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Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay? Perfect. And just to confirm I am speaking with the right person, just for security purposes, would you just confirm your full name, date of birth, and address for me, please? Yep. Perfect. That's exactly what I have here. And how have you and Heather been the last twelve months, really? Yeah. Everything's going well? Yeah. It's been a bit turbulent. Yeah. And you guys are okay, like, work wise and stuff, obviously, with the fuel side? No. Yeah. And is yours any changes, or is it still for now kind of same for you? Okay. Yeah. Well, hopefully, there will be some some changes, but we'll just have to wait and see. And if it is to the point, sir, that you guys are really struggling and you need help, like, cash flow budget or anything like that, just let me know because I can always send you guys a bit of a, like, a cash flow budgeting to go through if it is that you get to the point where you are really struggling and need some assistance. So just let me know if hopefully, it won't come to that. But if if it does, just let me know. Okay? Yeah. Now I had you booked in to kinda talk about your trauma, but I also note here on your account that you are just be due for your annual review as well. So if you don't mind, I'll just combine the two calls for you pretty quick anyway. But we can start with your trauma. So, obviously, I probably imagine cash flow wise needing to cancel or wanting to cancel that trauma. Is that right? Yeah. No problem. So what I have done actually, just so you can see it as well, is I had to send you an email. Do you have access to your emails at the moment, Hayden? Yep. Perfect. So if you can jump into the email for me. Now we have this changed software, so it might look a little bit different to what you are used to. But let me know if that email came through okay. Yep. So before you click on the link where it says sign now, can you see a couple of attachments at the bottom of that email? Yep. Yeah. Perfect. So I'll quickly run through because this also shows your your trauma while we are talking about it. Now I won't get you to open the services guide or financial services guide. We kind of went through them last year. It's one of those compliance documents. It is just a bit of an updated version, though. So, basically, everything you need to know about us is in there, so I will let you have a read over that in your own time. Otherwise, we've had a bit of an extension to the team, which you can see in that document and a bit of revamp in marketing. But that's just it for your preference. But if you can open that super insurance summary for you, it will show you your super and then also your insurance policies while we are kind of talking about that. Yeah. Perfect. Now if we just look at the top, you have your super obviously, we've have 24, and you do have about a $1,622,156 dollars in that. Now underneath that is your insurances. Now I can see here that there's a little bit of typo in this document. So where it says income protection, that is actually your trauma. So apologies for for that little typo, but this is basically the one you wanted to cancel. Is that correct? The the 100 and 5? Yep. Perfect. So what I have included in this document for you to sign today is a cancellation letter to make it quicker, and that is to cancel your trauma and the attached life of a 105. So that will then save you about $63.28 a month out of pocket, which obviously with with cash flow does make a bit of a difference. I just wanna obviously let you know that if we are canceling it, you won't obviously have that cover in place if something were to happen. And if it is that you wanna take it out, you know, down the track, depending on your health and stuff, that could be a little bit tricky to do it. As long as you're obviously happy with that, we can go ahead and cancel that trauma and attack life for you. Yep. Great. Perfect. Now, otherwise, you do have 250,000 worth of life and TPD paid from within hub 24. That's about 405 per year. Paid from supers. You don't pay for that out of pocket. And then, also, that added a life policy of about six to 30. So you do still have a good amount of life. And when we added that second life policy through the trauma, that was basically just to make your trauma cheaper. So you're not underinsured in life or anything by canceling this. We still have all the other policies in place. Now I do wanna check with you as well that when we spoke last year, you kind of just stopped basing. Are you still off breaking and basing? Or yeah? Oh, well, that's great. So would you say that it's been twelve months since you had, like, a cigarette or a vape or nicotine patches or anything like that? Okay. Amazing. So what I can do is I will actually, pay up with my colleague, Jack. Sorry. What we can do because your insurances because when we, when you came on board, because it was only a couple of weeks, in the insurance mind, it was to classify you as a smart cap. The good news now is that because it's been twelve months, we can actually remove those mortgage rates for you, which will actually mean your your whole policy is going to be a lot cheaper. So that's great. That's very good news. So I will let the team know to kind of get working on those smokers' rate declaration form. I know you will hear from my colleague, Jack, when it comes to doing the form. So what I can do is I can either let him give you a call, or if you would like, I can book you in when it's suitable for you, and it shouldn't take very long to go through that. What works best for you? Oh, yes. Alright. So he should be arrived today before midday. I will let him know and to give you a call, and we can get that sorted, which, yeah, we'll see those premium reduced a little bit. Now it is obviously paid from super, so that doesn't impact your cash flow, but it will still make a difference. I don't want you paying paying more if you don't need it. So that's good. Now otherwise, if you're going back to the email, you will see the next one, the says certificate of currency. Now that just breaks down all your your Neos insurance policy in a bit more detail. Just basically lets you know that everything is paid and up to date. But, yes, we'll go ahead and cancel that trauma and attached life for you today. Now the other one is can you see where it says a twelve month have a twenty four IRR report? Can you see that one? Yep. Perfect. Now this one here, it shows you kind of your portfolio and what's happened in the last twelve months. So as you kind of touched on earlier, we've had seen a bit of trouble in the last twelve months. First, we obviously had I guess this is Zach. Yeah. So first, obviously, we had everything with Trump and The US and tariffs and everything seeing a bit of fluctuation. And, obviously, more recently with the war and everything, it has been quite quite a turbulent twelve months. In saying that, though, your portfolio has been has still done pretty good despite everything the last twelve months. So I'm really happy with that. So in the last twelve months now this is after fees as well. So after all fees have come out of your account. So your portfolio has still gone up by 9.31%, which which I'm really happy with given the market condition we have had. So, overall, I'm really happy with that. Now I do wanna mention as well that most of your portfolio have done really well and held up good the last twelve months, and it's obviously been decided to kind of negate. So if some areas are not doing as well and other areas that kind of complement each other. I do want to look at swapping one of their investments for you, and that is your Benelung Australian Equity Fund. So we've done a lot of research on this one recently as well because, obviously, with the market and the investment, things are always changing. So it is important to keep reviewing this all the time to make sure that we have you in the best option always because it's not always going to be. So what I would like to do, if you are happy to do so, is that the investment committee have done a lot of research on your Benelon Australian equity fund, and it's kind of underperforming a little bit at the moment. So what we would like to do is just a straight swap of swapping that one through another option. So it's still keeping you within the Australian equity component, but it is swapping your Benelon Australian equity, which is your your managed fund, which is designed to kind of outperform the market by actively buying and selling different investments through one that's been that's a little bit cheaper and has performed a little bit better, which is the BetaShares Australia 200. So it's still very much invest in the 200 largest companies in Australia. So it gives you very similar exposure, but it is a little bit cheaper and has performed a little bit better recently. So if you are happy for me to go ahead and make that one change with your investment, I can get a document issued. You don't need to sign it or anything. Just to let you know that we will go ahead and make that investment change, if you are happy for me to do so. Yeah. Great. Perfect. So I will send an email through you. Again, it's just for your reference so you have it. You don't need to sign it or anything, and that is just to say that we've made that one investment switch. But other than that, it's done really well. So happy with with how everything is tracking for your super and your insurances, otherwise. Now we when it comes to your super and insurances otherwise. Now we when it comes to your superannuation as well, we do have you, you know, invested in that growth portfolio. Are you still comfortable with, like, the same level of risk tolerance, or has anything changed in the last twelve months? No. Yeah. Yeah. And I think it's a good position that even though you're in a growth, it's done well. And it is obviously, you do have plenty of time until retirement. So, obviously, you sometimes see some short term fluctuation in order to try to grow that long term, but you're also not in, you know, your high risk or anything like that. So you are in a good kind of mid range, still focusing on growth, but having about 20% in, you know, defensive assets like your gold and cash and stuff like that to to kind of stabilize that portfolio. So we will leave everything as is. Just make that one in investment switch. Now you will also see the last document here, Hayden, is your Vanguard index chart. If you could just open that one for me. Yep. Now this one is just a good visual representation of what we are talking about when we're talking about the market. You may have seen something similar to this before, but it just basically shows you over time. It goes from 1995 to 2025. And you can kind of see that over the long term, the market always goes up. The short term, there will be some ups and downs and market fluctuations. Yep. Perfect. Any questions so far? Well, that's pretty straightforward. Yep. Great. Perfect. So if you are happy to do so now, if you can click on the link where it says sign now, there will be yeah. There will be three documents that it'll ask you to sign. Now one of them is that I have already included that need of cancellation letter for you to make it quick and easy, which is just to say that we are canceling that one outside life and trauma for you. The other one is a tax file number opt in form. It's one of those compliance forms just basically to let you know that we are keeping your tax file number secure on file. And the last one, it is an ongoing service agreement with hub twenty four. So this one here is just to say that you're happy to remain as a client. Now there is no changes in regards to the fee, so it stays exactly the same at 1.1 from superannuation. No changes or increases or anything in regards to the fee structure. But, basically, you just have to obviously agree that you are happy to stay on as a client in order for us to keep servicing you. But I kind of mentioned last time as well, there is no lock in contract. So if at any point in time you are not happy, there is no lock in contract. Yep. Do you have any questions with any of those forms? No. Yep. Perfect. And once Yep. So when it kind of once it's validated, it takes a couple of minutes to send it through to me. So while it wait. Yeah? Okay. That should come through. Perfect. While I wait for that to come through as well, I do wanna quickly just move on through a bit of a fast line with you just to see if there's anything major that has changed. Because we have pretty up to date information, it shouldn't be too too much. But just bear with me as I just triple check this. So we have obviously confirmed your your for the time being anyway, occupation is the same. Like I said, if anything does change and you guys are struggling at any point, just let me know. Yes. Okay. Yes. Yeah. Oh, that's good. Mhmm. Oh, yes. Yes. Mhmm. Mhmm. Yes. Okay. Yes. Yes. Yes and no. But but for you, it's a good thing because so, basically, when we got your nearest policy in force, that is locked in. Right? So you can you can change your occupations now. The only way I would say to you, okay. Let's revisit your occupation rating and is if you are going through a less risky occupation. So if you were going through, let's say, doing admin work or something, that is a lot less risky, so the insurance will will give you, like, a safe safer rating, so to say, makes the premium a bit cheaper. For you going the other way, because you already have your insurances, we don't need to change anything. If you had that occupation now and said, let's look at insurances, I might be like, okay. We can, but it's going to be quite tricky because it's a lot riskier than what your occupation at the time. So for you, it's very good that we had your insurances in place before you change. I'll make a little note here, but I don't need to notify Neos because I don't wanna make the insurance as well. And we don't have to because at the time of application, that was correct. Yeah. But I'll update it on our end anyway, so thanks for letting me know. If it does come through and you do end up starting there and you need your employer contribution form, just just let me know, and I can always get that sent over to you if you need that for your contributions and stuff like that into Super. Yep. Now, otherwise, at the moment, you're obviously doing the RACQ. How much are you getting paid for that at the moment? Mhmm. Okay. Sorry. I've mhmm. Okay. So because before, it was around a 110. Okay. Like, 90. Yeah. Yeah. Yep. Yeah. Oh, nice. Yep. Yeah. Oh, that's nice. Yeah. Oh, that's good. It's a bit more flexibility. I'll make a note. So that's obviously gonna be good as well because, obviously, if they pay you more than an hourly, that means that you are gonna get they have to pay you more contributions into super as well. So that's gonna see that kind of boost a little bit further, which is great. Do you know if they have, like, a enterprise bargain agreement or any additional benefits or anything or or not sure yet? Okay. Yeah. Mhmm. Mhmm. Yeah. Mhmm. Yep. Yeah. So so sometimes yeah. No. That's good. I'll make a little note. And if it does, you know, if you do have any questions or anything, hopefully, it all goes well and you you get it. And that gives you a bit more, yeah, flexibility, obviously, more income and more kind of security and today's what's going on with the fuel and everything, and I'll obviously put head yeah. Yes. Exactly. Exactly. So you'll you'll be keep working if something were to happen. Yes. Yeah. No. That's good. Especially, obviously, with Heather, if she's working on a little bit reduced hours, that will obviously help assist that a little bit as well. So so that's really good. Now asset wise, has anything changed? You still have your your main property, the investment property, and the motor vehicle? Yep. Yep. All the same. Hazed, do you know if any has increased value or anything, or is your property still valued about $9.50 and the investment about $4.30? Oh, wow. Alright. Okay. So probably oh, nice. Oh, wow. That's that's that's yeah. Especially because they're missing property quite new as well. That's really good. Yeah. Very, very good. Oh, perfect. I'll update that. Now I have updated as well that you have been twelve months, obviously, free or vaping free, so that's great. You obviously said you've had a bit of a health journey, so no kind of injuries or medication or anything. Right. Perfect. Oh, wow. That's really good. Are you doing this kind of diet and training? Or yeah. Hello. Yeah. Oh, great. Well, that's good on you. That's really good. And last thing is estate planning. I do have your beneficiaries in place for Heather. That's still the case. Yeah. Great. Now that was basically everything that I needed to touch on from my end. Like I said, keep a lookout for my email to show you that we have that we will make that investment switch for you, just that one investment. I will get my colleague Jack to try and give you a call before midday today as well to kinda do that. But do you have any other questions or anything for me otherwise before I let you go today, Hayden? No? Yeah. Perfect. And keep a look at as well that, obviously, we are canceling that trauma out of pocket life, so you will see that being being canceled as well. So I'll let Jack know as well to kind of process that cancellation form today for you as well. Great. Perfect. Well, if anything does change, let me know. Hopefully, everything goes well with your work and that things do pick up for Heather. Like I said, anything else that either of you need, just let me know, and we'll be reaching out to Heather soon as well to get her booked in for her annual review. No problem at all. I hope you have a lovely rest of your day. Thanks. 