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Good morning. Deepak, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Deepak, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you\n\nChannel 1: Oh, look.\n\nChannel 0: together\n\nChannel 1: Yeah.\n\nChannel 0: with\n\nChannel 1: I don't\n\nChannel 0: my\n\nChannel 1: I don't work there anymore. So yeah.\n\nChannel 0: alright. You\n\nChannel 1: Yeah.\n\nChannel 0: moved\n\nChannel 1: I'm\n\nChannel 0: to a different\n\nChannel 1: not\n\nChannel 0: company now, sir?\n\nChannel 1: yeah. Yeah.\n\nChannel 0: Alright. So, sir, but your present role, sir, are you working as an IT manager as well?\n\nChannel 1: No. I'm not in the IT.\n\nChannel 0: Alright. Got it, sir. And in what departments are you working with?\n\nChannel 1: Look. 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IT.","start":52.645,"end":53.385,"sentiment":"neutral","sentiment_score":-0.010677715763449669}],"sentiment":"neutral","sentiment_score":-0.010677715763449669,"channel":1,"num_words":2,"start":52.645,"end":53.385},{"sentences":[{"text":"Got","start":53.975,"end":54.215,"sentiment":"neutral","sentiment_score":0.014639746397733688}],"sentiment":"neutral","sentiment_score":0.014639746397733688,"channel":0,"num_words":1,"start":53.975,"end":54.215},{"sentences":[{"text":"Okay.","start":54.004997,"end":54.324997,"sentiment":"neutral","sentiment_score":0.037451691925525665}],"sentiment":"neutral","sentiment_score":0.037451691925525665,"channel":1,"num_words":1,"start":54.004997,"end":54.324997},{"sentences":[{"text":"it,","start":54.215,"end":54.375,"sentiment":"neutral","sentiment_score":0.05318772792816162}],"sentiment":"neutral","sentiment_score":0.05318772792816162,"channel":0,"num_words":1,"start":54.215,"end":54.375},{"sentences":[{"text":"Thank","start":54.324997,"end":54.565,"sentiment":"neutral","sentiment_score":0.1891297698020935}],"sentiment":"neutral","sentiment_score":0.1891297698020935,"channel":1,"num_words":1,"start":54.324997,"end":54.565},{"sentences":[{"text":"sir.","start":54.375,"end":54.695,"sentiment":"neutral","sentiment_score":0.19314120709896088}],"sentiment":"neutral","sentiment_score":0.19314120709896088,"channel":0,"num_words":1,"start":54.375,"end":54.695},{"sentences":[{"text":"you.","start":54.565,"end":55.065,"sentiment":"neutral","sentiment_score":0.14686816930770874}],"sentiment":"neutral","sentiment_score":0.14686816930770874,"channel":1,"num_words":1,"start":54.565,"end":55.065},{"sentences":[{"text":"Alright.","start":54.695,"end":55.195,"sentiment":"neutral","sentiment_score":0.157120943069458}],"sentiment":"neutral","sentiment_score":0.157120943069458,"channel":0,"num_words":1,"start":54.695,"end":55.195},{"sentences":[{"text":"Bye.","start":55.125,"end":55.625,"sentiment":"neutral","sentiment_score":0.19473354518413544}],"sentiment":"neutral","sentiment_score":0.19473354518413544,"channel":1,"num_words":1,"start":55.125,"end":55.625},{"sentences":[{"text":"Thank you, Deepak, and have a good day.","start":55.636875,"end":57.31687,"sentiment":"positive","sentiment_score":0.512518584728241},{"text":"Take care.","start":57.31687,"end":58.06687,"sentiment":"neutral","sentiment_score":0.2650206536054611}],"sentiment":"positive","sentiment_score":0.463018998503685,"channel":0,"num_words":10,"start":55.636875,"end":58.06687}]},"summary":{"result":"success","short":"The customer, Ronald, calls and asks about a meeting he had with Deepak from Cloud Solution IT in February. He explains that he is not in IT anymore and is currently working as an IT manager. The call ends with Ronald thanking Deepak and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good morning. Deepak, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.23526696860790253},{"text":"Good.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.4091750979423523},{"text":"How are you?","start_word":18,"end_word":20,"sentiment":"neutral","sentiment_score":0.299571692943573},{"text":"I'm doing wonderful. Thank you for asking.","start_word":21,"end_word":27,"sentiment":"positive","sentiment_score":0.6867905259132385},{"text":"Deepak, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you Oh, look. together Yeah. with I don't my I don't work there anymore. So yeah. alright. You Yeah. moved I'm to a different not company now, sir? yeah. Yeah. Alright. So, sir, but your present role, sir, are you working as an IT manager as well? No. I'm not in the IT. Alright. Got it, sir. And in what departments are you working with? Look. I am doing my own business right now, so not in Alright. the IT. Got Okay. it, Thank sir. you. Alright. Bye.","start_word":28,"end_word":151,"sentiment":"neutral","sentiment_score":-0.01647740975022316},{"text":"Thank you, Deepak, and have a good day.","start_word":152,"end_word":159,"sentiment":"positive","sentiment_score":0.5140008330345154},{"text":"Take care.","start_word":160,"end_word":161,"sentiment":"neutral","sentiment_score":0.29978957772254944}],"average":{"sentiment":"neutral","sentiment_score":0.08431915000632957}}}}