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The representative assures Kalinda that they will provide tracking details soon and thanks her for her help before ending the call."},"intents":{"segments":[{"text":"The product has been dispatched. And once I get the tracking details, I will share it to you on the email. So even you can track it, like, where your parcel has been arrived. Yeah.","start_word":53,"end_word":87,"intents":[{"intent":"Track parcel dispatch","confidence_score":0.00037822186}]}]},"sentiments":{"segments":[{"text":"Hello? Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.10615302622318268},{"text":"Good good morning, Ross.","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.4113691449165344},{"text":"This is Kulvinder from Johnson.","start_word":6,"end_word":10,"sentiment":"neutral","sentiment_score":0.2626456320285797},{"text":"Good morning, Kalinda. How are you, ma'am? I'm I'm very good. Very good.","start_word":11,"end_word":23,"sentiment":"positive","sentiment_score":0.5372766852378845},{"text":"Just making sure you have dispatched the parts. Yes. We have Yeah. already placed your order. And No. No. yeah. Mhmm. It's with the courier now or not? No. The product has been dispatched. And once I get the tracking details, I will share it to you on the email. So even you can track it, like, where your parcel has been arrived. Yeah. Okay. Okay. All good. Yeah. Hopefully, Okay. I'll get it by end of the day or tomorrow morning. Yeah. Yeah. No worries. Maybe end of the day or tomorrow morning, definitely, we'll get it. Okay.","start_word":24,"end_word":122,"sentiment":"neutral","sentiment_score":0.09801246225833891},{"text":"Thank you so much Okay. for your help.","start_word":123,"end_word":130,"sentiment":"positive","sentiment_score":0.4453178346157074},{"text":"Oh, no worries, man.","start_word":131,"end_word":134,"sentiment":"neutral","sentiment_score":0.23412276804447177},{"text":"All good. Thank you. Thank you.","start_word":135,"end_word":140,"sentiment":"positive","sentiment_score":0.4232942163944245},{"text":"Bye.","start_word":141,"end_word":141,"sentiment":"neutral","sentiment_score":0.21548986434936523}],"average":{"sentiment":"neutral","sentiment_score":0.20333507082877905}}}}