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morning, Hayden. It's Veronica from Resideo Financial. How are you? I'm good. Thanks.\n\nI had you booked in for a little bit of a catch up this morning. Is now still a good time? Yeah. Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay?\n\nPerfect. And just to confirm I am speaking with the right person, just for security purposes, would you just confirm your full name, date of birth, and address for me, please? Yep. Perfect. That's exactly what I have here.\n\nAnd how have you and Heather been the last twelve months, really? Yeah. Everything's going well? Yeah. It's been a bit turbulent.\n\nYeah. And you guys are okay, like, work wise and stuff, obviously, with the fuel side? No. Yeah. And is yours any changes, or is it still for now kind of same for you?\n\nOkay. Yeah. Well, hopefully, there will be some some changes, but we'll just have to wait and see. And if it is to the point, sir, that you guys are really struggling and you need help, like, cash flow budget or anything like that, just let me know because I can always send you guys a bit of a, like, a cash flow budgeting to go through if it is that you get to the point where you are really struggling and need some assistance. So just let me know if hopefully, it won't come to that.\n\nBut if if it does, just let me know. Okay? Yeah. Now I had you booked in to kinda talk about your trauma, but I also note here on your account that you are just be due for your annual review as well. So if you don't mind, I'll just combine the two calls for you pretty quick anyway.\n\nBut we can start with your trauma. So, obviously, I probably imagine cash flow wise needing to cancel or wanting to cancel that trauma. Is that right? Yeah. No problem.\n\nSo what I have done actually, just so you can see it as well, is I had to send you an email. Do you have access to your emails at the moment, Hayden? Yep. Perfect. So if you can jump into the email for me.\n\nNow we have this changed software, so it might look a little bit different to what you are used to. But let me know if that email came through okay. Yep. So before you click on the link where it says sign now, can you see a couple of attachments at the bottom of that email? Yep.\n\nYeah. Perfect. So I'll quickly run through because this also shows your your trauma while we are talking about it. Now I won't get you to open the services guide or financial services guide. We kind of went through them last year.\n\nIt's one of those compliance documents. It is just a bit of an updated version, though. So, basically, everything you need to know about us is in there, so I will let you have a read over that in your own time. Otherwise, we've had a bit of an extension to the team, which you can see in that document and a bit of revamp in marketing. But that's just it for your preference.\n\nBut if you can open that super insurance summary for you, it will show you your super and then also your insurance policies while we are kind of talking about that. Yeah. Perfect. Now if we just look at the top, you have your super obviously, we've have 24, and you do have about a $1,622,156 dollars in that. Now underneath that is your insurances.\n\nNow I can see here that there's a little bit of typo in this document. So where it says income protection, that is actually your trauma. So apologies for for that little typo, but this is basically the one you wanted to cancel. Is that correct? The the 100 and 5?\n\nYep. Perfect. So what I have included in this document for you to sign today is a cancellation letter to make it quicker, and that is to cancel your trauma and the attached life of a 105. So that will then save you about $63.28 a month out of pocket, which obviously with with cash flow does make a bit of a difference. I just wanna obviously let you know that if we are canceling it, you won't obviously have that cover in place if something were to happen.\n\nAnd if it is that you wanna take it out, you know, down the track, depending on your health and stuff, that could be a little bit tricky to do it. As long as you're obviously happy with that, we can go ahead and cancel that trauma and attack life for you. Yep. Great. Perfect.\n\nNow, otherwise, you do have 250,000 worth of life and TPD paid from within hub 24. That's about 405 per year. Paid from supers. You don't pay for that out of pocket. And then, also, that added a life policy of about six to 30.\n\nSo you do still have a good amount of life. And when we added that second life policy through the trauma, that was basically just to make your trauma cheaper. So you're not underinsured in life or anything by canceling this. We still have all the other policies in place. Now I do wanna check with you as well that when we spoke last year, you kind of just stopped basing.\n\nAre you still off breaking and basing? Or yeah? Oh, well, that's great. So would you say that it's been twelve months since you had, like, a cigarette or a vape or nicotine patches or anything like that? Okay.\n\nAmazing. So what I can do is I will actually, pay up with my colleague, Jack. Sorry. What we can do because your insurances because when we, when you came on board, because it was only a couple of weeks, in the insurance mind, it was to classify you as a smart cap. The good news now is that because it's been twelve months, we can actually remove those mortgage rates for you, which will actually mean your your whole policy is going to be a lot cheaper.\n\nSo that's great. That's very good news. So I will let the team know to kind of get working on those smokers' rate declaration form. I know you will hear from my colleague, Jack, when it comes to doing the form. So what I can do is I can either let him give you a call, or if you would like, I can book you in when it's suitable for you, and it shouldn't take very long to go through that.\n\nWhat works best for you? Oh, yes. Alright. So he should be arrived today before midday. I will let him know and to give you a call, and we can get that sorted, which, yeah, we'll see those premium reduced a little bit.\n\nNow it is obviously paid from super, so that doesn't impact your cash flow, but it will still make a difference. I don't want you paying paying more if you don't need it. So that's good. Now otherwise, if you're going back to the email, you will see the next one, the says certificate of currency. Now that just breaks down all your your Neos insurance policy in a bit more detail.\n\nJust basically lets you know that everything is paid and up to date. But, yes, we'll go ahead and cancel that trauma and attached life for you today. Now the other one is can you see where it says a twelve month have a twenty four IRR report? Can you see that one? Yep.\n\nPerfect. Now this one here, it shows you kind of your portfolio and what's happened in the last twelve months. So as you kind of touched on earlier, we've had seen a bit of trouble in the last twelve months. First, we obviously had I guess this is Zach. Yeah.\n\nSo first, obviously, we had everything with Trump and The US and tariffs and everything seeing a bit of fluctuation. And, obviously, more recently with the war and everything, it has been quite quite a turbulent twelve months. In saying that, though, your portfolio has been has still done pretty good despite everything the last twelve months. So I'm really happy with that. So in the last twelve months now this is after fees as well.\n\nSo after all fees have come out of your account. So your portfolio has still gone up by 9.31%, which which I'm really happy with given the market condition we have had. So, overall, I'm really happy with that. Now I do wanna mention as well that most of your portfolio have done really well and held up good the last twelve months, and it's obviously been decided to kind of negate. So if some areas are not doing as well and other areas that kind of complement each other.\n\nI do want to look at swapping one of their investments for you, and that is your Benelung Australian Equity Fund. So we've done a lot of research on this one recently as well because, obviously, with the market and the investment, things are always changing. So it is important to keep reviewing this all the time to make sure that we have you in the best option always because it's not always going to be. So what I would like to do, if you are happy to do so, is that the investment committee have done a lot of research on your Benelon Australian equity fund, and it's kind of underperforming a little bit at the moment. So what we would like to do is just a straight swap of swapping that one through another option.\n\nSo it's still keeping you within the Australian equity component, but it is swapping your Benelon Australian equity, which is your your managed fund, which is designed to kind of outperform the market by actively buying and selling different investments through one that's been that's a little bit cheaper and has performed a little bit better, which is the BetaShares Australia 200. So it's still very much invest in the 200 largest companies in Australia. So it gives you very similar exposure, but it is a little bit cheaper and has performed a little bit better recently. So if you are happy for me to go ahead and make that one change with your investment, I can get a document issued. You don't need to sign it or anything.\n\nJust to let you know that we will go ahead and make that investment change, if you are happy for me to do so. Yeah. Great. Perfect. So I will send an email through you.\n\nAgain, it's just for your reference so you have it. You don't need to sign it or anything, and that is just to say that we've made that one investment switch. But other than that, it's done really well. So happy with with how everything is tracking for your super and your insurances, otherwise. Now we when it comes to your super and insurances otherwise.\n\nNow we when it comes to your superannuation as well, we do have you, you know, invested in that growth portfolio. Are you still comfortable with, like, the same level of risk tolerance, or has anything changed in the last twelve months? No. Yeah. Yeah.\n\nAnd I think it's a good position that even though you're in a growth, it's done well. And it is obviously, you do have plenty of time until retirement. So, obviously, you sometimes see some short term fluctuation in order to try to grow that long term, but you're also not in, you know, your high risk or anything like that. So you are in a good kind of mid range, still focusing on growth, but having about 20% in, you know, defensive assets like your gold and cash and stuff like that to to kind of stabilize that portfolio. So we will leave everything as is.\n\nJust make that one in investment switch. Now you will also see the last document here, Hayden, is your Vanguard index chart. If you could just open that one for me. Yep. Now this one is just a good visual representation of what we are talking about when we're talking about the market.\n\nYou may have seen something similar to this before, but it just basically shows you over time. It goes from 1995 to 2025. And you can kind of see that over the long term, the market always goes up. The short term, there will be some ups and downs and market fluctuations. Yep.\n\nPerfect. Any questions so far? Well, that's pretty straightforward. Yep. Great.\n\nPerfect. So if you are happy to do so now, if you can click on the link where it says sign now, there will be yeah. There will be three documents that it'll ask you to sign. Now one of them is that I have already included that need of cancellation letter for you to make it quick and easy, which is just to say that we are canceling that one outside life and trauma for you. The other one is a tax file number opt in form.\n\nIt's one of those compliance forms just basically to let you know that we are keeping your tax file number secure on file. And the last one, it is an ongoing service agreement with hub twenty four. So this one here is just to say that you're happy to remain as a client. Now there is no changes in regards to the fee, so it stays exactly the same at 1.1 from superannuation. No changes or increases or anything in regards to the fee structure.\n\nBut, basically, you just have to obviously agree that you are happy to stay on as a client in order for us to keep servicing you. But I kind of mentioned last time as well, there is no lock in contract. So if at any point in time you are not happy, there is no lock in contract. Yep. Do you have any questions with any of those forms?\n\nNo. Yep. Perfect. And once Yep. So when it kind of once it's validated, it takes a couple of minutes to send it through to me.\n\nSo while it wait. Yeah? Okay. That should come through. Perfect.\n\nWhile I wait for that to come through as well, I do wanna quickly just move on through a bit of a fast line with you just to see if there's anything major that has changed. Because we have pretty up to date information, it shouldn't be too too much. But just bear with me as I just triple check this. So we have obviously confirmed your your for the time being anyway, occupation is the same. Like I said, if anything does change and you guys are struggling at any point, just let me know.\n\nYes. Okay. Yes. Yeah. Oh, that's good.\n\nMhmm. Oh, yes. Yes. Mhmm. Mhmm.\n\nYes. Okay. Yes. Yes. Yes and no.\n\nBut but for you, it's a good thing because so, basically, when we got your nearest policy in force, that is locked in. Right? So you can you can change your occupations now. The only way I would say to you, okay. Let's revisit your occupation rating and is if you are going through a less risky occupation.\n\nSo if you were going through, let's say, doing admin work or something, that is a lot less risky, so the insurance will will give you, like, a safe safer rating, so to say, makes the premium a bit cheaper. For you going the other way, because you already have your insurances, we don't need to change anything. If you had that occupation now and said, let's look at insurances, I might be like, okay. We can, but it's going to be quite tricky because it's a lot riskier than what your occupation at the time. So for you, it's very good that we had your insurances in place before you change.\n\nI'll make a little note here, but I don't need to notify Neos because I don't wanna make the insurance as well. And we don't have to because at the time of application, that was correct. Yeah. But I'll update it on our end anyway, so thanks for letting me know. If it does come through and you do end up starting there and you need your employer contribution form, just just let me know, and I can always get that sent over to you if you need that for your contributions and stuff like that into Super.\n\nYep. Now, otherwise, at the moment, you're obviously doing the RACQ. How much are you getting paid for that at the moment? Mhmm. Okay.\n\nSorry. I've mhmm. Okay. So because before, it was around a 110. Okay.\n\nLike, 90. Yeah. Yeah. Yep. Yeah.\n\nOh, nice. Yep. Yeah. Oh, that's nice. Yeah.\n\nOh, that's good. It's a bit more flexibility. I'll make a note. So that's obviously gonna be good as well because, obviously, if they pay you more than an hourly, that means that you are gonna get they have to pay you more contributions into super as well. So that's gonna see that kind of boost a little bit further, which is great.\n\nDo you know if they have, like, a enterprise bargain agreement or any additional benefits or anything or or not sure yet? Okay. Yeah. Mhmm. Mhmm.\n\nYeah. Mhmm. Yep. Yeah. So so sometimes yeah.\n\nNo. That's good. I'll make a little note. And if it does, you know, if you do have any questions or anything, hopefully, it all goes well and you you get it. And that gives you a bit more, yeah, flexibility, obviously, more income and more kind of security and today's what's going on with the fuel and everything, and I'll obviously put head yeah.\n\nYes. Exactly. Exactly. So you'll you'll be keep working if something were to happen. Yes.\n\nYeah. No. That's good. Especially, obviously, with Heather, if she's working on a little bit reduced hours, that will obviously help assist that a little bit as well. So so that's really good.\n\nNow asset wise, has anything changed? You still have your your main property, the investment property, and the motor vehicle? Yep. Yep. All the same.\n\nHazed, do you know if any has increased value or anything, or is your property still valued about $9.50 and the investment about $4.30? Oh, wow. Alright. Okay. So probably oh, nice.\n\nOh, wow. That's that's that's yeah. Especially because they're missing property quite new as well. That's really good. Yeah.