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At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Emma. I'm sorry to bother you, but we just really need to get an update on how we expect or when can expect you to settle the outstanding for your May Internet service payment. In that way, we could update our records. And if you need any assistance, please give us a call. Let us know.\n\nWe would appreciate if you could give us an update about the pending invoice. Thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.08,"sentiment":"negative","sentiment_score":-0.4876612536609173},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.34,"sentiment":"negative","sentiment_score":-0.47631943556997514},{"text":"At the tone, please record your message.","start":4.4,"end":6.64,"sentiment":"neutral","sentiment_score":-0.21407281713826315},{"text":"When you have finished recording, you may hang up.","start":6.64,"end":9.22,"sentiment":"neutral","sentiment_score":-0.20646672778659397}],"sentiment":"negative","sentiment_score":-0.34984470362013037,"channel":1,"num_words":33,"start":0.08,"end":9.22},{"sentences":[{"text":"Hi, Emma.","start":10.16,"end":10.98,"sentiment":"neutral","sentiment_score":-0.03831268474459648},{"text":"I'm sorry to bother you, but we just really need to get an update on how we expect or when can expect you to settle the outstanding for your May Internet service payment.","start":11.12,"end":23.055,"sentiment":"neutral","sentiment_score":-0.23614178146376755},{"text":"In that way, we could update our records.","start":23.835,"end":27.454998,"sentiment":"neutral","sentiment_score":-0.04328572563827038},{"text":"And if you need any assistance, please give us a call.","start":29.2,"end":33.44,"sentiment":"neutral","sentiment_score":-0.019514006985859436},{"text":"Let us know.","start":33.44,"end":34.34,"sentiment":"neutral","sentiment_score":0.06423771257201831}],"sentiment":"neutral","sentiment_score":-0.1445180860004927,"channel":0,"num_words":57,"start":10.16,"end":34.34},{"sentences":[{"text":"We would appreciate if you could give us an update about the pending invoice.","start":34.8,"end":40.18,"sentiment":"neutral","sentiment_score":0.19714169736419404},{"text":"Thank you, and have a good one.","start":40.32,"end":42.02,"sentiment":"positive","sentiment_score":0.6614149255411965}],"sentiment":"positive","sentiment_score":0.35189944008986157,"channel":0,"num_words":21,"start":34.8,"end":42.02}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail as the representative they were trying to reach was not available. The representative left a message asking the customer to call back regarding an outstanding May Internet service payment and to provide an update on the pending invoice."},"intents":{"segments":[{"text":"In that way, we could update our records.","start_word":68,"end_word":75,"intents":[{"intent":"Update records","confidence_score":0.30812413}]},{"text":"And if you need any assistance, please give us a call. Let us know.","start_word":76,"end_word":89,"intents":[{"intent":"Receive call back","confidence_score":0.0068832017}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.477547824382782},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Emma. I'm sorry to bother you, but we just really need to get an update on how we expect or when can expect you to settle the outstanding for your May Internet service payment. In that way, we could update our records. And if you need any assistance, please give us a call. Let us know. We would appreciate if you could give us an update about the pending invoice.","start_word":17,"end_word":103,"sentiment":"neutral","sentiment_score":-0.09366022050380708},{"text":"Thank you, and have a good one.","start_word":104,"end_word":110,"sentiment":"positive","sentiment_score":0.6901512145996094}],"average":{"sentiment":"neutral","sentiment_score":-0.09803010405396384}}}}