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Just wanted to confirm if you will be needing a router or you already have one because we're currently processing your order, activating the service at the address. Okay. Sure. Okay. Can I have the make and model of the router? Make and model of the router. Yeah. It's the link. Mhmm. What model? You can see that underneath the router, there's a sticker. No. The model only. Is it a Tippelink Archer c 20? TP Link only? No. Like, a Wi Fi six router model or dual band router? Okay. So I'm not sure yet if this router is compatible. But once the activation is successful, we'll then send you an email instruction on how to set up that router. And Archer c 20. Is it brand new or has been used? From a previous tenant? It yeah. Okay. Upon checking here, this router has a PPPoE authentication, which will be needing to set up the Internet, but I cannot guarantee it since it's it's been used because still might establish a connection for some reason. Might be lock still lock in with other ISP or the router is faulty, but we can check first. So after we activate the service, we'll then send you an email instruction on how to set up that router. And if you run into any issues, you can give us a callback so we can assist you, or I can walk you through over the phone as well on setting it up. Yeah. We need to check it first. I'm not sure yet since it's already been used from the previous ISP. Yeah. If the connection did not establish after you follow the instruction via our email, you can give us a callback so we can assist. We can check if the router is faulty. Because we can provide you a new one if ever since you opted for twelve month contract. You have a free router. Yeah. But you need to settle the delivery fee for it if ever you'll be getting that. Okay then. Okay. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Clinton Lee?\n\nYeah. Just wanted to confirm if you will be needing a router or you already have one because we're currently processing your order, activating the service at the address. Okay. Sure. Okay.\n\nCan I have the make and model of the router? Make and model of the router. Yeah. It's the link. Mhmm.\n\nWhat model? You can see that underneath the router, there's a sticker. No. The model only. Is it a Tippelink Archer c 20?\n\nTP Link only? No. Like, a Wi Fi six router model or dual band router? Okay. So I'm not sure yet if this router is compatible.\n\nBut once the activation is successful, we'll then send you an email instruction on how to set up that router. And Archer c 20. Is it brand new or has been used? From a previous tenant? It yeah.\n\nOkay. Upon checking here, this router has a PPPoE authentication, which will be needing to set up the Internet, but I cannot guarantee it since it's it's been used because still might establish a connection for some reason. Might be lock still lock in with other ISP or the router is faulty, but we can check first. So after we activate the service, we'll then send you an email instruction on how to set up that router. And if you run into any issues, you can give us a callback so we can assist you, or I can walk you through over the phone as well on setting it up.\n\nYeah. We need to check it first. I'm not sure yet since it's already been used from the previous ISP. Yeah. If the connection did not establish after you follow the instruction via our email, you can give us a callback so we can assist.\n\nWe can check if the router is faulty. Because we can provide you a new one if ever since you opted for twelve month contract. You have a free router. Yeah. But you need to settle the delivery fee for it if ever you'll be getting that.\n\nOkay then. Okay. 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Yep. Yeah. That's right. Yep. Yep. Give me one second. This is there's a router. Yes. We don't need a router. Who? I think we have a router already. TP Link? Is it TP Link? The the what? The make and model? Where where do I find this? Where how do I know what model is? Is it a new Mac? The model? The it doesn't it doesn't say. It says it just says tapered in care. No. I didn't see anything. The model the model is Archer c 20. No. It it was already here when we got here. Sorry? From previous tenant. Yeah. Yep. Okay. So I can use this router? Okay. Okay. Cool. No worries. Okay. Okay. Sure thing. Okay. Cool. No worries. Thank you. 