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Adam, I hope you still remember the company and also our previous conversation. I called you last November, sir. Name of the company again, it's Cloud Solution IT. Yes, sir. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, PowerApps, and many more. And the actual, sir, reason for my call today, we're hoping back to check if you have any available schedule to have the catch up meeting with the about Geth, maybe on last week of this month. Yes, sir. Yes, sir. When when do you think is the best time can I call you again, sir? Because the last time you asked me to call you back Mhmm. Sorry. Mhmm. Alright. Mhmm. Maybe we can schedule something in October, sir, on second week. Yep. We could schedule something on the second week of September, sir. On the week of the twelfth, On October, sir. Yep. Week of the twelfth, sir, of October. Mhmm. The the fourteenth, sir. Would would would that be okay? 2PM? Alright. Okay. That that would be wonderful. I'll be sending the invite right away, sir, on October 14 at 2PM. Alright? Okay. You you mentioned, sir, you will be back when again? This first week of October. Fifth of October. Alright. Okay. I'll be sending the invite, sir, on October 14 for October 14 meeting. Alright. Thank you so much, and have a good day, Adam. Thank you. 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Good afternoon. Adam, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Adam, I hope you still remember the company and also our previous conversation. I called you last November, sir. Name of the company again, it's Cloud Solution IT. Yes, sir.\n\nSir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, PowerApps, and many more. And the actual, sir, reason for my call today, we're hoping back to check if you have any available schedule to have the catch up meeting with the about Geth, maybe on last week of this month. Yes, sir. Yes, sir.\n\nWhen when do you think is the best time can I call you again, sir? Because the last time you asked me to call you back Mhmm. Sorry. Mhmm. Alright.\n\nMhmm. Maybe we can schedule something in October, sir, on second week. Yep. We could schedule something on the second week of September, sir. On the week of the twelfth, On October, sir.\n\nYep. Week of the twelfth, sir, of October. Mhmm. The the fourteenth, sir. Would would would that be okay?\n\n2PM? Alright. Okay. That that would be wonderful. I'll be sending the invite right away, sir, on October 14 at 2PM.\n\nAlright? Okay. You you mentioned, sir, you will be back when again? This first week of October. Fifth of October.\n\nAlright. Okay. I'll be sending the invite, sir, on October 14 for October 14 meeting. Alright. Thank you so much, and have a good day, Adam.\n\nThank you. 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Inflate. Adam speaking.\n\nChannel 0: Yes. Good afternoon. Adam, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Adam, I hope you still remember the company and also our previous conversation. I called you last November, sir. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Yep.\n\nChannel 0: Yes, sir. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, PowerApps, and many more. And the actual, sir, reason for my call today, we're hoping back to check if you have any available schedule to have the catch up meeting with the about Geth, maybe on last week of this month.\n\nChannel 1: No. Not at this stage. I'm sorry. I am completely flat out. We're trying to get\n\nChannel 0: Yes,\n\nChannel 1: work\n\nChannel 0: sir.\n\nChannel 1: out of the way. So, no, that's not feasible for me right now.\n\nChannel 0: Yes, sir. When when do you think is the best time can I call you again, sir? Because the last time you asked me to call you\n\nChannel 1: Oh,\n\nChannel 0: back Mhmm. Sorry.\n\nChannel 1: yeah. Look. To be honest with you, I'm actually gonna be on leave as of\n\nChannel 0: Mhmm.\n\nChannel 1: next week.\n\nChannel 0: Alright.\n\nChannel 1: So I will be back was it thirtieth, the first.\n\nChannel 0: Mhmm.\n\nChannel 1: I will be back from the October 5.\n\nChannel 0: Maybe we can schedule something in October, sir, on second\n\nChannel 1: Yes. Sorry. Can you repeat that?