\n\nVery, very good. Oh, perfect. I'll update that. Now I have updated as well that you have been twelve months, obviously, free or vaping free, so that's great. You obviously said you've had a bit of a health journey, so no kind of injuries or medication or anything.\n\nRight. Perfect. Oh, wow. That's really good. Are you doing this kind of diet and training?\n\nOr yeah. Hello. Yeah. Oh, great. Well, that's good on you.\n\nThat's really good. And last thing is estate planning. I do have your beneficiaries in place for Heather. That's still the case. Yeah.\n\nGreat. Now that was basically everything that I needed to touch on from my end. Like I said, keep a lookout for my email to show you that we have that we will make that investment switch for you, just that one investment. I will get my colleague Jack to try and give you a call before midday today as well to kinda do that. But do you have any other questions or anything for me otherwise before I let you go today, Hayden?\n\nNo? Yeah. Perfect. And keep a look at as well that, obviously, we are canceling that trauma out of pocket life, so you will see that being being canceled as well. So I'll let Jack know as well to kind of process that cancellation form today for you as well.\n\nGreat. Perfect. Well, if anything does change, let me know. Hopefully, everything goes well with your work and that things do pick up for Heather. Like I said, anything else that either of you need, just let me know, and we'll be reaching out to Heather soon as well to get her booked in for her annual review.\n\nNo problem at all. I hope you have a lovely rest of your day. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Hayden.","start":2.3999999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.3684749702612559},{"text":"It's Veronica from Resideo Financial.","start":3.1999998,"end":4.98,"sentiment":"neutral","sentiment_score":0.27447464466094973},{"text":"How are you?","start":5.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.20988110701243082},{"text":"I'm good.","start":7.44,"end":8.16,"sentiment":"positive","sentiment_score":0.5472151339054108},{"text":"Thanks.","start":8.16,"end":8.66,"sentiment":"positive","sentiment_score":0.599708616733551}],"sentiment":"positive","sentiment_score":0.3429700242621558,"num_words":14,"start":2.3999999,"end":8.66},{"sentences":[{"text":"I had you booked in for a little bit of a catch up this morning.","start":9.84,"end":12.32,"sentiment":"neutral","sentiment_score":0.29603419701258343},{"text":"Is now still a good time?","start":12.32,"end":13.545,"sentiment":"neutral","sentiment_score":0.22808030744393668},{"text":"Yeah.","start":14.985,"end":15.465,"sentiment":"neutral","sentiment_score":0.28154683113098145},{"text":"Perfect.","start":15.465,"end":15.965,"sentiment":"positive","sentiment_score":0.4180578887462616},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay?","start":16.345,"end":22.925,"sentiment":"neutral","sentiment_score":0.02160393533393227}],"sentiment":"neutral","sentiment_score":0.13721372393103173,"num_words":52,"start":9.84,"end":22.925},{"sentences":[{"text":"Perfect.","start":24.425,"end":24.925,"sentiment":"neutral","sentiment_score":0.1583157479763031},{"text":"And just to confirm I am speaking with the right person, just for security purposes, would you just confirm your full name, date of birth, and address for me, please?","start":24.985,"end":33.449997,"sentiment":"neutral","sentiment_score":0.051903221569955346},{"text":"Yep.","start":42.885,"end":43.385,"sentiment":"neutral","sentiment_score":0.11278694868087769},{"text":"Perfect.","start":43.445,"end":43.945,"sentiment":"positive","sentiment_score":0.38675618171691895},{"text":"That's exactly what I have here.","start":44.085,"end":45.445,"sentiment":"positive","sentiment_score":0.45358554025491077}],"sentiment":"neutral","sentiment_score":0.1265761222308263,"num_words":39,"start":24.425,"end":45.445},{"sentences":[{"text":"And how have you and Heather been the last twelve months, really?","start":45.445,"end":48.745,"sentiment":"neutral","sentiment_score":0.06946785189211369},{"text":"Yeah.","start":49.284996,"end":49.605,"sentiment":"neutral","sentiment_score":0.14640039205551147},{"text":"Everything's going well?","start":49.605,"end":51.065,"sentiment":"neutral","sentiment_score":0.17032370964686075},{"text":"Yeah.","start":54.579998,"end":55.079998,"sentiment":"neutral","sentiment_score":-0.056236326694488525},{"text":"It's been a bit turbulent.","start":55.14,"end":56.36,"sentiment":"neutral","sentiment_score":-0.13315124809741974}],"sentiment":"neutral","sentiment_score":0.034954235296357765,"num_words":22,"start":45.445,"end":56.36},{"sentences":[{"text":"Yeah.","start":58.82,"end":59.3,"sentiment":"neutral","sentiment_score":0.002488981932401657},{"text":"And you guys are okay, like, work wise and stuff, obviously, with the fuel side?","start":59.3,"end":64.6,"sentiment":"neutral","sentiment_score":0.011659859990080198},{"text":"No.","start":67.115,"end":67.615,"sentiment":"neutral","sentiment_score":-0.2184385359287262},{"text":"Yeah.","start":75.755,"end":76.255,"sentiment":"neutral","sentiment_score":-0.0794195607304573},{"text":"And is yours any changes, or is it still for now kind of same for you?","start":76.475,"end":82.75,"sentiment":"neutral","sentiment_score":-0.04954285081475973}],"sentiment":"neutral","sentiment_score":-0.02685755376210984,"num_words":34,"start":58.82,"end":82.75},{"sentences":[{"text":"Okay.","start":84.33,"end":84.83,"sentiment":"neutral","sentiment_score":-0.09034790843725204},{"text":"Yeah.","start":88.89,"end":89.39,"sentiment":"neutral","sentiment_score":-0.14488720893859863},{"text":"Well, hopefully, there will be some some changes, but we'll just have to wait and see.","start":89.45,"end":95.065,"sentiment":"neutral","sentiment_score":-0.139534302521497},{"text":"And if it is to the point, sir, that you guys are really struggling and you need help, like, cash flow budget or anything like that, just let me know because I can always send you guys a bit of a, like, a cash flow budgeting to go through if it is that you get to the point where you are really struggling and need some assistance.","start":95.065,"end":114.130005,"sentiment":"neutral","sentiment_score":-0.13425814143534917},{"text":"So just let me know if hopefully, it won't come to that.","start":114.270004,"end":117.57001,"sentiment":"neutral","sentiment_score":-0.010756135103292763}],"sentiment":"neutral","sentiment_score":-0.11950673252708979,"num_words":97,"start":84.33,"end":117.57001},{"sentences":[{"text":"But if if it does, just let me know.","start":117.950005,"end":120.19,"sentiment":"neutral","sentiment_score":0.03605187932650248},{"text":"Okay?","start":120.19,"end":120.69,"sentiment":"neutral","sentiment_score":0.05973752588033676},{"text":"Yeah.","start":122.235,"end":122.735,"sentiment":"neutral","sentiment_score":0.05809914320707321},{"text":"Now I had you booked in to kinda talk about your trauma, but I also note here on your account that you are just be due for your annual review as well.","start":123.595,"end":132.235,"sentiment":"neutral","sentiment_score":0.08301356679294258},{"text":"So if you don't mind, I'll just combine the two calls for you pretty quick anyway.","start":132.235,"end":136.75,"sentiment":"neutral","sentiment_score":0.08435383229516447}],"sentiment":"neutral","sentiment_score":0.07539659384953773,"num_words":59,"start":117.950005,"end":136.75},{"sentences":[{"text":"But we can start with your trauma.","start":138.33,"end":140.25,"sentiment":"neutral","sentiment_score":-0.07218777069023677},{"text":"So, obviously, I probably imagine cash flow wise needing to cancel or wanting to cancel that trauma.","start":140.25,"end":147.12999,"sentiment":"neutral","sentiment_score":-0.1580520245958777},{"text":"Is that right?","start":147.12999,"end":147.95,"sentiment":"neutral","sentiment_score":0.011041040221850077},{"text":"Yeah.","start":149.47499,"end":149.97499,"sentiment":"neutral","sentiment_score":0.12077465653419496},{"text":"No problem.","start":150.11499,"end":150.935,"sentiment":"neutral","sentiment_score":0.1710730865597725}],"sentiment":"neutral","sentiment_score":-0.08987182875474294,"num_words":30,"start":138.33,"end":150.935},{"sentences":[{"text":"So what I have done actually, just so you can see it as well, is I had to send you an email.","start":151.795,"end":157.25499,"sentiment":"neutral","sentiment_score":0.09862890263850038},{"text":"Do you have access to your emails at the moment, Hayden?","start":158.435,"end":160.775,"sentiment":"neutral","sentiment_score":0.03567973067137328},{"text":"Yep.","start":161.91,"end":162.31,"sentiment":"neutral","sentiment_score":0.18726125359535217},{"text":"Perfect.","start":162.31,"end":162.70999,"sentiment":"positive","sentiment_score":0.461850106716156},{"text":"So if you can jump into the email for me.","start":162.70999,"end":165.29,"sentiment":"neutral","sentiment_score":0.26494515538215635}],"sentiment":"neutral","sentiment_score":0.13024168465700414,"num_words":45,"start":151.795,"end":165.29},{"sentences":[{"text":"Now we have this changed software, so it might look a little bit different to what you are used to.","start":166.39,"end":171.69,"sentiment":"neutral","sentiment_score":0.02009552698582411},{"text":"But let me know if that email came through okay.","start":172.31,"end":175.20999,"sentiment":"neutral","sentiment_score":0.06802387796342373},{"text":"Yep.","start":183.035,"end":183.535,"sentiment":"neutral","sentiment_score":0.04846597835421562},{"text":"So before you click on the link where it says sign now, can you see a couple of attachments at the bottom of that email?","start":183.595,"end":191.215,"sentiment":"neutral","sentiment_score":0.020675156489014624},{"text":"Yep.","start":199.41,"end":199.91,"sentiment":"neutral","sentiment_score":-0.0021284124813973904}],"sentiment":"neutral","sentiment_score":0.028866066621910585,"num_words":57,"start":166.39,"end":199.91},{"sentences":[{"text":"Yeah.","start":202.13,"end":202.53,"sentiment":"neutral","sentiment_score":0.09782780706882475},{"text":"Perfect.","start":202.53,"end":202.93001,"sentiment":"neutral","sentiment_score":0.22186818718910217},{"text":"So I'll quickly run through because this also shows your your trauma while we are talking about it.","start":202.93001,"end":207.19,"sentiment":"neutral","sentiment_score":0.09129046069251166},{"text":"Now I won't get you to open the services guide or financial services guide.","start":207.57501,"end":212.13501,"sentiment":"neutral","sentiment_score":-0.03369724617472717},{"text":"We kind of went through them last year.","start":212.13501,"end":213.49501,"sentiment":"neutral","sentiment_score":-0.01810673507861793}],"sentiment":"neutral","sentiment_score":0.0320549752297146,"num_words":42,"start":202.13,"end":213.49501},{"sentences":[{"text":"It's one of those compliance documents.","start":213.49501,"end":215.115,"sentiment":"neutral","sentiment_score":-0.014157346139351526},{"text":"It is just a bit of an updated version, though.","start":215.335,"end":217.41501,"sentiment":"neutral","sentiment_score":-0.03186159059405327},{"text":"So, basically, everything you need to know about us is in there, so I will let you have a read over that in your own time.","start":217.41501,"end":223.195,"sentiment":"neutral","sentiment_score":0.036465474762595616},{"text":"Otherwise, we've had a bit of an extension to the team, which you can see in that document and a bit of revamp in marketing.","start":224.26999,"end":229.89,"sentiment":"neutral","sentiment_score":0.08342459902167321},{"text":"But that's just it for your preference.","start":230.59,"end":232.67,"sentiment":"neutral","sentiment_score":0.08511147541659218}],"sentiment":"neutral","sentiment_score":0.043593752223092155,"num_words":74,"start":213.49501,"end":232.67},{"sentences":[{"text":"But if you can open that super insurance summary for you, it will show you your super and then also your insurance policies while we are kind of talking about that.","start":232.67,"end":242.985,"sentiment":"neutral","sentiment_score":0.138028597999965},{"text":"Yeah.","start":246.405,"end":246.905,"sentiment":"neutral","sentiment_score":0.224159836769104},{"text":"Perfect.","start":247.765,"end":248.265,"sentiment":"positive","sentiment_score":0.49654895067214966},{"text":"Now if we just look at the top, you have your super obviously, we've have 24, and you do have about a $1,622,156 dollars in that.","start":248.95,"end":261.375,"sentiment":"neutral","sentiment_score":0.025130017714288373},{"text":"Now underneath that is your insurances.","start":261.855,"end":264.355,"sentiment":"neutral","sentiment_score":-0.01748237448434035}],"sentiment":"neutral","sentiment_score":0.08535510060162499,"num_words":65,"start":232.67,"end":264.355},{"sentences":[{"text":"Now I can see here that there's a little bit of typo in this document.","start":264.415,"end":266.895,"sentiment":"neutral","sentiment_score":-0.07858161193629105},{"text":"So where it says income protection, that is actually your trauma.","start":266.895,"end":269.795,"sentiment":"neutral","sentiment_score":-0.0762470845471729},{"text":"So apologies for for that little typo, but this is basically the one you wanted to cancel.","start":270.975,"end":276.6,"sentiment":"neutral","sentiment_score":-0.1282239367856699},{"text":"Is that correct?","start":276.6,"end":277.4,"sentiment":"neutral","sentiment_score":-0.050348661839962006},{"text":"The the 100 and 5?","start":277.4,"end":278.84,"sentiment":"neutral","sentiment_score":-0.002998421899974346}],"sentiment":"neutral","sentiment_score":-0.08555464959685125,"num_words":51,"start":264.415,"end":278.84},{"sentences":[{"text":"Yep.","start":278.84,"end":279.24,"sentiment":"neutral","sentiment_score":0.06966124475002289},{"text":"Perfect.","start":279.24,"end":279.74,"sentiment":"neutral","sentiment_score":0.20838207006454468},{"text":"So what I have included in this document for you to sign today is a cancellation letter to make it quicker, and that is to cancel your trauma and the attached life of a 105.","start":280.52,"end":292.155,"sentiment":"neutral","sentiment_score":0.061029388755559924},{"text":"So that will then save you about $63.28 a month out of pocket, which obviously with with cash flow does make a bit of a difference.","start":292.61502,"end":300.635,"sentiment":"neutral","sentiment_score":0.17797145820580995},{"text":"I just wanna obviously let you know that if we are canceling it, you won't obviously have that cover in place if something were to happen.","start":301.03998,"end":307.52,"sentiment":"neutral","sentiment_score":-0.09098765941766593}],"sentiment":"neutral","sentiment_score":0.05253540100843719,"num_words":89,"start":278.84,"end":307.52},{"sentences":[{"text":"And if it is that you wanna take it out, you know, down the track, depending on your health and stuff, that could be a little bit tricky to do it.","start":307.52,"end":316.275,"sentiment":"neutral","sentiment_score":-0.18240759329449746},{"text":"As long as you're obviously happy with that, we can go ahead and cancel that trauma and attack life for you.","start":316.495,"end":322.115,"sentiment":"neutral","sentiment_score":-0.1500486069846721},{"text":"Yep.","start":323.29498,"end":323.79498,"sentiment":"neutral","sentiment_score":0.1205482929944992},{"text":"Great.","start":323.855,"end":324.355,"sentiment":"positive","sentiment_score":0.4029626250267029},{"text":"Perfect.","start":324.415,"end":324.915,"sentiment":"positive","sentiment_score":0.33547961711883545}],"sentiment":"neutral","sentiment_score":-0.14448482915759087,"num_words":55,"start":307.52,"end":324.915},{"sentences":[{"text":"Now, otherwise, you do have 250,000 worth of life and TPD paid from within hub 24.","start":325.935,"end":335.02,"sentiment":"neutral","sentiment_score":0.042316843871958554},{"text":"That's about 405 per year.","start":335.02,"end":337.6,"sentiment":"neutral","sentiment_score":0.01865934245288372},{"text":"Paid from supers.","start":338.22,"end":339.1,"sentiment":"neutral","sentiment_score":0.030761780838171642},{"text":"You don't pay for that out of pocket.","start":339.1,"end":340.8,"sentiment":"neutral","sentiment_score":-0.008110459428280592},{"text":"And then, also, that added a life policy of about six to 30.","start":341.26,"end":345.595,"sentiment":"neutral","sentiment_score":0.0972942142532422}],"sentiment":"neutral","sentiment_score":0.04583539259102609,"num_words":45,"start":325.935,"end":345.595},{"sentences":[{"text":"So you do still have a good amount of life.","start":345.895,"end":348.395,"sentiment":"neutral","sentiment_score":0.30529885143041613},{"text":"And when we added that second life policy through the trauma, that was basically just to make your trauma cheaper.","start":348.935,"end":354.475,"sentiment":"neutral","sentiment_score":0.09163097888231278},{"text":"So you're not underinsured in life or anything by canceling this.","start":354.695,"end":358.215,"sentiment":"neutral","sentiment_score":-0.10133100097829645},{"text":"We still have all the other policies in place.","start":358.215,"end":360.75,"sentiment":"neutral","sentiment_score":-0.006383722648024559},{"text":"Now I do wanna check with you as well that when we spoke last year, you kind of just stopped