{"metadata":{"transaction_key":"deprecated","request_id":"019fc4de-3bb5-7a12-adaf-ab1627176ec3","sha256":"edcfb0af8bb85d6cddfce16078305950c573df9d018d68d064603054896ccbfb","created":"2026-08-02T23:45:27.711Z","duration":55.439938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":205,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":232,"output_tokens":232},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":232,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Yes. Hi. Good morning, Joe. Yeah. Good day, Joe. This is Mary calling from Vigilance AI. I hope you're doing well. Joe, you may or you may not remember. We spoke with you a month ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI. So we just wanted to follow-up and see if now might be a better time to schedule a quick demo. Mhmm. Mhmm. Oh, I see. Because we are just only can is this a twenty minutes of your time just to present for","confidence":0.99853516,"words":[{"word":"hello","start":2.3999999,"end":2.8999999,"confidence":0.9333496,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.002049659378826618},{"word":"yes","start":3.04,"end":3.36,"confidence":0.8093262,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.005638984031975269},{"word":"hi","start":3.36,"end":3.52,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09184639155864716},{"word":"good","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.42418408393859863},{"word":"morning","start":3.76,"end":4.08,"confidence":0.99609375,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.3989086449146271},{"word":"joe","start":4.08,"end":4.58,"confidence":0.8869629,"punctuated_word":"Joe.","sentiment":"neutral","sentiment_score":0.33046847581863403},{"word":"yeah","start":6.64,"end":7.12,"confidence":0.98168945,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.374818354845047},{"word":"good","start":7.12,"end":7.44,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5359089970588684},{"word":"day","start":7.44,"end":7.7599998,"confidence":0.77612305,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.5116533637046814},{"word":"joe","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"Joe.","sentiment":"positive","sentiment_score":0.4602979719638825},{"word":"this","start":8.559999,"end":8.88,"confidence":0.6040039,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4511333703994751},{"word":"is","start":8.88,"end":9.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3850728273391723},{"word":"mary","start":9.2,"end":9.679999,"confidence":0.99609375,"punctuated_word":"Mary","sentiment":"positive","sentiment_score":0.40351033210754395},{"word":"calling","start":9.679999,"end":10.08,"confidence":0.99316406,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.35988348722457886},{"word":"from","start":10.08,"end":10.559999,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3912426829338074},{"word":"vigilance","start":10.559999,"end":11.059999,"confidence":0.9338379,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.3826740682125091},{"word":"ai","start":11.36,"end":11.679999,"confidence":0.8684082,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.3720452189445496},{"word":"i","start":11.679999,"end":11.759999,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5850860476493835},{"word":"hope","start":11.759999,"end":12.0,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.5916345119476318},{"word":"you're","start":12.0,"end":12.24,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5294808149337769},{"word":"doing","start":12.24,"end":12.559999,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.4810011684894562},{"word":"well","start":12.559999,"end":13.059999,"confidence":0.9926758,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.3996502161026001},{"word":"joe","start":14.305,"end":14.625,"confidence":0.9692383,"punctuated_word":"Joe,","sentiment":"neutral","sentiment_score":0.021708671003580093},{"word":"you","start":14.625,"end":14.705,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014748659916222095},{"word":"may","start":14.705,"end":14.945,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.02651316858828068},{"word":"or","start":14.945,"end":15.1050005,"confidence":0.9394531,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02267927303910255},{"word":"you","start":15.1050005,"end":15.185,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013477500528097153},{"word":"may","start":15.185,"end":15.345,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.024251148104667664},{"word":"not","start":15.345,"end":15.665,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.015398472547531128},{"word":"remember","start":15.665,"end":16.165,"confidence":0.8005371,"punctuated_word":"remember.","sentiment":"neutral","sentiment_score":-0.01532038487493992},{"word":"we","start":16.465,"end":16.705,"confidence":0.72509766,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.03680317848920822},{"word":"spoke","start":16.705,"end":17.025,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.016284845769405365},{"word":"with","start":17.025,"end":17.265,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.006082374602556229},{"word":"you","start":17.265,"end":17.