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Good day to you. David, this is Andrew. And, also, I'm trying to get a hold of John in the IT department. Yes.\n\nI do. I did send him an email, but didn't get a reply yet. I was just wondering if there's a way for you to get me over to IT. Alright. Do do you have do you know how many days do they usually reply to an email?\n\nYes. Mhmm. Alright. Well, thank you. I'm just trying if I can get you to transfer me, but thank you.\n\nI appreciate it. 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Please note this call may be monitored or recorded for quality and coaching purposes. Please let us know at the beginning of the call if you do not want the conversation to be recorded. Thank you for calling Red Dead Lending Solutions. You're speaking with David. Oh, I don't have a direct line to him. Have you got an email correspondence with him already? Yeah. Unfortunately, not. They don't have a direct line. So I'd say if you've already got an email correspondence with them, might be worth seeing if you can get a direct line from them or or or if you can get him to give you a callback. But, yeah, unfortunately, I don't have a way of transferring you through to him. I mean, he he's usually pretty quick. I mean, I I I I do know that he's that he is working today. I don't know if he's in the office or work from home. But, yeah, he's usually pretty quick about it. But, yeah, I'd say if you've if you've already got a communication with him, probably best to organize a call through that. Yeah. No worries, mate. You have a good day. Yes. 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you for calling Red Dead Lending. Please note this call may be monitored or recorded for quality and coaching purposes. Please let us know at the beginning of the call if you do not want the conversation to be recorded. Thank you for calling Red Dead Lending Solutions. You're speaking with David.\n\nOh, I don't have a direct line to him. Have you got an email correspondence with him already? Yeah. Unfortunately, not. They don't have a direct line.\n\nSo I'd say if you've already got an email correspondence with them, might be worth seeing if you can get a direct line from them or or or if you can get him to give you a callback. But, yeah, unfortunately, I don't have a way of transferring you through to him. I mean, he he's usually pretty quick. I mean, I I I I do know that he's that he is working today. I don't know if he's in the office or work from home.\n\nBut, yeah, he's usually pretty quick about it. But, yeah, I'd say if you've if you've already got a communication with him, probably best to organize a call through that. Yeah. No worries, mate. You have a good day.\n\nYes. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Red Dead Lending.","start":0.56,"end":2.42,"sentiment":"neutral","sentiment_score":0.24002949680600846},{"text":"Please note this call may be monitored or recorded for quality and coaching purposes.","start":2.56,"end":6.58,"sentiment":"neutral","sentiment_score":-0.043363479897379875},{"text":"Please let us know at the beginning of the call if you do not want the conversation to be recorded.","start":7.12,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.17237209156155586},{"text":"Thank you for calling Red Dead Lending Solutions.","start":21.845,"end":23.765,"sentiment":"neutral","sentiment_score":0.202678463421762},{"text":"You're speaking with David.","start":23.765,"end":25.064999,"sentiment":"neutral","sentiment_score":0.06993009336292744}],"sentiment":"neutral","sentiment_score":-0.00892784889295416,"num_words":53,"start":0.56,"end":25.064999},{"sentences":[{"text":"Oh, I don't have a direct line to him.","start":36.02,"end":38.68,"sentiment":"neutral","sentiment_score":-0.07663359741369884},{"text":"Have you got an email correspondence with him already?","start":38.98,"end":49.445,"sentiment":"neutral","sentiment_score":-0.029942816951208644},{"text":"Yeah.","start":49.445,"end":49.945,"sentiment":"neutral","sentiment_score":-0.018992295488715172},{"text":"Unfortunately, not.","start":54.164997,"end":54.885,"sentiment":"neutral","sentiment_score":-0.180617555975914},{"text":"They