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If you couldn't extend if you will extend the 15% discount for twelve months, you mean you mean for for one year? For one year, Yeah. Yeah. Let me see what what we can do in with your request, It's really a best deal. As you could see, you will be getting a router. You just need to pay for the delivery fee, either standard or express. Free connection to Capa. How about how about for six months if we can work things out? No. Twelve months. What's your name? Who are you? In the twelve month twenty four twelve months discount. So which which customer is this, Sabina? Because the inquiry earlier, the Linham address. No. Only one required no. Only the required promotion at twelve months. True. True. This customer would like to choose Airtel, willing to sign that for '24 contract, but would like to extend the current 15% from three months to twelve months. Because what counteroffer can we provide? Because what we offers on this site already best deals, free connection. Customer, no. 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Website. I'm willing to to go with you guys and willing to sign for twenty four month contract. If you couldn't extend if you will extend the 15% discount for twelve months, you mean you mean for for one year? For one year, Yeah.\n\nYeah. Let me see what what we can do in with your request, It's really a best deal. As you could see, you will be getting a router. You just need to pay for the delivery fee, either standard or express. Free connection to Capa.\n\nHow about how about for six months if we can work things out? No. Twelve months. What's your name? Who are you?\n\nIn the twelve month twenty four twelve months discount. So which which customer is this, Sabina? Because the inquiry earlier, the Linham address. No. Only one required no.\n\nOnly the required promotion at twelve months. True. True. This customer would like to choose Airtel, willing to sign that for '24 contract, but would like to extend the current 15% from three months to twelve months. Because what counteroffer can we provide?\n\nBecause what we offers on this site already best deals, free connection. Customer, no. That's the only offer we can provide you. At least sign up the customer I recharged my phone. I paid for the activation, but I cannot use it here.\n\nSo number, Indian number. My impression Airtel India Airtel AU affiliated one one entity phone number. Connection. Oh, India largest telecommunication service. So network NBN.\n\nNBN. NBN. Digital fiber to fiber. So one oh, 100 and b t s $80. Oh, okay.\n\nWhat's the name, though? Website, TPG current current ISP customer MBPS $180 100 MBPS for $80 for one year customer. So TPG website $80. Uh-oh. Uh-oh.\n\nFoundation. Tangieri. At least proven. Oh, okay. Oh, okay.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"How?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.005287050269544125},{"text":"Website.","start":72.075005,"end":72.575005,"sentiment":"neutral","sentiment_score":0.012332947924733162},{"text":"I'm willing to to go with you guys and willing to sign for twenty four month contract.","start":75.595,"end":83.135,"sentiment":"neutral","sentiment_score":0.13147426265127518},{"text":"If you couldn't extend if you will extend the 15% discount for twelve months, you mean you mean for for one year?","start":83.515,"end":93.6,"sentiment":"neutral","sentiment_score":-0.020145028829574585},{"text":"For one year, 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Oh, yeah. Uh-uh. Sorry. I think it's Melissa. Yeah. Yeah. Yeah. Yeah. Melissa. Yeah. I think so. Okay. So what's the concern, sir? You will never do you can explain? Yeah. 24 month month contact. I'm I'm asking for the twelve month contract. Okay. No. I'm just I'm just clarifying the the twelve month. Okay. One moment, please. Let me check. Uh-uh. Curious how many years did Ertel of Shadia operating here? I think I think more than twenty, thirty years No. No. No. I mean, here in Australia. Okay. One moment, Melissa. Thirteen years. That. But before, but but before doing that, can can I have your address so I can check if the area is serviceable? Address Yes. Yes. Sure. This is my address, so resources website. So NBN. So Okay. Let me check. For NBN, the we have six plans. So the highest is extreme plus. So you can have the you can have 100 MBT 1,000 up to 1,000 MBT. Yes. And for this price, and I see what what about pricing. You cannot extreme plus extreme. So Oh, okay, sir. So IT work from home. So Internet. Free three months I three. 15% of three months. After three months promotion guys since current Yes. Yes. I'll wait, Sabine. Yeah. So available. Uh-oh. We can provide two GB plans if they want. What's the address? I need to know the address first, please, to know what's what is available in this area. Address. One second, please. No problem. At the moment, this building has FTTB. So fiber to the building. Premises. So so max available speed is 100 Mbps appointment with technician find out how much they are paying. We will beat the price and try to get the upgrade for n from NBN so we can provide faster speeds. So it will be up to one one hundred Mbps. So so so I offer 100 Mbps. Raul, so instead of as you can see on our website, the the plan for 100 MBPS, so instead of 99, instead of a $100, you we will give it to you just only for $76. We can do for $76 less the fifteen percent three months and the holiday voucher for twenty four months. Holiday voucher. So Okay. That's that's good. I'm just on my vehicle vehicle I'm just on my vehicle. Let's do the sign up tomorrow. Can you call me back tomorrow morning? So, I'll help you. I'll assist you with the sign up. Spoke to Rahul. He will call you tomorrow. He said CTG are offering twelve months special. I checked if I checked if it's not true. Tangerine. Tangerine. Tangerine. Tangerine. Tangerine. Hi, Dom. Already spoke with Raul. He understand the situation now, and he's happy to proceed. He asked if I could call him tomorrow morning to help him complete the sign up as he's currently driving. Okay? Teams. Number of Okay Instead of 19 instead of a 100 per month with our with our super plan 100 MBPS, we'll just we'll just give you for it's for $76. See you. 