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Hi. I have tried I have an Airtel India mobile prepaid mobile, and I have recharged it for international roaming for three sixty five days validity. But then the recharge was successful, but I am not getting signal in my phone. Yeah.\n\nThat's right. I can tell you the phone number is required. It is 773585. Okay. Okay.\n\nAlright. I will contact Aptive India. Thank you so much. 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Good afternoon. This is Maureen from EarthO tech support. How can I assist\n\nChannel 1: Yeah.\n\nChannel 0: you today?\n\nChannel 1: Hi. I have tried I have an Airtel India mobile prepaid mobile, and I have recharged it for international roaming for three sixty five days validity. But then the recharge was successful, but I am not getting signal in my phone.\n\nChannel 0: Okay. I see. So that's an engine phone number. Right?\n\nChannel 1: Yeah. That's right. I can tell you\n\nChannel 0: Yeah.\n\nChannel 1: the phone number is required. It is 773585.\n\nChannel 0: Mhmm. Yeah. I have to cut you there because since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact Airtel India directly because they're the one who have your account.\n\nChannel 1: Okay. Okay. Alright. I will contact Aptive India. Thank you so\n\nChannel 0: Mhmm.\n\nChannel 1: much.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Fine.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.09900794178247452},{"text":"Good afternoon.","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":0.2952800542116165},{"text":"This is Maureen from EarthO tech support.","start":2.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.2339055367878505},{"text":"How can I assist","start":6.08,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.20120777934789658}],"sentiment":"neutral","sentiment_score":0.22369556607944624,"channel":0,"num_words":14,"start":1.5999999,"end":6.7999997},{"sentences":[{"text":"Yeah.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.12404228001832962}],"sentiment":"neutral","sentiment_score":0.12404228001832962,"channel":1,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"you 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so","start":75.87294,"end":76.35294,"sentiment":"positive","sentiment_score":0.4817679226398468}],"sentiment":"neutral","sentiment_score":0.20612964779138565,"channel":1,"num_words":11,"start":73.392944,"end":76.35294},{"sentences":[{"text":"Mhmm.","start":76.195,"end":76.695,"sentiment":"positive","sentiment_score":0.33471590280532837}],"sentiment":"positive","sentiment_score":0.33471590280532837,"channel":0,"num_words":1,"start":76.195,"end":76.695},{"sentences":[{"text":"much.","start":76.35294,"end":76.85294,"sentiment":"positive","sentiment_score":0.3853861391544342}],"sentiment":"positive","sentiment_score":0.3853861391544342,"channel":1,"num_words":1,"start":76.35294,"end":76.85294},{"sentences":[{"text":"You're welcome.","start":77.395,"end":78.215,"sentiment":"positive","sentiment_score":0.44299423694610596},{"text":"Bye.","start":78.275,"end":78.595,"sentiment":"positive","sentiment_score":0.3842674195766449},{"text":"Have a great day.","start":78.595,"end":79.575,"sentiment":"positive","sentiment_score":0.5755676925182343}],"sentiment":"positive","sentiment_score":0.510360951934542,"channel":0,"num_words":7,"start":77.395,"end":79.575},{"sentences":[{"text":"Fine.","start":79.47294,"end":79.97294,"sentiment":"neutral","sentiment_score":0.17446038126945496}],"sentiment":"neutral","sentiment_score":0.17446038126945496,"channel":1,"num_words":1,"start":79.47294,"end":79.97294}]},"summary":{"result":"success","short":"The customer called EarthO tech support because their Airtel India mobile prepaid phone was not receiving signal despite recharging it for international roaming for three days. The representative informed the customer that they are unable to resolve the issue as they are not affiliated with Airtel India and suggested the customer contact Airtel India directly. The call ended with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I have tried I have an Airtel India mobile prepaid mobile, and I have recharged it for international roaming for three sixty five days validity. But then the recharge was successful, but I am not getting signal in my phone. Okay.","start_word":18,"end_word":58,"intents":[{"intent":"Request information about mobile phone","confidence_score":5.8827794e-7},{"intent":"Resolve issue with airtel india","confidence_score":0.013557568}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from EarthO tech support. How can I assist Yeah. you today? Hi. I have tried I have an Airtel India mobile prepaid mobile, and I have recharged it for international roaming for three sixty five days validity. But then the recharge was successful, but I am not getting signal in my phone. Okay. I see. So that's an engine phone number. Right? Yeah. That's right. I can tell you Yeah. the phone number is required. It is 773585. Mhmm. Yeah. I have to cut you there because since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":103,"sentiment":"neutral","sentiment_score":-0.018577490001916885},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":104,"end_word":121,"sentiment":"negative","sentiment_score":-0.4172092378139496},{"text":"So I suggest you contact Airtel India directly because they're the one who have your account. Okay. Okay. Alright. I will contact Aptive India.","start_word":122,"end_word":145,"sentiment":"neutral","sentiment_score":-0.0100564481690526},{"text":"Thank you so Mhmm. much. You're welcome. Bye. Have a great day.","start_word":146,"end_word":157,"sentiment":"positive","sentiment_score":0.4470758438110352},{"text":"Fine.","start_word":158,"end_word":158,"sentiment":"neutral","sentiment_score":0.2607438266277313}],"average":{"sentiment":"neutral","sentiment_score":-0.006184219784206814}}}}