{"metadata":{"transaction_key":"deprecated","request_id":"019fcb38-ee51-7061-8827-3f6d4886f8d5","sha256":"472ea7e854f41be0d3e866bd9daf6c5af2cbb29086f249ed0c4a13aa3eda2ee4","created":"2026-08-04T05:22:14.811Z","duration":33.335938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":84,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":107,"output_tokens":107},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":107,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Good afternoon. I was trying to get a hold of Vikram. I'm trying to get a hold of Vikram Jane. Oh, this isn't oh, I'm sorry. Well, thank you. Thank you. Bye bye.","confidence":0.984375,"words":[{"word":"oh","start":3.28,"end":3.52,"confidence":0.8796387,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.16008684039115906},{"word":"hi","start":3.52,"end":4.02,"confidence":0.98339844,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.1921306848526001},{"word":"good","start":4.24,"end":4.72,"confidence":0.6538086,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4321410059928894},{"word":"afternoon","start":4.72,"end":5.22,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3723558187484741},{"word":"i","start":6.24,"end":6.3999996,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09951954334974288},{"word":"was","start":6.3999996,"end":6.72,"confidence":0.9873047,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.09164363890886308},{"word":"trying","start":6.72,"end":7.04,"confidence":0.99609375,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.1152692586183548},{"word":"to","start":7.04,"end":7.12,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12286854535341264},{"word":"get","start":7.12,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06327220797538757},{"word":"a","start":7.3599997,"end":7.44,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04503717273473739},{"word":"hold","start":7.44,"end":7.68,"confidence":0.59228516,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.04001657664775848},{"word":"of","start":7.68,"end":8.18,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0557662770152092},{"word":"vikram","start":8.24,"end":8.74,"confidence":0.86311847,"punctuated_word":"Vikram.","sentiment":"neutral","sentiment_score":0.05694853514432907},{"word":"i'm","start":12.815001,"end":12.895,"confidence":0.7648926,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03454240784049034},{"word":"trying","start":12.895,"end":13.135,"confidence":0.86572266,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.02634768933057785},{"word":"to","start":13.135,"end":13.215,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01849263533949852},{"word":"get","start":13.215,"end":13.375,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.02287578582763672},{"word":"a","start":13.375,"end":13.455,"confidence":0.9580078,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0114958006888628},{"word":"hold","start":13.455,"end":13.695001,"confidence":0.6333008,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.009583363309502602},{"word":"of","start":13.695001,"end":14.015,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.012009194120764732},{"word":"vikram","start":14.015,"end":14.515,"confidence":0.7565918,"punctuated_word":"Vikram","sentiment":"neutral","sentiment_score":-0.013396700844168665},{"word":"jane","start":14.815001,"end":15.315001,"confidence":0.8964844,"punctuated_word":"Jane.","sentiment":"neutral","sentiment_score":-0.027673184871673584},{"word":"oh","start":20.015,"end":20.515,"confidence":0.9304199,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2240404635667801},{"word":"this","start":21.135,"end":21.375,"confidence":0.9111328,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2873668968677521},{"word":"isn't","start":21.375,"end":21.695,"confidence":0.9909668,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.1961001753807068},{"word":"oh","start":24.250937,"end":24.650936,"confidence":0.9824219,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.2210417091846466},{"word":"i'm","start":24.650936,"end":24.890936,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2365454137325287},{"word":"sorry","start":24.890936,"end":25.390936,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2313476800918579},{"word":"well","start":25.610937,"end":26.110937,"confidence":0.7541504,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