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And what's it regarding? Okay. One second. What's the customer's name?\n\nOkay. The what's the address that she's at? Yep. Correct. Okay.\n\nAnd is that person present? Okay. Yeah. You've come across to, for some reason, to tech support side. You've gotta no.\n\nYou gotta go through to the accounts department. Hang on hang on a sec. I'll just pull up their number and put you across. Is there any reason why they wanna cancel? I'm just curious.\n\nThat's all. Oh, okay. Yeah. No. Fair enough.\n\nOkay. That's cool. Alright. And these are NDS properties. Do they have a government discount and stuff like that?\n\nYeah. In case they don't, we provide that. Yeah. We're given the government discounting. It's about 17% or something, 17.5%.\n\nAs long as they're a pensioner or a health care care or whatever, yeah, it's not a problem. We got all those plans also for pensioners and stuff like that. Not many other people have them, but you gotta be a member of this group. 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a pensioner or a health care care or whatever, yeah, it's not a problem.","start":128.11,"end":133.09,"sentiment":"neutral","sentiment_score":0.16472709592845705},{"text":"We got all those plans also for pensioners and stuff like that.","start":133.83499,"end":137.355,"sentiment":"neutral","sentiment_score":0.11310879637797673},{"text":"Not many other people have them, but you gotta be a member of this group.","start":137.355,"end":140.81499,"sentiment":"neutral","sentiment_score":0.045745036502679186},{"text":"It's called the APNIC group.","start":141.19499,"end":142.235,"sentiment":"neutral","sentiment_score":0.0623336635529995},{"text":"If you're not a member of that group, you can't provide it, but we're a member of it.","start":142.235,"end":145.515,"sentiment":"neutral","sentiment_score":0.03800829479263888}],"sentiment":"neutral","sentiment_score":0.08829980080618578,"num_words":68,"start":128.11,"end":145.515},{"sentences":[{"text":"So we're all Oh, all 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Good afternoon. My name is Shahil. I'm calling on behalf of a participant. His name is Jody Ward. He's an NDS participant, j o d y w a r d. It's in relations to so I'm the registered NDS provider support provider, and he's registered for Internet. So you'd like to cancel his Internet, and I've got his partner here with me. Jody Ward, j o d y w a r d. He's at Unit 614. On the invoice, it says 32 Kitchener Parade, Bankstown, New South Wales 2200. Jody is not, but his partner is Jody is nonverbal. Oh, okay. Can you transfer me through to customer service? Okay. Oh, yeah. Absolutely. They're just moving to a SDA property that already provides Internet at that premises? Yeah. I'm I'm sure they I'm pretty sure they do. I'm not fully across that. Okay. I can definitely put that forward to the SDA provider. Oh, wow. Right. Okay. Wonderful. Oh, wow. Wonderful. Look. I'll I'll definitely keep Airtel's number, and I'll have a chat with the provider and see if that that's an option because it's it's basically a group home. So, you know, it it could be a viable thing for them to look at. That's it. Yep. Option 2. Okay. Perfect. Thanks, ma'am. You too. 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Good afternoon. My name is Shahil. I'm calling on behalf of a participant. His name is Jody Ward.\n\nHe's an NDS participant, j o d y w a r d. It's in relations to so I'm the registered NDS provider support provider, and he's registered for Internet. So you'd like to cancel his Internet, and I've got his partner here with me. Jody Ward, j o d y w a r d. He's at Unit 614.\n\nOn the invoice, it says 32 Kitchener Parade, Bankstown, New South Wales 2200. Jody is not, but his partner is Jody is nonverbal. Oh, okay. Can you transfer me through to customer service? Okay.\n\nOh, yeah. Absolutely. They're just moving to a SDA property that already provides Internet at that premises? Yeah. I'm I'm sure they I'm pretty sure they do.