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010393265634775162},{"word":"a","start":17.665,"end":17.744999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.031187940388917923},{"word":"month","start":17.744999,"end":18.065,"confidence":0.99121094,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.02679445967078209},{"word":"ago","start":18.065,"end":18.465,"confidence":0.8666992,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.0026219170540571213},{"word":"and","start":18.465,"end":18.785,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02903025597333908},{"word":"at","start":18.785,"end":19.025,"confidence":0.9506836,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07167252153158188},{"word":"the","start":19.025,"end":19.185,"confidence":0.7871094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07228969037532806},{"word":"time","start":19.185,"end":19.505001,"confidence":0.9108887,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.08094486594200134},{"word":"you","start":19.505001,"end":19.665,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14476671814918518},{"word":"were","start":19.665,"end":19.905,"confidence":0.99902344,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.20524439215660095},{"word":"busy","start":19.905,"end":20.305,"confidence":0.9538574,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.1032564416527748},{"word":"so","start":20.305,"end":20.465,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.020275913178920742},{"word":"we","start":20.465,"end":20.705,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.009506497532129288},{"word":"sent","start":20.705,"end":20.945,"confidence":0.9921875,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.006779775023460388},{"word":"you","start":20.945,"end":21.105,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024813327938318253},{"word":"an","start":21.105,"end":21.345,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.031251460313797},{"word":"email","start":21.345,"end":21.845,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.044041793793439865},{"word":"with","start":22.305,"end":22.625,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04650602489709854},{"word":"some","start":22.625,"end":22.865,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.030624106526374817},{"word":"information","start":22.865,"end":23.365,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.05818106234073639},{"word":"about","start":23.665,"end":24.064999,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.06309892982244492},{"word":"vigilance","start":24.064999,"end":24.564999,"confidence":0.9975586,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.04395009204745293},{"word":"ai","start":24.865,"end":25.365,"confidence":0.9824219,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.05234827846288681},{"word":"so","start":25.68,"end":25.84,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.023704903200268745},{"word":"we","start":25.84,"end":25.92,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.024946734309196472},{"word":"just","start":25.92,"end":26.24,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.004319068044424057},{"word":"wanted","start":26.24,"end":26.560001,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.002434350550174713},{"word":"to","start":26.560001,"end":26.720001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026291780173778537},{"word":"follow-up","start":26.720001,"end":27.220001,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.03491970896720886},{"word":"and","start":27.28,"end":27.52,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02182946354150772},{"word":"see","start":27.52,"end":27.76,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04220037907361984},{"word":"if","start":27.76,"end":28.08,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03649337589740753},{"word":"now","start":28.08,"end":28.400002,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.012998033314943314},{"word":"might","start":28.400002,"end":28.64,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.022903870791196823},{"word":"be","start":28.64,"end":28.800001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.011172082275152206},{"word":"a","start":28.800001,"end":28.880001,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0033074580132961273},{"word":"better","start":28.880001,"end":29.28,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.02143336832523346},{"word":"time","start":29.28,"end":29.6,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.00308426097035408},{"word":"to","start":29.6,"end":29.76,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0017466247081756592},{"word":"schedule","start":29.76,