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Edgar, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Edgar, it's a cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint In Melbourne, sir. Yes, sir. Sir, I don't remember your papa, sir. You know? Mhmm. Baljit Singh? Melbourne, sir. Melbourne. Last conversation Yeah. After, sir, I think five years, I think, they're they're turning six. Cloud solution, IT, managed services for cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI. We also have this new services, sir. It's called AI SOC. It's artificial intelligence, sir, for cybersecurity, the same thing, but it's run by AI. I believe, sir, that would be in Rocklea Rocklea Drive, but it's more on virtual young young company. Yeah. Very virtual. My physical office, sir. Sir, sir, we have office in in Melbourne. Hopefully, Sir, I've been with the company for for more than four, since the company started. Mhmm. Technical support Melbourne. Yes, sir. Actually, sir, reason we're we're only hoping that maybe you have been available schedule next month, maybe first, like, first or second week of August just for short introductory meeting. Well, like, virtual introductory meeting then. Uh-huh. Eleven. Twelve, seven. Sir, twelve. Oh, yeah. Twelve, sir. Ten. Yeah. Okay. Ten. Oh, wait. 10:10AM. Oh, yeah. 10. Sir, end user school. School 1800. Yes, sir. And so your email address is email address dot deck dot e d u dot a u. Okay. Got it, sir. Okay. Thank you, sir. Last time I think four four to five months and notes conversation. 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Good morning. Yep. Edgar, it's Ronald from Cloud Solution IT. How are you doing today?\n\nYeah. Edgar, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Edgar, it's a cloud solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint In Melbourne, sir. Yes, sir. Sir, I don't remember your papa, sir. You know? Mhmm.\n\nBaljit Singh? Melbourne, sir. Melbourne. Last conversation Yeah. After, sir, I think five years, I think, they're they're turning six.\n\nCloud solution, IT, managed services for cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI. We also have this new services, sir. It's called AI SOC. It's artificial intelligence, sir, for cybersecurity, the same thing, but it's run by AI. I believe, sir, that would be in Rocklea Rocklea Drive, but it's more on virtual young young company.\n\nYeah. Very virtual. My physical office, sir. Sir, sir, we have office in in Melbourne. Hopefully, Sir, I've been with the company for for more than four, since the company started.\n\nMhmm. Technical support Melbourne. Yes, sir. Actually, sir, reason we're we're only hoping that maybe you have been available schedule next month, maybe first, like, first or second week of August just for short introductory meeting. Well, like, virtual introductory meeting then.\n\nUh-huh. Eleven. Twelve, seven. Sir, twelve. Oh, yeah.\n\nTwelve, sir. Ten. Yeah. Okay. Ten.\n\nOh, wait. 10:10AM. Oh, yeah. 10. Sir, end user school.\n\nSchool 1800. Yes, sir. And so your email address is email address dot deck dot e d u dot a u. Okay. Got it, sir.\n\nOkay. Thank you, sir. 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Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.20897012948989868},{"text":"Good morning.","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.47002817690372467},{"text":"Yep.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.33072763681411743},{"text":"Edgar, it's Ronald from Cloud Solution IT.","start":8.96,"end":12.82,"sentiment":"neutral","sentiment_score":0.3139693375144686},{"text":"How are you doing today?","start":13.594999,"end":14.815,"sentiment":"positive","sentiment_score":0.3387390673160553}],"sentiment":"positive","sentiment_score":0.3357021762058139,"num_words":16,"start":4.88,"end":14.815},{"sentences":[{"text":"Yeah.","start":18.474998,"end":18.974998,"sentiment":"neutral","sentiment_score":0.08809681236743927},{"text":"Edgar, I hope you still remember the company because the last time that we touch base with you, it was October of last 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Cloud solution IT. What can I do for you? Which location are you located at? Millburn. What's the name of you what's the name of your boss? Five years. Okay. Okay. Let me have a look. First week is already full. Let's have a look at the second week of August. Booking closes. Tuesday, the eleventh. Tuesday, eleven. Tuesday or Wednesday. Those two days, 10:00. Ten to eleven for those two days. Ten or eleven. Yep. Send me an invite, and then we'll go from there. 