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Nice to have you in the line, Connor. Let me just go ahead and check this out for you. And are you going to use your Visa or your Mastercard? Visa. Okay. So, basically, your total outstanding is $139.90. That's for your March and April invoice. And to assist you further, we we will need to process separate payment for each invoice. Okay? Alright. Thank you. Let me just go to the payment page. In that way, I could get your card details. Just bear with me. May I have your card number, please? Thank you. 4622391104807741. Okay. Thank you. Expiration date, please? 01/01/2026. Security code, please? 866. Okay. So please check if you got the SMS for a one time passcode to authorize this amount. Mhmm. Okay. Thank you. 071491. Alright. So your March has been paid. Now we could proceed with your current invoice for April. Okay. It sent out another code to authorize your April payment. Please check you've got another code for your April payment to authorize. Mhmm. Thank you. 024819. Okay. So there we go. Payment has been successfully processed. All good to your pending invoices. And, Connor, we really appreciate your time giving us a call today. Okay? Anything else? Yes. I'll go ahead and set this up for you. In that way, we could ensure timely payment every month. Alright. But yes. So here's the thing. We will go ahead and set this up for you. And then even though you are set up for automatic payment using the card, you're still receiving an invoice every first of each month. Okay? But you don't need to do it in your own. It will be processed between the seventh and the tenth of each month. And then once it's processed successfully, you will be receiving your in payment receipt to your email address. And then if there's any problem, we will reach out to you. Okay. Got it. Anything else as asides with this? Okay. Appreciate your time today, Connell. I know you are very busy, and thank you so much for calling Ertel. You do have a great day, and be safe. Thank you. 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Good morning. Thank you so much for calling Airtel accounts. How may I help you today? Sure.\n\nI would love to assist you today. May I please confirm your full name? Thank you. Nice to have you in the line, Connor. Let me just go ahead and check this out for you.\n\nAnd are you going to use your Visa or your Mastercard? Visa. Okay. So, basically, your total outstanding is $139.90. That's for your March and April invoice.\n\nAnd to assist you further, we we will need to process separate payment for each invoice. Okay? Alright. Thank you. Let me just go to the payment page.\n\nIn that way, I could get your card details. Just bear with me. May I have your card number, please? Thank you. 4622391104807741.\n\nOkay. Thank you. Expiration date, please? 01/01/2026. Security code, please?\n\n866. Okay. So please check if you got the SMS for a one time passcode to authorize this amount. Mhmm. Okay.\n\nThank you. 071491. Alright. So your March has been paid. Now we could proceed with your current invoice for April.\n\nOkay. It sent out another code to authorize your April payment. Please check you've got another code for your April payment to authorize. Mhmm. Thank you.\n\n024819. Okay. So there we go. Payment has been successfully processed. All good to your pending invoices.\n\nAnd, Connor, we really appreciate your time giving us a call today. Okay? Anything else? Yes. I'll go ahead and set this up for you.\n\nIn that way, we could ensure timely payment every month. Alright. But yes. So here's the thing. We will go ahead and set this up for you.\n\nAnd then even though you are set up for automatic payment using the card, you're still receiving an invoice every first of each month. Okay? But you don't need to do it in your own. It will be processed between the seventh and the tenth of each month. And then once it's processed successfully, you will be receiving your in payment receipt to your email address.\n\nAnd then if there's any problem, we will reach out to you. Okay. Got it. Anything else as asides with this? Okay.\n\nAppreciate your time today, Connell. I know you are very busy, and thank you so much for calling Ertel. You do have a great day, and be safe. Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.30602389574050903},{"text":"Good morning.