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Hi, sir. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. How are you?\n\nGood to hear that. Thank you for answering my phone call. By the way, I spoke to Crystal, I believe, last week. So she asked me to call you back. So she forwarded your phone number.\n\nBasically, we've spoken with you in the past, and we wanted to confirm if you're still up for an IT review. IT review. That's correct. So we wanted to, of course, you know, reach out to confirm if you are still up and check some quick gap analysis. Mhmm.\n\nOkay. Of course. Can you confirm if we still have the same email? Is this Kel @OCInteriors.com? Kel at OC Studio.\n\nYeah. Okay. Dot com dot a u. Alright. Thank you so much.\n\nWe'll send an email. Thank you. Take care. 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I'm not too bad. Thank you. Yes. Yeah. Yeah. I'm not sure. I know my my partner actually deals with all the phones. It's phone systems and IT and all that stuff. Is that right? Can you send me an email? Can can you send me an email? And then, normally, I'm in the office with with her at that time, so I could kinda go through stuff. I'm just in the car at the moment in the middle of driving. Is there an email that someone can send me on any of this just so I can sit down and see what we're at and what we need and get reach back out if that's alright? Yep. Kellett o c studio dot com dot a u. O c studio Yep. Dot com dot a u. Yep. Yep. That's it. Thank you. Alright. See you. 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I'm not too bad. Thank you. Yes. Yeah.\n\nYeah. I'm not sure. I know my my partner actually deals with all the phones. It's phone systems and IT and all that stuff. Is that right?\n\nCan you send me an email? Can can you send me an email? And then, normally, I'm in the office with with her at that time, so I could kinda go through stuff. I'm just in the car at the moment in the middle of driving. Is there an email that someone can send me on any of this just so I can sit down and see what we're at and what we need and get reach back out if that's alright?\n\nYep. Kellett o c studio dot com dot a u. O c studio Yep. Dot com dot a u. Yep.\n\nYep. That's it. Thank you. Alright. See you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.012125838547945024},{"text":"I'm not too bad.","start":10.639999,"end":11.36,"sentiment":"positive","sentiment_score":0.36528196185827255},{"text":"Thank you.","start":11.36,"end":12.099999,"sentiment":"positive","sentiment_score":0.6730256378650665},{"text":"Yes.","start":18.755,"end":19.255,"sentiment":"neutral","sentiment_score":0.05037527158856392},{"text":"Yeah.","start":21.074999,"end":21.574999,"sentiment":"neutral","sentiment_score":0.05833948776125908}],"sentiment":"neutral","sentiment_score":0.3253355245623324,"num_words":9,"start":2.96,"end":21.574999},{"sentences":[{"text":"Yeah.","start":24.275,"end":24.775,"sentiment":"neutral","sentiment_score":0.03006841242313385},{"text":"I'm not sure.","start":33.51,"end":34.969997,"sentiment":"neutral","sentiment_score":-0.04962716375788053},{"text":"I know my my partner actually deals with all the phones.","start":35.67,"end":38.55,"sentiment":"neutral","sentiment_score":-0.03047404387457804},{"text":"It's phone systems and IT and all that stuff.","start":38.55,"end":40.55,"sentiment":"neutral","sentiment_score":-0.018199661436180275},{"text":"Is that right?","start":40.55,"end":41.37,"sentiment":"neutral","sentiment_score":0.03386900698145231}],"sentiment":"neutral","sentiment_score":-0.01911916642415303,"num_words":27,"start":24.275,"end":41.37},{"sentences":[{"text":"Can you send me an email?","start":48.405,"end":49.945,"sentiment":"neutral","sentiment_score":0.010973555035889149},{"text":"Can can you send me an email?","start":50.165,"end":51.525,"sentiment":"neutral","sentiment_score":-0.007231580093502998},{"text":"And then, normally, I'm in the office with with her at that time, so I could kinda go through stuff.","start":51.525,"end":55.364998,"sentiment":"neutral","sentiment_score":-0.019305299408733843},{"text":"I'm just in the car at the moment in the middle of driving.","start":55.364998,"end":57.940002,"sentiment":"neutral","sentiment_score":-0.03374682868329378},{"text":"Is there an email that someone can send me on any of this just so I can sit down and see what we're at and what we need and get reach back out if that's alright?","start":58.56,"end":65.94,"sentiment":"neutral","sentiment_score":0.0354361157450411}],"sentiment":"neutral","sentiment_score":0.0056842155527414345,"num_words":82,"start":48.405,"end":65.94},{"sentences":[{"text":"Yep.","start":71.255,"end":71.755,"sentiment":"neutral","sentiment_score":0.006384750362485647},{"text":"Kellett o c studio dot com dot a u.","start":75.015,"end":77.91499,"sentiment":"neutral","sentiment_score":0.006643986277696159},{"text":"O c studio Yep.","start":81.41499,"end":84.48888,"sentiment":"neutral","sentiment_score":0.013467575423419476},{"text":"Dot