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How may I help you today? Oh, hi. Nice to have you in the line. And what is the phone number?\n\nOh, it's an Indian phone number? Oh, okay. Got it. Please be advised you have virtual wrong phone number. This is Airtel Australia.\n\nWhat we do is to provide Internet services, travel SIM card, and a mobile plan services only for Australian numbers. We don't support any other phone numbers, so you have to contact your local network, which I believe it's Airtel India, to get support. It just so happened that we're having the same name Australia, but we are operating separately. We're not affiliated. Yeah.\n\nThank you anyway. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Accounts.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.054424285888671875},{"text":"How may I help you today?","start":0.96,"end":2.26,"sentiment":"neutral","sentiment_score":0.13918965806563696},{"text":"Oh, hi.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.2693021297454834},{"text":"Nice to have you in the line.","start":9.5199995,"end":10.88,"sentiment":"positive","sentiment_score":0.601417349917548},{"text":"And what is the phone number?","start":10.88,"end":12.74,"sentiment":"neutral","sentiment_score":0.08231123661001523}],"sentiment":"neutral","sentiment_score":0.27872524376619945,"num_words":22,"start":0.39999998,"end":12.74},{"sentences":[{"text":"Oh, it's an Indian phone number?","start":15.805,"end":17.665,"sentiment":"neutral","sentiment_score":0.021543544717133045},{"text":"Oh, okay.","start":19.485,"end":20.285,"sentiment":"neutral","sentiment_score":0.06149223819375038},{"text":"Got it.","start":20.285,"end":20.945,"sentiment":"neutral","sentiment_score":0.04765399731695652},{"text":"Please be advised you have virtual wrong phone number.","start":21.165,"end":23.565,"sentiment":"neutral","sentiment_score":-0.11274827768405278},{"text":"This is Airtel Australia.","start":23.565,"end":25.185001,"sentiment":"neutral","sentiment_score":-0.02768164500594139}],"sentiment":"neutral","sentiment_score":-0.03382205825460994,"num_words":23,"start":15.805,"end":25.185001},{"sentences":[{"text":"What we do is to provide Internet services, travel SIM card, and a mobile plan services only for Australian numbers.","start":25.404999,"end":34.39,"sentiment":"neutral","sentiment_score":-0.02536153430119157},{"text":"We don't support any other phone numbers, so you have to contact your local network, which I believe it's Airtel India, to get support.","start":35.33,"end":43.785,"sentiment":"neutral","sentiment_score":-0.16520180910204849},{"text":"It just so happened that we're having the same name Australia, but we are operating separately.","start":43.785,"end":50.524998,"sentiment":"neutral","sentiment_score":-0.052068433025851846},{"text":"We're not affiliated.","start":50.905,"end":51.964996,"sentiment":"neutral","sentiment_score":-0.07886866728464763},{"text":"Yeah.","start":54.664997,"end":55.164997,"sentiment":"neutral","sentiment_score":0.012967655435204506}],"sentiment":"neutral","sentiment_score":-0.08638761530164629,"num_words":64,"start":25.404999,"end":55.164997},{"sentences":[{"text":"Thank you anyway.","start":55.548874,"end":56.368874,"sentiment":"neutral","sentiment_score":0.10652935753266017},{"text":"Have a good one.","start":56.908875,"end":57.868874,"sentiment":"positive","sentiment_score":0.5649516880512238},{"text":"Bye bye.","start":57.868874,"end":58.528873,"sentiment":"neutral","sentiment_score":0.1664314568042755}],"sentiment":"neutral","sentiment_score":0.3235841931568252,"num_words":9,"start":55.548874,"end":58.528873}]}}]},{"alternatives":[{"transcript":"Hi, guys. This is Sam Ring that my mom has got a prepaid mobile. 