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I'll be more than happy of assist. Just give me one second, and let me just pull up your account. Okay? Just give me one second. By the way, how are you doing today? In that case, yeah, I'm doing great as well. Just starting my week. Oh. Can you tell me the name associated on the account, please? One moment, please. For your name, is it p for papa, r for Romeo, o for yeah. R for Romeo, o for Oscar, g ForGeorgeJForJuliet, I For India, PForPeter. Oh, Thomas. Thank you so much, Bridget. I already have your account pulled up. Okay. Hold on, please. Oh, yeah. We just received your order, Projit, and we are already processing your order. But no worries. I'll go ahead and give you and set proper expectation what's gonna happen today since you just placed your order. If I may ask if you're gonna use your own router? You have your own router? Okay. We so uh-huh. Okay. 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My name is Mary. May I have your name, please? Thank you so much, Proje. How can I help you today?\n\nSure. I'll be more than happy of assist. Just give me one second, and let me just pull up your account. Okay? Just give me one second.\n\nBy the way, how are you doing today? In that case, yeah, I'm doing great as well. Just starting my week. Oh. Can you tell me the name associated on the account, please?\n\nOne moment, please. For your name, is it p for papa, r for Romeo, o for yeah. R for Romeo, o for Oscar, g ForGeorgeJForJuliet, I For India, PForPeter. Oh, Thomas. Thank you so much, Bridget.\n\nI already have your account pulled up. Okay. Hold on, please. Oh, yeah. We just received your order, Projit, and we are already processing your order.\n\nBut no worries. I'll go ahead and give you and set proper expectation what's gonna happen today since you just placed your order. If I may ask if you're gonna use your own router? You have your own router? Okay.\n\nWe so uh-huh. Okay. So once we have processed your order, we'll activate your service, and you'll receive an email instruction from our technical support team on how you can configure your router. Okay? Alright.\n\nAnything else I can help you with? Yeah. Sure. So as long as we can get you set up and connected as soon as possible since you have your own router. Also, if you run any problem while connecting to the router or while you're configuring with the router, just please don't hesitate to call back to call us, and we'll be more than happy to assist you.\n\nAlright? Alright. Thank you so much. Have a great day. 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day.","start":228.62094,"end":229.66095,"sentiment":"positive","sentiment_score":0.6528532058000565},{"text":"Bye bye.","start":229.66095,"end":230.32094,"sentiment":"neutral","sentiment_score":0.2585051953792572}],"sentiment":"positive","sentiment_score":0.5220021617909273,"num_words":12,"start":225.18094,"end":230.32094}]}}]},{"alternatives":[{"transcript":"Hi, Mary. 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Mary. My name is Projit, p r o j I t, and then my surname is k a l. I've just purchased an Airtel service, and I was just wondering whether I could get some help with activating it. I'm doing fine. How are you?\n\nOh, that's yeah. Yeah. Still still still out of the way. Yeah. It should still be my name, p r o j I t and then k a r.\n\nI have a order number if that helps. P for Peter. Yep. J for j for Jews. Yeah.\n\nJuliet Jews. Yep. And then yep. PForThomas. Yep.\n\nYep. Okay. Yep. I believe I'll use my own router. Yep.\n\nI believe it's I have an embedded network in my building. I have a router in my in my flat. Yeah. Okay. No.\n\nThat's all. Sir, how long can I expect to wait? Is there is there any chance it can be done today? Okay. Yep.\n\nThat's great. Yeah. Okay. Sounds good. Thank you so much.