basing.","start":361.55,"end":367.81,"sentiment":"neutral","sentiment_score":-0.00949881775748162}],"sentiment":"neutral","sentiment_score":0.049493498654222826,"num_words":71,"start":345.895,"end":367.81},{"sentences":[{"text":"Are you still off breaking and basing?","start":369.63,"end":373.09,"sentiment":"neutral","sentiment_score":-0.08105676195451192},{"text":"Or yeah?","start":373.31,"end":375.35498,"sentiment":"neutral","sentiment_score":0.016876867040991783},{"text":"Oh, well, that's great.","start":381.495,"end":382.875,"sentiment":"neutral","sentiment_score":0.2648251745849848},{"text":"So would you say that it's been twelve months since you had, like, a cigarette or a vape or nicotine patches or anything like that?","start":384.13498,"end":391.06,"sentiment":"neutral","sentiment_score":0.06646259307861328},{"text":"Okay.","start":391.06,"end":391.46002,"sentiment":"neutral","sentiment_score":0.28166866302490234}],"sentiment":"neutral","sentiment_score":0.06330488689052753,"num_words":39,"start":369.63,"end":391.46002},{"sentences":[{"text":"Amazing.","start":391.46002,"end":391.96002,"sentiment":"positive","sentiment_score":0.5036618113517761},{"text":"So what I can do is I will actually, pay up with my colleague, Jack.","start":392.26,"end":396.6,"sentiment":"neutral","sentiment_score":0.16450309207042058},{"text":"Sorry.","start":397.14,"end":397.38,"sentiment":"neutral","sentiment_score":0.006937528029084206},{"text":"What we can do because your insurances because when we, when you came on board, because it was only a couple of weeks, in the insurance mind, it was to classify you as a smart cap.","start":397.38,"end":406.815,"sentiment":"neutral","sentiment_score":0.06319728995569879},{"text":"The good news now is that because it's been twelve months, we can actually remove those mortgage rates for you, which will actually mean your your whole policy is going to be a lot cheaper.","start":406.875,"end":417.375,"sentiment":"positive","sentiment_score":0.37603435388633183}],"sentiment":"neutral","sentiment_score":0.2092551198279993,"num_words":88,"start":391.46002,"end":417.375},{"sentences":[{"text":"So that's great.","start":418.47,"end":420.57,"sentiment":"positive","sentiment_score":0.6040367583433787},{"text":"That's very good news.","start":420.63,"end":421.59,"sentiment":"positive","sentiment_score":0.7070894092321396},{"text":"So I will let the team know to kind of get working on those smokers' rate declaration form.","start":421.59,"end":428.09,"sentiment":"neutral","sentiment_score":0.17984256893396378},{"text":"I know you will hear from my colleague, Jack, when it comes to doing the form.","start":428.55002,"end":433.33502,"sentiment":"neutral","sentiment_score":0.1249328600242734},{"text":"So what I can do is I can either let him give you a call, or if you would like, I can book you in when it's suitable for you, and it shouldn't take very long to go through that.","start":433.33502,"end":445.515,"sentiment":"neutral","sentiment_score":0.15296224541962147}],"sentiment":"neutral","sentiment_score":0.19746974975238613,"num_words":81,"start":418.47,"end":445.515},{"sentences":[{"text":"What works best for you?","start":446.06998,"end":447.53,"sentiment":"neutral","sentiment_score":0.09706864506006241},{"text":"Oh, yes.","start":450.94998,"end":451.68997,"sentiment":"neutral","sentiment_score":0.07059049978852272},{"text":"Alright.","start":455.43,"end":455.90997,"sentiment":"neutral","sentiment_score":0.115311861038208},{"text":"So he should be arrived today before midday.","start":455.90997,"end":459.145,"sentiment":"neutral","sentiment_score":0.1301092468202114},{"text":"I will let him know and to give you a call, and we can get that sorted, which, yeah, we'll see those premium reduced a little bit.","start":459.445,"end":466.405,"sentiment":"neutral","sentiment_score":0.15670316418011984}],"sentiment":"neutral","sentiment_score":0.13985338356605795,"num_words":43,"start":446.06998,"end":466.405},{"sentences":[{"text":"Now it is obviously paid from super, so that doesn't impact your cash flow, but it will still make a difference.","start":466.405,"end":470.79,"sentiment":"neutral","sentiment_score":0.1804663748258636},{"text":"I don't want you paying paying more if you don't need it.","start":471.35,"end":474.33002,"sentiment":"neutral","sentiment_score":-0.1556093543767929},{"text":"So that's good.","start":474.39,"end":476.89,"sentiment":"neutral","sentiment_score":0.2782207019627094},{"text":"Now otherwise, if you're going back to the email, you will see the next one, the says certificate of currency.","start":477.03,"end":484.57,"sentiment":"neutral","sentiment_score":0.05980246812105179},{"text":"Now that just breaks down all your your Neos insurance policy in a bit more detail.","start":485.10498,"end":490.405,"sentiment":"neutral","sentiment_score":0.045916748844319955}],"sentiment":"neutral","sentiment_score":0.06510918150888756,"num_words":72,"start":466.405,"end":490.405},{"sentences":[{"text":"Just basically lets you know that everything is paid and up to date.","start":490.705,"end":494.16498,"sentiment":"neutral","sentiment_score":0.25265214993403506},{"text":"But, yes, we'll go ahead and cancel that trauma and attached life for you today.","start":495.26498,"end":499.925,"sentiment":"neutral","sentiment_score":-0.2508378341794014},{"text":"Now the other one is can you see where it says a twelve month have a twenty four IRR report?","start":501.53998,"end":507.56,"sentiment":"neutral","sentiment_score":0.003210854064673185},{"text":"Can you see that one?","start":508.02,"end":509.15997,"sentiment":"neutral","sentiment_score":0.004673793539404869},{"text":"Yep.","start":509.21997,"end":509.62,"sentiment":"neutral","sentiment_score":0.06106651946902275}],"sentiment":"neutral","sentiment_score":-0.006100685094241743,"num_words":54,"start":490.705,"end":509.62},{"sentences":[{"text":"Perfect.","start":509.62,"end":510.12,"sentiment":"positive","sentiment_score":0.5594549179077148},{"text":"Now this one here, it shows you kind of your portfolio and what's happened in the last twelve months.","start":510.58,"end":516.075,"sentiment":"neutral","sentiment_score":0.09710767845574178},{"text":"So as you kind of touched on earlier, we've had seen a bit of trouble in the last twelve months.","start":516.555,"end":521.675,"sentiment":"neutral","sentiment_score":-0.1530531184747815},{"text":"First, we obviously had I guess this is Zach.","start":521.675,"end":526.655,"sentiment":"neutral","sentiment_score":-0.06559016659028},{"text":"Yeah.","start":528.89,"end":529.37,"sentiment":"neutral","sentiment_score":-0.0224637184292078}],"sentiment":"neutral","sentiment_score":-0.02538673557341099,"num_words":50,"start":509.62,"end":529.37},{"sentences":[{"text":"So first, obviously, we had everything with Trump and The US and tariffs and everything seeing a bit of fluctuation.","start":529.37,"end":534.11005,"sentiment":"neutral","sentiment_score":-0.11889802925288677},{"text":"And, obviously, more recently with the war and everything, it has been quite quite a turbulent twelve months.","start":534.25,"end":539.07,"sentiment":"neutral","sentiment_score":-0.20975368118120563},{"text":"In saying that, though, your portfolio has been has still done pretty good despite everything the last twelve months.","start":539.61005,"end":546.485,"sentiment":"neutral","sentiment_score":0.26266619798384216},{"text":"So I'm really happy with that.","start":546.485,"end":547.765,"sentiment":"positive","sentiment_score":0.6186051120360693},{"text":"So in the last twelve months now this is after fees as well.","start":547.765,"end":551.845,"sentiment":"neutral","sentiment_score":0.11533330037043645}],"sentiment":"neutral","sentiment_score":0.05326440121586386,"num_words":76,"start":529.37,"end":551.845},{"sentences":[{"text":"So after all fees have come out of your account.","start":551.845,"end":554.345,"sentiment":"neutral","sentiment_score":0.1533533327281475},{"text":"So your portfolio has still gone up by 9.31%, which which I'm really happy with given the market condition we have had.","start":554.74,"end":565.56,"sentiment":"positive","sentiment_score":0.43653425777500326},{"text":"So, overall, I'm really happy with that.","start":566.34,"end":568.76,"sentiment":"positive","sentiment_score":0.6667901022093636},{"text":"Now I do wanna mention as well that most of your portfolio have done really well and held up good the last twelve months, and it's obviously been decided to kind of negate.","start":569.555,"end":581.15497,"sentiment":"neutral","sentiment_score":0.22991943607727686},{"text":"So if some areas are not doing as well and other areas that kind of complement each other.","start":581.15497,"end":586.34,"sentiment":"neutral","sentiment_score":0.001267530851893955}],"sentiment":"neutral","sentiment_score":0.26016638510757023,"num_words":90,"start":551.845,"end":586.34},{"sentences":[{"text":"I do want to look at swapping one of their investments for you, and that is your Benelung Australian Equity Fund.","start":587.2,"end":594.02,"sentiment":"neutral","sentiment_score":0.1354759151027316},{"text":"So we've done a lot of research on this one recently as well because, obviously, with the market and the investment, things are always changing.","start":594.16003,"end":601.665,"sentiment":"neutral","sentiment_score":0.07894829079508782},{"text":"So it is important to keep reviewing this all the time to make sure that we have you in the best option always because it's not always going to be.","start":601.665,"end":609.665,"sentiment":"neutral","sentiment_score":0.1388857364654541},{"text":"So what I would like to do, if you are happy to do so, is that the investment committee have done a lot of research on your Benelon Australian equity fund, and it's kind of underperforming a little bit at the moment.","start":609.665,"end":620.93,"sentiment":"neutral","sentiment_score":-0.028209071384654158},{"text":"So what we would like to do is just a straight swap of swapping that one through another option.","start":620.99,"end":627.125,"sentiment":"neutral","sentiment_score":0.057941252267674395}],"sentiment":"neutral","sentiment_score":0.06497355018925928,"num_words":137,"start":587.2,"end":627.125},{"sentences":[{"text":"So it's still keeping you within the Australian equity component, but it is swapping your Benelon Australian equity, which is your your managed fund, which is designed to kind of outperform the market by actively buying and selling different investments through one that's been that's a little bit cheaper and has performed a little bit better, which is the BetaShares Australia 200.","start":627.345,"end":649.42004,"sentiment":"neutral","sentiment_score":0.1573485977226688},{"text":"So it's still very much invest in the 200 largest companies in Australia.","start":649.64,"end":654.14,"sentiment":"neutral","sentiment_score":0.1635582034404461},{"text":"So it gives you very similar exposure, but it is a little bit cheaper and has performed a little bit better recently.","start":654.44,"end":661.125,"sentiment":"neutral","sentiment_score":0.24668537283485586},{"text":"So if you are happy for me to go ahead and make that one change with your investment, I can get a document issued.","start":661.745,"end":669.66504,"sentiment":"positive","sentiment_score":0.34913281351327896},{"text":"You don't need to sign it or anything.","start":669.66504,"end":671.525,"sentiment":"neutral","sentiment_score":0.17705060355365276}],"sentiment":"neutral","sentiment_score":0.2101127151833024,"num_words":129,"start":627.345,"end":671.525},{"sentences":[{"text":"Just to let you know that we will go ahead and make that investment change, if you are happy for me to do so.","start":672.92,"end":678.38,"sentiment":"positive","sentiment_score":0.3342221596588691},{"text":"Yeah.","start":679.48,"end":679.88,"sentiment":"neutral","sentiment_score":0.21152004599571228},{"text":"Great.","start":679.88,"end":680.36,"sentiment":"positive","sentiment_score":0.7333557605743408},{"text":"Perfect.","start":680.36,"end":680.86,"sentiment":"positive","sentiment_score":0.6946306228637695},{"text":"So I will send an email through you.","start":681.16,"end":684.22,"sentiment":"positive","sentiment_score":0.3746207319200039}],"sentiment":"positive","sentiment_score":0.3616515461887632,"num_words":35,"start":672.92,"end":684.22},{"sentences":[{"text":"Again, it's just for your reference so you have it.","start":684.535,"end":686.935,"sentiment":"neutral","sentiment_score":0.2789387062191963},{"text":"You don't need to sign it or anything, and that is just to say that we've made that one investment switch.","start":686.935,"end":691.995,"sentiment":"neutral","sentiment_score":0.2622331696606818},{"text":"But other than that, it's done really well.","start":693.175,"end":695.175,"sentiment":"positive","sentiment_score":0.5271308422088623},{"text":"So happy with with how everything is tracking for your super and your insurances, otherwise.","start":695.175,"end":698.4321,"sentiment":"positive","sentiment_score":0.5874793628851572},{"text":"Now we when it comes to your super and insurances otherwise.","start":698.4321,"end":700.77,"sentiment":"neutral","sentiment_score":0.09472295845096762}],"sentiment":"positive","sentiment_score":0.34411497459961815,"num_words":65,"start":684.535,"end":700.77},{"sentences":[{"text":"Now we when it comes to your superannuation as well, we do have you, you know, invested in that growth portfolio.","start":701.55,"end":707.89,"sentiment":"neutral","sentiment_score":0.08777580800510588},{"text":"Are you still comfortable with, like, the same level of risk tolerance, or has anything changed in the last twelve months?","start":708.35,"end":714.69,"sentiment":"neutral","sentiment_score":-0.021957129417430787},{"text":"No.","start":716.57495,"end":717.07495,"sentiment":"negative","sentiment_score":-0.3457663059234619},{"text":"Yeah.","start":724.255,"end":724.65497,"sentiment":"neutral","sentiment_score":-0.005828592926263809},{"text":"Yeah.","start":724.65497,"end":724.975,"sentiment":"neutral","sentiment_score":-0.06816092878580093}],"sentiment":"neutral","sentiment_score":0.021387476060125563,"num_words":45,"start":701.55,"end":724.975},{"sentences":[{"text":"And I think it's a good position that even though you're in a growth, it's done well.","start":724.975,"end":728.755,"sentiment":"positive","sentiment_score":0.629242900539847},{"text":"And it is obviously, you do have plenty of time until retirement.","start":729.26,"end":732.16,"sentiment":"positive","sentiment_score":0.33641152332226437},{"text":"So, obviously, you sometimes see some short term fluctuation in order to try to grow that long term, but you're also not in, you know, your high risk or anything like that.","start":733.26,"end":741.585,"sentiment":"neutral","sentiment_score":0.08260130952112377},{"text":"So you are in a good kind of mid range, still focusing on growth, but having about 20% in, you know, defensive assets like your gold and cash and stuff like that to to kind of stabilize that portfolio.","start":741.585,"end":752.405,"sentiment":"neutral","sentiment_score":0.19497878056688187},{"text":"So we will leave everything as is.","start":752.54504,"end":754.78503,"sentiment":"neutral","sentiment_score":0.06370533044849123}],"sentiment":"neutral","sentiment_score":0.23763943223334918,"num_words":107,"start":724.975,"end":754.78503},{"sentences":[{"text":"Just make that one in investment switch.","start":754.78503,"end":757.11,"sentiment":"neutral","sentiment_score":0.0674508943089417},{"text":"Now you will also see the last document here, Hayden, is your Vanguard index chart.","start":757.67,"end":762.23,"sentiment":"neutral","sentiment_score":0.059962536891301474},{"text":"If you could just open that one for me.","start":762.23,"end":764.17,"sentiment":"neutral","sentiment_score":0.06183871005972227},{"text":"Yep.","start":765.43,"end":765.93,"sentiment":"neutral","sentiment_score":0.1064022034406662},{"text":"Now this one is just a good visual representation of what we are talking about when we're talking about the market.","start":766.55,"end":772.81,"sentiment":"neutral","sentiment_score":0.15325272615466798}],"sentiment":"neutral","sentiment_score":0.09911041805204356,"num_words":53,"start":754.78503,"end":772.81},{"sentences":[{"text":"You may have seen something similar to this before, but it just basically shows you over time.","start":773.245,"end":779.245,"sentiment":"neutral","sentiment_score":0.08126867562532425},{"text":"It goes from 1995 to 2025.","start":779.245,"end":782.945,"sentiment":"neutral","sentiment_score":0.07506354277332623},{"text":"And you can kind of see that over the long term, the market always goes up.","start":783.48505,"end":787.65,"sentiment":"neutral","sentiment_score":0.09440622385591269},{"text":"The short term, there will be some ups and downs and market fluctuations.","start":787.73004,"end":791.51,"sentiment":"neutral","sentiment_score":0.012578311018072642},{"text":"Yep.","start":792.61005,"end":792.93005,"sentiment":"neutral","sentiment_score":0.09738415479660034}],"sentiment":"neutral","sentiment_score":0.06798774569804938,"num_words":53,"start":773.245,"end":792.93005},{"sentences":[{"text":"Perfect.","start":792.93005,"end":793.43005,"sentiment":"neutral","sentiment_score":0.32492029666900635},{"text":"Any questions so far?","start":793.73004,"end":794.85004,"sentiment":"neutral","sentiment_score":0.15969571843743324},{"text":"Well, that's