.17998188734054563},{"word":"thank","start":27.290936,"end":27.530937,"confidence":0.5439453,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5019874572753906},{"word":"you","start":27.530937,"end":28.030937,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31627222895622253},{"word":"thank","start":28.250937,"end":28.410936,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4680691361427307},{"word":"you","start":28.410936,"end":28.910936,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3869447708129883},{"word":"bye","start":30.810936,"end":31.130936,"confidence":0.984375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2496788501739502},{"word":"bye","start":31.130936,"end":31.630936,"confidence":0.9797363,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2046414315700531}],"paragraphs":{"transcript":"\nOh, hi. Good afternoon. I was trying to get a hold of Vikram. I'm trying to get a hold of Vikram Jane. Oh, this isn't oh, I'm sorry.\n\nWell, thank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.28,"end":4.02,"sentiment":"neutral","sentiment_score":0.17610876262187958},{"text":"Good afternoon.","start":4.24,"end":5.22,"sentiment":"positive","sentiment_score":0.40224841237068176},{"text":"I was trying to get a hold of Vikram.","start":6.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.07670463952753279},{"text":"I'm trying to get a hold of Vikram Jane.","start":12.815001,"end":15.315001,"sentiment":"neutral","sentiment_score":-0.0196018624636862},{"text":"Oh, this isn't oh, I'm sorry.","start":20.015,"end":25.390936,"sentiment":"neutral","sentiment_score":-0.23274038980404535}],"sentiment":"neutral","sentiment_score":0.009792750169123923,"num_words":28,"start":3.28,"end":25.390936},{"sentences":[{"text":"Well, thank you.","start":25.610937,"end":28.030937,"sentiment":"neutral","sentiment_score":0.3327471911907196},{"text":"Thank you.","start":28.250937,"end":28.910936,"sentiment":"positive","sentiment_score":0.4275069534778595},{"text":"Bye bye.","start":30.810936,"end":31.630936,"sentiment":"neutral","sentiment_score":0.22716014087200165}],"sentiment":"neutral","sentiment_score":0.32965368032455444,"num_words":7,"start":25.610937,"end":31.630936}]}}]},{"alternatives":[{"transcript":"Hello. Darcy speaking. Hi. Who? Sorry? No. Sorry. I think you've called the wrong number. That's okay. No problem. That's okay. Bye.","confidence":0.98828125,"words":[{"word":"hello","start":0.24,"end":0.64,"confidence":0.94384766,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04983897507190704},{"word":"darcy","start":0.64,"end":1.04,"confidence":0.9638672,"punctuated_word":"Darcy","sentiment":"neutral","sentiment_score":0.054184794425964355},{"word":"speaking","start":1.04,"end":1.54,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.04614076018333435},{"word":"hi","start":4.16,"end":4.64,"confidence":0.7055664,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.31899988651275635},{"word":"who","start":10.32,"end":10.559999,"confidence":0.7565918,"punctuated_word":"Who?","sentiment":"neutral","sentiment_score":-0.010857246816158296},{"word":"sorry","start":10.559999,"end":11.059999,"confidence":0.984375,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.030756596475839615},{"word":"no","start":16.404999,"end":16.724998,"confidence":0.6801758,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23079165816307068},{"word":"sorry","start":16.724998,"end":16.965,"confidence":0.99316406,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.316042423248291},{"word":"i","start":16.965,"end":17.045,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.42592138051986694},{"word":"think","start":17.045,"end":17.205,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5031129717826843},{"word":"you've","start":17.205,"end":17.445,"confidence":0.94628906,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.5185065269470215},{"word":"called","start":17.445,"end":17.685,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.5681111812591553},{"word":"the","start":17.685,"end":17.765,"confidence":0.984375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6044543981552124},{"word":"wrong","start":17.765,"end":18.005,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.4988856315612793},{"word":"number","start":18.005,"end":18.505,"confidence":1.0,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.448087215423584},{"word":"that's","