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Good. Thanks. How's it going? Yeah.\n\nI remember. You're based in Melbourne. Right? Yeah. To be honest, I'm I've got plenty of vendors in Sydney, and I I I don't see the benefit of using another Melbourne company.\n\nI do have one already. So it's it's probably not something I'm willing to do right now, I'm afraid to say. Mate, mate, I I don't know. I'm absolutely flattered at the moment. It's just not something I want to deal with, to be honest with you.\n\nWe've got a lot of vendors, and if we're going out to market, we go through the IT panel, federal panel. So, you know, that's where we do all of our procurements and work from. K. Thanks very much.","paragraphs":[{"sentences":[{"text":"Keith speaking.","start":1.68,"end":2.5,"sentiment":"neutral","sentiment_score":0.008143135579302907},{"text":"Good.","start":12.24,"end":12.559999,"sentiment":"positive","sentiment_score":0.4158804416656494},{"text":"Thanks.","start":12.559999,"end":13.035,"sentiment":"positive","sentiment_score":0.435006707906723},{"text":"How's it going?","start":13.595,"end":14.415,"sentiment":"neutral","sentiment_score":0.17595125238100687},{"text":"Yeah.","start":40.61,"end":40.93,"sentiment":"neutral","sentiment_score":0.003880707547068596}],"sentiment":"neutral","sentiment_score":0.17486348567763343,"num_words":8,"start":1.68,"end":40.93},{"sentences":[{"text":"I remember.","start":40.93,"end":41.67,"sentiment":"neutral","sentiment_score":0.0008787702536210418},{"text":"You're based in Melbourne.","start":42.465,"end":43.745,"sentiment":"neutral","sentiment_score":0.00425065535819158},{"text":"Right?","start":43.745,"end":44.245,"sentiment":"neutral","sentiment_score":0.002774326130747795},{"text":"Yeah.","start":46.145,"end":46.645,"sentiment":"neutral","sentiment_score":-0.02498677372932434},{"text":"To be honest, I'm I've got plenty of vendors in Sydney, and I I I don't see the benefit of using another Melbourne company.","start":48.145,"end":58.0,"sentiment":"neutral","sentiment_score":-0.1709583861132463}],"sentiment":"neutral","sentiment_score":-0.12832667351176497,"num_words":32,"start":40.93,"end":58.0},{"sentences":[{"text":"I do have one already.","start":58.0,"end":59.3,"sentiment":"neutral","sentiment_score":-0.13426505625247956},{"text":"So it's it's probably not something I'm willing to do right now, I'm afraid to say.","start":61.04,"end":66.705,"sentiment":"neutral","sentiment_score":-0.2535189357586205},{"text":"Mate, mate, I I don't know.","start":73.825005,"end":77.745,"sentiment":"neutral","sentiment_score":-0.16636031245191893},{"text":"I'm absolutely flattered at the moment.","start":77.745,"end":79.745,"sentiment":"neutral","sentiment_score":-0.2890340934197108},{"text":"It's just not something I want to deal with, to be honest with you.","start":79.745,"end":82.68,"sentiment":"negative","sentiment_score":-0.3407893383077213}],"sentiment":"neutral","sentiment_score":-0.26023500904123836,"num_words":47,"start":58.0,"end":82.68},{"sentences":[{"text":"We've got a lot of vendors, and if we're going out to market, we go through the IT panel, federal panel.","start":82.840004,"end":89.58,"sentiment":"neutral","sentiment_score":-0.1311831580741065},{"text":"So, you know, that's where we do all of our procurements and work from.","start":89.8,"end":93.58,"sentiment":"neutral","sentiment_score":-0.07005970499345235},{"text":"K.","start":99.40494,"end":99.48493,"sentiment":"neutral","sentiment_score":0.14683228731155396},{"text":"Thanks very much.","start":99.48493,"end":100.62493,"sentiment":"positive","sentiment_score":0.4677167534828186}],"sentiment":"neutral","sentiment_score":-0.05604358055652716,"num_words":39,"start":82.840004,"end":100.62493}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Keith speaking.\n\nChannel 0: Yeah. Good afternoon. Peter, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks. How's\n\nChannel 0: Alright.\n\nChannel 1: it going?\n\nChannel 0: Okay. Wonderful. Yep. Peter, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT.\n\nChannel 1: Yeah. I remember. You're based in Melbourne. Right?\n\nChannel 0: Yes, sir. We are, sir.\n\nChannel 1: Yeah. To be honest, I'm I've got plenty of vendors in Sydney, and I\n\nChannel 0: Uh-huh.