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This is Airtel of accounts. How may I help you today? Hi. Good afternoon.\n\nYeah. Mhmm. Oh, I'm so sorry to hear about this. So, basically, you're pertaining your Indian phone number that you would like to use in Australia. Correct?\n\nIt it's on the Indian number? Mhmm. Oh, okay. I got it. Because this is Airtel AU.\n\nWhat we do is to provide Internet services and a mobile plan services across Australia, and we only provide support to all Australians' numbers. So if your subscription is tied up to your Indian phone number, you still need to contact your local network, which is Airtel India. It just so happened we're using the same name Airtel, but we're operating separately. We're not a fleet tenant. Yeah.\n\nMhmm. I understand. That would be fine. Appreciate your time anyway. Alright.\n\nThank you. Cheers. 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Good evening. Hi there. Yeah. So I'm having a slight issue with my ITIL number. So I recently moved from India to Australia, and I've got a number still active in it. The an Indian number is still active. And on that, I've got a Apple TV subscription active. No. So so, essentially, I've got a Apple TV subscription linked to the Indian number, and I'd like to cancel that Apple TV subscription. I see. Okay. Okay. My bad then. I I just searched up at our customer service, and this is the first number that up, sir. Alright. Thank you so much. 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Good evening. Hi there. Yeah. So I'm having a slight issue with my ITIL number.\n\nSo I recently moved from India to Australia, and I've got a number still active in it. The an Indian number is still active. And on that, I've got a Apple TV subscription active. No. So so, essentially, I've got a Apple TV subscription linked to the Indian number, and I'd like to cancel that Apple TV subscription.\n\nI see. Okay. Okay. My bad then. I I just searched up at our customer service, and this is the first number that up, sir.\n\nAlright. Thank you so much. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":0.1462935507297516},{"text":"Good evening.","start":5.68,"end":6.42,"sentiment":"neutral","sentiment_score":0.2654111757874489},{"text":"Hi there.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.057010162621736526},{"text":"Yeah.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.010517213493585588},{"text":"So I'm having a slight issue with my ITIL number.","start":10.639999,"end":13.94,"sentiment":"neutral","sentiment_score":-0.20400637462735177}],"sentiment":"neutral","sentiment_score":-0.0787152957636863,"num_words":16,"start":5.3599997,"end":13.94},{"sentences":[{"text":"So I recently moved from India to Australia, and I've got a number still active in it.","start":14.4,"end":20.905,"sentiment":"neutral","sentiment_score":-0.11029614946421455},{"text":"The an Indian number is still active.","start":21.045,"end":22.825,"sentiment":"neutral","sentiment_score":-0.07840849512389728},{"text":"And on that, I've got a Apple TV subscription active.","start":22.965,"end":27.065,"sentiment":"neutral","sentiment_score":-0.08147728145122528},{"text":"No.","start":40.34,"end":40.5,"sentiment":"neutral","sentiment_score":-0.12852945923805237},{"text":"So so, essentially, I've got a Apple TV subscription linked to the Indian number, and I'd like to cancel that Apple TV subscription.","start":40.5,"end":50.235,"sentiment":"neutral","sentiment_score":-0.23197162540062613}],"sentiment":"neutral","sentiment_score":-0.15004385628833852,"num_words":58,"start":14.4,"end":50.235},{"sentences":[{"text":"I see.","start":80.775,"end":81.515,"sentiment":"neutral","sentiment_score":-0.04405956529080868},{"text":"Okay.","start":82.615,"end":82.935,"sentiment":"neutral","sentiment_score":-0.0006819497793912888},{"text":"Okay.","start":82.935,"end":83.174995,"sentiment":"neutral","sentiment_score":-0.002203265205025673},{"text":"My bad then.","start":83.174995,"end":83.815,"sentiment":"neutral","sentiment_score":-0.07386937302847703},{"text":"I I just searched up at our customer service, and this is the first number that up, sir.","start":83.815,"end":92.79,"sentiment":"neutral","sentiment_score":-0.05555707816448477}],"sentiment":"neutral","sentiment_score":-0.05250559486448765,"num_words":25,"start":80.775,"end":92.79},{"sentences":[{"text":"Alright.","start":92.79,"end":93.11,"sentiment":"neutral","sentiment_score":0.23129978775978088},{"text":"Thank you so much.","start":93.11,"end":94.17,"sentiment":"positive","sentiment_score":0.4598459005355835},{"text":"Cheers.","start":96.47,"end":96.97,"sentiment":"neutral","sentiment_score":0.17261970043182373}],"sentiment":"positive","sentiment_score":0.37388384838898975,"num_words":6,"start":92.79,"end":96.97}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Airtel of accounts. How may I help you today?