{"metadata":{"transaction_key":"deprecated","request_id":"019ef247-827b-76d1-a28f-ce7862f53cda","sha256":"a9232582719683d6efffab43ab939fb07952e91172073f7dd36840e5a3e1a001","created":"2026-06-23T02:20:34.959Z","duration":18.071938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":46},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is I'm currently unavailable and unable to take your call. Please leave your name, number, and a brief message, and I'll get back to you as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":0.71999997,"end":1.1999999,"confidence":0.96655273,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.13750053942203522},{"word":"this","start":1.1999999,"end":1.56,"confidence":0.55371094,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.3352048099040985},{"word":"is","start":1.56,"end":1.92,"confidence":0.88183594,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.29371461272239685},{"word":"i'm","start":2.24,"end":2.56,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4702309966087342},{"word":"currently","start":2.56,"end":3.04,"confidence":0.99902344,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.5767728090286255},{"word":"unavailable","start":3.04,"end":3.54,"confidence":0.99902344,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.6900654435157776},{"word":"and","start":3.6799998,"end":3.9199998,"confidence":0.94628906,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.6394880414009094},{"word":"unable","start":3.9199998,"end":4.4,"confidence":0.98095703,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.6951512098312378},{"word":"to","start":4.4,"end":4.56,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6426417231559753},{"word":"take","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7117072343826294},{"word":"your","start":4.7999997,"end":5.04,"confidence":0.9863281,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6691708564758301},{"word":"call","start":5.04,"end":5.54,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.5556483864784241},{"word":"please","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3864685297012329},{"word":"leave","start":6.16,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2091003954410553},{"word":"your","start":6.3199997,"end":6.56,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2116863876581192},{"word":"name","start":6.56,"end":7.06,"confidence":0.9975586,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.21340933442115784},{"word":"number","start":7.12,"end":7.62,"confidence":0.9609375,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.22665764391422272},{"word":"and","start":7.68,"end":7.8399997,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17281872034072876},{"word":"a","start":7.8399997,"end":7.9199996,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26883649826049805},{"word":"brief","start":7.9199996,"end":8.24,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":-0.1269454061985016},{"word":"message","start":8.24,"end":8.726937,"confidence":0.9638672,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.18233415484428409},{"word":"and","start":8.966937,"end":9.206937,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08022426068782806},{"word":"i'll","start":9.206937,"end":9.366938,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1239086613059044},{"word":"get","start":9.366938,"end":9.606937,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.14345787465572357},{"word":"back","start":9.606937,"end":9.766937,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.19379004836082456},{"word":"to","start":9.766937,"end":9.926937,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14127212762832642},{"word":"you","start":9.926937,"end":10.166937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1730899214744568},{"word":"as","start":10.166937,"end":10.406938,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09329716861248016},{"word":"soon","start":10.406938,"end":10.566937,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.1384127289056778},{"word":"as","start":10.566937,"end":10.726937,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1807631552219391},{"word":"possible","start":10.726937,"end":11.226937,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.14721599221229553},{"word":"thank","start":11.366938,"end":11.686937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.48250001668930054},{"word":"you","start":11.686937,"end":12.186937,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23278149962425232}],"paragraphs":{"transcript":"\nHi. This is I'm currently unavailable and unable to take your call. Please leave your name, number, and a brief message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.1999999,"sentiment":"neutral","sentiment_score":-0.13750053942203522},{"text":"This is I'm currently unavailable and unable to take your call.","start":1.1999999,"end":5.54,"sentiment":"negative","sentiment_score":-0.5708905566822399},{"text":"Please leave your name, number, and a brief message, and I'll get back to you as soon as possible.","start":5.7599998,"end":11.226937,"sentiment":"neutral","sentiment_score":-0.17966784262343458},{"text":"Thank you.","start":11.366938,"end":12.186937,"sentiment":"positive","sentiment_score":0.35764075815677643}],"sentiment":"neutral","sentiment_score":-0.2762334592866175,"num_words":33,"start":0.71999997,"end":12.186937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is I'm currently unavailable and unable to take your call. Please leave your name, number, and a brief message, and I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.1999999,"sentiment":"neutral","sentiment_score":-0.13750053942203522},{"text":"This is I'm currently unavailable and unable to take your call.","start":1.1999999,"end":5.54,"sentiment":"negative","sentiment_score":-0.5708905566822399},{"text":"Please leave your name, number, and a brief message, and I'll get back to you as soon as possible.","start":5.7599998,"end":11.226937,"sentiment":"neutral","sentiment_score":-0.17966784262343458},{"text":"Thank you.","start":11.366938,"end":12.186937,"sentiment":"positive","sentiment_score":0.35764075815677643}],"sentiment":"neutral","sentiment_score":-0.2762334592866175,"channel":1,"num_words":33,"start":0.71999997,"end":12.186937}]},"summary":{"result":"success","short":"Hi. This is I'm currently unavailable and unable to take your call. Please leave your name, number, and a brief message, and I'll get back to you as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":31,"end_word":32,"intents":[{"intent":"Send message","confidence_score":0.014037928}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.13750053942203522},{"text":"This is I'm currently unavailable and unable to take your call.","start_word":1,"end_word":11,"sentiment":"negative","sentiment_score":-0.5647372007369995},{"text":"Please leave your name, number, and a brief message, and I'll get back to you as soon as possible.","start_word":12,"end_word":30,"sentiment":"neutral","sentiment_score":-0.180767685174942},{"text":"Thank you.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.3950510025024414}],"average":{"sentiment":"neutral","sentiment_score":-0.2665405688078507}}}}