{"metadata":{"transaction_key":"deprecated","request_id":"019ed36b-33bb-7820-9b7c-6aee2b111158","sha256":"bde68ed71642479e7cf1fdf536dabb9daa454332b605eba50dadf70eaac351bd","created":"2026-06-17T02:35:24.755Z","duration":22.103937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8359375,"words":[{"word":"ronald","start":7.12,"end":7.62,"confidence":0.8359375,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.09935969114303587}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.09935969114303587}],"sentiment":"neutral","sentiment_score":0.09935969114303587,"num_words":1,"start":7.12,"end":7.62}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.39999998,"confidence":0.78564453,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0720096006989479},{"word":"if","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03274691104888916},{"word":"you","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003622960299253464},{"word":"record","start":0.71999997,"end":1.12,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.003443591296672821},{"word":"your","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.009954633191227911},{"word":"name","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.006483498960733414},{"word":"and","start":1.5999999,"end":1.76,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007827471941709518},{"word":"reason","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02410995215177536},{"word":"for","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01539772003889084},{"word":"calling","start":2.32,"end":2.8,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.01923573762178421},{"word":"i'll","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.012216935865581036},{"word":"see","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.014492593705654144},{"word":"if","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0010733231902122498},{"word":"this","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.004137467592954636},{"word":"person","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0017723962664604187},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00034755468368530273},{"word":"available","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0026263631880283356},{"word":"thanks","start":14.96,"end":15.428938,"confidence":0.98999023,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6659665703773499},{"word":"please","start":15.748938,"end":15.988938,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.015724241733551025},{"word":"stay","start":15.988938,"end":16.148937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.10237447917461397},{"word":"on","start":16.148937,"end":16.388937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13200145959854126},{"word":"the","start":16.388937,"end":16.548939,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2816509008407593},{"word":"line","start":16.548939,"end":17.048939,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.15319578349590302}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.0720096006989479},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.58,"sentiment":"neutral","sentiment_score":-0.0004831002443097532},{"text":"Thanks.","start":14.96,"end":15.428938,"sentiment":"positive","sentiment_score":0.6659665703773499},{"text":"Please stay on the line.","start":15.748938,"end":17.048939,"sentiment":"neutral","sentiment_score":0.1306996762752533}],"sentiment":"neutral","sentiment_score":0.060162823849722095,"num_words":23,"start":0.16,"end":17.048939}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.0720096006989479},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.58,"sentiment":"neutral","sentiment_score":-0.0004831002443097532}],"sentiment":"neutral","sentiment_score":0.0037811762817642268,"channel":1,"num_words":17,"start":0.16,"end":4.58},{"sentences":[{"text":"Ronald.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.09935969114303587}],"sentiment":"neutral","sentiment_score":0.09935969114303587,"channel":0,"num_words":1,"start":7.12,"end":7.62},{"sentences":[{"text":"Thanks.","start":14.96,"end":15.428938,"sentiment":"positive","sentiment_score":0.6659665703773499},{"text":"Please stay on the line.","start":15.748938,"end":17.048939,"sentiment":"neutral","sentiment_score":0.1306996762752533}],"sentiment":"neutral","sentiment_score":0.21991082529226938,"channel":1,"num_words":6,"start":14.96,"end":17.048939}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":18,"end_word":23,"intents":[{"intent":"Ensure availability","confidence_score":0.0038935158}]},{"text":"Please stay on the line.","start_word":19,"end_word":23,"intents":[{"intent":"Record caller information","confidence_score":0.030719789}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.013546164147555828},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.6659665703773499},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.1612713783979416}],"average":{"sentiment":"neutral","sentiment_score":0.0799459255102909}}}}