\n\nChannel 1: Hi. Good\n\nChannel 0: Hi.\n\nChannel 1: evening.\n\nChannel 0: Good afternoon. Yeah.\n\nChannel 1: Hi there. Yeah. So I'm having a slight issue with my ITIL number. So I recently moved from India to\n\nChannel 0: Mhmm.\n\nChannel 1: Australia, and I've got a number still active in it. The an Indian number is still active. And on that, I've got a Apple TV subscription active.\n\nChannel 0: Oh, I'm so sorry to hear about this. So, basically, you're pertaining your Indian phone number that you would like to use in Australia. Correct?\n\nChannel 1: No.\n\nChannel 0: It\n\nChannel 1: So\n\nChannel 0: it's on the Indian number? Mhmm.\n\nChannel 1: so, essentially, I've got a Apple TV subscription linked to the Indian number, and I'd like to cancel that Apple TV subscription.\n\nChannel 0: Oh, okay. I got it. Because this is Airtel AU. What we do is to provide Internet services and a mobile plan services across Australia, and we only provide support to all Australians' numbers. So if your subscription is tied up to your Indian phone number, you still need to contact your local network, which is Airtel India.\n\nIt just so happened we're using the same name Airtel, but we're operating separately. We're not a fleet tenant.\n\nChannel 1: I see.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Okay. My\n\nChannel 0: Mhmm.\n\nChannel 1: bad then. I I just searched up at our customer service, and this is the first number that up,\n\nChannel 0: I understand. That would be fine. Appreciate your time anyway.\n\nChannel 1: sir. Alright. Thank you so much.\n\nChannel 0: Alright. Thank you. Cheers. Bye.\n\nChannel 1: Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.10144178569316864},{"text":"This is Airtel of accounts.","start":1.12,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.1270676538348198},{"text":"How may I help you 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afternoon.","start":6.08,"end":6.74,"sentiment":"positive","sentiment_score":0.356611430644989},{"text":"Yeah.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.11585216969251633}],"sentiment":"neutral","sentiment_score":0.27635834366083145,"channel":0,"num_words":3,"start":6.08,"end":8.34},{"sentences":[{"text":"Hi there.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.057010162621736526},{"text":"Yeah.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.010517213493585588},{"text":"So I'm having a slight issue with my ITIL number.","start":10.639999,"end":13.94,"sentiment":"neutral","sentiment_score":-0.20400637462735177},{"text":"So I recently moved from India to","start":14.4,"end":16.505001,"sentiment":"neutral","sentiment_score":-0.12494497746229172}],"sentiment":"neutral","sentiment_score":-0.1405587738379836,"channel":1,"num_words":20,"start":9.2,"end":16.505001},{"sentences":[{"text":"Mhmm.","start":17.355,"end":17.855,"sentiment":"neutral","sentiment_score":-0.07124441862106323}],"sentiment":"neutral","sentiment_score":-0.07124441862106323,"channel":0,"num_words":1,"start":17.355,"end":17.855},{"sentences":[{"text":"Australia, and I've got a number still active in it.","start":18.005001,"end":20.905,"sentiment":"neutral","sentiment_score":-0.10004196986556053},{"text":"The an Indian number is still active.","start":21.045,"end":22.825,"sentiment":"neutral","sentiment_score":-0.07840849512389728},{"text":"And on that, I've got a Apple TV subscription active.","start":22.965,"end":27.065,"sentiment":"neutral","sentiment_score":-0.08147728145122528}],"sentiment":"neutral","sentiment_score":-0.08755748070500514,"channel":1,"num_words":27,"start":18.005001,"end":27.065},{"sentences":[{"text":"Oh, I'm so sorry to hear about this.","start":29.31,"end":31.15,"sentiment":"neutral","sentiment_score":-0.20225793775171041},{"text":"So, basically, you're pertaining your Indian phone number that you would like to use in