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Sure. Can you repeat the address, please? Yeah. Mhmm. Slash thirty eight. Mhmm. Mhmm. Yeah. Is it NSW220 0? Yeah. Yeah. Let me just repeat the full address. It's Unit 420 Slash 38 Kitchener Parade, Bankstown, NSW 2200. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hello? Yes. Thank you for waiting. So after checking the address is available, we we're we're still servicing the address. But upon checking it, there's a new dwelling fee, the NDF charge for the address. So the address has an like, a new connection fee of $300, which should be paid by the land lot owner or landlord. So just to explain, the new development charge is a one time fee applied to certain new property developments. It helps cover the cost mhmm. It helps cover the okay. I see. But are you the owner of the property? Or Renting. Okay. I see. So the cost cover the connect connection fee to the new premises to the Internet network. So if you are renting, you'll just need to inform your landlord so they're aware of this charge. And if you're the owner if you're the property owner, then you would be the one responsible for paying it. So in your case, it's the property manager who is responsible to settle this. You would you would it's $300. But yeah. But once we activated the service, it's the Supa network who will contact you directly regarding this. So you would still be able to connect to the Internet even if the NFC charge hasn't been paid yet, But please note that your account may be suspended if the payment isn't made by the due date. Yeah. Yeah. And mhmm. Yeah. Okay. And if ever you decide to sign up through Airtel, I can also provide you our website because at our website, you'll see the plan speed that we have available. Okay. Sure. Okay. 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Good afternoon. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. May I know the number phone number, please, registered under the account? Okay. Okay.\n\nOkay. Sure. Can you repeat the address, please? Yeah. Mhmm.\n\nSlash thirty eight. Mhmm. Mhmm. Yeah. Is it NSW220 0?\n\nYeah. Yeah. Let me just repeat the full address. It's Unit 420 Slash 38 Kitchener Parade, Bankstown, NSW 2200. Okay.\n\nIs it okay if I put you on hold? Let me just check the address. Okay. Hello? Yes.\n\nThank you for waiting. So after checking the address is available, we we're we're still servicing the address. But upon checking it, there's a new dwelling fee, the NDF charge for the address. So the address has an like, a new connection fee of $300, which should be paid by the land lot owner or landlord. So just to explain, the new development charge is a one time fee applied to certain new property developments.\n\nIt helps cover the cost mhmm. It helps cover the okay. I see. But are you the owner of the property? Or Renting.\n\nOkay. I see. So the cost cover the connect connection fee to the new premises to the Internet network. So if you are renting, you'll just need to inform your landlord so they're aware of this charge. And if you're the owner if you're the property owner, then you would be the one responsible for paying it.\n\nSo in your case, it's the property manager who is responsible to settle this. You would you would it's $300. But yeah. But once we activated the service, it's the Supa network who will contact you directly regarding this. So you would still be able to connect to the Internet even if the NFC charge hasn't been paid yet, But please note that your account may be suspended if the payment isn't made by the due date.\n\nYeah. Yeah. And mhmm. Yeah. Okay.\n\nAnd if ever you decide to sign up through Airtel, I can also provide you our website because at our website, you'll see the plan speed that we have available. Okay. Sure. Okay. You're welcome.