\n\nChannel 0: week.\n\nChannel 1: The phone cut out.\n\nChannel 0: Yep. We could schedule something on the second week of September, sir. On the week\n\nChannel 1: No.\n\nChannel 0: of the\n\nChannel 1: Not\n\nChannel 0: twelfth,\n\nChannel 1: no. I'm I'm not gonna be no. No. For September. No.\n\nOctober.\n\nChannel 0: On October, sir. Yep. Week of the twelfth, sir, of October.\n\nChannel 1: Yep. Sure. Probably\n\nChannel 0: Mhmm.\n\nChannel 1: a Wednesday.\n\nChannel 0: The the fourteenth, sir. Would would would that be okay?\n\nChannel 1: Yep. Yep.\n\nChannel 0: 2PM?\n\nChannel 1: Yep.\n\nChannel 0: Alright. Okay. That that would be wonderful. I'll be sending the invite right away, sir, on October 14 at 2PM.\n\nChannel 1: No problem.\n\nChannel 0: Alright? Okay. You you mentioned, sir, you will be back when again? This first week\n\nChannel 1: Fifth.\n\nChannel 0: of October. Fifth\n\nChannel 1: Yep.\n\nChannel 0: of October. Alright. Okay.\n\nChannel 1: Yep.\n\nChannel 0: I'll be sending the invite, sir, on October 14 for October 14 meeting.\n\nChannel 1: No problem.\n\nChannel 0: Alright. Thank you so much, and have a good day, Adam. Thank you.\n\nChannel 1: K. Bye.\n\nChannel 0: Alright.","paragraphs":[{"sentences":[{"text":"Yellow.","start":24.595001,"end":24.915,"sentiment":"neutral","sentiment_score":0.03999206423759461},{"text":"Inflate.","start":24.915,"end":25.395,"sentiment":"neutral","sentiment_score":0.07307782769203186},{"text":"Adam speaking.","start":25.395,"end":26.215,"sentiment":"neutral","sentiment_score":0.0521868783980608}],"sentiment":"neutral","sentiment_score":0.054360912181437016,"channel":1,"num_words":4,"start":24.595001,"end":26.215},{"sentences":[{"text":"Yes.","start":27.9,"end":28.4,"sentiment":"neutral","sentiment_score":0.17862875759601593},{"text":"Good afternoon.","start":28.78,"end":29.52,"sentiment":"positive","sentiment_score":0.41135938465595245},{"text":"Adam, it's Ronald from Cloud Solution IT.","start":29.98,"end":34.16,"sentiment":"neutral","sentiment_score":0.2769546700375421},{"text":"How are you doing 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again?","start":173.38,"end":175.48001,"sentiment":"neutral","sentiment_score":0.06923170834779739},{"text":"This first week","start":175.54001,"end":177.54001,"sentiment":"neutral","sentiment_score":0.035414724300305046}],"sentiment":"neutral","sentiment_score":0.06916272466381392,"channel":0,"num_words":15,"start":172.02,"end":177.54001},{"sentences":[{"text":"Fifth.","start":177.37,"end":177.87,"sentiment":"neutral","sentiment_score":0.03740280866622925}],"sentiment":"neutral","sentiment_score":0.03740280866622925,"channel":1,"num_words":1,"start":177.37,"end":177.87},{"sentences":[{"text":"of 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meeting.","start":181.55501,"end":185.015,"sentiment":"neutral","sentiment_score":0.18993536210977113}],"sentiment":"neutral","sentiment_score":0.18993536210977113,"channel":0,"num_words":13,"start":181.55501,"end":185.015},{"sentences":[{"text":"No problem.","start":185.94499,"end":186.685,"sentiment":"neutral","sentiment_score":0.20362558960914612}],"sentiment":"neutral","sentiment_score":0.20362558960914612,"channel":1,"num_words":2,"start":185.94499,"end":186.685},{"sentences":[{"text":"Alright.","start":187.155,"end":187.63501,"sentiment":"neutral","sentiment_score":0.10838759690523148},{"text":"Thank you so much, and have a good day, Adam.","start":187.63501,"end":189.655,"sentiment":"positive","sentiment_score":0.8103895574808121},{"text":"Thank you.","start":189.71501,"end":190.375,"sentiment":"positive","sentiment_score":0.7591570913791656}],"sentiment":"positive","sentiment_score":0.7485074888055141,"channel":0,"num_words":13,"start":187.155,"end":190.375},{"sentences":[{"text":"K.","start":190.50499,"end":190.745,"sentiment":"neutral","sentiment_score":0.18293151259422305},{"text":"Bye.","start":190.745,"end":191.245,"sentiment":"neutral","sentiment_score":0.28535932302474976}],"sentiment":"neutral","sentiment_score":0.2341454178094864,"channel":1,"num_words":2,"start":190.50499,"end":191.245},{"sentences":[{"text":"Alright.","start":191.795,"end":192.295,"sentiment":"neutral","sentiment_score":-0.09627976268529892}],"sentiment":"neutral","sentiment_score":-0.09627976268529892,"channel":0,"num_words":1,"start":191.795,"end":192.295}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Adam, to check if he has any available schedule for a catch-up meeting with Geth. Adam is currently on leave and unable to schedule a meeting on the second week of September. They agree to schedule the meeting for October 14th at 2 PM."