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Good morning. This is Maureen from Erto tech support. How can I assist you today? Yes.\n\nRegarding the account of Bryden's car. Yeah. Just wanted to confirm because upon upon checking your order, you ordered a twelve month contract. So that is that included a free router. We just wanted to confirm if you wanted to claim it or you already have a router.\n\nYeah. Sure. I'm going to inform our accounts department regarding this, and they're going to send you an invoice for the express postage. Then once the payment is settled, we'll just send you the router. Okay.\n\nAnything else? Okay. So for the express, it usually takes one to three business days. Once it arrive at the address, yeah, it's just an easy plug and play, and we need to few minutes for the connection to establish. So that's your steps.\n\nOkay. Yep. Okay. That's it. Thank you.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.16124227643013},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.4190056622028351},{"text":"This is Maureen from Erto tech support.","start":3.04,"end":5.54,"sentiment":"positive","sentiment_score":0.3480560140950339},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"positive","sentiment_score":0.3666192541519801},{"text":"Yes.","start":20.175,"end":20.675,"sentiment":"neutral","sentiment_score":0.05786241590976715}],"sentiment":"positive","sentiment_score":0.3348955082542756,"num_words":17,"start":0.39999998,"end":20.675},{"sentences":[{"text":"Regarding the account of Bryden's car.","start":21.295,"end":23.555,"sentiment":"neutral","sentiment_score":0.048108164221048355},{"text":"Yeah.","start":25.66,"end":25.98,"sentiment":"neutral","sentiment_score":0.15056335926055908},{"text":"Just wanted to confirm because upon upon checking your order, you ordered a twelve month contract.","start":25.98,"end":33.84,"sentiment":"neutral","sentiment_score":0.15169614553451538},{"text":"So that is that included a free router.","start":34.22,"end":38.96,"sentiment":"neutral","sentiment_score":0.25274867564439774},{"text":"We just wanted to confirm if you wanted to claim it or you already have a router.","start":40.165,"end":46.025,"sentiment":"neutral","sentiment_score":0.11725682852899327}],"sentiment":"neutral","sentiment_score":0.1433688784018159,"num_words":48,"start":21.295,"end":46.025},{"sentences":[{"text":"Yeah.","start":51.765,"end":52.23,"sentiment":"neutral","sentiment_score":0.04508476331830025},{"text":"Sure.","start":52.47,"end":52.97,"sentiment":"neutral","sentiment_score":0.09045292437076569},{"text":"I'm going to inform our accounts department regarding this, and they're going to send you an invoice for the express postage.","start":53.43,"end":60.489998,"sentiment":"neutral","sentiment_score":0.08682799605386597},{"text":"Then once the payment is settled, we'll just send you the router.","start":61.35,"end":64.57,"sentiment":"neutral","sentiment_score":0.06569897352407376},{"text":"Okay.","start":66.63,"end":67.13,"sentiment":"neutral","sentiment_score":0.1101248636841774}],"sentiment":"neutral","sentiment_score":0.07937328196648094,"num_words":36,"start":51.765,"end":67.13},{"sentences":[{"text":"Anything else?","start":67.785,"end":68.685,"sentiment":"neutral","sentiment_score":0.07692959532141685},{"text":"Okay.","start":70.745,"end":71.245,"sentiment":"neutral","sentiment_score":0.09597215056419373},{"text":"So for the express, it usually takes one to three business days.","start":71.465,"end":76.205,"sentiment":"neutral","sentiment_score":0.10034335839251678},{"text":"Once it arrive at the address, yeah, it's just an easy plug and play, and we need to few minutes for the connection to establish.","start":76.345,"end":83.369995,"sentiment":"neutral","sentiment_score":0.13478130519390105},{"text":"So that's your steps.","start":84.95,"end":86.17,"sentiment":"neutral","sentiment_score":0.26575155556201935}],"sentiment":"neutral","sentiment_score":0.133783874863928,"num_words":44,"start":67.785,"end":86.17},{"sentences":[{"text":"Okay.","start":86.71,"end":87.21,"sentiment":"neutral","sentiment_score":0.12156221270561218},{"text":"Yep.","start":88.869995,"end":89.189995,"sentiment":"neutral","sentiment_score":0.12889781594276428},{"text":"Okay.","start":89.189995,"end":89.509995,"sentiment":"neutral","sentiment_score":0.1597099006175995},{"text":"That's it.","start":89.509995,"end":89.99,"sentiment":"neutral","sentiment_score":0.23118989914655685},{"text":"Thank you.","start":89.99,"end":90.71,"sentiment":"positive","sentiment_score":0.430656760931015}],"sentiment":"neutral","sentiment_score":0.2476947499173028,"num_words":7,"start":86.71,"end":90.71},{"sentences":[{"text":"Bye.","start":90.71,"end":90.95,"sentiment":"neutral","sentiment_score":0.31771379709243774},{"text":"Have a great day.","start":90.95,"end":92.009995,"sentiment":"positive","sentiment_score":0.45177045464515686}],"sentiment":"positive","sentiment_score":0.42495912313461304,"num_words":5,"start":90.71,"end":92.009995}]}}]},{"alternatives":[{"transcript":"Yeah. I just had a email about a router for Braden Skaar saying that you tried to call, so I'm just calling back. Yes. That's it. Yes. Yep. No. No. I need to need to get that sent out in an express, please, if that's okay. Yep. No worries. Thank you. No. That's it. Thanks. Alright. Yep. Yep. Yep. Thank you. No worries. Bye. Yeah. 