start":28.290874,"end":28.610874,"confidence":0.9550781,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4374212920665741},{"word":"okay","start":28.610874,"end":29.090874,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2337733656167984},{"word":"no","start":29.090874,"end":29.250874,"confidence":0.98828125,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2784039378166199},{"word":"problem","start":29.250874,"end":29.570873,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2929237484931946},{"word":"that's","start":29.570873,"end":29.810875,"confidence":0.99609375,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2991243004798889},{"word":"okay","start":29.810875,"end":30.310875,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2840413749217987},{"word":"bye","start":31.810875,"end":32.310875,"confidence":0.85668945,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.09283089637756348}],"paragraphs":{"transcript":"\nHello. Darcy speaking. Hi. Who? Sorry?\n\nNo. Sorry. I think you've called the wrong number. That's okay. No problem.\n\nThat's okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.04983897507190704},{"text":"Darcy speaking.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.05016277730464935},{"text":"Hi.","start":4.16,"end":4.64,"sentiment":"neutral","sentiment_score":0.31899988651275635},{"text":"Who?","start":10.32,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.010857246816158296},{"text":"Sorry?","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.030756596475839615}],"sentiment":"neutral","sentiment_score":0.07125842881699403,"num_words":6,"start":0.24,"end":11.059999},{"sentences":[{"text":"No.","start":16.404999,"end":16.724998,"sentiment":"neutral","sentiment_score":-0.23079165816307068},{"text":"Sorry.","start":16.724998,"end":16.965,"sentiment":"neutral","sentiment_score":-0.316042423248291},{"text":"I think you've called the wrong number.","start":16.965,"end":18.505,"sentiment":"negative","sentiment_score":-0.5095827579498291},{"text":"That's okay.","start":28.290874,"end":29.090874,"sentiment":"positive","sentiment_score":0.33559732884168625},{"text":"No problem.","start":29.090874,"end":29.570873,"sentiment":"neutral","sentiment_score":0.2856638431549072}],"sentiment":"neutral","sentiment_score":-0.22087623408207527,"num_words":13,"start":16.404999,"end":29.570873},{"sentences":[{"text":"That's okay.","start":29.570873,"end":30.310875,"sentiment":"neutral","sentiment_score":0.2915828377008438},{"text":"Bye.","start":31.810875,"end":32.310875,"sentiment":"neutral","sentiment_score":0.09283089637756348}],"sentiment":"neutral","sentiment_score":0.2253321905930837,"num_words":3,"start":29.570873,"end":32.310875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Darcy speaking.\n\nChannel 0: Oh, hi.\n\nChannel 1: Hi.\n\nChannel 0: Good afternoon. I was trying to get a hold of Vikram.\n\nChannel 1: Who? Sorry?\n\nChannel 0: I'm trying to get a hold of Vikram Jane.\n\nChannel 1: No. Sorry. I think you've called the wrong number.\n\nChannel 0: Oh, this isn't oh, I'm sorry. Well, thank you. Thank\n\nChannel 1: That's\n\nChannel 0: you.\n\nChannel 1: okay. No problem. That's okay.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.04983897507190704},{"text":"Darcy speaking.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.05016277730464935}],"sentiment":"neutral","sentiment_score":0.05005484322706858,"channel":1,"num_words":3,"start":0.24,"end":1.54},{"sentences":[{"text":"Oh, hi.","start":3.28,"end":4.02,"sentiment":"neutral","sentiment_score":0.17610876262187958}],"sentiment":"neutral","sentiment_score":0.17610876262187958,"channel":0,"num_words":2,"start":3.28,"end":4.02},{"sentences":[{"text":"Hi.","start":4.16,"end":4.64,"sentiment":"neutral","sentiment_score":0.31899988651275635}],"sentiment":"neutral","sentiment_score":0.31899988651275635,"channel":1,"num_words":1,"start":4.16,"end":4.64},{"sentences":[{"text":"Good afternoon.","start":4.24,"end":5.22,"sentiment":"positive","sentiment_score":0.40224841237068176},{"text":"I was trying to get a hold of Vikram.","start":6.