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You just broke up. Who's speaking? Hello? My name is Ross with the account system.\n\nActually, I got an inquiry. We have one customer. So I gave the quote from Ingram, and, actually, he's looking to supply those products in three different locations. One is Sydney, one is Hong Kong, and one is Tokyo. So I just wanted to ask, do we supply this products in Hong Kong and Tokyo as well?\n\nWithin Australia. So is mhmm. So is there, like, any local distributor, like, Ingram support over there? In Hong Kong? Okay.\n\nSure. I already spelled right in email. What would be the best email address to you guys? Mhmm. Okay.\n\nI'm on my credit card. That's it. And what's a good name? What's a good name? Just sales team.\n\nAlright. Got you. Alright. Thank you. Thank you for your assistance.","paragraphs":[{"sentences":[{"text":"Sorry.","start":139.65001,"end":140.05,"sentiment":"negative","sentiment_score":-0.3338357210159302},{"text":"You just broke up.","start":140.05,"end":141.41,"sentiment":"negative","sentiment_score":-0.5416142642498016},{"text":"Who's speaking?","start":141.41,"end":142.23,"sentiment":"neutral","sentiment_score":-0.3253272771835327},{"text":"Hello?","start":145.81,"end":146.31,"sentiment":"neutral","sentiment_score":-0.061488643288612366},{"text":"My name is Ross with the account system.","start":148.485,"end":151.065,"sentiment":"neutral","sentiment_score":0.029058010317385197}],"sentiment":"neutral","sentiment_score":-0.1862482433207333,"num_words":16,"start":139.65001,"end":151.065},{"sentences":[{"text":"Actually, I got an inquiry.","start":156.485,"end":158.185,"sentiment":"neutral","sentiment_score":-0.17681908309459687},{"text":"We have one customer.","start":158.885,"end":160.50499,"sentiment":"neutral","sentiment_score":-0.13704543747007847},{"text":"So I gave the quote from Ingram, and, actually, he's looking to supply those products in three different locations.","start":161.69,"end":172.67,"sentiment":"neutral","sentiment_score":0.11545850493405994},{"text":"One is Sydney, one is Hong Kong, and one is Tokyo.","start":173.53,"end":177.97499,"sentiment":"neutral","sentiment_score":0.08446223491972144},{"text":"So I just wanted to ask, do we supply this products in Hong Kong and Tokyo as well?","start":178.11499,"end":185.575,"sentiment":"neutral","sentiment_score":0.07159246328390306}],"sentiment":"neutral","sentiment_score":0.052266374589842665,"num_words":57,"start":156.485,"end":185.575},{"sentences":[{"text":"Within Australia.","start":190.95,"end":191.85,"sentiment":"neutral","sentiment_score":-0.04593866877257824},{"text":"So is mhmm.","start":194.87,"end":197.13,"sentiment":"neutral","sentiment_score":-0.049891126031676926},{"text":"So is there, like, any local distributor, like, Ingram support over there?","start":198.39,"end":204.555,"sentiment":"neutral","sentiment_score":0.008426541229709983},{"text":"In Hong Kong?","start":206.69499,"end":207.75499,"sentiment":"neutral","sentiment_score":0.004706244605282943},{"text":"Okay.","start":218.34,"end":218.84,"sentiment":"neutral","sentiment_score":-0.0044234562665224075}],"sentiment":"neutral","sentiment_score":-0.006225568730206717,"num_words":21,"start":190.95,"end":218.84},{"sentences":[{"text":"Sure.","start":237.205,"end":237.705,"sentiment":"neutral","sentiment_score":0.023811955004930496},{"text":"I already spelled right in email.","start":237.925,"end":239.865,"sentiment":"neutral","sentiment_score":0.03216605260968208},{"text":"What would be the best email address to you guys?","start":240.16501,"end":242.825,"sentiment":"neutral","sentiment_score":0.04548657462000847},{"text":"Mhmm.","start":249.56,"end":250.06,"sentiment":"neutral","sentiment_score":0.017038719728589058},{"text":"Okay.","start":251.08,"end":251.4,"sentiment":"neutral","sentiment_score":0.04044168442487717}],"sentiment":"neutral","sentiment_score":0.03837654847455652,"num_words":19,"start":237.205,"end":251.4},{"sentences":[{"text":"I'm on my credit card.","start":251.4,"end":252.36,"sentiment":"neutral","sentiment_score":0.045120344310998914},{"text":"That's it.","start":252.36,"end":252.92,"sentiment":"neutral","sentiment_score":0.07545408979058266},{"text":"And what's a good name?","start":252.92,"end":254.22,"sentiment":"neutral","sentiment_score":0.11433221399784088},{"text":"What's a good name?","start":258.665,"end":259.805,"sentiment":"neutral","sentiment_score":0.01568352896720171},{"text":"Just sales