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Your first name? Sorry? And and now yep. Okay. Okay. So you're on the Linham Networks, and you're on alright. So you're a professional gamer, are you? Yeah. Well, professional gamer on 100 Mbps is not gonna get a good reception. He's gonna he's gonna notice lagging and stuff like that. That that's a 100%. I've had gamers on a 100, and they all complain about that last end twitch, which leaves in that split second behind the other component and stuff like that or if they're if they're doing it online with someone else and stuff like that. So we have found that the 100, it it does give that sort of disadvantage. So we always tell them to go to the next level up, And if they do, they're perfect. But, Hans, you're on the phone. Are you in front of a computer now? Are you at home? Alright. Have you got the Ookla app on your phone? And are you connected to the to the to the PlayStation via Wi Fi or hard wiring? Yeah. Well, that's another one, that's gonna be a disadvantage because a Wi Fi is a is a signal that goes out into the air and it comes back into wherever it's going to. So that's number one disadvantage. Always best to hardwire because I got a I got a lot one at home as well. The reason why I got one at home is for you guys. When they ask me questions, I know who answered it. So I've noticed that with the Wi Fi with the Wi Fi, because I try I tested it out both, and I've got the Slim Laters PlayStation five. But my speed's one gig per second. That's 1,000 Mbps, not not 100. Yeah. Hang on. Before we do, hang on. Yeah. Yeah. We're gonna upgrade. We just just need to finish off so you understand where I'm going. But what I need you to do is do you have the Ookla app in your phone? If you can download the Ookla, that's double o k l a app. That's for just big test you do once in a blue moon if you feel that there's something wrong with the service or something like that. It's not there to use every five seconds because then it will interrupt the service. Yeah. Ookla, double o k l a. So you can download what what phone do you have? Android or Apple? Yeah. Everybody's got an Apple. You take the first part and it's gone. Yeah. It'll have Oopla on it. Yeah. Like a speed thing. Yeah. It could be yeah. Purple, black, something like that. There's something you just spell Ookla, double o, k l a. Orange orange kilo Lima apple. Ookla. Yep. Yeah. That's it. Yep. Yep. Yep. Can I just put you on hold for a sec? Alright. Thank you. Sorry to keep you waiting. Alright. So what sort of gaming does he play? Oh, okay. I'll have to get him online, see how good he is. Alright. He's got he's got two options. I would strongly suggest this now. You're on a isometric isometric option right now where you get 100 down and 40 up. Okay? So we have Symmetrix now, which is probably the best type of service for PlayStation where you got a 100 down, a 100 up, or 200 down, 200 up. I would start off with a 100 down, 100 up. So whatever your download speed is, so is your upload is the same, and it and it doesn't in differ. Or if he if he thinks that, you know, he's a little bit not happy with that, we can give you the 200 down and the 200 up. Now, I mean, obviously, that'll that'll be the best, that one there, the 200. You won't find any problems with that whatsoever. Alright. We'll do that one then. Now that one there is a $140 a month. Is that alright? Yeah. Because it's it's a symmetric service. There is one for but see, the trouble is the other one's a 125, but it's 200 down and 25 up. And if you're playing online, you need to have both download and upload. So while you're downloading the game, you're also uploading it to the server. So so that speed that you're uploading is allowing you to counteract who whomever you're playing against online, if that makes any sense. Sorry? You wanna do that one. Yeah? Hello? Oh, yeah. Yeah. Yeah. Yeah. Yeah. Yeah. No problem. Yep. Okay. Yep. Okay. Then do you want that done straightaway or at the beginning of next month? Alright. Yep. I'll just put that through now. What time is it? Oh, yeah. It should be it should be done probably before 06:00. I'll I'll put that through now. Once it's done, I'll I'll give you a text on that number that finishes on 3585 and let let you know that it's all done and activated. Alright? And then, yeah, you'll you'll find a big difference. If there is anything else with that, then it'll be the PlayStation. It won't be the speed. Unless unless the speed is not not going too well. So when when you did you download the Ookla? No. No. No. Just run a speed test. I just want you to click on it go so it gives you the the speed outcome on what what's on your so, also, what sort of router are you using, if you don't mind me asking? Oh, okay. So that's every yeah. That that's that's plenty. Yep. That's a wife that's a wife six three a x 3,000. So, yeah, that's that's it. That's plenty. Yep. But I was trying to advise you to get a cable from one of the LAN ports of the router. Like, you got LAN one, LAN two, LAN three, I think it is, and just get a cable directly from there to the PlayStation. You will also notice a great difference. And I've noticed that with the PlayStation I have that it would if it's on Wi Fi and if it's directly with the cable. Yeah. Alright. So were you able to run a a speed test? No. That's that's not right. That's too low. That is way too low. I'm gonna connect I'm gonna give you a call later on, and I'm gonna send you a text. And I I need you to send me a copy of that speed. So just give me about half an hour. Alright? In the in the meantime, I'll get all that other stuff upload changed for you. Alright. Talk to you soon. Thank you. 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afternoon. Airtel tech support. I'm good. How are you? That's good.\n\nMhmm. Okay. Hang on. Before we go any further, let me just check your services. Could I just have your hang on.\n\nYour first name? Sorry? And and now yep. Okay. Okay.\n\nSo you're on the Linham Networks, and you're on alright. So you're a professional gamer, are you? Yeah. Well, professional gamer on 100 Mbps is not gonna get a good reception. He's gonna he's gonna notice lagging and stuff like that.\n\nThat that's a 100%. I've had gamers on a 100, and they all complain about that last end twitch, which leaves in that split second behind the other component and stuff like that or if they're if they're doing it online with someone else and stuff like that. So we have found that the 100, it it does give that sort of disadvantage. So we always tell them to go to the next level up, And if they do, they're perfect. But, Hans, you're on the phone.\n\nAre you in front of a computer now? Are you at home? Alright. Have you got the Ookla app on your phone? And are you connected to the to the to the PlayStation via Wi Fi or hard wiring?\n\nYeah. Well, that's another one, that's gonna be a disadvantage because a Wi Fi is a is a signal that goes out into the air and it comes back into wherever it's going to. So that's number one disadvantage. Always best to hardwire because I got a I got a lot one at home as well. The reason why I got one at home is for you guys.\n\nWhen they ask me questions, I know who answered it. So I've noticed that with the Wi Fi with the Wi Fi, because I try I tested it out both, and I've got the Slim Laters PlayStation five. But my speed's one gig per second. That's 1,000 Mbps, not not 100. Yeah.\n\nHang on. Before we do, hang on. Yeah. Yeah. We're gonna upgrade.\n\nWe just just need to finish off so you understand where I'm going. But what I need you to do is do you have the Ookla app in your phone? If you can download the Ookla, that's double o k l a app. That's for just big test you do once in a blue moon if you feel that there's something wrong with the service or something like that. It's not there to use every five seconds because then it will interrupt the service.\n\nYeah. Ookla, double o k l a. So you can download what what phone do you have? Android or Apple? Yeah.\n\nEverybody's got an Apple. You take the first part and it's gone. Yeah. It'll have Oopla on it. Yeah.\n\nLike a speed thing. Yeah. It could be yeah. Purple, black, something like that. There's something you just spell Ookla, double o, k l a.\n\nOrange orange kilo Lima apple. Ookla. Yep. Yeah. That's it.\n\nYep. Yep. Yep. Can I just put you on hold for a sec? Alright.\n\nThank you. Sorry to keep you waiting. Alright. So what sort of gaming does he play? Oh, okay.\n\nI'll have to get him online, see how good he is. Alright. He's got he's got two options. I would strongly suggest this now. You're on a isometric isometric option right now where you get 100 down and 40 up.\n\nOkay? So we have Symmetrix now, which is probably the best type of service for PlayStation where you got a 100 down, a 100 up, or 200 down, 200 up. I would start off with a 100 down, 100 up. So whatever your download speed is, so is your upload is the same, and it and it doesn't in differ. Or if he if he thinks that, you know, he's a little bit not happy with that, we can give you the 200 down and the 200 up.\n\nNow, I mean, obviously, that'll that'll be the best, that one there, the 200. You won't find any problems with that whatsoever. Alright. We'll do that one then. Now that one there is a $140 a month.\n\nIs that alright? Yeah. Because it's it's a symmetric service. There is one for but see, the trouble is the other one's a 125, but it's 200 down and 25 up. And if you're playing online, you need to have both download and upload.\n\nSo while you're downloading the game, you're also uploading it to the server. So so that speed that you're uploading is allowing you to counteract who whomever you're playing against online, if that makes any sense. Sorry? You wanna do that one. Yeah?