\n\nYou too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":6.08,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.08309968933463097},{"text":"My name is Projit, p r o j I t, and then my surname is k a l.","start":6.8799996,"end":12.075,"sentiment":"neutral","sentiment_score":0.07052016547984546},{"text":"I've just purchased an Airtel service, and I was just wondering whether I could get some help with activating it.","start":16.795,"end":24.45,"sentiment":"neutral","sentiment_score":0.10820384379476308},{"text":"I'm doing fine.","start":37.73,"end":38.53,"sentiment":"positive","sentiment_score":0.4308149516582489},{"text":"How are you?","start":38.53,"end":39.135,"sentiment":"neutral","sentiment_score":0.3092183768749237}],"sentiment":"neutral","sentiment_score":0.12651606997394044,"num_words":46,"start":6.08,"end":39.135},{"sentences":[{"text":"Oh, that's 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today?","start":192.39,"end":194.73,"sentiment":"neutral","sentiment_score":-0.06554282863031734},{"text":"Okay.","start":198.07,"end":198.39,"sentiment":"neutral","sentiment_score":0.1164945662021637},{"text":"Yep.","start":198.39,"end":198.63,"sentiment":"neutral","sentiment_score":0.22400981187820437}],"sentiment":"neutral","sentiment_score":-0.0686117488404979,"num_words":23,"start":190.31,"end":198.63},{"sentences":[{"text":"That's great.","start":198.63,"end":199.245,"sentiment":"positive","sentiment_score":0.5433721840381622},{"text":"Yeah.","start":225.09999,"end":225.35088,"sentiment":"neutral","sentiment_score":0.12319448590278624},{"text":"Okay.","start":225.67088,"end":226.07088,"sentiment":"neutral","sentiment_score":0.24150773882865903},{"text":"Sounds good.","start":226.07088,"end":226.55087,"sentiment":"positive","sentiment_score":0.5038268268108368},{"text":"Thank you so 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My name is Mary. May I have your name, please?\n\nChannel 1: Hi, Mary. My name is Projit, p r o j I t, and then my surname is k a l.\n\nChannel 0: Thank you so much, Proje. How can I help you today?\n\nChannel 1: I've just purchased an Airtel service, and I was just wondering whether I could get some help with activating it.\n\nChannel 0: Sure. I'll be more than happy of assist. Just give me one second, and let me just pull up your account. Okay? Just give me one second.\n\nBy the way, how are you doing today?\n\nChannel 1: I'm doing fine. How are you?\n\nChannel 0: In that case, yeah, I'm doing great as well. Just starting my week.\n\nChannel 1: Oh, that's yeah.\n\nChannel 0: Oh.\n\nChannel 1: Yeah. Still still still out of the way.\n\nChannel 0: Can you tell me the name associated on the account, please?\n\nChannel 1: Yeah. It should still be my name, p r o j I t and then k a r. I have a order number if that helps.\n\nChannel 0: One moment, please. For your name, is it p for papa, r for Romeo,\n\nChannel 1: P\n\nChannel 0: o\n\nChannel 1: for\n\nChannel 0: for\n\nChannel 1: Peter.\n\nChannel 0: yeah. R for Romeo, o for Oscar,\n\nChannel 1: Yep.\n\nChannel 0: g ForGeorgeJForJuliet,\n\nChannel 1: J for j for Jews. Yeah. Juliet Jews. Yep. And\n\nChannel 0: I\n\nChannel 1: then\n\nChannel 0: For India,\n\nChannel 1: yep.\n\nChannel 0: PForPeter.\n\nChannel 1: PForThomas.\n\nChannel 0: Oh, Thomas. Thank you so much, Bridget. I already have your account pulled up. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Hold on, please. Oh, yeah. We just received your order, Projit,\n\nChannel 1: Yep.\n\nChannel 0: and we are already processing your order.\n\nChannel 1: Okay.\n\nChannel 0: But no worries. I'll go ahead and give you and set proper expectation what's gonna happen today since you just placed your order.\n\nChannel 1: Yep.\n\nChannel 0: If I may ask if you're gonna use your own router?\n\nChannel 1: I believe I'll use my own router.\n\nChannel 0: You have your\n\nChannel 1: Yep.\n\nChannel 0: own router?\n\nChannel 1: I believe it's I have an embedded network in my building. I have a router in my in my flat. Yeah.\n\nChannel 0: Okay. We so uh-huh. Okay. So once we have processed your order, we'll activate your service, and you'll receive an email instruction from our technical support team on how you can configure your router. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Anything else I can help you with?\n\nChannel 1: No. That's all. Sir, how long can I expect to wait? Is there is there any chance it can be done today?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Okay. Yep. That's great.\n\nChannel 0: So as long as we can get you set up and connected as soon as possible since you have your own router. Also, if you run any problem while connecting to the router or while you're configuring with the router, just please don't hesitate to call back to call us, and we'll be more than happy to assist you.