team.","start":264.585,"end":266.185,"sentiment":"neutral","sentiment_score":0.002500394359230995}],"sentiment":"neutral","sentiment_score":0.05360033000378232,"num_words":19,"start":251.4,"end":266.185},{"sentences":[{"text":"Alright.","start":266.185,"end":266.685,"sentiment":"neutral","sentiment_score":0.09270346164703368},{"text":"Got you.","start":266.745,"end":267.145,"sentiment":"neutral","sentiment_score":0.06138579919934273},{"text":"Alright.","start":267.145,"end":267.54498,"sentiment":"positive","sentiment_score":0.5044814348220825},{"text":"Thank you.","start":267.54498,"end":267.865,"sentiment":"positive","sentiment_score":0.7771645188331604},{"text":"Thank you for your assistance.","start":267.865,"end":268.925,"sentiment":"positive","sentiment_score":0.7946420311927795}],"sentiment":"positive","sentiment_score":0.56795415349982,"num_words":11,"start":266.185,"end":268.925}]}}]},{"alternatives":[{"transcript":"For Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again. Please enter the 5 Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say For sales, say sales or press 1. For licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Thanks for calling Ingram Micro. This is may I have your name, please? Sorry. Can you spell out your first name? Thank you. How can I help you? No. Sorry. Only within Australia. Yes. We don't ship outside Australia. We can check that for you. However, you need to send us an email. Because for especially in Hong Kong, you might need to contact Ingram Micro Hong Kong. Tokyo. For that one, I am not sure if we have Ingram Micro in Japan, but we can check further. Is it possible for you to send an email? Okay. Sure. It's sales@engrammicro.com.a u. Sorry? Just say us team. Okay. Thank you. 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Thank you.\n\nHow can I help you? No. Sorry. Only within Australia. Yes.\n\nWe don't ship outside Australia. We can check that for you. However, you need to send us an email. Because for especially in Hong Kong, you might need to contact Ingram Micro Hong Kong. Tokyo.\n\nFor that one, I am not sure if we have Ingram Micro in Japan, but we can check further. Is it possible for you to send an email? Okay. Sure. It's sales@engrammicro.com.a u.\n\nSorry? Just say us team. Okay. Thank you. 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now.","start":45.125,"end":47.385002,"sentiment":"neutral","sentiment_score":-0.09968107087271554},{"text":"You are the first caller in the queue.","start":52.61,"end":54.37,"sentiment":"neutral","sentiment_score":-0.024156036553904414},{"text":"Please wait for the next available representative.","start":54.37,"end":56.469997,"sentiment":"neutral","sentiment_score":-0.09353945617164884},{"text":"Your call is important to us.","start":57.41,"end":59.09,"sentiment":"neutral","sentiment_score":-0.15140305956204733},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":59.09,"end":62.949997,"sentiment":"neutral","sentiment_score":-0.11124064587056637}],"sentiment":"neutral","sentiment_score":-0.09622865166007118,"num_words":44,"start":45.125,"end":62.949997},{"sentences":[{"text":"Thanks for calling Ingram Micro.","start":132.185,"end":133.865,"sentiment":"positive","sentiment_score":0.3643298625946045},{"text":"This is may I have 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Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. We didn't get that. Please try again.\n\nPlease enter the 5 Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say For sales, say sales or press 1. For licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording.\n\nTo opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative.\n\nThanks for calling Ingram Micro. This is may I have your name, please?\n\nChannel 0: Sorry. You just broke up. Who's speaking?\n\nChannel 1: Sorry. Can you spell out your first\n\nChannel 0: Hello?\n\nChannel 1: name?\n\nChannel 0: My name is Ross with the account system.\n\nChannel 1: Thank you. How can I help you?\n\nChannel 0: Actually, I got an inquiry. We have one customer. So I gave the quote from Ingram, and, actually, he's looking to supply those products in three different locations. One is Sydney, one is Hong Kong, and one is Tokyo. So I just wanted to ask, do we supply this products in Hong Kong and Tokyo as well?\n\nChannel 1: No. Sorry. Only within Australia.\n\nChannel 0: Within Australia.\n\nChannel 1: Yes. We don't ship\n\nChannel 0: So\n\nChannel 1: outside Australia.