{"metadata":{"transaction_key":"deprecated","request_id":"019f1b0b-7890-7f43-9c46-f42c2eac6075","sha256":"20dc078a13bf92728032b3f4ef7d87fce2d1410d05df1a93eff493b38ae04a12","created":"2026-07-01T00:19:27.828Z","duration":28.151937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":88,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":99,"output_tokens":99},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":99,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Andrew? Andrew, this this is just a really quick one. We're a cybersecurity company that helps small IT teams investigate more alerts. Oh, so you mean you're not the CTO of","confidence":0.9945292,"words":[{"word":"oh","start":2.56,"end":2.8799999,"confidence":0.9908576,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02903566136956215},{"word":"hi","start":2.8799999,"end":3.28,"confidence":0.9951893,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.02552274614572525},{"word":"this","start":3.28,"end":3.52,"confidence":0.5925453,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.01938662678003311},{"word":"is","start":3.52,"end":3.76,"confidence":0.99947494,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.027572711929678917},{"word":"andrew","start":3.76,"end":4.16,"confidence":0.9998173,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.04286941885948181},{"word":"from","start":4.16,"end":4.4,"confidence":0.99973196,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03914639726281166},{"word":"vigilance","start":4.4,"end":4.9,"confidence":0.9810648,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.0519271157681942},{"word":"ai","start":5.12,"end":5.62,"confidence":0.9163194,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.05062931776046753},{"word":"am","start":6.16,"end":6.3199997,"confidence":0.951676,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.014401479624211788},{"word":"i","start":6.3199997,"end":6.56,"confidence":0.57891434,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02538824826478958},{"word":"speaking","start":6.56,"end":7.06,"confidence":0.99033,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.010519689880311487},{"word":"to","start":7.12,"end":7.62,"confidence":0.99938834,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014197060838341711},{"word":"andrew","start":8.16,"end":8.66,"confidence":0.9162922,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.021136458963155743},{"word":"andrew","start":12.0,"end":12.48,"confidence":0.90419436,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.04209254682064056},{"word":"this","start":12.48,"end":12.825,"confidence":0.9914153,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05484025180339813},{"word":"this","start":12.905,"end":13.1449995,"confidence":0.99892753,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06453913450241089},{"word":"is","start":13.1449995,"end":13.304999,"confidence":0.99905974,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06560871750116348},{"word":"just","start":13.304999,"end":13.545,"confidence":0.99737895,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08151829242706299},{"word":"a","start":13.545,"end":13.625,"confidence":0.9950459,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07917660474777222},{"word":"really","start":13.625,"end":13.945,"confidence":0.99956757,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.12300140410661696},{"word":"quick","start":13.945,"end":14.184999,"confidence":0.9996445,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.15438741445541382},{"word":"one","start":14.184999,"end":14.505,"confidence":0.9954387,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.12234064936637878},{"word":"we're","start":14.505,"end":14.825,"confidence":0.90665644,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.05156044661998749},{"word":"a","start":14.825,"end":15.065,"confidence":0.99898654,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04270879924297333},{"word":"cybersecurity","start":15.065,"end":15.565,"confidence":0.87249225,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.07187572866678238},{"word":"company","start":15.865,"end":16.265,"confidence":0.99980146,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.06339947879314423},{"word":"that","start":16.265,"end":16.505,"confidence":0.9992964,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05418746545910