"end":30.24,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.0012870915234088898},{"word":"a","start":30.24,"end":30.400002,"confidence":0.9941406,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4707428812980652},{"word":"quick","start":30.400002,"end":30.720001,"confidence":0.9980469,"punctuated_word":"quick","sentiment":"negative","sentiment_score":-0.45522168278694153},{"word":"demo","start":30.720001,"end":31.220001,"confidence":0.8635254,"punctuated_word":"demo.","sentiment":"negative","sentiment_score":-0.350689172744751},{"word":"mhmm","start":40.485,"end":40.985,"confidence":0.91638184,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.25806912779808044},{"word":"mhmm","start":46.325,"end":46.565,"confidence":0.9301758,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07092169672250748},{"word":"oh","start":46.565,"end":46.885002,"confidence":0.9916992,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04343583434820175},{"word":"i","start":46.885002,"end":47.125,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.051197998225688934},{"word":"see","start":47.125,"end":47.625,"confidence":0.99853516,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.03945056349039078},{"word":"because","start":47.685,"end":48.165,"confidence":1.0,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07967249304056168},{"word":"we","start":48.165,"end":48.325,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06404610723257065},{"word":"are","start":48.325,"end":48.485,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07545205950737},{"word":"just","start":48.485,"end":48.805,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07727635651826859},{"word":"only","start":48.805,"end":48.965,"confidence":0.9428711,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.08125367760658264},{"word":"can","start":49.045,"end":49.125,"confidence":0.7792969,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.062259476631879807},{"word":"is","start":49.205,"end":49.364998,"confidence":0.62646484,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05610634759068489},{"word":"this","start":49.364998,"end":49.605,"confidence":0.96875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04835142940282822},{"word":"a","start":49.605,"end":49.765,"confidence":0.63427734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023803573101758957},{"word":"twenty","start":49.765,"end":50.085,"confidence":0.99609375,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.008907243609428406},{"word":"minutes","start":50.085,"end":50.485,"confidence":0.9980469,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.02118975669145584},{"word":"of","start":50.485,"end":50.645,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.019896432757377625},{"word":"your","start":50.645,"end":50.805,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014709755778312685},{"word":"time","start":50.805,"end":51.125,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.0007245540618896484},{"word":"just","start":51.125,"end":51.364998,"confidence":0.44335938,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02014649659395218},{"word":"to","start":51.364998,"end":51.605,"confidence":0.75,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0414125993847847},{"word":"present","start":51.605,"end":52.105,"confidence":0.79248047,"punctuated_word":"present","sentiment":"neutral","sentiment_score":0.28970906138420105},{"word":"for","start":52.165,"end":52.665,"confidence":0.19726562,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09608158469200134}],"paragraphs":{"transcript":"\nHello? Yes. Hi. Good morning, Joe. Yeah.\n\nGood day, Joe. This is Mary calling from Vigilance AI. I hope you're doing well. Joe, you may or you may not remember. We spoke with you a month ago, and at the time, you were busy.\n\nSo we sent you an email with some information about Vigilance AI. So we just wanted to follow-up and see if now might be a better time to schedule a quick demo. Mhmm. Mhmm. Oh, I see.\n\nBecause we are just only can is this a twenty minutes of your time just to present for","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":-0.002049659378826618},{"text":"Yes.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.005638984031975269},{"text":"Hi.","start":3.36,"end":3.52,"sentiment":"neutral","sentiment_score":0.09184639155864716},{"text":"Good morning, Joe.","start":3.52,"end":4.58,"sentiment":"positive","sentiment_score":0.38452040155728656},{"text":"Yeah.","start":6.64,"end":7.12,"sentiment":"positive","sentiment_score":0.374818354845047}],"sentiment":"neutral","sentiment_score":0.23197361081838608,"num_words":7,"start":2.3999999,"end":7.12},{"sentences":[{"text":"Good day, Joe.","start":7.12,"end":8.26,"sentiment":"positive","sentiment_score":0.502620110909144},{"text":"This is Mary calling from Vigilance AI.","start":8.559999,"end":11.679999,"sentiment":"positive","sentiment_score":0.3922231410230909},{"text":"I hope you're