},"intents":{"segments":[{"text":"And the actual, sir, reason for my call today, we're hoping back to check if you have any available schedule to have the catch up meeting with the about Geth, maybe on last week of this month.","start_word":99,"end_word":135,"intents":[{"intent":"Schedule meeting","confidence_score":0.258472}]},{"text":"So I will be back was it thirtieth, the first. Mhmm. I will be back from the October 5. Maybe we can schedule something in October, sir, on second Yes.","start_word":218,"end_word":247,"intents":[{"intent":"Schedule a meeting","confidence_score":0.044707876}]}]},"sentiments":{"segments":[{"text":"Yellow. Inflate. Adam speaking. Yes.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.08091310411691666},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.39329585433006287},{"text":"Adam, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":7,"end_word":18,"sentiment":"neutral","sentiment_score":0.27792543172836304},{"text":"Good. How are you? I'm doing wonderful. Thank you for asking.","start_word":19,"end_word":29,"sentiment":"positive","sentiment_score":0.6201494932174683},{"text":"Adam, I hope you still remember the company and also our previous conversation. I called you last November, sir. Name of the company again, it's Cloud Solution IT. Yep. Yes, sir. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, manage three six five, Power BI, PowerApps, and many more. And the actual, sir, reason for my call today, we're hoping back to check if you have any available schedule to have the catch up meeting with the about Geth, maybe on last week of this month.","start_word":30,"end_word":135,"sentiment":"neutral","sentiment_score":0.05716954171657562},{"text":"No. Not at this stage. I'm sorry. I am completely flat out. We're trying to get Yes, work sir. out of the way. So, no, that's not feasible for me right now.","start_word":136,"end_word":167,"sentiment":"negative","sentiment_score":-0.5101976990699768},{"text":"Yes, sir. When when do you think is the best time can I call you again, sir? Because the last time you asked me to call you Oh, back Mhmm. Sorry. yeah. Look. To be honest with you, I'm actually gonna be on leave as of Mhmm. next week. Alright. So I will be back was it thirtieth, the first. Mhmm. I will be back from the October 5. Maybe we can schedule something in October, sir, on second Yes. Sorry. Can you repeat that? week. The phone cut out. Yep. We could schedule something on the second week of September, sir. On the week No. of the Not twelfth, no. I'm I'm not gonna be no. No. For September. No. October. On October, sir. Yep. Week of the twelfth, sir, of October. Yep. Sure. Probably Mhmm. a Wednesday. The the fourteenth, sir. Would would would that be okay? Yep. Yep. 2PM? Yep. Alright.","start_word":168,"end_word":321,"sentiment":"neutral","sentiment_score":-0.016882346477359533},{"text":"Okay. That that would be wonderful.","start_word":322,"end_word":327,"sentiment":"positive","sentiment_score":0.6053629517555237},{"text":"I'll be sending the invite right away, sir, on October 14 at 2PM. No problem. Alright? Okay. You you mentioned, sir, you will be back when again? This first week Fifth. of October. Fifth Yep. of October. Alright. Okay. Yep. I'll be sending the invite, sir, on October 14 for October 14 meeting. No problem. Alright.","start_word":328,"end_word":383,"sentiment":"neutral","sentiment_score":0.15156765282154083},{"text":"Thank you so much, and have a good day, Adam. Thank you.","start_word":384,"end_word":395,"sentiment":"positive","sentiment_score":0.7776135802268982},{"text":"K. Bye. Alright.","start_word":396,"end_word":398,"sentiment":"neutral","sentiment_score":0.19349579513072968}],"average":{"sentiment":"neutral","sentiment_score":0.048964494274508566}}}}