pretty straightforward.","start":794.85004,"end":796.07,"sentiment":"neutral","sentiment_score":0.201150581240654},{"text":"Yep.","start":797.01,"end":797.51,"sentiment":"neutral","sentiment_score":0.22132091224193573},{"text":"Great.","start":797.97003,"end":798.29004,"sentiment":"positive","sentiment_score":0.514999508857727}],"sentiment":"neutral","sentiment_score":0.227693265134638,"num_words":11,"start":792.93005,"end":798.29004},{"sentences":[{"text":"Perfect.","start":798.29004,"end":798.79004,"sentiment":"positive","sentiment_score":0.3836950063705444},{"text":"So if you are happy to do so now, if you can click on the link where it says sign now, there will be yeah.","start":798.85004,"end":805.945,"sentiment":"neutral","sentiment_score":0.1349697834253311},{"text":"There will be three documents that it'll ask you to sign.","start":805.945,"end":809.245,"sentiment":"neutral","sentiment_score":0.07285995476625183},{"text":"Now one of them is that I have already included that need of cancellation letter for you to make it quick and easy, which is just to say that we are canceling that one outside life and trauma for you.","start":809.545,"end":822.89996,"sentiment":"neutral","sentiment_score":0.08796422909945249},{"text":"The other one is a tax file number opt in form.","start":823.6,"end":827.83997,"sentiment":"neutral","sentiment_score":0.12579612840305676}],"sentiment":"neutral","sentiment_score":0.10751960989595814,"num_words":88,"start":798.29004,"end":827.83997},{"sentences":[{"text":"It's one of those compliance forms just basically to let you know that we are keeping your tax file number secure on file.","start":827.83997,"end":835.22,"sentiment":"neutral","sentiment_score":0.24744713889515918},{"text":"And the last one, it is an ongoing service agreement with hub twenty four.","start":835.785,"end":842.745,"sentiment":"neutral","sentiment_score":0.21651735369648253},{"text":"So this one here is just to say that you're happy to remain as a client.","start":842.745,"end":847.40497,"sentiment":"positive","sentiment_score":0.47866762802004814},{"text":"Now there is no changes in regards to the fee, so it stays exactly the same at 1.1 from superannuation.","start":847.8,"end":854.77997,"sentiment":"neutral","sentiment_score":0.21210864260792733},{"text":"No changes or increases or anything in regards to the fee structure.","start":855.8,"end":859.42,"sentiment":"neutral","sentiment_score":-0.19798162765800953}],"sentiment":"neutral","sentiment_score":0.21467767664614845,"num_words":85,"start":827.83997,"end":859.42},{"sentences":[{"text":"But, basically, you just have to obviously agree that you are happy to stay on as a client in order for us to keep servicing you.","start":859.865,"end":866.20496,"sentiment":"neutral","sentiment_score":0.3292656599615629},{"text":"But I kind of mentioned last time as well, there is no lock in contract.","start":866.58496,"end":870.02496,"sentiment":"neutral","sentiment_score":-0.03670276552438736},{"text":"So if at any point in time you are not happy, there is no lock in contract.","start":870.02496,"end":874.125,"sentiment":"neutral","sentiment_score":-0.21209822113023086},{"text":"Yep.","start":875.61,"end":876.11,"sentiment":"neutral","sentiment_score":0.11874949187040328},{"text":"Do you have any questions with any of those forms?","start":876.32996,"end":878.91,"sentiment":"neutral","sentiment_score":0.09762371480464935}],"sentiment":"neutral","sentiment_score":0.07970554430199706,"num_words":69,"start":859.865,"end":878.91},{"sentences":[{"text":"No.","start":882.97,"end":883.37,"sentiment":"neutral","sentiment_score":0.05989749729633331},{"text":"Yep.","start":883.37,"end":883.87,"sentiment":"neutral","sentiment_score":0.21767497062683103},{"text":"Perfect.","start":884.00995,"end":884.50995,"sentiment":"positive","sentiment_score":0.5450596213340759},{"text":"And once Yep.","start":887.46497,"end":891.485,"sentiment":"neutral","sentiment_score":0.1807498186826706},{"text":"So when it kind of once it's validated, it takes a couple of minutes to send it through to me.","start":892.02496,"end":898.90497,"sentiment":"neutral","sentiment_score":0.2084756873548031}],"sentiment":"neutral","sentiment_score":0.21286135740005052,"num_words":26,"start":882.97,"end":898.90497},{"sentences":[{"text":"So while it wait.","start":898.90497,"end":900.125,"sentiment":"neutral","sentiment_score":0.06334840133786201},{"text":"Yeah?","start":900.95996,"end":901.45996,"sentiment":"neutral","sentiment_score":0.05311032757163048},{"text":"Okay.","start":902.95996,"end":903.45996,"sentiment":"neutral","sentiment_score":0.14430512487888336},{"text":"That should come through.","start":903.83997,"end":905.22,"sentiment":"neutral","sentiment_score":0.2839513197541237},{"text":"Perfect.","start":905.27997,"end":905.77997,"sentiment":"positive","sentiment_score":0.5369011163711548}],"sentiment":"neutral","sentiment_score":0.19304685938087376,"num_words":11,"start":898.90497,"end":905.77997},{"sentences":[{"text":"While I wait for that to come through as well, I do wanna quickly just move on through a bit of a fast line with you just to see if there's anything major that has changed.","start":906.0,"end":913.06,"sentiment":"neutral","sentiment_score":0.07768944433579843},{"text":"Because we have pretty up to date information, it shouldn't be too too much.","start":914.84503,"end":918.465,"sentiment":"neutral","sentiment_score":0.07149304236684527},{"text":"But just bear with me as I just triple check this.","start":919.005,"end":922.125,"sentiment":"neutral","sentiment_score":0.006962118501012976},{"text":"So we have obviously confirmed your your for the time being anyway, occupation is the same.","start":922.125,"end":927.74005,"sentiment":"neutral","sentiment_score":0.07309057610109448},{"text":"Like I said, if anything does change and you guys are struggling at any point, just let me know.","start":927.74005,"end":933.44,"sentiment":"neutral","sentiment_score":-0.13159445320305072}],"sentiment":"neutral","sentiment_score":0.026494380203075707,"num_words":96,"start":906.0,"end":933.44},{"sentences":[{"text":"Yes.","start":936.38,"end":936.88,"sentiment":"neutral","sentiment_score":0.004179511219263077},{"text":"Okay.","start":941.19495,"end":941.69495,"sentiment":"neutral","sentiment_score":-0.009849291294813156},{"text":"Yes.","start":945.51495,"end":946.01495,"sentiment":"neutral","sentiment_score":-0.005849968641996384},{"text":"Yeah.","start":952.25,"end":952.75,"sentiment":"neutral","sentiment_score":-0.04688882827758789},{"text":"Oh, that's good.","start":955.52997,"end":956.83,"sentiment":"neutral","sentiment_score":0.1227571281294028}],"sentiment":"neutral","sentiment_score":0.044266115341867716,"num_words":7,"start":936.38,"end":956.83},{"sentences":[{"text":"Mhmm.","start":959.77,"end":960.27,"sentiment":"neutral","sentiment_score":-0.03727217391133309},{"text":"Oh, yes.","start":972.185,"end":972.745,"sentiment":"neutral","sentiment_score":-0.000243503600358963},{"text":"Yes.","start":972.745,"end":973.245,"sentiment":"neutral","sentiment_score":0.002039097249507904},{"text":"Mhmm.","start":975.48004,"end":975.98004,"sentiment":"neutral","sentiment_score":-0.08971545100212097},{"text":"Mhmm.","start":979.56,"end":980.06,"sentiment":"neutral","sentiment_score":0.030108511447906498}],"sentiment":"neutral","sentiment_score":-0.015887837236126263,"num_words":6,"start":959.77,"end":980.06},{"sentences":[{"text":"Yes.","start":981.96,"end":982.46,"sentiment":"neutral","sentiment_score":0.15526023507118225},{"text":"Okay.","start":986.44,"end":986.94,"sentiment":"neutral","sentiment_score":0.151107519865036},{"text":"Yes.","start":1002.99005,"end":1003.49005,"sentiment":"neutral","sentiment_score":-0.042171500623226166},{"text":"Yes.","start":1004.59,"end":1005.09,"sentiment":"neutral","sentiment_score":0.00722847506403923},{"text":"Yes and no.","start":1005.71,"end":1006.67004,"sentiment":"neutral","sentiment_score":0.04747688646117846}],"sentiment":"neutral","sentiment_score":0.05912219839436667,"num_words":7,"start":981.96,"end":1006.67004},{"sentences":[{"text":"But but for you, it's a good thing because so, basically, when we got your nearest policy in force, that is locked in.","start":1006.67004,"end":1013.15,"sentiment":"neutral","sentiment_score":0.29525529819986096},{"text":"Right?","start":1013.15,"end":1013.65,"sentiment":"neutral","sentiment_score":0.21777835488319397},{"text":"So you can you can change your occupations now.","start":1013.945,"end":1016.90497,"sentiment":"neutral","sentiment_score":0.195413147409757},{"text":"The only way I would say to you, okay.","start":1016.90497,"end":1019.96497,"sentiment":"neutral","sentiment_score":0.09292702459626728},{"text":"Let's revisit your occupation rating and is if you are going through a less risky occupation.","start":1020.185,"end":1027.005,"sentiment":"neutral","sentiment_score":0.057657916797325015}],"sentiment":"neutral","sentiment_score":0.181486869487783,"num_words":58,"start":1006.67004,"end":1027.005},{"sentences":[{"text":"So if you were going through, let's say, doing admin work or something, that is a lot less risky, so the insurance will will give you, like, a safe safer rating, so to say, makes the premium a bit cheaper.","start":1027.53,"end":1040.43,"sentiment":"neutral","sentiment_score":0.1856295086443424},{"text":"For you going the other way, because you already have your insurances, we don't need to change anything.","start":1040.705,"end":1045.525,"sentiment":"neutral","sentiment_score":0.19349611550569534},{"text":"If you had that occupation now and said, let's look at insurances, I might be like, okay.","start":1045.905,"end":1051.745,"sentiment":"neutral","sentiment_score":0.09688062067417537},{"text":"We can, but it's going to be quite tricky because it's a lot riskier than what your occupation at the time.","start":1051.745,"end":1056.56,"sentiment":"neutral","sentiment_score":-0.14702518089186578},{"text":"So for you, it's very good that we had your insurances in place before you change.","start":1056.56,"end":1060.82,"sentiment":"positive","sentiment_score":0.4259427972137928}],"sentiment":"neutral","sentiment_score":0.14538068690204195,"num_words":112,"start":1027.53,"end":1060.82},{"sentences":[{"text":"I'll make a little note here, but I don't need to notify Neos because I don't wanna make the insurance as well.","start":1061.4401,"end":1068.225,"sentiment":"neutral","sentiment_score":0.029538100754672832},{"text":"And we don't have to because at the time of application, that was correct.","start":1068.4451,"end":1071.985,"sentiment":"neutral","sentiment_score":0.10979009898645538},{"text":"Yeah.","start":1073.165,"end":1073.645,"sentiment":"neutral","sentiment_score":0.17126813530921936},{"text":"But I'll update it on our end anyway, so thanks for letting me know.","start":1073.645,"end":1077.905,"sentiment":"positive","sentiment_score":0.39512245722913314},{"text":"If it does come through and you do end up starting there and you need your employer contribution form, just just let me know, and I can always get that sent over to you if you need that for your contributions and stuff like that into Super.","start":1078.1599,"end":1091.2999,"sentiment":"neutral","sentiment_score":0.10778960205138997}],"sentiment":"neutral","sentiment_score":0.13220401464638357,"num_words":98,"start":1061.4401,"end":1091.2999},{"sentences":[{"text":"Yep.","start":1093.025,"end":1093.525,"sentiment":"neutral","sentiment_score":0.0643494576215744},{"text":"Now, otherwise, at the moment, you're obviously doing the RACQ.","start":1094.225,"end":1098.165,"sentiment":"neutral","sentiment_score":0.01892476938664913},{"text":"How much are you getting paid for that at the moment?","start":1098.865,"end":1101.285,"sentiment":"neutral","sentiment_score":0.015035985545678572},{"text":"Mhmm.","start":1107.2001,"end":1107.7001,"sentiment":"neutral","sentiment_score":0.002241912530735135},{"text":"Okay.","start":1111.68,"end":1112.18,"sentiment":"neutral","sentiment_score":-0.004501202143728733}],"sentiment":"neutral","sentiment_score":0.01736390428656402,"num_words":24,"start":1093.025,"end":1112.18},{"sentences":[{"text":"Sorry.","start":1112.3201,"end":1112.64,"sentiment":"neutral","sentiment_score":-0.057743050158023834},{"text":"I've mhmm.","start":1112.64,"end":1115.6,"sentiment":"neutral","sentiment_score":-0.13140519708395004},{"text":"Okay.","start":1115.6,"end":1116.1,"sentiment":"neutral","sentiment_score":-0.02624490112066269},{"text":"So because before, it was around a 110.","start":1117.625,"end":1120.765,"sentiment":"neutral","sentiment_score":-0.03859636140987277},{"text":"Okay.","start":1125.225,"end":1125.725,"sentiment":"neutral","sentiment_score":-0.05171586945652962}],"sentiment":"neutral","sentiment_score":-0.054406546629392184,"num_words":13,"start":1112.3201,"end":1125.725},{"sentences":[{"text":"Like, 90.","start":1126.345,"end":1127.1649,"sentiment":"neutral","sentiment_score":-0.06817120313644409},{"text":"Yeah.","start":1132.6,"end":1133.1,"sentiment":"neutral","sentiment_score":-0.08868247270584106},{"text":"Yeah.","start":1134.12,"end":1134.62,"sentiment":"neutral","sentiment_score":-0.13022437691688538},{"text":"Yep.","start":1141.415,"end":1141.895,"sentiment":"neutral","sentiment_score":0.009779549203813076},{"text":"Yeah.","start":1141.895,"end":1142.395,"sentiment":"neutral","sentiment_score":-0.03640779107809067}],"sentiment":"neutral","sentiment_score":-0.06364624962831537,"num_words":6,"start":1126.345,"end":1142.395},{"sentences":[{"text":"Oh, nice.","start":1148.535,"end":1149.355,"sentiment":"neutral","sentiment_score":0.22916679084300995},{"text":"Yep.","start":1149.735,"end":1150.235,"sentiment":"neutral","sentiment_score":0.22699055075645447},{"text":"Yeah.","start":1154.31,"end":1154.81,"sentiment":"neutral","sentiment_score":0.1676526963710785},{"text":"Oh, that's nice.","start":1158.71,"end":1159.85,"sentiment":"neutral","sentiment_score":0.22095366815725961},{"text":"Yeah.","start":1161.43,"end":1161.93,"sentiment":"neutral","sentiment_score":0.14244964718818665}],"sentiment":"neutral","sentiment_score":0.2072859350591898,"num_words":8,"start":1148.535,"end":1161.93},{"sentences":[{"text":"Oh, that's good.","start":1162.47,"end":1163.11,"sentiment":"positive","sentiment_score":0.3680024941762288},{"text":"It's a bit more flexibility.","start":1163.11,"end":1164.33,"sentiment":"positive","sentiment_score":0.3553305149078369},{"text":"I'll make a note.","start":1165.5349,"end":1166.4149,"sentiment":"neutral","sentiment_score":0.27757762372493744},{"text":"So that's obviously gonna be good as well because, obviously, if they pay you more than an hourly, that means that you are gonna get they have to pay you more contributions into super as well.","start":1166.4149,"end":1175.955,"sentiment":"neutral","sentiment_score":0.22695560194551945},{"text":"So that's gonna see that kind of boost a little bit further, which is great.","start":1176.495,"end":1180.4349,"sentiment":"positive","sentiment_score":0.41940654516220094}],"sentiment":"neutral","sentiment_score":0.2928963555466561,"num_words":63,"start":1162.47,"end":1180.4349},{"sentences":[{"text":"Do you know if they have, like, a enterprise bargain agreement or any additional benefits or anything or or not sure yet?","start":1181.98,"end":1191.2,"sentiment":"neutral","sentiment_score":0.036021227948367596},{"text":"Okay.","start":1192.54,"end":1193.04,"sentiment":"neutral","sentiment_score":-0.02593192271888256},{"text":"Yeah.","start":1196.355,"end":1196.855,"sentiment":"neutral","sentiment_score":-0.0012420322746038437},{"text":"Mhmm.","start":1199.635,"end":1200.135,"sentiment":"neutral","sentiment_score":-0.0158066488802433},{"text":"Mhmm.","start":1203.875,"end":1204.375,"sentiment":"neutral","sentiment_score":-0.06564532965421677}],"sentiment":"neutral","sentiment_score":0.026301580051390026,"num_words":26,"start":1181.98,"end":1204.375},{"sentences":[{"text":"Yeah.","start":1212.13,"end":1212.63,"sentiment":"neutral","sentiment_score":-0.04009000211954117},{"text":"Mhmm.","start":1216.05,"end":1216.13,"sentiment":"neutral","sentiment_score":-0.024940308183431625},{"text":"Yep.","start":1216.13,"end":1216.63,"sentiment":"neutral","sentiment_score":-0.007356542628258467},{"text":"Yeah.","start":1220.9451,"end":1221.4451,"sentiment":"neutral","sentiment_score":0.011109872721135616},{"text":"So so sometimes yeah.","start":1222.545,"end":1225.125,"sentiment":"neutral","sentiment_score":0.0455238432623446}],"sentiment":"neutral","sentiment_score":0.015102299104910344,"num_words":8,"start":1212.13,"end":1225.125},{"sentences":[{"text":"No.","start":1225.265,"end":1225.585,"sentiment":"neutral","sentiment_score":0.21785598993301392},{"text":"That's good.","start":1225.585,"end":1226.405,"sentiment":"positive","sentiment_score":0.526820957660675},{"text":"I'll make a little note.","start":1226.465,"end":1227.425,"sentiment":"positive","sentiment_score":0.4657615125179291},{"text":"And if it does, you know, if you do have any questions or anything, hopefully, it all goes well and you you get it.","start":1227.425,"end":1233.89,"sentiment":"positive","sentiment_score":0.5624955383439859},{"text":"And that gives you a bit more, yeah, flexibility, obviously, more income and more kind