\n\nI'm not fully across that. Okay. I can definitely put that forward to the SDA provider. Oh, wow. Right.\n\nOkay. Wonderful. Oh, wow. Wonderful. Look.\n\nI'll I'll definitely keep Airtel's number, and I'll have a chat with the provider and see if that that's an option because it's it's basically a group home. So, you know, it it could be a viable thing for them to look at. That's it. Yep. Option 2.\n\nOkay. Perfect. Thanks, ma'am. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.16264498233795166},{"text":"Good afternoon.","start":1.8399999,"end":2.48,"sentiment":"neutral","sentiment_score":0.2343660444021225},{"text":"My name is Shahil.","start":2.48,"end":3.46,"sentiment":"neutral","sentiment_score":0.10376618057489395},{"text":"I'm calling on behalf of a participant.","start":3.6799998,"end":6.98,"sentiment":"neutral","sentiment_score":0.064633489719459},{"text":"His name is Jody Ward.","start":7.6,"end":9.46,"sentiment":"neutral","sentiment_score":0.037086278572678565}],"sentiment":"neutral","sentiment_score":0.088647769175862,"num_words":19,"start":1.68,"end":9.46},{"sentences":[{"text":"He's an NDS participant, j o d y w a r d.","start":9.84,"end":13.875,"sentiment":"neutral","sentiment_score":0.03508659452199936},{"text":"It's in relations to so I'm the registered NDS provider support provider, and he's registered for Internet.","start":15.795,"end":22.275,"sentiment":"neutral","sentiment_score":-0.044163044103804755},{"text":"So you'd like to cancel his Internet, and I've got his partner here with me.","start":22.275,"end":25.895,"sentiment":"neutral","sentiment_score":-0.17253232101599375},{"text":"Jody Ward, j o d y w a r d.","start":34.2,"end":41.175,"sentiment":"neutral","sentiment_score":-0.005108850821852684},{"text":"He's at Unit 614.","start":51.655,"end":53.995,"sentiment":"neutral","sentiment_score":0.0000913379481062293}],"sentiment":"neutral","sentiment_score":-0.05118001012356374,"num_words":58,"start":9.84,"end":53.995},{"sentences":[{"text":"On the invoice, it says 32 Kitchener Parade, Bankstown, New South Wales 2200.","start":54.62,"end":60.48,"sentiment":"neutral","sentiment_score":0.0032402627492466797},{"text":"Jody is not, but his partner is Jody is nonverbal.","start":63.579998,"end":66.24,"sentiment":"neutral","sentiment_score":-0.13667748644948005},{"text":"Oh, 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wow.","start":127.595,"end":128.255,"sentiment":"neutral","sentiment_score":0.19518855214118958},{"text":"Right.","start":132.715,"end":133.19499,"sentiment":"neutral","sentiment_score":0.10842318832874298}],"sentiment":"neutral","sentiment_score":0.19212575452892403,"num_words":19,"start":115.009995,"end":133.19499},{"sentences":[{"text":"Okay.","start":133.19499,"end":133.69499,"sentiment":"neutral","sentiment_score":0.1217491626739502},{"text":"Wonderful.","start":137.595,"end":138.095,"sentiment":"neutral","sentiment_score":0.12895791232585907},{"text":"Oh, wow.","start":146.59999,"end":147.16,"sentiment":"neutral","sentiment_score":0.22067272663116455},{"text":"Wonderful.","start":147.16,"end":147.66,"sentiment":"positive","sentiment_score":0.4357525110244751},{"text":"Look.","start":147.72,"end":148.2,"sentiment":"neutral","sentiment_score":0.2908880114555359}],"sentiment":"neutral","sentiment_score":0.23644884179035822,"num_words":6,"start":133.19499,"end":148.2},{"sentences":[{"text":"I'll I'll definitely keep Airtel's number, and I'll have a chat with the provider and see if that that's an option because it's it's basically a group home.","start":148.2,"end":156.44,"sentiment":"neutral","sentiment_score":0.26759462484291624},{"text":"So, you know, it it could be a viable thing for them to look at.","start":156.44,"end":159.71501,"sentiment":"neutral","sentiment_score":0.2927496314048767},{"text":"That's 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Good afternoon. My name is Shahil. I'm calling on behalf of a participant. His name is Jody Ward.\n\nHe's an NDS participant, j o d y w a r d.