{"metadata":{"transaction_key":"deprecated","request_id":"019ed32a-6bb4-7653-ba01-0d9475b8c2d6","sha256":"f52129ea5333c74a38df7d5a0bdd8050f0d6042c023aa6d409dedc0c87eaf880","created":"2026-06-17T01:20:35.260Z","duration":44.63994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":100,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":103,"output_tokens":103},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":103,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to MSF Sugar. 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In order to direct your call, please select from the following options. Press 1 for Cane Transport and Traffic Office. Press 2 for Cane Services. Press 3 for accounts payable.\n\nPress 4 for procurement. Press 5 for recruitment. Press 6 for information technology. Press 7 Please direct all IT inquiries to msf@msfsugar.com.au. 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In order to direct your call, please select from the following options. Press 1 for Cane Transport and Traffic Office. Press 2 for Cane Services. Press 3 for accounts payable.\n\nPress 4 for procurement. Press 5 for recruitment. Press 6 for information technology. Press 7 Please direct all IT inquiries to msf@msfsugar.com.au. Welcome to MSF Sugar.\n\nIn order to direct your call, please select from the following options.","paragraphs":[{"sentences":[{"text":"Welcome to MSF Sugar.","start":0.24,"end":1.76,"sentiment":"positive","sentiment_score":0.40101874619722366},{"text":"In order to direct your call, please select from the following options.","start":1.76,"end":5.14,"sentiment":"neutral","sentiment_score":0.09467853667835395},{"text":"Press 1 for Cane Transport and Traffic Office.","start":5.52,"end":8.18,"sentiment":"neutral","sentiment_score":0.01010155095718801},{"text":"Press 2 for Cane Services.","start":8.32,"end":9.86,"sentiment":"neutral","sentiment_score":0.019049234315752984},{"text":"Press 3 for accounts payable.","start":10.4,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.006298568099737167}],"sentiment":"neutral","sentiment_score":0.08484656363725662,"channel":1,"num_words":34,"start":0.24,"end":12.0199995},{"sentences":[{"text":"Press 4 for procurement.","start":12.575,"end":13.955,"sentiment":"neutral","sentiment_score":-0.004891980439424515},{"text":"Press 5 for recruitment.","start":14.495,"end":15.875,"sentiment":"neutral","sentiment_score":-0.00040748436003923373},{"text":"Press 6 for information technology.","start":16.175,"end":18.195,"sentiment":"neutral","sentiment_score":0.010259188339114189},{"text":"Press 7 Please direct all IT inquiries to msf@msfsugar.com.au.","start":18.814999,"end":27.634998,"sentiment":"neutral","sentiment_score":-0.0035159529911147226},{"text":"Welcome to MSF Sugar.","start":39.134876,"end":40.754875,"sentiment":"neutral","sentiment_score":0.2501700296998024}],"sentiment":"neutral","sentiment_score":0.038428254783726655,"channel":1,"num_words":26,"start":12.575,"end":40.754875},{"sentences":[{"text":"In order to direct your call, please select from the following options.","start":40.814877,"end":44.114876,"sentiment":"neutral","sentiment_score":0.07015126664191484}],"sentiment":"neutral","sentiment_score":0.07015126664191484,"channel":1,"num_words":12,"start":40.814877,"end":44.114876}]},"summary":{"result":"success","short":"The representative from MSF Sugar provides callers with options to direct their inquiries, including pressing a number for specific departments. 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