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I just had a email about a router for Braden Skaar saying that you tried to call, so I'm just calling back. Yes. That's it. Yes.\n\nYep. No. No. I need to need to get that sent out in an express, please, if that's okay. Yep.\n\nNo worries. Thank you. No. That's it. Thanks.\n\nAlright. Yep. Yep. Yep. Thank you.\n\nNo worries. Bye. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":8.96,"end":9.2,"sentiment":"neutral","sentiment_score":0.027717459946870804},{"text":"I just had a email about a router for Braden Skaar saying that you tried to call, so I'm just calling back.","start":9.2,"end":18.295,"sentiment":"neutral","sentiment_score":-0.03095818366008726},{"text":"Yes.","start":23.875,"end":24.115,"sentiment":"neutral","sentiment_score":0.10042254626750946},{"text":"That's it.","start":24.115,"end":24.675,"sentiment":"neutral","sentiment_score":0.12990089505910873},{"text":"Yes.","start":24.675,"end":25.175,"sentiment":"neutral","sentiment_score":0.13117000460624695}],"sentiment":"neutral","sentiment_score":-0.005998823688262039,"num_words":27,"start":8.96,"end":25.175},{"sentences":[{"text":"Yep.","start":34.43,"end":34.93,"sentiment":"neutral","sentiment_score":0.2389218658208847},{"text":"No.","start":46.935,"end":47.015,"sentiment":"neutral","sentiment_score":-0.09809016436338425},{"text":"No.","start":47.015,"end":47.255,"sentiment":"neutral","sentiment_score":-0.15674489736557007},{"text":"I need to need to get that sent out in an express, please, if that's okay.","start":47.255,"end":51.115,"sentiment":"neutral","sentiment_score":-0.21289440849795938},{"text":"Yep.","start":65.05,"end":65.130005,"sentiment":"neutral","sentiment_score":0.14287027716636658}],"sentiment":"neutral","sentiment_score":-0.16396767273545265,"num_words":20,"start":34.43,"end":65.130005},{"sentences":[{"text":"No worries.","start":65.130005,"end":65.69,"sentiment":"neutral","sentiment_score":0.19039709120988843},{"text":"Thank you.","start":65.69,"end":66.43,"sentiment":"neutral","sentiment_score":0.3316803276538849},{"text":"No.","start":69.05,"end":69.21,"sentiment":"neutral","sentiment_score":0.016177885234355927},{"text":"That's it.","start":69.21,"end":69.61,"sentiment":"neutral","sentiment_score":0.05925498716533184},{"text":"Thanks.","start":69.61,"end":70.11,"sentiment":"neutral","sentiment_score":0.1760985553264618}],"sentiment":"neutral","sentiment_score":0.1693676565773785,"num_words":8,"start":65.130005,"end":70.11},{"sentences":[{"text":"Alright.","start":72.01,"end":72.51,"sentiment":"neutral","sentiment_score":0.10391531884670258},{"text":"Yep.","start":76.635,"end":77.135,"sentiment":"neutral","sentiment_score":0.09574016183614732},{"text":"Yep.","start":80.475006,"end":80.975006,"sentiment":"neutral","sentiment_score":0.1120862066745758},{"text":"Yep.","start":84.555,"end":85.035,"sentiment":"neutral","sentiment_score":0.16011832654476166},{"text":"Thank you.","start":85.035,"end":85.855,"sentiment":"positive","sentiment_score":0.42534199357032776}],"sentiment":"neutral","sentiment_score":0.22042400017380714,"num_words":6,"start":72.01,"end":85.855},{"sentences":[{"text":"No worries.","start":87.742935,"end":87.79627,"sentiment":"neutral","sentiment_score":0.1304377093911171},{"text":"Bye.","start":87.79627,"end":87.82294,"sentiment":"neutral","sentiment_score":0.13358280062675476},{"text":"Yeah.","start":87.82294,"end":88.32294,"sentiment":"neutral","sentiment_score":0.1314702332019806},{"text":"Bye.","start":91.26293,"end":91.76293,"sentiment":"positive","sentiment_score":0.34040185809135437}],"sentiment":"neutral","sentiment_score":0.17326606214046478,"num_words":5,"start":87.742935,"end":91.76293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Yeah. I just had a email about a router for Braden Skaar saying that you tried to call, so I'm just calling back.\n\nChannel 0: Yes. Regarding the account of Bryden's car.\n\nChannel 1: Yes. That's it. Yes.