Australia.","start":31.15,"end":37.73,"sentiment":"neutral","sentiment_score":-0.08839502604678273},{"text":"Correct?","start":38.19,"end":38.69,"sentiment":"neutral","sentiment_score":-0.07991226762533188}],"sentiment":"neutral","sentiment_score":-0.12449184745550156,"channel":0,"num_words":25,"start":29.31,"end":38.69},{"sentences":[{"text":"No.","start":40.34,"end":40.5,"sentiment":"neutral","sentiment_score":-0.12852945923805237}],"sentiment":"neutral","sentiment_score":-0.12852945923805237,"channel":1,"num_words":1,"start":40.34,"end":40.5},{"sentences":[{"text":"It","start":40.43,"end":40.510002,"sentiment":"neutral","sentiment_score":-0.07179852575063705}],"sentiment":"neutral","sentiment_score":-0.07179852575063705,"channel":0,"num_words":1,"start":40.43,"end":40.510002},{"sentences":[{"text":"So","start":40.5,"end":41.0,"sentiment":"neutral","sentiment_score":-0.07476380467414856}],"sentiment":"neutral","sentiment_score":-0.07476380467414856,"channel":1,"num_words":1,"start":40.5,"end":41.0},{"sentences":[{"text":"it's on the Indian number?","start":40.59,"end":41.985,"sentiment":"neutral","sentiment_score":-0.08574774414300919},{"text":"Mhmm.","start":41.985,"end":42.485,"sentiment":"neutral","sentiment_score":-0.1059187799692154}],"sentiment":"neutral","sentiment_score":-0.08910958344737689,"channel":0,"num_words":6,"start":40.59,"end":42.485},{"sentences":[{"text":"so, essentially, I've got a Apple TV subscription linked to the Indian number, and I'd like to cancel that Apple TV subscription.","start":43.655,"end":50.235,"sentiment":"neutral","sentiment_score":-0.23911743543364786}],"sentiment":"neutral","sentiment_score":-0.23911743543364786,"channel":1,"num_words":22,"start":43.655,"end":50.235},{"sentences":[{"text":"Oh, okay.","start":51.025,"end":51.825,"sentiment":"neutral","sentiment_score":-0.06710950657725334},{"text":"I got it.","start":51.825,"end":52.305,"sentiment":"neutral","sentiment_score":-0.05179028585553169},{"text":"Because this is Airtel AU.","start":52.305,"end":54.885002,"sentiment":"neutral","sentiment_score":-0.026415394991636275},{"text":"What we do is to provide Internet services and a mobile plan services across Australia, and we only provide support to all Australians' numbers.","start":54.945,"end":64.74,"sentiment":"neutral","sentiment_score":-0.014089992502704263},{"text":"So if your subscription is tied up to your Indian phone number, you still need to contact your local network, which is Airtel India.","start":64.74,"end":72.759995,"sentiment":"neutral","sentiment_score":-0.08004858523296814}],"sentiment":"neutral","sentiment_score":-0.046224012264403806,"channel":0,"num_words":58,"start":51.025,"end":72.759995},{"sentences":[{"text":"It just so happened we're using the same name Airtel, but we're operating separately.","start":72.915,"end":79.095,"sentiment":"neutral","sentiment_score":-0.07152763221945081},{"text":"We're not a fleet tenant.","start":79.555,"end":81.175,"sentiment":"neutral","sentiment_score":-0.0999294713139534}],"sentiment":"neutral","sentiment_score":-0.07900180040221465,"channel":0,"num_words":19,"start":72.915,"end":81.175},{"sentences":[{"text":"I see.","start":80.775,"end":81.515,"sentiment":"neutral","sentiment_score":-0.04405956529080868}],"sentiment":"neutral","sentiment_score":-0.04405956529080868,"channel":1,"num_words":2,"start":80.775,"end":81.515},{"sentences":[{"text":"Yeah.","start":81.555,"end":82.055,"sentiment":"neutral","sentiment_score":-0.005576510913670063}],"sentiment":"neutral","sentiment_score":-0.005576510913670063,"channel":0,"num_words":1,"start":81.555,"end":82.055},{"sentences":[{"text":"Okay.","start":82.615,"end":82.935,"sentiment":"neutral","sentiment_score":-0.0006819497793912888},{"text":"Okay.","start":82.935,"end":83.174995,"sentiment":"neutral","sentiment_score":-0.002203265205025673},{"text":"My","start":83.174995,"end":83.415,"sentiment":"neutral","sentiment_score":-0.028564827516674995}],"sentiment":"neutral","sentiment_score":-0.010483347500363985,"channel":1,"num_words":3,"start":82.615,"end":83.415},{"sentences":[{"text":"Mhmm.","start":83.315,"end":83.815,"sentiment":"neutral","sentiment_score":-0.022816669195890427}],"sentiment":"neutral","sentiment_score":-0.022816669195890427,"channel":0,"num_words":1,"start":83.315,"end":83.815},{"sentences":[{"text":"bad then.","start":83.415,"end":83.815,"sentiment":"neutral","sentiment_score":-0.09652164578437805},{"text":"I I just searched up at our customer service, and this is the first number that up,","start":83.815,"end":88.01,"sentiment":"neutral","sentiment_score":-0.06539746351978358}],"sentiment":"neutral","sentiment_score":-0.06867369323184616,"channel":1,"num_words":19,"start":83.415,"end":88.01},{"sentences":[{"text":"I