\n\nHello? Oh, yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. No problem. Yep. Okay.\n\nYep. Okay. Then do you want that done straightaway or at the beginning of next month? Alright. Yep.\n\nI'll just put that through now. What time is it? Oh, yeah. It should be it should be done probably before 06:00. I'll I'll put that through now.\n\nOnce it's done, I'll I'll give you a text on that number that finishes on 3585 and let let you know that it's all done and activated. Alright? And then, yeah, you'll you'll find a big difference. If there is anything else with that, then it'll be the PlayStation. It won't be the speed.\n\nUnless unless the speed is not not going too well. So when when you did you download the Ookla? No. No. No.\n\nJust run a speed test. I just want you to click on it go so it gives you the the speed outcome on what what's on your so, also, what sort of router are you using, if you don't mind me asking? Oh, okay. So that's every yeah. That that's that's plenty.\n\nYep. That's a wife that's a wife six three a x 3,000. So, yeah, that's that's it. That's plenty. Yep.\n\nBut I was trying to advise you to get a cable from one of the LAN ports of the router. Like, you got LAN one, LAN two, LAN three, I think it is, and just get a cable directly from there to the PlayStation. You will also notice a great difference. And I've noticed that with the PlayStation I have that it would if it's on Wi Fi and if it's directly with the cable. Yeah.\n\nAlright. So were you able to run a a speed test? No. That's that's not right. That's too low.\n\nThat is way too low. I'm gonna connect I'm gonna give you a call later on, and I'm gonna send you a text. And I I need you to send me a copy of that speed. So just give me about half an hour. Alright?\n\nIn the in the meantime, I'll get all that other stuff upload changed for you. Alright. Talk to you soon. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.20921622216701508},{"text":"Airtel tech support.","start":1.1999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.10708096871773402},{"text":"I'm good.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.5112475156784058},{"text":"How are you?","start":6.08,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.2968680113554001},{"text":"That's good.","start":9.44,"end":10.34,"sentiment":"positive","sentiment_score":0.4918857216835022}],"sentiment":"neutral","sentiment_score":0.303045488273104,"num_words":12,"start":0.56,"end":10.34},{"sentences":[{"text":"Mhmm.","start":14.975,"end":15.475,"sentiment":"neutral","sentiment_score":-0.030134964734315872},{"text":"Okay.","start":22.735,"end":23.215,"sentiment":"neutral","sentiment_score":-0.020417656749486923},{"text":"Hang 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reception.","start":58.76,"end":63.26,"sentiment":"neutral","sentiment_score":-0.295770417039211},{"text":"He's gonna he's gonna notice lagging and stuff like that.","start":63.879997,"end":66.84,"sentiment":"neutral","sentiment_score":-0.28548568934202195}],"sentiment":"neutral","sentiment_score":-0.15533443435844851,"num_words":41,"start":43.315002,"end":66.84},{"sentences":[{"text":"That that's a 100%.","start":66.84,"end":68.38,"sentiment":"neutral","sentiment_score":-0.23112833499908447},{"text":"I've had gamers on a 100, and they all complain about that last end twitch, which leaves in that split second behind the other component and stuff like that or if they're if they're doing it online with someone else and stuff like that.","start":69.415,"end":84.979996,"sentiment":"neutral","sentiment_score":-0.21600675024092197},{"text":"So we have found that the 100, it it does give that sort of disadvantage.","start":85.28,"end":91.85999,"sentiment":"neutral","sentiment_score":-0.2947838733593623},{"text":"So we always tell them to go to the next level up, And if they do, they're perfect.","start":93.6,"end":99.885,"sentiment":"neutral","sentiment_score":-0.13700882097085318},{"text":"But, Hans, you're on the phone.","start":100.105,"end":101.865005,"sentiment":"neutral","sentiment_score":-0.043056810895601906}],"sentiment":"neutral","sentiment_score":-0.20201227694064722,"num_words":87,"start":66.84,"end":101.865005},{"sentences":[{"text":"Are you in front of a computer now?","start":101.865005,"end":103.565,"sentiment":"neutral","sentiment_score":-0.053293750155717134},{"text":"Are you at home?","start":107.465004,"end":108.445,"sentiment":"neutral","sentiment_score":-0.01948887575417757},{"text":"Alright.","start":110.03,"end":110.53,"sentiment":"neutral","sentiment_score":0.009192951023578644},{"text":"Have you got the Ookla app on your phone?","start":111.07,"end":113.729996,"sentiment":"neutral","sentiment_score":0.007093778914875454},{"text":"And are you connected to the to the to the PlayStation via Wi Fi or hard wiring?","start":113.78999,"end":123.25,"sentiment":"neutral","sentiment_score":0.00018818182048990447}],"sentiment":"neutral","sentiment_score":-0.010976139796324648,"num_words":39,"start":101.865005,"end":123.25},{"sentences":[{"text":"Yeah.","start":125.425,"end":125.665,"sentiment":"neutral","sentiment_score":-0.06408332288265228},{"text":"Well, that's another one, that's gonna be a disadvantage because a Wi Fi is a is a signal that goes out into the air and it comes back into wherever it's going to.","start":125.665,"end":137.44499,"sentiment":"negative","sentiment_score":-0.3669713247906078},{"text":"So that's number one disadvantage.","start":137.75,"end":139.45,"sentiment":"neutral","sentiment_score":-0.3135474383831024},{"text":"Always best to hardwire because I got a I got a lot one at home as well.","start":139.83,"end":144.73,"sentiment":"neutral","sentiment_score":-0.08013427279451314},{"text":"The reason why I got one at home is for you guys.","start":145.11,"end":147.27,"sentiment":"neutral","sentiment_score":0.002845313400030136}],"sentiment":"neutral","sentiment_score":-0.22161783984697916,"num_words":68,"start":125.425,"end":147.27},{"sentences":[{"text":"When they ask me questions, I know who answered it.","start":147.27,"end":149.84999,"sentiment":"neutral","sentiment_score":-0.020989871025085448},{"text":"So I've noticed that with the Wi Fi with the Wi Fi, because I try I tested it out both, and I've got the Slim Laters PlayStation five.","start":151.965,"end":161.425,"sentiment":"neutral","sentiment_score":0.06027496725853},{"text":"But my speed's one gig per second.","start":163.42,"end":166.16,"sentiment":"neutral","sentiment_score":0.015568022749253682},{"text":"That's 1,000 Mbps, not not 100.","start":167.26001,"end":169.92,"sentiment":"neutral","sentiment_score":-0.001136166974902153},{"text":"Yeah.","start":172.06,"end":172.3,"sentiment":"neutral","sentiment_score":0.016589786857366562}],"sentiment":"neutral","sentiment_score":0.030702871485398367,"num_words":52,"start":147.27,"end":172.3},{"sentences":[{"text":"Hang on.","start":172.3,"end":172.78,"sentiment":"neutral","sentiment_score":-0.0005563879385590553},{"text":"Before we do, hang on.","start":172.78,"end":173.90001,"sentiment":"neutral","sentiment_score":-0.0028743455186486244},{"text":"Yeah.","start":173.90001,"end":174.06,"sentiment":"neutral","sentiment_score":0.0356876477599144},{"text":"Yeah.","start":174.06,"end":174.3,"sentiment":"neutral","sentiment_score":0.05601285398006439},{"text":"We're gonna upgrade.","start":174.3,"end":175.2,"sentiment":"neutral","sentiment_score":0.10104915002981822}],"sentiment":"neutral","sentiment_score":0.03161362069658935,"num_words":12,"start":172.3,"end":175.2},{"sentences":[{"text":"We just just need to finish off so you understand where I'm going.","start":175.42,"end":178.64,"sentiment":"neutral","sentiment_score":0.06781093346384856},{"text":"But what I need you to do is do you have the Ookla app in your phone?","start":178.745,"end":183.72499,"sentiment":"neutral","sentiment_score":0.03327532671391964},{"text":"If you can download the Ookla, that's double o k l a app.","start":185.78499,"end":189.545,"sentiment":"neutral","sentiment_score":0.031146340215435393},{"text":"That's for just big test you do once in a blue moon if you feel that there's something wrong with the service or something like that.","start":189.545,"end":198.61,"sentiment":"neutral","sentiment_score":-0.10521924381072705},{"text":"It's not there to use every five seconds because then it will interrupt the service.","start":198.61,"end":203.19,"sentiment":"neutral","sentiment_score":-0.23453086217244465}],"sentiment":"neutral","sentiment_score":-0.052399263805931524,"num_words":84,"start":175.42,"end":203.19},{"sentences":[{"text":"Yeah.","start":204.61,"end":205.11,"sentiment":"neutral","sentiment_score":-0.026856429874897003},{"text":"Ookla, double o k l a.","start":207.015,"end":209.755,"sentiment":"neutral","sentiment_score":-0.0007723965439557409},{"text":"So you can download what what phone do you have?","start":211.815,"end":213.815,"sentiment":"neutral","sentiment_score":-0.0006704544648528097},{"text":"Android or Apple?","start":213.815,"end":214.875,"sentiment":"neutral","sentiment_score":-0.014862223838766416},{"text":"Yeah.","start":216.375,"end":216.615,"sentiment":"neutral","sentiment_score":-0.05407380312681198}],"sentiment":"neutral","sentiment_score":-0.006516944210965275,"num_words":21,"start":204.61,"end":216.615},{"sentences":[{"text":"Everybody's got an Apple.","start":216.615,"end":217.895,"sentiment":"neutral","sentiment_score":-0.13328609243035316},{"text":"You take the first part and it's gone.","start":217.895,"end":219.755,"sentiment":"neutral","sentiment_score":-0.17351949773728848},{"text":"Yeah.","start":227.15,"end":227.39,"sentiment":"neutral","sentiment_score":-0.013031947426497936},{"text":"It'll have Oopla on