doing well.","start":11.679999,"end":13.059999,"sentiment":"positive","sentiment_score":0.5173705518245697},{"text":"Joe, you may or you may not remember.","start":14.305,"end":16.165,"sentiment":"neutral","sentiment_score":0.0021502833114936948},{"text":"We spoke with you a month ago, and at the time, you were busy.","start":16.465,"end":20.305,"sentiment":"neutral","sentiment_score":-0.05981234767075096}],"sentiment":"neutral","sentiment_score":0.16270552643549605,"num_words":37,"start":7.12,"end":20.305},{"sentences":[{"text":"So we sent you an email with some information about Vigilance AI.","start":20.305,"end":25.365,"sentiment":"neutral","sentiment_score":0.032568786293268204},{"text":"So we just wanted to follow-up and see if now might be a better time to schedule a quick demo.","start":25.68,"end":31.220001,"sentiment":"neutral","sentiment_score":-0.05170548455789685},{"text":"Mhmm.","start":40.485,"end":40.985,"sentiment":"neutral","sentiment_score":-0.25806912779808044},{"text":"Mhmm.","start":46.325,"end":46.565,"sentiment":"neutral","sentiment_score":-0.07092169672250748},{"text":"Oh, I see.","start":46.565,"end":47.625,"sentiment":"neutral","sentiment_score":-0.04469479868809382}],"sentiment":"neutral","sentiment_score":-0.029901607465502376,"num_words":37,"start":20.305,"end":47.625},{"sentences":[{"text":"Because we are just only can is this a twenty minutes of your time just to present for","start":47.685,"end":52.665,"sentiment":"neutral","sentiment_score":-0.024440987449553277}],"sentiment":"neutral","sentiment_score":-0.024440987449553277,"num_words":18,"start":47.685,"end":52.665}]}}]},{"alternatives":[{"transcript":"Hello? Sorry about that. Yes. Yes. No. Couldn't have been. I'm I'm sorry. It couldn't have been. You could not have spoken to me a month ago. I would have informed you that we are extremely busy on a project. We wouldn't be fielding anything new until about November, December this year. Thank you very much. No. Sorry. Very busy. Bye bye.","confidence":0.9970703,"words":[{"word":"hello","start":0.39999998,"end":0.9,"confidence":0.6390381,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0003093504346907139},{"word":"sorry","start":2.8799999,"end":3.1999998,"confidence":0.66259766,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.014540083706378937},{"word":"about","start":3.1999998,"end":3.36,"confidence":0.9873047,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.023068629205226895},{"word":"that","start":3.36,"end":3.86,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.12541237473487854},{"word":"yes","start":5.8399997,"end":6.3399997,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.29458683729171753},{"word":"yes","start":15.105,"end":15.605,"confidence":0.9902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.012532033026218414},{"word":"no","start":29.849998,"end":30.169998,"confidence":0.73046875,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4125109314918518},{"word":"couldn't","start":30.169998,"end":30.57,"confidence":0.8520508,"punctuated_word":"Couldn't","sentiment":"negative","sentiment_score":-0.5167446732521057},{"word":"have","start":30.57,"end":30.73,"confidence":0.96972656,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5240659713745117},{"word":"been","start":30.73,"end":31.21,"confidence":0.9848633,"punctuated_word":"been.","sentiment":"neutral","sentiment_score":-0.18056905269622803},{"word":"i'm","start":31.21,"end":31.689999,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.23854240775108335},{"word":"i'm","start":31.689999,"end":31.849998,"confidence":0.9519043,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.25349143147468567},{"word":"sorry","start":31.849998,"end":32.17,"confidence":0.9692383,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2817082703113556},{"word":"it","start":32.17,"end":32.329998,"confidence":0.9589844,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.3485243320465088},{"word":"couldn't","start":32.329998,"end":32.649998,"confidence":0.9807129,"punctuated_word":"couldn't","sentiment":"neutral","sentiment_score":-0.3287509083747864},{"word":"have","start":32.649998,"end":32.73,"confidence":0.98828125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.29480990767478943},{"word":"been","start":32.73,"end":32.969997,"confidence":0.99560547,"punctuated_word":"been.","sentiment":"neutral","sentiment_score":-0.2728053629398346},{"word":"you","start":32.969997,"end":33.21,"confidence":1.0,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.5015314221382141},{"word":"could","start":33.21,"end":33.37,"confidence":0.98828125,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.5441927909851074},{"word":"not","start":33.37,"end":33.61,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.41325414180755615},{"word":"have","start":33.61,"end":33.77,"confidence":0.9970703,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4480845630168915},{"word":"spoken","start":33.77,"end":34.17,