835},{"word":"helps","start":16.505,"end":16.904999,"confidence":0.9929247,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.06661753356456757},{"word":"small","start":16.904999,"end":17.225,"confidence":0.9950086,"punctuated_word":"small","sentiment":"neutral","sentiment_score":0.10447636991739272},{"word":"it","start":17.225,"end":17.625,"confidence":0.99971503,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.13847093284130096},{"word":"teams","start":17.625,"end":18.105,"confidence":0.99783224,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.07269091159105301},{"word":"investigate","start":18.105,"end":18.605,"confidence":0.9901889,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.05872464179992676},{"word":"more","start":18.744999,"end":19.145,"confidence":0.9991635,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.23723624646663663},{"word":"alerts","start":19.145,"end":19.645,"confidence":0.9380882,"punctuated_word":"alerts.","sentiment":"negative","sentiment_score":-0.3639117181301117},{"word":"oh","start":25.544998,"end":25.705,"confidence":0.92362213,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2632608711719513},{"word":"so","start":25.705,"end":25.945,"confidence":0.9927089,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2220866233110428},{"word":"you","start":25.945,"end":26.025,"confidence":0.9945292,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3485461175441742},{"word":"mean","start":26.025,"end":26.265,"confidence":0.9998574,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.2554346024990082},{"word":"you're","start":26.265,"end":26.425,"confidence":0.96535397,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.302288293838501},{"word":"not","start":26.425,"end":26.744999,"confidence":0.9995084,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2934315502643585},{"word":"the","start":26.744999,"end":26.904999,"confidence":0.99341786,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3369794487953186},{"word":"cto","start":26.904999,"end":27.404999,"confidence":0.99216,"punctuated_word":"CTO","sentiment":"neutral","sentiment_score":-0.3087943494319916},{"word":"of","start":27.945,"end":28.151937,"confidence":0.5687855,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.15779483318328855}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Am I speaking to Andrew? Andrew, this this is just a really quick one. We're a cybersecurity company that helps small IT teams investigate more alerts.\n\nOh, so you mean you're not the CTO of","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.0272792037576437},{"text":"This is Andrew from Vigilance AI.","start":3.28,"end":5.62,"sentiment":"neutral","sentiment_score":0.0385885980601112},{"text":"Am I speaking to Andrew?","start":6.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.017128587514162064},{"text":"Andrew, this this is just a really quick one.","start":12.0,"end":14.505,"sentiment":"neutral","sentiment_score":0.08750055730342865},{"text":"We're a cybersecurity company that helps small IT teams investigate more alerts.","start":14.505,"end":19.645,"sentiment":"neutral","sentiment_score":0.010297028658290705}],"sentiment":"neutral","sentiment_score":0.037729479208150334,"num_words":34,"start":2.56,"end":19.645},{"sentences":[{"text":"Oh, so you mean you're not the CTO of","start":25.544998,"end":28.151937,"sentiment":"neutral","sentiment_score":-0.2765129655599594}],"sentiment":"neutral","sentiment_score":-0.2765129655599594,"num_words":9,"start":25.544998,"end":28.151937}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yes. Sorry. I I'm not in the role. You probably think I am. I've moved on. I'm not interested. Thank you.","confidence":0.98009336,"words":[{"word":"hello","start":0.88,"end":1.38,"confidence":0.9484124,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.007635868154466152},{"word":"yeah","start":9.36,"end":9.86,"confidence":0.9269321,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.032442495226860046},{"word":"yes","start":18.175,"end":18.575,"confidence":0.60775304,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.05877259746193886},{"word":"sorry","start":18.575,"end":18.895,"confidence":0.96016806,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.263052761554718},{"word":"i","start":18.895,"end":19.055,"confidence":0.9993623,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3102438