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Oh, yeah. Uh-uh. Sorry. I think it's Melissa.\n\nYeah. Yeah. Yeah. Yeah. Melissa.\n\nYeah. I think so. Okay. So what's the concern, sir? You will never do you can explain?\n\nYeah. 24 month month contact. I'm I'm asking for the twelve month contract. Okay. No.\n\nI'm just I'm just clarifying the the twelve month. Okay. One moment, please. Let me check. Uh-uh.\n\nCurious how many years did Ertel of Shadia operating here? I think I think more than twenty, thirty years No. No. No. I mean, here in Australia.\n\nOkay. One moment, Melissa. Thirteen years. That. But before, but but before doing that, can can I have your address so I can check if the area is serviceable?\n\nAddress Yes. Yes. Sure. This is my address, so resources website. So NBN.\n\nSo Okay. Let me check. For NBN, the we have six plans. So the highest is extreme plus. So you can have the you can have 100 MBT 1,000 up to 1,000 MBT.\n\nYes. And for this price, and I see what what about pricing. You cannot extreme plus extreme. So Oh, okay, sir. So IT work from home.\n\nSo Internet. Free three months I three. 15% of three months. After three months promotion guys since current Yes. Yes.\n\nI'll wait, Sabine. Yeah. So available. Uh-oh. We can provide two GB plans if they want.\n\nWhat's the address? I need to know the address first, please, to know what's what is available in this area. Address. One second, please. No problem.\n\nAt the moment, this building has FTTB. So fiber to the building. Premises. So so max available speed is 100 Mbps appointment with technician find out how much they are paying. We will beat the price and try to get the upgrade for n from NBN so we can provide faster speeds.\n\nSo it will be up to one one hundred Mbps. So so so I offer 100 Mbps. Raul, so instead of as you can see on our website, the the plan for 100 MBPS, so instead of 99, instead of a $100, you we will give it to you just only for $76. We can do for $76 less the fifteen percent three months and the holiday voucher for twenty four months. Holiday voucher.\n\nSo Okay. That's that's good. I'm just on my vehicle vehicle I'm just on my vehicle. Let's do the sign up tomorrow. Can you call me back tomorrow morning?\n\nSo, I'll help you. I'll assist you with the sign up. Spoke to Rahul. He will call you tomorrow. He said CTG are offering twelve months special.\n\nI checked if I checked if it's not true. Tangerine. Tangerine. Tangerine. Tangerine.\n\nTangerine. Hi, Dom. Already spoke with Raul. He understand the situation now, and he's happy to proceed. He asked if I could call him tomorrow morning to help him complete the sign up as he's currently driving.\n\nOkay? Teams. Number of Okay Instead of 19 instead of a 100 per month with our with our super plan 100 MBPS, we'll just we'll just give you for it's for $76. See you. Bye bye.","paragraphs":[{"sentences":[{"text":"Uh-uh.","start":52.0,"end":52.5,"sentiment":"neutral","sentiment_score":-0.01943383365869522},{"text":"Oh, yeah.","start":94.994995,"end":97.095,"sentiment":"neutral","sentiment_score":0.029075990431010723},{"text":"Uh-uh.","start":118.560005,"end":119.060005,"sentiment":"neutral","sentiment_score":0.1101478859782219},{"text":"Sorry.","start":221.84,"end":222.0,"sentiment":"neutral","sentiment_score":-0.09066696465015411},{"text":"I think it's 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check.","start":264.855,"end":274.085,"sentiment":"neutral","sentiment_score":-0.001371484560271104},{"text":"Uh-uh.","start":312.44,"end":312.94,"sentiment":"neutral","sentiment_score":-0.04546093940734863}],"sentiment":"neutral","sentiment_score":-0.0740679006147034,"num_words":17,"start":254.37,"end":312.94},{"sentences":[{"text":"Curious how many years did Ertel of Shadia operating here?","start":444.02,"end":449.31998,"sentiment":"neutral","sentiment_score":-0.01688796477392316},{"text":"I think I think more than twenty, thirty years No.","start":460.935,"end":467.575,"sentiment":"neutral","sentiment_score":-0.047471200488507746},{"text":"No.","start":467.575,"end":467.735,"sentiment":"neutral","sentiment_score":-0.2612755000591278},{"text":"No.","start":467.735,"end":467.895,"sentiment":"neutral","sentiment_score":-0.25245773792266846},{"text":"I mean, here in 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serviceable?","start":511.965,"end":519.185,"sentiment":"neutral","sentiment_score":-0.006652245054614137}],"sentiment":"neutral","sentiment_score":-0.004813601206666951,"num_words":29,"start":471.43,"end":519.185},{"sentences":[{"text":"Address Yes.","start":520.925,"end":521.965,"sentiment":"neutral","sentiment_score":0.013324373867362738},{"text":"Yes.","start":521.965,"end":522.205,"sentiment":"neutral","sentiment_score":0.03537992015480995},{"text":"Sure.","start":522.205,"end":522.445,"sentiment":"neutral","sentiment_score":0.06043792888522148},{"text":"This is my address, so resources website.","start":522.445,"end":533.03,"sentiment":"neutral","sentiment_score":0.05316754749843052},{"text":"So NBN.","start":533.89,"end":536.87,"sentiment":"neutral","sentiment_score":0.031805080361664295}],"sentiment":"neutral","sentiment_score":0.04294227615285378,"num_words":13,"start":520.925,"end":536.87},{"sentences":[{"text":"So Okay.","start":541.405,"end":551.25,"sentiment":"neutral","sentiment_score":0.036749765276908875},{"text":"Let