{"metadata":{"transaction_key":"deprecated","request_id":"019fd0aa-6bc7-7ac0-af2c-0ecccf191119","sha256":"eb98a4f82907c961ba5e8d9404e9574bcffad9ab865eb0d22cb9957b7547fdbc","created":"2026-08-05T06:44:18.807Z","duration":26.783937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"is","start":0.24,"end":0.32,"confidence":0.98828125,"punctuated_word":"Is","sentiment":"negative","sentiment_score":-0.6922364234924316},{"word":"not","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7574135661125183},{"word":"available","start":0.48,"end":0.98,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6845821142196655},{"word":"at","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.349163293838501},{"word":"the","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3649298846721649},{"word":"tone","start":1.68,"end":2.1599998,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.2919820547103882},{"word":"please","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.31733065843582153},{"word":"record","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.30399778485298157},{"word":"your","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2945803105831146},{"word":"message","start":3.04,"end":3.54,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.27144935727119446},{"word":"when","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.13836051523685455},{"word":"you","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2151704579591751},{"word":"have","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1475396603345871},{"word":"finished","start":4.24,"end":4.72,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.20612077414989471},{"word":"recording","start":4.72,"end":5.2,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2186842709779739},{"word":"you","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2909890115261078},{"word":"may","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.27952563762664795},{"word":"hang","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.41800656914711},{"word":"up","start":5.7599998,"end":6.2599998,"confidence":0.9951172,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.19998258352279663}],"paragraphs":{"transcript":"\nIs not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Is not available.","start":0.24,"end":0.98,"sentiment":"negative","sentiment_score":-0.7114107012748718},{"text":"At the tone, please record your message.","start":1.28,"end":3.54,"sentiment":"neutral","sentiment_score":-0.31334762062345234},{"text":"When you have finished recording, you may hang up.","start":3.6799998,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.2349310533867942}],"sentiment":"negative","sentiment_score":-0.3390549962457858,"num_words":19,"start":0.24,"end":6.2599998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Is not available.","start":0.24,"end":0.98,"sentiment":"negative","sentiment_score":-0.7114107012748718},{"text":"At the tone, please record your message.","start":1.28,"end":3.54,"sentiment":"neutral","sentiment_score":-0.31334762062345234},{"text":"When you have finished recording, you may hang up.","start":3.6799998,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.2349310533867942}],"sentiment":"negative","sentiment_score":-0.3390549962457858,"channel":1,"num_words":19,"start":0.24,"end":6.2599998}]},"summary":{"result":"success","short":"Is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":10,"end_word":18,"intents":[{"intent":"Leave message","confidence_score":0.7625352}]}]},"sentiments":{"segments":[{"text":"Is not available.","start_word":0,"end_word":2,"sentiment":"negative","sentiment_score":-0.7022101283073425},{"text":"At the tone, please record your message. When you have finished recording, you may hang up.","start_word":3,"end_word":18,"sentiment":"neutral","sentiment_score":-0.2738277018070221}],"average":{"sentiment":"negative","sentiment_score":-0.3595042037963867}}}}