it.","start":227.39,"end":228.51,"sentiment":"neutral","sentiment_score":0.13117131739854812},{"text":"Yeah.","start":228.51,"end":228.82999,"sentiment":"neutral","sentiment_score":0.12727221846580505}],"sentiment":"neutral","sentiment_score":-0.060589657557245935,"num_words":19,"start":216.615,"end":228.82999},{"sentences":[{"text":"Like a speed thing.","start":228.82999,"end":229.70999,"sentiment":"neutral","sentiment_score":0.07314644940197468},{"text":"Yeah.","start":229.70999,"end":230.20999,"sentiment":"neutral","sentiment_score":0.04350388050079346},{"text":"It could be yeah.","start":233.23,"end":234.03,"sentiment":"neutral","sentiment_score":0.020109424367547035},{"text":"Purple, black, something like that.","start":234.03,"end":235.81,"sentiment":"neutral","sentiment_score":0.032890737429261206},{"text":"There's something you just spell Ookla, double o, k l a.","start":238.325,"end":241.705,"sentiment":"neutral","sentiment_score":0.028587866405194454}],"sentiment":"neutral","sentiment_score":0.035817903727293016,"num_words":25,"start":228.82999,"end":241.705},{"sentences":[{"text":"Orange orange kilo Lima apple.","start":243.765,"end":246.66501,"sentiment":"neutral","sentiment_score":0.032217337563633916},{"text":"Ookla.","start":247.765,"end":248.265,"sentiment":"neutral","sentiment_score":0.03342076390981674},{"text":"Yep.","start":255.22,"end":255.38,"sentiment":"neutral","sentiment_score":0.0665917918086052},{"text":"Yeah.","start":255.38,"end":255.7,"sentiment":"neutral","sentiment_score":0.08146952837705612},{"text":"That's it.","start":255.7,"end":256.18,"sentiment":"neutral","sentiment_score":0.11351871117949486}],"sentiment":"neutral","sentiment_score":0.056960619427263735,"num_words":10,"start":243.765,"end":256.18},{"sentences":[{"text":"Yep.","start":256.18,"end":256.58002,"sentiment":"neutral","sentiment_score":0.10962335765361786},{"text":"Yep.","start":256.58002,"end":257.08002,"sentiment":"neutral","sentiment_score":0.11692684888839722},{"text":"Yep.","start":269.305,"end":269.385,"sentiment":"neutral","sentiment_score":0.0891713947057724},{"text":"Can I just put you on hold for a sec?","start":269.385,"end":271.165,"sentiment":"neutral","sentiment_score":0.01157886665314436},{"text":"Alright.","start":272.665,"end":272.98502,"sentiment":"neutral","sentiment_score":0.07983604818582535}],"sentiment":"neutral","sentiment_score":0.03652473685464689,"num_words":14,"start":256.18,"end":272.98502},{"sentences":[{"text":"Thank you.","start":272.98502,"end":273.725,"sentiment":"neutral","sentiment_score":0.21440094709396362},{"text":"Sorry to keep you waiting.","start":566.08,"end":567.30005,"sentiment":"neutral","sentiment_score":-0.07364667803049088},{"text":"Alright.","start":570.16003,"end":570.66003,"sentiment":"neutral","sentiment_score":0.08466582000255585},{"text":"So what sort of gaming does he play?","start":570.72003,"end":573.38,"sentiment":"neutral","sentiment_score":0.051169395446777344},{"text":"Oh, okay.","start":577.295,"end":577.77496,"sentiment":"neutral","sentiment_score":0.13793012499809265}],"sentiment":"neutral","sentiment_score":0.046136096533801824,"num_words":18,"start":272.98502,"end":577.77496},{"sentences":[{"text":"I'll have to get him online, see how good he is.","start":577.77496,"end":580.75494,"sentiment":"neutral","sentiment_score":0.2994964678179134},{"text":"Alright.","start":582.33496,"end":582.65497,"sentiment":"neutral","sentiment_score":0.17729032039642334},{"text":"He's got he's got two options.","start":582.65497,"end":584.19495,"sentiment":"neutral","sentiment_score":0.14701086282730103},{"text":"I would strongly suggest this now.","start":586.175,"end":589.15497,"sentiment":"neutral","sentiment_score":0.18554465969403586},{"text":"You're on a isometric isometric option right now where you get 100 down and 40 up.","start":589.21497,"end":595.19,"sentiment":"neutral","sentiment_score":0.11516983294859529}],"sentiment":"neutral","sentiment_score":0.18274504821747542,"num_words":40,"start":577.77496,"end":595.19},{"sentences":[{"text":"Okay?","start":596.29,"end":596.79,"sentiment":"neutral","sentiment_score":0.10421493649482728},{"text":"So we have Symmetrix now, which is probably the best type of service for PlayStation where you got a 100 down, a 100 up, or 200 down, 200 up.","start":597.73,"end":610.895,"sentiment":"neutral","sentiment_score":0.1709383800625801},{"text":"I would start off with a 100 down, 100 up.","start":612.715,"end":616.08,"sentiment":"neutral","sentiment_score":0.11767776608467102},{"text":"So whatever your download speed is, so is your upload is the same, and it and it doesn't in differ.","start":616.16003,"end":623.38,"sentiment":"neutral","sentiment_score":0.11263706488534808},{"text":"Or if he if he thinks that, you know, he's a little bit not happy with that, we can give you the 200 down and the 200 up.","start":624.4,"end":633.305,"sentiment":"neutral","sentiment_score":-0.049372353591024876}],"sentiment":"neutral","sentiment_score":0.0807786479126662,"num_words":88,"start":596.29,"end":633.305},{"sentences":[{"text":"Now, I mean, obviously, that'll that'll be the best, that one there, the 200.","start":634.565,"end":637.76495,"sentiment":"neutral","sentiment_score":0.13627167684691294},{"text":"You won't find any problems with that whatsoever.","start":637.76495,"end":639.865,"sentiment":"neutral","sentiment_score":0.18342841230332851},{"text":"Alright.","start":644.1,"end":644.33997,"sentiment":"neutral","sentiment_score":0.2328462451696396},{"text":"We'll do that one then.","start":644.33997,"end":645.22,"sentiment":"neutral","sentiment_score":0.25674893260002135},{"text":"Now that one there is a $140 a month.","start":645.22,"end":648.74,"sentiment":"neutral","sentiment_score":0.09368831912676494}],"sentiment":"neutral","sentiment_score":0.15500044742146055,"num_words":37,"start":634.565,"end":648.74},{"sentences":[{"text":"Is that alright?","start":648.74,"end":649.56,"sentiment":"neutral","sentiment_score":0.06711484243472417},{"text":"Yeah.","start":654.02,"end":654.26,"sentiment":"neutral","sentiment_score":0.15878280997276306},{"text":"Because it's it's a symmetric service.","start":654.26,"end":656.2,"sentiment":"neutral","sentiment_score":0.18179512272278467},{"text":"There is one for but see, the trouble is the other one's a 125, but it's 200 down and 25 up.","start":656.89496,"end":664.33496,"sentiment":"neutral","sentiment_score":-0.012959294908103488},{"text":"And if you're playing online, you need to have both download and upload.","start":664.33496,"end":668.83496,"sentiment":"neutral","sentiment_score":0.01648622679595764}],"sentiment":"neutral","sentiment_score":0.03166076883842999,"num_words":44,"start":648.74,"end":668.83496},{"sentences":[{"text":"So while you're downloading the game, you're also uploading it to the server.","start":669.46,"end":673.62,"sentiment":"neutral","sentiment_score":0.05216105884084335},{"text":"So so that speed that you're uploading is allowing you to counteract who whomever you're playing against online, if that makes any sense.","start":673.62,"end":685.005,"sentiment":"neutral","sentiment_score":0.10339426054902699},{"text":"Sorry?","start":691.165,"end":691.665,"sentiment":"neutral","sentiment_score":0.04871787503361702},{"text":"You wanna do that one.","start":695.165,"end":696.28503,"sentiment":"neutral","sentiment_score":0.1433147594332695},{"text":"Yeah?","start":696.28503,"end":696.78503,"sentiment":"neutral","sentiment_score":0.07356428354978561}],"sentiment":"neutral","sentiment_score":0.09058180728624034,"num_words":43,"start":669.46,"end":696.78503},{"sentences":[{"text":"Hello?","start":700.22,"end":700.72,"sentiment":"neutral","sentiment_score":0.05887322127819061},{"text":"Oh, yeah.","start":705.18,"end":705.58,"sentiment":"neutral","sentiment_score":0.021176038309931755},{"text":"Yeah.","start":705.58,"end":705.74,"sentiment":"neutral","sentiment_score":0.01881333440542221},{"text":"Yeah.","start":705.74,"end":705.98,"sentiment":"neutral","sentiment_score":0.019133031368255615},{"text":"Yeah.","start":705.98,"end":706.22,"sentiment":"neutral","sentiment_score":0.035920482128858566}],"sentiment":"neutral","sentiment_score":0.02918202430009842,"num_words":6,"start":700.22,"end":706.22},{"sentences":[{"text":"Yeah.","start":706.22,"end":706.46,"sentiment":"neutral","sentiment_score":0.05221524089574814},{"text":"Yeah.","start":706.46,"end":706.7,"sentiment":"neutral","sentiment_score":0.07876794785261154},{"text":"No problem.","start":706.7,"end":707.26,"sentiment":"neutral","sentiment_score":0.20302078872919083},{"text":"Yep.","start":707.26,"end":707.76,"sentiment":"neutral","sentiment_score":0.22338566184043884},{"text":"Okay.","start":709.02,"end":709.52,"sentiment":"neutral","sentiment_score":0.1776341199874878}],"sentiment":"neutral","sentiment_score":0.15634075800577799,"num_words":6,"start":706.22,"end":709.52},{"sentences":[{"text":"Yep.","start":756.535,"end":757.02,"sentiment":"neutral","sentiment_score":0.17338410019874573},{"text":"Okay.","start":761.66003,"end":762.06,"sentiment":"neutral","sentiment_score":0.12034376710653304},{"text":"Then do you want that done straightaway or at the beginning of next month?","start":762.06,"end":766.48004,"sentiment":"neutral","sentiment_score":0.10938378263797079},{"text":"Alright.","start":769.145,"end":769.465,"sentiment":"neutral","sentiment_score":0.1765596568584442},{"text":"Yep.","start":769.465,"end":769.545,"sentiment":"neutral","sentiment_score":0.1832576245069504}],"sentiment":"neutral","sentiment_score":0.1213843392001258,"num_words":18,"start":756.535,"end":769.545},{"sentences":[{"text":"I'll just put that through now.","start":769.545,"end":771.325,"sentiment":"neutral","sentiment_score":0.1819720963637034},{"text":"What time is