com dot a u.","start":84.64888,"end":85.68888,"sentiment":"neutral","sentiment_score":0.013224409334361554},{"text":"Yep.","start":85.68888,"end":86.16888,"sentiment":"neutral","sentiment_score":0.0169222429394722}],"sentiment":"neutral","sentiment_score":0.010154760908335447,"num_words":20,"start":71.255,"end":86.16888},{"sentences":[{"text":"Yep.","start":86.16888,"end":86.66888,"sentiment":"neutral","sentiment_score":0.014476153068244456},{"text":"That's it.","start":89.84888,"end":90.56888,"sentiment":"neutral","sentiment_score":0.15383200347423553},{"text":"Thank you.","start":90.56888,"end":91.38888,"sentiment":"neutral","sentiment_score":0.14185171574354172},{"text":"Alright.","start":91.92888,"end":92.24888,"sentiment":"neutral","sentiment_score":0.17715035378932953},{"text":"See you.","start":92.24888,"end":92.98888,"sentiment":"neutral","sentiment_score":0.16083050519227982}],"sentiment":"neutral","sentiment_score":0.13808186945971102,"num_words":8,"start":86.16888,"end":92.98888},{"sentences":[{"text":"Bye.","start":93.20888,"end":93.70888,"sentiment":"neutral","sentiment_score":0.07283955067396164}],"sentiment":"neutral","sentiment_score":0.07283955067396164,"num_words":1,"start":93.20888,"end":93.70888}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Hi, sir. Good afternoon. This is Abby from Techno One in Springfield, Brisbane. How are you?\n\nChannel 1: I'm not too bad. Thank you.\n\nChannel 0: Good to hear that. Thank you for answering my phone call. By the way, I spoke to Crystal, I believe, last week. So she asked\n\nChannel 1: Yes.\n\nChannel 0: me to call you back. So she\n\nChannel 1: Yeah.\n\nChannel 0: forwarded your phone number. Basically, we've\n\nChannel 1: Yeah.\n\nChannel 0: spoken with you in the past, and we wanted to confirm if you're still up for an IT review. IT review.\n\nChannel 1: I'm not sure. I know my my partner actually deals with all the phones. It's phone systems and IT and all that stuff. Is that right?\n\nChannel 0: That's correct. So we wanted to, of course, you know, reach out to confirm if you are still up and check some quick\n\nChannel 1: Can you\n\nChannel 0: gap\n\nChannel 1: send\n\nChannel 0: analysis.\n\nChannel 1: me an email? Can can you send\n\nChannel 0: Mhmm.\n\nChannel 1: me an email? And then, normally, I'm in the office with with her at that time, so I could kinda go through stuff. I'm just in the car at the moment in the middle of driving. Is there an email that\n\nChannel 0: Okay.\n\nChannel 1: someone can send me on any of this just so I can sit down and see what we're at and what we need and get reach back out if that's alright?\n\nChannel 0: Of course. Can you confirm if we still have the same email? Is this Kel\n\nChannel 1: Yep.\n\nChannel 0: @OCInteriors.com?\n\nChannel 1: Kellett o c studio dot com dot a u.\n\nChannel 0: Kel at\n\nChannel 1: O\n\nChannel 0: OC\n\nChannel 1: c studio\n\nChannel 0: Studio. Yeah. Okay.\n\nChannel 1: Yep. Dot com dot a u. Yep. Yep.\n\nChannel 0: Dot com dot a u. Alright. Thank you so much.\n\nChannel 1: That's it.\n\nChannel 0: We'll send\n\nChannel 1: Thank\n\nChannel 0: an email.\n\nChannel 1: you.\n\nChannel 0: Thank you. Take care.\n\nChannel 1: Alright.\n\nChannel 0: Bye bye.\n\nChannel 1: See you. 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She confirmed the email address and mentioned that she is in the car driving. She asked the customer to confirm if they still had the same email and said they would send an email."},"intents":{"segments":[{"text":"spoken with you in the past, and we wanted to confirm if you're still up for an IT review. IT review.","start_word":65,"end_word":85,"intents":[{"intent":"Confirm availability","confidence_score":0.016259262}]},{"text":"So we wanted to, of course, you know, reach out to confirm if you are still up and check some quick Can you gap send analysis.","start_word":114,"end_word":139,"intents":[{"intent":"Check status","confidence_score":0.057968993}]},{"text":"Can can you send Mhmm. me an email? And then, normally, I'm in the office with with her at that time, so I could kinda go through stuff. I'm just in the car at the moment in the middle of driving. Is there an email that Okay.","start_word":143,"end_word":189,"intents":[{"intent":"Check email","confidence_score":0.075729065}]},{"text":"Can can you send Mhmm. me an email? And then, normally, I'm in the office with with her at that time, so I could kinda go through stuff. I'm just in the car at the moment in the middle of driving. Is there an email that Okay. someone can send me on any of this just so I can sit down and see what we're at and what we need and get reach back out if that's alright?","start_word":143,"end_word":220,"intents":[{"intent":"Send email","confidence_score":0.75363404},{"intent":"Send email","confidence_score":0.025769966},{"intent":"Confirm email","confidence_score":0.39535242}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? 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