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"positive","sentiment_score":0.3794286251068115},{"text":"Good afternoon.","start":2.24,"end":3.12,"sentiment":"positive","sentiment_score":0.6128754019737244},{"text":"This is Maureen from Erto tech support.","start":3.12,"end":5.62,"sentiment":"positive","sentiment_score":0.5321354057107653},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.539912760257721},{"text":"Mhmm.","start":15.535,"end":16.035,"sentiment":"neutral","sentiment_score":0.04401669651269913}],"sentiment":"positive","sentiment_score":0.5066835604169789,"num_words":17,"start":1.68,"end":16.035},{"sentences":[{"text":"Mhmm.","start":22.735,"end":23.235,"sentiment":"neutral","sentiment_score":0.011228615418076515},{"text":"Mhmm.","start":24.974998,"end":25.474998,"sentiment":"neutral","sentiment_score":0.015861405059695244},{"text":"May I know the number 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checking it, there's a new dwelling fee, the NDF charge for the address.","start":180.18501,"end":188.365,"sentiment":"neutral","sentiment_score":-0.23981428841749827},{"text":"So the address has an like, a new connection fee of $300, which should be paid by the land lot owner or landlord.","start":191.785,"end":202.6,"sentiment":"neutral","sentiment_score":-0.16602277075466904},{"text":"So just to explain, the new development charge is a one time fee applied to certain new property developments.","start":203.14,"end":210.405,"sentiment":"neutral","sentiment_score":-0.0583402437010878}],"sentiment":"neutral","sentiment_score":-0.1056139399111271,"num_words":75,"start":171.45,"end":210.405},{"sentences":[{"text":"It helps cover the cost mhmm.","start":211.345,"end":213.445,"sentiment":"neutral","sentiment_score":-0.21843323608239493},{"text":"It helps cover the okay.","start":213.745,"end":217.505,"sentiment":"neutral","sentiment_score":-0.214819997549057},{"text":"I 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this.","start":261.96,"end":271.485,"sentiment":"neutral","sentiment_score":0.10135491762091131},{"text":"So you would still be able to connect to the Internet even if the NFC charge hasn't been paid yet, But please note that your account may be suspended if the payment isn't made by the due date.","start":271.705,"end":284.12,"sentiment":"neutral","sentiment_score":-0.026954871357271547}],"sentiment":"neutral","sentiment_score":-0.012915620531935196,"num_words":77,"start":247.735,"end":284.12},{"sentences":[{"text":"Yeah.","start":286.58,"end":287.08,"sentiment":"neutral","sentiment_score":-0.11774654686450958},{"text":"Yeah.","start":288.1,"end":288.5,"sentiment":"neutral","sentiment_score":-0.05883578211069107},{"text":"And 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My name is Raffy. I'm calling you about property number 420 Slash 38 Kitchener Parade. Kitchener as in Kitchen and then E R. Kitchener Parade. I don't have an account with you. I'm calling you for the first time. I'm just giving you the address so you make sure that you you provide this property with Internet or not. Yep. 420 Slash 38 Kitchener Parade Kitchener Parade As In Kitchen And Then E R, Kitchener Parade, P A R A D E, in Dankstown, 2200. Musbod. That's correct. Yes. Correct. Go ahead. Yes. Hello? Yep. What is this? I don't know. I don't know about this. I don't know. I'm not owner. I'm renting. How much is it? 300. It's I've never heard about this. It's not my problem. I'm I'm just renting here, and you're putting now in in the middle. I will contact the building manager, and I will get back to you. Thank you. No. No. I didn't need website. No. Thank you. But I will contact you if I need your service. Thank you very 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Nerine. My name is Raffy. I'm calling you about property number 420 Slash 38 Kitchener Parade. Kitchener as in Kitchen and then E R. Kitchener Parade.\n\nI don't have an account with you. I'm calling you for the first time. I'm just giving you the address so you make sure that you you provide this property with Internet or not. Yep. 420 Slash 38 Kitchener Parade Kitchener Parade As In Kitchen And Then E R, Kitchener Parade, P A R A D E, in Dankstown, 2200.