\n\nChannel 0: Good afternoon. And what's it regarding?\n\nChannel 1: It's in relations to so I'm the registered NDS provider support provider, and he's registered for Internet. So you'd like to cancel his Internet, and I've got his partner here with me.\n\nChannel 0: Okay. One second. What's the customer's name?\n\nChannel 1: Jody Ward, j o d y w a r d.\n\nChannel 0: Okay. The what's the address that she's at?\n\nChannel 1: He's at Unit 614.\n\nChannel 0: Yep.\n\nChannel 1: On the invoice, it says 32 Kitchener Parade, Bankstown, New South\n\nChannel 0: Correct.\n\nChannel 1: Wales 2200.\n\nChannel 0: Okay. And is that person present?\n\nChannel 1: Jody is not, but his partner is Jody is nonverbal.\n\nChannel 0: Okay. Yeah. You've come across to, for some reason, to tech support side.\n\nChannel 1: Oh, okay. Can\n\nChannel 0: You've\n\nChannel 1: you transfer\n\nChannel 0: gotta\n\nChannel 1: me through to\n\nChannel 0: no.\n\nChannel 1: customer service?\n\nChannel 0: You gotta go through to the accounts department.\n\nChannel 1: Okay.\n\nChannel 0: Hang on hang on a sec. I'll just pull up their number and put you across. Is there any reason why they wanna cancel? I'm just curious. That's\n\nChannel 1: Oh,\n\nChannel 0: all.\n\nChannel 1: yeah. Absolutely. They're just moving to a SDA property that already provides Internet at that premises?\n\nChannel 0: Oh, okay. Yeah. No. Fair enough. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: That's cool. Alright. And these are NDS properties. Do they have a government discount and stuff like that?\n\nChannel 1: I'm I'm sure they I'm pretty sure they do. I'm not fully across that.\n\nChannel 0: Yeah. In case they don't, we provide that.\n\nChannel 1: Okay. I can definitely put that forward to the SDA provider.\n\nChannel 0: Yeah. We're given the government discounting. It's about 17% or something, 17.5%.\n\nChannel 1: Oh, wow.\n\nChannel 0: As long as they're a pensioner or a health care care or whatever, yeah, it's not a problem.\n\nChannel 1: Right. Okay.\n\nChannel 0: We got all those plans also for pensioners and stuff like that. Not\n\nChannel 1: Wonderful.\n\nChannel 0: many other people have them, but you gotta be a member of this group. It's called the APNIC group. If you're not a member of that group, you can't provide it, but we're a member of it. So we're all\n\nChannel 1: Oh, wow. Wonderful.\n\nChannel 0: Oh,\n\nChannel 1: Look. I'll I'll definitely keep Airtel's number, and I'll have a chat with the provider and see if that that's an option because it's it's basically a group home.\n\nChannel 0: all\n\nChannel 1: So, you know, it it could be a viable thing for them to look at.\n\nChannel 0: good. Oh, mate. If you if you can save money, why not? Alright.\n\nChannel 1: That's\n\nChannel 0: I'm\n\nChannel 1: it.\n\nChannel 0: gonna transfer you across. If anything happens, in case you get cut off, just call back on that 1800 number and just select option 2.\n\nChannel 1: Yep. Option 2. Okay. Perfect. Thanks,\n\nChannel 0: Alright. Alright. No problem. Just have a good\n\nChannel 1: ma'am.\n\nChannel 0: day. I'm just gonna transfer you now.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.16264498233795166},{"text":"Good afternoon.","start":1.8399999,"end":2.48,"sentiment":"neutral","sentiment_score":0.2343660444021225},{"text":"My name is Shahil.","start":2.48,"end":3.46,"sentiment":"neutral","sentiment_score":0.10376618057489395},{"text":"I'm calling on behalf of a participant.","start":3.6799998,"end":6.98,"sentiment":"neutral","sentiment_score":0.064633489719459},{"text":"His name is Jody Ward.","start":7.6,"end":9.46,"sentiment":"neutral","sentiment_score":0.037086278572678565}],"sentiment":"neutral","sentiment_score":0.088647769175862,"channel":1,"num_words":19,"start":1.68,"end":9.46},{"sentences":[{"text":"He's an NDS participant, j o d y w a r 