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.5446794331073761},{"text":"Thank you so much for calling Airtel accounts.","start":1.92,"end":4.08,"sentiment":"positive","sentiment_score":0.7128414288163185},{"text":"How may I help you today?","start":4.08,"end":5.46,"sentiment":"positive","sentiment_score":0.5817142426967621},{"text":"Sure.","start":11.04,"end":11.36,"sentiment":"positive","sentiment_score":0.33549514412879944}],"sentiment":"positive","sentiment_score":0.6068830440441767,"num_words":18,"start":0.88,"end":11.36},{"sentences":[{"text":"I would love to assist you today.","start":11.36,"end":13.38,"sentiment":"positive","sentiment_score":0.5593167117663792},{"text":"May I please confirm your full 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your total outstanding is $139.90.","start":31.720001,"end":37.0,"sentiment":"neutral","sentiment_score":0.018423080178243772},{"text":"That's for your March and April invoice.","start":37.0,"end":40.46,"sentiment":"neutral","sentiment_score":0.0630973396556718}],"sentiment":"neutral","sentiment_score":0.061005374899616945,"num_words":27,"start":24.205,"end":40.46},{"sentences":[{"text":"And to assist you further, we we will need to process separate payment for each invoice.","start":40.52,"end":47.125,"sentiment":"neutral","sentiment_score":0.04377096693497151},{"text":"Okay?","start":47.265,"end":47.765,"sentiment":"neutral","sentiment_score":0.05779192224144936},{"text":"Alright.","start":49.024998,"end":49.504997,"sentiment":"neutral","sentiment_score":0.1442643254995346},{"text":"Thank you.","start":49.504997,"end":50.405,"sentiment":"neutral","sentiment_score":0.29838551580905914},{"text":"Let me just go to the payment 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you.","start":99.525,"end":100.165,"sentiment":"neutral","sentiment_score":0.10047658160328864},{"text":"4622391104807741.","start":100.165,"end":105.705,"sentiment":"neutral","sentiment_score":0.049009084701538086}],"sentiment":"neutral","sentiment_score":0.08886897823084956,"num_words":23,"start":56.85,"end":105.705},{"sentences":[{"text":"Okay.","start":107.605,"end":108.105,"sentiment":"neutral","sentiment_score":0.06903483718633652},{"text":"Thank you.","start":108.325005,"end":109.145004,"sentiment":"neutral","sentiment_score":0.08714248985052109},{"text":"Expiration date, please?","start":109.285,"end":110.745,"sentiment":"neutral","sentiment_score":-0.022923240438103676},{"text":"01/01/2026.","start":114.13,"end":115.67,"sentiment":"neutral","sentiment_score":-0.006993412971496582},{"text":"Security code, please?","start":120.45,"end":121.829994,"sentiment":"neutral","sentiment_score":-0.009695741658409437}],"sentiment":"neutral","sentiment_score":0.013846945762634278,"num_words":10,"start":107.605,"end":121.829994},{"sentences":[{"text":"866.","start":124.60999,"end":125.75,"sentiment":"neutral","sentiment_score":-0.002938590943813324},{"text":"Okay.","start":148.07,"end":148.57,"sentiment":"neutral","sentiment_score":0.0063874851912260056},{"text":"So please check if you got the SMS for a one time passcode to authorize this amount.","start":148.71,"end":158.165,"sentiment":"neutral","sentiment_score":0.010421378976281951},{"text":"Mhmm.","start":165.63,"end":166.13,"sentiment":"neutral","sentiment_score":0.014911161735653876},{"text":"Okay.","start":169.39,"end":169.79,"sentiment":"neutral","sentiment_score":0.056130338460206985}],"sentiment":"neutral","sentiment_score":0.011983516049526986,"num_words":21,"start":124.60999,"end":169.79},{"sentences":[{"text":"Thank you.","start":169.79,"end":170.27,"sentiment":"neutral","sentiment_score":0.11910589784383774},{"text":"071491.","start":170.27,"end":172.45,"sentiment":"neutral","sentiment_score":0.055866342037916183},{"text":"Alright.","start":176.11,"end":176.61,"sentiment":"neutral","sentiment_score":0.11516456305980682},{"text":"So your March has been paid.","start":176.67,"end":179.465,"sentiment":"neutral","sentiment_score":0.18668446317315102},{"text":"Now we could proceed with your current invoice for April.","start":179.605,"end":184.105,"sentiment":"neutral","sentiment_score":0.1467139795422554}],"sentiment":"neutral","sentiment_score":0.14982446376234293,"num_words":20,"start":169.79,"end":184.105},{"sentences":[{"text":"Okay.","start":234.655,"end":235.13501,"sentiment":"neutral","sentiment_score":0.10071488469839096},{"text":"It sent out another code to authorize your April payment.","start":235.13501,"end":238.91501,"sentiment":"neutral","sentiment_score":0.10715702027082444},{"text":"Please check you've got another code for your April payment to authorize.","start":243.935,"end":248.515,"sentiment":"neutral","sentiment_score":0.016813395622496802},{"text":"Mhmm.","start":251.03,"end":251.53,"sentiment":"neutral","sentiment_score":0.023617688566446304},{"text":"Thank you.","start":255.83,"end":256.65,"sentiment":"positive","sentiment_score":0.3624250441789627}],"sentiment":"neutral","sentiment_score":0.08163513891542187,"num_words":26,"start":234.655,"end":256.65},{"sentences":[{"text":"024819.","start":256.71,"end":258.97,"sentiment":"neutral","sentiment_score":0.12750765681266785},{"text":"Okay.","start":263.54498,"end":264.025,"sentiment":"neutral","sentiment_score":0.2422417402267456},{"text":"So there we go.","start":264.025,"end":264.745,"sentiment":"positive","sentiment_score":0.36149637401103973},{"text":"Payment