{"metadata":{"transaction_key":"deprecated","request_id":"01a084b7-d14c-70a3-a389-311e46556327","sha256":"c0d0f8b330187fc42979ad2c47ea7f652f42e0b8dc8db8723db299b3c051151c","created":"2026-09-09T05:50:35.889Z","duration":25.199938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":60,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":66,"output_tokens":66},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":66,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I can't get to your call right now. 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I can't get to your call right now. But if you leave your name and number, I'll get back to you as soon as I can. Thanks. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Sorry.","start":2.72,"end":3.12,"sentiment":"negative","sentiment_score":-0.33906275033950806},{"text":"I can't get to your call right now.","start":3.12,"end":4.72,"sentiment":"negative","sentiment_score":-0.46496156230568886},{"text":"But if you leave your name and number, I'll get back to you as soon as I can.","start":4.72,"end":8.9,"sentiment":"neutral","sentiment_score":0.146770179271698},{"text":"Thanks.","start":8.96,"end":9.46,"sentiment":"positive","sentiment_score":0.644818902015686},{"text":"Please leave a detailed message after the tone.","start":9.599999,"end":12.165,"sentiment":"neutral","sentiment_score":-0.0017813919112086296}],"sentiment":"neutral","sentiment_score":-0.0218423404213455,"num_words":36,"start":2.72,"end":12.165},{"sentences":[{"text":"When you have finished recording, you may hang up, or press one for more options.","start":12.245,"end":16.025,"sentiment":"neutral","sentiment_score":0.0030213148643573125}],"sentiment":"neutral","sentiment_score":0.0030213148643573125,"num_words":15,"start":12.245,"end":16.025}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I can't get to your call right now. But if you leave your name and number, I'll get back to you as soon as I can. Thanks. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Sorry.","start":2.72,"end":3.12,"sentiment":"negative","sentiment_score":-0.33906275033950806},{"text":"I can't get to your call right now.","start":3.12,"end":4.72,"sentiment":"negative","sentiment_score":-0.46496156230568886},{"text":"But if you leave your name and number, I'll get back to you as soon as I can.","start":4.72,"end":8.9,"sentiment":"neutral","sentiment_score":0.146770179271698},{"text":"Thanks.","start":8.96,"end":9.46,"sentiment":"positive","sentiment_score":0.644818902015686},{"text":"Please leave a detailed message after the tone.","start":9.599999,"end":12.165,"sentiment":"neutral","sentiment_score":-0.0017813919112086296}],"sentiment":"neutral","sentiment_score":-0.0218423404213455,"channel":1,"num_words":36,"start":2.72,"end":12.165},{"sentences":[{"text":"When you have finished recording, you may hang up, or press one for more options.","start":12.245,"end":16.025,"sentiment":"neutral","sentiment_score":0.0030213148643573125}],"sentiment":"neutral","sentiment_score":0.0030213148643573125,"channel":1,"num_words":15,"start":12.245,"end":16.025}]},"summary":{"result":"success","short":"The customer is unable to answer the phone and has set up a voicemail asking the caller to leave their name and number. The voicemail also provides the option to leave a message after the tone and offers the option to hang up or press one for more options."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up, or press one for more options.","start_word":36,"end_word":50,"intents":[{"intent":"Requesting a callback","confidence_score":0.0008086058}]}]},"sentiments":{"segments":[{"text":"Sorry. I can't get to your call right now.","start_word":0,"end_word":8,"sentiment":"negative","sentiment_score":-0.43271932005882263},{"text":"But if you leave your name and number, I'll get back to you as soon as I can.","start_word":9,"end_word":26,"sentiment":"neutral","sentiment_score":0.15628670156002045},{"text":"Thanks.","start_word":27,"end_word":27,"sentiment":"positive","sentiment_score":0.644818902015686},{"text":"Please leave a detailed message after the tone. 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