{"metadata":{"transaction_key":"deprecated","request_id":"019e95b9-d6a9-7fc0-9a8b-ff51b0c12dd5","sha256":"609e804834e1c634438cb85e79b785eaa361665e212c5947f3decc77217ac1b9","created":"2026-06-05T03:00:46.106Z","duration":74.66394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":198,"output_tokens":78},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":229,"output_tokens":229},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":229,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Ertol tech support. Am I speaking with Amrit Carr? Yeah. I'm calling regarding your NBN service at Las Bris Britannia, Nanking Street, Kialavik 3631. We just received a notification that another provider may be requesting a Could you please confirm if you're moving your service to another provider? Actually, we don't have idea as of the moment. The network just notify us regarding this and confirming on our end also. That's why we're calling. Okay. Sure. I'll confirm that one to the network team. Okay. Yeah. If you need assistance in setting up the Internet, just give us a callback. Thank you. Yeah. Bye.","confidence":0.9951172,"words":[{"word":"hello","start":3.52,"end":4.0,"confidence":0.99658203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.09600017964839937},{"word":"good","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.33697310090065},{"word":"morning","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23443469405174255},{"word":"this","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1368967890739441},{"word":"is","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1267632097005844},{"word":"maureen","start":5.7599998,"end":6.24,"confidence":0.83447266,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.17222701013088226},{"word":"from","start":6.24,"end":6.64,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12373362481594086},{"word":"ertol","start":6.64,"end":7.12,"confidence":0.41715494,"punctuated_word":"Ertol","sentiment":"neutral","sentiment_score":0.14416274428367615},{"word":"tech","start":7.12,"end":7.3599997,"confidence":0.85839844,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2159598767757416},{"word":"support","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.179179847240448},{"word":"am","start":8.4,"end":8.559999,"confidence":0.8886719,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.07901497930288315},{"word":"i","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08272095024585724},{"word":"speaking","start":8.8,"end":9.12,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.04869100823998451},{"word":"with","start":9.12,"end":9.44,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06837590038776398},{"word":"amrit","start":9.44,"end":9.94,"confidence":0.9511719,"punctuated_word":"Amrit","sentiment":"neutral","sentiment_score":0.07489154487848282},{"word":"carr","start":10.0,"end":10.5,"confidence":0.8964844,"punctuated_word":"Carr?","sentiment":"neutral","sentiment_score":0.08130945265293121},{"word":"yeah","start":12.695,"end":13.195,"confidence":0.9460449,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03115556389093399},{"word":"i'm","start":14.295,"end":14.535,"confidence":0.88842773,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02205563895404339},{"word":"calling","start":14.535,"end":14.934999,"confidence":0.84472656,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.015309450216591358},{"word":"regarding","start":14.934999,"end":15.434999,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.018077004700899124},{"word":"your","start":15.575,"end":16.075,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020263969898223877},{"word":"nbn","start":16.775,"end":17.275,"confidence":0.79296875,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.02062397636473179},{"word":"service","start":17.415,"end":17.915,"confidence":0.9941406,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.008933218196034431},{"word":"at","start":18.855,"end":19.175,"confidence":0.95410156,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.013821883127093317},{"word":"las","start":19.175,"end":19.575,"confidence":0.7285156,"punctuated_word":"Las","sentiment":"neutral","sentiment_score":0.022020883858203888},{"word":"bris","start":19.575,"end":20.075,"confidence":0.3798828,"punctuated_word":"Bris","sentiment":"neutral","sentiment_score":0.02002982422709465},{"word":"britannia","start":20.135,"end":20.635,"confidence":0.55078125,"punctuated_word":"Britannia,","sentiment":"neutral","sentiment_score":0.023286934942007065},{"word":"nanking","start":20.935,"end":21.415,"confidence":0.8088379,"punctuated_word":"Nanking","sentiment":"neutral","sentiment_score":0.025467561557888985},{"word":"street","start":21.415,"end":21.735,"confidence":0.9494629,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.016573233529925346},{"word":"kialavik","start":21.735,"end":22.235,"confidence":0.7123413,"punctuated_word":"Kialavik","sentiment":"neutral","sentiment_score":0.018470577895641327},{"word":"3631","start":22.535,"end":23.675,"confidence":0.9803467