1800. 1800. Etyety@mlmc.vick.ed. E. Oh, it's a similar. Seventeen. Alright. Okay. I'll assist you soon. Okay. 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Good morning.\n\nChannel 1: Morning.\n\nChannel 0: Yep. Edgar, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Cloud solution IT. What can I do for you?\n\nChannel 0: Yeah. Edgar, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Edgar, it's a cloud solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint\n\nChannel 1: Which location are you located at?\n\nChannel 0: In Melbourne, sir.\n\nChannel 1: Millburn.\n\nChannel 0: Yes, sir. Sir,\n\nChannel 1: What's\n\nChannel 0: I\n\nChannel 1: the\n\nChannel 0: don't\n\nChannel 1: name\n\nChannel 0: remember\n\nChannel 1: of you\n\nChannel 0: your papa, sir. You know?\n\nChannel 1: what's the name of your boss?\n\nChannel 0: Mhmm. Baljit Singh? Melbourne, sir. Melbourne. Last conversation Yeah.\n\nAfter, sir, I think five years, I think,\n\nChannel 1: Five\n\nChannel 0: they're\n\nChannel 1: years.\n\nChannel 0: they're turning six. Cloud solution, IT, managed services for cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI. We also have this new services, sir. It's called AI SOC. It's artificial intelligence, sir, for cybersecurity, the same thing, but it's run by AI.\n\nI believe, sir, that would be in Rocklea Rocklea Drive, but it's more on virtual young young company. Yeah. Very virtual. My physical office, sir. 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Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.20897012948989868},{"text":"Good morning.","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.47002817690372467}],"sentiment":"positive","sentiment_score":0.38300882776578266,"channel":0,"num_words":3,"start":4.88,"end":5.8599997},{"sentences":[{"text":"Morning.","start":6.56,"end":7.06,"sentiment":"positive","sentiment_score":0.33553236722946167}],"sentiment":"positive","sentiment_score":0.33553236722946167,"channel":1,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"Yep.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.33072763681411743},{"text":"Edgar, it's Ronald from Cloud Solution IT.","start":8.96,"end":12.82,"sentiment":"neutral","sentiment_score":0.3139693375144686},{"text":"How are you doing 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address","start":310.375,"end":317.355,"sentiment":"neutral","sentiment_score":0.044417337980121374}],"sentiment":"neutral","sentiment_score":0.051657392558726395,"channel":0,"num_words":11,"start":305.815,"end":317.355},{"sentences":[{"text":"Etyety@mlmc.vick.ed.","start":317.03998,"end":327.575,"sentiment":"neutral","sentiment_score":0.02774675190448761}],"sentiment":"neutral","sentiment_score":0.02774675190448761,"channel":1,"num_words":1,"start":317.03998,"end":327.575},{"sentences":[{"text":"dot deck dot e d u dot a u.","start":324.96,"end":327.38,"sentiment":"neutral","sentiment_score":0.021242957355247602},{"text":"Okay.","start":327.92,"end":328.4,"sentiment":"neutral","sentiment_score":0.12387001514434814},{"text":"Got it, sir.","start":328.4,"end":329.28,"sentiment":"neutral","sentiment_score":0.2009006788333257},{"text":"Okay.","start":329.28,"end":329.78,"sentiment":"positive","sentiment_score":0.3409399688243866},{"text":"Thank 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soon.","start":462.54,"end":463.34003,"sentiment":"neutral","sentiment_score":0.25735148042440414}],"sentiment":"neutral","sentiment_score":0.16394285961157745,"channel":1,"num_words":9,"start":342.80002,"end":463.34003},{"sentences":[{"text":"Okay.","start":463.34003,"end":463.66,"sentiment":"neutral","sentiment_score":0.15099158883094788},{"text":"Bye.","start":463.66,"end":464.16,"sentiment":"neutral","sentiment_score":0.0853782445192337}],"sentiment":"neutral","sentiment_score":0.11818491667509079,"channel":1,"num_words":2,"start":463.34003,"end":464.16},{"sentences":[{"text":"Thank