747882843},{"word":"i'm","start":19.215,"end":19.455,"confidence":0.98009336,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4974178075790405},{"word":"not","start":19.455,"end":19.695,"confidence":0.9987214,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5505236387252808},{"word":"in","start":19.695,"end":20.015,"confidence":0.9931115,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.508799135684967},{"word":"the","start":20.015,"end":20.095001,"confidence":0.99421436,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5462044477462769},{"word":"role","start":20.095001,"end":20.415,"confidence":0.6856637,"punctuated_word":"role.","sentiment":"negative","sentiment_score":-0.5295097827911377},{"word":"you","start":20.415,"end":20.655,"confidence":0.9986959,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.5432831645011902},{"word":"probably","start":20.655,"end":21.135,"confidence":0.9667904,"punctuated_word":"probably","sentiment":"negative","sentiment_score":-0.5704501271247864},{"word":"think","start":21.135,"end":21.455,"confidence":0.9957001,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4465682804584503},{"word":"i","start":21.455,"end":21.695,"confidence":0.9909575,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4862939417362213},{"word":"am","start":21.695,"end":21.935001,"confidence":0.85630023,"punctuated_word":"am.","sentiment":"negative","sentiment_score":-0.4508265256881714},{"word":"i've","start":21.935001,"end":22.435001,"confidence":0.76160705,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.5798318386077881},{"word":"moved","start":22.494999,"end":22.815,"confidence":0.998276,"punctuated_word":"moved","sentiment":"negative","sentiment_score":-0.6411054134368896},{"word":"on","start":22.815,"end":23.215,"confidence":0.9991313,"punctuated_word":"on.","sentiment":"negative","sentiment_score":-0.5791354179382324},{"word":"i'm","start":23.215,"end":23.375,"confidence":0.97005737,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.7619866132736206},{"word":"not","start":23.375,"end":23.615,"confidence":0.99874663,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8135655522346497},{"word":"interested","start":23.615,"end":24.115,"confidence":0.9720348,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.7705327272415161},{"word":"thank","start":24.255001,"end":24.494999,"confidence":0.96414274,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.5624885559082031},{"word":"you","start":24.494999,"end":24.994999,"confidence":0.9884539,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.4756530523300171}],"paragraphs":{"transcript":"\nHello? Yeah. Yes. Sorry. I I'm not in the role.\n\nYou probably think I am. I've moved on. I'm not interested. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.007635868154466152},{"text":"Yeah.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.032442495226860046},{"text":"Yes.","start":18.175,"end":18.575,"sentiment":"neutral","sentiment_score":-0.05877259746193886},{"text":"Sorry.","start":18.575,"end":18.895,"sentiment":"neutral","sentiment_score":-0.263052761554718},{"text":"I I'm not in the role.","start":18.895,"end":20.415,"sentiment":"negative","sentiment_score":-0.49044978121916455}],"sentiment":"neutral","sentiment_score":-0.32244456829503176,"num_words":10,"start":0.88,"end":20.415},{"sentences":[{"text":"You probably think I am.","start":20.415,"end":21.935001,"sentiment":"negative","sentiment_score":-0.4994844079017639},{"text":"I've moved on.","start":21.935001,"end":23.215,"sentiment":"negative","sentiment_score":-0.6000242233276367},{"text":"I'm not interested.","start":23.215,"end":24.115,"sentiment":"negative","sentiment_score":-0.7820282975832621},{"text":"Thank you.","start":24.255001,"end":24.994999,"sentiment":"negative","sentiment_score":-0.5190708041191101}],"sentiment":"negative","sentiment_score":-0.5909016315753644,"num_words":13,"start":20.415,"end":24.994999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Andrew?\n\nChannel 1: Yeah.\n\nChannel 0: Andrew, this this is just a really quick one. We're a cybersecurity company that helps small IT teams investigate\n\nChannel 1: Yes. Sorry.\n\nChannel 0: more\n\nChannel 1: I\n\nChannel 0: alerts.\n\nChannel 1: I'm not in the role. You probably think I am. I've moved on. I'm not interested. Thank you.