,"punctuated_word":"3631.","sentiment":"neutral","sentiment_score":0.014429481700062752},{"word":"we","start":23.974998,"end":24.215,"confidence":0.96777344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.010857002809643744},{"word":"just","start":24.215,"end":24.535,"confidence":0.98535156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.016693925485014915},{"word":"received","start":24.535,"end":25.015,"confidence":0.9350586,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.02794484607875347},{"word":"a","start":25.015,"end":25.175,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0148354796692729},{"word":"notification","start":25.175,"end":25.675,"confidence":0.99902344,"punctuated_word":"notification","sentiment":"neutral","sentiment_score":-0.0094223003834486},{"word":"that","start":26.055,"end":26.375,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.022247672080993652},{"word":"another","start":26.375,"end":26.855,"confidence":0.9902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.03614173084497452},{"word":"provider","start":26.855,"end":27.355,"confidence":0.9980469,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.03601086884737015},{"word":"may","start":27.575,"end":27.814999,"confidence":0.8364258,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.02013349160552025},{"word":"be","start":27.814999,"end":27.895,"confidence":0.7109375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.016539210453629494},{"word":"requesting","start":27.895,"end":28.122501,"confidence":0.72509766,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":-0.01475617103278637},{"word":"a","start":28.122501,"end":28.35,"confidence":0.73339844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.016334908083081245},{"word":"could","start":31.710001,"end":31.95,"confidence":0.93115234,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.008278049528598785},{"word":"you","start":31.95,"end":32.11,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00047020241618156433},{"word":"please","start":32.11,"end":32.59,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.0032494068145751953},{"word":"confirm","start":32.59,"end":32.99,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.0007540658116340637},{"word":"if","start":32.99,"end":33.31,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01000597607344389},{"word":"you're","start":33.31,"end":33.63,"confidence":0.89404297,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.013658341020345688},{"word":"moving","start":33.63,"end":33.95,"confidence":0.9951172,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.0185291338711977},{"word":"your","start":33.95,"end":34.19,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.024148495867848396},{"word":"service","start":34.19,"end":34.510002,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.027990955859422684},{"word":"to","start":34.510002,"end":34.75,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023670686408877373},{"word":"another","start":34.75,"end":35.15,"confidence":0.99902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.02316031977534294},{"word":"provider","start":35.15,"end":35.65,"confidence":0.99853516,"punctuated_word":"provider?","sentiment":"neutral","sentiment_score":-0.035214439034461975},{"word":"actually","start":43.245003,"end":43.565002,"confidence":0.9875488,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.2646559476852417},{"word":"we","start":43.565002,"end":43.805,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.3021368682384491},{"word":"don't","start":43.805,"end":44.125,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3040257394313812},{"word":"have","start":44.125,"end":44.625,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.28029143810272217},{"word":"idea","start":44.685,"end":45.185,"confidence":0.9038086,"punctuated_word":"idea","sentiment":"neutral","sentiment_score":-0.3266258239746094},{"word":"as","start":45.325,"end":45.565002,"confidence":0.7597656,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3516373634338379},{"word":"of","start":45.565002,"end":45.725002,"confidence":0.99609375,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.38132306933403015},{"word":"the","start":45.725002,"end":45.885002,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.40831300616264343},{"word":"moment","start":45.885002,"end":46.385002,"confidence":0.9863281,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.3313542902469635},{"word":"the","start":47.085,"end":47.405003,"confidence":0.92578125,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.32211294770240784},{"word":"network","start":47.405003,"end":47.885002,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.2610372304916382},{"word":"just","start":47.885002,"end":48.385002,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.24456721544265747},{"word":"notify","start":50.045002,"end":50.525,"confidence":0.8120117,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":-0.23253700137138367},{"word":"us","start":50.525,"end":50.765,