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Yep. Yeah. That's right. Yep.\n\nYep. Give me one second. This is there's a router. Yes. We don't need a router.\n\nWho? I think we have a router already. TP Link? Is it TP Link? The the what?\n\nThe make and model? Where where do I find this? Where how do I know what model is? Is it a new Mac? The model?\n\nThe it doesn't it doesn't say. It says it just says tapered in care. No. I didn't see anything. The model the model is Archer c 20.\n\nNo. It it was already here when we got here. Sorry? From previous tenant. Yeah.\n\nYep. Okay. So I can use this router? Okay. Okay.\n\nCool. No worries. Okay. Okay. Sure thing.\n\nOkay. Cool. No worries. Thank you. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I\n\nChannel 1: Yep.\n\nChannel 0: speaking with Clinton\n\nChannel 1: Yeah.\n\nChannel 0: Lee?\n\nChannel 1: That's right. Yep.\n\nChannel 0: Yeah. Just wanted to confirm if you will be needing a router or you already have one because we're currently processing your order, activating the service at the address.\n\nChannel 1: Yep. Give me one second.\n\nChannel 0: Okay. Sure.\n\nChannel 1: This is there's a router. Yes. We don't need a router. Who? I think we have a router already.\n\nTP Link? Is it TP Link?\n\nChannel 0: Okay. Can I have the make and model of the router?\n\nChannel 1: The the what?\n\nChannel 0: Make and model\n\nChannel 1: The make and model?\n\nChannel 0: of the router. Yeah.\n\nChannel 1: Where where\n\nChannel 0: It's\n\nChannel 1: do I find\n\nChannel 0: the\n\nChannel 1: this?\n\nChannel 0: link. Mhmm. What\n\nChannel 1: Where\n\nChannel 0: model?\n\nChannel 1: how do I know what model is?\n\nChannel 0: You can see that underneath the router, there's a sticker.\n\nChannel 1: Is it a new Mac?\n\nChannel 0: No. The model only.\n\nChannel 1: The model? The\n\nChannel 0: Is it a Tippelink Archer c 20?\n\nChannel 1: it doesn't it doesn't say. It says\n\nChannel 0: TP Link\n\nChannel 1: it\n\nChannel 0: only?\n\nChannel 1: just says tapered in care.\n\nChannel 0: No. Like, a Wi Fi six router model or dual band router?\n\nChannel 1: No. I didn't see anything.\n\nChannel 0: Okay. So I'm not sure yet if this router is compatible. But once the activation is successful, we'll then send you an email instruction on how to set up that router. And\n\nChannel 1: The model the model is Archer c 20.\n\nChannel 0: Archer c 20. Is it brand new or has been\n\nChannel 1: No.\n\nChannel 0: used?\n\nChannel 1: It it was already here when we got here.\n\nChannel 0: From a previous tenant?\n\nChannel 1: Sorry?\n\nChannel 0: It\n\nChannel 1: From previous tenant. Yeah.\n\nChannel 0: yeah.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Upon checking here, this router has a PPPoE authentication, which will be needing to set up the Internet, but I cannot guarantee it since it's it's been used because still might establish a connection for some reason. Might be lock still lock in with other ISP or the router is faulty, but we can check first. So after we activate the service, we'll then send you an email instruction on how to set up that router. And if you run into any issues, you can give us a callback so we can assist you, or I can walk you through over the phone as well on\n\nChannel 1: Okay.\n\nChannel 0: setting it up.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: I can use this router?\n\nChannel 0: We need to check it first. I'm not sure yet since it's already been used from the previous ISP.\n\nChannel 1: Okay. Okay. Cool.\n\nChannel 0: Yeah.\n\nChannel 1: No worries.\n\nChannel 0: If the connection did not establish after you follow the instruction via our email, you can give us a callback so we can assist. We can check if the router is faulty. Because we\n\nChannel 1: Okay.\n\nChannel 0: can provide you a new one if ever since you opted for twelve month contract. You\n\nChannel 1: Okay.\n\nChannel 0: have\n\nChannel 1: Sure\n\nChannel 0: a\n\nChannel 1: thing.\n\nChannel 0: free router. Yeah. But you need to settle the delivery fee for it if ever you'll be getting that.\n\nChannel 1: Okay. Cool. No worries.\n\nChannel 0: Okay then.\n\nChannel 1: Thank\n\nChannel 0: Okay.\n\nChannel 1: you. Bye.\n\nChannel 0: We'll update","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.028476767241954803}],"sentiment":"neutral","sentiment_score":0.028476767241954803,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Yes.