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"negative","sentiment_score":-0.3677068948745727},{"word":"to","start":34.17,"end":34.25,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.39121344685554504},{"word":"me","start":34.25,"end":34.649998,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.4923023283481598},{"word":"a","start":34.649998,"end":34.73,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4909939467906952},{"word":"month","start":34.73,"end":35.05,"confidence":1.0,"punctuated_word":"month","sentiment":"negative","sentiment_score":-0.3881507217884064},{"word":"ago","start":35.05,"end":35.55,"confidence":0.99658203,"punctuated_word":"ago.","sentiment":"negative","sentiment_score":-0.40682610869407654},{"word":"i","start":35.69,"end":35.85,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3593805432319641},{"word":"would","start":35.85,"end":36.01,"confidence":0.9941406,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.3166002035140991},{"word":"have","start":36.01,"end":36.17,"confidence":0.71728516,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.31818822026252747},{"word":"informed","start":36.17,"end":36.649998,"confidence":0.9951172,"punctuated_word":"informed","sentiment":"negative","sentiment_score":-0.3531998097896576},{"word":"you","start":36.649998,"end":36.809998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3538820147514343},{"word":"that","start":36.809998,"end":37.309998,"confidence":1.0,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.41099637746810913},{"word":"we","start":37.37,"end":37.69,"confidence":0.85595703,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.538871169090271},{"word":"are","start":37.69,"end":37.93,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.5444668531417847},{"word":"extremely","start":37.93,"end":38.43,"confidence":1.0,"punctuated_word":"extremely","sentiment":"negative","sentiment_score":-0.6332996487617493},{"word":"busy","start":38.57,"end":38.969997,"confidence":1.0,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.5165724158287048},{"word":"on","start":38.969997,"end":39.129997,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5166445970535278},{"word":"a","start":39.129997,"end":39.29,"confidence":0.99609375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5315126180648804},{"word":"project","start":39.29,"end":39.79,"confidence":0.99902344,"punctuated_word":"project.","sentiment":"negative","sentiment_score":-0.48620572686195374},{"word":"we","start":40.185,"end":40.345,"confidence":1.0,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.3739684820175171},{"word":"wouldn't","start":40.345,"end":40.665,"confidence":1.0,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.3040168881416321},{"word":"be","start":40.665,"end":40.905,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.32503849267959595},{"word":"fielding","start":40.905,"end":41.405,"confidence":0.7871094,"punctuated_word":"fielding","sentiment":"neutral","sentiment_score":-0.29481691122055054},{"word":"anything","start":41.545,"end":42.025,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.3176136016845703},{"word":"new","start":42.025,"end":42.345,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.2691137194633484},{"word":"until","start":42.345,"end":42.745,"confidence":1.0,"punctuated_word":"until","sentiment":"negative","sentiment_score":-0.4084920883178711},{"word":"about","start":42.745,"end":43.245,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.3013893663883209},{"word":"november","start":43.305,"end":43.785,"confidence":0.93310547,"punctuated_word":"November,","sentiment":"neutral","sentiment_score":-0.28159403800964355},{"word":"december","start":43.785,"end":44.265,"confidence":1.0,"punctuated_word":"December","sentiment":"neutral","sentiment_score":-0.2699473202228546},{"word":"this","start":44.265,"end":44.505,"confidence":0.9741211,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3441391885280609},{"word":"year","start":44.505,"end":45.005,"confidence":0.9995117,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.3170532286167145},{"word":"thank","start":51.385,"end":51.625,"confidence":0.95166016,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1731703281402588},{"word":"you","start":51.625,"end":51.864998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2781159579753876},{"word":"very","start":51.864998,"end":52.025,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.30669960379600525},{"word":"much","start":52.025,"end":52.345,"confidence":0.7668457,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.28090494871139526},{"word":"no","start":52.345,"end":52.585,"confidence":0.9182129,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21239393949508667},{"word":"sorry","start":52.585,"end":52.905,"confidence":0.96777344,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2472776174545288},{"word":"very","start":52.905,"end":53.145,"confidence":0.9951172,"punctuated_word":"Very","sentiment":"negative","sentiment_score":-0.3827558159828186},{"word":"busy","start":53.145,"end":53.465,"confidence":1.0,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.22728733718395233},{"word":"bye","start":53.465,"end":53.625,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":-0.0235102828592062},{"word":"bye","start":53.625,"end":54.125,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.03578981012105942}],"paragraphs":{"transcript":"\nHello? Sorry about that. Yes. Yes. No.