\n\nChannel 1: I I don't see the benefit of using another Melbourne company. I do have one already.\n\nChannel 0: Uh-huh.\n\nChannel 1: So it's it's probably not something I'm willing to do right now, I'm afraid to\n\nChannel 0: Alright.\n\nChannel 1: say.\n\nChannel 0: Uh-huh. Got it, sir. When when do you take the best time can I call you back, sir, just to give you an\n\nChannel 1: Mate,\n\nChannel 0: idea regarding our services?\n\nChannel 1: mate, I I don't know. I'm absolutely flattered at the moment. It's just not something I want to deal with, to be honest with you. We've got a lot of vendors, and if we're going out to market, we go through the IT panel, federal panel. So, you know, that's where we do all of our procurements and work from.\n\nChannel 0: Alright. Okay. That that that would be fine, sir. No no worries.\n\nChannel 1: K. Thanks very\n\nChannel 0: Thank\n\nChannel 1: much.\n\nChannel 0: you, Peter. Okay. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Keith speaking.","start":1.68,"end":2.5,"sentiment":"neutral","sentiment_score":0.008143135579302907}],"sentiment":"neutral","sentiment_score":0.008143135579302907,"channel":1,"num_words":2,"start":1.68,"end":2.5},{"sentences":[{"text":"Yeah.","start":4.08,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.0738523006439209},{"text":"Good afternoon.","start":4.3199997,"end":5.06,"sentiment":"neutral","sentiment_score":0.2553061693906784},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":5.92,"end":9.86,"sentiment":"neutral","sentiment_score":0.23147283920219966},{"text":"How are you doing today?","start":10.4,"end":11.62,"sentiment":"neutral","sentiment_score":0.23601067066192627}],"sentiment":"neutral","sentiment_score":0.22565519114335378,"channel":0,"num_words":15,"start":4.08,"end":11.62},{"sentences":[{"text":"Good.","start":12.24,"end":12.559999,"sentiment":"positive","sentiment_score":0.4158804416656494},{"text":"Thanks.","start":12.559999,"end":13.035,"sentiment":"positive","sentiment_score":0.435006707906723},{"text":"How's","start":13.595,"end":13.755,"sentiment":"neutral","sentiment_score":0.17897091805934906}],"sentiment":"positive","sentiment_score":0.34328602254390717,"channel":1,"num_words":3,"start":12.24,"end":13.755},{"sentences":[{"text":"Alright.","start":13.679999,"end":14.08,"sentiment":"neutral","sentiment_score":0.21680192649364471}],"sentiment":"neutral","sentiment_score":0.21680192649364471,"channel":0,"num_words":1,"start":13.679999,"end":14.08},{"sentences":[{"text":"it going?","start":13.755,"end":14.415,"sentiment":"neutral","sentiment_score":0.17444141954183578}],"sentiment":"neutral","sentiment_score":0.17444141954183578,"channel":1,"num_words":2,"start":13.755,"end":14.415},{"sentences":[{"text":"Okay.","start":14.08,"end":14.58,"sentiment":"neutral","sentiment_score":0.2922787070274353},{"text":"Wonderful.","start":15.255,"end":15.755,"sentiment":"positive","sentiment_score":0.5196484327316284},{"text":"Yep.","start":16.455,"end":16.955,"sentiment":"neutral","sentiment_score":0.16145533323287964},{"text":"Peter, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year.","start":17.015,"end":25.915,"sentiment":"neutral","sentiment_score":0.00740612603338628},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":26.455,"end":36.899998,"sentiment":"neutral","sentiment_score":0.02631042563115005}],"sentiment":"neutral","sentiment_score":0.032178671525444014,"channel":0,"num_words":59,"start":14.08,"end":36.899998},{"sentences":[{"text":"Name of the company again, it's Cloud Solution IT.","start":37.6,"end":40.34,"sentiment":"neutral","sentiment_score":0.015726284434398014}],"sentiment":"neutral","sentiment_score":0.015726284434398014,"channel":0,"num_words":9,"start":37.6,"end":40.34},{"sentences":[{"text":"Yeah.","start":40.61,"end":40.93,"sentiment":"neutral","sentiment_score":0.003880707547068596},{"text":"I remember.","start":40.93,"end":41.67,"sentiment":"neutral","sentiment_score":0.0008787702536210418},{"text":"You're based in Melbourne.","start":42.465,"end":43.745,"sentiment":"neutral","sentiment_score":0.00425065535819158},{"text":"Right?","start":43.745,"end":44.245,"sentiment":"neutral","sentiment_score":0.002774326130747795}],"sentiment":"neutral","sentiment_score":0.003176899452228099,"channel":1,"num_words":8,"start":40.61,"end":44.245},{"sentences":[{"text":"Yes, sir.","start":44.64,"end":45.12,"sentiment":"neutral","sentiment_score":0.012038755230605602},{"text":"We