\n\nMusbod. That's correct. Yes. Correct. Go ahead.\n\nYes. Hello? Yep. What is this? I don't know.\n\nI don't know about this. I don't know. I'm not owner. I'm renting. How much is it?\n\n300. It's I've never heard about this. It's not my problem. I'm I'm just renting here, and you're putting now in in the middle. I will contact the building manager, and I will get back to you.\n\nThank you. No. No. I didn't need website. No.\n\nThank you. But I will contact you if I need your service. Thank you very much.","paragraphs":[{"sentences":[{"text":"Hi, Nerine.","start":8.48,"end":9.139999,"sentiment":"neutral","sentiment_score":0.10428746417164803},{"text":"My name is Raffy.","start":9.2,"end":10.08,"sentiment":"neutral","sentiment_score":0.10112509690225124},{"text":"I'm calling you about property number 420 Slash 38 Kitchener Parade.","start":10.08,"end":21.175,"sentiment":"neutral","sentiment_score":0.05466249195689505},{"text":"Kitchener as in Kitchen and then E R.","start":22.515,"end":25.715,"sentiment":"neutral","sentiment_score":0.013408464496023953},{"text":"Kitchener Parade.","start":25.715,"end":26.775,"sentiment":"neutral","sentiment_score":0.023718801327049732}],"sentiment":"neutral","sentiment_score":0.05070622392964584,"num_words":27,"start":8.48,"end":26.775},{"sentences":[{"text":"I don't have an account with you.","start":32.97,"end":34.489998,"sentiment":"neutral","sentiment_score":-0.24976067457880294},{"text":"I'm calling you for the first 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it?","start":255.18001,"end":256.32,"sentiment":"neutral","sentiment_score":-0.006759711774066091}],"sentiment":"neutral","sentiment_score":-0.14911611317930853,"num_words":17,"start":213.965,"end":256.32},{"sentences":[{"text":"300.","start":259.235,"end":260.055,"sentiment":"neutral","sentiment_score":0.0014479374513030052},{"text":"It's I've never heard about this.","start":285.405,"end":287.665,"sentiment":"neutral","sentiment_score":-0.1486532725393772},{"text":"It's not my problem.","start":288.20502,"end":289.405,"sentiment":"neutral","sentiment_score":-0.08400557469576597},{"text":"I'm I'm just renting here, and you're putting now in in the middle.","start":289.405,"end":293.405,"sentiment":"neutral","sentiment_score":-0.09960398880335},{"text":"I will contact the building manager, and I will get back to 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you.","start":310.24,"end":311.06,"sentiment":"neutral","sentiment_score":0.024071574211120605},{"text":"But I will contact you if I need your service.","start":311.44,"end":314.57288,"sentiment":"neutral","sentiment_score":0.19145884737372398},{"text":"Thank you very much.","start":314.57288,"end":315.64288,"sentiment":"positive","sentiment_score":0.8131143450737}],"sentiment":"neutral","sentiment_score":0.32594931265339255,"num_words":16,"start":310.24,"end":315.64288}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi, Nerine. My name is Raffy. I'm calling you about property number 420\n\nChannel 0: Mhmm.\n\nChannel 1: Slash 38 Kitchener Parade. Kitchener\n\nChannel 0: Mhmm.\n\nChannel 1: as in Kitchen and then\n\nChannel 0: Mhmm.\n\nChannel 1: E R. Kitchener Parade.\n\nChannel 0: May I know the number phone number, please, registered under the account?\n\nChannel 1: I don't have an account with you. I'm calling you for the first\n\nChannel 0: Okay.\n\nChannel 1: time. I'm just giving you\n\nChannel 0: Okay.\n\nChannel 1: the address so you make sure that you you provide this property with Internet or not.\n\nChannel 0: Okay. Sure. Can you repeat the address, please? Yeah.\n\nChannel 1: Yep. 420\n\nChannel 0: Mhmm.\n\nChannel 1: Slash 38\n\nChannel 0: Slash thirty eight.\n\nChannel 1: Kitchener Parade Kitchener Parade As In Kitchen And Then E R, Kitchener Parade,\n\nChannel 0: Mhmm.\n\nChannel 1: P\n\nChannel 0: Mhmm.