me check.","start":551.25,"end":552.31,"sentiment":"neutral","sentiment_score":0.04152765373388926},{"text":"For NBN, the we have six plans.","start":554.13,"end":556.44995,"sentiment":"neutral","sentiment_score":0.061261847615242004},{"text":"So the highest is extreme plus.","start":556.44995,"end":558.55,"sentiment":"neutral","sentiment_score":0.155794195830822},{"text":"So you can have the you can have 100 MBT 1,000 up to 1,000 MBT.","start":559.25,"end":564.31,"sentiment":"neutral","sentiment_score":0.14590288698673248}],"sentiment":"neutral","sentiment_score":0.11364314863176057,"num_words":33,"start":541.405,"end":564.31},{"sentences":[{"text":"Yes.","start":564.37,"end":564.87,"sentiment":"neutral","sentiment_score":0.09258980304002762},{"text":"And for this price, and I see what what about pricing.","start":564.93,"end":571.98505,"sentiment":"neutral","sentiment_score":0.034232831644740974},{"text":"You cannot extreme plus extreme.","start":572.445,"end":580.29,"sentiment":"neutral","sentiment_score":-0.00010247677564620972},{"text":"So Oh, okay, sir.","start":580.29,"end":585.11,"sentiment":"neutral","sentiment_score":0.17363008484244347},{"text":"So IT work from home.","start":591.73,"end":594.46497,"sentiment":"neutral","sentiment_score":0.19342924952507018}],"sentiment":"neutral","sentiment_score":0.08193481362496431,"num_words":26,"start":564.37,"end":594.46497},{"sentences":[{"text":"So Internet.","start":596.685,"end":597.50494,"sentiment":"neutral","sentiment_score":0.0891936793923378},{"text":"Free three months I three.","start":603.245,"end":604.94495,"sentiment":"neutral","sentiment_score":0.08215240538120269},{"text":"15% of three months.","start":605.245,"end":606.94495,"sentiment":"neutral","sentiment_score":0.0937220361083746},{"text":"After three months promotion guys since current Yes.","start":608.35004,"end":635.62,"sentiment":"neutral","sentiment_score":0.04693316575139761},{"text":"Yes.","start":635.62,"end":635.94,"sentiment":"neutral","sentiment_score":0.09024678170681}],"sentiment":"neutral","sentiment_score":0.07148748189210892,"num_words":20,"start":596.685,"end":635.94},{"sentences":[{"text":"I'll wait, Sabine.","start":635.94,"end":636.89996,"sentiment":"neutral","sentiment_score":0.0966793696085612},{"text":"Yeah.","start":636.89996,"end":637.39996,"sentiment":"neutral","sentiment_score":0.06924718618392944},{"text":"So available.","start":638.98,"end":670.07,"sentiment":"neutral","sentiment_score":0.0368022695183754},{"text":"Uh-oh.","start":672.21,"end":672.71,"sentiment":"neutral","sentiment_score":0.033818360418081284},{"text":"We can provide two GB plans if they want.","start":679.625,"end":682.505,"sentiment":"neutral","sentiment_score":0.08434938349657589}],"sentiment":"neutral","sentiment_score":0.07661579037085176,"num_words":16,"start":635.94,"end":682.505},{"sentences":[{"text":"What's the address?","start":682.505,"end":683.385,"sentiment":"neutral","sentiment_score":0.009930084769924482},{"text":"I need to know the address first, please, to know what's what is available in this area.","start":683.385,"end":687.805,"sentiment":"neutral","sentiment_score":-0.0004694506197291262},{"text":"Address.","start":688.665,"end":689.165,"sentiment":"neutral","sentiment_score":0.005088084377348423},{"text":"One second, please.","start":689.545,"end":690.605,"sentiment":"neutral","sentiment_score":0.011702914722263813},{"text":"No problem.","start":690.90497,"end":691.565,"sentiment":"neutral","sentiment_score":0.10639559850096703}],"sentiment":"neutral","sentiment_score":0.010569139204632778,"num_words":26,"start":682.505,"end":691.565},{"sentences":[{"text":"At the moment, this building has FTTB.","start":694.29,"end":696.70996,"sentiment":"neutral","sentiment_score":0.04449519248945372},{"text":"So fiber to the building.","start":698.20996,"end":699.83,"sentiment":"neutral","sentiment_score":0.051447462290525436},{"text":"Premises.","start":702.05,"end":702.55,"sentiment":"neutral","sentiment_score":0.06440098583698273},{"text":"So so max available speed is 100 Mbps appointment with technician find out how much they are paying.","start":703.57,"end":721.0,"sentiment":"neutral","sentiment_score":0.09226763600276576},{"text":"We will beat the price and try to get the upgrade for n from NBN so we can provide faster speeds.","start":721.0,"end":727.10004,"sentiment":"neutral","sentiment_score":0.19031029088156565}],"sentiment":"neutral","sentiment_score":0.12096996540920092,"num_words":52,"start":694.29,"end":727.10004},{"sentences":[{"text":"So it will be up to one one hundred Mbps.","start":727.56,"end":729.98004,"sentiment":"neutral","sentiment_score":0.07930913344025611},{"text":"So so so I offer 100 Mbps.","start":730.12,"end":733.58,"sentiment":"neutral","sentiment_score":0.06086254385965211},{"text":"Raul, so instead of as you can see on our website, the the plan for 100 MBPS, so instead of 99, instead of a $100, you we will give it to you just only for $76.","start":764.825,"end":783.45,"sentiment":"neutral","sentiment_score":0.0910394521844056},{"text":"We can do for $76 less the fifteen percent three months and the holiday voucher for twenty four months.","start":786.87,"end":793.695,"sentiment":"neutral","sentiment_score":0.11837226583769447},{"text":"Holiday voucher.","start":796.955,"end":798.095,"sentiment":"neutral","sentiment_score":0.04661213792860508}],"sentiment":"neutral","sentiment_score":0.09241684793016396,"num_words":74,"start":727.56,"end":798.095},{"sentences":[{"text":"So Okay.","start":800.635,"end":829.43,"sentiment":"neutral","sentiment_score":0.09359995648264885},{"text":"That's that's good.","start":832.61,"end":833.99,"sentiment":"positive","sentiment_score":0.5133805672327677},{"text":"I'm just on my vehicle