85108. That's correct. Yes. Okay. Mhmm. Oh, okay. No worries. Okay. Thank you so much.","confidence":0.9838867,"words":[{"word":"hi","start":3.04,"end":3.1999998,"confidence":0.73205566,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0548938661813736},{"word":"guys","start":3.1999998,"end":3.52,"confidence":0.55130005,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":0.06794247031211853},{"word":"this","start":3.52,"end":3.76,"confidence":0.9604492,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05442304164171219},{"word":"is","start":3.76,"end":4.0,"confidence":0.9760742,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06619147211313248},{"word":"sam","start":4.0,"end":4.24,"confidence":0.11450195,"punctuated_word":"Sam","sentiment":"neutral","sentiment_score":0.06187880784273147},{"word":"ring","start":4.24,"end":4.48,"confidence":0.67089844,"punctuated_word":"Ring","sentiment":"neutral","sentiment_score":0.07344638556241989},{"word":"that","start":4.48,"end":4.72,"confidence":0.7675781,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07618704438209534},{"word":"my","start":4.72,"end":4.88,"confidence":0.85546875,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06808170676231384},{"word":"mom","start":4.88,"end":5.2,"confidence":0.64941406,"punctuated_word":"mom","sentiment":"neutral","sentiment_score":0.09586126357316972},{"word":"has","start":5.2,"end":5.6,"confidence":0.58935547,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.05334091931581497},{"word":"got","start":5.6,"end":5.8399997,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.06657027453184128},{"word":"a","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0681120827794075},{"word":"prepaid","start":6.08,"end":6.48,"confidence":1.0,"punctuated_word":"prepaid","sentiment":"neutral","sentiment_score":0.09741254150867462},{"word":"mobile","start":6.48,"end":6.98,"confidence":0.9838867,"punctuated_word":"mobile.","sentiment":"neutral","sentiment_score":0.08523468673229218},{"word":"85108","start":13.599999,"end":14.925,"confidence":0.990625,"punctuated_word":"85108.","sentiment":"neutral","sentiment_score":0.027357082813978195},{"word":"that's","start":17.885,"end":18.205,"confidence":0.96875,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05937489494681358},{"word":"correct","start":18.205,"end":18.605,"confidence":0.9970703,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.0769740492105484},{"word":"yes","start":18.605,"end":19.105,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.058718688786029816},{"word":"okay","start":30.64,"end":31.14,"confidence":0.95996094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04498161002993584},{"word":"mhmm","start":43.36,"end":43.86,"confidence":0.9987793,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03293340653181076},{"word":"oh","start":53.575,"end":53.655,"confidence":0.7910156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.003013426437973976},{"word":"okay","start":53.655,"end":54.155,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.000030674971640110016},{"word":"no","start":55.335,"end":55.575,"confidence":0.92089844,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.03572750836610794},{"word":"worries","start":55.575,"end":55.975,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.122085839509964},{"word":"okay","start":55.975,"end":56.215,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2416754812002182},{"word":"thank","start":56.215,"end":56.375,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.574456512928009},{"word":"you","start":56.375,"end":56.535,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6469798684120178},{"word":"so","start":56.535,"end":56.695,"confidence":0.9980469,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.664370059967041},{"word":"much","start":56.695,"end":57.195,"confidence":0.9975586,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5661502480506897}],"paragraphs":{"transcript":"\nHi, guys. This is Sam Ring that my mom has got a prepaid mobile. 85108. That's correct. Yes.\n\nOkay. Mhmm. Oh, okay. No worries. Okay.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Hi, guys.