you.","start":464.33087,"end":465.07086,"sentiment":"positive","sentiment_score":0.3735484555363655}],"sentiment":"positive","sentiment_score":0.3735484555363655,"channel":0,"num_words":2,"start":464.33087,"end":465.07086}]},"summary":{"result":"success","short":"The customer, Ronald, is calling a company called Cloud Solution IT to introduce their managed services for cybersecurity and backup and recovery services. He asks the agent, Edgar, about his location and boss's name. They schedule an introductory meeting for the second week of August and discuss booking and emailing. They also discuss a school and the agent notes a conversation with the customer."},"intents":{"segments":[{"text":"What can I do for you? Yeah.","start_word":20,"end_word":26,"intents":[{"intent":"Address customer concerns","confidence_score":0.0011661462}]},{"text":"Actually, sir, reason we're we're only hoping that maybe you have been available schedule next month, maybe first, like, first or second week of August just for short introductory meeting.","start_word":265,"end_word":294,"intents":[{"intent":"Schedule meeting","confidence_score":0.7660961}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20897012948989868},{"text":"Good morning. Morning.","start_word":1,"end_word":3,"sentiment":"positive","sentiment_score":0.40925970673561096},{"text":"Yep. Edgar, it's Ronald from Cloud Solution IT.","start_word":4,"end_word":11,"sentiment":"neutral","sentiment_score":0.31568989157676697},{"text":"How are you doing today?","start_word":12,"end_word":16,"sentiment":"positive","sentiment_score":0.3338193893432617},{"text":"Cloud solution IT. What can I do for you? Yeah. Edgar, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, Edgar, it's a cloud solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint Which location are you located at? In Melbourne, sir. Millburn. Yes, sir. Sir, What's I the don't name remember of you your papa, sir. You know? what's the name of your boss? Mhmm. Baljit Singh? Melbourne, sir. Melbourne. Last conversation Yeah. After, sir, I think five years, I think, Five they're years. they're turning six. Cloud solution, IT, managed services for cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI. We also have this new services, sir. It's called AI SOC. It's artificial intelligence, sir, for cybersecurity, the same thing, but it's run by AI. I believe, sir, that would be in Rocklea Rocklea Drive, but it's more on virtual young young company. Yeah. Very virtual. My physical office, sir. Sir, sir, we have office in in Melbourne. Hopefully, Sir, I've been with the company for for more than four, since the company started. Okay. Mhmm. Technical support Melbourne. Yes, Okay. sir. Actually, sir, reason we're we're only hoping that maybe you have been available schedule next month, maybe first, like, first or second week of August just for short introductory meeting. Well, like, virtual introductory meeting then. Let me have a look. First week is already full. Let's have a look Uh-huh. at the second week of August. Booking closes. Tuesday, the eleventh. Tuesday, eleven. Eleven. Twelve, seven. Tuesday Sir, or twelve. Wednesday. Oh, yeah. Twelve, Those sir. two days, 10:00. Ten. Ten to eleven for Yeah. those two Okay. days. Ten. Ten Oh, or wait. eleven. 10:10AM. Oh, yeah. Yep. Send 10. me an invite, and then we'll go from there. Sir, end user school. School 1800. 1800. 1800. Yes, sir. And so your email address is email address Etyety@mlmc.vick.ed. dot deck dot e d u dot a u. Okay. Got it, sir.","start_word":17,"end_word":407,"sentiment":"neutral","sentiment_score":0.04736289021837742},{"text":"Okay. Thank you, E. sir.","start_word":408,"end_word":412,"sentiment":"positive","sentiment_score":0.4291100203990936},{"text":"Last time I think four four to five months and Oh, notes it's conversation. a similar. Seventeen. Alright. Okay. I'll assist you soon. Okay. Bye.","start_word":413,"end_word":437,"sentiment":"neutral","sentiment_score":0.0954585298895836},{"text":"Thank you.","start_word":438,"end_word":439,"sentiment":"positive","sentiment_score":0.7711000442504883}],"average":{"sentiment":"neutral","sentiment_score":0.0691907368863083}}}}