has been successfully processed.","start":264.745,"end":266.925,"sentiment":"positive","sentiment_score":0.5733846068382263},{"text":"All good to your pending invoices.","start":267.065,"end":271.085,"sentiment":"positive","sentiment_score":0.7381135821342468}],"sentiment":"positive","sentiment_score":0.5359611423576579,"num_words":17,"start":256.71,"end":271.085},{"sentences":[{"text":"And, Connor, we really appreciate your time giving us a call today.","start":271.22498,"end":275.94498,"sentiment":"positive","sentiment_score":0.7924599995215734},{"text":"Okay?","start":275.94498,"end":276.44498,"sentiment":"positive","sentiment_score":0.3607887029647827},{"text":"Anything else?","start":276.50497,"end":277.485,"sentiment":"neutral","sentiment_score":0.1148885004222393},{"text":"Yes.","start":282.38,"end":282.69998,"sentiment":"neutral","sentiment_score":0.242312490940094},{"text":"I'll go ahead and set this up for you.","start":282.69998,"end":285.52,"sentiment":"positive","sentiment_score":0.3614712125725216}],"sentiment":"positive","sentiment_score":0.5438255640864372,"num_words":25,"start":271.22498,"end":285.52},{"sentences":[{"text":"In that way, we could ensure timely payment every month.","start":285.9,"end":290.16,"sentiment":"positive","sentiment_score":0.38559230268001554},{"text":"Alright.","start":292.41498,"end":292.895,"sentiment":"neutral","sentiment_score":0.0749945342540741},{"text":"But yes.","start":292.895,"end":295.615,"sentiment":"neutral","sentiment_score":0.058756735175848014},{"text":"So here's the thing.","start":295.615,"end":297.455,"sentiment":"neutral","sentiment_score":0.16342519223690033},{"text":"We will go ahead and set this up for you.","start":297.455,"end":300.03497,"sentiment":"neutral","sentiment_score":0.2974990114569664}],"sentiment":"neutral","sentiment_score":0.28433784870085893,"num_words":27,"start":285.9,"end":300.03497},{"sentences":[{"text":"And then even though you are set up for automatic payment using the card, you're still receiving an invoice every first of each month.","start":300.25497,"end":308.84,"sentiment":"neutral","sentiment_score":0.19112356969465813},{"text":"Okay?","start":308.84,"end":309.24,"sentiment":"neutral","sentiment_score":0.15261010825634003},{"text":"But you don't need to do it in your own.","start":309.24,"end":312.13998,"sentiment":"neutral","sentiment_score":0.11336995735764503},{"text":"It will be processed between the seventh and the tenth of each month.","start":312.36,"end":317.18,"sentiment":"neutral","sentiment_score":0.20759721444203302},{"text":"And then once it's processed successfully, you will be receiving your in payment receipt to your email address.","start":317.32,"end":324.675,"sentiment":"neutral","sentiment_score":0.28982618782255387}],"sentiment":"neutral","sentiment_score":0.20892288671298462,"num_words":66,"start":300.25497,"end":324.675},{"sentences":[{"text":"And then if there's any problem, we will reach out to you.","start":324.895,"end":328.195,"sentiment":"neutral","sentiment_score":0.17520713806152344},{"text":"Okay.","start":329.935,"end":330.435,"sentiment":"neutral","sentiment_score":0.11752667278051376},{"text":"Got it.","start":330.735,"end":331.055,"sentiment":"neutral","sentiment_score":0.1123356856405735},{"text":"Anything else as asides with this?","start":331.055,"end":333.955,"sentiment":"neutral","sentiment_score":0.07169872894883156},{"text":"Okay.","start":335.78998,"end":336.11,"sentiment":"neutral","sentiment_score":0.15114018321037292}],"sentiment":"neutral","sentiment_score":0.13754619353196837,"num_words":22,"start":324.895,"end":336.11},{"sentences":[{"text":"Appreciate your time today, Connell.","start":336.11,"end":338.27,"sentiment":"positive","sentiment_score":0.39564836025238037},{"text":"I know you are very busy, and thank you so much for calling Ertel.","start":338.27,"end":342.21,"sentiment":"neutral","sentiment_score":0.27347657669867786},{"text":"You do have a great day, and be safe.","start":342.34998,"end":344.37,"sentiment":"positive","sentiment_score":0.5166142185529073},{"text":"Thank you.","start":345.87286,"end":346.35287,"sentiment":"neutral","sentiment_score":0.16975270211696625},{"text":"Goodbye.","start":346.35287,"end":346.85287,"sentiment":"neutral","sentiment_score":-0.07631288468837738}],"sentiment":"positive","sentiment_score":0.3457946568246811,"num_words":31,"start":336.11,"end":346.85287}]}}]},{"alternatives":[{"transcript":"Hey. I just wanted to pay my invoice if possible. Connor Cook. Aveda. Yep. Yes. 4622. 