\n\nChannel 1: Yeah.\n\nChannel 0: Alright?\n\nChannel 1: Okay. Sounds good. Thank you so much.\n\nChannel 0: Alright. Thank you so much. Have a great day.\n\nChannel 1: You\n\nChannel 0: Bye bye.\n\nChannel 1: too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel, the bridge accounts department.","start":0.39999998,"end":3.1399999,"sentiment":"positive","sentiment_score":0.49032531513108146},{"text":"My name is Mary.","start":3.52,"end":4.66,"sentiment":"neutral","sentiment_score":0.21850143373012543},{"text":"May I have your name, please?","start":4.7999997,"end":6.02,"sentiment":"neutral","sentiment_score":0.180543581644694}],"sentiment":"positive","sentiment_score":0.3352734242614947,"channel":0,"num_words":19,"start":0.39999998,"end":6.02},{"sentences":[{"text":"Hi, Mary.","start":6.08,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.08309968933463097},{"text":"My name is Projit, p r o j I t, and then my surname is k a l.","start":6.8799996,"end":12.075,"sentiment":"neutral","sentiment_score":0.07052016547984546}],"sentiment":"neutral","sentiment_score":0.07177811786532402,"channel":1,"num_words":20,"start":6.08,"end":12.075},{"sentences":[{"text":"Thank you so much, Proje.","start":13.455,"end":14.995001,"sentiment":"positive","sentiment_score":0.6916194796562195},{"text":"How can I help you today?","start":15.135,"end":16.435001,"sentiment":"positive","sentiment_score":0.47679764529069263}],"sentiment":"positive","sentiment_score":0.5744439336386594,"channel":0,"num_words":11,"start":13.455,"end":16.435001},{"sentences":[{"text":"I've just purchased an Airtel service, and I was just wondering whether I could get some help with activating it.","start":16.795,"end":24.45,"sentiment":"neutral","sentiment_score":0.10820384379476308}],"sentiment":"neutral","sentiment_score":0.10820384379476308,"channel":1,"num_words":20,"start":16.795,"end":24.45},{"sentences":[{"text":"Sure.","start":26.130001,"end":26.53,"sentiment":"positive","sentiment_score":0.5174692869186401},{"text":"I'll be more than happy of assist.","start":26.53,"end":28.210001,"sentiment":"positive","sentiment_score":0.6968963742256165},{"text":"Just give me one second, and let me just pull up your account.","start":28.210001,"end":30.53,"sentiment":"neutral","sentiment_score":0.33099380937906414},{"text":"Okay?","start":30.53,"end":31.03,"sentiment":"neutral","sentiment_score":0.24139460921287537},{"text":"Just give me one second.","start":34.77,"end":35.81,"sentiment":"neutral","sentiment_score":0.2107594281435013}],"sentiment":"positive","sentiment_score":0.4071798214205989,"channel":0,"num_words":27,"start":26.130001,"end":35.81},{"sentences":[{"text":"By the way, how are you doing today?","start":35.81,"end":37.510002,"sentiment":"neutral","sentiment_score":0.31170322746038437}],"sentiment":"neutral","sentiment_score":0.31170322746038437,"channel":0,"num_words":8,"start":35.81,"end":37.510002},{"sentences":[{"text":"I'm doing fine.","start":37.73,"end":38.53,"sentiment":"positive","sentiment_score":0.4308149516582489},{"text":"How are you?","start":38.53,"end":39.135,"sentiment":"neutral","sentiment_score":0.3092183768749237}],"sentiment":"positive","sentiment_score":0.3700166642665863,"channel":1,"num_words":6,"start":37.73,"end":39.135},{"sentences":[{"text":"In that case, yeah, I'm doing great as well.","start":39.734997,"end":41.655,"sentiment":"positive","sentiment_score":0.5854204859998491},{"text":"Just starting my week.","start":41.655,"end":44.155,"sentiment":"positive","sentiment_score":0.38793056458234787}],"sentiment":"positive","sentiment_score":0.5246543563329257,"channel":0,"num_words":13,"start":39.734997,"end":44.155},{"sentences":[{"text":"Oh, that's 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please?","start":53.010002,"end":56.15,"sentiment":"neutral","sentiment_score":-0.0027231023731556806}],"sentiment":"neutral","sentiment_score":-0.0027231023731556806,"channel":0,"num_words":11,"start":53.010002,"end":56.15},{"sentences":[{"text":"Yeah.","start":58.59,"end":58.91,"sentiment":"neutral","sentiment_score":0.039507247507572174},{"text":"It should still be my name, p r o j I t and then k a r.","start":58.91,"end":63.705,"sentiment":"neutral","sentiment_score":0.04542020576841691},{"text":"I have a order number if that