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It was really nice. Yeah. And that yeah, I got home, and Aaron's like, I've done washing. And I was like, oh, that's thank you so much.\n\nAnd then I had a look. It was one load out of the four that had to get done, and it only just started it. And it was talking 04:30 in the afternoon. I was like, god. That's a 09:00 in the morning, John.\n\nWhat the fuck? So I really he he realized I was coming home because I called in to say, hey. I'm just leaving for use. I'll be home soon. I'm alive.\n\nYeah. And he got up and went fuck and put shit in the washing machine. Yeah. No. But you're 20, and I would expect that from a 20 year old just as much as I expect that from my 12 year old.\n\nSorry. Hi, Manashi. My name is Larissa from OQ. How are you going? Really good.\n\nThank you. I actually had a couple of clients that I was trying to touch base with with respect to, like, claims. Is there a specific department that I need to go to to talk to someone? Cool. Because I have sort of, like, four or five clients that I wanted to talk to them about.\n\nAlright. Cool. Do you know what the turnaround time is on an email like that? Cool. Alright.\n\nI will send one through. Thank you so much. You too. 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Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you'd like to request a callback, dial 2. Hello. Welcome to Hub twenty four. You're speaking to Manashe. How can I help you today? I'm doing pretty good. How are you? Uh-huh. We do have a claims department, but what I recommend is if you want to get directly to them, it'd be easiest if you send them an email and just making it clear that you'd like to address this to the claims. That way it gets assigned to them, and they can speak to you directly. Yes. An email is best. For an email like that, I would say one to two business days. They did respond quite well. So if you can just get that sent out today and then tomorrow, I believe someone should be looking into it, and then you should get a response by probably end of day or the day after. That's alright. If that's everything for today, then enjoy the rest of your day. 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to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you'd like to request a callback, dial 2. Hello. Welcome to Hub twenty four. You're speaking to Manashe. How can I help you today?\n\nI'm doing pretty good. How are you? Uh-huh. We do have a claims department, but what I recommend is if you want to get directly to them, it'd be easiest if you send them an email and just making it clear that you'd like to address this to the claims. That way it gets assigned to them, and they can speak to you directly.\n\nYes. An email is best. For an email like that, I would say one to two business days. They did respond quite well. So if you can just get that sent out today and then tomorrow, I believe someone should be looking into it, and then you should get a response by probably end of day or the day after.\n\nThat's alright. If that's everything for today, then enjoy the rest of your day. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":2.1599998,"end":3.78,"sentiment":"neutral","sentiment_score":0.17986462414264678},{"text":"Please note your call may be recorded for training and quality purposes.","start":4.0,"end":7.62,"sentiment":"neutral","sentiment_score":-0.01155142835341394},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":8.16,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.058890507905744016},{"text":"Stay on the line, and our team will be with you shortly.","start":12.639999,"end":15.219999,"sentiment":"neutral","sentiment_score":0.04557474438721935},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":15.795,"end":18.695,"sentiment":"neutral","sentiment_score":0.07072508745742115}],"sentiment":"neutral","sentiment_score":0.020416620511761203,"num_words":56,"start":2.1599998,"end":18.695},{"sentences":[{"text":"If you'd like to request a callback, dial 2.","start":18.995,"end":21.735,"sentiment":"neutral","sentiment_score":0.023518169195287757},{"text":"Hello.","start":75.535,"end":76.035,"sentiment":"neutral","sentiment_score":-0.033630646765232086},{"text":"Welcome to Hub twenty four.","start":76.575005,"end":78.335,"sentiment":"neutral","sentiment_score":-0.0039010770618915563},{"text":"You're speaking to