are, sir.","start":45.12,"end":46.019997,"sentiment":"neutral","sentiment_score":-0.0019771403167396784}],"sentiment":"neutral","sentiment_score":0.0036292179021984337,"channel":0,"num_words":5,"start":44.64,"end":46.019997},{"sentences":[{"text":"Yeah.","start":46.145,"end":46.645,"sentiment":"neutral","sentiment_score":-0.02498677372932434},{"text":"To be honest, I'm I've got plenty of vendors in Sydney, and I","start":48.145,"end":53.605,"sentiment":"neutral","sentiment_score":-0.09015214213958153}],"sentiment":"neutral","sentiment_score":-0.0854974729674203,"channel":1,"num_words":14,"start":46.145,"end":53.605},{"sentences":[{"text":"Uh-huh.","start":53.225,"end":53.725,"sentiment":"neutral","sentiment_score":-0.118630051612854}],"sentiment":"neutral","sentiment_score":-0.118630051612854,"channel":0,"num_words":1,"start":53.225,"end":53.725},{"sentences":[{"text":"I I don't see the benefit of using another Melbourne company.","start":54.8,"end":58.0,"sentiment":"neutral","sentiment_score":-0.26645667444575916},{"text":"I do have one already.","start":58.0,"end":59.3,"sentiment":"neutral","sentiment_score":-0.13426505625247956}],"sentiment":"neutral","sentiment_score":-0.2251467937603593,"channel":1,"num_words":16,"start":54.8,"end":59.3},{"sentences":[{"text":"Uh-huh.","start":60.024998,"end":60.524998,"sentiment":"neutral","sentiment_score":-0.10510072857141496}],"sentiment":"neutral","sentiment_score":-0.10510072857141496,"channel":0,"num_words":1,"start":60.024998,"end":60.524998},{"sentences":[{"text":"So it's it's probably not something I'm willing to do right now, I'm afraid to","start":61.04,"end":66.32,"sentiment":"neutral","sentiment_score":-0.26279240449269614}],"sentiment":"neutral","sentiment_score":-0.26279240449269614,"channel":1,"num_words":15,"start":61.04,"end":66.32},{"sentences":[{"text":"Alright.","start":66.26,"end":66.76,"sentiment":"neutral","sentiment_score":-0.10037505626678468}],"sentiment":"neutral","sentiment_score":-0.10037505626678468,"channel":0,"num_words":1,"start":66.26,"end":66.76},{"sentences":[{"text":"say.","start":66.32,"end":66.705,"sentiment":"neutral","sentiment_score":-0.11441690474748611}],"sentiment":"neutral","sentiment_score":-0.11441690474748611,"channel":1,"num_words":1,"start":66.32,"end":66.705},{"sentences":[{"text":"Uh-huh.","start":67.46,"end":67.96,"sentiment":"neutral","sentiment_score":-0.04401559755206108},{"text":"Got it, sir.","start":68.9,"end":69.7,"sentiment":"neutral","sentiment_score":0.011951360230644545},{"text":"When when do you take the best time can I call you back, sir, just to give you an","start":69.7,"end":73.94,"sentiment":"neutral","sentiment_score":0.009451319218466156}],"sentiment":"neutral","sentiment_score":0.007452762969162153,"channel":0,"num_words":23,"start":67.46,"end":73.94},{"sentences":[{"text":"Mate,","start":73.825005,"end":74.325005,"sentiment":"neutral","sentiment_score":0.00878724455833435}],"sentiment":"neutral","sentiment_score":0.00878724455833435,"channel":1,"num_words":1,"start":73.825005,"end":74.325005},{"sentences":[{"text":"idea regarding our services?","start":73.94,"end":75.48,"sentiment":"neutral","sentiment_score":0.003397907828912139}],"sentiment":"neutral","sentiment_score":0.003397907828912139,"channel":0,"num_words":4,"start":73.94,"end":75.48},{"sentences":[{"text":"mate, I I don't know.","start":76.225,"end":77.745,"sentiment":"neutral","sentiment_score":-0.20138982385396959},{"text":"I'm absolutely flattered at the moment.","start":77.745,"end":79.745,"sentiment":"neutral","sentiment_score":-0.2890340934197108},{"text":"It's just not something I want to deal with, to be honest with you.","start":79.745,"end":82.68,"sentiment":"negative","sentiment_score":-0.3407893383077213},{"text":"We've got a lot of vendors, and if we're going out to market, we go through the IT panel, federal panel.","start":82.840004,"end":89.58,"sentiment":"neutral","sentiment_score":-0.1311831580741065},{"text":"So, you know, that's where we do all of our procurements and work