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Hold the line, please. Thanks again for calling Brisbane Truck School, the home of one of Brisbane's leading training schools. One of our friendly team members will be with you shortly. Did you know that Brisbane Truck School comes to you?\n\nWe can offer your truck course at your local Brisbane area transport office. We offer a range of training such as high risk licenses, forklift and EWP, dangerous goods, white cards, BFM, and much more. Visit our website or ask our team if you'd like more information when you come off hold. Thanks for your patience. We're aware of your call, and we'll be with you as soon as possible.\n\nOur trainers are industry experienced, and we offer one on one tuition to","paragraphs":[{"sentences":[{"text":"Brisbane Truck School.","start":6.16,"end":7.04,"sentiment":"neutral","sentiment_score":0.028831714143355686},{"text":"Hold the line, please.","start":7.04,"end":8.1,"sentiment":"neutral","sentiment_score":0.025251740589737892},{"text":"Thanks again for calling Brisbane Truck School, the home of one of Brisbane's leading training schools.","start":12.799999,"end":18.255001,"sentiment":"positive","sentiment_score":0.4541816730052233},{"text":"One of our friendly team members will be with you shortly.","start":18.555,"end":21.455,"sentiment":"positive","sentiment_score":0.4118312922391025},{"text":"Did you know that Brisbane Truck School comes to you?","start":26.8,"end":29.859999,"sentiment":"neutral","sentiment_score":0.14189281314611435}],"sentiment":"neutral","sentiment_score":0.3046245731582696,"num_words":44,"start":6.16,"end":29.859999},{"sentences":[{"text":"We can offer your truck course at your local Brisbane area transport office.","start":30.08,"end":34.1,"sentiment":"neutral","sentiment_score":0.26278678385111004},{"text":"We offer a range of training such as high risk licenses, forklift and EWP, dangerous goods, white cards, BFM, and much more.","start":34.64,"end":43.975,"sentiment":"neutral","sentiment_score":0.18924068795009094},{"text":"Visit our website or ask our team if you'd like more information when you come off hold.","start":44.274998,"end":49.175,"sentiment":"neutral","sentiment_score":0.08417141788146075},{"text":"Thanks for your patience.","start":54.274998,"end":55.29,"sentiment":"positive","sentiment_score":0.47222063690423965},{"text":"We're aware of your call, and we'll be with you as soon as possible.","start":55.850002,"end":58.99,"sentiment":"neutral","sentiment_score":0.13435601336615427}],"sentiment":"neutral","sentiment_score":0.1825757737670626,"num_words":70,"start":30.08,"end":58.99},{"sentences":[{"text":"Our trainers are industry experienced, and we offer one on one tuition to","start":64.65,"end":69.31,"sentiment":"neutral","sentiment_score":0.1740084829238745}],"sentiment":"neutral","sentiment_score":0.1740084829238745,"num_words":13,"start":64.65,"end":69.31}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Brisbane Truck School. Hold the line, please. Thanks again for calling Brisbane Truck School, the home of one of Brisbane's leading training schools. One of our friendly team members will be with you shortly. Did you know that Brisbane Truck School comes to you?\n\nWe can offer your truck course at your local Brisbane area transport office. We offer a range of training such as high risk licenses, forklift and EWP, dangerous goods, white cards, BFM, and much more. Visit our website or ask our team if you'd like more information when you come off hold. Thanks for your patience. We're aware of your call, and we'll be with you as soon as possible.\n\nOur trainers are industry experienced, and we offer one on one tuition to","paragraphs":[{"sentences":[{"text":"Brisbane Truck School.","start":6.16,"end":7.04,"sentiment":"neutral","sentiment_score":0.028831714143355686},{"text":"Hold the line, please.","start":7.04,"end":8.1,"sentiment":"neutral","sentiment_score":0.025251740589737892},{"text":"Thanks again for calling Brisbane Truck School, the home of one of Brisbane's leading training schools.","start":12.799999,"end":18.255001,"sentiment":"positive","sentiment_score":0.4541816730052233},{"text":"One of our friendly team members will be with you shortly.","start":18.555,"end":21.455,"sentiment":"positive","sentiment_score":0.4118312922391025},{"text":"Did you know that Brisbane Truck School comes to you?","start":26.8,"end":29.859999,"sentiment":"neutral","sentiment_score":0.14189281314611435}],"sentiment":"neutral","sentiment_score":0.3046245731582696,"channel":1,"num_words":44,"start":6.16,"end":29.859999},{"sentences":[{"text":"We can offer your truck course at your local Brisbane area transport office.","start":30.08,"end":34.1,"sentiment":"neutral","sentiment_score":0.26278678385111004},{"text":"We offer a range of training such as high risk licenses, forklift and EWP, dangerous goods, white cards, BFM, and much more.","start":34.64,"end":43.975,"sentiment":"neutral","sentiment_score":0.18924068795009094},{"text":"Visit our website or ask our team if you'd like more information when you come off hold.","start":44.274998,"end":49.175,"sentiment":"neutral","sentiment_score":0.08417141788146075},{"text":"Thanks for your patience.","start":54.274998,"end":55.29,"sentiment":"positive","sentiment_score":0.47222063690423965},{"text":"We're aware of your call, and we'll be with you as soon as possible.","start":55.850002,"end":58.99,"sentiment":"neutral","sentiment_score":0.13435601336615427}],"sentiment":"neutral","sentiment_score":0.1825757737670626,"channel":1,"num_words":70,"start":30.08,"end":58.99},{"sentences":[{"text":"Our trainers are industry experienced, and we offer one on one tuition to","start":64.65,"end":69.31,"sentiment":"neutral","sentiment_score":0.1740084829238745}],"sentiment":"neutral","sentiment_score":0.1740084829238745,"channel":1,"num_words":13,"start":64.65,"end":69.31}]},"summary":{"result":"success","short":"The customer calls Brisbane Truck School and is put on hold. The representative informs the customer about their training program and offers a range of courses, including truck driving and safety training. The representative also mentions their team's experience and offer one-on-one tuition."},"intents":{"segments":[{"text":"We can offer your truck course at your local Brisbane area transport office.","start_word":44,"end_word":56,"intents":[{"intent":"Offer truck course","confidence_score":0.29097128}]},{"text":"Visit our website or ask our team if you'd like more information when you come off hold. Thanks for your patience.","start_word":79,"end_word":99,"intents":[{"intent":"Reach out for more information","confidence_score":0.00082500046}]},{"text":"We're aware of your call, and we'll be with you as soon as possible.","start_word":100,"end_word":113,"intents":[{"intent":"Understand call","confidence_score":0.027953777}]}]},"sentiments":{"segments":[{"text":"Brisbane Truck School. Hold the line, please.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.026367846876382828},{"text":"Thanks again for calling Brisbane Truck School, the home of one of Brisbane's leading training schools. One of our friendly team members will be with you shortly.","start_word":7,"end_word":33,"sentiment":"positive","sentiment_score":0.44267773628234863},{"text":"Did you know that Brisbane Truck School comes to you? We can offer your truck course at your local Brisbane area transport office. We offer a range of training such as high risk licenses, forklift and EWP, dangerous goods, white cards, BFM, and much more. 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