391104807741. Yep. 01/01/2026. Yeah. 866. Yep. O7 1491. Yep. Yep. Yep. Sorry. What was that? Yep. O2 4819. Yep. No worries. Is it possible to set up some set it up to direct debit? Yeah. Yeah. Can you just use that same card? Yep. No. Thank you. Bye.","confidence":0.99609375,"words":[{"word":"hey","start":6.8799996,"end":7.2,"confidence":0.9658203,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.07909566164016724},{"word":"i","start":7.2,"end":7.2799997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05000753700733185},{"word":"just","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04253746569156647},{"word":"wanted","start":7.44,"end":7.7599998,"confidence":0.9970703,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.0364556759595871},{"word":"to","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04914724826812744},{"word":"pay","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.05081532895565033},{"word":"my","start":8.16,"end":8.639999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03077295422554016},{"word":"invoice","start":8.639999,"end":9.139999,"confidence":0.8154297,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.058501891791820526},{"word":"if","start":9.2,"end":9.44,"confidence":0.6328125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07629682868719101},{"word":"possible","start":9.44,"end":9.94,"confidence":0.9951172,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.09805020689964294},{"word":"connor","start":17.035,"end":17.535,"confidence":0.5839844,"punctuated_word":"Connor","sentiment":"neutral","sentiment_score":0.07411661744117737},{"word":"cook","start":17.595,"end":18.095,"confidence":0.9519043,"punctuated_word":"Cook.","sentiment":"neutral","sentiment_score":0.0994553193449974},{"word":"aveda","start":27.01,"end":27.51,"confidence":0.8828125,"punctuated_word":"Aveda.","sentiment":"neutral","sentiment_score":0.026917917653918263},{"word":"yep","start":37.489998,"end":37.989998,"confidence":0.99560547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06333661824464798},{"word":"yes","start":48.065002,"end":48.565002,"confidence":0.94018555,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07406530529260635},{"word":"4622","start":80.785,"end":82.405,"confidence":0.93078613,"punctuated_word":"4622.","sentiment":"neutral","sentiment_score":0.011449562385678291},{"word":"391104807741","start":87.87,"end":98.295,"confidence":0.96242267,"punctuated_word":"391104807741.","sentiment":"neutral","sentiment_score":0.01819458603858948},{"word":"yep","start":106.115,"end":106.615,"confidence":0.8642578,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.053419820964336395},{"word":"01/01/2026","start":112.02,"end":113.4,"confidence":0.96313477,"punctuated_word":"01/01/2026.","sentiment":"neutral","sentiment_score":-0.016902856528759003},{"word":"yeah","start":116.34,"end":116.84,"confidence":0.8232422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0016077812761068344},{"word":"866","start":122.34,"end":123.479996,"confidence":0.9970703,"punctuated_word":"866.","sentiment":"neutral","sentiment_score":-0.008889101445674896},{"word":"yep","start":162.235,"end":162.63501,"confidence":0.72558594,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.030815117061138153},{"word":"o7","start":162.63501,"end":163.455,"confidence":0.78393555,"punctuated_word":"O7","sentiment":"neutral","sentiment_score":0.015896815806627274},{"word":"1491","start":165.755,"end":167.535,"confidence":0.99902344,"punctuated_word":"1491.","sentiment":"neutral","sentiment_score":0.012392906472086906},{"word":"yep","start":173.08,"end":173.58,"confidence":0.8483887,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06395722925662994},{"word":"yep","start":185.095,"end":185.595,"confidence":0.89868164,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0914471596479416},{"word":"yep","start":240.97499,"end":241.47499,"confidence":0.8359375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04264193773269653},{"word":"sorry","start":242.095,"end":242.415,"confidence":0.9121094,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06751563400030136},{"word":"what","start":242.415,"end":242.575,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.04883202165365219},{"word":"was","start":242.575,"end":242.735,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03579774126410484},{"word":"that","start":242.735,"end":243.235,"confidence":1.0,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.03465588390827179},{"word":"yep","start":246.415,"end":246.915,"confidence":0.9941406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.026214223355054855},{"word":"o2","start":249.4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I just wanted to pay my invoice if possible. Connor Cook. Aveda. Yep.\n\nYes. 4622. 391104807741. Yep. 01/01/2026.\n\nYeah. 866. Yep. O7 1491. Yep.\n\nYep. Yep. Sorry. What was that? Yep.\n\nO2 4819. Yep. No worries. Is it possible to set up some set it up to direct debit? Yeah.\n\nYeah. Can you just use that same card? Yep. No. