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Hello, Mary. My name is Basil. I just two weeks ago, I just took the IRTL connection. Yeah.\n\nSo I would I just updated my name full name in the portal, IRTL portal. Can you please send the welcome back mentioning the my complete name? Because I need to use as a utility bill. Like like a message, like, you do you have any which having my name? Any, like, any receipt or kind of welcome letter kind of things, which I can use for the as a utility bill submission for the","paragraphs":[{"sentences":[{"text":"Hey.","start":38.989998,"end":39.23,"sentiment":"neutral","sentiment_score":0.24809229373931885},{"text":"Hello, Mary.","start":39.23,"end":40.05,"sentiment":"neutral","sentiment_score":0.2750469744205475},{"text":"My name is Basil.","start":41.235,"end":42.295002,"sentiment":"neutral","sentiment_score":0.06330783944576979},{"text":"I just two weeks ago, I just took the IRTL connection.","start":42.915,"end":47.415,"sentiment":"neutral","sentiment_score":0.04896710220385681},{"text":"Yeah.","start":49.395,"end":49.795002,"sentiment":"neutral","sentiment_score":0.12355637550354004}],"sentiment":"neutral","sentiment_score":0.09019011053207673,"num_words":19,"start":38.989998,"end":49.795002},{"sentences":[{"text":"So I would I just updated my name full name in the portal, IRTL portal.","start":49.795002,"end":54.615,"sentiment":"neutral","sentiment_score":0.11672507350643475},{"text":"Can you please send the welcome back mentioning the my complete name?","start":56.469997,"end":62.87,"sentiment":"neutral","sentiment_score":0.020755338482558727},{"text":"Because I need to use as a utility bill.","start":62.87,"end":65.45,"sentiment":"neutral","sentiment_score":-0.09046291477150387},{"text":"Like like a message, like, you do you have any which having my name?","start":71.744995,"end":76.725,"sentiment":"neutral","sentiment_score":-0.024181556222694262},{"text":"Any, like, any receipt or kind of welcome letter kind of things, which I can use for the as a utility bill submission for the","start":78.062935,"end":87.36294,"sentiment":"neutral","sentiment_score":0.08778884217143058}],"sentiment":"neutral","sentiment_score":0.040559375981489815,"num_words":75,"start":49.795002,"end":87.36294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erto tech support. How\n\nChannel 1: Hey.\n\nChannel 0: can I\n\nChannel 1: Hello,\n\nChannel 0: assist\n\nChannel 1: Mary.\n\nChannel 0: you? Yes. Mhmm.\n\nChannel 1: My name is Basil. I just two weeks ago, I just took the IRTL connection.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So I would I just updated my name full name in the portal, IRTL portal.\n\nChannel 0: Mhmm.\n\nChannel 1: Can you please send the welcome back mentioning the my complete name? Because I need to use as a utility bill.\n\nChannel 0: Do you want us to message you a welcome again? Welcome message?\n\nChannel 1: Like like a message, like, you do you have any which having my name? Any,\n\nChannel 0: Okay.\n\nChannel 1: like, any receipt or kind of welcome letter kind of things, which I can use for the as a utility bill submission for the","paragraphs":[{"sentences":[{"text":"Hello.","start":34.41,"end":34.89,"sentiment":"neutral","sentiment_score":0.24349117279052737},{"text":"Good afternoon.","start":34.89,"end":35.55,"sentiment":"positive","sentiment_score":0.5459998250007629},{"text":"This is Maureen from Erto tech 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from Erto tech support is speaking with Maureen from Erto tech support. Mary updates her name on the IRTL portal and asks Maureen to remind her of a welcome message mentioning her complete name. She also asks Maureen to send a receipt or welcome letter for her utility bill submission."},"intents":{"segments":[{"text":"So I would I just updated my name full name in the portal, IRTL portal. Mhmm.","start_word":37,"end_word":52,"intents":[{"intent":"Update name","confidence_score":0.16189203}]},{"text":"Can you please send the welcome back mentioning the my complete name? Because I need to use as a utility bill. Do you want us to message you a welcome again? Welcome message?","start_word":53,"end_word":85,"intents":[{"intent":"Send welcome back","confidence_score":0.5896885},{"intent":"Submit utility bill","confidence_score":0.06993487}]},{"text":"Because I need to use as a utility bill. Do you want us to message you a welcome again? 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