don't have a direct line.","start":54.885,"end":56.02,"sentiment":"neutral","sentiment_score":-0.22750854988892874}],"sentiment":"neutral","sentiment_score":-0.10016542355771418,"num_words":27,"start":36.02,"end":56.02},{"sentences":[{"text":"So I'd say if you've already got an email correspondence with them, might be worth seeing if you can get a direct line from them or or or if you can get him to give you a callback.","start":56.02,"end":65.56,"sentiment":"neutral","sentiment_score":-0.14698978670333562},{"text":"But, yeah, unfortunately, I don't have a way of transferring you through to him.","start":65.7,"end":77.615,"sentiment":"neutral","sentiment_score":-0.22417554086340324},{"text":"I mean, he he's usually pretty quick.","start":77.674995,"end":79.354996,"sentiment":"neutral","sentiment_score":-0.07183972001075745},{"text":"I mean, I I I I do know that he's that he is working today.","start":79.354996,"end":84.34,"sentiment":"neutral","sentiment_score":-0.07213365783294041},{"text":"I don't know if he's in the office or work from home.","start":84.34,"end":87.08,"sentiment":"neutral","sentiment_score":-0.08749697140107553}],"sentiment":"neutral","sentiment_score":-0.13208041896740363,"num_words":86,"start":56.02,"end":87.08},{"sentences":[{"text":"But, yeah, he's usually pretty quick about it.","start":88.82,"end":90.5,"sentiment":"neutral","sentiment_score":-0.06530163064599037},{"text":"But, yeah, I'd say if you've if you've already got a communication with him, probably best to organize a call through that.","start":90.5,"end":96.765,"sentiment":"neutral","sentiment_score":-0.0890845600515604},{"text":"Yeah.","start":103.725,"end":104.225,"sentiment":"neutral","sentiment_score":0.05671211332082749},{"text":"No worries, mate.","start":106.365,"end":107.085,"sentiment":"positive","sentiment_score":0.37911855181058246},{"text":"You have a good day.","start":107.085,"end":108.145,"sentiment":"positive","sentiment_score":0.4999023139476776}],"sentiment":"neutral","sentiment_score":0.031059127492018234,"num_words":39,"start":88.82,"end":108.145},{"sentences":[{"text":"Yes.","start":110.445,"end":110.845,"sentiment":"neutral","sentiment_score":0.1913938969373703},{"text":"Bye.","start":110.845,"end":111.345,"sentiment":"neutral","sentiment_score":0.1304245889186859}],"sentiment":"neutral","sentiment_score":0.1609092429280281,"num_words":2,"start":110.445,"end":111.345}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Red Dead Lending. Please note this call may be monitored or recorded for quality and coaching purposes. Please let us know at the beginning of the call if you do not want the conversation to be recorded. Thank you for calling Red Dead Lending Solutions. You're speaking with David.\n\nChannel 0: Oh, hi, David. Good day to you. David, this is Andrew. And, also, I'm trying to get a hold of John in the IT department.\n\nChannel 1: Oh, I don't have a direct line to him. Have you got an email correspondence with\n\nChannel 0: Yes. I do. I did send him an email, but didn't get a reply yet.\n\nChannel 1: him already?\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: was just wondering if there's a way for you to get me over to IT.\n\nChannel 1: Unfortunately, not. They don't have a direct line. So I'd say if you've already got an email correspondence with them, might be worth seeing if you can get a direct line from them or or or if you can get him to give you a callback. But, yeah, unfortunately, I don't have a way of transferring you through to\n\nChannel 0: Alright. Do do you have do you know how many days do they usually reply to an email?\n\nChannel 1: him.\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: I mean, he he's usually pretty quick. I mean, I I I I do know that he's that he is working today. I don't know if he's in the office or work from home. But, yeah, he's usually pretty quick about it. But, yeah, I'd say if you've if you've already got a communication with him, probably best to organize a call through that.\n\nChannel 0: Alright. Well, thank you. I'm just trying if I can get you to transfer\n\nChannel 1: Yeah.