vehicle I'm just on my vehicle.","start":836.21,"end":841.83,"sentiment":"neutral","sentiment_score":0.14039512994614514},{"text":"Let's do the sign up tomorrow.","start":841.89,"end":843.51,"sentiment":"neutral","sentiment_score":0.139232928554217},{"text":"Can you call me back tomorrow morning?","start":843.73,"end":845.675,"sentiment":"neutral","sentiment_score":0.07492627948522568}],"sentiment":"neutral","sentiment_score":0.1597092955790717,"num_words":29,"start":800.635,"end":845.675},{"sentences":[{"text":"So, I'll help you.","start":845.815,"end":847.655,"sentiment":"neutral","sentiment_score":0.17111527547240257},{"text":"I'll assist you with the sign up.","start":847.655,"end":849.435,"sentiment":"neutral","sentiment_score":0.17125676359449113},{"text":"Spoke to Rahul.","start":859.51,"end":860.47003,"sentiment":"neutral","sentiment_score":0.019304002324740093},{"text":"He will call you tomorrow.","start":860.47003,"end":862.41,"sentiment":"neutral","sentiment_score":0.005000727251172066},{"text":"He said CTG are offering twelve months special.","start":868.31,"end":872.09,"sentiment":"neutral","sentiment_score":-0.008028375916182995}],"sentiment":"neutral","sentiment_score":0.07044248455376537,"num_words":27,"start":845.815,"end":872.09},{"sentences":[{"text":"I checked if I checked if it's not true.","start":872.865,"end":876.325,"sentiment":"neutral","sentiment_score":-0.07408212083909246},{"text":"Tangerine.","start":1000.605,"end":1001.105,"sentiment":"neutral","sentiment_score":0.027557220309972763},{"text":"Tangerine.","start":1001.165,"end":1001.665,"sentiment":"neutral","sentiment_score":0.026702262461185455},{"text":"Tangerine.","start":1002.835,"end":1003.085,"sentiment":"neutral","sentiment_score":0.02606256678700447},{"text":"Tangerine.","start":1003.085,"end":1003.335,"sentiment":"neutral","sentiment_score":0.027865326032042503}],"sentiment":"neutral","sentiment_score":-0.04296551630474054,"num_words":13,"start":872.865,"end":1003.335},{"sentences":[{"text":"Tangerine.","start":1003.335,"end":1003.835,"sentiment":"neutral","sentiment_score":0.027931544929742813},{"text":"Hi, Dom.","start":1109.1849,"end":1109.9049,"sentiment":"neutral","sentiment_score":0.15382051467895508},{"text":"Already spoke with Raul.","start":1109.9049,"end":1111.2649,"sentiment":"neutral","sentiment_score":0.1746293567121029},{"text":"He understand the situation now, and he's happy to proceed.","start":1111.2649,"end":1114.4049,"sentiment":"positive","sentiment_score":0.44138831198215484},{"text":"He asked if I could call him tomorrow morning to help him complete the sign up as he's currently driving.","start":1114.8401,"end":1119.9,"sentiment":"neutral","sentiment_score":0.19648793824017047}],"sentiment":"neutral","sentiment_score":0.2534522131286763,"num_words":37,"start":1003.335,"end":1119.9},{"sentences":[{"text":"Okay?","start":1299.575,"end":1300.075,"sentiment":"neutral","sentiment_score":0.05091480910778046},{"text":"Teams.","start":1300.695,"end":1301.195,"sentiment":"neutral","sentiment_score":0.04431580379605293},{"text":"Number of Okay Instead of 19 instead of a 100 per month with our with our super plan 100 MBPS, we'll just we'll just give you for it's for $76.","start":1372.95,"end":1417.31,"sentiment":"neutral","sentiment_score":0.06609501795222363},{"text":"See you.","start":1433.8989,"end":1434.2189,"sentiment":"positive","sentiment_score":0.36696256697177887},{"text":"Bye bye.","start":1434.2189,"end":1434.8789,"sentiment":"neutral","sentiment_score":0.04554206505417824}],"sentiment":"neutral","sentiment_score":0.08064140043117934,"num_words":36,"start":1299.575,"end":1434.8789}]}}]}],"paragraphs":{"transcript":"\nChannel 0: How?\n\nChannel 1: Uh-uh.\n\nChannel 0: Website. I'm willing to to go with you guys and willing to sign for twenty four month contract. If you couldn't extend if you will extend the 15% discount for twelve months, you mean you mean for for one year?\n\nChannel 1: Oh,\n\nChannel 0: For one\n\nChannel 1: yeah.\n\nChannel 0: year, Yeah. Yeah. Let me see what what we can do in with your request, It's really a best deal. As you could see, you will be getting a router. You just need to pay for the delivery fee, either standard or express.\n\nChannel 1: Uh-uh.\n\nChannel 0: Free connection to Capa. How about how about for six months if we can work things out? No. Twelve months. What's your name?\n\nWho are you?\n\nChannel 1: Sorry. I think it's Melissa. Yeah. Yeah. Yeah.\n\nYeah. Melissa. Yeah. I think so. Okay.\n\nSo what's the concern, sir? You will never do you can explain? Yeah. 24 month month contact. I'm I'm asking for the twelve month contract.\n\nChannel 0: In the twelve\n\nChannel 1: Okay.\n\nChannel 0: month twenty four twelve months discount.\n\nChannel 1: No. I'm just I'm just clarifying the the twelve month. Okay. One moment, please. Let me check.\n\nChannel 0: So which which customer is this, Sabina? Because the inquiry earlier, the Linham address. No. Only one required no. Only the required promotion at twelve months.\n\nTrue. True. This customer would like to choose Airtel, willing to sign that for '24 contract, but would like to extend the current 15% from three months to twelve months. Because\n\nChannel 1: Uh-uh.\n\nChannel 0: what counteroffer can we provide? Because what we offers on this site already best deals, free connection. Customer, no. That's the only offer we can provide you. At least sign up the customer I recharged my phone.\n\nI paid for the activation, but I cannot use it here. So number, Indian number. My impression Airtel India Airtel AU affiliated one one entity phone number. Connection.\n\nChannel 1: Curious how many years did Ertel of Shadia operating here? I think I think more than twenty, thirty years No. No. No. I mean, here in Australia.