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.23288041353225708},{"word":"regarding","start":50.765,"end":51.165,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.173466756939888},{"word":"this","start":51.165,"end":51.485,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.16351784765720367},{"word":"and","start":51.485,"end":51.805,"confidence":0.97314453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18133072555065155},{"word":"confirming","start":51.805,"end":52.305,"confidence":0.99902344,"punctuated_word":"confirming","sentiment":"neutral","sentiment_score":-0.18195489048957825},{"word":"on","start":52.845,"end":53.005,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1458478569984436},{"word":"our","start":53.005,"end":53.245003,"confidence":0.8178711,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.22123901546001432},{"word":"end","start":53.245003,"end":53.485,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.17020200192928314},{"word":"also","start":53.485,"end":53.985,"confidence":0.8491211,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.2605622410774231},{"word":"that's","start":54.125,"end":54.445,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.22607438266277313},{"word":"why","start":54.445,"end":54.685,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.19472768902778623},{"word":"we're","start":54.685,"end":55.005,"confidence":0.9975586,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.2456933856010437},{"word":"calling","start":55.005,"end":55.505,"confidence":0.7175293,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.291692316532135},{"word":"okay","start":63.129997,"end":63.629997,"confidence":0.77783203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.015385119244456291},{"word":"sure","start":63.69,"end":63.93,"confidence":0.9880371,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07229943573474884},{"word":"i'll","start":63.93,"end":64.43,"confidence":0.9069824,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09333336353302002},{"word":"confirm","start":64.57,"end":64.97,"confidence":0.9970703,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.13039934635162354},{"word":"that","start":64.97,"end":65.13,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1083122193813324},{"word":"one","start":65.13,"end":65.45,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.07290050387382507},{"word":"to","start":65.45,"end":65.61,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06668791174888611},{"word":"the","start":65.61,"end":65.77,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07057077437639236},{"word":"network","start":65.77,"end":66.25,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.08007477968931198},{"word":"team","start":66.25,"end":66.75,"confidence":0.9995117,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.043951962143182755},{"word":"okay","start":67.29,"end":67.79,"confidence":0.9382324,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1623540222644806},{"word":"yeah","start":68.46894,"end":68.70894,"confidence":0.98291016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0975661426782608},{"word":"if","start":68.70894,"end":68.94894,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.10286134481430054},{"word":"you","start":68.94894,"end":69.02894,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0960397720336914},{"word":"need","start":69.02894,"end":69.268936,"confidence":0.99609375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.08771014958620071},{"word":"assistance","start":69.268936,"end":69.74894,"confidence":0.9921875,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.09880350530147552},{"word":"in","start":69.74894,"end":69.98894,"confidence":0.5175781,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07689645141363144},{"word":"setting","start":69.98894,"end":70.30894,"confidence":0.99902344,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.10261139273643494},{"word":"up","start":70.30894,"end":70.46894,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1018187552690506},{"word":"the","start":70.46894,"end":70.62894,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08302083611488342},{"word":"internet","start":70.62894,"end":71.02894,"confidence":0.9785156,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.13242332637310028},{"word":"just","start":71.02894,"end":71.268936,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1059124320745468},{"word":"give","start":71.268936,"end":71.42894,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.06798148155212402},{"word":"us","start":71.42894,"end":71.588936,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.06655903160572052},{"word":"a","start":71.588936,"end":71.74894,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07479840517044067},{"word":"callback","start":71.74894,"end":72.24894,"confidence":0.9916992,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.08468709886074066},{"word":"thank","start":72.868935,"end":73.188934,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4157208800315857},{"word":"you","start":73.188934,"end":73.688934,"confidence":0.92407227,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28136080503463745},{"word":"yeah","start":73.908936,"end":74.228935,"confidence":0.70080566,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1366783082485199},{"word":"bye","start":74.228935,"end":74.66394,"confidence":0.9873047,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10333847999572754}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Ertol tech support. Am I speaking with Amrit Carr? Yeah.