Manashe.","start":78.335,"end":79.795,"sentiment":"neutral","sentiment_score":-0.048932905308902264},{"text":"How can I help you today?","start":80.015,"end":81.315,"sentiment":"neutral","sentiment_score":0.18575023611386618}],"sentiment":"neutral","sentiment_score":0.043091891445219514,"num_words":25,"start":18.995,"end":81.315},{"sentences":[{"text":"I'm doing pretty good.","start":84.895004,"end":86.015,"sentiment":"positive","sentiment_score":0.6378801017999649},{"text":"How are you?","start":86.015,"end":86.915,"sentiment":"positive","sentiment_score":0.41925594210624695},{"text":"Uh-huh.","start":96.68,"end":97.18,"sentiment":"neutral","sentiment_score":0.002484894124791026},{"text":"We do have a claims department, but what I recommend is if you want to get directly to them, it'd be easiest if you send them an email and just making it clear that you'd like to address this to the claims.","start":103.145,"end":116.85999,"sentiment":"neutral","sentiment_score":0.04990431293845177},{"text":"That way it gets assigned to them, and they can speak to you directly.","start":117.0,"end":120.21999,"sentiment":"neutral","sentiment_score":0.06244562300188201}],"sentiment":"neutral","sentiment_score":0.10596864051694865,"num_words":64,"start":84.895004,"end":120.21999},{"sentences":[{"text":"Yes.","start":125.88,"end":126.28,"sentiment":"neutral","sentiment_score":0.1337127983570099},{"text":"An email is best.","start":126.28,"end":127.395,"sentiment":"neutral","sentiment_score":0.1215748991817236},{"text":"For an email like that, I would say one to two business days.","start":133.47499,"end":138.375,"sentiment":"neutral","sentiment_score":0.0930476372058575},{"text":"They did respond quite well.","start":138.675,"end":141.40001,"sentiment":"positive","sentiment_score":0.5237061619758606},{"text":"So if you can just get that sent out today and then tomorrow, I believe someone should be looking into it, and then you should get a response by probably end of day or the day after.","start":141.40001,"end":151.90001,"sentiment":"neutral","sentiment_score":0.19666562853632746}],"sentiment":"neutral","sentiment_score":0.19541317907472452,"num_words":60,"start":125.88,"end":151.90001},{"sentences":[{"text":"That's alright.","start":155.90288,"end":156.62288,"sentiment":"positive","sentiment_score":0.40421995520591736},{"text":"If that's everything for today, then enjoy the rest of your day.","start":156.62288,"end":159.60287,"sentiment":"positive","sentiment_score":0.4982058256864548},{"text":"Bye.","start":159.66287,"end":160.16287,"sentiment":"neutral","sentiment_score":0.14730240404605863}],"sentiment":"positive","sentiment_score":0.4622808148463567,"num_words":15,"start":155.90288,"end":160.16287}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice\n\nChannel 0: I\n\nChannel 1: mail,\n\nChannel 0: know. It was really\n\nChannel 1: dial\n\nChannel 0: nice.\n\nChannel 1: 1. If you'd like to request a callback, dial 2.\n\nChannel 0: Yeah. And that yeah, I got home, and Aaron's like, I've done washing. And I was like, oh, that's thank you so much. And then I had a look. It was one load out of the four that had to get done, and it only just started it.\n\nAnd it was talking 04:30 in the afternoon. I was like, god. That's a 09:00 in the morning, John. What the fuck? So I really he he realized I was coming home because I called in to say, hey.\n\nI'm just leaving for use. I'll be home soon. I'm alive. Yeah. And he got up and went fuck and put shit in the washing machine.\n\nYeah. No. But you're 20, and I would expect that from a 20 year old just as much as I expect that from my 12 year old.\n\nChannel 1: Hello. Welcome\n\nChannel 0: Sorry.\n\nChannel 1: to Hub twenty four. You're speaking to Manashe. How can I help you today?\n\nChannel 0: Hi, Manashi. My name is Larissa from OQ. How are you going?\n\nChannel 1: I'm doing pretty good. How are you?\n\nChannel 0: Really good. Thank you. I actually had a couple of clients that I was trying to touch base with with respect to, like, claims. Is there\n\nChannel 1: Uh-huh.\n\nChannel 0: a specific department that I need to go to to talk to someone?\n\nChannel 1: We do have a claims department, but what I recommend is if you want to get directly to them, it'd be easiest if you send them an email and just making it clear that you'd like to address this to the claims. That way it gets assigned to them, and they can speak to you directly.\n\nChannel 0: Cool. Because I have sort of, like, four or five clients that I wanted to talk to them about.