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.11853420734405518},{"text":"Hello.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.1608412116765976},{"text":"Good morning.","start":3.6,"end":4.24,"sentiment":"positive","sentiment_score":0.43521662056446075},{"text":"This is Maureen from Airtel tech support.","start":4.24,"end":7.06,"sentiment":"neutral","sentiment_score":0.26913735057626453},{"text":"Am 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contract.","start":211.33499,"end":215.675,"sentiment":"neutral","sentiment_score":0.041401112576325734},{"text":"You","start":216.455,"end":216.615,"sentiment":"neutral","sentiment_score":0.02185913175344467}],"sentiment":"neutral","sentiment_score":0.04017973877489567,"channel":0,"num_words":16,"start":211.33499,"end":216.615},{"sentences":[{"text":"Okay.","start":216.475,"end":216.715,"sentiment":"neutral","sentiment_score":0.024827174842357635}],"sentiment":"neutral","sentiment_score":0.024827174842357635,"channel":1,"num_words":1,"start":216.475,"end":216.715},{"sentences":[{"text":"have","start":216.615,"end":216.855,"sentiment":"neutral","sentiment_score":0.012332627549767494}],"sentiment":"neutral","sentiment_score":0.012332627549767494,"channel":0,"num_words":1,"start":216.615,"end":216.855},{"sentences":[{"text":"Sure","start":216.715,"end":216.955,"sentiment":"neutral","sentiment_score":0.04874962568283081}],"sentiment":"neutral","sentiment_score":0.04874962568283081,"channel":1,"num_words":1,"start":216.715,"end":216.955},{"sentences":[{"text":"a","start":216.855,"end":217.015,"sentiment":"neutral","sentiment_score":0.03161090612411499}],"sentiment":"neutral","sentiment_score":0.03161090612411499,"channel":0,"num_words":1,"start":216.855,"end":217.015},{"sentences":[{"text":"thing.","start":216.955,"end":217.455,"sentiment":"neutral","sentiment_score":0.031897805631160736}],"sentiment":"neutral","sentiment_score":0.031897805631160736,"channel":1,"num_words":1,"start":216.955,"end":217.455},{"sentences":[{"text":"free 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then.","start":224.99095,"end":225.89095,"sentiment":"neutral","sentiment_score":0.22627762705087662}],"sentiment":"neutral","sentiment_score":0.22627762705087662,"channel":0,"num_words":2,"start":224.99095,"end":225.89095},{"sentences":[{"text":"Thank","start":225.995,"end":226.235,"sentiment":"positive","sentiment_score":0.40314847230911255}],"sentiment":"positive","sentiment_score":0.40314847230911255,"channel":1,"num_words":1,"start":225.995,"end":226.235},{"sentences":[{"text":"Okay.","start":226.03094,"end":226.53094,"sentiment":"positive","sentiment_score":0.36735275387763977}],"sentiment":"positive","sentiment_score":0.36735275387763977,"channel":0,"num_words":1,"start":226.03094,"end":226.53094},{"sentences":[{"text":"you.","start":226.235,"end":226.735,"sentiment":"positive","sentiment_score":0.3603006601333618},{"text":"Bye.","start":226.875,"end":227.375,"sentiment":"neutral","sentiment_score":0.29193466901779175}],"sentiment":"neutral","sentiment_score":0.3261176645755768,"channel":1,"num_words":2,"start":226.235,"end":227.375},{"sentences":[{"text":"We'll update","start":227.79094,"end":228.45593,"sentiment":"neutral","sentiment_score":0.17133618891239166}],"sentiment":"neutral","sentiment_score":0.17133618891239166,"channel":0,"num_words":2,"start":227.79094,"end":228.45593}]},"summary":{"result":"success","short":"A representative from Airtel tech support called to confirm if the customer needs a router, but the customer already has one. The representative asks for the make and model of the router and confirms if it is compatible with the customer's internet service. The representative also explains that they cannot guarantee the router will establish a connection and offers to send an email instruction. The customer is instructed to call back if the router does not establish a connection and the delivery fee is settled."