":0.07467953860759735},{"text":"All good. No worries. Thanks, Thanks for Mike. the call, Thanks. mate. Cheers, buddy. Bye.","start_word":1219,"end_word":1233,"sentiment":"positive","sentiment_score":0.5934580445289612},{"text":"Bye.","start_word":1234,"end_word":1234,"sentiment":"neutral","sentiment_score":0.2684566378593445}],"average":{"sentiment":"neutral","sentiment_score":0.016916521857766546}}}}