of security and today's what's going on with the fuel and everything, and I'll obviously put head yeah.","start":1234.75,"end":1247.635,"sentiment":"neutral","sentiment_score":0.254328720638472}],"sentiment":"positive","sentiment_score":0.3922007102949115,"num_words":65,"start":1225.265,"end":1247.635},{"sentences":[{"text":"Yes.","start":1251.615,"end":1252.115,"sentiment":"neutral","sentiment_score":-0.01148071140050888},{"text":"Exactly.","start":1254.095,"end":1254.595,"sentiment":"neutral","sentiment_score":-0.036380551755428314},{"text":"Exactly.","start":1255.295,"end":1255.795,"sentiment":"neutral","sentiment_score":0.011401336640119553},{"text":"So you'll you'll be keep working if something were to happen.","start":1255.935,"end":1259.475,"sentiment":"neutral","sentiment_score":0.022762302478606052},{"text":"Yes.","start":1262.0,"end":1262.5,"sentiment":"neutral","sentiment_score":0.03280395269393921}],"sentiment":"neutral","sentiment_score":0.01644862356285254,"num_words":15,"start":1251.615,"end":1262.5},{"sentences":[{"text":"Yeah.","start":1263.12,"end":1263.52,"sentiment":"neutral","sentiment_score":0.047123655676841736},{"text":"No.","start":1263.52,"end":1264.02,"sentiment":"neutral","sentiment_score":0.08000700175762177},{"text":"That's good.","start":1264.16,"end":1264.72,"sentiment":"neutral","sentiment_score":0.24629279971122742},{"text":"Especially, obviously, with Heather, if she's working on a little bit reduced hours, that will obviously help assist that a little bit as well.","start":1264.72,"end":1271.7,"sentiment":"neutral","sentiment_score":0.1732695239285628},{"text":"So so that's really good.","start":1272.96,"end":1275.14,"sentiment":"neutral","sentiment_score":0.3086066752672195}],"sentiment":"neutral","sentiment_score":0.19155206689328858,"num_words":33,"start":1263.12,"end":1275.14},{"sentences":[{"text":"Now asset wise, has anything changed?","start":1276.4451,"end":1279.505,"sentiment":"neutral","sentiment_score":0.04679725815852483},{"text":"You still have your your main property, the investment property, and the motor vehicle?","start":1279.645,"end":1285.265,"sentiment":"neutral","sentiment_score":0.0306769103876182},{"text":"Yep.","start":1285.9651,"end":1286.4651,"sentiment":"neutral","sentiment_score":0.0268673412501812},{"text":"Yep.","start":1289.42,"end":1289.92,"sentiment":"neutral","sentiment_score":0.05496915429830551},{"text":"All the same.","start":1290.54,"end":1291.18,"sentiment":"neutral","sentiment_score":0.047082160909970604}],"sentiment":"neutral","sentiment_score":0.03733373090624809,"num_words":25,"start":1276.4451,"end":1291.18},{"sentences":[{"text":"Hazed, do you know if any has increased value or anything, or is your property still valued about $9.50 and the investment about $4.30?","start":1291.18,"end":1299.2001,"sentiment":"neutral","sentiment_score":0.005679819672166005},{"text":"Oh, wow.","start":1305.3551,"end":1306.0951,"sentiment":"neutral","sentiment_score":0.07492927834391594},{"text":"Alright.","start":1308.4751,"end":1308.9551,"sentiment":"neutral","sentiment_score":0.0602884516119957},{"text":"Okay.","start":1308.9551,"end":1309.4551,"sentiment":"neutral","sentiment_score":0.04356526955962181},{"text":"So probably oh, nice.","start":1310.4751,"end":1319.5599,"sentiment":"neutral","sentiment_score":0.09152309596538544}],"sentiment":"neutral","sentiment_score":0.024207758521961588,"num_words":32,"start":1291.18,"end":1319.5599},{"sentences":[{"text":"Oh, wow.","start":1328.825,"end":1329.485,"sentiment":"neutral","sentiment_score":0.05227641575038433},{"text":"That's that's that's yeah.","start":1330.345,"end":1332.105,"sentiment":"neutral","sentiment_score":-0.03466118173673749},{"text":"Especially because they're missing property quite new as well.","start":1332.105,"end":1334.6649,"sentiment":"neutral","sentiment_score":-0.06406439302696122},{"text":"That's really good.","start":1334.6649,"end":1335.63,"sentiment":"positive","sentiment_score":0.36643163363138836},{"text":"Yeah.","start":1335.87,"end":1336.37,"sentiment":"positive","sentiment_score":0.33592456579208374}],"sentiment":"neutral","sentiment_score":0.04339726494723245,"num_words":19,"start":1328.825,"end":1336.37},{"sentences":[{"text":"Very, very good.","start":1336.75,"end":1337.79,"sentiment":"positive","sentiment_score":0.49234505494435626},{"text":"Oh, perfect.","start":1337.79,"end":1338.61,"sentiment":"positive","sentiment_score":0.508410781621933},{"text":"I'll update that.","start":1338.67,"end":1339.73,"sentiment":"positive","sentiment_score":0.36549291014671326},{"text":"Now I have updated as well that you have been twelve months, obviously, free or vaping free, so that's great.","start":1340.1901,"end":1346.13,"sentiment":"positive","sentiment_score":0.3551986709237099},{"text":"You obviously said you've had a bit of a health journey, so no kind of injuries or medication or anything.","start":1346.91,"end":1353.875,"sentiment":"neutral","sentiment_score":-0.003637464530766011}],"sentiment":"neutral","sentiment_score":0.22128249138283232,"num_words":48,"start":1336.75,"end":1353.875},{"sentences":[{"text":"Right.","start":1355.0549,"end":1355.5549,"sentiment":"neutral","sentiment_score":0.002147657796740532},{"text":"Perfect.","start":1358.335,"end":1358.835,"sentiment":"neutral","sentiment_score":0.12435010820627213},{"text":"Oh, wow.","start":1362.27,"end":1362.9099,"sentiment":"neutral","sentiment_score":0.1251174844801426},{"text":"That's really good.","start":1362.9099,"end":1364.0499,"sentiment":"neutral","sentiment_score":0.18413067857424417},{"text":"Are you doing this kind of diet and training?","start":1364.6699,"end":1368.45,"sentiment":"neutral","sentiment_score":0.03606132883578539}],"sentiment":"neutral","sentiment_score":0.07835479563800618,"num_words":16,"start":1355.0549,"end":1368.45},{"sentences":[{"text":"Or yeah.","start":1368.51,"end":1369.4099,"sentiment":"neutral","sentiment_score":0.02744792029261589},{"text":"Hello.","start":1371.63,"end":1372.13,"sentiment":"neutral","sentiment_score":0.09335202723741531},{"text":"Yeah.","start":1376.205,"end":1376.705,"sentiment":"neutral","sentiment_score":0.08909936994314194},{"text":"Oh, great.","start":1379.325,"end":1379.885,"sentiment":"neutral","sentiment_score":0.2161368429660797},{"text":"Well, that's good on you.","start":1379.885,"end":1380.845,"sentiment":"neutral","sentiment_score":0.21092494279146196}],"sentiment":"neutral","sentiment_score":0.1567496034232053,"num_words":11,"start":1368.51,"end":1380.845},{"sentences":[{"text":"That's really good.","start":1380.845,"end":1381.905,"sentiment":"positive","sentiment_score":0.44146501024564105},{"text":"And last thing is estate planning.","start":1383.725,"end":1385.665,"sentiment":"neutral","sentiment_score":0.0950072780251503},{"text":"I do have your beneficiaries in place for Heather.","start":1385.965,"end":1388.97,"sentiment":"neutral","sentiment_score":0.10887933274110158},{"text":"That's still the case.","start":1388.97,"end":1390.19,"sentiment":"neutral","sentiment_score":0.07356604188680649},{"text":"Yeah.","start":1391.37,"end":1391.69,"sentiment":"neutral","sentiment_score":0.20714235305786133}],"sentiment":"neutral","sentiment_score":0.14677213974620984,"num_words":23,"start":1380.845,"end":1391.69},{"sentences":[{"text":"Great.","start":1391.69,"end":1392.19,"sentiment":"positive","sentiment_score":0.3627672791481018},{"text":"Now that was basically everything that I needed to touch on from my end.","start":1393.13,"end":1397.39,"sentiment":"neutral","sentiment_score":0.23817421283040727},{"text":"Like I said, keep a lookout for my email to show you that we have that we will make that investment switch for you, just that one investment.","start":1398.8099,"end":1406.285,"sentiment":"neutral","sentiment_score":0.2515787131020001},{"text":"I will get my colleague Jack to try and give you a call before midday today as well to kinda do that.","start":1406.8251,"end":1412.525,"sentiment":"neutral","sentiment_score":0.1973184428431771},{"text":"But do you have any other questions or anything for me otherwise before I let you go today, Hayden?","start":1414.025,"end":1419.8099,"sentiment":"neutral","sentiment_score":0.11562714137529072}],"sentiment":"neutral","sentiment_score":0.20570632921797888,"num_words":84,"start":1391.69,"end":1419.8099},{"sentences":[{"text":"No?","start":1421.1499,"end":1421.6499,"sentiment":"neutral","sentiment_score":-0.07443300634622574},{"text":"Yeah.","start":1422.19,"end":1422.6699,"sentiment":"neutral","sentiment_score":0.13076964020729065},{"text":"Perfect.","start":1422.6699,"end":1423.1699,"sentiment":"positive","sentiment_score":0.4694683849811554},{"text":"And keep a look at as well that, obviously, we are canceling that trauma out of pocket life, so you will see that being being canceled as well.","start":1423.47,"end":1430.6699,"sentiment":"neutral","sentiment_score":0.010069421093378748},{"text":"So I'll let Jack know as well to kind of process that cancellation form today for you as well.","start":1430.6699,"end":1435.665,"sentiment":"neutral","sentiment_score":0.0930688769409531}],"sentiment":"neutral","sentiment_score":0.051521149426698686,"num_words":50,"start":1421.1499,"end":1435.665},{"sentences":[{"text":"Great.","start":1436.8451,"end":1437.245,"sentiment":"positive","sentiment_score":0.7458332777023315},{"text":"Perfect.","start":1437.245,"end":1437.745,"sentiment":"positive","sentiment_score":0.676652193069458},{"text":"Well, if anything does change, let me know.","start":1437.805,"end":1440.0651,"sentiment":"neutral","sentiment_score":0.25654489174485207},{"text":"Hopefully, everything goes well with your work and that things do pick up for Heather.","start":1440.4451,"end":1444.9451,"sentiment":"positive","sentiment_score":0.6104282180468241},{"text":"Like I said, anything else that either of you need, just let me know, and we'll be reaching out to Heather soon as well to get her booked in for her annual review.","start":1445.165,"end":1452.1948,"sentiment":"positive","sentiment_score":0.34763302315365185}],"sentiment":"positive","sentiment_score":0.4155716834397152,"num_words":58,"start":1436.8451,"end":1452.1948},{"sentences":[{"text":"No problem at all.","start":1454.7549,"end":1455.4749,"sentiment":"positive","sentiment_score":0.7028325796127319},{"text":"I hope you have a lovely rest of your day.","start":1455.4749,"end":1457.4148,"sentiment":"positive","sentiment_score":0.8073369085788726},{"text":"Thanks.","start":1458.9949,"end":1459.4949,"sentiment":"positive","sentiment_score":0.6370062828063965},{"text":"Bye.","start":1459.6348,"end":1460.1348,"sentiment":"positive","sentiment_score":0.35536932945251465}],"sentiment":"positive","sentiment_score":0.7423171885311604,"num_words":16,"start":1454.7549,"end":1460.1348}]}}]},{"alternatives":[{"transcript":"Hello? Hayden speaking. Yeah. Good. Thanks. How are you? Yeah. That's fine. Yep. Yes. Hayden Joel Thompson. The 1987, and Number 8, Saint Mary's Court, Capalaba 4157. Yeah. Pretty good. Yeah. Yeah. Not too bad. I mean, you know, the world's going crazy with fuel and everything, but other than that, it's alright. No. Not really. Heather's got reduced hours because of her driving role. So, yeah, it's kinda taken a little bit of a financial hit at the moment. For now, it's okay, but it might sort of dip a bit, like, it's a bit uncertain at the moment. Yeah. Yeah. No worries. Yeah. Yeah. That's right. Yep. Yep. Yeah. I just opened up to it says view view document. No. Yeah. Services guide version one, financial services guide version four, and super and insurance summary and stuff like that. Yeah. Yep. Yep. Okay. Yep. Super. Yeah. Yeah. Yeah. That's correct. Yeah. Yeah. Yeah. Yeah. That's fine. Yep. Yeah. Yeah. Yeah. Absolutely. Yep. And, yeah, I've lost a whole bunch of weight as well. Like, I've been on a on a big health kick ever since I left you guys for the first time. Yeah. Yeah. Absolutely. Yeah. Yeah. Okay. Cool. Yeah. If he's available today, I'm available anytime before midday or tomorrow before midday as well. Yeah. Yeah. Awesome. Yep. Yes. Yeah. Yeah. Depending what depending what Donald Trump says, you can you can watch it in real time. Yeah. Yeah. Yeah. Okay. Okay. Yeah. No problem. Yeah. Okay. No. Yeah. Like, considering what's happened in the world, like, I'm still pretty happy with how it's going, and I don't really wanna take any more risk or anything like that. Yeah. Yeah. Yeah. Yep. No. Yeah. That's pretty straightforward. Yep. Find document. Yeah. Yeah. No worries. No. That's all good. Yeah. I'm just flicking through and signing them now and dating them. Yep. And then yeah. Just click validate so it should be loading. Yeah. I've got got the green tick now, so it said yeah. Yeah. Just with the occupations, I I left garbage last year. I'm currently with RACQ as a tow truck driver, but that's also probably gonna change very soon, obviously, because the money I've I've upskilled myself to I've got my I've got my dangerous goods license. It's not a done deal yet, but I have been in the middle of a recruitment process with Origin, the LPG gas company and electricity company. Yeah. So it's not a done deal yet. I've still I've done my police check, and I've still gotta go for a medical, which I'm very confident that I will pass. But maybe some time, hopefully, in the next few weeks, I'll be working with Origin. I don't know if that'll affect my insurances because I will be carting LPG gas in tanker form. So, obviously, it's a dangerous good. I I don't know if you need to take that. You probably do. Need need to take that if you could. Yeah. Yeah. Oh, okay. Yeah. Yep. Yeah. Okay. Yeah. Okay. Yep. No worries. It's roughly the same hourly rate as I was with garbage. So it's around it's around $38.79 an hour. The only thing is I don't really do much overtime, which yeah. Yeah. It's probably high nineties, I would say. But I've only been there five months and, like, it's yeah. It's a good job, but I'm not really enjoying it. Plus, with the way the fuel's gone, it's and it's just forced me to upskill myself and get a better paying job. So I'm not sure of the exact remuneration with Origin, but I'm gonna be on $46 an hour. So it's quite a jump. And yeah. And I like the rostering as well that they've offered me. So I'm gonna be working five days on and three days off, and it's just gonna be a rotating roster. So yeah. Yep. I'm not sure. I have I haven't received an official contract yet. I yeah. I I do have some understanding. It's it's pretty much a flat rate, but it's after ten hours, you get some sort of penalties. And yeah. Because because the rate is so much higher, I don't think you get, like, public holiday rates. But because it's a rotating roster, you might, like, you might work a public holiday, you might not. So there's yeah. I'm still working out the details. Yeah. Yeah. Yeah. And, like yeah. I I picked an industry. Even though it's a bit of a dangerous industry, it's it's kinda like essential services. You know? Like like, people need need gas. Like, that that's not gonna stop. Yeah. Yeah. Yeah. It's it's it's pretty much pandemic proof. Like, that's how I look at it. Yep. Yeah. That's yeah. That's nothing. Yeah. Just the motor vehicles and the how two houses. That's all all the same. Well, the house next door to us just sold for, like, 1,100,000, and our house is even bigger than theirs. Like yeah. Heather's been on realestate.com, and our main house in Capalaba, yeah, it's roughly 1,100,000. And investment property on Russell Island, we bought that for 430,000, and realestate.com values it at 517,000. So, yeah, it's quite a big jump. Yeah. Yep. Yeah. No injuries. No medications. I don't even drink alcohol anymore. It's like, yeah, I've just lost I've lost almost 15 kilos. So yeah. Yeah. Yeah. Yeah. There's a trainer at the gym, and he gave me some tips. And, yeah, I've just been following a pretty clean diet and exercise five days a week plus you know? Yeah. Yep. No. I think we've pretty much covered everything. Yeah. No problem. Awesome. Thank you so much, Veronica. And to you. Thank you. 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Hayden speaking. Yeah. Good. Thanks.\n\nHow are you? Yeah. That's fine. Yep. Yes.\n\nHayden Joel Thompson. The 1987, and Number 8, Saint Mary's Court, Capalaba 4157. Yeah. Pretty good. Yeah.\n\nYeah. Not too bad. I mean, you know, the world's going crazy with fuel and everything, but other than that, it's alright. No. Not really.\n\nHeather's got reduced hours because of her driving role. So, yeah, it's kinda taken a little bit of a financial hit at the moment. For now, it's okay, but it might sort of dip a bit, like, it's a bit uncertain at the moment. Yeah. Yeah.\n\nNo worries. Yeah. Yeah. That's right. Yep.\n\nYep. Yeah. I just opened up to it says view view document. No. Yeah.\n\nServices guide version one, financial services guide version four, and super and insurance summary and stuff like that. Yeah. Yep. Yep. Okay.\n\nYep. Super. Yeah. Yeah. Yeah.\n\nThat's correct. Yeah. Yeah. Yeah. Yeah.\n\nThat's fine. Yep. Yeah. Yeah. Yeah.\n\nAbsolutely. Yep. And, yeah, I've lost a whole bunch of weight as well. Like, I've been on a on a big health kick ever since I left you guys for the first time. Yeah.\n\nYeah. Absolutely. Yeah. Yeah. Okay.