\n\nCouldn't have been. I'm I'm sorry. It couldn't have been. You could not have spoken to me a month ago. I would have informed you that we are extremely busy on a project.\n\nWe wouldn't be fielding anything new until about November, December this year. Thank you very much. No. Sorry. Very busy.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.0003093504346907139},{"text":"Sorry about that.","start":2.8799999,"end":3.86,"sentiment":"neutral","sentiment_score":0.044646973411242165},{"text":"Yes.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.29458683729171753},{"text":"Yes.","start":15.105,"end":15.605,"sentiment":"neutral","sentiment_score":0.012532033026218414},{"text":"No.","start":29.849998,"end":30.169998,"sentiment":"negative","sentiment_score":-0.4125109314918518}],"sentiment":"neutral","sentiment_score":0.004122601356357336,"num_words":7,"start":0.39999998,"end":30.169998},{"sentences":[{"text":"Couldn't have been.","start":30.169998,"end":31.21,"sentiment":"negative","sentiment_score":-0.4071265657742818},{"text":"I'm I'm sorry.","start":31.21,"end":32.17,"sentiment":"neutral","sentiment_score":-0.2579140365123749},{"text":"It couldn't have been.","start":32.17,"end":32.969997,"sentiment":"neutral","sentiment_score":-0.3112226277589798},{"text":"You could not have spoken to me a month ago.","start":32.969997,"end":35.55,"sentiment":"negative","sentiment_score":-0.4444256365299225},{"text":"I would have informed you that we are extremely busy on a project.","start":35.69,"end":39.79,"sentiment":"negative","sentiment_score":-0.4522938613708203}],"sentiment":"negative","sentiment_score":-0.4110329963944175,"num_words":33,"start":30.169998,"end":39.79},{"sentences":[{"text":"We wouldn't be fielding anything new until about November, December this year.","start":40.185,"end":45.005,"sentiment":"neutral","sentiment_score":-0.31726527710755664},{"text":"Thank you very much.","start":51.385,"end":52.345,"sentiment":"neutral","sentiment_score":0.2597227096557617},{"text":"No.","start":52.345,"end":52.585,"sentiment":"neutral","sentiment_score":-0.21239393949508667},{"text":"Sorry.","start":52.585,"end":52.905,"sentiment":"neutral","sentiment_score":-0.2472776174545288},{"text":"Very busy.","start":52.905,"end":53.465,"sentiment":"neutral","sentiment_score":-0.30502157658338547}],"sentiment":"neutral","sentiment_score":-0.19190035983920098,"num_words":20,"start":40.185,"end":53.465},{"sentences":[{"text":"Bye bye.","start":53.465,"end":54.125,"sentiment":"neutral","sentiment_score":-0.02965004649013281}],"sentiment":"neutral","sentiment_score":-0.02965004649013281,"num_words":2,"start":53.465,"end":54.125}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Sorry\n\nChannel 0: Yes.\n\nChannel 1: about that.\n\nChannel 0: Hi. Good morning, Joe.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Good day, Joe. This is Mary calling from Vigilance AI. I hope you're doing well. Joe, you may or\n\nChannel 1: Yes.\n\nChannel 0: you may not remember. We spoke with you a month ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI. So we just wanted to follow-up and see if now might be a better time to schedule\n\nChannel 1: No. Couldn't\n\nChannel 0: a quick\n\nChannel 1: have\n\nChannel 0: demo.\n\nChannel 1: been. I'm I'm sorry. It couldn't have been. You could not have spoken to me a month ago. I would have informed you that we are extremely busy on a project.\n\nWe wouldn't\n\nChannel 0: Mhmm.\n\nChannel 1: be fielding anything new until about November, December this year.\n\nChannel 0: Mhmm. Oh, I see. Because we are just only can is this a twenty minutes of your time just to\n\nChannel 1: Thank\n\nChannel 0: present\n\nChannel 1: you very much.\n\nChannel 0: for\n\nChannel 1: No. Sorry. Very busy. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.0003093504346907139}],"sentiment":"neutral","sentiment_score":0.0003093504346907139,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":-0.002049659378826618}],"sentiment":"neutral","sentiment_score":-0.002049659378826618,"channel":0,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Sorry","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":-0.014540083706378937}],"sentiment":"neutral","sentiment_score":-0.014540083706378937,"channel":1,"num_words":1,"start":2.8799999,"end":3.1999998},{"sentences":[{"text":"Yes.