\n\nI'm calling regarding your NBN service at Las Bris Britannia, Nanking Street, Kialavik 3631. We just received a notification that another provider may be requesting a Could you please confirm if you're moving your service to another provider? Actually, we don't have idea as of the moment. The network just notify us regarding this and confirming on our end also. That's why we're calling.\n\nOkay. Sure. I'll confirm that one to the network team. Okay. Yeah.\n\nIf you need assistance in setting up the Internet, just give us a callback. Thank you. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.52,"end":4.0,"sentiment":"neutral","sentiment_score":0.09600017964839937},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"neutral","sentiment_score":0.2857038974761963},{"text":"This is Maureen from Ertol tech support.","start":5.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.15698901457445963},{"text":"Am I speaking with Amrit Carr?","start":8.4,"end":10.5,"sentiment":"neutral","sentiment_score":0.07250063928465049},{"text":"Yeah.","start":12.695,"end":13.195,"sentiment":"neutral","sentiment_score":0.03115556389093399}],"sentiment":"neutral","sentiment_score":0.13132296918946154,"num_words":17,"start":3.52,"end":13.195},{"sentences":[{"text":"I'm calling regarding your NBN service at Las Bris Britannia, Nanking Street, Kialavik 3631.","start":14.295,"end":23.675,"sentiment":"neutral","sentiment_score":0.018525974226317236},{"text":"We just received a notification that another provider may be requesting a Could you please confirm if you're moving your service to another provider?","start":23.974998,"end":35.65,"sentiment":"neutral","sentiment_score":-0.017960319994017482},{"text":"Actually, we don't have idea as of the moment.","start":43.245003,"end":46.385002,"sentiment":"neutral","sentiment_score":-0.3278181718455421},{"text":"The network just notify us regarding this and confirming on our end also.","start":47.085,"end":53.985,"sentiment":"neutral","sentiment_score":-0.21471201112637153},{"text":"That's why we're calling.","start":54.125,"end":55.505,"sentiment":"neutral","sentiment_score":-0.23954694345593452}],"sentiment":"neutral","sentiment_score":-0.10736705477756914,"num_words":64,"start":14.295,"end":55.505},{"sentences":[{"text":"Okay.","start":63.129997,"end":63.629997,"sentiment":"neutral","sentiment_score":-0.015385119244456291},{"text":"Sure.","start":63.69,"end":63.93,"sentiment":"neutral","sentiment_score":0.07229943573474884},{"text":"I'll confirm that one to the network team.","start":63.93,"end":66.75,"sentiment":"neutral","sentiment_score":0.08327885763719678},{"text":"Okay.","start":67.29,"end":67.79,"sentiment":"neutral","sentiment_score":0.1623540222644806},{"text":"Yeah.","start":68.46894,"end":68.70894,"sentiment":"neutral","sentiment_score":0.0975661426782608}],"sentiment":"neutral","sentiment_score":0.08192211187755068,"num_words":12,"start":63.129997,"end":68.70894},{"sentences":[{"text":"If you need assistance in setting up the Internet, just give us a callback.","start":68.70894,"end":72.24894,"sentiment":"neutral","sentiment_score":0.09158028449331011},{"text":"Thank you.","start":72.868935,"end":73.688934,"sentiment":"positive","sentiment_score":0.3485408425331116},{"text":"Yeah.","start":73.908936,"end":74.228935,"sentiment":"neutral","sentiment_score":0.1366783082485199},{"text":"Bye.","start":74.228935,"end":74.66394,"sentiment":"neutral","sentiment_score":0.10333847999572754}],"sentiment":"neutral","sentiment_score":0.12329013645648956,"num_words":18,"start":68.70894,"end":74.66394}]}}]},{"alternatives":[{"transcript":"Yeah. I have a no idea about it. Who is the another one who's who requested that service? I have a no idea about it. I don't know anything about it. Okay? No one is requesting the the service there. Thank