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.07670463952753279}],"sentiment":"neutral","sentiment_score":0.13589441640810532,"channel":0,"num_words":11,"start":4.24,"end":8.74},{"sentences":[{"text":"Who?","start":10.32,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.010857246816158296},{"text":"Sorry?","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.030756596475839615}],"sentiment":"neutral","sentiment_score":-0.020806921645998955,"channel":1,"num_words":2,"start":10.32,"end":11.059999},{"sentences":[{"text":"I'm trying to get a hold of Vikram Jane.","start":12.815001,"end":15.315001,"sentiment":"neutral","sentiment_score":-0.0196018624636862}],"sentiment":"neutral","sentiment_score":-0.0196018624636862,"channel":0,"num_words":9,"start":12.815001,"end":15.315001},{"sentences":[{"text":"No.","start":16.404999,"end":16.724998,"sentiment":"neutral","sentiment_score":-0.23079165816307068},{"text":"Sorry.","start":16.724998,"end":16.965,"sentiment":"neutral","sentiment_score":-0.316042423248291},{"text":"I think you've called the wrong number.","start":16.965,"end":18.505,"sentiment":"negative","sentiment_score":-0.5095827579498291}],"sentiment":"negative","sentiment_score":-0.4571014874511295,"channel":1,"num_words":9,"start":16.404999,"end":18.505},{"sentences":[{"text":"Oh, this isn't oh, I'm sorry.","start":20.015,"end":25.390936,"sentiment":"neutral","sentiment_score":-0.23274038980404535},{"text":"Well, thank you.","start":25.610937,"end":28.030937,"sentiment":"neutral","sentiment_score":0.3327471911907196},{"text":"Thank","start":28.250937,"end":28.410936,"sentiment":"positive","sentiment_score":0.4680691361427307}],"sentiment":"neutral","sentiment_score":0.006986837089061737,"channel":0,"num_words":10,"start":20.015,"end":28.410936},{"sentences":[{"text":"That's","start":28.290874,"end":28.610874,"sentiment":"positive","sentiment_score":0.4374212920665741}],"sentiment":"positive","sentiment_score":0.4374212920665741,"channel":1,"num_words":1,"start":28.290874,"end":28.610874},{"sentences":[{"text":"you.","start":28.410936,"end":28.910936,"sentiment":"positive","sentiment_score":0.3869447708129883}],"sentiment":"positive","sentiment_score":0.3869447708129883,"channel":0,"num_words":1,"start":28.410936,"end":28.910936},{"sentences":[{"text":"okay.","start":28.610874,"end":29.090874,"sentiment":"neutral","sentiment_score":0.2337733656167984},{"text":"No problem.","start":29.090874,"end":29.570873,"sentiment":"neutral","sentiment_score":0.2856638431549072},{"text":"That's okay.","start":29.570873,"end":30.310875,"sentiment":"neutral","sentiment_score":0.2915828377008438}],"sentiment":"neutral","sentiment_score":0.2776533454656601,"channel":1,"num_words":5,"start":28.610874,"end":30.310875},{"sentences":[{"text":"Bye bye.","start":30.810936,"end":31.630936,"sentiment":"neutral","sentiment_score":0.22716014087200165}],"sentiment":"neutral","sentiment_score":0.22716014087200165,"channel":0,"num_words":2,"start":30.810936,"end":31.630936},{"sentences":[{"text":"Bye.","start":31.810875,"end":32.310875,"sentiment":"neutral","sentiment_score":0.09283089637756348}],"sentiment":"neutral","sentiment_score":0.09283089637756348,"channel":1,"num_words":1,"start":31.810875,"end":32.310875}]},"summary":{"result":"success","short":"The customer is trying to reach Vikram but has dialed the wrong number. The agent on the call tells the customer that they have called the wrong number and the call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"I'm trying to get a hold of Vikram Jane. No. Sorry.","start_word":19,"end_word":29,"intents":[{"intent":"Call vikram janes","confidence_score":0.001992864}]}]},"sentiments":{"segments":[{"text":"Hello. Darcy speaking. Oh, hi. Hi.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.13053449988365173},{"text":"Good afternoon.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.39228424429893494},{"text":"I was trying to get a hold of Vikram. Who? Sorry? I'm trying to get a hold of Vikram Jane. No. Sorry.","start_word":8,"end_word":29,"sentiment":"neutral","sentiment_score":-0.016170425340533257},{"text":"I think you've called the wrong number.","start_word":30,"end_word":36,"sentiment":"negative","sentiment_score":-0.505217969417572},{"text":"Oh, this isn't oh, I'm sorry. Well, thank you.","start_word":37,"end_word":45,"sentiment":"neutral","sentiment_score":-0.09913577884435654},{"text":"Thank That's you.","start_word":46,"end_word":48,"sentiment":"positive","sentiment_score":0.425703763961792},{"text":"okay. No problem. That's okay. Bye bye. Bye.","start_word":49,"end_word":56,"sentiment":"neutral","sentiment_score":0.2379692643880844}],"average":{"sentiment":"neutral","sentiment_score":0.01864770639722592}}}}