\n\nChannel 0: me, but thank you. I appreciate it.\n\nChannel 1: No worries, mate. You have a good day.\n\nChannel 0: Thank you.\n\nChannel 1: Yes. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Red Dead Lending.","start":0.56,"end":2.42,"sentiment":"neutral","sentiment_score":0.24002949680600846},{"text":"Please note this call may be monitored or recorded for quality and coaching purposes.","start":2.56,"end":6.58,"sentiment":"neutral","sentiment_score":-0.043363479897379875},{"text":"Please let us know at the beginning of the call if you do not want the conversation to be recorded.","start":7.12,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.17237209156155586},{"text":"Thank you for calling Red Dead Lending Solutions.","start":21.845,"end":23.765,"sentiment":"neutral","sentiment_score":0.202678463421762},{"text":"You're speaking with David.","start":23.765,"end":25.064999,"sentiment":"neutral","sentiment_score":0.06993009336292744}],"sentiment":"neutral","sentiment_score":-0.00892784889295416,"channel":1,"num_words":53,"start":0.56,"end":25.064999},{"sentences":[{"text":"Oh, hi, David.","start":26.929998,"end":27.91,"sentiment":"neutral","sentiment_score":0.1493223855892817},{"text":"Good day to you.","start":28.05,"end":29.89,"sentiment":"positive","sentiment_score":0.4777004271745682},{"text":"David, this is Andrew.","start":29.89,"end":31.09,"sentiment":"neutral","sentiment_score":0.09528991766273975},{"text":"And, also, I'm trying to get a hold of John in the IT department.","start":31.09,"end":34.79,"sentiment":"neutral","sentiment_score":0.023213726867522513}],"sentiment":"neutral","sentiment_score":0.12259682849049568,"channel":0,"num_words":25,"start":26.929998,"end":34.79},{"sentences":[{"text":"Oh, I don't have a direct line to him.","start":36.02,"end":38.68,"sentiment":"neutral","sentiment_score":-0.07663359741369884},{"text":"Have you got an email correspondence with","start":38.98,"end":41.225,"sentiment":"neutral","sentiment_score":-0.03145983336227281}],"sentiment":"neutral","sentiment_score":-0.056870075641199946,"channel":1,"num_words":16,"start":36.02,"end":41.225},{"sentences":[{"text":"Yes.","start":43.394997,"end":43.715,"sentiment":"neutral","sentiment_score":0.002027602866292},{"text":"I do.","start":43.715,"end":44.535,"sentiment":"neutral","sentiment_score":0.02190324477851391},{"text":"I did send him an email, but didn't get a reply yet.","start":44.594997,"end":48.695,"sentiment":"neutral","sentiment_score":-0.035514166889091335}],"sentiment":"neutral","sentiment_score":-0.025355727349718412,"channel":0,"num_words":15,"start":43.394997,"end":48.695},{"sentences":[{"text":"him already?","start":49.284996,"end":49.445,"sentiment":"neutral","sentiment_score":-0.024633259512484074}],"sentiment":"neutral","sentiment_score":-0.024633259512484074,"channel":1,"num_words":2,"start":49.284996,"end":49.445},{"sentences":[{"text":"I","start":49.394997,"end":49.555,"sentiment":"neutral","sentiment_score":-0.029795972630381584}],"sentiment":"neutral","sentiment_score":-0.029795972630381584,"channel":0,"num_words":1,"start":49.394997,"end":49.555},{"sentences":[{"text":"Yeah.","start":49.445,"end":49.945,"sentiment":"neutral","sentiment_score":-0.018992295488715172}],"sentiment":"neutral","sentiment_score":-0.018992295488715172,"channel":1,"num_words":1,"start":49.445,"end":49.945},{"sentences":[{"text":"was just wondering if there's a way for you to get me over to IT.","start":49.555,"end":53.175,"sentiment":"neutral","sentiment_score":-0.04344944941500823}],"sentiment":"neutral","sentiment_score":-0.04344944941500823,"channel":0,"num_words":15,"start":49.555,"end":53.175},{"sentences":[{"text":"Unfortunately, not.","start":54.164997,"end":54.885,"sentiment":"neutral","sentiment_score":-0.180617555975914},{"text":"They don't have a direct line.","start":54.885,"end":56.02,"sentiment":"neutral","sentiment_score":-0.22750854988892874},{"text":"So I'd say if you've already got an email correspondence with them, might be worth seeing if you can get a direct line from them or or or if you can get him to give you a callback.","start":56.02,"end":65.56,"sentiment":"neutral","sentiment_score":-0.14698978670333562},{"text":"But, yeah, unfortunately, I