\n\nChannel 1: A R A D\n\nChannel 0: Yeah.\n\nChannel 1: E, in Dankstown,\n\nChannel 0: Is it NSW220 0?\n\nChannel 1: 2200. Musbod. That's\n\nChannel 0: Yeah. Yeah. Let me just repeat\n\nChannel 1: correct.\n\nChannel 0: the full address. It's Unit 420\n\nChannel 1: Yes.\n\nChannel 0: Slash 38 Kitchener Parade, Bankstown, NSW\n\nChannel 1: Correct.\n\nChannel 0: 2200. Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Go ahead.\n\nChannel 0: Okay. Hello?\n\nChannel 1: Yes. Hello?\n\nChannel 0: Yes. Thank you for waiting. So after checking the address is available, we\n\nChannel 1: Yep.\n\nChannel 0: we're we're still servicing the address. But upon checking it, there's a new dwelling fee, the NDF charge for the address.\n\nChannel 1: What is this?\n\nChannel 0: So the address has an like, a new connection fee of $300, which should be paid by the land lot owner or landlord. So just to explain, the new development charge is a one time fee applied to certain new property developments. It helps\n\nChannel 1: I don't\n\nChannel 0: cover\n\nChannel 1: know.\n\nChannel 0: the cost mhmm. It\n\nChannel 1: I\n\nChannel 0: helps\n\nChannel 1: don't\n\nChannel 0: cover\n\nChannel 1: know about\n\nChannel 0: the\n\nChannel 1: this. I don't know.\n\nChannel 0: okay. I see. But are you the owner of the property?\n\nChannel 1: I'm\n\nChannel 0: Or\n\nChannel 1: not owner. I'm renting.\n\nChannel 0: Renting. Okay. I see. So the cost cover the connect connection fee to the new premises to the Internet network. So if you are renting, you'll just need to inform your landlord so they're aware of this charge.\n\nAnd if you're the owner if you're the property owner, then you would be the one responsible for paying it. So in your case, it's the property manager who is responsible to settle this. You would\n\nChannel 1: How much is\n\nChannel 0: you\n\nChannel 1: it?\n\nChannel 0: would it's $300.\n\nChannel 1: 300.\n\nChannel 0: But yeah. But once we activated the service, it's the Supa network who will contact you directly regarding this. So you would still be able to connect to the Internet even if the NFC charge hasn't been paid yet, But please note that your account may be suspended if the payment isn't made by the due date.\n\nChannel 1: It's I've never\n\nChannel 0: Yeah.\n\nChannel 1: heard about this.\n\nChannel 0: Yeah.\n\nChannel 1: It's not\n\nChannel 0: And\n\nChannel 1: my problem. I'm I'm just renting\n\nChannel 0: mhmm.\n\nChannel 1: here, and you're putting now in in the middle. I will contact the building manager, and I will get back to you. Thank you.\n\nChannel 0: Yeah. Okay. And if ever you decide to sign up through Airtel, I can also provide you our website because at our website, you'll see the plan\n\nChannel 1: No. No. I didn't\n\nChannel 0: speed\n\nChannel 1: need\n\nChannel 0: that\n\nChannel 1: website.\n\nChannel 0: we have available.\n\nChannel 1: No. Thank you. But I\n\nChannel 0: Okay.\n\nChannel 1: will contact\n\nChannel 0: Sure.\n\nChannel 1: you if I need your service. Thank you very much.\n\nChannel 0: Okay. You're welcome.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"positive","sentiment_score":0.3794286251068115},{"text":"Good afternoon.","start":2.24,"end":3.12,"sentiment":"positive","sentiment_score":0.6128754019737244},{"text":"This is Maureen from Erto tech support.","start":3.12,"end":5.62,"sentiment":"positive","sentiment_score":0.5321354057107653},{"text":"How can I assist you today?","start":5.92,"end":7.3799996,"sentiment":"positive","sentiment_score":0.539912760257721}],"sentiment":"positive","sentiment_score":0.5356002394109964,"channel":0,"num_words":16,"start":1.68,"end":7.3799996},{"sentences":[{"text":"Hi, Nerine.","start":8.48,"end":9.139999,"sentiment":"neutral","sentiment_score":0.10428746417164803},{"text":"My name is Raffy.","start":9.2,"end":10.08,"sentiment":"neutral","sentiment_score":0.10112509690225124},{"text":"I'm calling you about property number 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Kitchener servicing. They discuss a new connection fee of $300 and a potential suspension of the service if the land lot owner or landlord is not paid. Raffy explains that the new development charge is a one-time fee and the property manager is responsible for paying it. They also discuss the possibility of signing up through Airtel and the representative offers to provide the customer with their website."