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Speaking with Kate. Can I start off with the car rental, please? Okay. May I know who am I speaking with?\n\nOkay. And who are you trying to contact? You came through a roadside assistance line. I cannot be able to transfer your call. Do you have the number?\n\nAlright. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling three six five Roadside Assistance.","start":11.5199995,"end":13.92,"sentiment":"positive","sentiment_score":0.4964125719335344},{"text":"Speaking with Kate.","start":13.92,"end":14.98,"sentiment":"neutral","sentiment_score":0.2644108384847641},{"text":"Can I start off with the car rental, please?","start":15.015,"end":17.035,"sentiment":"neutral","sentiment_score":0.13192730810907152},{"text":"Okay.","start":27.095001,"end":27.595001,"sentiment":"neutral","sentiment_score":-0.0013611470349133017},{"text":"May I know who am I speaking with?","start":27.735,"end":29.275,"sentiment":"neutral","sentiment_score":-0.008474194910377264}],"sentiment":"neutral","sentiment_score":0.2126378909839938,"num_words":30,"start":11.5199995,"end":29.275},{"sentences":[{"text":"Okay.","start":37.0,"end":37.32,"sentiment":"neutral","sentiment_score":0.004135768860578537},{"text":"And who are you trying to contact?","start":37.32,"end":38.76,"sentiment":"neutral","sentiment_score":-0.008241979937468256},{"text":"You came through a roadside assistance line.","start":38.76,"end":41.579998,"sentiment":"neutral","sentiment_score":-0.02412243839353323},{"text":"I cannot be able to transfer your call.","start":52.835,"end":54.995,"sentiment":"negative","sentiment_score":-0.36664510890841484},{"text":"Do you have the number?","start":54.995,"end":55.975,"sentiment":"neutral","sentiment_score":-0.09389240592718125}],"sentiment":"neutral","sentiment_score":-0.12946564501284488,"num_words":28,"start":37.0,"end":55.975},{"sentences":[{"text":"Alright.","start":62.39,"end":62.79,"sentiment":"neutral","sentiment_score":0.28073954582214355},{"text":"Thank you.","start":62.79,"end":63.45,"sentiment":"positive","sentiment_score":0.43483738601207733},{"text":"Bye for now.","start":63.83,"end":64.81,"sentiment":"neutral","sentiment_score":0.19706804056962332}],"sentiment":"neutral","sentiment_score":0.29026973992586136,"num_words":6,"start":62.39,"end":64.81}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling three six five Roadside Assistance. Speaking with Kate. Can I start off with the car rental,\n\nChannel 0: Yes.\n\nChannel 1: please?\n\nChannel 0: Yes. Dear, can you help me out to transfer the call to Alan Sankarset?\n\nChannel 1: Okay. May I know who am I speaking with?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Okay. And who are you trying to contact? You came through a roadside assistance line.\n\nChannel 0: Oh, because Alan Alan Sankausis from IT department, can you to transfer the call?\n\nChannel 1: I cannot be able to transfer your call. Do you have the number?\n\nChannel 0: I see. Any worries. Maybe I'll just drop an email to us. Thank you.\n\nChannel 1: Alright. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling three six five Roadside Assistance.","start":11.5199995,"end":13.92,"sentiment":"positive","sentiment_score":0.4964125719335344},{"text":"Speaking with Kate.","start":13.92,"end":14.98,"sentiment":"neutral","sentiment_score":0.2644108384847641},{"text":"Can I start off with the car rental,","start":15.015,"end":16.535,"sentiment":"neutral","sentiment_score":0.1376051977276802}],"sentiment":"neutral","sentiment_score":0.3180893622338772,"channel":1,"num_words":20,"start":11.5199995,"end":16.535},{"sentences":[{"text":"Yes.","start":16.485,"end":16.985,"sentiment":"neutral","sentiment_score":0.11397117376327516}],"sentiment":"neutral","sentiment_score":0.11397117376327516,"channel":0,"num_words":1,"start":16.485,"end":16.985},{"sentences":[{"text":"please?","start":16.535,"end":17.035,"sentiment":"neutral","sentiment_score":0.08650419116020203}],"sentiment":"neutral","sentiment_score":0.08650419116020203,"channel":1,"num_words":1,"start":16.535,"end":17.035},{"sentences":[{"text":"Yes.","start":17.765,"end":18.265,"sentiment":"neutral","sentiment_score":0.06076744943857193},{"text":"Dear, can you help me out to transfer the call to Alan Sankarset?","start":19.045,"end":22.905,"sentiment":"neutral","sentiment_score":0.02354187102845082}],"sentiment":"neutral","sentiment_score":0.02620084091488804,"channel":0,"num_words":14,"start":17.765,"end":22.905},{"sentences":[{"text":"Okay.","start":27.095001,"end":27.595001,"sentiment":"neutral","sentiment_score":-0.0013611470349133017},{"text":"May I know who am I speaking