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.06141816824674606},{"text":"This is Sam Ring that my mom has got a prepaid mobile.","start":3.52,"end":6.98,"sentiment":"neutral","sentiment_score":0.07222835222880046},{"text":"85108.","start":13.599999,"end":14.925,"sentiment":"neutral","sentiment_score":0.027357082813978195},{"text":"That's correct.","start":17.885,"end":18.605,"sentiment":"neutral","sentiment_score":0.06817447207868099},{"text":"Yes.","start":18.605,"end":19.105,"sentiment":"neutral","sentiment_score":0.058718688786029816}],"sentiment":"neutral","sentiment_score":0.06733340438869265,"num_words":18,"start":3.04,"end":19.105},{"sentences":[{"text":"Okay.","start":30.64,"end":31.14,"sentiment":"neutral","sentiment_score":-0.04498161002993584},{"text":"Mhmm.","start":43.36,"end":43.86,"sentiment":"neutral","sentiment_score":-0.03293340653181076},{"text":"Oh, okay.","start":53.575,"end":54.155,"sentiment":"neutral","sentiment_score":0.001491375733166933},{"text":"No worries.","start":55.335,"end":55.975,"sentiment":"neutral","sentiment_score":0.07890667393803596},{"text":"Okay.","start":55.975,"end":56.215,"sentiment":"neutral","sentiment_score":0.2416754812002182}],"sentiment":"neutral","sentiment_score":0.04636522342583963,"num_words":7,"start":30.64,"end":56.215},{"sentences":[{"text":"Thank you so much.","start":56.215,"end":57.195,"sentiment":"positive","sentiment_score":0.6129891723394394}],"sentiment":"positive","sentiment_score":0.6129891723394394,"num_words":4,"start":56.215,"end":57.195}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Accounts. How may I help you today?\n\nChannel 1: Hi, guys. This is Sam Ring that my mom has got a prepaid mobile.\n\nChannel 0: Oh, hi. Nice to have you in the line. And what is the phone number?\n\nChannel 1: 85108.\n\nChannel 0: Oh, it's an Indian phone number?\n\nChannel 1: That's correct. Yes.\n\nChannel 0: Oh, okay. Got it. Please be advised you have virtual wrong phone number. This is Airtel Australia. What we do is to provide Internet services, travel SIM card, and a mobile plan\n\nChannel 1: Okay.\n\nChannel 0: services only for Australian numbers. We don't support any other phone numbers, so you have to contact your local network, which I believe it's Airtel India, to get support.\n\nChannel 1: Mhmm.\n\nChannel 0: It just so happened that we're having the same name Australia, but we are operating separately. We're not affiliated.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah.\n\nChannel 1: No\n\nChannel 0: Thank\n\nChannel 1: worries.\n\nChannel 0: you anyway.\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Accounts.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.054424285888671875},{"text":"How may I help you today?","start":0.96,"end":2.26,"sentiment":"neutral","sentiment_score":0.13918965806563696}],"sentiment":"neutral","sentiment_score":0.12708031918321336,"channel":0,"num_words":7,"start":0.39999998,"end":2.26},{"sentences":[{"text":"Hi, guys.","start":3.04,"end":3.52,"sentiment":"neutral","sentiment_score":0.06141816824674606},{"text":"This is Sam Ring that my mom has got a prepaid mobile.","start":3.52,"end":6.98,"sentiment":"neutral","sentiment_score":0.07222835222880046}],"sentiment":"neutral","sentiment_score":0.07068404023136411,"channel":1,"num_words":14,"start":3.04,"end":6.98},{"sentences":[{"text":"Oh, hi.","start":8.96,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.2693021297454834},{"text":"Nice to have you in the 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support.","start":35.33,"end":43.785,"sentiment":"neutral","sentiment_score":-0.16520180910204849}],"sentiment":"neutral","sentiment_score":-0.15241141244769096,"channel":0,"num_words":29,"start":30.85,"end":43.785},{"sentences":[{"text":"Mhmm.","start":43.36,"end":43.86,"sentiment":"neutral","sentiment_score":-0.03293340653181076}],"sentiment":"neutral","sentiment_score":-0.03293340653181076,"channel":1,"num_words":1,"start":43.36,"end":43.86},{"sentences":[{"text":"It just so happened that we're having the same name Australia, but we are operating separately.","start":43.785,"end":50.524998,"sentiment":"neutral","sentiment_score":-0.052068433025851846},{"text":"We're not