\n\nChannel 0: Oh, so you mean you're not the CTO of","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.007635868154466152}],"sentiment":"neutral","sentiment_score":0.007635868154466152,"channel":1,"num_words":1,"start":0.88,"end":1.38},{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.28,"sentiment":"neutral","sentiment_score":0.0272792037576437},{"text":"This is Andrew from Vigilance AI.","start":3.28,"end":5.62,"sentiment":"neutral","sentiment_score":0.0385885980601112},{"text":"Am I speaking to Andrew?","start":6.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.017128587514162064}],"sentiment":"neutral","sentiment_score":0.028594841034366533,"channel":0,"num_words":13,"start":2.56,"end":8.66},{"sentences":[{"text":"Yeah.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.032442495226860046}],"sentiment":"neutral","sentiment_score":0.032442495226860046,"channel":1,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"Andrew, this this is just a really quick one.","start":12.0,"end":14.505,"sentiment":"neutral","sentiment_score":0.08750055730342865},{"text":"We're a cybersecurity company that helps small IT teams investigate","start":14.505,"end":18.605,"sentiment":"neutral","sentiment_score":0.07247123084962367}],"sentiment":"neutral","sentiment_score":0.07959038548563656,"channel":0,"num_words":19,"start":12.0,"end":18.605},{"sentences":[{"text":"Yes.","start":18.175,"end":18.575,"sentiment":"neutral","sentiment_score":-0.05877259746193886},{"text":"Sorry.","start":18.575,"end":18.895,"sentiment":"neutral","sentiment_score":-0.263052761554718}],"sentiment":"neutral","sentiment_score":-0.16091267950832844,"channel":1,"num_words":2,"start":18.175,"end":18.895},{"sentences":[{"text":"more","start":18.744999,"end":19.145,"sentiment":"neutral","sentiment_score":-0.23723624646663663}],"sentiment":"neutral","sentiment_score":-0.23723624646663663,"channel":0,"num_words":1,"start":18.744999,"end":19.145},{"sentences":[{"text":"I","start":18.895,"end":19.055,"sentiment":"neutral","sentiment_score":-0.3102438747882843}],"sentiment":"neutral","sentiment_score":-0.3102438747882843,"channel":1,"num_words":1,"start":18.895,"end":19.055},{"sentences":[{"text":"alerts.","start":19.145,"end":19.645,"sentiment":"negative","sentiment_score":-0.3639117181301117}],"sentiment":"negative","sentiment_score":-0.3639117181301117,"channel":0,"num_words":1,"start":19.145,"end":19.645},{"sentences":[{"text":"I'm not in the role.","start":19.215,"end":20.415,"sentiment":"negative","sentiment_score":-0.5264909625053406},{"text":"You probably think I am.","start":20.415,"end":21.935001,"sentiment":"negative","sentiment_score":-0.4994844079017639},{"text":"I've moved on.","start":21.935001,"end":23.215,"sentiment":"negative","sentiment_score":-0.6000242233276367},{"text":"I'm not interested.","start":23.215,"end":24.115,"sentiment":"negative","sentiment_score":-0.7820282975832621},{"text":"Thank you.","start":24.255001,"end":24.994999,"sentiment":"negative","sentiment_score":-0.5190708041191101}],"sentiment":"negative","sentiment_score":-0.5730097790559133,"channel":1,"num_words":18,"start":19.215,"end":24.994999},{"sentences":[{"text":"Oh, so you mean you're not the CTO of","start":25.544998,"end":28.151937,"sentiment":"neutral","sentiment_score":-0.2765129655599594}],"sentiment":"neutral","sentiment_score":-0.2765129655599594,"channel":0,"num_words":9,"start":25.544998,"end":28.151937}]},"summary":{"result":"success","short":"An agent fromGenerationance AI answers a call from a cybersecurity company representative. The cybersecurity company representative introduces themselves and explains their role in helping small IT teams investigate Yes. The representative quickly switches topics and states they are not the CTO of the company."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Am I speaking to Andrew? Yeah. Andrew, this this is just a really quick one. We're a cybersecurity company that helps small IT teams investigate Yes. Sorry. more I alerts.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.005278227850794792},{"text":"I'm not in the role. You probably think I am. I've moved on. I'm not interested. Thank you.","start_word":39,"end_word":56,"sentiment":"negative","sentiment_score":-0.5792518854141235},{"text":"Oh, so you mean you're not the CTO of","start_word":57,"end_word":65,"sentiment":"neutral","sentiment_score":-0.2929233908653259}],"average":{"sentiment":"neutral","sentiment_score":-0.205105559994476}}}}