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.07909566164016724},{"text":"I just wanted to pay my invoice if possible.","start":7.2,"end":9.94,"sentiment":"neutral","sentiment_score":0.05473168194293976},{"text":"Connor Cook.","start":17.035,"end":18.095,"sentiment":"neutral","sentiment_score":0.08678596839308739},{"text":"Aveda.","start":27.01,"end":27.51,"sentiment":"neutral","sentiment_score":0.026917917653918263},{"text":"Yep.","start":37.489998,"end":37.989998,"sentiment":"neutral","sentiment_score":0.06333661824464798}],"sentiment":"neutral","sentiment_score":0.05967909084366901,"num_words":14,"start":6.8799996,"end":37.989998},{"sentences":[{"text":"Yes.","start":48.065002,"end":48.565002,"sentiment":"neutral","sentiment_score":0.07406530529260635},{"text":"4622.","start":80.785,"end":82.405,"sentiment":"neutral","sentiment_score":0.011449562385678291},{"text":"391104807741.","start":87.87,"end":98.295,"sentiment":"neutral","sentiment_score":0.01819458603858948},{"text":"Yep.","start":106.115,"end":106.615,"sentiment":"neutral","sentiment_score":0.053419820964336395},{"text":"01/01/2026.","start":112.02,"end":113.4,"sentiment":"neutral","sentiment_score":-0.016902856528759003}],"sentiment":"neutral","sentiment_score":0.028045283630490303,"num_words":5,"start":48.065002,"end":113.4},{"sentences":[{"text":"Yeah.","start":116.34,"end":116.84,"sentiment":"neutral","sentiment_score":-0.0016077812761068344},{"text":"866.","start":122.34,"end":123.479996,"sentiment":"neutral","sentiment_score":-0.008889101445674896},{"text":"Yep.","start":162.235,"end":162.63501,"sentiment":"neutral","sentiment_score":0.030815117061138153},{"text":"O7 1491.","start":162.63501,"end":167.535,"sentiment":"neutral","sentiment_score":0.01414486113935709},{"text":"Yep.","start":173.08,"end":173.58,"sentiment":"neutral","sentiment_score":0.06395722925662994}],"sentiment":"neutral","sentiment_score":0.018760864312450092,"num_words":6,"start":116.34,"end":173.58},{"sentences":[{"text":"Yep.","start":185.095,"end":185.595,"sentiment":"neutral","sentiment_score":0.0914471596479416},{"text":"Yep.","start":240.97499,"end":241.47499,"sentiment":"neutral","sentiment_score":0.04264193773269653},{"text":"Sorry.","start":242.095,"end":242.415,"sentiment":"neutral","sentiment_score":-0.06751563400030136},{"text":"What was that?","start":242.415,"end":243.235,"sentiment":"neutral","sentiment_score":-0.03976188227534294},{"text":"Yep.","start":246.415,"end":246.915,"sentiment":"neutral","sentiment_score":0.026214223355054855}],"sentiment":"neutral","sentiment_score":-0.0037854228700910297,"num_words":7,"start":185.095,"end":246.915},{"sentences":[{"text":"O2 4819.","start":249.455,"end":255.02,"sentiment":"neutral","sentiment_score":0.02495637536048889},{"text":"Yep.","start":259.88,"end":260.38,"sentiment":"neutral","sentiment_score":0.16498230397701263},{"text":"No worries.","start":276.285,"end":276.945,"sentiment":"neutral","sentiment_score":0.17723676562309265},{"text":"Is it possible to set up some set it up to direct debit?","start":277.645,"end":281.28,"sentiment":"neutral","sentiment_score":0.07569401453320797},{"text":"Yeah.","start":289.66,"end":290.16,"sentiment":"neutral","sentiment_score":0.11815804243087769}],"sentiment":"neutral","sentiment_score":0.0879762535424609,"num_words":19,"start":249.455,"end":290.16},{"sentences":[{"text":"Yeah.","start":291.34,"end":291.84,"sentiment":"neutral","sentiment_score":0.0909191071987152},{"text":"Can you just use that same card?","start":292.26498,"end":294.365,"sentiment":"neutral","sentiment_score":0.045478658218468936},{"text":"Yep.","start":329.375,"end":329.875,"sentiment":"neutral","sentiment_score":0.12050684541463852},{"text":"No.","start":343.92,"end":344.42,"sentiment":"neutral","sentiment_score":0.019300661981105804},{"text":"Thank you.","start":344.56,"end":345.12,"sentiment":"neutral","sentiment_score":0.09321178868412971}],"sentiment":"neutral","sentiment_score":0.06129173329100013,"num_words":12,"start":291.34,"end":345.12},{"sentences":[{"text":"Bye.","start":345.12,"end":345.62,"sentiment":"neutral","sentiment_score":0.06740628182888031}],"sentiment":"neutral","sentiment_score":0.06740628182888031,"num_words":1,"start":345.12,"end":345.62}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hey. I just wanted to pay my invoice if possible.\n\nChannel 0: Sure. I would love to assist you today. May I please confirm your full name?\n\nChannel 1: Connor Cook.\n\nChannel 0: Thank you. Nice to have you in the line, Connor. Let me just go ahead and check this out for you. And are you going to use your Visa or your Mastercard?\n\nChannel 1: Aveda.\n\nChannel 0: Visa. Okay. So, basically, your total outstanding is $139.90. That's for\n\nChannel 1: Yep.\n\nChannel 0: your March and April invoice. And to assist you further, we we will need to process separate payment for each invoice. Okay?\n\nChannel 1: Yes.