helps.","start":66.985,"end":69.245,"sentiment":"neutral","sentiment_score":0.0751723013818264}],"sentiment":"neutral","sentiment_score":0.05434727525481811,"channel":1,"num_words":26,"start":58.59,"end":69.245},{"sentences":[{"text":"One moment, please.","start":73.115,"end":74.255,"sentiment":"neutral","sentiment_score":0.027977048108975094},{"text":"For your name, is it p for papa, r for 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Thomas.","start":108.755,"end":109.895,"sentiment":"neutral","sentiment_score":0.07950958237051964},{"text":"Thank you so much, Bridget.","start":110.67,"end":111.78999,"sentiment":"positive","sentiment_score":0.44318181872367857},{"text":"I already have your account pulled up.","start":111.78999,"end":114.13,"sentiment":"neutral","sentiment_score":0.06636366886751992},{"text":"Okay.","start":116.43,"end":116.93,"sentiment":"neutral","sentiment_score":0.1205919235944748}],"sentiment":"neutral","sentiment_score":0.19733772426843643,"channel":0,"num_words":15,"start":108.755,"end":116.93},{"sentences":[{"text":"Yep.","start":116.91,"end":117.41,"sentiment":"neutral","sentiment_score":0.1206713169813156}],"sentiment":"neutral","sentiment_score":0.1206713169813156,"channel":1,"num_words":1,"start":116.91,"end":117.41},{"sentences":[{"text":"Hold on, please.","start":118.27,"end":119.329994,"sentiment":"neutral","sentiment_score":0.10434363534053166},{"text":"Oh, yeah.","start":124.55499,"end":125.935,"sentiment":"neutral","sentiment_score":0.1155201978981495},{"text":"We just received your order, Projit,","start":126.075,"end":128.17499,"sentiment":"neutral","sentiment_score":0.24287838488817215}],"sentiment":"neutral","sentiment_score":0.18194014646790244,"channel":0,"num_words":11,"start":118.27,"end":128.17499},{"sentences":[{"text":"Yep.","start":128.605,"end":129.105,"sentiment":"neutral","sentiment_score":0.1832450032234192}],"sentiment":"neutral","sentiment_score":0.1832450032234192,"channel":1,"num_words":1,"start":128.605,"end":129.105},{"sentences":[{"text":"and we are already processing your 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it's I have an embedded network in my building.","start":149.395,"end":152.535,"sentiment":"neutral","sentiment_score":0.016611062159592457},{"text":"I have a router in my in my flat.","start":161.57,"end":163.57,"sentiment":"neutral","sentiment_score":0.018256064504384995},{"text":"Yeah.","start":163.57,"end":164.07,"sentiment":"neutral","sentiment_score":0.03858067840337753}],"sentiment":"neutral","sentiment_score":0.01836223536658855,"channel":1,"num_words":21,"start":149.395,"end":164.07},{"sentences":[{"text":"Okay.","start":164.98499,"end":165.48499,"sentiment":"neutral","sentiment_score":0.04478969052433968},{"text":"We so uh-huh.","start":167.12,"end":172.24,"sentiment":"neutral","sentiment_score":0.0391324150065581},{"text":"Okay.","start":172.24,"end":172.74,"sentiment":"neutral","sentiment_score":0.057796262204647064},{"text":"So once we have processed your order, we'll activate your service, and you'll receive an email instruction from our technical support team on how you can configure your router.","start":172.8,"end":184.05501,"sentiment":"neutral","sentiment_score":0.07921040661889932},{"text":"Okay?","start":184.05501,"end":184.55501,"sentiment":"neutral","sentiment_score":0.06363293528556824}],"sentiment":"neutral","sentiment_score":0.0737347978566374,"channel":0,"num_words":35,"start":164.98499,"end":184.55501},{"sentences":[{"text":"Okay.","start":184.785,"end":185.19,"sentiment":"neutral","sentiment_score":0.05053442716598511}],"sentiment":"neutral","sentiment_score":0.05053442716598511,"channel":1,"num_words":1,"start":184.785,"end":185.19},{"sentences":[{"text":"Alright.","start":186.215,"end":186.715,"sentiment":"neutral","sentiment_score":0.09329748153686523},{"text":"Anything else I can help you with?","start":188.295,"end":189.835,"sentiment":"neutral","sentiment_score":0.07169683224388532}],"sentiment":"neutral","sentiment_score":0.0743969134055078,"channel":0,"num_words":8,"start":186.215,"end":189.835},{"sentences":[{"text":"No.","start":190.07,"end":190.31,"sentiment":"neutral","sentiment_score":-0.0948708802461624},{"text":"That's all.","start":190.31,"end":190.71,"sentiment":"neutral","sentiment_score":-0.09724205359816551},{"text":"Sir, how