\n\nChannel 1: Yes. An email is best.\n\nChannel 0: Alright. Cool. Do you know what the turnaround time is on an email like that?\n\nChannel 1: For an email like that, I would say one to two business days. They did respond quite well. So if you can just get that sent out today and then tomorrow, I believe someone should be looking into it, and then you should get a response by probably end of day or the day after.\n\nChannel 0: Cool. Alright. I will send one through. Thank you so much.\n\nChannel 1: That's alright. If that's everything for today, then enjoy the rest of your day. Bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":2.1599998,"end":3.78,"sentiment":"neutral","sentiment_score":0.17986462414264678},{"text":"Please note your call may be recorded for training and quality purposes.","start":4.0,"end":7.62,"sentiment":"neutral","sentiment_score":-0.01155142835341394},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":8.16,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.058890507905744016},{"text":"Stay on the line, and our team will be with you shortly.","start":12.639999,"end":15.219999,"sentiment":"neutral","sentiment_score":0.04557474438721935},{"text":"Or if you prefer to leave a voice","start":15.795,"end":17.395,"sentiment":"neutral","sentiment_score":0.006578685774002224}],"sentiment":"neutral","sentiment_score":0.007886495713566272,"channel":1,"num_words":53,"start":2.1599998,"end":17.395},{"sentences":[{"text":"I","start":17.384998,"end":17.465,"sentiment":"neutral","sentiment_score":0.013166693970561028}],"sentiment":"neutral","sentiment_score":0.013166693970561028,"channel":0,"num_words":1,"start":17.384998,"end":17.465},{"sentences":[{"text":"mail,","start":17.395,"end":17.875,"sentiment":"neutral","sentiment_score":0.01474139839410782}],"sentiment":"neutral","sentiment_score":0.01474139839410782,"channel":1,"num_words":1,"start":17.395,"end":17.875},{"sentences":[{"text":"know.","start":17.465,"end":17.545,"sentiment":"neutral","sentiment_score":0.03257915750145912},{"text":"It was 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2.","start":18.995,"end":21.735,"sentiment":"neutral","sentiment_score":0.023518169195287757}],"sentiment":"neutral","sentiment_score":0.025726273749023677,"channel":1,"num_words":10,"start":18.195,"end":21.735},{"sentences":[{"text":"Yeah.","start":21.785,"end":22.285,"sentiment":"neutral","sentiment_score":0.07953153550624847},{"text":"And that yeah, I got home, and Aaron's like, I've done washing.","start":24.025,"end":27.77,"sentiment":"neutral","sentiment_score":0.05057344616701206},{"text":"And I was like, oh, that's thank you so much.","start":27.77,"end":29.37,"sentiment":"neutral","sentiment_score":0.22878313586115837},{"text":"And then I had a look.","start":29.37,"end":30.01,"sentiment":"neutral","sentiment_score":-0.017546483625968296},{"text":"It was one load out of the four that had to get done, and it only just started it.","start":30.01,"end":33.85,"sentiment":"neutral","sentiment_score":-0.16233519425517634}],"sentiment":"neutral","sentiment_score":-0.004487569676712155,"channel":0,"num_words":48,"start":21.785,"end":33.85},{"sentences":[{"text":"And it was talking 04:30 in the afternoon.","start":33.85,"end":35.53,"sentiment":"neutral","sentiment_score":-0.18206805363297462},{"text":"I was like, god.","start":35.53,"end":36.33,"sentiment":"negative","sentiment_score":-0.3883783593773842},{"text":"That's a 09:00 in the morning, John.","start":36.33,"end":37.93,"sentiment":"negative","sentiment_score":-0.34094821981021334},{"text":"What the fuck?","start":37.93,"end":38.75,"sentiment":"negative","sentiment_score":-0.7403025428454081},{"text":"So I really he he realized I was coming home because I called in to say, hey.","start":43.665,"end":46.465,"sentiment":"negative","sentiment_score":-0.4416864777312559}],"sentiment":"negative","sentiment_score":-0.387853157825959,"channel":0,"num_words":39,"start":33.85,"end":46.465},{"sentences":[{"text":"I'm just leaving for use.","start":46.465,"end":47.925,"sentiment":"neutral","sentiment_score":-0.2771610766649246},{"text":"I'll be home soon.","start":48.145,"end":49.184998,"sentiment":"neutral","sentiment_score":-0.23049446195363998},{"text":"I'm alive.","start":49.184998,"end":49.845,"sentiment":"neutral","sentiment_score":-0.25653116405010223},{"text":"Yeah.","start":50.625,"end":51.125,"sentiment":"neutral","sentiment_score":-0.324662446975708},{"text":"And