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Who's speaking?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Luis?\n\nChannel 1: It is. Yeah.\n\nChannel 0: Oh, hi. Luis, actually, I'm calling you because our AI STR called you on Friday, and, you know, I just wanted to inform you about our cybersecurity company\n\nChannel 1: Oh, yeah.\n\nChannel 0: if you're\n\nChannel 1: No.\n\nChannel 0: interest.\n\nChannel 1: Okay. I'm I'm I'm not interested. I'm I'm not in the right position for that. You're talking\n\nChannel 0: Oh. Oh, I'm\n\nChannel 1: to the\n\nChannel 0: sorry,\n\nChannel 1: wrong cousin. K.\n\nChannel 0: Luis.\n\nChannel 1: Yeah. That's okay.\n\nChannel 0: But do you guys already have a security? I'm just curious if you know about that.\n\nChannel 1: The Department of Education definitely has cybersecurity. Yes.\n\nChannel 0: Oh, I see. Do you happen to know what department should I contact for that, Luis?\n\nChannel 1: No. I'm sorry. I don't. Not specifically. 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cousin.","start":30.939999,"end":31.14,"sentiment":"neutral","sentiment_score":-0.10285767912864685},{"text":"K.","start":31.14,"end":31.46,"sentiment":"neutral","sentiment_score":-0.019354548305273056}],"sentiment":"neutral","sentiment_score":-0.07502330218752225,"channel":1,"num_words":3,"start":30.939999,"end":31.46},{"sentences":[{"text":"Luis.","start":31.26,"end":31.76,"sentiment":"neutral","sentiment_score":-0.016652977094054222}],"sentiment":"neutral","sentiment_score":-0.016652977094054222,"channel":0,"num_words":1,"start":31.26,"end":31.76},{"sentences":[{"text":"Yeah.","start":31.46,"end":31.96,"sentiment":"neutral","sentiment_score":-0.0029557598754763603},{"text":"That's okay.","start":32.02,"end":32.68,"sentiment":"neutral","sentiment_score":0.020673672668635845}],"sentiment":"neutral","sentiment_score":0.012797195153931776,"channel":1,"num_words":3,"start":31.46,"end":32.68},{"sentences":[{"text":"But do you guys already have a 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Luis?","start":42.925,"end":48.464996,"sentiment":"neutral","sentiment_score":-0.004975044240172093}],"sentiment":"neutral","sentiment_score":-0.0021742297103628516,"channel":0,"num_words":16,"start":41.885,"end":48.464996},{"sentences":[{"text":"No.","start":49.255,"end":49.575,"sentiment":"neutral","sentiment_score":-0.06319504976272583},{"text":"I'm sorry.","start":49.575,"end":50.135002,"sentiment":"neutral","sentiment_score":-0.07829468324780464},{"text":"I don't.","start":50.135002,"end":50.795002,"sentiment":"neutral","sentiment_score":-0.07847681641578674},{"text":"Not specifically.","start":50.855003,"end":51.595,"sentiment":"neutral","sentiment_score":-0.05385959520936012},{"text":"But it's 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can find the contact details.","start":53.815002,"end":56.955,"sentiment":"neutral","sentiment_score":-0.012365050698545847}],"sentiment":"neutral","sentiment_score":-0.012365050698545847,"channel":1,"num_words":11,"start":53.815002,"end":56.955},{"sentences":[{"text":"Appreciate it.","start":58.67,"end":59.39,"sentiment":"neutral","sentiment_score":0.23468385636806488},{"text":"Well, Luis, thank you for taking the call, though.","start":59.39,"end":61.469997,"sentiment":"positive","sentiment_score":0.3653045694033305},{"text":"I appreciate it.","start":61.469997,"end":62.27,"sentiment":"positive","sentiment_score":0.37437546253204346},{"text":"You have","start":62.27,"end":62.59,"sentiment":"neutral","sentiment_score":0.2748927026987076}],"sentiment":"positive","sentiment_score":0.3393762893974781,"channel":0,"num_words":16,"start":58.67,"end":62.59},{"sentences":[{"text":"Okay.","start":62.57,"end":63.07,"sentiment":"positive","sentiment_score":0.34815192222595215}],"sentiment":"positive","sentiment_score":0.34815192222595215,"channel":1,"num_words":1,"start":62.57,"end":63.07},{"sentences":[{"text":"a great day.","start":62.59,"end":63.41,"sentiment":"positive","sentiment_score":0.500405897696813}],"sentiment":"positive","sentiment_score":0.500405897696813,"channel":0,"num_words":3,"start":62.59,"end":63.41},{"sentences":[{"text":"K.","start":63.29,"end":63.61,"sentiment":"neutral","sentiment_score":0.12705136835575104},{"text":"Bye.","start":63.61,"end":64.11,"sentiment":"neutral","sentiment_score":0.13812892138957977}],"sentiment":"neutral","sentiment_score":0.1325901448726654,"channel":1,"num_words":2,"start":63.29,"end":64.11},{"sentences":[{"text":"Bye bye.","start":64.35,"end":65.09,"sentiment":"neutral","sentiment_score":0.09149519354104996}],"sentiment":"neutral","sentiment_score":0.09149519354104996,"channel":0,"num_words":2,"start":64.35,"end":65.09}]},"summary":{"result":"success","short":"An agent from left AI calls Luis from a cybersecurity company and asks if he is interested in their AI recommendation service. Luis declines and the agent apologizes for the mistake, explaining that they are in the wrong position for his needs. The agent asks Luis to find the contact details for their security department and thanks him for taking the call."},"intents":{"segments":[{"text":"Luis, actually, I'm calling you because our AI STR called you on Friday, and, you know, I just wanted to inform you about our cybersecurity company Oh, yeah.","start_word":19,"end_word":46,"intents":[{"intent":"Inform about cybersecurity company","confidence_score":0.22808674}]}]},"sentiments":{"segments":[{"text":"Hello? Who's speaking? Oh, hi. This is Andrew from Vigilance AI. Is this Luis? It is. Yeah. Oh, hi. Luis, actually, I'm calling you because our AI STR called you on Friday, and, you know, I just wanted to inform you about our cybersecurity company Oh, yeah. if you're No. interest. Okay.","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":-0.010666021145880222},{"text":"I'm I'm I'm not interested. I'm I'm not in the right position for that.","start_word":52,"end_word":65,"sentiment":"negative","sentiment_score":-0.3976436257362366},{"text":"You're talking Oh. Oh, I'm to the sorry, wrong cousin. K. Luis. Yeah. That's okay. But do you guys already have a security? I'm just curious if you know about that. The Department of Education definitely has cybersecurity. Yes. Oh, I see. Do you happen to know what department should I contact for that, Luis? No. I'm sorry. I don't. Not specifically. But it's the Oh, Department alright. of Education, so I'm sure you can find the contact details. Appreciate it.","start_word":66,"end_word":146,"sentiment":"neutral","sentiment_score":-0.0183026734739542},{"text":"Well, Luis, thank you for taking the call, though. I appreciate it.","start_word":147,"end_word":158,"sentiment":"positive","sentiment_score":0.34236863255500793},{"text":"You have Okay.","start_word":159,"end_word":161,"sentiment":"neutral","sentiment_score":0.31152230501174927},{"text":"a great day.","start_word":162,"end_word":164,"sentiment":"positive","sentiment_score":0.4953401982784271},{"text":"K. Bye. Bye bye.","start_word":165,"end_word":168,"sentiment":"neutral","sentiment_score":0.12066667526960372}],"average":{"sentiment":"neutral","sentiment_score":-0.009076884507272218}}}}