\n\nOkay. One moment, Melissa. Thirteen years.\n\nChannel 0: Oh, India largest telecommunication service.\n\nChannel 1: That. But before, but but before doing that, can can I have your address so I can check if the area is serviceable? Address Yes. Yes. Sure.\n\nThis is my address, so resources website. So NBN. So Okay. Let me check. For NBN, the we have six plans.\n\nSo the highest is extreme plus. So you can have the you can have 100 MBT 1,000 up to 1,000 MBT. Yes. And for this price, and I see what what about pricing. You cannot extreme plus extreme.\n\nSo Oh, okay, sir. So IT work from home. So Internet. Free three months I three. 15% of three months.\n\nAfter three months promotion guys since current Yes. Yes. I'll wait, Sabine. Yeah. So\n\nChannel 0: So network NBN. NBN.\n\nChannel 1: available. Uh-oh.\n\nChannel 0: NBN.\n\nChannel 1: We can provide two GB plans if they want. What's the address? I need to know the address first, please, to know what's what is available in this area. Address. One second, please.\n\nNo problem. At the moment, this building has FTTB. So fiber to the building. Premises. So so\n\nChannel 0: Digital fiber to fiber.\n\nChannel 1: max available speed is 100 Mbps appointment with technician find out how much they are paying. We will beat the price and try to get the upgrade for n from NBN so we can provide faster speeds. So it will be up to one one hundred Mbps. So so so I offer 100 Mbps.\n\nChannel 0: So one oh, 100 and b t s $80. Oh, okay.\n\nChannel 1: Raul, so instead of as you can see on our website, the the plan for 100 MBPS, so instead of 99, instead of a $100, you we will give it to you just only for $76. We can do for $76 less the fifteen percent three months and the holiday voucher for twenty four months. Holiday voucher. So\n\nChannel 0: What's the name, though?\n\nChannel 1: Okay. That's that's good. I'm just on my vehicle vehicle I'm just on my vehicle. Let's do the sign up tomorrow. Can you call me back tomorrow morning?\n\nSo, I'll help you. I'll assist you with the sign up. Spoke to Rahul. He will call you tomorrow. He said CTG are offering twelve months special.\n\nI checked if I checked if it's not true.\n\nChannel 0: Website, TPG current current ISP customer MBPS $180 100 MBPS for $80 for one year customer. So TPG website $80. Uh-oh. Uh-oh. Foundation.\n\nChannel 1: Tangerine. Tangerine. Tangerine. Tangerine. Tangerine.\n\nChannel 0: Tangieri.\n\nChannel 1: Hi, Dom. Already spoke with Raul. He understand the situation now, and he's happy to proceed. He asked if I could call him tomorrow morning to help him complete the sign up as he's currently driving.\n\nChannel 0: At least proven.\n\nChannel 1: Okay?\n\nChannel 0: Oh,\n\nChannel 1: Teams.\n\nChannel 0: okay. Oh, okay.\n\nChannel 1: Number of Okay Instead of 19 instead of a 100 per month with our with our super plan 100 MBPS, we'll just we'll just give you for it's for $76.\n\nChannel 0: Bye bye.\n\nChannel 1: See you. Bye bye.","paragraphs":[{"sentences":[{"text":"How?","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.005287050269544125}],"sentiment":"neutral","sentiment_score":0.005287050269544125,"channel":0,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Uh-uh.","start":52.0,"end":52.5,"sentiment":"neutral","sentiment_score":-0.01943383365869522}],"sentiment":"neutral","sentiment_score":-0.01943383365869522,"channel":1,"num_words":1,"start":52.0,"end":52.5},{"sentences":[{"text":"Website.","start":72.075005,"end":72.575005,"sentiment":"neutral","sentiment_score":0.012332947924733162},{"text":"I'm willing to to go with you guys and willing to sign for twenty four month contract.","start":75.595,"end":83.135,"sentiment":"neutral","sentiment_score":0.13147426265127518},{"text":"If you couldn't extend if you will extend the 15% discount for twelve months, you mean you mean for for one year?","start":83.515,"end":93.6,"sentiment":"neutral","sentiment_score":-0.020145028829574585}],"sentiment":"neutral","sentiment_score":0.04510511946864426,"channel":0,"num_words":40,"start":72.075005,"end":93.6},{"sentences":[{"text":"Oh,","start":94.994995,"end":95.494995,"sentiment":"neutral","sentiment_score":0.02976851724088192}],"sentiment":"neutral","sentiment_score":0.02976851724088192,"channel":1,"num_words":1,"start":94.994995,"end":95.494995},{"sentences":[{"text":"For one","start":96.22,"end":96.78,"sentiment":"neutral","sentiment_score":0.024654682725667953}],"sentiment":"neutral","sentiment_score":0.024654682725667953,"channel":0,"num_words":2,"start":96.22,"end":96.78},{"sentences":[{"text":"yeah.","start":96.595,"end":97.095,"sentiment":"neutral","sentiment_score":0.028383463621139526}],"sentiment":"neutral","sentiment_score":0.028383463621139526,"channel":1,"num_words":1,"start":96.595,"end":97.095},{"sentences":[{"text":"year, Yeah.","start":96.78,"end":98.32,"sentiment":"neutral","sentiment_score":0.05047431029379368},{"text":"Yeah.","start":100.755005,"end":101.255005,"sentiment":"neutral","sentiment_score":0.09716372191905975},{"text":"Let me see what what we can do in with your request, It's really a best deal.","start":101.475006,"end":109.235,"sentiment":"neutral","sentiment_score":0.2889181292232345},{"text":"As you could see, you will be getting a router.","start":109.235,"end":112.435005,"sentiment":"positive","sentiment_score":0.34630582928657533},{"text":"You just need to pay for the delivery fee, either standard or express.","start":112.435005,"end":117.5,"sentiment":"neutral","sentiment_score":0.20908034650179055}],"sentiment":"neutral","sentiment_score":0.2625772868997829,"channel":0,"num_words":43,"start":96.78,"end":117.5},{"sentences":[{"text":"Uh-uh.","start":118.560005,"end":119.060005,"sentiment":"neutral","sentiment_score":0.1101478859782219}],"sentiment":"neutral","sentiment_score":0.1101478859782219,"channel":1,"num_words":1,"start":118.560005,"end":119.060005},{"sentences":[{"text":"Free