it?","start":773.785,"end":774.985,"sentiment":"neutral","sentiment_score":0.05322417430579662},{"text":"Oh, yeah.","start":774.985,"end":775.305,"sentiment":"neutral","sentiment_score":0.12037529051303864},{"text":"It should be it should be done probably before 06:00.","start":775.305,"end":779.465,"sentiment":"neutral","sentiment_score":0.17749777883291246},{"text":"I'll I'll put that through now.","start":779.465,"end":781.085,"sentiment":"neutral","sentiment_score":0.1698936546842257}],"sentiment":"neutral","sentiment_score":0.15499355617378438,"num_words":28,"start":769.545,"end":781.085},{"sentences":[{"text":"Once it's done, I'll I'll give you a text on that number that finishes on 3585 and let let you know that it's all done and activated.","start":781.225,"end":790.04004,"sentiment":"neutral","sentiment_score":0.1561617484247243},{"text":"Alright?","start":790.10004,"end":790.5,"sentiment":"neutral","sentiment_score":0.20744788646698},{"text":"And then, yeah, you'll you'll find a big difference.","start":790.5,"end":792.92,"sentiment":"neutral","sentiment_score":0.29994016389052075},{"text":"If there is anything else with that, then it'll be the PlayStation.","start":793.38,"end":796.92,"sentiment":"neutral","sentiment_score":0.006055034153784315},{"text":"It won't be the speed.","start":796.98,"end":798.12,"sentiment":"neutral","sentiment_score":-0.054908514767885205}],"sentiment":"neutral","sentiment_score":0.1281739704621335,"num_words":54,"start":781.225,"end":798.12},{"sentences":[{"text":"Unless unless the speed is not not going too well.","start":799.065,"end":802.10504,"sentiment":"neutral","sentiment_score":-0.143509628623724},{"text":"So when when you did you download the Ookla?","start":802.10504,"end":804.84503,"sentiment":"neutral","sentiment_score":-0.016305915493932035},{"text":"No.","start":808.505,"end":808.745,"sentiment":"neutral","sentiment_score":-0.0826898068189621},{"text":"No.","start":808.745,"end":808.905,"sentiment":"neutral","sentiment_score":-0.09063328802585602},{"text":"No.","start":808.905,"end":809.065,"sentiment":"neutral","sentiment_score":-0.07097296416759491}],"sentiment":"neutral","sentiment_score":-0.08300661748613823,"num_words":22,"start":799.065,"end":809.065},{"sentences":[{"text":"Just run a speed test.","start":809.065,"end":810.505,"sentiment":"neutral","sentiment_score":-0.001235661283135414},{"text":"I just want you to click on it go so it gives you the the speed outcome on what what's on your so, also, what sort of router are you using, if you don't mind me asking?","start":810.505,"end":821.83,"sentiment":"neutral","sentiment_score":0.04025852692791739},{"text":"Oh, okay.","start":828.725,"end":829.205,"sentiment":"neutral","sentiment_score":0.11426503956317902},{"text":"So that's every yeah.","start":829.205,"end":830.245,"sentiment":"neutral","sentiment_score":0.17111913487315178},{"text":"That that's that's plenty.","start":830.245,"end":831.285,"sentiment":"neutral","sentiment_score":0.3322601690888405}],"sentiment":"neutral","sentiment_score":0.07164297086329988,"num_words":52,"start":809.065,"end":831.285},{"sentences":[{"text":"Yep.","start":831.285,"end":831.785,"sentiment":"neutral","sentiment_score":0.18113267421722412},{"text":"That's a wife that's a wife six three a x 3,000.","start":831.845,"end":837.525,"sentiment":"neutral","sentiment_score":0.10076834735545245},{"text":"So, yeah, that's that's it.","start":837.525,"end":838.645,"sentiment":"neutral","sentiment_score":0.1826740324497223},{"text":"That's plenty.","start":838.645,"end":839.205,"sentiment":"neutral","sentiment_score":0.30405019223690033},{"text":"Yep.","start":839.205,"end":839.525,"sentiment":"neutral","sentiment_score":0.11716671288013458}],"sentiment":"neutral","sentiment_score":0.1464110877364874,"num_words":20,"start":831.285,"end":839.525},{"sentences":[{"text":"But I was trying to advise you to get a cable from one of the LAN ports of the router.","start":839.525,"end":845.21,"sentiment":"neutral","sentiment_score":0.05490576718002558},{"text":"Like, you got LAN one, LAN two, LAN three, I think it is, and just get a cable directly from there to the PlayStation.","start":845.21,"end":850.51,"sentiment":"neutral","sentiment_score":0.07345912155384819},{"text":"You will also notice a great difference.","start":850.65,"end":854.01,"sentiment":"positive","sentiment_score":0.3428820073604584},{"text":"And I've noticed that with the PlayStation I have that it would if it's on Wi Fi and if it's directly with the cable.","start":854.01,"end":861.28503,"sentiment":"neutral","sentiment_score":0.12860374742498001},{"text":"Yeah.","start":861.28503,"end":861.78503,"sentiment":"neutral","sentiment_score":0.05398951843380928}],"sentiment":"neutral","sentiment_score":0.11054983906643956,"num_words":76,"start":839.525,"end":861.78503},{"sentences":[{"text":"Alright.","start":864.325,"end":864.645,"sentiment":"neutral","sentiment_score":0.08883833140134811},{"text":"So were you able to run a a speed test?","start":864.645,"end":866.825,"sentiment":"neutral","sentiment_score":0.05877930261194706},{"text":"No.","start":876.09,"end":876.25,"sentiment":"neutral","sentiment_score":-0.17570877075195312},{"text":"That's that's not right.","start":876.25,"end":877.45,"sentiment":"negative","sentiment_score":-0.3890323117375374},{"text":"That's too low.","start":877.45,"end":878.51,"sentiment":"negative","sentiment_score":-0.5369141101837158}],"sentiment":"neutral","sentiment_score":-0.14031310477539113,"num_words":19,"start":864.325,"end":878.51},{"sentences":[{"text":"That is way too low.","start":879.29004,"end":880.83,"sentiment":"negative","sentiment_score":-0.48315833806991576},{"text":"I'm gonna connect I'm gonna give you a call later on, and I'm gonna send you a text.","start":882.09,"end":886.945,"sentiment":"neutral","sentiment_score":-0.07227036543190479},{"text":"And I I need you to send me a copy of that speed.","start":887.48505,"end":890.685,"sentiment":"neutral","sentiment_score":0.030482386740354393},{"text":"So just give me about half an 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I'll do the one that's a $140 a month. Yep. Give me just a moment. I'm actually talking with my partner. Can you give me, like, seven seconds? No worries. Thank you. Hello? I will go ahead with the $140 one a month. Can we have it done straight away? Nope. No worries. Okay. No worries. No worries. Worries. Yes. I did. Do you want me to create an account? Or I think I spoke with you, actually, but it's the one where that sent it out to me. I know. Yep. No worries. Yep. Yes. It's the test. It says 29.1 for download, and then upload is 11.3. Yep. No worries. Thank you. No worries. Thank you. Yep. 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How are you doing? That's good to hear. I'm good as well. I'm just giving you this call this afternoon because I just wanted to inquire about the Wi Fi connection.\n\nSo I'm a gamer, and every time I game, the Internet connection makes the game lag. And when I use the Wi Fi yep. No worries. Amou, a m o u. Amou, a m o u.\n\nI'm not a professional gamer, but my partner is a professional gamer who games and alright. Next. No. I'm not a fan of a computer. Yes.\n\nBy Wi Fi. Yep. Yep. Yep. Is there any way to upgrade the network connection to them?\n\nYep. No. But I can download it. Yep. Yep.\n\nI'm sorry. Can I have the name again of the app, please? Apple. Does it look like a blue app with, like, a clock on it? Is it purple?\n\nI searched Oogla, and it's coming up with speed test Internet and Wi Fi test. Okay. Oh, yeah. It's validating now. Yeah.\n\nNo worries. Yeah. No worries. Yep. No.\n\nOne. Yeah. I'll do the one where there won't be any problems. A $140 a month. Yep.\n\nI'll actually just do a $140 a month. I'll do the one that's a $140 a month. Yep. Give me just a moment. I'm actually talking with my partner.\n\nCan you give me, like, seven seconds? No worries. Thank you. Hello? I will go ahead with the $140 one a month.\n\nCan we have it done straight away? Nope. No worries. Okay. No worries.\n\nNo worries. Worries. Yes. I did. Do you want me to create an account?\n\nOr I think I spoke with you, actually, but it's the one where that sent it out to me. I know. Yep. No worries. Yep.\n\nYes. It's the test. It says 29.1 for download, and then upload is 11.3. Yep. No worries.\n\nThank you. No worries. Thank you. Yep. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.3199997,"end":4.64,"sentiment":"neutral","sentiment_score":0.17667418718338013},{"text":"How are you doing?","start":4.64,"end":5.62,"sentiment":"neutral","sentiment_score":0.2106424979865551},{"text":"That's good to hear.","start":6.96,"end":7.8399997,"sentiment":"positive","sentiment_score":0.5885408520698547},{"text":"I'm good as well.","start":7.8399997,"end":8.98,"sentiment":"positive","sentiment_score":0.5466074496507645},{"text":"I'm just giving you this call this afternoon because I just wanted to inquire about the Wi Fi connection.","start":9.5199995,"end":14.42,"sentiment":"neutral","sentiment_score":0.10586258376899518}],"sentiment":"neutral","sentiment_score":0.2366008274257183,"num_words":32,"start":4.3199997,"end":14.42},{"sentences":[{"text":"So I'm a gamer, and every time I game, the Internet connection makes the game lag.","start":15.955,"end":21.415,"sentiment":"neutral","sentiment_score":-0.1947848880663514},{"text":"And when I use the Wi Fi yep.","start":21.875,"end":25.814999,"sentiment":"neutral","sentiment_score":-0.020905767916701734},{"text":"No worries.","start":27.715,"end":28.32,"sentiment":"neutral","sentiment_score":0.0024954332038760185},{"text":"Amou, a m o u.","start":31.92,"end":33.94,"sentiment":"neutral","sentiment_score":0.002642297634156421},{"text":"Amou, a m o u.","start":35.36,"end":38.26,"sentiment":"neutral","sentiment_score":0.003116403054445982}],"sentiment":"neutral","sentiment_score":-0.09027833284845757,"num_words":36,"start":15.955,"end":38.26},{"sentences":[{"text":"I'm