you. Alright.","confidence":0.99316406,"words":[{"word":"yeah","start":11.12,"end":11.62,"confidence":0.74243164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03637247160077095},{"word":"i","start":36.12,"end":36.36,"confidence":0.81640625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2747304439544678},{"word":"have","start":36.36,"end":36.6,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.234669491648674},{"word":"a","start":36.6,"end":36.68,"confidence":0.62060547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21845418214797976},{"word":"no","start":36.68,"end":36.92,"confidence":0.8935547,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.3028561770915985},{"word":"idea","start":36.92,"end":37.32,"confidence":1.0,"punctuated_word":"idea","sentiment":"neutral","sentiment_score":-0.31447550654411316},{"word":"about","start":37.32,"end":37.559998,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.30239659547805786},{"word":"it","start":37.559998,"end":38.059998,"confidence":1.0,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.3369620442390442},{"word":"who","start":39.005,"end":39.165,"confidence":0.9536133,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.14621399343013763},{"word":"is","start":39.165,"end":39.325,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14064182341098783},{"word":"the","start":39.325,"end":39.405,"confidence":0.6923828,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15252330899238586},{"word":"another","start":39.405,"end":39.805,"confidence":0.5800781,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.10228393971920012},{"word":"one","start":39.805,"end":39.965,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.13566747307777405},{"word":"who's","start":39.965,"end":40.445,"confidence":0.8823242,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.10878886282444},{"word":"who","start":40.524998,"end":40.765,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.11876222491264345},{"word":"requested","start":40.765,"end":41.265,"confidence":0.99902344,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.122105710208416},{"word":"that","start":41.325,"end":41.485,"confidence":0.8574219,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17618046700954437},{"word":"service","start":41.485,"end":41.985,"confidence":0.99316406,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":-0.16411207616329193},{"word":"i","start":55.9,"end":56.14,"confidence":0.90234375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5594848990440369},{"word":"have","start":56.14,"end":56.46,"confidence":0.99316406,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5223982334136963},{"word":"a","start":56.46,"end":56.54,"confidence":0.50097656,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.524344801902771},{"word":"no","start":56.54,"end":56.7,"confidence":0.8125,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.5444493293762207},{"word":"idea","start":56.7,"end":57.1,"confidence":1.0,"punctuated_word":"idea","sentiment":"negative","sentiment_score":-0.47523972392082214},{"word":"about","start":57.1,"end":57.34,"confidence":1.0,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.5629497170448303},{"word":"it","start":57.34,"end":57.58,"confidence":0.9921875,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.5415515899658203},{"word":"i","start":57.58,"end":57.74,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5419985055923462},{"word":"don't","start":57.74,"end":57.98,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.41809582710266113},{"word":"know","start":57.98,"end":58.14,"confidence":1.0,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.3831976056098938},{"word":"anything","start":58.14,"end":58.62,"confidence":1.0,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.44458797574043274},{"word":"about","start":58.62,"end":58.86,"confidence":1.0,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.4830627739429474},{"word":"it","start":58.86,"end":59.1,"confidence":0.9770508,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.44926512241363525},{"word":"okay","start":59.1,"end":59.58,"confidence":0.9675293,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.2463301122188568},{"word":"no","start":59.58,"end":59.739998,"confidence":1.0,"punctuated_word":"No","sentiment":"negative","sentiment_score":-0.4138120114803314},{"word":"one","start":59.739998,"end":59.9,"confidence":1.0,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.4404982924461365},{"word":"is","start":59.9,"end":60.14,"confidence":0.9980469,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.36793482303619385},{"word":"requesting","start":60.14,"end":60.64,"confidence":0.9980469,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":-0.3093646764755249},{"word":"the","start":60.7,"end":60.940002,"confidence":0.875,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4608686268329621},{"word":"the","start":60.940002,"end":61.02,"confidence":0.65722656,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.46403127908706665},{"word":"service","start":61.02,"end":61.5,"confidence":0.99316406,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.4518809914588928},{"word":"there","start":61.5,"end":62.0,"confidence":0.8925781,"punctuated_word":"there.","sentiment":"negative","sentiment_score":-0.4193059802055359},{"word":"thank","start":67.298935,"end":67.61894,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36098018288612366},{"word":"you","start":67.61894,"end":68.11894,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2718924283981323},{"word":"alright","start":72.658936,"end":73.158936,"confidence":0.9914551,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1839921921491623}],"paragraphs":{"transcript":"\nYeah. I have a no idea about it. Who is the another one who's who requested that service? I have a no idea about it. I don't know anything about it.