connection to Capa.","start":121.32,"end":125.740005,"sentiment":"neutral","sentiment_score":0.14210207015275955},{"text":"How about how about for six months if we can work things out?","start":126.04,"end":130.635,"sentiment":"neutral","sentiment_score":0.10146983369038655},{"text":"No.","start":131.735,"end":132.235,"sentiment":"neutral","sentiment_score":-0.14273303747177124},{"text":"Twelve months.","start":132.535,"end":133.355,"sentiment":"neutral","sentiment_score":-0.08547666668891907},{"text":"What's your name?","start":202.38,"end":203.44,"sentiment":"neutral","sentiment_score":-0.054486642281214394}],"sentiment":"neutral","sentiment_score":0.0613204269953396,"channel":0,"num_words":23,"start":121.32,"end":203.44},{"sentences":[{"text":"Who are you?","start":203.66,"end":204.56001,"sentiment":"neutral","sentiment_score":-0.05569432800014814}],"sentiment":"neutral","sentiment_score":-0.05569432800014814,"channel":0,"num_words":3,"start":203.66,"end":204.56001},{"sentences":[{"text":"Sorry.","start":221.84,"end":222.0,"sentiment":"neutral","sentiment_score":-0.09066696465015411},{"text":"I think it's Melissa.","start":222.0,"end":223.14,"sentiment":"neutral","sentiment_score":-0.07588292192667723},{"text":"Yeah.","start":224.31999,"end":224.56,"sentiment":"neutral","sentiment_score":-0.0057870931923389435},{"text":"Yeah.","start":224.56,"end":224.79999,"sentiment":"neutral","sentiment_score":0.003478490747511387},{"text":"Yeah.","start":224.79999,"end":225.04,"sentiment":"neutral","sentiment_score":0.009413877502083778}],"sentiment":"neutral","sentiment_score":-0.04838667216245085,"channel":1,"num_words":8,"start":221.84,"end":225.04},{"sentences":[{"text":"Yeah.","start":225.04,"end":225.36,"sentiment":"neutral","sentiment_score":0.017331071197986603},{"text":"Melissa.","start":225.36,"end":225.86,"sentiment":"neutral","sentiment_score":0.012314848601818085},{"text":"Yeah.","start":226.4,"end":226.56,"sentiment":"neutral","sentiment_score":0.007746804505586624},{"text":"I think so.","start":226.56,"end":227.51999,"sentiment":"neutral","sentiment_score":-0.010825213665763537},{"text":"Okay.","start":228.0,"end":228.4,"sentiment":"neutral","sentiment_score":-0.023992307484149933}],"sentiment":"neutral","sentiment_score":-0.0027250320251498905,"channel":1,"num_words":7,"start":225.04,"end":228.4},{"sentences":[{"text":"So what's the concern, sir?","start":228.4,"end":230.18,"sentiment":"neutral","sentiment_score":-0.06678045764565468},{"text":"You will never do you can explain?","start":230.4,"end":231.92,"sentiment":"neutral","sentiment_score":-0.2772871128150395},{"text":"Yeah.","start":231.92,"end":232.4,"sentiment":"neutral","sentiment_score":-0.05240591615438461},{"text":"24 month month contact.","start":232.4,"end":233.86,"sentiment":"neutral","sentiment_score":-0.02817658381536603},{"text":"I'm I'm asking for the twelve month 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customer is this, Sabina?","start":280.49002,"end":282.75,"sentiment":"neutral","sentiment_score":-0.006585103193564075},{"text":"Because the inquiry earlier, the Linham address.","start":282.81,"end":286.51,"sentiment":"neutral","sentiment_score":-0.04296876170805523},{"text":"No.","start":287.53,"end":287.93002,"sentiment":"neutral","sentiment_score":-0.1778603494167328},{"text":"Only one required no.","start":287.93002,"end":290.65002,"sentiment":"neutral","sentiment_score":-0.17473875358700752},{"text":"Only the required promotion at twelve 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paying.","start":707.08997,"end":721.0,"sentiment":"neutral","sentiment_score":0.09564220905303955},{"text":"We will beat the price and try to get the upgrade for n from NBN so we can provide faster speeds.","start":721.0,"end":727.10004,"sentiment":"neutral","sentiment_score":0.19031029088156565},{"text":"So it will be up to one one hundred Mbps.","start":727.56,"end":729.98004,"sentiment":"neutral","sentiment_score":0.07930913344025611},{"text":"So so so I offer 100 Mbps.","start":730.12,"end":733.58,"sentiment":"neutral","sentiment_score":0.06086254385965211}],"sentiment":"neutral","sentiment_score":0.12492445545891921,"channel":1,"num_words":54,"start":707.08997,"end":733.58},{"sentences":[{"text":"So one oh, 100 and b t s $80.","start":745.255,"end":751.27496,"sentiment":"neutral","sentiment_score":0.049371264461014},{"text":"Oh, okay.","start":752.535,"end":753.27496,"sentiment":"neutral","sentiment_score":0.14573249220848083}],"sentiment":"neutral","sentiment_score":0.06689148768782616,"channel":0,"num_words":11,"start":745.255,"end":753.27496},{"sentences":[{"text":"Raul, so instead of as you can see on our website, the the plan for 100 MBPS, so instead of 99, instead of a $100, you we will give it to you just only for $76.","start":764.825,"end":783.45,"sentiment":"neutral","sentiment_score":0.0910394521844056},{"text":"We can do for $76 less the fifteen percent three months and the holiday voucher for twenty four months.","start":786.87,"end":793.695,"sentiment":"neutral","sentiment_score":0.11837226583769447},{"text":"Holiday 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sign up tomorrow.","start":841.89,"end":843.51,"sentiment":"neutral","sentiment_score":0.139232928554217},{"text":"Can you call me back tomorrow morning?","start":843.73,"end":845.675,"sentiment":"neutral","sentiment_score":0.07492627948522568}],"sentiment":"neutral","sentiment_score":0.16429777975593293,"channel":1,"num_words":28,"start":828.93,"end":845.675},{"sentences":[{"text":"So, I'll help you.","start":845.815,"end":847.655,"sentiment":"neutral","sentiment_score":0.17111527547240257},{"text":"I'll assist you with the sign