\n\nChannel 0: Yeah. Just wanted to confirm because upon upon checking your order, you ordered a twelve month contract. So\n\nChannel 1: Yep.\n\nChannel 0: that is that included a free router. We just wanted to confirm if you wanted to claim it or you already have a router.\n\nChannel 1: No. No. I need to need to get that sent out in an express, please, if that's okay.\n\nChannel 0: Yeah. Sure. I'm going to inform our accounts department regarding this, and they're going to send you an invoice for the express postage. Then once the payment is settled, we'll just send you the router.\n\nChannel 1: Yep. No worries. Thank you.\n\nChannel 0: Okay. Anything else?\n\nChannel 1: No. That's it. Thanks.\n\nChannel 0: Okay. So for the\n\nChannel 1: Alright.\n\nChannel 0: express, it usually takes one to three business days. Once it\n\nChannel 1: Yep.\n\nChannel 0: arrive at the address, yeah, it's just an easy plug and play,\n\nChannel 1: Yep.\n\nChannel 0: and we need to few minutes for the connection to establish.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Thank\n\nChannel 0: that's\n\nChannel 1: you.\n\nChannel 0: your steps. Okay.\n\nChannel 1: No worries. Bye. Yeah.\n\nChannel 0: Yep. Okay. That's it. Thank you. Bye.\n\nHave a\n\nChannel 1: Bye.\n\nChannel 0: great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.16124227643013},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.4190056622028351},{"text":"This is Maureen from Erto tech support.","start":3.04,"end":5.54,"sentiment":"positive","sentiment_score":0.3480560140950339},{"text":"How can I assist you today?","start":6.24,"end":7.7,"sentiment":"positive","sentiment_score":0.3666192541519801}],"sentiment":"positive","sentiment_score":0.3522100765258074,"channel":0,"num_words":16,"start":0.39999998,"end":7.7},{"sentences":[{"text":"Yeah.","start":8.96,"end":9.2,"sentiment":"neutral","sentiment_score":0.027717459946870804},{"text":"I just had a email about a router for Braden Skaar saying that you tried to call, so I'm just calling 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The customer confirmed that they wanted a twelve month contract and Maureen informed their accounts department to send an invoice for the express postage once payment is settled. The customer was informed that it usually takes one to three business days to receive the router and thanked for their help."},"intents":{"segments":[{"text":"I just had a email about a router for Braden Skaar saying that you tried to call, so I'm just calling back. Yes.","start_word":17,"end_word":39,"intents":[{"intent":"Request router","confidence_score":0.0011412075},{"intent":"Connect router","confidence_score":0.032409925}]},{"text":"Just wanted to confirm because upon upon checking your order, you ordered a twelve month contract. So Yep.","start_word":51,"end_word":68,"intents":[{"intent":"Confirm order","confidence_score":0.0774766}]},{"text":"I'm going to inform our accounts department regarding this, and they're going to send you an invoice for the express postage. Then once the payment is settled, we'll just send you the router. Yep.","start_word":113,"end_word":146,"intents":[{"intent":"Request invoice","confidence_score":0.032380145}]},{"text":"So for the Alright. express, it usually takes one to three business days. Once it Yep. arrive at the address, yeah, it's just an easy plug and play, Yep. and we need to few minutes for the connection to establish. Yep.","start_word":159,"end_word":199,"intents":[{"intent":"Confirm delivery","confidence_score":0.002644864}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16124227643013},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.36329907178878784},{"text":"Yeah. I just had a email about a router for Braden Skaar saying that you tried to call, so I'm just calling back. Yes. Regarding the account of Bryden's car. Yes. That's it. Yes. Yeah. Just wanted to confirm because upon upon checking your order, you ordered a twelve month contract. So Yep. that is that included a free router. We just wanted to confirm if you wanted to claim it or you already have a router. No. No. I need to need to get that sent out in an express, please, if that's okay. Yeah. Sure. I'm going to inform our accounts department regarding this, and they're going to send you an invoice for the express postage. Then once the payment is settled, we'll just send you the router. Yep. No worries. Thank you. Okay. Anything else? No. That's it. Thanks. Okay. So for the Alright. express, it usually takes one to three business days. Once it Yep. arrive at the address, yeah, it's just an easy plug and play, Yep. and we need to few minutes for the connection to establish. 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