with?","start":27.735,"end":29.275,"sentiment":"neutral","sentiment_score":-0.008474194910377264}],"sentiment":"neutral","sentiment_score":-0.0076838562575479346,"channel":1,"num_words":9,"start":27.095001,"end":29.275},{"sentences":[{"text":"Mary from Vigilance AI.","start":30.32,"end":32.82,"sentiment":"neutral","sentiment_score":0.01351201138459146}],"sentiment":"neutral","sentiment_score":0.01351201138459146,"channel":0,"num_words":4,"start":30.32,"end":32.82},{"sentences":[{"text":"Okay.","start":37.0,"end":37.32,"sentiment":"neutral","sentiment_score":0.004135768860578537},{"text":"And who are you trying to contact?","start":37.32,"end":38.76,"sentiment":"neutral","sentiment_score":-0.008241979937468256},{"text":"You came through a roadside assistance line.","start":38.76,"end":41.579998,"sentiment":"neutral","sentiment_score":-0.02412243839353323}],"sentiment":"neutral","sentiment_score":-0.014827677297095459,"channel":1,"num_words":15,"start":37.0,"end":41.579998},{"sentences":[{"text":"Oh, because Alan Alan Sankausis from IT department, can you to transfer the call?","start":43.335,"end":49.195,"sentiment":"neutral","sentiment_score":-0.015456560400447674}],"sentiment":"neutral","sentiment_score":-0.015456560400447674,"channel":0,"num_words":14,"start":43.335,"end":49.195},{"sentences":[{"text":"I cannot be able to transfer your call.","start":52.835,"end":54.995,"sentiment":"negative","sentiment_score":-0.36664510890841484},{"text":"Do you have the number?","start":54.995,"end":55.975,"sentiment":"neutral","sentiment_score":-0.09389240592718125}],"sentiment":"neutral","sentiment_score":-0.26174022314640194,"channel":1,"num_words":13,"start":52.835,"end":55.975},{"sentences":[{"text":"I see.","start":57.45,"end":58.17,"sentiment":"neutral","sentiment_score":-0.09417158365249634},{"text":"Any worries.","start":58.17,"end":58.809998,"sentiment":"neutral","sentiment_score":-0.11758871376514435},{"text":"Maybe I'll just drop an email to us.","start":58.809998,"end":60.73,"sentiment":"neutral","sentiment_score":-0.06619054963812232},{"text":"Thank you.","start":60.73,"end":61.55,"sentiment":"positive","sentiment_score":0.35370954871177673}],"sentiment":"neutral","sentiment_score":-0.01754470675119332,"channel":0,"num_words":14,"start":57.45,"end":61.55},{"sentences":[{"text":"Alright.","start":62.39,"end":62.79,"sentiment":"neutral","sentiment_score":0.28073954582214355},{"text":"Thank you.","start":62.79,"end":63.45,"sentiment":"positive","sentiment_score":0.43483738601207733},{"text":"Bye for now.","start":63.83,"end":64.81,"sentiment":"neutral","sentiment_score":0.19706804056962332}],"sentiment":"neutral","sentiment_score":0.29026973992586136,"channel":1,"num_words":6,"start":62.39,"end":64.81}]},"summary":{"result":"success","short":"The customer calls three six five Roadside Assistance and is transferred to Alan Sankarset from IT department. The customer is unable to transfer and decides to drop an email instead. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Dear, can you help me out to transfer the call to Alan Sankarset? Okay.","start_word":23,"end_word":36,"intents":[{"intent":"Transfer call","confidence_score":0.59013903},{"intent":"Transfer call","confidence_score":0.02289872}]}]},"sentiments":{"segments":[{"text":"Thank you for calling three six five Roadside Assistance.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.505943238735199},{"text":"Speaking with Kate. Can I start off with the car rental, Yes. please? Yes. Dear, can you help me out to transfer the call to Alan Sankarset? Okay. May I know who am I speaking with? Mary from Vigilance AI. Okay. And who are you trying to contact? You came through a roadside assistance line. Oh, because Alan Alan Sankausis from IT department, can you to transfer the call?","start_word":9,"end_word":77,"sentiment":"neutral","sentiment_score":0.027807610109448433},{"text":"I cannot be able to transfer your call.","start_word":78,"end_word":85,"sentiment":"negative","sentiment_score":-0.3612740933895111},{"text":"Do you have the number? I see. Any worries. Maybe I'll just drop an email to us.","start_word":86,"end_word":102,"sentiment":"neutral","sentiment_score":-0.08165551722049713},{"text":"Thank you.","start_word":103,"end_word":104,"sentiment":"positive","sentiment_score":0.34058278799057007},{"text":"Alright.","start_word":105,"end_word":105,"sentiment":"neutral","sentiment_score":0.28073954582214355},{"text":"Thank you.","start_word":106,"end_word":107,"sentiment":"positive","sentiment_score":0.4205347001552582},{"text":"Bye for now.","start_word":108,"end_word":110,"sentiment":"neutral","sentiment_score":0.23327963054180145}],"average":{"sentiment":"neutral","sentiment_score":0.04592396083631014}}}}