\n\nChannel 0: is mhmm. So is there, like, any local distributor, like, Ingram support over there?\n\nChannel 1: We can\n\nChannel 0: In\n\nChannel 1: check\n\nChannel 0: Hong\n\nChannel 1: that\n\nChannel 0: Kong?\n\nChannel 1: for you. However, you need to send us an email. Because for especially in Hong Kong, you might need to contact Ingram Micro Hong Kong.\n\nChannel 0: Okay.\n\nChannel 1: Tokyo. For that one, I am not sure if we have Ingram Micro in Japan, but we can check further. Is it possible for you to send an email?\n\nChannel 0: Sure. I already spelled right in email. What would be the best\n\nChannel 1: Okay.\n\nChannel 0: email address to you guys?\n\nChannel 1: Sure. It's sales@engrammicro.com.a\n\nChannel 0: Mhmm. Okay. I'm on my credit card. That's it. And what's a good name?\n\nChannel 1: u.\n\nChannel 0: What's a good name?\n\nChannel 1: Sorry? Just say us team.\n\nChannel 0: Just sales team. Alright. Got you. Alright. Thank you.\n\nThank you for your assistance.\n\nChannel 1: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"For Micro.","start":0.24,"end":0.98,"sentiment":"neutral","sentiment_score":-0.004610575269907713},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.1999999,"end":5.06,"sentiment":"neutral","sentiment_score":-0.11295911350420543},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":5.68,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.02140766543407853},{"text":"We didn't get that.","start":14.555,"end":15.595,"sentiment":"negative","sentiment_score":-0.39696844667196274},{"text":"Please try again.","start":15.595,"end":16.575,"sentiment":"neutral","sentiment_score":-0.29229749242464703}],"sentiment":"neutral","sentiment_score":-0.0941227409152352,"channel":1,"num_words":49,"start":0.24,"end":16.575},{"sentences":[{"text":"Please enter the 5 Please choose from the following 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is may I have your name, please?","start":133.865,"end":136.205,"sentiment":"neutral","sentiment_score":0.11928399838507175}],"sentiment":"neutral","sentiment_score":0.2135324076964305,"channel":1,"num_words":13,"start":132.185,"end":136.205},{"sentences":[{"text":"Sorry.","start":139.65001,"end":140.05,"sentiment":"negative","sentiment_score":-0.3338357210159302},{"text":"You just broke up.","start":140.05,"end":141.41,"sentiment":"negative","sentiment_score":-0.5416142642498016},{"text":"Who's speaking?","start":141.41,"end":142.23,"sentiment":"neutral","sentiment_score":-0.3253272771835327}],"sentiment":"negative","sentiment_score":-0.45013533319745747,"channel":0,"num_words":7,"start":139.65001,"end":142.23},{"sentences":[{"text":"Sorry.","start":144.48,"end":144.71999,"sentiment":"neutral","sentiment_score":-0.20849445462226868},{"text":"Can you spell out your 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name?","start":252.92,"end":254.22,"sentiment":"neutral","sentiment_score":0.11433221399784088}],"sentiment":"neutral","sentiment_score":0.07183224109134503,"channel":0,"num_words":14,"start":249.56,"end":254.22},{"sentences":[{"text":"u.","start":256.26,"end":256.76,"sentiment":"neutral","sentiment_score":0.015281475149095058}],"sentiment":"neutral","sentiment_score":0.015281475149095058,"channel":1,"num_words":1,"start":256.26,"end":256.76},{"sentences":[{"text":"What's a good name?","start":258.665,"end":259.805,"sentiment":"neutral","sentiment_score":0.01568352896720171}],"sentiment":"neutral","sentiment_score":0.01568352896720171,"channel":0,"num_words":4,"start":258.665,"end":259.805},{"sentences":[{"text":"Sorry?","start":260.42,"end":260.92,"sentiment":"neutral","sentiment_score":-0.0586584210395813},{"text":"Just say us team.","start":261.22,"end":262.425,"sentiment":"neutral","sentiment_score":-0.04027297627180815}],"sentiment":"neutral","sentiment_score":-0.04395006522536278,"channel":1,"num_words":5,"start":260.42,"end":262.425},{"sentences":[{"text":"Just sales team.","start":264.585,"end":266.185,"sentiment":"neutral","sentiment_score":0.002500394359230995},{"text":"Alright.","start":266.185,"end":266.685,"sentiment":"neutral","sentiment_score":0.09270346164703368},{"text":"Got you.","start":266.745,"end":267.145,"sentiment":"neutral","sentiment_score":0.06138579919934273},{"text":"Alright.","start":267.145,"end":267.54498,"sentiment":"positive","sentiment_score":0.5044814348220825},{"text":"Thank you.","start":267.54498,"end":267.865,"sentiment":"positive","sentiment_score":0.7771645188331604}],"sentiment":"neutral","sentiment_score":0.2535318572902017,"channel":0,"num_words":9,"start":264.585,"end":267.865},{"sentences":[{"text":"Thank