\n\nChannel 0: Alright. Thank you. Let me just go to the payment page. In that way, I could get your card details. Just bear with me.\n\nMay I have your card number, please?\n\nChannel 1: 4622. 391104807741.\n\nChannel 0: Thank you. 4622391104807741.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Thank you. Expiration date, please?\n\nChannel 1: 01/01/2026.\n\nChannel 0: 01/01/2026.\n\nChannel 1: Yeah.\n\nChannel 0: Security code, please?\n\nChannel 1: 866.\n\nChannel 0: 866. Okay. So please check if you got the SMS for a one time passcode to authorize this amount.\n\nChannel 1: Yep. O7\n\nChannel 0: Mhmm.\n\nChannel 1: 1491.\n\nChannel 0: Okay. Thank you. 071491.\n\nChannel 1: Yep.\n\nChannel 0: Alright. So your March has been paid. Now we could proceed with your current invoice for April.\n\nChannel 1: Yep.\n\nChannel 0: Okay. It sent out another code to authorize your April payment.\n\nChannel 1: Yep. Sorry. What was that?\n\nChannel 0: Please check you've got another code for\n\nChannel 1: Yep.\n\nChannel 0: your April payment to authorize.\n\nChannel 1: O2\n\nChannel 0: Mhmm.\n\nChannel 1: 4819.\n\nChannel 0: Thank you. 024819.\n\nChannel 1: Yep.\n\nChannel 0: Okay. So there we go. Payment has been successfully processed. All good to your pending invoices. And, Connor, we really appreciate your time giving us a call today.\n\nOkay?\n\nChannel 1: No worries.\n\nChannel 0: Anything else?\n\nChannel 1: Is it possible to set up some set it up to direct debit?\n\nChannel 0: Yes. I'll go ahead and set this up for you. In that way, we could ensure timely payment every\n\nChannel 1: Yeah.\n\nChannel 0: month.\n\nChannel 1: Yeah. Can\n\nChannel 0: Alright.\n\nChannel 1: you just use\n\nChannel 0: But\n\nChannel 1: that same card?\n\nChannel 0: yes. So here's the thing. We will go ahead and set this up for you. And then even though you are set up for automatic payment using the card, you're still receiving an invoice every first of each month. Okay?\n\nBut you don't need to do it in your own. It will be processed between the seventh and the tenth of each month. And then once it's processed successfully, you will be receiving your in payment receipt to your email address. And then if there's any problem, we will reach out to you.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Got it. Anything else as asides with this? Okay. Appreciate your time today, Connell.\n\nI know you are very busy, and thank you so much for calling Ertel. You do have a great day, and be safe.\n\nChannel 1: No. Thank you. Bye.\n\nChannel 0: Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.30602389574050903},{"text":"Good morning.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.5446794331073761},{"text":"Thank you so much for calling Airtel accounts.","start":1.92,"end":4.08,"sentiment":"positive","sentiment_score":0.7128414288163185},{"text":"How may I help you today?","start":4.08,"end":5.46,"sentiment":"positive","sentiment_score":0.5817142426967621}],"sentiment":"positive","sentiment_score":0.622847038156846,"channel":0,"num_words":17,"start":0.88,"end":5.46},{"sentences":[{"text":"Hey.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.07909566164016724},{"text":"I just wanted to pay my invoice if 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you.","start":255.83,"end":256.65,"sentiment":"positive","sentiment_score":0.3624250441789627},{"text":"024819.","start":256.71,"end":258.97,"sentiment":"neutral","sentiment_score":0.12750765681266785}],"sentiment":"neutral","sentiment_score":0.28411924839019775,"channel":0,"num_words":3,"start":255.83,"end":258.97},{"sentences":[{"text":"Yep.","start":259.88,"end":260.38,"sentiment":"neutral","sentiment_score":0.16498230397701263}],"sentiment":"neutral","sentiment_score":0.16498230397701263,"channel":1,"num_words":1,"start":259.88,"end":260.38},{"sentences":[{"text":"Okay.","start":263.54498,"end":264.025,"sentiment":"neutral","sentiment_score":0.2422417402267456},{"text":"So there we go.","start":264.025,"end":264.745,"sentiment":"positive","sentiment_score":0.36149637401103973},{"text":"Payment has been successfully processed.","start":264.745,"end":266.925,"sentiment":"positive","sentiment_score":0.5733846068382263},{"text":"All good to your pending invoices.","start":267.065,"end":271.085,"sentiment":"positive","sentiment_score":0.7381135821342468},{"text":"And, Connor, we really appreciate your time giving us a call today.","start":271.22498,"end":275.94498,"sentiment":"positive","sentiment_score":0.7924599995215734}],"sentiment":"positive","sentiment_score":0.6604768484830856,"channel":0,"num_words":28,"start":263.54498,"end":275.94498},{"sentences":[{"text":"Okay?","start":275.94498,"end":276.44498,"sentiment":"positive","sentiment_score":0.3607887029647827}],"sentiment":"positive","sentiment_score":0.3607887029647827,"channel":0,"num_words":1,"start":275.94498,"end":276.44498},{"sentences":[{"text":"No