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This is Maddie from SWM speaking. Oh, hi, Liz. Good. Thanks.\n\nHow are you? That's okay. Yeah. Yep. Yeah.\n\nYeah. Just because we're happy actually to just use your email address. So I guess I just wanted to check if you wanted to use somebody else's email. Sorry. Alex's email.\n\nAlex Shaff. Okay. You don't have to yep. Yep. Yep.\n\nYeah. Okay. Perfect. So we just make sure yep. Oh, yeah.\n\nWe just make sure all the communication goes through you, but the quote can just go to him. Sorry. Not the quote. Yeah. Well, the quote and the invoices.\n\nYep. If you just accept once I've updated the proposal, the quote to have Alex's details, if you just accept it, we can get started. That's all we need to do because we you've sent through the plans already, and that's all we need. Do the assessment. Yeah.\n\nYep. Yep. Yep. Yeah. Perfect.\n\nYeah. I can Yep. Yeah. Perfect. And if it's easier for you, feel free to also just text the email through rather than email, if that's easier, if you're still on-site.\n\nYep. Yeah. Yeah. Perfect. Awesome.\n\nThank you. I'll chat to you soon. Alright. See you. Bye.\n\nYou too. 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This is Anuj here from Nederland Pool. How are you doing? I'm doing good as well. Thank you. Sorry. I missed your call. I was out on the site at the time, and now I'm driving to a different one. So I thought I'll give you a call, and I also did get to take a peek at your message, the voice message that you left me. So you're basically calling to confirm the name and the email address of the client so that you can book me in. That's correct. Right? Yes. So it would be ideal if we could use Alexa's email because so then they are completely course and all the requirements. And I will be the one who will be facilitating the communication between the two of you in terms of booking the time in and anything of that sort. So, yeah, what I will do yeah. Right. Tell me. Yes. And what I wanted to ask is, what do we need to do in order to have you book in the next week slot that you said is available? Yep. Alright. Perfect. Awesome. 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Maddie. This is Anuj here from Nederland Pool. How are you doing? I'm doing good as well. Thank you.\n\nSorry. I missed your call. I was out on the site at the time, and now I'm driving to a different one. So I thought I'll give you a call, and I also did get to take a peek at your message, the voice message that you left me. So you're basically calling to confirm the name and the email address of the client so that you can book me in.\n\nThat's correct. Right? Yes. So it would be ideal if we could use Alexa's email because so then they are completely course and all the requirements. And I will be the one who will be facilitating the communication between the two of you in terms of booking the time in and anything of that sort.\n\nSo, yeah, what I will do yeah. Right. Tell me. Yes. And what I wanted to ask is, what do we need to do in order to have you book in the next week slot that you said is available?\n\nYep. Alright. Perfect. Awesome. So as soon as I get to the next site, what I'll do is before I get out of the car, I'll send you Alex's email ID, and you already have his name and you have his address.\n\nSo I'll send you the email ID, and as soon as you send the quote out to Alex, if you could just cc me in it or let me know, I can give him a call and be like, hey. You've received a mail from this so and so, SWN Consulting. If you accept it, we can have your time booked in. Yes. Right.\n\nOn can I text it on this number? Alright. Perfect. Will do. Okay.\n\nYes. Captured. Thank you, Marie. Have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Maddie.","start":5.2,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.19998733699321747},{"text":"This is Anuj here from Nederland Pool.","start":5.8399997,"end":8.02,"sentiment":"neutral","sentiment_score":0.26361876513276783},{"text":"How are you doing?","start":8.08,"end":8.98,"sentiment":"neutral","sentiment_score":0.2983216345310211},{"text":"I'm doing good as well.","start":11.04,"end":12.16,"sentiment":"positive","sentiment_score":0.6998769164085388},{"text":"Thank you.","start":12.16,"end":12.719999,"sentiment":"positive","sentiment_score":0.5837620496749878}],"sentiment":"positive","sentiment_score":0.4052750624716282,"num_words":20,"start":5.2,"end":12.719999},{"sentences":[{"text":"Sorry.","start":12.719999,"end":12.96,"sentiment":"neutral","sentiment_score":-0.027140658348798752},{"text":"I missed your call.","start":12.96,"end":13.759999,"sentiment":"neutral","sentiment_score":-0.10575425997376442},{"text":"I was 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This is Maddie from SWM speaking.\n\nChannel 1: Hi, Maddie. This is Anuj here from Nederland Pool. How are you doing?\n\nChannel 0: Oh, hi, Liz. Good. Thanks. How are you?\n\nChannel 1: I'm doing good as well. Thank you. Sorry. I missed your call. I was out on the site at the time, and\n\nChannel 0: That's\n\nChannel 1: now I'm\n\nChannel 0: okay.\n\nChannel 1: driving to a different one.\n\nChannel 0: Yeah.\n\nChannel 1: So I thought I'll give you a call, and I also did get to take a peek at your message, the voice message that\n\nChannel 0: Yep.\n\nChannel 1: you left me. So you're basically calling to confirm the name and the email address of the client so that you can book me in. That's correct. Right?\n\nChannel 0: Yeah. Yeah. Just because we're happy actually to just use your email address. So I guess I just wanted to check if you wanted to use somebody else's email. Sorry.\n\nAlex's email. Alex Shaff.