up.","start":847.655,"end":849.435,"sentiment":"neutral","sentiment_score":0.17125676359449113},{"text":"Spoke to Rahul.","start":859.51,"end":860.47003,"sentiment":"neutral","sentiment_score":0.019304002324740093},{"text":"He will call you tomorrow.","start":860.47003,"end":862.41,"sentiment":"neutral","sentiment_score":0.005000727251172066},{"text":"He said CTG are offering twelve months 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$80.","start":948.6,"end":955.85504,"sentiment":"neutral","sentiment_score":-0.006900062086060643},{"text":"Uh-oh.","start":968.65,"end":969.15,"sentiment":"neutral","sentiment_score":0.010113867931067944},{"text":"Uh-oh.","start":977.21,"end":977.71,"sentiment":"neutral","sentiment_score":0.010063303634524344},{"text":"Foundation.","start":1000.27997,"end":1000.77997,"sentiment":"neutral","sentiment_score":0.016706332564353943}],"sentiment":"neutral","sentiment_score":-0.011892828037557394,"channel":0,"num_words":23,"start":933.22504,"end":1000.77997},{"sentences":[{"text":"Tangerine.","start":1000.605,"end":1001.105,"sentiment":"neutral","sentiment_score":0.027557220309972763},{"text":"Tangerine.","start":1001.165,"end":1001.665,"sentiment":"neutral","sentiment_score":0.026702262461185455},{"text":"Tangerine.","start":1002.835,"end":1003.085,"sentiment":"neutral","sentiment_score":0.02606256678700447},{"text":"Tangerine.","start":1003.085,"end":1003.335,"sentiment":"neutral","sentiment_score":0.027865326032042503},{"text":"Tangerine.","start":1003.335,"end":1003.835,"sentiment":"neutral","sentiment_score":0.027931544929742813}],"sentiment":"neutral","sentiment_score":0.027223784103989603,"channel":1,"num_words":5,"start":1000.605,"end":1003.835},{"sentences":[{"text":"Tangieri.","start":1004.51996,"end":1005.01996,"sentiment":"neutral","sentiment_score":0.029348738491535187}],"sentiment":"neutral","sentiment_score":0.029348738491535187,"channel":0,"num_words":1,"start":1004.51996,"end":1005.01996},{"sentences":[{"text":"Hi, Dom.","start":1109.1849,"end":1109.9049,"sentiment":"neutral","sentiment_score":0.15382051467895508},{"text":"Already spoke with Raul.","start":1109.9049,"end":1111.2649,"sentiment":"neutral","sentiment_score":0.1746293567121029},{"text":"He understand the situation now, and he's happy to proceed.","start":1111.2649,"end":1114.4049,"sentiment":"positive","sentiment_score":0.44138831198215484},{"text":"He asked if I could call him tomorrow morning to help him complete the sign up as he's currently driving.","start":1114.8401,"end":1119.9,"sentiment":"neutral","sentiment_score":0.19648793824017047}],"sentiment":"neutral","sentiment_score":0.25971667613420224,"channel":1,"num_words":36,"start":1109.1849,"end":1119.9},{"sentences":[{"text":"At least 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okay.","start":1302.13,"end":1302.87,"sentiment":"neutral","sentiment_score":0.05730987712740898}],"sentiment":"neutral","sentiment_score":0.0590445746978124,"channel":0,"num_words":3,"start":1300.77,"end":1302.87},{"sentences":[{"text":"Number of Okay Instead of 19 instead of a 100 per month with our with our super plan 100 MBPS, we'll just we'll just give you for it's for $76.","start":1372.95,"end":1417.31,"sentiment":"neutral","sentiment_score":0.06609501795222363}],"sentiment":"neutral","sentiment_score":0.06609501795222363,"channel":1,"num_words":30,"start":1372.95,"end":1417.31},{"sentences":[{"text":"Bye bye.","start":1433.4089,"end":1434.069,"sentiment":"neutral","sentiment_score":0.1731574535369873}],"sentiment":"neutral","sentiment_score":0.1731574535369873,"channel":0,"num_words":2,"start":1433.4089,"end":1434.069},{"sentences":[{"text":"See you.","start":1433.8989,"end":1434.2189,"sentiment":"positive","sentiment_score":0.36696256697177887},{"text":"Bye bye.","start":1434.2189,"end":1434.8789,"sentiment":"neutral","sentiment_score":0.04554206505417824}],"sentiment":"neutral","sentiment_score":0.20625231601297855,"channel":1,"num_words":4,"start":1433.8989,"end":1434.8789}]},"summary":{"result":"success","short":"The customer is interested in signing a 24-month contract with the agent's company. The customer wants to extend their current contract for 12 months and is interested in Airtel. The agent clarifies the details of the contract and offers a discount on the customer's plan. The customer agrees to sign and the agent promises to call back the next day to complete the sign-up process."},"intents":{"segments":[{"text":"I'm willing to to go with you guys and willing to sign for twenty four month contract. If you couldn't extend if you will extend the 15% discount for twelve months, you mean you mean for for one year?","start_word":3,"end_word":41,"intents":[{"intent":"Offer deal","confidence_score":0.0013043693}]},{"text":"I'm willing to to go with you guys and willing to sign for twenty four month contract. If you couldn't extend if you will extend the 15% discount for twelve months, you mean you mean for for one year? Oh, For one yeah.","start_word":3,"end_word":45,"intents":[{"intent":"Clarify contract terms","confidence_score":0.00048508623}]},{"text":"So it will be up to one one hundred Mbps. So so so I offer 100 Mbps. So one oh, 100 and b t s $80. Oh, okay.","start_word":563,"end_word":590,"intents":[{"intent":"Offer plan","confidence_score":0.47865283}]},{"text":"Raul, so instead of as you can see on our website, the the plan for 100 MBPS, so instead of 99, instead of a $100, you we will give it to you just only for $76. We can do for $76 less the fifteen percent three months and the holiday voucher for twenty four months.","start_word":590,"end_word":644,"intents":[{"intent":"Offer discount","confidence_score":0.11683503}]},{"text":"Can you call me back tomorrow morning?","start_word":673,"end_word":679,"intents":[{"intent":"Call back tomorrow","confidence_score":0.011626877}]},{"text":"Already spoke with Raul. He understand the situation now, and he's happy to proceed. He asked if I could call him tomorrow morning to help him complete the sign up as he's currently driving. At least proven. Okay?","start_word":747,"end_word":784,"intents":[{"intent":"Complete sign up","confidence_score":0.259341}]}]},"sentiments":{"segments":[{"text":"How? Uh-uh. Website. I'm willing to to go with you guys and willing to sign for twenty four month contract. If you couldn't extend if you will extend the 15% discount for twelve months, you mean you mean for for one year? Oh, For one yeah. year, Yeah. Yeah.