\n\nOkay? No one is requesting the the service there. Thank you. Alright.","paragraphs":[{"sentences":[{"text":"Yeah.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.03637247160077095},{"text":"I have a no idea about it.","start":36.12,"end":38.059998,"sentiment":"neutral","sentiment_score":-0.2835063487291336},{"text":"Who is the another one who's who requested that service?","start":39.005,"end":41.985,"sentiment":"neutral","sentiment_score":-0.13672798797488211},{"text":"I have a no idea about it.","start":55.9,"end":57.58,"sentiment":"negative","sentiment_score":-0.532916899238314},{"text":"I don't know anything about it.","start":57.58,"end":59.1,"sentiment":"negative","sentiment_score":-0.4533679684003194}],"sentiment":"neutral","sentiment_score":-0.31503477272006775,"num_words":31,"start":11.12,"end":59.1},{"sentences":[{"text":"Okay?","start":59.1,"end":59.58,"sentiment":"neutral","sentiment_score":-0.2463301122188568},{"text":"No one is requesting the the service there.","start":59.58,"end":62.0,"sentiment":"negative","sentiment_score":-0.4159620851278305},{"text":"Thank you.","start":67.298935,"end":68.11894,"sentiment":"neutral","sentiment_score":0.316436305642128},{"text":"Alright.","start":72.658936,"end":73.158936,"sentiment":"neutral","sentiment_score":0.1839921921491623}],"sentiment":"neutral","sentiment_score":-0.22976349915067354,"num_words":12,"start":59.1,"end":73.158936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertol tech support. Am I speaking with Amrit Carr?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I'm calling regarding your NBN service at Las Bris Britannia, Nanking Street, Kialavik 3631. We just received a notification that another provider may be requesting a Could you please confirm if you're moving your service to another provider?\n\nChannel 1: I have a no idea about it. Who is the another one who's who requested that service?\n\nChannel 0: Actually, we don't have idea as of the moment. The network just notify us regarding this and confirming on our end also. That's why we're calling.\n\nChannel 1: I have a no idea about it. I don't know anything about it. Okay? No one is requesting the the service there.\n\nChannel 0: Okay. Sure. I'll confirm that one to the network team. Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. If you need assistance in setting up the Internet, just give us a callback.\n\nChannel 1: Alright.\n\nChannel 0: Thank you. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.52,"end":4.0,"sentiment":"neutral","sentiment_score":0.09600017964839937},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"neutral","sentiment_score":0.2857038974761963},{"text":"This is Maureen from Ertol tech support.","start":5.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.15698901457445963},{"text":"Am I speaking with Amrit Carr?","start":8.4,"end":10.5,"sentiment":"neutral","sentiment_score":0.07250063928465049}],"sentiment":"neutral","sentiment_score":0.1375834320206195,"channel":0,"num_words":16,"start":3.52,"end":10.5},{"sentences":[{"text":"Yeah.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.03637247160077095}],"sentiment":"neutral","sentiment_score":0.03637247160077095,"channel":1,"num_words":1,"start":11.12,"end":11.62},{"sentences":[{"text":"Yeah.","start":12.695,"end":13.195,"sentiment":"neutral","sentiment_score":0.03115556389093399},{"text":"I'm calling regarding your NBN service at Las Bris Britannia, Nanking Street, Kialavik 3631.","start":14.295,"end":23.675,"sentiment":"neutral","sentiment_score":0.018525974226317236},{"text":"We just received a notification that another provider may be requesting a Could you please confirm if you're moving your service to another provider?","start":23.974998,"end":35.65,"sentiment":"neutral","sentiment_score":-0.017960319994017482}],"sentiment":"neutral","sentiment_score":-0.003603294276847289,"channel":0,"num_words":39,"start":12.695,"end":35.65},{"sentences":[{"text":"I have a no idea about it.","start":36.12,"end":38.059998,"sentiment":"neutral","sentiment_score":-0.2835063487291336},{"text":"Who is the another one who's who requested that service?","start":39.005,"end":41.985,"sentiment":"neutral","sentiment_score":-0.13672798797488211}],"sentiment":"neutral","sentiment_score":-0.19716613652075038,"channel":1,"num_words":17,"start":36.12,"end":41.985},{"sentences":[{"text":"Actually, we don't have idea as of the moment.","start":43.245003,"end":46.385002,"sentiment":"neutral","sentiment_score":-0.3278181718455421},{"text":"The network just notify us regarding this and confirming on our end also.","start":47.085,"end":53.985,"sentiment":"neutral","sentiment_score":-0.21471201112637153},{"text":"That's why we're calling.","start":54.125,"end":55.505,"sentiment":"neutral","sentiment_score":-0.23954694345593452}],"sentiment":"neutral","sentiment_score":-0.25768490250294024,"channel":0,"num_words":26,"start":43.245003,"end":55.505},{"sentences":[{"text":"I