\n\nCool. Yeah. If he's available today, I'm available anytime before midday or tomorrow before midday as well. Yeah. Yeah.\n\nAwesome. Yep. Yes. Yeah. Yeah.\n\nDepending what depending what Donald Trump says, you can you can watch it in real time. Yeah. Yeah. Yeah. Okay.\n\nOkay. Yeah. No problem. Yeah. Okay.\n\nNo. Yeah. Like, considering what's happened in the world, like, I'm still pretty happy with how it's going, and I don't really wanna take any more risk or anything like that. Yeah. Yeah.\n\nYeah. Yep. No. Yeah. That's pretty straightforward.\n\nYep. Find document. Yeah. Yeah. No worries.\n\nNo. That's all good. Yeah. I'm just flicking through and signing them now and dating them. Yep.\n\nAnd then yeah. Just click validate so it should be loading. Yeah. I've got got the green tick now, so it said yeah. Yeah.\n\nJust with the occupations, I I left garbage last year. I'm currently with RACQ as a tow truck driver, but that's also probably gonna change very soon, obviously, because the money I've I've upskilled myself to I've got my I've got my dangerous goods license. It's not a done deal yet, but I have been in the middle of a recruitment process with Origin, the LPG gas company and electricity company. Yeah. So it's not a done deal yet.\n\nI've still I've done my police check, and I've still gotta go for a medical, which I'm very confident that I will pass. But maybe some time, hopefully, in the next few weeks, I'll be working with Origin. I don't know if that'll affect my insurances because I will be carting LPG gas in tanker form. So, obviously, it's a dangerous good. I I don't know if you need to take that.\n\nYou probably do. Need need to take that if you could. Yeah. Yeah. Oh, okay.\n\nYeah. Yep. Yeah. Okay. Yeah.\n\nOkay. Yep. No worries. It's roughly the same hourly rate as I was with garbage. So it's around it's around $38.79 an hour.\n\nThe only thing is I don't really do much overtime, which yeah. Yeah. It's probably high nineties, I would say. But I've only been there five months and, like, it's yeah. It's a good job, but I'm not really enjoying it.\n\nPlus, with the way the fuel's gone, it's and it's just forced me to upskill myself and get a better paying job. So I'm not sure of the exact remuneration with Origin, but I'm gonna be on $46 an hour. So it's quite a jump. And yeah. And I like the rostering as well that they've offered me.\n\nSo I'm gonna be working five days on and three days off, and it's just gonna be a rotating roster. So yeah. Yep. I'm not sure. I have I haven't received an official contract yet.\n\nI yeah. I I do have some understanding. It's it's pretty much a flat rate, but it's after ten hours, you get some sort of penalties. And yeah. Because because the rate is so much higher, I don't think you get, like, public holiday rates.\n\nBut because it's a rotating roster, you might, like, you might work a public holiday, you might not. So there's yeah. I'm still working out the details. Yeah. Yeah.\n\nYeah. And, like yeah. I I picked an industry. Even though it's a bit of a dangerous industry, it's it's kinda like essential services. You know?\n\nLike like, people need need gas. Like, that that's not gonna stop. Yeah. Yeah. Yeah.\n\nIt's it's it's pretty much pandemic proof. Like, that's how I look at it. Yep. Yeah. That's yeah.\n\nThat's nothing. Yeah. Just the motor vehicles and the how two houses. That's all all the same. Well, the house next door to us just sold for, like, 1,100,000, and our house is even bigger than theirs.\n\nLike yeah. Heather's been on realestate.com, and our main house in Capalaba, yeah, it's roughly 1,100,000. And investment property on Russell Island, we bought that for 430,000, and realestate.com values it at 517,000. So, yeah, it's quite a big jump. Yeah.\n\nYep. Yeah. No injuries. No medications. I don't even drink alcohol anymore.\n\nIt's like, yeah, I've just lost I've lost almost 15 kilos. So yeah. Yeah. Yeah. Yeah.\n\nThere's a trainer at the gym, and he gave me some tips. And, yeah, I've just been following a pretty clean diet and exercise five days a week plus you know? Yeah. Yep. No.\n\nI think we've pretty much covered everything. Yeah. No problem. Awesome. Thank you so much, Veronica.\n\nAnd to you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.015090283937752249},{"text":"Hayden speaking.","start":1.12,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.02176361158490181},{"text":"Yeah.","start":5.8399997,"end":6.0,"sentiment":"neutral","sentiment_score":0.2460266798734665},{"text":"Good.","start":6.0,"end":6.16,"sentiment":"positive","sentiment_score":0.4760321378707886},{"text":"Thanks.","start":6.16,"end":6.48,"sentiment":"positive","sentiment_score":0.5264943838119507}],"sentiment":"neutral","sentiment_score":0.2178617847772936,"num_words":6,"start":0.71999997,"end":6.48},{"sentences":[{"text":"How are you?","start":6.48,"end":7.14,"sentiment":"positive","sentiment_score":0.3370739022890727},{"text":"Yeah.","start":13.759999,"end":14.0,"sentiment":"neutral","sentiment_score":0.1482751965522766},{"text":"That's 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what depending what Donald Trump says, you can you can watch it in real time.","start":522.295,"end":528.07495,"sentiment":"neutral","sentiment_score":-0.07216372853145003},{"text":"Yeah.","start":534.855,"end":535.355,"sentiment":"neutral","sentiment_score":-0.05840269476175308},{"text":"Yeah.","start":561.095,"end":561.595,"sentiment":"positive","sentiment_score":0.33842039108276367},{"text":"Yeah.","start":587.32495,"end":587.82495,"sentiment":"neutral","sentiment_score":0.14548715949058533},{"text":"Okay.","start":608.25,"end":608.75,"sentiment":"neutral","sentiment_score":0.029783211648464203}],"sentiment":"neutral","sentiment_score":-0.03496657945215702,"num_words":20,"start":522.295,"end":608.75},{"sentences":[{"text":"Okay.","start":650.20496,"end":650.70496,"sentiment":"neutral","sentiment_score":0.14288084208965302},{"text":"Yeah.","start":678.635,"end":678.875,"sentiment":"neutral","sentiment_score":0.13942506909370422},{"text":"No 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because the money I've I've upskilled myself to I've got my I've got my dangerous goods license.","start":940.64,"end":959.23004,"sentiment":"neutral","sentiment_score":-0.049540813746196885},{"text":"It's not a done deal yet, but I have been in the middle of a recruitment process with Origin, the LPG gas company and electricity company.","start":959.61,"end":971.63,"sentiment":"neutral","sentiment_score":-0.06359777664049314},{"text":"Yeah.","start":973.045,"end":973.365,"sentiment":"neutral","sentiment_score":-0.03672967106103897},{"text":"So it's not a done deal yet.","start":973.365,"end":974.96497,"sentiment":"neutral","sentiment_score":-0.2172010232295309}],"sentiment":"neutral","sentiment_score":-0.06931407188501539,"num_words":79,"start":934.24,"end":974.96497},{"sentences":[{"text":"I've still I've done my police check, and I've still gotta go for a medical, which I'm very confident that I will 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okay.","start":1015.89,"end":1022.8625,"sentiment":"neutral","sentiment_score":0.09414449706673622}],"sentiment":"neutral","sentiment_score":0.00004790400465329488,"num_words":15,"start":1002.71497,"end":1022.8625},{"sentences":[{"text":"Yeah.","start":1032.195,"end":1032.695,"sentiment":"neutral","sentiment_score":0.16801652312278748},{"text":"Yep.","start":1038.995,"end":1039.495,"sentiment":"neutral","sentiment_score":0.18989692628383636},{"text":"Yeah.","start":1055.22,"end":1055.72,"sentiment":"neutral","sentiment_score":-0.03671388328075409},{"text":"Okay.","start":1061.215,"end":1061.715,"sentiment":"neutral","sentiment_score":0.2157268226146698},{"text":"Yeah.","start":1068.655,"end":1069.155,"sentiment":"neutral","sentiment_score":0.12879857420921326}],"sentiment":"neutral","sentiment_score":0.13314499258995055,"num_words":5,"start":1032.195,"end":1069.155},{"sentences":[{"text":"Okay.","start":1072.2899,"end":1072.7899,"sentiment":"neutral","sentiment_score":0.15430264174938202},{"text":"Yep.","start":1091.775,"end":1092.095,"sentiment":"neutral","sentiment_score":0.05771905183792114},{"text":"No worries.","start":1092.095,"end":1092.835,"sentiment":"neutral","sentiment_score":0.0783974714577198},{"text":"It's roughly the same hourly rate as I was with garbage.","start":1102.1399,"end":1106.32,"sentiment":"neutral","sentiment_score":-0.013748280704021454},{"text":"So it's around it's around $38.79 an hour.","start":1107.2599,"end":1111.2,"sentiment":"neutral","sentiment_score":0.006646722846198827}],"sentiment":"neutral","sentiment_score":0.011772144849047712,"num_words":23,"start":1072.2899,"end":1111.2},{"sentences":[{"text":"The only thing is I don't really do much overtime, which yeah.","start":1112.3351,"end":1116.9951,"sentiment":"neutral","sentiment_score":-0.14371042232960463},{"text":"Yeah.","start":1121.775,"end":1122.175,"sentiment":"neutral","sentiment_score":-0.020415637642145157},{"text":"It's probably high nineties, I would say.","start":1122.175,"end":1125.87,"sentiment":"neutral","sentiment_score":-0.062480712575571876},{"text":"But I've only been there five months and, like, it's yeah.","start":1126.01,"end":1129.53,"sentiment":"neutral","sentiment_score":-0.08103671873157675},{"text":"It's a good job, but I'm not really enjoying it.","start":1129.53,"end":1132.1699,"sentiment":"neutral","sentiment_score":-0.30668479651212693}],"sentiment":"neutral","sentiment_score":-0.1497696967023175,"num_words":41,"start":1112.3351,"end":1132.1699},{"sentences":[{"text":"Plus, with the way the fuel's gone, it's and it's just forced me to upskill myself and get a better paying job.","start":1132.1699,"end":1140.555,"sentiment":"neutral","sentiment_score":-0.18856127458539876},{"text":"So I'm not sure of the exact remuneration with Origin, but I'm gonna be on $46 an hour.","start":1141.435,"end":1147.8351,"sentiment":"neutral","sentiment_score":-0.014750486731322275},{"text":"So it's quite a jump.","start":1147.8351,"end":1149.2151,"sentiment":"neutral","sentiment_score":0.08171542547643185},{"text":"And yeah.","start":1149.755,"end":1151.275,"sentiment":"neutral","sentiment_score":0.269902303814888},{"text":"And I like the rostering as well that they've offered me.","start":1151.275,"end":1154.395,"sentiment":"positive","sentiment_score":0.4787352301857688}],"sentiment":"neutral","sentiment_score":0.03104504250022101,"num_words":58,"start":1132.1699,"end":1154.395},{"sentences":[{"text":"So I'm gonna be working five days on and three days off, and it's just gonna be a rotating roster.","start":1154.395,"end":1160.79,"sentiment":"neutral","sentiment_score":0.1515054263174534},{"text":"So yeah.","start":1162.37,"end":1163.28,"sentiment":"neutral","sentiment_score":0.264796681702137},{"text":"Yep.","start":1176.195,"end":1176.695,"sentiment":"neutral","sentiment_score":0.22638356685638428},{"text":"I'm not sure.","start":1190.94,"end":1192.14,"sentiment":"neutral","sentiment_score":-0.07446913917859395},{"text":"I have I haven't received an official contract yet.","start":1192.14,"end":1195.92,"sentiment":"neutral","sentiment_score":-0.06986850831243727}],"sentiment":"neutral","sentiment_score":0.08382461326462883,"num_words":35,"start":1154.395,"end":1195.92},{"sentences":[{"text":"I yeah.","start":1196.3,"end":1196.94,"sentiment":"neutral","sentiment_score":-0.0181103958748281},{"text":"I I do have some understanding.","start":1196.94,"end":1198.8,"sentiment":"neutral","sentiment_score":-0.0027403617277741432},{"text":"It's it's pretty much a flat rate, but it's after ten hours, you get some sort of penalties.","start":1199.5,"end":1207.095,"sentiment":"neutral","sentiment_score":-0.08687738872443636},{"text":"And yeah.","start":1207.395,"end":1209.475,"sentiment":"neutral","sentiment_score":-0.05724156089127064},{"text":"Because because the rate is so much higher, I don't think you get, like, public holiday rates.","start":1209.475,"end":1215.42,"sentiment":"neutral","sentiment_score":-0.06787812381106265}],"sentiment":"neutral","sentiment_score":-0.06410815968281693,"num_words":45,"start":1196.3,"end":1215.42},{"sentences":[{"text":"But because it's a rotating roster, you might, like, you might work a public holiday, you might not.","start":1215.66,"end":1220.38,"sentiment":"neutral","sentiment_score":-0.023810780089762475},{"text":"So there's yeah.","start":1220.38,"end":1221.9801,"sentiment":"neutral","sentiment_score":0.005797365913167596},{"text":"I'm still working out the details.","start":1221.9801,"end":1223.8401,"sentiment":"neutral","sentiment_score":0.024729469170173008},{"text":"Yeah.","start":1224.14,"end":1224.64,"sentiment":"neutral","sentiment_score":0.08700527995824814},{"text":"Yeah.","start":1241.3551,"end":1241.8551,"sentiment":"neutral","sentiment_score":0.05570913851261139}],"sentiment":"neutral","sentiment_score":-0.004141748633942214,"num_words":29,"start":1215.66,"end":1241.8551},{"sentences":[{"text":"Yeah.","start":1243.9501,"end":1244.43,"sentiment":"neutral","sentiment_score":0.014530331827700138},{"text":"And, like yeah.","start":1244.43,"end":1245.0701,"sentiment":"neutral","sentiment_score":0.010648311426242193},{"text":"I I picked an industry.","start":1245.0701,"end":1246.37,"sentiment":"neutral","sentiment_score":0.0009484194219112396},{"text":"Even though it's a bit of a dangerous industry, it's it's kinda like essential services.","start":1246.43,"end":1251.0701,"sentiment":"neutral","sentiment_score":-0.04815238503118356},{"text":"You know?","start":1251.0701,"end":1251.39,"sentiment":"neutral","sentiment_score":-0.016979417763650417}],"sentiment":"neutral","sentiment_score":-0.02711643260688736,"num_words":26,"start":1243.9501,"end":1251.39},{"sentences":[{"text":"Like like, people need need gas.","start":1251.39,"end":1253.23,"sentiment":"neutral","sentiment_score":-0.028828206782539684},{"text":"Like, that that's not gonna stop.","start":1253.23,"end":1254.85,"sentiment":"neutral","sentiment_score":-0.04158388947447141},{"text":"Yeah.","start":1255.39,"end":1255.89,"sentiment":"neutral","sentiment_score":0.029694048687815663},{"text":"Yeah.","start":1258.2749,"end":1258.5149,"sentiment":"neutral","sentiment_score":0.01937117800116539},{"text":"Yeah.","start":1258.5149,"end":1258.9149,"sentiment":"neutral","sentiment_score":0.01783338189125061}],"sentiment":"neutral","sentiment_score":-0.023704931264122327,"num_words":15,"start":1251.39,"end":1258.9149},{"sentences":[{"text":"It's it's it's pretty much pandemic proof.","start":1258.9149,"end":1261.315,"sentiment":"neutral","sentiment_score":0.0031330414515520844},{"text":"Like, that's how I look at it.","start":1261.315,"end":1262.855,"sentiment":"neutral","sentiment_score":0.018314638840300695},{"text":"Yep.","start":1271.99,"end":1272.49,"sentiment":"neutral","sentiment_score":0.14253459870815277},{"text":"Yeah.","start":1283.27,"end":1283.59,"sentiment":"neutral","sentiment_score":0.03987834602594376},{"text":"That's yeah.","start":1283.59,"end":1284.31,"sentiment":"neutral","sentiment_score":0.02693277597427368}],"sentiment":"neutral","sentiment_score":0.02146734770697852,"num_words":18,"start":1258.9149,"end":1284.31},{"sentences":[{"text":"That's nothing.","start":1284.31,"end":1285.21,"sentiment":"neutral","sentiment_score":0.007251417730003596},{"text":"Yeah.","start":1285.8949,"end":1286.215,"sentiment":"neutral","sentiment_score":0.023483574390411377},{"text":"Just the motor vehicles and the how two houses.","start":1286.215,"end":1288.9349,"sentiment":"neutral","sentiment_score":0.028216076807843313},{"text":"That's all all the same.","start":1288.9349,"end":1290.5549,"sentiment":"neutral","sentiment_score":0.057662487775087354},{"text":"Well, the house next door to us just sold for, like, 1,100,000, and our house is even bigger than theirs.","start":1300.19,"end":1308.0499,"sentiment":"neutral","sentiment_score":0.0323999626270961}],"sentiment":"neutral","sentiment_score":0.0331957511496856,"num_words":37,"start":1284.31,"end":1308.0499},{"sentences":[{"text":"Like yeah.","start":1308.75,"end":1309.73,"sentiment":"neutral","sentiment_score":0.03698916547000408},{"text":"Heather's been on realestate.com, and our main house in Capalaba, yeah, it's roughly 1,100,000.","start":1310.19,"end":1317.9049,"sentiment":"neutral","sentiment_score":0.045010325365832875},{"text":"And investment property on Russell Island, we bought that for 430,000, and realestate.com values it at 517,000.","start":1317.965,"end":1328.3049,"sentiment":"neutral","sentiment_score":0.06933844703085282},{"text":"So, yeah, it's quite a big jump.","start":1328.5249,"end":1331.82,"sentiment":"neutral","sentiment_score":-0.019682026335171292},{"text":"Yeah.","start":1334.84,"end":1335.34,"sentiment":"neutral","sentiment_score":0.27064067125320435}],"sentiment":"neutral","sentiment_score":0.0491644627437359,"num_words":41,"start":1308.75,"end":1335.34},{"sentences":[{"text":"Yep.","start":1346.445,"end":1346.945,"sentiment":"neutral","sentiment_score":0.0928482636809349},{"text":"Yeah.","start":1350.845,"end":1351.345,"sentiment":"neutral","sentiment_score":0.004157057963311672},{"text":"No injuries.","start":1353.725,"end":1354.445,"sentiment":"neutral","sentiment_score":-0.011452705599367619},{"text":"No medications.","start":1354.445,"end":1355.1849,"sentiment":"neutral","sentiment_score":-0.017213488928973675},{"text":"I