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Erto tech support. How can I assist you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.529339611530304},{"text":"Hi, Nerine. My name is Raffy. I'm calling you about property number 420 Mhmm. Slash 38 Kitchener Parade. Kitchener Mhmm. as in Kitchen and then Mhmm. E R. Kitchener Parade. May I know the number phone number, please, registered under the account? I don't have an account with you. I'm calling you for the first Okay. time. I'm just giving you Okay. the address so you make sure that you you provide this property with Internet or not. Okay. Sure. Can you repeat the address, please? Yeah. Yep. 420 Mhmm. Slash 38 Slash thirty eight. Kitchener Parade Kitchener Parade As In Kitchen And Then E R, Kitchener Parade, Mhmm. P Mhmm. A R A D Yeah. E, in Dankstown, Is it NSW220 0? 2200. Musbod. That's Yeah. Yeah. Let me just repeat correct. the full address. It's Unit 420 Yes. Slash 38 Kitchener Parade, Bankstown, NSW Correct. 2200. Okay. Is it okay if I put you on hold? Let me just check the address. Go ahead. Okay. Hello? Yes. Hello? Yes. Thank you for waiting. So after checking the address is available, we Yep. we're we're still servicing the address. But upon checking it, there's a new dwelling fee, the NDF charge for the address. What is this? So the address has an like, a new connection fee of $300, which should be paid by the land lot owner or landlord. So just to explain, the new development charge is a one time fee applied to certain new property developments. It helps I don't cover know. the cost mhmm. It I helps don't cover know about the this. I don't know. okay. I see. But are you the owner of the property? I'm Or not owner. I'm Renting. renting. Okay. I see. So the cost cover the connect connection fee to the new premises to the Internet network. So if you are renting, you'll just need to inform your landlord so they're aware of this charge. And if you're the owner if you're the property owner, then you would be the one responsible for paying it. So in your case, it's the property manager who is responsible to settle this. You would How much is you it? would it's $300. 300. But yeah. But once we activated the service, it's the Supa network who will contact you directly regarding this. So you would still be able to connect to the Internet even if the NFC charge hasn't been paid yet, But please note that your account may be suspended if the payment isn't made by the due date. It's I've never Yeah. heard about this. Yeah. It's not And my problem. I'm I'm just renting mhmm. here, and you're putting now in in the middle. I will contact the building manager, and I will get back to you. Thank you. Yeah. Okay. And if ever you decide to sign up through Airtel, I can also provide you our website because at our website, you'll see the plan No.","start_word":16,"end_word":513,"sentiment":"neutral","sentiment_score":-0.04486673748322639},{"text":"No.","start_word":514,"end_word":514,"sentiment":"negative","sentiment_score":-0.370968759059906},{"text":"I didn't speed need that website. we have available. No. Thank you. But I Okay. will contact Sure. you if I need your service.","start_word":515,"end_word":538,"sentiment":"neutral","sentiment_score":-0.002662869170308113},{"text":"Thank you very much. Okay. You're welcome.","start_word":539,"end_word":545,"sentiment":"positive","sentiment_score":0.6956549882888794}],"average":{"sentiment":"neutral","sentiment_score":-0.0161796270401133}}}}