from.","start":89.8,"end":93.58,"sentiment":"neutral","sentiment_score":-0.07005970499345235}],"sentiment":"neutral","sentiment_score":-0.18746477675934634,"channel":1,"num_words":60,"start":76.225,"end":93.58},{"sentences":[{"text":"Alright.","start":95.439995,"end":95.939995,"sentiment":"neutral","sentiment_score":0.02746361307799816},{"text":"Okay.","start":96.0,"end":96.399994,"sentiment":"neutral","sentiment_score":0.052244849503040314},{"text":"That that that would be fine, sir.","start":96.399994,"end":98.1,"sentiment":"neutral","sentiment_score":0.11136952894074577},{"text":"No no worries.","start":98.159996,"end":99.14,"sentiment":"neutral","sentiment_score":0.08789727340141933}],"sentiment":"neutral","sentiment_score":0.0935822487808764,"channel":0,"num_words":12,"start":95.439995,"end":99.14},{"sentences":[{"text":"K.","start":99.40494,"end":99.48493,"sentiment":"neutral","sentiment_score":0.14683228731155396},{"text":"Thanks 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day.","start":101.439995,"end":102.159996,"sentiment":"positive","sentiment_score":0.4271964356303215},{"text":"Thank you.","start":102.159996,"end":102.899994,"sentiment":"positive","sentiment_score":0.33602964878082275}],"sentiment":"positive","sentiment_score":0.37168173326386345,"channel":0,"num_words":9,"start":100.24,"end":102.899994}]},"summary":{"result":"success","short":"The customer, Ronald, is trying to arrange a meeting with the CTO of the company, Mr. Bajit Singh, to introduce their services. He mentions that he already has vendors in Sydney and is hesitant to use another company. The agent, Peter, offers to call back in a few days to discuss their services and mentions that they do procurements and work from federal panels."},"intents":{"segments":[{"text":"Peter, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah.","start_word":26,"end_word":91,"intents":[{"intent":"Introduce company","confidence_score":0.4502743},{"intent":"Arrange meeting","confidence_score":0.7750784}]},{"text":"When when do you take the best time can I call you back, sir, just to give you an Mate, idea regarding our services?","start_word":157,"end_word":180,"intents":[{"intent":"Provide service idea","confidence_score":0.017808579}]}]},"sentiments":{"segments":[{"text":"Keith speaking. Yeah. Good afternoon. Peter, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.19520153105258944},{"text":"Good. Thanks.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.4254435896873474},{"text":"How's Alright. it going? Okay.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.2086179554462433},{"text":"Wonderful.","start_word":24,"end_word":24,"sentiment":"positive","sentiment_score":0.5196484327316284},{"text":"Yep. Peter, I am not so sure if you can still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah. I remember. You're based in Melbourne. Right? Yes, sir. We are, sir. Yeah. To be honest, I'm I've got plenty of vendors in Sydney, and I Uh-huh. I I don't see the benefit of using another Melbourne company. I do have one already. Uh-huh. So it's it's probably not something I'm willing to do right now, I'm afraid to Alright. say. Uh-huh. Got it, sir. When when do you take the best time can I call you back, sir, just to give you an Mate, idea regarding our services? mate, I I don't know. I'm absolutely flattered at the moment.","start_word":25,"end_word":191,"sentiment":"neutral","sentiment_score":-0.06698239594697952},{"text":"It's just not something I want to deal with, to be honest with you.","start_word":192,"end_word":205,"sentiment":"negative","sentiment_score":-0.34703877568244934},{"text":"We've got a lot of vendors, and if we're going out to market, we go through the IT panel, federal panel. So, you know, that's where we do all of our procurements and work from. Alright. Okay. That that that would be fine, sir. No no worries. K.","start_word":206,"end_word":253,"sentiment":"neutral","sentiment_score":-0.04832838848233223},{"text":"Thanks very Thank much.","start_word":254,"end_word":257,"sentiment":"positive","sentiment_score":0.49712273478508},{"text":"you, Peter. Okay.","start_word":258,"end_word":260,"sentiment":"neutral","sentiment_score":0.3214302062988281},{"text":"Have a good day. Thank you.","start_word":261,"end_word":266,"sentiment":"positive","sentiment_score":0.41670361161231995}],"average":{"sentiment":"neutral","sentiment_score":-0.020874393520070547}}}}