not a professional gamer, but my partner is a professional gamer who games and alright.","start":53.774998,"end":64.56,"sentiment":"neutral","sentiment_score":-0.05574536416679621},{"text":"Next.","start":85.53,"end":86.03,"sentiment":"neutral","sentiment_score":-0.201948881149292},{"text":"No.","start":104.915,"end":105.15501,"sentiment":"neutral","sentiment_score":-0.23964110016822815},{"text":"I'm not a fan of a computer.","start":105.15501,"end":106.615005,"sentiment":"neutral","sentiment_score":-0.22355339356831141},{"text":"Yes.","start":107.100006,"end":107.600006,"sentiment":"neutral","sentiment_score":-0.02749093621969223}],"sentiment":"neutral","sentiment_score":-0.11253386535323583,"num_words":26,"start":53.774998,"end":107.600006},{"sentences":[{"text":"By Wi Fi.","start":124.335,"end":125.314995,"sentiment":"neutral","sentiment_score":-0.03266576553384463},{"text":"Yep.","start":137.94,"end":138.44,"sentiment":"neutral","sentiment_score":-0.3310142755508423},{"text":"Yep.","start":150.01999,"end":150.465,"sentiment":"neutral","sentiment_score":0.07047061622142792},{"text":"Yep.","start":167.21,"end":167.71,"sentiment":"neutral","sentiment_score":0.08417054265737534},{"text":"Is there any way to upgrade the network connection to them?","start":169.45,"end":173.79001,"sentiment":"neutral","sentiment_score":0.002827390605075793}],"sentiment":"neutral","sentiment_score":-0.0143099480363376,"num_words":17,"start":124.335,"end":173.79001},{"sentences":[{"text":"Yep.","start":180.985,"end":181.485,"sentiment":"neutral","sentiment_score":0.047348856925964355},{"text":"No.","start":184.345,"end":184.585,"sentiment":"neutral","sentiment_score":-0.001055978238582611},{"text":"But I can download it.","start":184.585,"end":185.88501,"sentiment":"neutral","sentiment_score":0.013459516316652298},{"text":"Yep.","start":201.4,"end":201.855,"sentiment":"neutral","sentiment_score":-0.19553616642951965},{"text":"Yep.","start":203.775,"end":204.25499,"sentiment":"neutral","sentiment_score":-0.06308387219905853}],"sentiment":"neutral","sentiment_score":-0.016114397595326107,"num_words":9,"start":180.985,"end":204.25499},{"sentences":[{"text":"I'm sorry.","start":204.25499,"end":204.735,"sentiment":"neutral","sentiment_score":-0.08849373459815979},{"text":"Can I have the name again of the app, please?","start":204.735,"end":206.595,"sentiment":"neutral","sentiment_score":-0.0005808196030557156},{"text":"Apple.","start":215.455,"end":215.955,"sentiment":"neutral","sentiment_score":-0.03302280232310295},{"text":"Does it look like a blue app with, like, a clock on it?","start":222.15,"end":226.25,"sentiment":"neutral","sentiment_score":-0.039617679440058194},{"text":"Is it purple?","start":231.11,"end":232.01,"sentiment":"neutral","sentiment_score":0.025854754572113354}],"sentiment":"neutral","sentiment_score":-0.022527035743255038,"num_words":29,"start":204.25499,"end":232.01},{"sentences":[{"text":"I searched Oogla, and it's coming up with speed test Internet and Wi Fi test.","start":250.57,"end":255.47,"sentiment":"neutral","sentiment_score":0.03887216846148173},{"text":"Okay.","start":265.38498,"end":265.54498,"sentiment":"neutral","sentiment_score":0.12146119773387908},{"text":"Oh, yeah.","start":265.54498,"end":265.94498,"sentiment":"neutral","sentiment_score":0.16059421747922897},{"text":"It's validating now.","start":265.94498,"end":267.16498,"sentiment":"neutral","sentiment_score":0.2647746702035268},{"text":"Yeah.","start":271.77,"end":272.01,"sentiment":"neutral","sentiment_score":0.008419772610068321}],"sentiment":"neutral","sentiment_score":0.08311254285614599,"num_words":22,"start":250.57,"end":272.01},{"sentences":[{"text":"No worries.","start":272.01,"end":276.27,"sentiment":"neutral","sentiment_score":0.0003835204988718033},{"text":"Yeah.","start":567.73004,"end":568.05,"sentiment":"neutral","sentiment_score":0.037789881229400635},{"text":"No worries.","start":568.05,"end":568.79004,"sentiment":"neutral","sentiment_score":0.05974467471241951},{"text":"Yep.","start":585.235,"end":585.735,"sentiment":"neutral","sentiment_score":0.18587009608745575},{"text":"No.","start":634.985,"end":635.145,"sentiment":"neutral","sentiment_score":-0.004098370671272278}],"sentiment":"neutral","sentiment_score":0.04854542815259525,"num_words":7,"start":272.01,"end":635.145},{"sentences":[{"text":"One.","start":635.145,"end":635.645,"sentiment":"neutral","sentiment_score":0.008077602833509445},{"text":"Yeah.","start":640.29,"end":640.61,"sentiment":"neutral","sentiment_score":0.2459036111831665},{"text":"I'll do the one where there won't be any problems.","start":640.61,"end":643.26996,"sentiment":"neutral","sentiment_score":0.27579000741243365},{"text":"A $140 a month.","start":650.76996,"end":652.805,"sentiment":"neutral","sentiment_score":0.027717094402760267},{"text":"Yep.","start":686.245,"end":686.745,"sentiment":"neutral","sentiment_score":0.14447490870952606}],"sentiment":"neutral","sentiment_score":0.19218968085068114,"num_words":17,"start":635.145,"end":686.745},{"sentences":[{"text":"I'll actually just do a $140 a month.","start":688.165,"end":690.66,"sentiment":"neutral","sentiment_score":0.1269150674343109},{"text":"I'll do the one that's a $140 a month.","start":692.0,"end":694.58,"sentiment":"neutral","sentiment_score":0.08641894078916973},{"text":"Yep.","start":702.0,"end":702.285,"sentiment":"neutral","sentiment_score":0.10220125317573547},{"text":"Give me just a moment.","start":702.365,"end":703.245,"sentiment":"neutral","sentiment_score":0.06667276918888092},{"text":"I'm actually talking with my partner.","start":703.40497,"end":704.76495,"sentiment":"neutral","sentiment_score":0.05264266083637873}],"sentiment":"neutral","sentiment_score":0.08774179554191129,"num_words":29,"start":688.165,"end":704.76495},{"sentences":[{"text":"Can you give me, like, seven seconds?","start":704.76495,"end":706.38495,"sentiment":"neutral","sentiment_score":0.022961851342448165},{"text":"No worries.","start":707.725,"end":708.20496,"sentiment":"neutral","sentiment_score":0.3015083372592926},{"text":"Thank you.","start":708.20496,"end":708.94495,"sentiment":"positive","sentiment_score":0.47798167169094086},{"text":"Hello?","start":755.14496,"end":755.64496,"sentiment":"neutral","sentiment_score":0.14006194472312927},{"text":"I will go ahead with the $140 one a month.","start":757.305,"end":761.56494,"sentiment":"neutral","sentiment_score":0.19789013415575027}],"sentiment":"neutral","sentiment_score":0.17448528470810165,"num_words":22,"start":704.76495,"end":761.56494},{"sentences":[{"text":"Can we have it done straight away?","start":767.07996,"end":768.94,"sentiment":"neutral","sentiment_score":0.13748567977121898},{"text":"Nope.","start":787.625,"end":788.125,"sentiment":"neutral","sentiment_score":0.05605369806289673},{"text":"No worries.","start":793.95996,"end":794.7,"sentiment":"neutral","sentiment_score":0.006648671813309193},{"text":"Okay.","start":798.76,"end":799.26,"sentiment":"neutral","sentiment_score":0.00893645640462637},{"text":"No worries.","start":799.39996,"end":800.14,"sentiment":"neutral","sentiment_score":-0.05597768723964691}],"sentiment":"neutral","sentiment_score":0.07144091400102927,"num_words":13,"start":767.07996,"end":800.14},{"sentences":[{"text":"No worries.","start":802.44,"end":803.145,"sentiment":"neutral","sentiment_score":-0.030838671140372753},{"text":"Worries.","start":804.905,"end":805.405,"sentiment":"neutral","sentiment_score":-0.30964863300323486},{"text":"Yes.","start":805.54504,"end":805.78503,"sentiment":"neutral","sentiment_score":-0.023266851902008057},{"text":"I did.","start":805.78503,"end":806.34503,"sentiment":"neutral","sentiment_score":-0.010645966976881027},{"text":"Do you want me to create an account?","start":806.34503,"end":807.865,"sentiment":"neutral","sentiment_score":-0.014487592387013137}],"sentiment":"neutral","sentiment_score":-0.0379846785882754,"num_words":14,"start":802.44,"end":807.865},{"sentences":[{"text":"Or I think I spoke with you, actually, but it's the one where that sent it out to me.","start":807.865,"end":828.61,"sentiment":"neutral","sentiment_score":0.023235470203584747},{"text":"I know.","start":831.95,"end":832.485,"sentiment":"neutral","sentiment_score":0.1320962943136692},{"text":"Yep.","start":859.86,"end":860.205,"sentiment":"neutral","sentiment_score":0.05365334451198578},{"text":"No worries.","start":862.445,"end":863.185,"sentiment":"neutral","sentiment_score":0.06602471694350243},{"text":"Yep.","start":865.245,"end":865.745,"sentiment":"neutral","sentiment_score":0.06373946368694305}],"sentiment":"neutral","sentiment_score":0.03820435058325529,"num_words":25,"start":807.865,"end":865.745},{"sentences":[{"text":"Yes.","start":867.085,"end":867.405,"sentiment":"neutral","sentiment_score":0.06473273038864136},{"text":"It's the test.","start":867.405,"end":868.465,"sentiment":"neutral","sentiment_score":0.05924553672472636},{"text":"It says 29.1 for download, and then upload is 11.3.","start":868.525,"end":874.92,"sentiment":"neutral","sentiment_score":0.03300106124952436},{"text":"Yep.","start":887.39996,"end":887.655,"sentiment":"neutral","sentiment_score":0.05310741066932678},{"text":"No worries.","start":893.015,"end":893.575,"sentiment":"neutral","sentiment_score":0.13445287570357323}],"sentiment":"neutral","sentiment_score":0.052617242066737485,"num_words":17,"start":867.085,"end":893.575},{"sentences":[{"text":"Thank you.","start":893.575,"end":894.315,"sentiment":"neutral","sentiment_score":0.2748686298727989},{"text":"No worries.","start":898.455,"end":899.015,"sentiment":"neutral","sentiment_score":0.18079380691051483},{"text":"Thank you.","start":899.015,"end":899.835,"sentiment":"neutral","sentiment_score":0.26329998672008514},{"text":"Yep.","start":901.335,"end":901.655,"sentiment":"neutral","sentiment_score":0.1880459040403366},{"text":"Bye.","start":901.655,"end":902.155,"sentiment":"neutral","sentiment_score":-0.1157899647951126}],"sentiment":"neutral","sentiment_score":0.18877259828150272,"num_words":8,"start":893.575,"end":902.155}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Hi. How are you doing?