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2.","start":171.21501,"end":171.85501,"sentiment":"neutral","sentiment_score":0.0923963412642479},{"text":"Okay.","start":171.85501,"end":172.095,"sentiment":"neutral","sentiment_score":0.20080983638763428},{"text":"Perfect.","start":172.095,"end":172.44,"sentiment":"positive","sentiment_score":0.48761725425720215},{"text":"Thanks,","start":172.52,"end":173.02,"sentiment":"positive","sentiment_score":0.5146675705909729}],"sentiment":"neutral","sentiment_score":0.2454002946615219,"channel":1,"num_words":6,"start":170.895,"end":173.02},{"sentences":[{"text":"Alright.","start":172.71501,"end":173.195,"sentiment":"positive","sentiment_score":0.3829830288887024},{"text":"Alright.","start":173.195,"end":173.515,"sentiment":"neutral","sentiment_score":0.3126353919506073},{"text":"No problem.","start":173.515,"end":173.835,"sentiment":"positive","sentiment_score":0.4146755039691925},{"text":"Just have a good","start":173.835,"end":174.315,"sentiment":"positive","sentiment_score":0.5229010507464409}],"sentiment":"positive","sentiment_score":0.4520717039704323,"channel":0,"num_words":8,"start":172.71501,"end":174.315},{"sentences":[{"text":"ma'am.","start":174.16,"end":174.66,"sentiment":"positive","sentiment_score":0.5125153660774231}],"sentiment":"positive","sentiment_score":0.5125153660774231,"channel":1,"num_words":1,"start":174.16,"end":174.66},{"sentences":[{"text":"day.","start":174.315,"end":174.395,"sentiment":"neutral","sentiment_score":0.18280619382858276},{"text":"I'm just gonna transfer you now.","start":174.395,"end":176.015,"sentiment":"neutral","sentiment_score":0.1083212544520696}],"sentiment":"neutral","sentiment_score":0.11896196007728577,"channel":0,"num_words":7,"start":174.315,"end":176.015},{"sentences":[{"text":"You too.","start":175.8,"end":176.28,"sentiment":"neutral","sentiment_score":0.15346793830394745},{"text":"Bye.","start":176.28,"end":176.78,"sentiment":"neutral","sentiment_score":0.15732552111148834}],"sentiment":"neutral","sentiment_score":0.1547537992397944,"channel":1,"num_words":3,"start":175.8,"end":176.78},{"sentences":[{"text":"Bye.","start":176.955,"end":177.15,"sentiment":"neutral","sentiment_score":-0.1003042608499527}],"sentiment":"neutral","sentiment_score":-0.1003042608499527,"channel":0,"num_words":1,"start":176.955,"end":177.15}]},"summary":{"result":"success","short":"A representative from a tech support provider is calling to cancel an NDS participant's Internet service. They ask the caller to transfer them to customer service and the accounts department. The caller asks if the participant's partner is present and if there is a government discount. The representative explains that the participant is moving to a new premises and offers to transfer them to the SDA provider."},"intents":{"segments":[{"text":"It's in relations to so I'm the registered NDS provider support provider, and he's registered for Internet. So you'd like to cancel his Internet, and I've got his partner here with me. Okay. One second.","start_word":37,"end_word":71,"intents":[{"intent":"Cancel internet service","confidence_score":0.05692993}]},{"text":"You've come across to, for some reason, to tech support side. Oh, okay.","start_word":131,"end_word":143,"intents":[{"intent":"Transfer to tech support","confidence_score":0.1439862}]},{"text":"They're just moving to a SDA property that already provides Internet at that premises? Oh, okay. Yeah.","start_word":196,"end_word":212,"intents":[{"intent":"Confirm Internet provider presence","confidence_score":3.300829e-7}]},{"text":"Do they have a government discount and stuff like that?","start_word":227,"end_word":236,"intents":[{"intent":"Check government discount","confidence_score":0.08740239},{"intent":"Verify government discounting","confidence_score":0.00028168905}]},{"text":"I can definitely put that forward to the SDA provider. Yeah.","start_word":259,"end_word":269,"intents":[{"intent":"Discuss with provider","confidence_score":0.07399483}]},{"text":"If you if you can save money, why not? Alright.","start_word":409,"end_word":418,"intents":[{"intent":"Save money","confidence_score":0.14883956}]},{"text":"That's