don't have a way of transferring you through to","start":65.7,"end":68.975,"sentiment":"neutral","sentiment_score":-0.2395435399734057}],"sentiment":"neutral","sentiment_score":-0.1767112597570581,"channel":1,"num_words":59,"start":54.164997,"end":68.975},{"sentences":[{"text":"Alright.","start":70.655,"end":71.155,"sentiment":"neutral","sentiment_score":-0.08604642748832703},{"text":"Do do you have do you know how many days do they usually reply to an email?","start":71.375,"end":76.595,"sentiment":"neutral","sentiment_score":-0.05705567712292952}],"sentiment":"neutral","sentiment_score":-0.058666274365451604,"channel":0,"num_words":18,"start":70.655,"end":76.595},{"sentences":[{"text":"him.","start":77.115,"end":77.615,"sentiment":"neutral","sentiment_score":-0.024391552433371544}],"sentiment":"neutral","sentiment_score":-0.024391552433371544,"channel":1,"num_words":1,"start":77.115,"end":77.615},{"sentences":[{"text":"Yes.","start":77.215,"end":77.375,"sentiment":"neutral","sentiment_score":-0.003706349059939385},{"text":"Mhmm.","start":77.375,"end":77.875,"sentiment":"neutral","sentiment_score":-0.009636902250349522}],"sentiment":"neutral","sentiment_score":-0.006671625655144453,"channel":0,"num_words":2,"start":77.215,"end":77.875},{"sentences":[{"text":"I mean, he he's usually pretty quick.","start":77.674995,"end":79.354996,"sentiment":"neutral","sentiment_score":-0.07183972001075745},{"text":"I mean, I I I I do know that he's that he is working today.","start":79.354996,"end":84.34,"sentiment":"neutral","sentiment_score":-0.07213365783294041},{"text":"I don't know if he's in the office or work from home.","start":84.34,"end":87.08,"sentiment":"neutral","sentiment_score":-0.08749697140107553},{"text":"But, yeah, he's usually pretty quick about it.","start":88.82,"end":90.5,"sentiment":"neutral","sentiment_score":-0.06530163064599037},{"text":"But, yeah, I'd say if you've if you've already got a communication with him, probably best to organize a call through that.","start":90.5,"end":96.765,"sentiment":"neutral","sentiment_score":-0.0890845600515604}],"sentiment":"neutral","sentiment_score":-0.07995499891694635,"channel":1,"num_words":64,"start":77.674995,"end":96.765},{"sentences":[{"text":"Alright.","start":99.335,"end":99.835,"sentiment":"neutral","sentiment_score":0.031452372670173645},{"text":"Well, thank you.","start":100.055,"end":100.774994,"sentiment":"neutral","sentiment_score":0.11400264253218968},{"text":"I'm just trying if I can get you to transfer","start":100.774994,"end":103.895,"sentiment":"neutral","sentiment_score":0.023156566731631755}],"sentiment":"neutral","sentiment_score":0.043216140541647165,"channel":0,"num_words":14,"start":99.335,"end":103.895},{"sentences":[{"text":"Yeah.","start":103.725,"end":104.225,"sentiment":"neutral","sentiment_score":0.05671211332082749}],"sentiment":"neutral","sentiment_score":0.05671211332082749,"channel":1,"num_words":1,"start":103.725,"end":104.225},{"sentences":[{"text":"me, but thank you.","start":103.895,"end":105.015,"sentiment":"neutral","sentiment_score":0.22930093109607697},{"text":"I appreciate it.","start":105.015,"end":106.155,"sentiment":"positive","sentiment_score":0.42495033144950867}],"sentiment":"neutral","sentiment_score":0.31315067410469055,"channel":0,"num_words":7,"start":103.895,"end":106.155},{"sentences":[{"text":"No worries, mate.","start":106.365,"end":107.085,"sentiment":"positive","sentiment_score":0.37911855181058246},{"text":"You have a good day.","start":107.085,"end":108.145,"sentiment":"positive","sentiment_score":0.4999023139476776}],"sentiment":"positive","sentiment_score":0.45460840314626694,"channel":1,"num_words":8,"start":106.365,"end":108.145},{"sentences":[{"text":"Thank you.","start":109.255,"end":109.994995,"sentiment":"positive","sentiment_score":0.4052540063858032}],"sentiment":"positive","sentiment_score":0.4052540063858032,"channel":0,"num_words":2,"start":109.255,"end":109.994995},{"sentences":[{"text":"Yes.","start":110.445,"end":110.845,"sentiment":"neutral","sentiment_score":0.1913938969373703},{"text":"Bye.","start":110.845,"end":111.345,"sentiment":"neutral","sentiment_score":0.1304245889186859}],"sentiment":"neutral","sentiment_score":0.1609092429280281,"channel":1,"num_words":2,"start":110.445,"end":111.345}]},"summary":{"result":"success","short":"The