he got up and went fuck and put shit in the washing machine.","start":51.504997,"end":54.565,"sentiment":"negative","sentiment_score":-0.6860938136066709}],"sentiment":"negative","sentiment_score":-0.4904162075657111,"channel":0,"num_words":26,"start":46.465,"end":54.565},{"sentences":[{"text":"Yeah.","start":65.4,"end":65.8,"sentiment":"neutral","sentiment_score":-0.27524828910827637},{"text":"No.","start":65.8,"end":66.3,"sentiment":"negative","sentiment_score":-0.3845119774341583},{"text":"But you're 20, and I would expect that from a 20 year old just as much as I expect that from my 12 year old.","start":70.315,"end":74.815,"sentiment":"negative","sentiment_score":-0.43561707258224486}],"sentiment":"negative","sentiment_score":-0.42778470670735397,"channel":0,"num_words":27,"start":65.4,"end":74.815},{"sentences":[{"text":"Hello.","start":75.535,"end":76.035,"sentiment":"neutral","sentiment_score":-0.033630646765232086},{"text":"Welcome","start":76.575005,"end":77.055,"sentiment":"neutral","sentiment_score":-0.02182719483971596}],"sentiment":"neutral","sentiment_score":-0.027728920802474022,"channel":1,"num_words":2,"start":75.535,"end":77.055},{"sentences":[{"text":"Sorry.","start":76.955,"end":77.455,"sentiment":"neutral","sentiment_score":-0.03038911148905754}],"sentiment":"neutral","sentiment_score":-0.03038911148905754,"channel":0,"num_words":1,"start":76.955,"end":77.455},{"sentences":[{"text":"to Hub twenty four.","start":77.055,"end":78.335,"sentiment":"neutral","sentiment_score":0.0005804523825645447},{"text":"You're speaking to Manashe.","start":78.335,"end":79.795,"sentiment":"neutral","sentiment_score":-0.048932905308902264},{"text":"How can I help you today?","start":80.015,"end":81.315,"sentiment":"neutral","sentiment_score":0.18575023611386618}],"sentiment":"neutral","sentiment_score":0.06579225749841758,"channel":1,"num_words":14,"start":77.055,"end":81.315},{"sentences":[{"text":"Hi, Manashi.","start":81.354996,"end":82.075,"sentiment":"neutral","sentiment_score":0.1467941552400589},{"text":"My name is Larissa from OQ.","start":82.075,"end":83.275,"sentiment":"neutral","sentiment_score":0.15843706453839937},{"text":"How are you going?","start":83.275,"end":84.255,"sentiment":"neutral","sentiment_score":0.23166969045996666}],"sentiment":"neutral","sentiment_score":0.18090745496253172,"channel":0,"num_words":12,"start":81.354996,"end":84.255},{"sentences":[{"text":"I'm doing pretty good.","start":84.895004,"end":86.015,"sentiment":"positive","sentiment_score":0.6378801017999649},{"text":"How are you?","start":86.015,"end":86.915,"sentiment":"positive","sentiment_score":0.41925594210624695}],"sentiment":"positive","sentiment_score":0.5441840333598,"channel":1,"num_words":7,"start":84.895004,"end":86.915},{"sentences":[{"text":"Really good.","start":87.37,"end":87.93,"sentiment":"positive","sentiment_score":0.7103206217288971},{"text":"Thank you.","start":87.93,"end":88.67,"sentiment":"positive","sentiment_score":0.6669710874557495},{"text":"I actually had a couple of clients that I was trying to touch base with with respect to, like, claims.","start":88.89,"end":95.71,"sentiment":"neutral","sentiment_score":0.05353706954047084},{"text":"Is there","start":96.49,"end":96.81,"sentiment":"neutral","sentiment_score":-0.0007489109411835668}],"sentiment":"neutral","sentiment_score":0.14707026874216703,"channel":0,"num_words":26,"start":87.37,"end":96.81},{"sentences":[{"text":"Uh-huh.","start":96.68,"end":97.18,"sentiment":"neutral","sentiment_score":0.002484894124791026}],"sentiment":"neutral","sentiment_score":0.002484894124791026,"channel":1,"num_words":1,"start":96.68,"end":97.18},{"sentences":[{"text":"a specific department that I need to go to to talk to someone?","start":96.81,"end":101.795,"sentiment":"neutral","sentiment_score":-0.0018001197335811763}],"sentiment":"neutral","sentiment_score":-0.0018001197335811763,"channel":0,"num_words":13,"start":96.81,"end":101.795},{"sentences":[{"text":"We do have a claims department, but what I recommend is if you want to get directly to them, it'd be easiest if you send them an email and just making it clear that you'd like to address this to the claims.","start":103.145,"end":116.85999,"sentiment":"neutral","sentiment_score":0.04990431293845177},{"text":"That way it gets assigned to them, and they can speak to you