worries.","start":276.285,"end":276.945,"sentiment":"neutral","sentiment_score":0.17723676562309265}],"sentiment":"neutral","sentiment_score":0.17723676562309265,"channel":1,"num_words":2,"start":276.285,"end":276.945},{"sentences":[{"text":"Anything 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just use","start":292.425,"end":293.145,"sentiment":"neutral","sentiment_score":0.04111287867029508}],"sentiment":"neutral","sentiment_score":0.04111287867029508,"channel":1,"num_words":3,"start":292.425,"end":293.145},{"sentences":[{"text":"But","start":292.895,"end":293.395,"sentiment":"neutral","sentiment_score":0.019399233162403107}],"sentiment":"neutral","sentiment_score":0.019399233162403107,"channel":0,"num_words":1,"start":292.895,"end":293.395},{"sentences":[{"text":"that same card?","start":293.145,"end":294.365,"sentiment":"neutral","sentiment_score":0.04349846579134464}],"sentiment":"neutral","sentiment_score":0.04349846579134464,"channel":1,"num_words":3,"start":293.145,"end":294.365},{"sentences":[{"text":"yes.","start":295.13498,"end":295.615,"sentiment":"neutral","sentiment_score":0.09811423718929292},{"text":"So here's the thing.","start":295.615,"end":297.455,"sentiment":"neutral","sentiment_score":0.16342519223690033},{"text":"We will go ahead and set this up for you.","start":297.455,"end":300.03497,"sentiment":"neutral","sentiment_score":0.2974990114569664},{"text":"And then even though you are set up for automatic payment using the card, you're still receiving an invoice every first of each month.","start":300.25497,"end":308.84,"sentiment":"neutral","sentiment_score":0.19112356969465813},{"text":"Okay?","start":308.84,"end":309.24,"sentiment":"neutral","sentiment_score":0.15261010825634003}],"sentiment":"neutral","sentiment_score":0.21165952254086734,"channel":0,"num_words":40,"start":295.13498,"end":309.24},{"sentences":[{"text":"But you don't need to do it in your own.","start":309.24,"end":312.13998,"sentiment":"neutral","sentiment_score":0.11336995735764503},{"text":"It will be processed between the seventh and the tenth of each month.","start":312.36,"end":317.18,"sentiment":"neutral","sentiment_score":0.20759721444203302},{"text":"And then once it's processed successfully, you will be receiving your in payment receipt to your email 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this?","start":331.055,"end":333.955,"sentiment":"neutral","sentiment_score":0.07169872894883156},{"text":"Okay.","start":335.78998,"end":336.11,"sentiment":"neutral","sentiment_score":0.15114018321037292},{"text":"Appreciate your time today, Connell.","start":336.11,"end":338.27,"sentiment":"positive","sentiment_score":0.39564836025238037}],"sentiment":"neutral","sentiment_score":0.193451493481795,"channel":0,"num_words":15,"start":329.935,"end":338.27},{"sentences":[{"text":"I know you are very busy, and thank you so much for calling Ertel.","start":338.27,"end":342.21,"sentiment":"neutral","sentiment_score":0.27347657669867786},{"text":"You do have a great day, and be safe.","start":342.34998,"end":344.37,"sentiment":"positive","sentiment_score":0.5166142185529073}],"sentiment":"positive","sentiment_score":0.36861739307641983,"channel":0,"num_words":23,"start":338.27,"end":344.37},{"sentences":[{"text":"No.","start":343.92,"end":344.42,"sentiment":"neutral","sentiment_score":0.019300661981105804},{"text":"Thank you.","start":344.56,"end":345.12,"sentiment":"neutral","sentiment_score":0.09321178868412971},{"text":"Bye.","start":345.12,"end":345.62,"sentiment":"neutral","sentiment_score":0.06740628182888031}],"sentiment":"neutral","sentiment_score":0.06828263029456139,"channel":1,"num_words":4,"start":343.92,"end":345.62},{"sentences":[{"text":"Thank you.","start":345.87286,"end":346.35287,"sentiment":"neutral","sentiment_score":0.16975270211696625},{"text":"Goodbye.","start":346.35287,"end":346.85287,"sentiment":"neutral","sentiment_score":-0.07631288468837738}],"sentiment":"neutral","sentiment_score":0.08773083984851837,"channel":0,"num_words":3,"start":345.87286,"end":346.85287}]},"summary":{"result":"success","short":"The customer called Airtel to pay their invoice and was directed to a payment page where they confirmed their payment details and authorized their future invoice. The payment was successfully processed and the customer was informed that they will receive an invoice every month after their current invoice is processed. The customer was also given information about setting up direct debit and was reassured that they will receive a payment receipt via email."},"intents":{"segments":[{"text":"I just wanted to pay my invoice if possible. Sure.","start_word":18,"end_word":27,"intents":[{"intent":"Pay invoice","confidence_score":0.61258495}]},{"text":"And to assist you further, we we will need to process separate payment for each invoice. Okay? Yes.","start_word":94,"end_word":111,"intents":[{"intent":"Process separate payment","confidence_score":0.38242805}]},{"text":"Let me just go to the payment page. In that way, I could get your card details. Just bear with me. May I have your card number, please? 