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: That's good to hear. I'm good as well.\n\nChannel 0: That's\n\nChannel 1: I'm just\n\nChannel 0: good.\n\nChannel 1: giving you this call this afternoon because I just wanted to inquire about the Wi Fi connection.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm a gamer, and every time I game, the Internet connection makes the game lag. And when\n\nChannel 0: Okay.\n\nChannel 1: I use\n\nChannel 0: Hang\n\nChannel 1: the\n\nChannel 0: on.\n\nChannel 1: Wi\n\nChannel 0: Before\n\nChannel 1: Fi\n\nChannel 0: we go any further,\n\nChannel 1: yep.\n\nChannel 0: let me just check your services. Could\n\nChannel 1: No\n\nChannel 0: I\n\nChannel 1: worries.\n\nChannel 0: just have your hang on. Your first name?\n\nChannel 1: Amou, a m o u.\n\nChannel 0: Sorry?\n\nChannel 1: Amou, a m o u.\n\nChannel 0: And and now yep. Okay. Okay. So you're on the Linham Networks, and you're on alright. So you're a professional gamer, are you?\n\nChannel 1: I'm not a professional gamer, but my partner is a professional gamer who games\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: Well, professional gamer on 100 Mbps is not gonna get a good reception. He's\n\nChannel 1: alright.\n\nChannel 0: gonna he's gonna notice lagging and stuff like that. That that's a 100%. I've had gamers on a 100, and they all complain about that last end twitch, which leaves in that split second behind the other component and stuff like that or if they're if they're doing it online with someone else and stuff like that. So\n\nChannel 1: Next.\n\nChannel 0: we have found that the 100, it it does give that sort of disadvantage. So we always tell them to go to the next level up, And if they do, they're perfect. But, Hans, you're on the phone. Are you in front of a computer now?\n\nChannel 1: No. I'm not a fan of a computer. Yes.\n\nChannel 0: Are you at home? Alright. Have you got the Ookla app on your phone? And are you connected to the to the to the PlayStation via Wi Fi or hard wiring?\n\nChannel 1: By Wi Fi.\n\nChannel 0: Yeah. Well, that's another one, that's gonna be a disadvantage because a Wi Fi is a is a signal that goes out into the air and it comes back into wherever it's going to. So that's\n\nChannel 1: Yep.\n\nChannel 0: number one disadvantage. Always best to hardwire because I got a I got a lot one at home as well. The reason why I got one at home is for you guys. When they ask me questions, I know who answered it.\n\nChannel 1: Yep.\n\nChannel 0: So I've noticed that with the Wi Fi with the Wi Fi, because I try I tested it out both, and I've got the Slim Laters PlayStation five. But my speed's one gig per second.\n\nChannel 1: Yep.\n\nChannel 0: That's 1,000 Mbps, not not 100.\n\nChannel 1: Is there any way to upgrade the\n\nChannel 0: Yeah.\n\nChannel 1: network\n\nChannel 0: Hang on.\n\nChannel 1: connection\n\nChannel 0: Before\n\nChannel 1: to\n\nChannel 0: we\n\nChannel 1: them?\n\nChannel 0: do, hang on. Yeah. Yeah. We're gonna upgrade. We just just need to finish off so you understand where I'm going.\n\nBut what I need you to do is do\n\nChannel 1: Yep.\n\nChannel 0: you have the Ookla app in your phone?\n\nChannel 1: No. But I can download it.\n\nChannel 0: If you can download the Ookla, that's double o k l a app. That's for just big test you do once in a blue moon if you feel that there's something wrong with the service or something like that. It's not there to use every five seconds because then\n\nChannel 1: Yep.\n\nChannel 0: it will interrupt the service.\n\nChannel 1: Yep. I'm sorry.\n\nChannel 0: Yeah.\n\nChannel 1: Can I have the name again of the app, please?\n\nChannel 0: Ookla, double o k l a. So you can download what what phone do you have? Android or Apple?\n\nChannel 1: Apple.\n\nChannel 0: Yeah. Everybody's got an Apple. You take the first part and it's gone.\n\nChannel 1: Does it look like a blue app with, like, a clock on it?\n\nChannel 0: Yeah. It'll have Oopla on it. Yeah. Like a speed thing. Yeah.\n\nChannel 1: Is it purple?\n\nChannel 0: It could be yeah. Purple, black, something like that. There's something you just spell Ookla, double o, k l a. Orange orange kilo Lima apple. Ookla.\n\nChannel 1: I searched Oogla, and it's coming up with speed test Internet and Wi Fi test.\n\nChannel 0: Yep. Yeah. That's it. Yep. Yep.\n\nChannel 1: Okay. Oh, yeah. It's validating now.\n\nChannel 0: Yep. Can I just put you on hold for a sec?\n\nChannel 1: Yeah. No\n\nChannel 0: Alright. Thank you.\n\nChannel 1: worries.\n\nChannel 0: Sorry to keep you waiting.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Alright. So what sort of gaming does he play? Oh, okay. I'll have to get him online, see how good he is. Alright.\n\nHe's got he's got two options.\n\nChannel 1: Yep.\n\nChannel 0: I would strongly suggest this now. You're on a isometric isometric option right now where you get 100 down and 40 up. Okay? So we have Symmetrix now, which is probably the best type of service for PlayStation where you got a 100 down, a 100 up, or 200 down, 200 up. I would start off with a 100 down, 100 up.\n\nSo whatever your download speed is, so is your upload is the same, and it and it doesn't in differ. Or if he if he thinks that, you know, he's a little bit not happy with that, we can give you the 200 down and the 200 up. Now, I mean,\n\nChannel 1: No.\n\nChannel 0: obviously,\n\nChannel 1: One.\n\nChannel 0: that'll that'll be the best, that one there, the 200. You won't find any problems with that whatsoever.\n\nChannel 1: Yeah. I'll do the one where there won't be any problems.\n\nChannel 0: Alright. We'll do that one then. Now that one there is a $140 a month. Is that alright?\n\nChannel 1: A $140 a month.\n\nChannel 0: Yeah. Because it's it's a symmetric service. There is one for but see, the trouble is the other one's a 125, but it's 200 down and 25 up. And if you're playing online, you need to have both download and upload. So while you're downloading the game, you're also uploading it to the server.\n\nSo so that speed that you're uploading is allowing you to counteract who whomever you're playing against online, if that makes any sense.\n\nChannel 1: Yep. I'll actually just do a $140 a month.\n\nChannel 0: Sorry?\n\nChannel 1: I'll do the one that's a $140 a month.\n\nChannel 0: You wanna do that one. Yeah? Hello?\n\nChannel 1: Yep. Give me just a moment. I'm actually talking with my partner. Can you give me,\n\nChannel 0: Oh,\n\nChannel 1: like,\n\nChannel 0: yeah.\n\nChannel 1: seven\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: seconds?\n\nChannel 0: Yeah. Yeah. Yeah. No problem. Yep.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Hello?\n\nChannel 0: Yep.\n\nChannel 1: I will go ahead with the $140 one a month.\n\nChannel 0: Okay. Then do you want that done straightaway or at the beginning of next month?\n\nChannel 1: Can we have it done straight away?\n\nChannel 0: Alright. Yep. I'll just put that through now. What time is it? Oh, yeah.\n\nIt should be it should be done probably before 06:00. I'll I'll put that through now. Once it's done, I'll I'll give you a text on that number that finishes on 3585 and\n\nChannel 1: Nope.\n\nChannel 0: let let you know that it's all done and activated. Alright? And then, yeah, you'll you'll find a big difference. If there is anything\n\nChannel 1: No worries.\n\nChannel 0: else with that, then it'll be the PlayStation. It won't be the speed.\n\nChannel 1: Okay.\n\nChannel 0: Unless unless\n\nChannel 1: No worries.\n\nChannel 0: the speed is not not going too well. So\n\nChannel 1: No\n\nChannel 0: when\n\nChannel 1: worries.\n\nChannel 0: when you did you download the Ookla?\n\nChannel 1: Worries. Yes. I did. Do you want me to create an account? Or\n\nChannel 0: No. No. No. Just run a speed test. I just want you to click on it go so it gives you the the speed outcome on what what's on your so, also, what sort of router are you using, if you don't mind me asking?\n\nChannel 1: I think I spoke with you, actually, but it's the one where that sent it out to me.\n\nChannel 0: Oh, okay. So that's every yeah. That that's that's plenty. Yep. That's\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: know.\n\nChannel 0: wife that's a wife six three a x 3,000. So, yeah, that's that's it. That's plenty. Yep. But I was trying to advise you to get a cable from one of the LAN ports of the router.\n\nLike, you got LAN one, LAN two, LAN three, I think it is, and just get a cable directly from there to the PlayStation. You will also notice a great difference. And I've noticed that with the PlayStation I have that it would if it's on Wi Fi and if it's\n\nChannel 1: Yep.\n\nChannel 0: directly with the cable. Yeah.\n\nChannel 1: No worries.\n\nChannel 0: Alright. So were you able\n\nChannel 1: Yep.\n\nChannel 0: to run a a speed test?\n\nChannel 1: Yes. It's the test. It says 29.1 for download, and then upload is 11.3.\n\nChannel 0: No. That's that's not right. That's too low. That is way too low. I'm gonna connect I'm gonna give you a call later on, and I'm gonna send you a text.\n\nChannel 1: Yep.\n\nChannel 0: And I I need you to send me a copy of that speed. So just give me about half an hour. Alright?\n\nChannel 1: No worries. Thank\n\nChannel 0: In\n\nChannel 1: you.\n\nChannel 0: the in the meantime, I'll get all that other stuff upload changed for you.\n\nChannel 1: No worries. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Talk to you soon. Thank you. Bye.\n\nChannel 1: Yep. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.20921622216701508},{"text":"Airtel tech support.","start":1.1999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.10708096871773402}],"sentiment":"neutral","sentiment_score":0.14793507009744644,"channel":0,"num_words":5,"start":0.56,"end":2.26},{"sentences":[{"text":"Hi.","start":4.3199997,"end":4.64,"sentiment":"neutral","sentiment_score":0.17667418718338013},{"text":"How are you doing?","start":4.64,"end":5.62,"sentiment":"neutral","sentiment_score":0.2106424979865551}],"sentiment":"neutral","sentiment_score":0.20384883582592012,"channel":1,"num_words":5,"start":4.3199997,"end":5.62},{"sentences":[{"text":"I'm good.","start":5.52,"end":6.08,"sentiment":"positive","sentiment_score":0.5112475156784058},{"text":"How are 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that one there, the 200.","start":635.445,"end":637.76495,"sentiment":"neutral","sentiment_score":0.18114586547017097},{"text":"You won't find any problems with that whatsoever.","start":637.76495,"end":639.865,"sentiment":"neutral","sentiment_score":0.18342841230332851}],"sentiment":"neutral","sentiment_score":0.18216033072935212,"channel":0,"num_words":18,"start":635.445,"end":639.865},{"sentences":[{"text":"Yeah.","start":640.29,"end":640.61,"sentiment":"neutral","sentiment_score":0.2459036111831665},{"text":"I'll do the one where there won't be any problems.","start":640.61,"end":643.26996,"sentiment":"neutral","sentiment_score":0.27579000741243365}],"sentiment":"neutral","sentiment_score":0.27307306230068207,"channel":1,"num_words":11,"start":640.29,"end":643.26996},{"sentences":[{"text":"Alright.","start":644.1,"end":644.33997,"sentiment":"neutral","sentiment_score":0.2328462451696396},{"text":"We'll do that one 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PlayStation.","start":794.5,"end":796.92,"sentiment":"neutral","sentiment_score":-0.003463476779870689},{"text":"It won't be the speed.","start":796.98,"end":798.12,"sentiment":"neutral","sentiment_score":-0.054908514767885205}],"sentiment":"neutral","sentiment_score":-0.023250029852183964,"channel":0,"num_words":13,"start":794.5,"end":798.12},{"sentences":[{"text":"Okay.","start":798.76,"end":799.26,"sentiment":"neutral","sentiment_score":0.00893645640462637}],"sentiment":"neutral","sentiment_score":0.00893645640462637,"channel":1,"num_words":1,"start":798.76,"end":799.26},{"sentences":[{"text":"Unless unless","start":799.065,"end":799.78503,"sentiment":"neutral","sentiment_score":-0.028001166880130768}],"sentiment":"neutral","sentiment_score":-0.028001166880130768,"channel":0,"num_words":2,"start":799.065,"end":799.78503},{"sentences":[{"text":"No 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well.","start":799.78503,"end":802.10504,"sentiment":"neutral","sentiment_score":-0.1723867440596223},{"text":"So","start":802.10504,"end":802.505,"sentiment":"neutral","sentiment_score":-0.03259871155023575}],"sentiment":"neutral","sentiment_score":-0.15685474044746822,"channel":0,"num_words":9,"start":799.78503,"end":802.505},{"sentences":[{"text":"No","start":802.44,"end":802.68,"sentiment":"neutral","sentiment_score":-0.042642295360565186}],"sentiment":"neutral","sentiment_score":-0.042642295360565186,"channel":1,"num_words":1,"start":802.44,"end":802.68},{"sentences":[{"text":"when","start":802.505,"end":802.745,"sentiment":"neutral","sentiment_score":-0.04842161759734154}],"sentiment":"neutral","sentiment_score":-0.04842161759734154,"channel":0,"num_words":1,"start":802.505,"end":802.745},{"sentences":[{"text":"worries.","start":802.68,"end":803.145,"sentiment":"neutral","sentiment_score":-0.01903504692018032}],"sentiment":"neutral","sentiment_score":-0.01903504692018032,"channel":1,"num_words":1,"start":802.68,"end":803.145},{"sentences":[{"text":"when you did you download the Ookla?","start":802.745,"end":804.84503,"sentiment":"neutral","sentiment_score":-0.009390415756830148}],"sentiment":"neutral","sentiment_score":-0.009390415756830148,"channel":0,"num_words":7,"start":802.745,"end":804.84503},{"sentences":[{"text":"Worries.","start":804.905,"end":805.405,"sentiment":"neutral","sentiment_score":-0.30964863300323486},{"text":"Yes.","start":805.54504,"end":805.78503,"sentiment":"neutral","sentiment_score":-0.023266851902008057},{"text":"I did.","start":805.78503,"end":806.34503,"sentiment":"neutral","sentiment_score":-0.010645966976881027},{"text":"Do you want me to create an 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that's a wife six three a x 3,000.","start":832.245,"end":837.525,"sentiment":"neutral","sentiment_score":0.08834800372521083},{"text":"So, yeah, that's that's it.","start":837.525,"end":838.645,"sentiment":"neutral","sentiment_score":0.1826740324497223},{"text":"That's plenty.","start":838.645,"end":839.205,"sentiment":"neutral","sentiment_score":0.30405019223690033},{"text":"Yep.","start":839.205,"end":839.525,"sentiment":"neutral","sentiment_score":0.11716671288013458},{"text":"But I was trying to advise you to get a cable from one of the LAN ports of the router.","start":839.525,"end":845.21,"sentiment":"neutral","sentiment_score":0.05490576718002558}],"sentiment":"neutral","sentiment_score":0.09545634153324205,"channel":0,"num_words":37,"start":832.245,"end":845.21},{"sentences":[{"text":"Like, you got LAN one, LAN two, LAN three, I think it is, and just get a cable directly from there to the 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hour.","start":890.685,"end":892.125,"sentiment":"neutral","sentiment_score":0.026042375480756164},{"text":"Alright?","start":892.125,"end":892.625,"sentiment":"neutral","sentiment_score":0.0555943101644516}],"sentiment":"neutral","sentiment_score":0.030009288256141273,"channel":0,"num_words":22,"start":887.48505,"end":892.625},{"sentences":[{"text":"No 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you.","start":900.445,"end":900.84503,"sentiment":"positive","sentiment_score":0.7559274733066559},{"text":"Bye.","start":900.84503,"end":901.2929,"sentiment":"positive","sentiment_score":0.4205000400543213}],"sentiment":"positive","sentiment_score":0.4586020920957838,"channel":0,"num_words":7,"start":899.645,"end":901.2929},{"sentences":[{"text":"Yep.","start":901.335,"end":901.655,"sentiment":"neutral","sentiment_score":0.1880459040403366},{"text":"Bye.","start":901.655,"end":902.155,"sentiment":"neutral","sentiment_score":-0.1157899647951126}],"sentiment":"neutral","sentiment_score":0.036127969622612006,"channel":1,"num_words":2,"start":901.335,"end":902.155}]},"summary":{"result":"success","short":"A professional gamer contacts Airtel tech support to troubleshoot issues with the Wi Fi connection on their PS five network. The agent recommends upgrading the network and installing the Ookla app for testing speed. The customer is interested in One Gaming, a larger service with a $140 monthly fee, and the agent provides a service where they can get up and down. The agent also explains that the service is a symmetric service and offers to send a copy of the test."},"intents":{"segments":[{"text":"giving you this call this afternoon because I just wanted to inquire about the Wi Fi connection.","start_word":27,"end_word":43,"intents":[{"intent":"Request wifi connection","confidence_score":0.011175174}]},{"text":"And are you connected to the to the to the PlayStation via Wi Fi or hard wiring? By Wi Fi.","start_word":289,"end_word":308,"intents":[{"intent":"Upgrade wi fi","confidence_score":0.20515884}]},{"text":"But I can download it. If you can download the Ookla, that's double o k l a app.","start_word":486,"end_word":503,"intents":[{"intent":"Download ookla app","confidence_score":0.23765649},{"intent":"Download phone app","confidence_score":0.0014687723}]},{"text":"It'll have Oopla on it. Yeah.","start_word":608,"end_word":613,"intents":[{"intent":"Confirm availability","confidence_score":0.14495032}]},{"text":"I searched Oogla, and it's coming up with speed test Internet and Wi Fi test.","start_word":647,"end_word":661,"intents":[{"intent":"Ask for speed test","confidence_score":0.0018947033}]},{"text":"So what sort of gaming does he play? Oh, okay.","start_word":700,"end_word":709,"intents":[{"intent":"Inquire about gaming options","confidence_score":0.14365707}]},{"text":"So whatever your download speed is, so is your upload is the same, and it and it doesn't in differ. Or if he if he thinks that, you know, he's a little bit not happy with that, we can give you the 200 down and the 200 up.","start_word":791,"end_word":838,"intents":[{"intent":"Suggest comparing speeds","confidence_score":0.0037554104}]},{"text":"Now that one there is a $140 a month.","start_word":880,"end_word":888,"intents":[{"intent":"Provide information about pricing","confidence_score":0.0002705118}]},{"text":"I will go ahead with the $140 one a month. Okay. Then do you want that done straightaway or at the beginning of next month? Can we have it done straight away?","start_word":1035,"end_word":1066,"intents":[{"intent":"Schedule service upgrade","confidence_score":0.004008533}]},{"text":"Do you want me to create an account? Or No. No. No. Just run a speed test. I just want you to click on it go so it gives you the the speed outcome on what what's on your so, also, what sort of router are you using, if you don't mind me asking?","start_word":1182,"end_word":1235,"intents":[{"intent":"Request information","confidence_score":0.018383874}]},{"text":"Just run a speed test. I just want you to click on it go so it gives you the the speed outcome on what what's on your so, also, what sort of router are you using, if you don't mind me asking?","start_word":1194,"end_word":1235,"intents":[{"intent":"Request speed test","confidence_score":0.13114725},{"intent":"Confirm router type","confidence_score":0.11843324}]},{"text":"You will also notice a great difference. And I've noticed that with the PlayStation I have that it would if it's on Wi Fi and if it's Yep. directly with the cable. Yeah.","start_word":1330,"end_word":1362,"intents":[{"intent":"Provide recommendations","confidence_score":0.000549975}]},{"text":"That's that's not right. That's too low.","start_word":1392,"end_word":1398,"intents":[{"intent":"Express frustration","confidence_score":0.0020782107}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel tech support. Hi. How are you doing?