\n\nChannel 1: Yes. So it would be ideal if we could use Alexa's email\n\nChannel 0: Okay.\n\nChannel 1: because so then they\n\nChannel 0: You don't\n\nChannel 1: are\n\nChannel 0: have\n\nChannel 1: completely\n\nChannel 0: to\n\nChannel 1: course and all the requirements. And\n\nChannel 0: yep.\n\nChannel 1: I will\n\nChannel 0: Yep.\n\nChannel 1: be the one who will be facilitating the communication between the two of you in terms of booking the time in and anything of that sort.\n\nChannel 0: Yep. Yeah. Okay.\n\nChannel 1: So,\n\nChannel 0: Perfect.\n\nChannel 1: yeah,\n\nChannel 0: So we\n\nChannel 1: what\n\nChannel 0: just\n\nChannel 1: I\n\nChannel 0: make\n\nChannel 1: will\n\nChannel 0: sure\n\nChannel 1: do\n\nChannel 0: yep.\n\nChannel 1: yeah. Right. Tell me.\n\nChannel 0: Oh, yeah. We just make sure all the communication goes through you, but the quote can just go to him. Sorry. Not the quote. Yeah.\n\nWell, the quote and the invoices. Yep.\n\nChannel 1: Yes. And what I wanted to ask is, what do we need to do in order to have you book in the next week slot that you said is available?\n\nChannel 0: If you just accept once I've updated the proposal, the quote to have Alex's details,\n\nChannel 1: Yep.\n\nChannel 0: if you just accept it, we can get started. That's all we need to do because we you've sent through the plans already, and that's all\n\nChannel 1: Alright.\n\nChannel 0: we need.\n\nChannel 1: Perfect.\n\nChannel 0: Do the assessment. Yeah. Yep.\n\nChannel 1: Awesome. So as soon as I get to the next site, what I'll do is before I get out of the car, I'll send you Alex's email ID, and you already have his name and you have\n\nChannel 0: Yep.\n\nChannel 1: his address. So I'll send you the\n\nChannel 0: Yep.\n\nChannel 1: email ID, and as soon as you send the quote out to Alex, if you could just cc me in it or let me\n\nChannel 0: Yeah.\n\nChannel 1: know,\n\nChannel 0: Perfect.\n\nChannel 1: I can give him\n\nChannel 0: Yeah. I\n\nChannel 1: a\n\nChannel 0: can\n\nChannel 1: call and be like, hey. You've received a mail from this so and so, SWN Consulting. If you\n\nChannel 0: Yep.\n\nChannel 1: accept it, we can have your time booked\n\nChannel 0: Yeah. Perfect. And if it's easier for you, feel free to also just\n\nChannel 1: in.\n\nChannel 0: text the email through rather than email, if that's easier, if\n\nChannel 1: Yes.\n\nChannel 0: you're still on-site.\n\nChannel 1: Right.\n\nChannel 0: Yep.\n\nChannel 1: On can I text it on this number?\n\nChannel 0: Yeah. Yeah. Perfect.\n\nChannel 1: Alright. Perfect. Will do.\n\nChannel 0: Awesome. Thank you. I'll chat to you soon.\n\nChannel 1: Okay.\n\nChannel 0: Alright.\n\nChannel 1: Yes.\n\nChannel 0: See\n\nChannel 1: Captured.\n\nChannel 0: you.\n\nChannel 1: Thank you, Marie. Have a good day.\n\nChannel 0: Bye. You too.\n\nChannel 1: Bye\n\nChannel 0: Bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.05586323142051697},{"text":"This is Maddie from SWM speaking.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.06024687923491001}],"sentiment":"neutral","sentiment_score":0.05962064383285386,"channel":0,"num_words":7,"start":1.8399999,"end":4.18},{"sentences":[{"text":"Hi, Maddie.","start":5.2,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.19998733699321747},{"text":"This is Anuj here from Nederland Pool.","start":5.8399997,"end":8.02,"sentiment":"neutral","sentiment_score":0.26361876513276783},{"text":"How are you doing?","start":8.08,"end":8.98,"sentiment":"neutral","sentiment_score":0.2983216345310211}],"sentiment":"neutral","sentiment_score":0.2645071206184534,"channel":1,"num_words":13,"start":5.2,"end":8.98},{"sentences":[{"text":"Oh, hi, 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The agent asks the customer to accept the quote and email the information to Alex, and they discuss the process for booking the appointment. The agent also offers to send the customer a text message with the information."},"intents":{"segments":[{"text":"So you're basically calling to confirm the name and the email address of the client so that you can book me in. That's correct. Right?","start_word":88,"end_word":112,"intents":[{"intent":"Confirm email address","confidence_score":0.13125063}]},{"text":"Just because we're happy actually to just use your email address. So I guess I just wanted to check if you wanted to use somebody else's email. Sorry. Alex's email.","start_word":115,"end_word":144,"intents":[{"intent":"Use email","confidence_score":0.15673508}]},{"text":"I will Yep. be the one who will be facilitating the communication between the two of you in terms of booking the time in and anything of that sort. 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So I guess I just wanted to check if you wanted to use somebody else's email. Sorry. Alex's email. Alex Shaff. Yes. So it would be ideal if we could use Alexa's email Okay. because so then they You don't are have completely to course and all the requirements. And yep. I will Yep. be the one who will be facilitating the communication between the two of you in terms of booking the time in and anything of that sort. Yep. Yeah. Okay. So, Perfect. yeah, So we what just I make will sure do yep. yeah. Right. Tell me. Oh, yeah. We just make sure all the communication goes through you, but the quote can just go to him. Sorry. Not the quote. Yeah. Well, the quote and the invoices. Yep. Yes. And what I wanted to ask is, what do we need to do in order to have you book in the next week slot that you said is available? If you just accept once I've updated the proposal, the quote to have Alex's details, Yep. if you just accept it, we can get started. 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