understand.","start":88.3,"end":89.12,"sentiment":"neutral","sentiment_score":-0.060738906264305115},{"text":"That would be fine.","start":89.26,"end":90.14,"sentiment":"neutral","sentiment_score":0.12301620095968246},{"text":"Appreciate your time anyway.","start":90.14,"end":91.76,"sentiment":"neutral","sentiment_score":0.243422020226717}],"sentiment":"neutral","sentiment_score":0.13442750722169877,"channel":0,"num_words":10,"start":88.3,"end":91.76},{"sentences":[{"text":"sir.","start":92.55,"end":92.79,"sentiment":"neutral","sentiment_score":0.11172947287559508},{"text":"Alright.","start":92.79,"end":93.11,"sentiment":"neutral","sentiment_score":0.23129978775978088},{"text":"Thank you so much.","start":93.11,"end":94.17,"sentiment":"positive","sentiment_score":0.4598459005355835}],"sentiment":"positive","sentiment_score":0.36373547712961835,"channel":1,"num_words":6,"start":92.55,"end":94.17},{"sentences":[{"text":"Alright.","start":93.82,"end":94.22,"sentiment":"neutral","sentiment_score":0.26153770089149475},{"text":"Thank you.","start":94.22,"end":94.700005,"sentiment":"positive","sentiment_score":0.36406974494457245},{"text":"Cheers.","start":94.700005,"end":95.100006,"sentiment":"positive","sentiment_score":0.344696581363678},{"text":"Bye.","start":95.100006,"end":95.600006,"sentiment":"neutral","sentiment_score":0.21913549304008484}],"sentiment":"neutral","sentiment_score":0.31070185303688047,"channel":0,"num_words":5,"start":93.82,"end":95.600006},{"sentences":[{"text":"Cheers.","start":96.47,"end":96.97,"sentiment":"neutral","sentiment_score":0.17261970043182373}],"sentiment":"neutral","sentiment_score":0.17261970043182373,"channel":1,"num_words":1,"start":96.47,"end":96.97}]},"summary":{"result":"success","short":"The customer contacts Airtel of accounts to cancel their Apple TV subscription in Australia. The agent informs the customer that they need to contact Airtel India to cancel the subscription. The customer thanks the agent and the call ends."},"intents":{"segments":[{"text":"so, essentially, I've got a Apple TV subscription linked to the Indian number, and I'd like to cancel that Apple TV subscription. Oh, okay.","start_word":101,"end_word":124,"intents":[{"intent":"Cancel subscription","confidence_score":0.10784494}]}]},"sentiments":{"segments":[{"text":"Hi. This is Airtel of accounts. How may I help you today? Hi. Good Hi. evening.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.16842955350875854},{"text":"Good afternoon.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.34806007146835327},{"text":"Yeah. Hi there. Yeah. So I'm having a slight issue with my ITIL number. So I recently moved from India to Mhmm. Australia, and I've got a number still active in it. The an Indian number is still active. And on that, I've got a Apple TV subscription active. Oh, I'm so sorry to hear about this. So, basically, you're pertaining your Indian phone number that you would like to use in Australia. Correct? No. It So it's on the Indian number? Mhmm. so, essentially, I've got a Apple TV subscription linked to the Indian number, and I'd like to cancel that Apple TV subscription. Oh, okay. I got it. Because this is Airtel AU. What we do is to provide Internet services and a mobile plan services across Australia, and we only provide support to all Australians' numbers. So if your subscription is tied up to your Indian phone number, you still need to contact your local network, which is Airtel India. It just so happened we're using the same name Airtel, but we're operating separately. We're not a fleet tenant. I see. Yeah. Okay. Okay. My Mhmm. bad then. I I just searched up at our customer service, and this is the first number that up, I understand. That would be fine. Appreciate your time anyway. sir. Alright.","start_word":18,"end_word":237,"sentiment":"neutral","sentiment_score":-0.07899321615695953},{"text":"Thank you so much.","start_word":238,"end_word":241,"sentiment":"positive","sentiment_score":0.45270711183547974},{"text":"Alright.","start_word":242,"end_word":242,"sentiment":"neutral","sentiment_score":0.26153770089149475},{"text":"Thank you. Cheers.","start_word":243,"end_word":245,"sentiment":"positive","sentiment_score":0.35180172324180603},{"text":"Bye. Cheers.","start_word":246,"end_word":247,"sentiment":"neutral","sentiment_score":0.22444765269756317}],"average":{"sentiment":"neutral","sentiment_score":-0.037398206594899217}}}}