affiliated.","start":50.905,"end":51.964996,"sentiment":"neutral","sentiment_score":-0.07886866728464763}],"sentiment":"neutral","sentiment_score":-0.05630004896145118,"channel":0,"num_words":19,"start":43.785,"end":51.964996},{"sentences":[{"text":"Oh, okay.","start":53.575,"end":54.155,"sentiment":"neutral","sentiment_score":0.001491375733166933}],"sentiment":"neutral","sentiment_score":0.001491375733166933,"channel":1,"num_words":2,"start":53.575,"end":54.155},{"sentences":[{"text":"Yeah.","start":54.664997,"end":55.164997,"sentiment":"neutral","sentiment_score":0.012967655435204506}],"sentiment":"neutral","sentiment_score":0.012967655435204506,"channel":0,"num_words":1,"start":54.664997,"end":55.164997},{"sentences":[{"text":"No","start":55.335,"end":55.575,"sentiment":"neutral","sentiment_score":0.03572750836610794}],"sentiment":"neutral","sentiment_score":0.03572750836610794,"channel":1,"num_words":1,"start":55.335,"end":55.575},{"sentences":[{"text":"Thank","start":55.548874,"end":55.788876,"sentiment":"neutral","sentiment_score":0.09827408194541933}],"sentiment":"neutral","sentiment_score":0.09827408194541933,"channel":0,"num_words":1,"start":55.548874,"end":55.788876},{"sentences":[{"text":"worries.","start":55.575,"end":55.975,"sentiment":"neutral","sentiment_score":0.122085839509964}],"sentiment":"neutral","sentiment_score":0.122085839509964,"channel":1,"num_words":1,"start":55.575,"end":55.975},{"sentences":[{"text":"you anyway.","start":55.788876,"end":56.368874,"sentiment":"neutral","sentiment_score":0.1106569953262806}],"sentiment":"neutral","sentiment_score":0.1106569953262806,"channel":0,"num_words":2,"start":55.788876,"end":56.368874},{"sentences":[{"text":"Okay.","start":55.975,"end":56.215,"sentiment":"neutral","sentiment_score":0.2416754812002182},{"text":"Thank you so much.","start":56.215,"end":57.195,"sentiment":"positive","sentiment_score":0.6129891723394394}],"sentiment":"positive","sentiment_score":0.5387264341115952,"channel":1,"num_words":5,"start":55.975,"end":57.195},{"sentences":[{"text":"Have a good one.","start":56.908875,"end":57.868874,"sentiment":"positive","sentiment_score":0.5649516880512238},{"text":"Bye bye.","start":57.868874,"end":58.528873,"sentiment":"neutral","sentiment_score":0.1664314568042755}],"sentiment":"positive","sentiment_score":0.43211161096890766,"channel":0,"num_words":6,"start":56.908875,"end":58.528873}]},"summary":{"result":"success","short":"The customer, Sam Ring, calls Airtel Australia to inquire about their prepaid mobile phone. The agent informs him that they only offer Internet services and mobile plans, not phone support. The agent advises the customer to contact Airtel India for support and informs him that they are operating separately. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Hi, guys. This is Sam Ring that my mom has got a prepaid mobile. Oh, hi.","start_word":7,"end_word":22,"intents":[{"intent":"Assist with prepaid mobile","confidence_score":0.0049068043}]},{"text":"Nice to have you in the line. And what is the phone number? 85108.","start_word":23,"end_word":36,"intents":[{"intent":"Verify phone number","confidence_score":0.004105512}]},{"text":"What we do is to provide Internet services, travel SIM card, and a mobile plan Okay.","start_word":63,"end_word":78,"intents":[{"intent":"Provide service","confidence_score":0.0036071602},{"intent":"Offer internet services","confidence_score":0.016522687}]},{"text":"We don't support any other phone numbers, so you have to contact your local network, which I believe it's Airtel India, to get support. Mhmm.","start_word":84,"end_word":108,"intents":[{"intent":"Identify local network","confidence_score":0.000111255984},{"intent":"Support other phone numbers","confidence_score":0.00067377667}]}]},"sentiments":{"segments":[{"text":"Accounts. How may I help you today? Hi, guys. This is Sam Ring that my mom has got a prepaid mobile. 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Have a good one.","start_word":137,"end_word":144,"sentiment":"positive","sentiment_score":0.5814930200576782},{"text":"Bye bye.","start_word":145,"end_word":146,"sentiment":"neutral","sentiment_score":0.18650656938552856}],"average":{"sentiment":"neutral","sentiment_score":0.04669398267122241}}}}