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.17010898888111117},{"text":"I'm good.","start_word":10,"end_word":11,"sentiment":"positive","sentiment_score":0.5119321346282959},{"text":"How are you?","start_word":12,"end_word":14,"sentiment":"neutral","sentiment_score":0.306279718875885},{"text":"That's good to hear. I'm good as well. That's I'm just good.","start_word":15,"end_word":26,"sentiment":"positive","sentiment_score":0.5360280871391296},{"text":"giving you this call this afternoon because I just wanted to inquire about the Wi Fi connection. Mhmm. So I'm a gamer, and every time I game, the Internet connection makes the game lag. And when Okay. I use Hang the on. Wi Before Fi we go any further, yep. let me just check your services. Could No I worries. just have your hang on. Your first name? Amou, a m o u. Sorry? Amou, a m o u. And and now yep. Okay. Okay. So you're on the Linham Networks, and you're on alright. So you're a professional gamer, are you? I'm not a professional gamer, but my partner is a professional gamer who games Yeah. and Well, professional gamer on 100 Mbps is not gonna get a good reception. He's alright. gonna he's gonna notice lagging and stuff like that. That that's a 100%. I've had gamers on a 100, and they all complain about that last end twitch, which leaves in that split second behind the other component and stuff like that or if they're if they're doing it online with someone else and stuff like that. So Next. we have found that the 100, it it does give that sort of disadvantage. So we always tell them to go to the next level up, And if they do, they're perfect. But, Hans, you're on the phone. Are you in front of a computer now? No. I'm not a fan of a computer. Yes. Are you at home? Alright. Have you got the Ookla app on your phone? And are you connected to the to the to the PlayStation via Wi Fi or hard wiring? By Wi Fi. Yeah.","start_word":27,"end_word":308,"sentiment":"neutral","sentiment_score":-0.1017365385183787},{"text":"Well, that's another one, that's gonna be a disadvantage because a Wi Fi is a is a signal that goes out into the air and it comes back into wherever it's going to.","start_word":309,"end_word":341,"sentiment":"negative","sentiment_score":-0.3661419451236725},{"text":"So that's Yep. number one disadvantage. Always best to hardwire because I got a I got a lot one at home as well. The reason why I got one at home is for you guys. When they ask me questions, I know who answered it. Yep. So I've noticed that with the Wi Fi with the Wi Fi, because I try I tested it out both, and I've got the Slim Laters PlayStation five. But my speed's one gig per second. Yep. That's 1,000 Mbps, not not 100. Is there any way to upgrade the Yeah. network Hang on. connection Before to we them? do, hang on. Yeah. Yeah. We're gonna upgrade. We just just need to finish off so you understand where I'm going. But what I need you to do is do Yep. you have the Ookla app in your phone? No. But I can download it. If you can download the Ookla, that's double o k l a app. That's for just big test you do once in a blue moon if you feel that there's something wrong with the service or something like that. It's not there to use every five seconds because then Yep. it will interrupt the service. Yep. I'm sorry. Yeah. Can I have the name again of the app, please? Ookla, double o k l a. So you can download what what phone do you have? Android or Apple? Apple. Yeah. Everybody's got an Apple. You take the first part and it's gone. Does it look like a blue app with, like, a clock on it? Yeah. It'll have Oopla on it. Yeah. Like a speed thing. Yeah. Is it purple? It could be yeah. Purple, black, something like that. There's something you just spell Ookla, double o, k l a. Orange orange kilo Lima apple. Ookla. I searched Oogla, and it's coming up with speed test Internet and Wi Fi test. Yep. Yeah. That's it. Yep. Yep. Okay. Oh, yeah. It's validating now. Yep. Can I just put you on hold for a sec? Yeah. No Alright. Thank you. worries. Sorry to keep you waiting. Yeah. No worries. Alright. So what sort of gaming does he play? Oh, okay. I'll have to get him online, see how good he is. Alright. He's got he's got two options. Yep. I would strongly suggest this now. You're on a isometric isometric option right now where you get 100 down and 40 up. Okay? So we have Symmetrix now, which is probably the best type of service for PlayStation where you got a 100 down, a 100 up, or 200 down, 200 up. I would start off with a 100 down, 100 up. So whatever your download speed is, so is your upload is the same, and it and it doesn't in differ. Or if he if he thinks that, you know, he's a little bit not happy with that, we can give you the 200 down and the 200 up. Now, I mean, No. obviously, One. that'll that'll be the best, that one there, the 200. You won't find any problems with that whatsoever. Yeah. I'll do the one where there won't be any problems. Alright. We'll do that one then. Now that one there is a $140 a month. Is that alright? A $140 a month. Yeah. Because it's it's a symmetric service. There is one for but see, the trouble is the other one's a 125, but it's 200 down and 25 up. And if you're playing online, you need to have both download and upload. So while you're downloading the game, you're also uploading it to the server. So so that speed that you're uploading is allowing you to counteract who whomever you're playing against online, if that makes any sense. Yep. I'll actually just do a $140 a month. Sorry? I'll do the one that's a $140 a month. You wanna do that one. Yeah? Hello? Yep. Give me just a moment. I'm actually talking with my partner. Can you give me, Oh, like, yeah. seven Yeah. Yeah. seconds? Yeah. Yeah. Yeah. No problem. Yep. No worries.","start_word":342,"end_word":1029,"sentiment":"neutral","sentiment_score":0.045997742411875445},{"text":"Thank you.","start_word":1030,"end_word":1031,"sentiment":"positive","sentiment_score":0.4688110053539276},{"text":"Okay. Hello? Yep. I will go ahead with the $140 one a month. Okay. Then do you want that done straightaway or at the beginning of next month? Can we have it done straight away? Alright. Yep. I'll just put that through now. What time is it? Oh, yeah. It should be it should be done probably before 06:00. I'll I'll put that through now. Once it's done, I'll I'll give you a text on that number that finishes on 3585 and Nope. let let you know that it's all done and activated. Alright? And then, yeah, you'll you'll find a big difference. If there is anything No worries. else with that, then it'll be the PlayStation. It won't be the speed. Okay. Unless unless No worries. the speed is not not going too well. So No when worries. when you did you download the Ookla? Worries. Yes. I did. Do you want me to create an account? Or No. No. No. Just run a speed test. I just want you to click on it go so it gives you the the speed outcome on what what's on your so, also, what sort of router are you using, if you don't mind me asking? I think I spoke with you, actually, but it's the one where that sent it out to me. Oh, okay. So that's every yeah.","start_word":1032,"end_word":1259,"sentiment":"neutral","sentiment_score":0.07877191513155897},{"text":"That that's that's plenty.","start_word":1260,"end_word":1263,"sentiment":"positive","sentiment_score":0.3436764180660248},{"text":"Yep. That's I a know. wife that's a wife six three a x 3,000. So, yeah, that's that's it. That's plenty. Yep. But I was trying to advise you to get a cable from one of the LAN ports of the router. Like, you got LAN one, LAN two, LAN three, I think it is, and just get a cable directly from there to the PlayStation.","start_word":1264,"end_word":1329,"sentiment":"neutral","sentiment_score":0.1048419624567032},{"text":"You will also notice a great difference.","start_word":1330,"end_word":1336,"sentiment":"positive","sentiment_score":0.3498404920101166},{"text":"And I've noticed that with the PlayStation I have that it would if it's on Wi Fi and if it's Yep. directly with the cable. Yeah. No worries. Alright. So were you able Yep. to run a a speed test? Yes. It's the test. It says 29.1 for download, and then upload is 11.3. No.","start_word":1337,"end_word":1391,"sentiment":"neutral","sentiment_score":0.07739326357841492},{"text":"That's that's not right. That's too low. That is way too low.","start_word":1392,"end_word":1403,"sentiment":"negative","sentiment_score":-0.45567378401756287},{"text":"I'm gonna connect I'm gonna give you a call later on, and I'm gonna send you a text. Yep. And I I need you to send me a copy of that speed. So just give me about half an hour. Alright? No worries. Thank In you. the in the meantime, I'll get all that other stuff upload changed for you. No worries. Thank Alright. you. Talk to you soon.","start_word":1404,"end_word":1472,"sentiment":"neutral","sentiment_score":0.07838286535031554},{"text":"Thank you. Bye.","start_word":1473,"end_word":1475,"sentiment":"positive","sentiment_score":0.5797809958457947},{"text":"Yep. Bye.","start_word":1476,"end_word":1477,"sentiment":"neutral","sentiment_score":0.17702363431453705}],"average":{"sentiment":"neutral","sentiment_score":0.028710695134446657}}}}