have a no idea about it.","start":55.9,"end":57.58,"sentiment":"negative","sentiment_score":-0.532916899238314},{"text":"I don't know anything about it.","start":57.58,"end":59.1,"sentiment":"negative","sentiment_score":-0.4533679684003194},{"text":"Okay?","start":59.1,"end":59.58,"sentiment":"neutral","sentiment_score":-0.2463301122188568},{"text":"No one is requesting the the service there.","start":59.58,"end":62.0,"sentiment":"negative","sentiment_score":-0.4159620851278305}],"sentiment":"negative","sentiment_score":-0.45566604083234613,"channel":1,"num_words":22,"start":55.9,"end":62.0},{"sentences":[{"text":"Okay.","start":63.129997,"end":63.629997,"sentiment":"neutral","sentiment_score":-0.015385119244456291},{"text":"Sure.","start":63.69,"end":63.93,"sentiment":"neutral","sentiment_score":0.07229943573474884},{"text":"I'll confirm that one to the network team.","start":63.93,"end":66.75,"sentiment":"neutral","sentiment_score":0.08327885763719678},{"text":"Okay.","start":67.29,"end":67.79,"sentiment":"neutral","sentiment_score":0.1623540222644806}],"sentiment":"neutral","sentiment_score":0.08049992725930431,"channel":0,"num_words":11,"start":63.129997,"end":67.79},{"sentences":[{"text":"Thank you.","start":67.298935,"end":68.11894,"sentiment":"neutral","sentiment_score":0.316436305642128}],"sentiment":"neutral","sentiment_score":0.316436305642128,"channel":1,"num_words":2,"start":67.298935,"end":68.11894},{"sentences":[{"text":"Yeah.","start":68.46894,"end":68.70894,"sentiment":"neutral","sentiment_score":0.0975661426782608},{"text":"If you need assistance in setting up the Internet, just give us a callback.","start":68.70894,"end":72.24894,"sentiment":"neutral","sentiment_score":0.09158028449331011}],"sentiment":"neutral","sentiment_score":0.09197934170564016,"channel":0,"num_words":15,"start":68.46894,"end":72.24894},{"sentences":[{"text":"Alright.","start":72.658936,"end":73.158936,"sentiment":"neutral","sentiment_score":0.1839921921491623}],"sentiment":"neutral","sentiment_score":0.1839921921491623,"channel":1,"num_words":1,"start":72.658936,"end":73.158936},{"sentences":[{"text":"Thank you.","start":72.868935,"end":73.688934,"sentiment":"positive","sentiment_score":0.3485408425331116},{"text":"Yeah.","start":73.908936,"end":74.228935,"sentiment":"neutral","sentiment_score":0.1366783082485199},{"text":"Bye.","start":74.228935,"end":74.66394,"sentiment":"neutral","sentiment_score":0.10333847999572754}],"sentiment":"neutral","sentiment_score":0.23427461832761765,"channel":0,"num_words":4,"start":72.868935,"end":74.66394}]},"summary":{"result":"success","short":"A representative from Er reminded the customer, Amrit Carr, about their NBN service at Las Bris dash dash dash [The Nanking Street, Kialavik 3631. The customer is uncertain whether they are moving their service to another provider and the representative is calling to confirm. The representative tells the customer to call back if they need assistance setting up the internet and ends the call."},"intents":{"segments":[{"text":"I'm calling regarding your NBN service at Las Bris Britannia, Nanking Street, Kialavik 3631. We just received a notification that another provider may be requesting a Could you please confirm if you're moving your service to another provider?","start_word":18,"end_word":55,"intents":[{"intent":"Confirm service move","confidence_score":0.020708676}]},{"text":"If you need assistance in setting up the Internet, just give us a callback. Alright.","start_word":135,"end_word":149,"intents":[{"intent":"Provide assistance with internet setup","confidence_score":0.044991534}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Ertol tech support. Am I speaking with Amrit Carr? Yeah. Yeah. I'm calling regarding your NBN service at Las Bris Britannia, Nanking Street, Kialavik 3631. We just received a notification that another provider may be requesting a Could you please confirm if you're moving your service to another provider? I have a no idea about it. Who is the another one who's who requested that service? Actually, we don't have idea as of the moment. The network just notify us regarding this and confirming on our end also. That's why we're calling.","start_word":0,"end_word":98,"sentiment":"neutral","sentiment_score":-0.06871538609266281},{"text":"I have a no idea about it. I don't know anything about it.","start_word":99,"end_word":111,"sentiment":"negative","sentiment_score":-0.4889988303184509},{"text":"Okay?","start_word":112,"end_word":112,"sentiment":"neutral","sentiment_score":-0.2463301122188568},{"text":"No one is requesting the the service there.","start_word":113,"end_word":120,"sentiment":"negative","sentiment_score":-0.4056367576122284},{"text":"Okay. Sure. I'll confirm that one to the network team. Okay. Thank you. Yeah. If you need assistance in setting up the Internet, just give us a callback. Alright. Thank you. Yeah. Bye.","start_word":121,"end_word":153,"sentiment":"neutral","sentiment_score":0.1237931177020073}],"average":{"sentiment":"neutral","sentiment_score":-0.07514164020921466}}}}