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.03685414418578148},{"text":"Let me see what what we can do in with your request, It's really a best deal. As you could see, you will be getting a router.","start_word":49,"end_word":75,"sentiment":"positive","sentiment_score":0.34230586886405945},{"text":"You just need to pay for the delivery fee, either standard or express. Uh-uh. Free connection to Capa. How about how about for six months if we can work things out? No. Twelve months. What's your name? Who are you? Sorry. I think it's Melissa. Yeah. Yeah. Yeah. Yeah. Melissa. Yeah. I think so. Okay. So what's the concern, sir? You will never do you can explain? Yeah. 24 month month contact. I'm I'm asking for the twelve month contract. In the twelve Okay. month twenty four twelve months discount. No. I'm just I'm just clarifying the the twelve month. Okay. One moment, please. Let me check. So which which customer is this, Sabina? Because the inquiry earlier, the Linham address. No. Only one required no. Only the required promotion at twelve months. True. True. This customer would like to choose Airtel, willing to sign that for '24 contract, but would like to extend the current 15% from three months to twelve months. Because Uh-uh. what counteroffer can we provide? Because what we offers on this site already best deals, free connection. Customer, no. That's the only offer we can provide you. At least sign up the customer I recharged my phone. I paid for the activation, but I cannot use it here. So number, Indian number. My impression Airtel India Airtel AU affiliated one one entity phone number. Connection. Curious how many years did Ertel of Shadia operating here? I think I think more than twenty, thirty years No. No. No. I mean, here in Australia. Okay. One moment, Melissa. Thirteen years. Oh, India largest telecommunication service. That. But before, but but before doing that, can can I have your address so I can check if the area is serviceable? Address Yes. Yes. Sure. This is my address, so resources website. So NBN. So Okay. Let me check. For NBN, the we have six plans. So the highest is extreme plus. So you can have the you can have 100 MBT 1,000 up to 1,000 MBT. Yes. And for this price, and I see what what about pricing. You cannot extreme plus extreme. So Oh, okay, sir. So IT work from home. So Internet. Free three months I three. 15% of three months. After three months promotion guys since current Yes. Yes. I'll wait, Sabine. Yeah. So So network NBN. NBN. available. Uh-oh. NBN. We can provide two GB plans if they want. What's the address? I need to know the address first, please, to know what's what is available in this area. Address. One second, please. No problem. At the moment, this building has FTTB. So fiber to the building. Premises. So Digital so fiber to fiber. max available speed is 100 Mbps appointment with technician find out how much they are paying. We will beat the price and try to get the upgrade for n from NBN so we can provide faster speeds. So it will be up to one one hundred Mbps. So so so I offer 100 Mbps. So one oh, 100 and b t s $80. Oh, okay. Raul, so instead of as you can see on our website, the the plan for 100 MBPS, so instead of 99, instead of a $100, you we will give it to you just only for $76. We can do for $76 less the fifteen percent three months and the holiday voucher for twenty four months. Holiday voucher. So What's the name, though? Okay.","start_word":76,"end_word":652,"sentiment":"neutral","sentiment_score":0.02214050561551205},{"text":"That's that's good.","start_word":653,"end_word":655,"sentiment":"positive","sentiment_score":0.5083196759223938},{"text":"I'm just on my vehicle vehicle I'm just on my vehicle. Let's do the sign up tomorrow. Can you call me back tomorrow morning? So, I'll help you. I'll assist you with the sign up. Spoke to Rahul. He will call you tomorrow. He said CTG are offering twelve months special. I checked if I checked if it's not true. Website, TPG current current ISP customer MBPS $180 100 MBPS for $80 for one year customer. So TPG website $80. Uh-oh. Uh-oh. Foundation. Tangerine. Tangerine. Tangerine. Tangerine. Tangerine. Tangieri. Hi, Dom. Already spoke with Raul.","start_word":656,"end_word":750,"sentiment":"neutral","sentiment_score":0.04843870922923088},{"text":"He understand the situation now, and he's happy to proceed.","start_word":751,"end_word":760,"sentiment":"positive","sentiment_score":0.4690069556236267},{"text":"He asked if I could call him tomorrow morning to help him complete the sign up as he's currently driving. At least proven. Okay? Oh, Teams. okay. Oh, okay. Number of Okay Instead of 19 instead of a 100 per month with our with our super plan 100 MBPS, we'll just we'll just give you for it's for $76. Bye bye.","start_word":761,"end_word":821,"sentiment":"neutral","sentiment_score":0.10573656832585568},{"text":"See you.","start_word":822,"end_word":823,"sentiment":"positive","sentiment_score":0.35993632674217224},{"text":"Bye bye.","start_word":824,"end_word":825,"sentiment":"neutral","sentiment_score":0.1869426071643829}],"average":{"sentiment":"neutral","sentiment_score":0.05188198168742706}}}}