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.005638984031975269}],"sentiment":"neutral","sentiment_score":0.005638984031975269,"channel":0,"num_words":1,"start":3.04,"end":3.36},{"sentences":[{"text":"about that.","start":3.1999998,"end":3.86,"sentiment":"neutral","sentiment_score":0.07424050197005272}],"sentiment":"neutral","sentiment_score":0.07424050197005272,"channel":1,"num_words":2,"start":3.1999998,"end":3.86},{"sentences":[{"text":"Hi.","start":3.36,"end":3.52,"sentiment":"neutral","sentiment_score":0.09184639155864716},{"text":"Good morning, Joe.","start":3.52,"end":4.58,"sentiment":"positive","sentiment_score":0.38452040155728656}],"sentiment":"neutral","sentiment_score":0.3113518990576267,"channel":0,"num_words":4,"start":3.36,"end":4.58},{"sentences":[{"text":"Yes.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.29458683729171753}],"sentiment":"neutral","sentiment_score":0.29458683729171753,"channel":1,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"Yeah.","start":6.64,"end":7.12,"sentiment":"positive","sentiment_score":0.374818354845047},{"text":"Good day, Joe.","start":7.12,"end":8.26,"sentiment":"positive","sentiment_score":0.502620110909144},{"text":"This is Mary calling from Vigilance AI.","start":8.559999,"end":11.679999,"sentiment":"positive","sentiment_score":0.3922231410230909},{"text":"I hope you're doing well.","start":11.679999,"end":13.059999,"sentiment":"positive","sentiment_score":0.5173705518245697},{"text":"Joe, you may or","start":14.305,"end":15.1050005,"sentiment":"neutral","sentiment_score":0.021412443136796355}],"sentiment":"positive","sentiment_score":0.3650371603202075,"channel":0,"num_words":20,"start":6.64,"end":15.1050005},{"sentences":[{"text":"Yes.","start":15.105,"end":15.605,"sentiment":"neutral","sentiment_score":0.012532033026218414}],"sentiment":"neutral","sentiment_score":0.012532033026218414,"channel":1,"num_words":1,"start":15.105,"end":15.605},{"sentences":[{"text":"you may not remember.","start":15.1050005,"end":16.165,"sentiment":"neutral","sentiment_score":-0.017111876513808966},{"text":"We spoke with you a month ago, and at the time, you were busy.","start":16.465,"end":20.305,"sentiment":"neutral","sentiment_score":-0.05981234767075096},{"text":"So we sent you an email with some information about Vigilance AI.","start":20.305,"end":25.365,"sentiment":"neutral","sentiment_score":0.032568786293268204},{"text":"So we just wanted to follow-up and see if now might be a better time to schedule","start":25.68,"end":30.24,"sentiment":"neutral","sentiment_score":0.014267296804224743}],"sentiment":"neutral","sentiment_score":-0.005796827494781068,"channel":0,"num_words":47,"start":15.1050005,"end":30.24},{"sentences":[{"text":"No.","start":29.849998,"end":30.169998,"sentiment":"negative","sentiment_score":-0.4125109314918518},{"text":"Couldn't","start":30.169998,"end":30.57,"sentiment":"negative","sentiment_score":-0.5167446732521057}],"sentiment":"negative","sentiment_score":-0.46462780237197876,"channel":1,"num_words":2,"start":29.849998,"end":30.57},{"sentences":[{"text":"a quick","start":30.24,"end":30.720001,"sentiment":"negative","sentiment_score":-0.46298228204250336}],"sentiment":"negative","sentiment_score":-0.46298228204250336,"channel":0,"num_words":2,"start":30.24,"end":30.720001},{"sentences":[{"text":"have","start":30.57,"end":30.73,"sentiment":"negative","sentiment_score":-0.5240659713745117}],"sentiment":"negative","sentiment_score":-0.5240659713745117,"channel":1,"num_words":1,"start":30.57,"end":30.73},{"sentences":[{"text":"demo.","start":30.720001,"end":31.220001,"sentiment":"negative","sentiment_score":-0.350689172744751}],"sentiment":"negative","sentiment_score":-0.350689172744751,"channel":0,"num_words":1,"start":30.720001,"end":31.220001},{"sentences":[{"text":"been.","start":30.73,"end":31.21,"sentiment":"neutral","sentiment_score":-0.18056905269622803},{"text":"I'm I'm sorry.","start":31.21,"end":32.17,"sentiment":"neutral","sentiment_score":-0.2579140365123749},{"text":"It couldn't have been.","start":32.17,"end":32.969997,"sentiment":"neutral","sentiment_score":-0.3112226277589798},{"text":"You could not have spoken to me a month ago.","start":32.969997,"end":35.55,"sentiment":"negative","sentiment_score":-0.4444256365299225},{"text":"I would have informed you that we are extremely busy on a project.","start":35.69,"end":39.79,"sentiment":"negative","sentiment_score":-0.4522938613708203}],"sentiment":"negative","sentiment_score":-0.40397671730287615,"channel":1,"num_words":31,"start":30.73,"end":39.79},{"sentences":[{"text":"We wouldn't","start":40.185,"end":40.665,"sentiment":"negative","sentiment_score":-0.3389926850795746}],"sentiment":"negative","sentiment_score":-0.3389926850795746,"channel":1,"num_words":2,"start":40.185,"end":40.665},{"sentences":[{"text":"Mhmm.","start":40.485,"end":40.985,"sentiment":"neutral","sentiment_score":-0.25806912779808044}],"sentiment":"neutral","sentiment_score":-0.25806912779808044,"channel":0,"num_words":1,"start":40.485,"end":40.985},{"sentences":[{"text":"be fielding anything new until about November, December this