long can I expect to wait?","start":190.71,"end":192.39,"sentiment":"neutral","sentiment_score":-0.1253899224102497},{"text":"Is there is there any chance it can be done 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you.","start":213.425,"end":225.18094,"sentiment":"neutral","sentiment_score":0.08892358658281532}],"sentiment":"neutral","sentiment_score":0.20018124668780019,"channel":0,"num_words":59,"start":204.89,"end":225.18094},{"sentences":[{"text":"Yeah.","start":225.09999,"end":225.35088,"sentiment":"neutral","sentiment_score":0.12319448590278624}],"sentiment":"neutral","sentiment_score":0.12319448590278624,"channel":1,"num_words":1,"start":225.09999,"end":225.35088},{"sentences":[{"text":"Alright?","start":225.18094,"end":225.68094,"sentiment":"neutral","sentiment_score":0.14968477189540863}],"sentiment":"neutral","sentiment_score":0.14968477189540863,"channel":0,"num_words":1,"start":225.18094,"end":225.68094},{"sentences":[{"text":"Okay.","start":225.67088,"end":226.07088,"sentiment":"neutral","sentiment_score":0.24150773882865903},{"text":"Sounds good.","start":226.07088,"end":226.55087,"sentiment":"positive","sentiment_score":0.5038268268108368},{"text":"Thank you so much.","start":226.55087,"end":227.61087,"sentiment":"positive","sentiment_score":0.6604787707328796}],"sentiment":"positive","sentiment_score":0.5558680679116931,"channel":1,"num_words":7,"start":225.67088,"end":227.61087},{"sentences":[{"text":"Alright.","start":227.50095,"end":227.90094,"sentiment":"positive","sentiment_score":0.42601725459098816},{"text":"Thank you so much.","start":227.90094,"end":228.62094,"sentiment":"positive","sentiment_score":0.6399751752614975},{"text":"Have a great day.","start":228.62094,"end":229.66095,"sentiment":"positive","sentiment_score":0.6528532058000565}],"sentiment":"positive","sentiment_score":0.6219256420930227,"channel":0,"num_words":9,"start":227.50095,"end":229.66095},{"sentences":[{"text":"You","start":229.51088,"end":229.83087,"sentiment":"neutral","sentiment_score":0.3273714780807495}],"sentiment":"neutral","sentiment_score":0.3273714780807495,"channel":1,"num_words":1,"start":229.51088,"end":229.83087},{"sentences":[{"text":"Bye bye.","start":229.66095,"end":230.32094,"sentiment":"neutral","sentiment_score":0.2585051953792572}],"sentiment":"neutral","sentiment_score":0.2585051953792572,"channel":0,"num_words":2,"start":229.66095,"end":230.32094},{"sentences":[{"text":"too.","start":229.83087,"end":230.15088,"sentiment":"neutral","sentiment_score":0.10255670547485352},{"text":"Thanks.","start":230.15088,"end":230.47087,"sentiment":"positive","sentiment_score":0.808712899684906},{"text":"Bye.","start":230.47087,"end":230.97087,"sentiment":"neutral","sentiment_score":-0.08197774738073349}],"sentiment":"neutral","sentiment_score":0.2764306192596753,"channel":1,"num_words":3,"start":229.83087,"end":230.97087}]},"summary":{"result":"success","short":"The customer calls Airtel's bridge accounts department to activate their Airtel service. The representative asks for the customer's name and account information, and informs them that their order has been processed and they will receive an email instructions on how to configure their router. The representative also assures the customer that they will call back if there are any problems while connecting to the router or configuring it."},"intents":{"segments":[{"text":"I've just purchased an Airtel service, and I was just wondering whether I could get some help with activating it. Sure.","start_word":50,"end_word":70,"intents":[{"intent":"Get assistance with activating airtel service","confidence_score":0.03900757}]},{"text":"So as long as we can get you set up and connected as soon as possible since you have your own router. Also, if you run any problem while connecting to the router or while you're configuring with the router, just please don't hesitate to call back to call us, and we'll be more than happy to assist you. Yeah.","start_word":396,"end_word":455,"intents":[{"intent":"Assist with router setup","confidence_score":0.015346506}]},{"text":"Also, if you run any problem while connecting to the router or while you're configuring with the router, just please don't hesitate to call back to call us, and we'll be more than happy to assist you. Yeah.","start_word":418,"end_word":455,"intents":[{"intent":"Assist with troubleshooting","confidence_score":0.0032522387}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel, the bridge accounts department.