directly.","start":117.0,"end":120.21999,"sentiment":"neutral","sentiment_score":0.06244562300188201}],"sentiment":"neutral","sentiment_score":0.053039640454309325,"channel":1,"num_words":56,"start":103.145,"end":120.21999},{"sentences":[{"text":"Cool.","start":121.509995,"end":121.75,"sentiment":"neutral","sentiment_score":0.21266242861747744},{"text":"Because I have sort of, like, four or five clients that I wanted to talk to them about.","start":121.75,"end":125.28999,"sentiment":"neutral","sentiment_score":0.10345279756519529}],"sentiment":"neutral","sentiment_score":0.10920067288373646,"channel":0,"num_words":19,"start":121.509995,"end":125.28999},{"sentences":[{"text":"Yes.","start":125.88,"end":126.28,"sentiment":"neutral","sentiment_score":0.1337127983570099},{"text":"An email is best.","start":126.28,"end":127.395,"sentiment":"neutral","sentiment_score":0.1215748991817236}],"sentiment":"neutral","sentiment_score":0.12400247901678085,"channel":1,"num_words":5,"start":125.88,"end":127.395},{"sentences":[{"text":"Alright.","start":128.575,"end":128.89499,"sentiment":"neutral","sentiment_score":0.18483170866966248},{"text":"Cool.","start":128.89499,"end":129.295,"sentiment":"neutral","sentiment_score":0.20875605940818787},{"text":"Do you know what the turnaround time is on an email like that?","start":129.45499,"end":132.11499,"sentiment":"neutral","sentiment_score":0.05617247421581011}],"sentiment":"neutral","sentiment_score":0.0749219955255588,"channel":0,"num_words":15,"start":128.575,"end":132.11499},{"sentences":[{"text":"For an email like that, I would say one to two business days.","start":133.47499,"end":138.375,"sentiment":"neutral","sentiment_score":0.0930476372058575},{"text":"They did respond quite well.","start":138.675,"end":141.40001,"sentiment":"positive","sentiment_score":0.5237061619758606},{"text":"So if you can just get that sent out today and then tomorrow, I believe someone should be looking into it, and then you should get a response by probably end of day or the day after.","start":141.40001,"end":151.90001,"sentiment":"neutral","sentiment_score":0.19666562853632746}],"sentiment":"neutral","sentiment_score":0.20190506089817395,"channel":1,"num_words":55,"start":133.47499,"end":151.90001},{"sentences":[{"text":"Cool.","start":152.5,"end":152.82,"sentiment":"neutral","sentiment_score":0.2663029432296753},{"text":"Alright.","start":152.82,"end":153.3,"sentiment":"neutral","sentiment_score":0.2786845862865448},{"text":"I will send one through.","start":153.3,"end":154.42,"sentiment":"neutral","sentiment_score":0.29663231372833254},{"text":"Thank you so much.","start":154.42,"end":155.32,"sentiment":"positive","sentiment_score":0.6598934382200241}],"sentiment":"positive","sentiment_score":0.42433844100345264,"channel":0,"num_words":11,"start":152.5,"end":155.32},{"sentences":[{"text":"That's alright.","start":155.90288,"end":156.62288,"sentiment":"positive","sentiment_score":0.40421995520591736},{"text":"If that's everything for today, then enjoy the rest of your day.","start":156.62288,"end":159.60287,"sentiment":"positive","sentiment_score":0.4982058256864548},{"text":"Bye.","start":159.66287,"end":160.16287,"sentiment":"neutral","sentiment_score":0.14730240404605863}],"sentiment":"positive","sentiment_score":0.4622808148463567,"channel":1,"num_words":15,"start":155.90288,"end":160.16287},{"sentences":[{"text":"You too.","start":159.84286,"end":160.40288,"sentiment":"neutral","sentiment_score":0.26488925516605377},{"text":"Bye.","start":160.40288,"end":160.90288,"sentiment":"neutral","sentiment_score":-0.09112118929624556}],"sentiment":"neutral","sentiment_score":0.14621910701195398,"channel":0,"num_words":3,"start":159.84286,"end":160.90288}]},"summary":{"result":"success","short":"A customer calls Hub twenty four and is directed to leave a voice mail if they prefer. The customer talks about a claims department and recommends sending an email to get a response by end of the day or the day after. The customer asks about turnaround time for sending an email and is advised to send it out immediately."