you for your assistance.","start":267.865,"end":268.925,"sentiment":"positive","sentiment_score":0.7946420311927795}],"sentiment":"positive","sentiment_score":0.7946420311927795,"channel":0,"num_words":5,"start":267.865,"end":268.925},{"sentences":[{"text":"Okay.","start":268.50497,"end":269.00497,"sentiment":"positive","sentiment_score":0.5587144494056702},{"text":"Thank you.","start":269.22498,"end":269.965,"sentiment":"positive","sentiment_score":0.7086643278598785},{"text":"Bye.","start":270.425,"end":270.925,"sentiment":"neutral","sentiment_score":-0.08847306668758392}],"sentiment":"positive","sentiment_score":0.47189250960946083,"channel":1,"num_words":4,"start":268.50497,"end":270.925}]},"summary":{"result":"success","short":"The customer is trying to find out if Ingram Micro supply products in Hong Kong and Tokyo. The agent informs the customer that they only supply products within Australia and suggests sending an email to Ingram Micro Hong Kong. The agent also asks for the customer's email address and provides them with the sales team's information."},"intents":{"segments":[{"text":"Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start_word":2,"end_word":41,"intents":[{"intent":"Inform about menu options","confidence_score":0.0051768348}]},{"text":"Thanks for calling Ingram Micro. This is may I have your name, please? Sorry.","start_word":154,"end_word":167,"intents":[{"intent":"Guide callers accurately","confidence_score":0.00009582343}]},{"text":"email address to you guys? Sure.","start_word":358,"end_word":363,"intents":[{"intent":"Address order inquiries","confidence_score":0.000006909066}]}]},"sentiments":{"segments":[{"text":"For Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start_word":0,"end_word":41,"sentiment":"neutral","sentiment_score":-0.04680046811699867},{"text":"We didn't get that.","start_word":42,"end_word":45,"sentiment":"negative","sentiment_score":-0.40560734272003174},{"text":"Please try again. Please enter the 5 Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say For sales, say sales or press 1. For licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative.","start_word":46,"end_word":153,"sentiment":"neutral","sentiment_score":-0.06457958370447159},{"text":"Thanks for calling Ingram Micro.","start_word":154,"end_word":158,"sentiment":"positive","sentiment_score":0.3729926645755768},{"text":"This is may I have your name, please?","start_word":159,"end_word":166,"sentiment":"neutral","sentiment_score":0.1112140417098999},{"text":"Sorry. You just broke up.","start_word":167,"end_word":171,"sentiment":"negative","sentiment_score":-0.47312453389167786},{"text":"Who's speaking? Sorry. Can you spell out your first Hello? name? My name is Ross with the account system.","start_word":172,"end_word":190,"sentiment":"neutral","sentiment_score":-0.11255437135696413},{"text":"Thank you. How can I help you?","start_word":191,"end_word":197,"sentiment":"positive","sentiment_score":0.4135334193706513},{"text":"Actually, I got an inquiry. We have one customer. So I gave the quote from Ingram, and, actually, he's looking to supply those products in three different locations. One is Sydney, one is Hong Kong, and one is Tokyo. So I just wanted to ask, do we supply this products in Hong Kong and Tokyo as well? No. Sorry. Only within Australia. Within Australia. Yes. We don't ship So outside Australia. is mhmm. So is there, like, any local distributor, like, Ingram support over there? We can In check Hong that Kong? for you. However, you need to send us an email. Because for especially in Hong Kong, you might need to contact Ingram Micro Hong Kong. Okay. Tokyo. For that one, I am not sure if we have Ingram Micro in Japan, but we can check further. Is it possible for you to send an email? Sure. I already spelled right in email. What would be the best Okay. email address to you guys? Sure. It's sales@engrammicro.com.a Mhmm. Okay. I'm on my credit card. That's it. And what's a good name? u. What's a good name? Sorry? Just say us team. Just sales team. Alright. Got you.","start_word":198,"end_word":395,"sentiment":"neutral","sentiment_score":0.011588748713785952},{"text":"Alright. Thank you. Thank you for your assistance. Okay. Thank you. Bye.","start_word":396,"end_word":407,"sentiment":"positive","sentiment_score":0.6584441661834717}],"average":{"sentiment":"neutral","sentiment_score":0.007779946497508457}}}}