year.","start":40.665,"end":45.005,"sentiment":"neutral","sentiment_score":-0.3129197955131531}],"sentiment":"neutral","sentiment_score":-0.3129197955131531,"channel":1,"num_words":10,"start":40.665,"end":45.005},{"sentences":[{"text":"Mhmm.","start":46.325,"end":46.565,"sentiment":"neutral","sentiment_score":-0.07092169672250748},{"text":"Oh, I see.","start":46.565,"end":47.625,"sentiment":"neutral","sentiment_score":-0.04469479868809382},{"text":"Because we are just only can is this a twenty minutes of your time just to","start":47.685,"end":51.605,"sentiment":"neutral","sentiment_score":-0.03959782817400992}],"sentiment":"neutral","sentiment_score":-0.041928567178547385,"channel":0,"num_words":20,"start":46.325,"end":51.605},{"sentences":[{"text":"Thank","start":51.385,"end":51.625,"sentiment":"neutral","sentiment_score":0.1731703281402588}],"sentiment":"neutral","sentiment_score":0.1731703281402588,"channel":1,"num_words":1,"start":51.385,"end":51.625},{"sentences":[{"text":"present","start":51.605,"end":52.105,"sentiment":"neutral","sentiment_score":0.28970906138420105}],"sentiment":"neutral","sentiment_score":0.28970906138420105,"channel":0,"num_words":1,"start":51.605,"end":52.105},{"sentences":[{"text":"you very much.","start":51.625,"end":52.345,"sentiment":"neutral","sentiment_score":0.2885735034942627}],"sentiment":"neutral","sentiment_score":0.2885735034942627,"channel":1,"num_words":3,"start":51.625,"end":52.345},{"sentences":[{"text":"for","start":52.165,"end":52.665,"sentiment":"neutral","sentiment_score":-0.09608158469200134}],"sentiment":"neutral","sentiment_score":-0.09608158469200134,"channel":0,"num_words":1,"start":52.165,"end":52.665},{"sentences":[{"text":"No.","start":52.345,"end":52.585,"sentiment":"neutral","sentiment_score":-0.21239393949508667},{"text":"Sorry.","start":52.585,"end":52.905,"sentiment":"neutral","sentiment_score":-0.2472776174545288},{"text":"Very busy.","start":52.905,"end":53.465,"sentiment":"neutral","sentiment_score":-0.30502157658338547},{"text":"Bye bye.","start":53.465,"end":54.125,"sentiment":"neutral","sentiment_score":-0.02965004649013281}],"sentiment":"neutral","sentiment_score":-0.188169133849442,"channel":1,"num_words":6,"start":52.345,"end":54.125}]},"summary":{"result":"success","short":"A representative from Carrefourance AI named Mary calls a customer named Joe to follow up on an email they previously sent regarding their AI services. Joe is busy on a project and cannot spare a brief demo, so Mary suggests scheduling the demo in November or December instead. The call ends with Mary thanking Joe and saying she will send an email with more information."},"intents":{"segments":[{"text":"We spoke with you a month ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI. So we just wanted to follow-up and see if now might be a better time to schedule No. Couldn't a quick have demo. been.","start_word":36,"end_word":85,"intents":[{"intent":"Follow-up and schedule demo","confidence_score":0.001329841}]},{"text":"be fielding anything new until about November, December this year.","start_word":119,"end_word":128,"intents":[{"intent":"Field new tasks until december","confidence_score":0.018391179}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Sorry Yes. about Hi. that.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.0375702865421772},{"text":"Good morning, Joe.","start_word":7,"end_word":9,"sentiment":"positive","sentiment_score":0.3765876591205597},{"text":"Yes.","start_word":10,"end_word":10,"sentiment":"neutral","sentiment_score":0.29458683729171753},{"text":"Yeah. Good day, Joe. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":11,"end_word":26,"sentiment":"positive","sentiment_score":0.4463146924972534},{"text":"Joe, you may or Yes. you may not remember. We spoke with you a month ago, and at the time, you were busy. So we sent you an email with some information about Vigilance AI. So we just wanted to follow-up and see if now might be a better time to schedule No.","start_word":27,"end_word":79,"sentiment":"neutral","sentiment_score":-0.013948427513241768},{"text":"Couldn't a quick have demo.","start_word":80,"end_word":84,"sentiment":"negative","sentiment_score":-0.4689130485057831},{"text":"been. I'm I'm sorry. It couldn't have been.","start_word":85,"end_word":92,"sentiment":"neutral","sentiment_score":-0.26916784048080444},{"text":"You could not have spoken to me a month ago. I would have informed you that we are extremely busy on a project.","start_word":93,"end_word":115,"sentiment":"negative","sentiment_score":-0.45331910252571106},{"text":"We wouldn't Mhmm. be fielding anything new until about November, December this year. Mhmm. Oh, I see. Because we are just only can is this a twenty minutes of your time just to Thank present you very much. for No. Sorry. Very busy. Bye bye.","start_word":116,"end_word":160,"sentiment":"neutral","sentiment_score":-0.12007726728916168}],"average":{"sentiment":"neutral","sentiment_score":-0.07024727196528993}}}}