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4769248366355896},{"text":"My name is Mary. May I have your name, please? Hi, Mary. My name is Projit, p r o j I t, and then my surname is k a l.","start_word":9,"end_word":38,"sentiment":"neutral","sentiment_score":0.1094624325633049},{"text":"Thank you so much, Proje. How can I help you today?","start_word":39,"end_word":49,"sentiment":"positive","sentiment_score":0.5881555080413818},{"text":"I've just purchased an Airtel service, and I was just wondering whether I could get some help with activating it.","start_word":50,"end_word":69,"sentiment":"neutral","sentiment_score":0.11167099326848984},{"text":"Sure. I'll be more than happy of assist.","start_word":70,"end_word":77,"sentiment":"positive","sentiment_score":0.6489505767822266},{"text":"Just give me one second, and let me just pull up your account. Okay? Just give me one second. By the way, how are you doing today?","start_word":78,"end_word":104,"sentiment":"neutral","sentiment_score":0.299010694026947},{"text":"I'm doing fine.","start_word":105,"end_word":107,"sentiment":"positive","sentiment_score":0.4315166175365448},{"text":"How are you?","start_word":108,"end_word":110,"sentiment":"neutral","sentiment_score":0.31509658694267273},{"text":"In that case, yeah, I'm doing great as well. Just starting my week.","start_word":111,"end_word":123,"sentiment":"positive","sentiment_score":0.5308229327201843},{"text":"Oh, that's yeah. Oh. Yeah. Still still still out of the way. Can you tell me the name associated on the account, please? Yeah. It should still be my name, p r o j I t and then k a r. I have a order number if that helps. One moment, please. For your name, is it p for papa, r for Romeo, P o for for Peter. yeah. R for Romeo, o for Oscar, g Yep. ForGeorgeJForJuliet, J for j for Jews. Yeah. Juliet Jews. Yep. And I then For India, yep. PForPeter. PForThomas. Oh, Thomas.","start_word":124,"end_word":220,"sentiment":"neutral","sentiment_score":0.03169221803545952},{"text":"Thank you so much, Bridget.","start_word":221,"end_word":225,"sentiment":"positive","sentiment_score":0.4932805299758911},{"text":"I already have your account pulled up. Okay. Yep. Hold on, please. Oh, yeah. We just received your order, Projit, Yep. and we are already processing your order. Okay. But no worries. I'll go ahead and give you and set proper expectation what's gonna happen today since you just placed your order. Yep. If I may ask if you're gonna use your own router? I believe I'll use my own router. You have your Yep. own router? I believe it's I have an embedded network in my building. I have a router in my in my flat. Yeah. Okay. We so uh-huh. Okay. So once we have processed your order, we'll activate your service, and you'll receive an email instruction from our technical support team on how you can configure your router. Okay? Okay. Alright. Anything else I can help you with? No. That's all. Sir, how long can I expect to wait? Is there is there any chance it can be done today? Yeah. Sure. Okay. Yep.","start_word":226,"end_word":393,"sentiment":"neutral","sentiment_score":0.07435484230518341},{"text":"That's great. So as long as we can get you set up and connected as soon as possible since you have your own router.","start_word":394,"end_word":417,"sentiment":"positive","sentiment_score":0.40831342339515686},{"text":"Also, if you run any problem while connecting to the router or while you're configuring with the router, just please don't hesitate to call back to call us, and we'll be more than happy to assist you. Yeah. Alright? Okay.","start_word":418,"end_word":457,"sentiment":"neutral","sentiment_score":0.10421521961688995},{"text":"Sounds good. Thank you so much. Alright. Thank you so much. Have a great day.","start_word":458,"end_word":472,"sentiment":"positive","sentiment_score":0.5967903137207031},{"text":"You Bye bye. too.","start_word":473,"end_word":476,"sentiment":"neutral","sentiment_score":0.23948976397514343},{"text":"Thanks. Bye.","start_word":477,"end_word":478,"sentiment":"positive","sentiment_score":0.6256720423698425}],"average":{"sentiment":"neutral","sentiment_score":0.16362081674429085}}}}