{"metadata":{"transaction_key":"deprecated","request_id":"019f3b27-1c08-7180-90d9-1f68dabc2f51","sha256":"83341272dcab6c157071695c899d1ca4f43a780964ab27dacd1bdd5cd32711fe","created":"2026-07-07T05:57:27.589Z","duration":14.903937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":38},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Gallagher Bassett. Please listen carefully to the following options as they have recently changed. If you're a work cover service provider and calling regarding an","confidence":1.0,"words":[{"word":"thank","start":2.96,"end":3.28,"confidence":0.67626953,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6460686326026917},{"word":"you","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5673201084136963},{"word":"for","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.54078209400177},{"word":"calling","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6395442485809326},{"word":"gallagher","start":4.24,"end":4.74,"confidence":0.9819336,"punctuated_word":"Gallagher","sentiment":"positive","sentiment_score":0.706584632396698},{"word":"bassett","start":4.7999997,"end":5.2999997,"confidence":0.9781901,"punctuated_word":"Bassett.","sentiment":"positive","sentiment_score":0.7224338054656982},{"word":"please","start":5.8399997,"end":6.24,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.06585125625133514},{"word":"listen","start":6.24,"end":6.64,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":-0.27775707840919495},{"word":"carefully","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"carefully","sentiment":"neutral","sentiment_score":-0.21817082166671753},{"word":"to","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14742138981819153},{"word":"the","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19895866513252256},{"word":"following","start":7.52,"end":8.0,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.3303276002407074},{"word":"options","start":8.0,"end":8.5,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.23523789644241333},{"word":"as","start":8.72,"end":8.96,"confidence":0.9863281,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.32327985763549805},{"word":"they","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.308129221200943},{"word":"have","start":9.2,"end":9.5199995,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2880679965019226},{"word":"recently","start":9.5199995,"end":10.0199995,"confidence":0.99902344,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":-0.18941278755664823},{"word":"changed","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.15324938297271729},{"word":"if","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.11912591755390169},{"word":"you're","start":11.44,"end":11.599999,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09969429671764374},{"word":"a","start":11.599999,"end":11.759999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08159103244543076},{"word":"work","start":11.759999,"end":12.0,"confidence":0.9873047,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.11762379109859468},{"word":"cover","start":12.0,"end":12.4,"confidence":0.9707031,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.09750862419605257},{"word":"service","start":12.4,"end":12.799999,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.18092195689678192},{"word":"provider","start":12.799999,"end":13.299999,"confidence":1.0,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.13670745491981506},{"word":"and","start":13.44,"end":13.84,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1876196265220642},{"word":"calling","start":13.84,"end":14.16,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.18466253578662872},{"word":"regarding","start":14.16,"end":14.559999,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.1655825525522232},{"word":"an","start":14.559999,"end":14.903937,"confidence":0.8691406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.06227387487888336}],"paragraphs":{"transcript":"\nThank you for calling Gallagher Bassett. Please listen carefully to the following options as they have recently changed. If you're a work cover service provider and calling regarding an","paragraphs":[{"sentences":[{"text":"Thank you for calling Gallagher Bassett.","start":2.96,"end":5.2999997,"sentiment":"positive","sentiment_score":0.6371222535769144},{"text":"Please listen carefully to the following options as they have recently changed.","start":5.8399997,"end":10.66,"sentiment":"neutral","sentiment_score":-0.22798866281906763},{"text":"If you're a work cover service provider and calling regarding an","start":11.28,"end":14.903937,"sentiment":"neutral","sentiment_score":-0.13030106032436545}],"sentiment":"neutral","sentiment_score":-0.0119462791701843,"num_words":29,"start":2.96,"end":14.903937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Gallagher Bassett. Please listen carefully to the following options as they have recently changed. If you're a work cover service provider and calling regarding an","paragraphs":[{"sentences":[{"text":"Thank you for calling Gallagher Bassett.","start":2.96,"end":5.2999997,"sentiment":"positive","sentiment_score":0.6371222535769144},{"text":"Please listen carefully to the following options as they have recently changed.","start":5.8399997,"end":10.66,"sentiment":"neutral","sentiment_score":-0.22798866281906763},{"text":"If you're a work cover service provider and calling regarding an","start":11.28,"end":14.903937,"sentiment":"neutral","sentiment_score":-0.13030106032436545}],"sentiment":"neutral","sentiment_score":-0.0119462791701843,"channel":1,"num_words":29,"start":2.96,"end":14.903937}]},"summary":{"result":"success","short":"Thank you for calling Gallagher Bassett. Please listen carefully to the following options as they have recently changed. If you're a work cover service provider and calling regarding an"},"intents":{"segments":[{"text":"Please listen carefully to the following options as they have recently changed.","start_word":6,"end_word":17,"intents":[{"intent":"Inform callers about options","confidence_score":0.025102114}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Gallagher Bassett.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6730186343193054},{"text":"Please listen carefully to the following options as they have recently changed. If you're a work cover service provider and calling regarding an","start_word":6,"end_word":28,"sentiment":"neutral","sentiment_score":-0.17245179414749146}],"average":{"sentiment":"neutral","sentiment_score":0.07228962998641164}}}}