customer calls Red Dead Lending and is directed to David in the IT department. The customer asks if David has an email correspondence with Yes and if he can transfer them to John in the IT department. David explains that John is usually busy but offers to organize a call if the customer has an email. The call ends with David thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"And, also, I'm trying to get a hold of John in the IT department.","start_word":64,"end_word":77,"intents":[{"intent":"Contact john in it department","confidence_score":0.04185292},{"intent":"Transfer call to it department","confidence_score":0.2977051}]},{"text":"I did send him an email, but didn't get a reply yet. him already?","start_word":97,"end_word":110,"intents":[{"intent":"Confirm email receipt","confidence_score":0.001077439}]},{"text":"They don't have a direct line. So I'd say if you've already got an email correspondence with them, might be worth seeing if you can get a direct line from them or or or if you can get him to give you a callback. But, yeah, unfortunately, I don't have a way of transferring you through to Alright.","start_word":130,"end_word":187,"intents":[{"intent":"Provide call transfer method","confidence_score":0.00030454987}]},{"text":"Do do you have do you know how many days do they usually reply to an email? him. Yes.","start_word":188,"end_word":206,"intents":[{"intent":"Ask about call duration","confidence_score":0.00014182275}]},{"text":"I don't know if he's in the office or work from home. But, yeah, he's usually pretty quick about it. But, yeah, I'd say if you've if you've already got a communication with him, probably best to organize a call through that. Alright.","start_word":230,"end_word":272,"intents":[{"intent":"Identify caller's location","confidence_score":0.00015545503}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Red Dead Lending. Please note this call may be monitored or recorded for quality and coaching purposes. Please let us know at the beginning of the call if you do not want the conversation to be recorded. Thank you for calling Red Dead Lending Solutions. You're speaking with David. Oh, hi, David.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.017441749572753906},{"text":"Good day to you.","start_word":56,"end_word":59,"sentiment":"positive","sentiment_score":0.4686180055141449},{"text":"David, this is Andrew. And, also, I'm trying to get a hold of John in the IT department. Oh, I don't have a direct line to him. Have you got an email correspondence with Yes. I do. I did send him an email, but didn't get a reply yet. him already? I Yeah. was just wondering if there's a way for you to get me over to IT. Unfortunately, not. They don't have a direct line. So I'd say if you've already got an email correspondence with them, might be worth seeing if you can get a direct line from them or or or if you can get him to give you a callback. But, yeah, unfortunately, I don't have a way of transferring you through to Alright. Do do you have do you know how many days do they usually reply to an email? him. Yes. Mhmm. I mean, he he's usually pretty quick. I mean, I I I I do know that he's that he is working today. I don't know if he's in the office or work from home. But, yeah, he's usually pretty quick about it. But, yeah, I'd say if you've if you've already got a communication with him, probably best to organize a call through that. Alright. Well, thank you. I'm just trying if I can get you to transfer Yeah. me, but thank you.","start_word":60,"end_word":290,"sentiment":"neutral","sentiment_score":-0.0699695348739624},{"text":"I appreciate it. No worries, mate. You have a good day. Thank you.","start_word":291,"end_word":303,"sentiment":"positive","sentiment_score":0.44054919481277466},{"text":"Yes. Bye.","start_word":304,"end_word":305,"sentiment":"neutral","sentiment_score":0.18089763820171356}],"average":{"sentiment":"neutral","sentiment_score":-0.02398086408819316}}}}