I'm it. gonna transfer you across. If anything happens, in case you get cut off, just call back on that 1800 number and just select option 2. Yep.","start_word":419,"end_word":447,"intents":[{"intent":"Transfer call","confidence_score":0.65573454}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. My name is Shahil. I'm calling on behalf of a participant. His name is Jody Ward. He's an NDS participant, j o d y w a r d. Good afternoon. And what's it regarding? It's in relations to so I'm the registered NDS provider support provider, and he's registered for Internet. So you'd like to cancel his Internet, and I've got his partner here with me. Okay. One second. What's the customer's name? Jody Ward, j o d y w a r d. Okay. The what's the address that she's at? He's at Unit 614. Yep. On the invoice, it says 32 Kitchener Parade, Bankstown, New South Correct. Wales 2200. Okay. And is that person present? Jody is not, but his partner is Jody is nonverbal. Okay. Yeah. You've come across to, for some reason, to tech support side. Oh, okay. Can You've you transfer gotta me through to no. customer service? You gotta go through to the accounts department. Okay. Hang on hang on a sec. I'll just pull up their number and put you across. Is there any reason why they wanna cancel? I'm just curious. That's Oh, all. yeah. Absolutely. They're just moving to a SDA property that already provides Internet at that premises? Oh, okay. Yeah. No. Fair enough. Okay. Yeah.","start_word":0,"end_word":217,"sentiment":"neutral","sentiment_score":-0.02710358239710331},{"text":"That's cool.","start_word":218,"end_word":219,"sentiment":"positive","sentiment_score":0.3836640417575836},{"text":"Alright. And these are NDS properties. Do they have a government discount and stuff like that? I'm I'm sure they I'm pretty sure they do. I'm not fully across that. Yeah. In case they don't, we provide that. Okay.","start_word":220,"end_word":258,"sentiment":"neutral","sentiment_score":-0.005352691675607975},{"text":"I can definitely put that forward to the SDA provider.","start_word":259,"end_word":268,"sentiment":"positive","sentiment_score":0.34442195296287537},{"text":"Yeah. We're given the government discounting. It's about 17% or something, 17.5%. Oh, wow. As long as they're a pensioner or a health care care or whatever, yeah, it's not a problem. Right. Okay. We got all those plans also for pensioners and stuff like that. Not many Wonderful. other people have them, but you gotta be a member of this group. It's called the APNIC group. If you're not a member of that group, you can't provide it, but we're a member of it. So we're all Oh, wow.","start_word":269,"end_word":358,"sentiment":"neutral","sentiment_score":0.11004658788442612},{"text":"Wonderful.","start_word":359,"end_word":359,"sentiment":"positive","sentiment_score":0.4357525110244751},{"text":"Oh, Look. I'll I'll definitely keep Airtel's number, and I'll have a chat with the provider and see if that that's an option because it's it's basically a group home. all So, you know, it it could be a viable thing for them to look at. good. Oh, mate. If you if you can save money, why not? Alright. That's I'm it. gonna transfer you across. If anything happens, in case you get cut off, just call back on that 1800 number and just select option 2. Yep. Option 2. Okay.","start_word":360,"end_word":450,"sentiment":"neutral","sentiment_score":0.20351020991802216},{"text":"Perfect. Thanks, Alright.","start_word":451,"end_word":453,"sentiment":"positive","sentiment_score":0.4505026936531067},{"text":"Alright.","start_word":454,"end_word":454,"sentiment":"neutral","sentiment_score":0.3126353919506073},{"text":"No problem. Just have a good ma'am.","start_word":455,"end_word":461,"sentiment":"positive","sentiment_score":0.4976352155208587},{"text":"day. I'm just gonna transfer you now. You too. Bye. Bye.","start_word":462,"end_word":472,"sentiment":"neutral","sentiment_score":0.12893070822412317}],"average":{"sentiment":"neutral","sentiment_score":0.0707013087635591}}}}