},"intents":{"segments":[{"text":"1. If you'd like to request a callback, dial 2. Yeah.","start_word":61,"end_word":71,"intents":[{"intent":"Callback request","confidence_score":0.012356108}]},{"text":"We do have a claims department, but what I recommend is if you want to get directly to them, it'd be easiest if you send them an email and just making it clear that you'd like to address this to the claims. That way it gets assigned to them, and they can speak to you directly. Cool.","start_word":287,"end_word":343,"intents":[{"intent":"Contact department","confidence_score":0.0071625845},{"intent":"Address claims","confidence_score":0.8132178},{"intent":"Send email","confidence_score":0.7666714}]},{"text":"For an email like that, I would say one to two business days. They did respond quite well. So if you can just get that sent out today and then tomorrow, I believe someone should be looking into it, and then you should get a response by probably end of day or the day after. Cool.","start_word":382,"end_word":437,"intents":[{"intent":"Receive response","confidence_score":0.39051947}]}]},"sentiments":{"segments":[{"text":"Welcome to Hub twenty four. Please note your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice I mail, know.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.01007076259702444},{"text":"It was really dial nice.","start_word":56,"end_word":60,"sentiment":"positive","sentiment_score":0.6390267014503479},{"text":"1. If you'd like to request a callback, dial 2. Yeah. And that yeah, I got home, and Aaron's like, I've done washing. And I was like, oh, that's thank you so much. And then I had a look. It was one load out of the four that had to get done, and it only just started it. And it was talking 04:30 in the afternoon.","start_word":61,"end_word":126,"sentiment":"neutral","sentiment_score":-0.003313775174319744},{"text":"I was like, god. That's a 09:00 in the morning, John. What the fuck? So I really he he realized I was coming home because I called in to say, hey.","start_word":127,"end_word":157,"sentiment":"negative","sentiment_score":-0.44109389185905457},{"text":"I'm just leaving for use. I'll be home soon. I'm alive. Yeah.","start_word":158,"end_word":169,"sentiment":"neutral","sentiment_score":-0.2605944573879242},{"text":"And he got up and went fuck and put shit in the washing machine.","start_word":170,"end_word":183,"sentiment":"negative","sentiment_score":-0.6998658180236816},{"text":"Yeah.","start_word":184,"end_word":184,"sentiment":"neutral","sentiment_score":-0.27524828910827637},{"text":"No. But you're 20, and I would expect that from a 20 year old just as much as I expect that from my 12 year old.","start_word":185,"end_word":210,"sentiment":"negative","sentiment_score":-0.4279256761074066},{"text":"Hello. Welcome Sorry. to Hub twenty four. You're speaking to Manashe. How can I help you today? Hi, Manashi. My name is Larissa from OQ. How are you going?","start_word":211,"end_word":239,"sentiment":"neutral","sentiment_score":0.10016275621179876},{"text":"I'm doing pretty good. How are you? Really good. Thank you.","start_word":240,"end_word":250,"sentiment":"positive","sentiment_score":0.5937566161155701},{"text":"I actually had a couple of clients that I was trying to touch base with with respect to, like, claims. Is there Uh-huh. a specific department that I need to go to to talk to someone? We do have a claims department, but what I recommend is if you want to get directly to them, it'd be easiest if you send them an email and just making it clear that you'd like to address this to the claims. That way it gets assigned to them, and they can speak to you directly. Cool. Because I have sort of, like, four or five clients that I wanted to talk to them about. Yes. An email is best. Alright. Cool. Do you know what the turnaround time is on an email like that? For an email like that, I would say one to two business days.","start_word":251,"end_word":394,"sentiment":"neutral","sentiment_score":0.06495345383882523},{"text":"They did respond quite well.","start_word":395,"end_word":399,"sentiment":"positive","sentiment_score":0.514607310295105},{"text":"So if you can just get that sent out today and then tomorrow, I believe someone should be looking into it, and then you should get a response by probably end of day or the day after. Cool. Alright. I will send one through.","start_word":400,"end_word":443,"sentiment":"neutral","sentiment_score":0.2149377465248108},{"text":"Thank you so much. That's alright. If that's everything for today, then enjoy the rest of your day.","start_word":444,"end_word":461,"sentiment":"positive","sentiment_score":0.4898635745048523},{"text":"Bye. You too. Bye.","start_word":462,"end_word":465,"sentiment":"neutral","sentiment_score":0.19998101890087128}],"average":{"sentiment":"neutral","sentiment_score":0.007570811897326427}}}}