4622.","start_word":115,"end_word":143,"intents":[{"intent":"Provide account details","confidence_score":0.00034390925}]},{"text":"Security code, please? 866. 866.","start_word":158,"end_word":162,"intents":[{"intent":"Provide security code","confidence_score":0.021484029}]},{"text":"Is it possible to set up some set it up to direct debit? Yes.","start_word":277,"end_word":290,"intents":[{"intent":"Set up payment system","confidence_score":0.054206975}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30602389574050903},{"text":"Good morning. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6349948048591614},{"text":"Hey. I just wanted to pay my invoice if possible.","start_word":17,"end_word":26,"sentiment":"neutral","sentiment_score":0.06347104161977768},{"text":"Sure. I would love to assist you today.","start_word":27,"end_word":34,"sentiment":"positive","sentiment_score":0.5168043971061707},{"text":"May I please confirm your full name? Connor Cook.","start_word":35,"end_word":43,"sentiment":"neutral","sentiment_score":0.18943485617637632},{"text":"Thank you. Nice to have you in the line, Connor. Let me just go ahead and check this out for you.","start_word":44,"end_word":64,"sentiment":"positive","sentiment_score":0.5164011120796204},{"text":"And are you going to use your Visa or your Mastercard? Aveda. Visa. Okay. So, basically, your total outstanding is $139.90. That's for Yep. your March and April invoice. And to assist you further, we we will need to process separate payment for each invoice. Okay? Yes. Alright. Thank you. Let me just go to the payment page. In that way, I could get your card details. Just bear with me. May I have your card number, please? 4622. 391104807741. Thank you. 4622391104807741. Yep. Okay. Thank you. Expiration date, please? 01/01/2026. 01/01/2026. Yeah. Security code, please? 866. 866. Okay. So please check if you got the SMS for a one time passcode to authorize this amount. Yep. O7 Mhmm. 1491. Okay. Thank you. 071491. Yep. Alright. So your March has been paid. Now we could proceed with your current invoice for April. Yep. Okay. It sent out another code to authorize your April payment. Yep. Sorry. What was that? Please check you've got another code for Yep. your April payment to authorize. O2 Mhmm. 4819.","start_word":65,"end_word":239,"sentiment":"neutral","sentiment_score":0.056366063547985894},{"text":"Thank you.","start_word":240,"end_word":241,"sentiment":"positive","sentiment_score":0.34883642196655273},{"text":"024819. Yep. Okay.","start_word":242,"end_word":244,"sentiment":"neutral","sentiment_score":0.16549566388130188},{"text":"So there we go. Payment has been successfully processed. All good to your pending invoices. And, Connor, we really appreciate your time giving us a call today. Okay?","start_word":245,"end_word":272,"sentiment":"positive","sentiment_score":0.6619710326194763},{"text":"No worries. Anything else? Is it possible to set up some set it up to direct debit? Yes.","start_word":273,"end_word":290,"sentiment":"neutral","sentiment_score":0.1068921908736229},{"text":"I'll go ahead and set this up for you. In that way, we could ensure timely payment every month.","start_word":291,"end_word":309,"sentiment":"positive","sentiment_score":0.3661701381206513},{"text":"Yeah. Yeah. Can Alright. you just use But that same card? yes. So here's the thing. We will go ahead and set this up for you. And then even though you are set up for automatic payment using the card, you're still receiving an invoice every first of each month. Okay? But you don't need to do it in your own. It will be processed between the seventh and the tenth of each month. And then once it's processed successfully, you will be receiving your in payment receipt to your email address. And then if there's any problem, we will reach out to you. Yep. Okay. Got it. Anything else as asides with this? Okay.","start_word":310,"end_word":424,"sentiment":"neutral","sentiment_score":0.17778337001800537},{"text":"Appreciate your time today, Connell.","start_word":425,"end_word":429,"sentiment":"positive","sentiment_score":0.3877114951610565},{"text":"I know you are very busy, and thank you so much for calling Ertel.","start_word":430,"end_word":443,"sentiment":"neutral","sentiment_score":0.29599517583847046},{"text":"You do have a great day, and be safe.","start_word":444,"end_word":452,"sentiment":"positive","sentiment_score":0.5126626491546631},{"text":"No. Thank you. Bye. Thank you. Goodbye.","start_word":453,"end_word":459,"sentiment":"neutral","sentiment_score":0.12467511636870247}],"average":{"sentiment":"neutral","sentiment_score":0.1997059009693287}}}}