},"intents":{"segments":[{"text":"Just wanted to confirm if you will be needing a router or you already have one because we're currently processing your order, activating the service at the address. Yep.","start_word":24,"end_word":52,"intents":[{"intent":"Confirm router requirements","confidence_score":0.12740824},{"intent":"Set up router","confidence_score":0.94624084}]},{"text":"Can I have the make and model of the router? The the what?","start_word":85,"end_word":97,"intents":[{"intent":"Provide router model","confidence_score":0.29383436}]},{"text":"So I'm not sure yet if this router is compatible. But once the activation is successful, we'll then send you an email instruction on how to set up that router.","start_word":192,"end_word":221,"intents":[{"intent":"Send email instruction","confidence_score":0.013921304}]},{"text":"Upon checking here, this router has a PPPoE authentication, which will be needing to set up the Internet, but I cannot guarantee it since it's it's been used because still might establish a connection for some reason. Might be lock still lock in with other ISP or the router is faulty, but we can check first.","start_word":265,"end_word":320,"intents":[{"intent":"Check router availability","confidence_score":0.0032687166}]},{"text":"can provide you a new one if ever since you opted for twelve month contract. You Okay.","start_word":442,"end_word":458,"intents":[{"intent":"Provide new router","confidence_score":0.05688731}]},{"text":"But you need to settle the delivery fee for it if ever you'll be getting that. Okay.","start_word":466,"end_word":482,"intents":[{"intent":"Negotiate delivery fee","confidence_score":0.027411701}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.10261740535497664},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4365456700325012},{"text":"This is Maureen from Airtel tech support. Am I speaking Yep. with Clinton Lee? Yeah. That's right. Yep. Yeah. Just wanted to confirm if you will be needing a router or you already have one because we're currently processing your order, activating the service at the address. Yep. Give me one second. Okay. Sure. This is there's a router. Yes. We don't need a router. Who? I think we have a router already. TP Link? Is it TP Link? Okay. Can I have the make and model of the router? The the what? Make and model The make and model? of the router. Yeah. Where where It's do I find the this? link. Mhmm. What Where model? how do I know what model is? You can see that underneath the router, there's a sticker. Is it a new Mac? No. The model only. The model? The Is it a Tippelink Archer c 20? it doesn't it doesn't say. It says TP Link it only? just says tapered in care. No. Like, a Wi Fi six router model or dual band router? No. I didn't see anything. Okay. So I'm not sure yet if this router is compatible. But once the activation is successful, we'll then send you an email instruction on how to set up that router. And The model the model is Archer c 20. Archer c 20. Is it brand new or has been No. used? It it was already here when we got here. From a previous tenant? Sorry? It From previous tenant. Yeah. yeah. Yep. Okay. Upon checking here, this router has a PPPoE authentication, which will be needing to set up the Internet, but I cannot guarantee it since it's it's been used because still might establish a connection for some reason. Might be lock still lock in with other ISP or the router is faulty, but we can check first. So after we activate the service, we'll then send you an email instruction on how to set up that router. And if you run into any issues, you can give us a callback so we can assist you, or I can walk you through over the phone as well on Okay. setting it up. So Yeah. I can use this router? We need to check it first. I'm not sure yet since it's already been used from the previous ISP. Okay. Okay. Cool. Yeah. No worries. If the connection did not establish after you follow the instruction via our email, you can give us a callback so we can assist. We can check if the router is faulty. Because we Okay. can provide you a new one if ever since you opted for twelve month contract. You Okay. have Sure a thing. free router. Yeah. But you need to settle the delivery fee for it if ever you'll be getting that. Okay. Cool. No worries. Okay then.","start_word":5,"end_word":487,"sentiment":"neutral","sentiment_score":-0.0006231305615563818},{"text":"Thank Okay. you.","start_word":488,"end_word":490,"sentiment":"positive","sentiment_score":0.3716910779476166},{"text":"Bye. We'll update","start_word":491,"end_word":493,"sentiment":"neutral","sentiment_score":0.25207987427711487}],"average":{"sentiment":"neutral","sentiment_score":0.008691564694025595}}}}