don't even drink alcohol anymore.","start":1355.725,"end":1357.565,"sentiment":"neutral","sentiment_score":-0.03959395969286561}],"sentiment":"neutral","sentiment_score":-0.01649090213080247,"num_words":12,"start":1346.445,"end":1357.565},{"sentences":[{"text":"It's like, yeah, I've just lost I've lost almost 15 kilos.","start":1357.565,"end":1361.5599,"sentiment":"neutral","sentiment_score":0.06452808224342087},{"text":"So yeah.","start":1361.86,"end":1363.7999,"sentiment":"neutral","sentiment_score":0.11658511310815811},{"text":"Yeah.","start":1364.1799,"end":1364.6799,"sentiment":"neutral","sentiment_score":0.0431145504117012},{"text":"Yeah.","start":1367.62,"end":1368.12,"sentiment":"neutral","sentiment_score":0.018494371324777603},{"text":"Yeah.","start":1369.22,"end":1369.62,"sentiment":"neutral","sentiment_score":0.058920107781887054}],"sentiment":"neutral","sentiment_score":0.06646926002576947,"num_words":16,"start":1357.565,"end":1369.62},{"sentences":[{"text":"There's a trainer at the gym, and he gave me some tips.","start":1369.62,"end":1372.2599,"sentiment":"neutral","sentiment_score":0.09349571603039901},{"text":"And, yeah, I've just been following a pretty clean diet and exercise five days a week plus you know?","start":1372.2599,"end":1380.495,"sentiment":"neutral","sentiment_score":0.10419423544877454},{"text":"Yeah.","start":1380.495,"end":1380.995,"sentiment":"neutral","sentiment_score":0.2065192461013794},{"text":"Yep.","start":1390.59,"end":1391.09,"sentiment":"neutral","sentiment_score":0.10574202984571456},{"text":"No.","start":1419.77,"end":1420.01,"sentiment":"neutral","sentiment_score":-0.13189105689525604}],"sentiment":"neutral","sentiment_score":0.09652968485127478,"num_words":34,"start":1369.62,"end":1420.01},{"sentences":[{"text":"I think we've pretty much covered everything.","start":1420.01,"end":1421.87,"sentiment":"neutral","sentiment_score":-0.08149606415203639},{"text":"Yeah.","start":1435.635,"end":1436.035,"sentiment":"neutral","sentiment_score":0.14867350459098816},{"text":"No problem.","start":1436.035,"end":1436.855,"sentiment":"positive","sentiment_score":0.3785795569419861},{"text":"Awesome.","start":1452.75,"end":1453.0701,"sentiment":"positive","sentiment_score":0.8149043917655945},{"text":"Thank you so much, Veronica.","start":1453.0701,"end":1454.29,"sentiment":"positive","sentiment_score":0.8515373945236206}],"sentiment":"positive","sentiment_score":0.3379969708621502,"num_words":16,"start":1420.01,"end":1454.29},{"sentences":[{"text":"And to you.","start":1457.625,"end":1458.265,"sentiment":"positive","sentiment_score":0.5711809794108073},{"text":"Thank you.","start":1458.265,"end":1459.005,"sentiment":"positive","sentiment_score":0.6959498226642609},{"text":"Bye.","start":1460.345,"end":1460.845,"sentiment":"neutral","sentiment_score":-0.10677962005138396}],"sentiment":"positive","sentiment_score":0.4997771605849266,"num_words":6,"start":1457.625,"end":1460.845}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hayden speaking.\n\nChannel 0: Good morning, Hayden. It's Veronica from Resideo Financial. How are you?\n\nChannel 1: Yeah. Good. Thanks. How are you?\n\nChannel 0: I'm good. Thanks. I had you booked in for a little bit of a catch up this morning. Is now still a good time?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Yeah. Perfect. Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay?\n\nChannel 1: Yep.\n\nChannel 0: Perfect. And just to confirm I am speaking with the right person, just for security purposes, would you just confirm your full name, date of birth, and address for me, please?\n\nChannel 1: Yes. Hayden Joel Thompson. The 1987, and Number 8, Saint Mary's Court, Capalaba 4157.\n\nChannel 0: Yep. Perfect. That's exactly what I have here. And how have you and Heather been the last\n\nChannel 1: Yeah.\n\nChannel 0: twelve\n\nChannel 1: Pretty\n\nChannel 0: months,\n\nChannel 1: good.\n\nChannel 0: really? Yeah. Everything's going well?\n\nChannel 1: Yeah. Yeah. Not too bad. I mean, you know, the world's\n\nChannel 0: Yeah. It's been\n\nChannel 1: going\n\nChannel 0: a bit\n\nChannel 1: crazy\n\nChannel 0: turbulent.\n\nChannel 1: with fuel and everything, but other than that, it's alright.\n\nChannel 0: Yeah. And you guys are okay, like, work wise and stuff, obviously, with the fuel side?\n\nChannel 1: No. Not really. Heather's got\n\nChannel 0: No.\n\nChannel 1: reduced hours because of her driving role. So, yeah, it's kinda taken a little bit of a financial hit at the\n\nChannel 0: Yeah. And is yours any changes,\n\nChannel 1: moment.\n\nChannel 0: or is it still for now kind of same for you?\n\nChannel 1: For now, it's okay, but it\n\nChannel 0: Okay.\n\nChannel 1: might sort of dip a bit, like, it's a bit uncertain at the moment.\n\nChannel 0: Yeah. Well, hopefully, there will be some some changes, but we'll just have to wait and see. And if it is to the point, sir, that you guys are really struggling and you need help, like, cash flow budget or anything like that, just let me know because I can always send you guys a bit of a, like, a cash flow budgeting to go through if it is that you get to the point where you are really struggling and need some assistance. So just let me know if hopefully, it won't\n\nChannel 1: Yeah.\n\nChannel 0: come to that.\n\nChannel 1: Yeah.\n\nChannel 0: But if if it does, just let me know. Okay?\n\nChannel 1: No worries.\n\nChannel 0: Yeah. Now I had you booked in to kinda talk about your trauma, but I also note here on your account that you are just be due for your annual review as well. So if you don't mind, I'll just combine the two calls for you pretty quick anyway.\n\nChannel 1: Yeah.\n\nChannel 0: But we can start with your trauma. So, obviously, I probably imagine cash flow wise needing to cancel or wanting to cancel that trauma. Is that right?\n\nChannel 1: Yeah. That's right. Yep.\n\nChannel 0: Yeah. No problem. So what I have done actually, just so you can see it as well, is I had to send you an email. Do you have access to your emails at the moment, Hayden?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. So if you can jump into the email for me. Now we have this changed software, so it might look a little bit different to what you are used to. But let me know if that email came through okay.\n\nChannel 1: Yeah. I just opened up to it says view view document.\n\nChannel 0: Yep. So before you click on the link where it says sign now, can you see a couple of attachments at the bottom of that email?\n\nChannel 1: No. Yeah. Services guide version one, financial services guide version four, and super\n\nChannel 0: Yep.\n\nChannel 1: and insurance summary and stuff like that. Yeah.\n\nChannel 0: Yeah. Perfect. So I'll quickly run through because this also shows your your trauma while we are talking about it. Now I won't get you to open the services guide or financial services guide. We kind of went through them last year.\n\nIt's one of those compliance documents. It is just a bit of an updated version, though. So, basically, everything you need to know about us is in there, so I will let you have a read over that in your own time.\n\nChannel 1: Yep.\n\nChannel 0: Otherwise, we've had a bit of an extension to the team, which you can see in that document and a bit of revamp in marketing. But that's just it for your preference. But if you can open that super insurance summary for you,\n\nChannel 1: Yep.\n\nChannel 0: it will show you your super and then also your insurance policies while we are kind of talking about that.\n\nChannel 1: Okay. Yep. Super.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. Now if we just look at the top, you have your super obviously, we've have 24, and you do have about a $1,622,156 dollars in that. Now underneath that is your insurances. Now I can see here that there's a little bit of typo in this document. So where it says income protection, that is actually your trauma.\n\nChannel 1: Yeah.\n\nChannel 0: So apologies for for that little typo, but this is basically the one you wanted to cancel. Is that correct? The\n\nChannel 1: Yeah.\n\nChannel 0: the 100\n\nChannel 1: That's correct.\n\nChannel 0: and 5? Yep. Perfect.\n\nChannel 1: Yeah.\n\nChannel 0: So what I have included in this document for you to sign today is a cancellation letter to make it quicker, and that is to cancel your trauma and the attached life of a 105. So\n\nChannel 1: Yeah.\n\nChannel 0: that will then save you about $63.28 a month out of pocket, which obviously with with cash flow does make a bit of a difference. I just\n\nChannel 1: Yeah.\n\nChannel 0: wanna obviously let you know that if we are canceling it, you won't obviously have that cover in place if something were to happen. And if it is that you wanna take it out, you know, down the track, depending on your health and stuff, that could be a little bit tricky to do it. As long as you're obviously happy with that, we can go ahead and cancel that trauma and attack life for you.\n\nChannel 1: Yeah. That's fine. Yep.\n\nChannel 0: Yep. Great. Perfect. Now, otherwise, you do have 250,000 worth of life and TPD paid from within hub 24. That's about 405 per year.\n\nPaid from supers. You don't pay for that out of pocket. And then, also, that added a life policy of about six to 30. So you do still have a good amount of life. And when we added that second life policy through the trauma, that was basically just to make your trauma cheaper.\n\nSo you're not\n\nChannel 1: Yeah.\n\nChannel 0: underinsured in life or anything by canceling this. We still have all the other policies in place. Now I do wanna check with you as well that when we spoke last year, you kind of just stopped basing. Are you still off breaking and basing? Or\n\nChannel 1: Yeah. Yeah. Absolutely.\n\nChannel 0: yeah?\n\nChannel 1: Yep. And, yeah, I've lost a whole bunch of weight as well. Like, I've been on a on a big health kick ever since I left you guys\n\nChannel 0: Oh,\n\nChannel 1: for the\n\nChannel 0: well,\n\nChannel 1: first\n\nChannel 0: that's\n\nChannel 1: time.\n\nChannel 0: great.\n\nChannel 1: Yeah.\n\nChannel 0: So would you say that it's been twelve months since you had, like, a cigarette or a vape or nicotine\n\nChannel 1: Yeah.\n\nChannel 0: patches\n\nChannel 1: Absolutely.\n\nChannel 0: or anything like that? Okay. Amazing.\n\nChannel 1: Yeah.\n\nChannel 0: So what I can do is I will actually, pay up with my colleague, Jack. Sorry. What we can do because your insurances because when we, when you came on board, because it was only a couple of weeks, in the insurance mind, it was to classify you as a smart cap. The good\n\nChannel 1: Yeah.\n\nChannel 0: news now is that because it's been twelve months, we can actually remove those mortgage rates for you, which will actually mean your your whole policy is going to be a lot cheaper.\n\nChannel 1: Okay. Cool.\n\nChannel 0: So that's great. That's very good news. So I will let the team know to kind of get working on those smokers' rate declaration form. I know you will hear from my colleague, Jack, when it comes to doing the form. So what I can do is I can either let him give you a call, or if you would like, I can book you in when it's suitable for you, and it shouldn't take very long to go through that.\n\nWhat works best for you?\n\nChannel 1: Yeah. If he's available today, I'm available\n\nChannel 0: Oh,\n\nChannel 1: anytime\n\nChannel 0: yes.\n\nChannel 1: before midday or tomorrow before midday as well.\n\nChannel 0: Alright. So he should be arrived today before midday. I will let him know and to give you a call, and we can get that sorted, which, yeah, we'll see those premium reduced a little bit. Now it is obviously paid from super, so that doesn't impact your cash flow, but it will still make a difference.\n\nChannel 1: Yeah.\n\nChannel 0: I don't want you paying paying more if you don't need it. So\n\nChannel 1: Yeah. Awesome.\n\nChannel 0: that's good. Now otherwise, if you're going back to the email, you will see the next one, the says certificate of currency. Now that just breaks down all your your Neos insurance policy in a bit more detail. Just basically lets you know that everything is paid and up to date.\n\nChannel 1: Yep.\n\nChannel 0: But, yes, we'll go ahead and cancel that trauma and attached life for you today. Now the other one is can you see where it says a twelve month have a twenty four IRR report? Can you see\n\nChannel 1: Yes.\n\nChannel 0: that one? Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. Now this one here, it shows you kind of your portfolio and what's happened in the last twelve months. So as you kind of touched on earlier, we've had seen a bit of trouble in the last twelve months. First,\n\nChannel 1: Yeah.\n\nChannel 0: we obviously\n\nChannel 1: Depending\n\nChannel 0: had\n\nChannel 1: what depending what Donald Trump says,\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: guess\n\nChannel 1: can\n\nChannel 0: this\n\nChannel 1: you\n\nChannel 0: is\n\nChannel 1: can\n\nChannel 0: Zach.\n\nChannel 1: watch it in real time.\n\nChannel 0: Yeah. So first, obviously, we had everything with Trump and The US and tariffs and everything seeing a bit of fluctuation. And, obviously,\n\nChannel 1: Yeah.\n\nChannel 0: more recently with the war and everything, it has been quite quite a turbulent twelve months. In saying that, though, your portfolio has been has still done pretty good despite everything the last twelve months. So I'm really happy with that. So in the last twelve months now this is after fees as well. So after all fees have come out of your account.\n\nSo your portfolio has still gone up by 9.31%,\n\nChannel 1: Yeah.\n\nChannel 0: which which I'm really happy with given the market condition we have had. So, overall, I'm really happy with that. Now I do wanna mention as well that most of your portfolio have done really well and held up good the last twelve months, and it's obviously been decided to kind of negate. So if some areas are not doing as well and other areas that kind of complement each other. I\n\nChannel 1: Yeah.\n\nChannel 0: do want to look at swapping one of their investments for you, and that is your Benelung Australian Equity Fund. So we've done a lot of research on this one recently as well because, obviously, with the market and the investment, things are always changing. So it is important to keep reviewing this all the time to make sure that we have you in the best option always because it's\n\nChannel 1: Okay.\n\nChannel 0: not always going to be. So what I would like to do, if you are happy to do so, is that the investment committee have done a lot of research on your Benelon Australian equity fund, and it's kind of underperforming a little bit at the moment. So what we would like to do is just a straight swap of swapping that one through another option. So it's still keeping you within the Australian equity component, but it is swapping your Benelon Australian equity, which is your your managed fund, which is designed to kind of outperform the market by actively buying and selling different investments through one that's been that's a little bit cheaper and has performed a little bit better, which is the BetaShares Australia 200. So it's still\n\nChannel 1: Okay.\n\nChannel 0: very much invest in the 200 largest companies in Australia. So it gives you very similar exposure, but it is a little bit cheaper and has performed a little bit better recently. So if you are happy for me to go ahead and make that one change with your investment, I can get a document issued. You don't need to sign it or anything. Just to let you know that we will go ahead and make that investment change, if you are happy for me to do so.\n\nChannel 1: Yeah. No problem.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Great. Perfect. So I will send an email through you. Again, it's just for your reference so you have it. You don't need to sign it or anything, and that is just to say that we've made that one investment switch.\n\nChannel 1: Okay.\n\nChannel 0: But other than that, it's done really well. So happy with with how everything is tracking for your super and your insurances, otherwise. Now we when it comes to your super and insurances otherwise. Now we when it comes to your superannuation as well, we do have you, you know, invested in that growth portfolio. Are you still comfortable with, like, the same level of risk tolerance, or has anything changed in the last twelve months?\n\nChannel 1: No. Yeah. Like,\n\nChannel 0: No.\n\nChannel 1: considering what's happened in the world, like, I'm still pretty happy with how it's going, and I don't really wanna take any more risk or anything like that.\n\nChannel 0: Yeah. Yeah. And I think it's a good position that even though you're in a growth, it's done well. And it is obviously, you do have plenty of time until retirement. So, obviously, you sometimes see some short term fluctuation in order to try to grow that long term, but you're also not in, you know, your high risk or anything like that.\n\nSo you are in a\n\nChannel 1: Yeah.\n\nChannel 0: good kind of mid range, still focusing on growth, but having about 20% in, you know, defensive assets like your gold and cash and stuff like that to to kind of stabilize that portfolio. So we will\n\nChannel 1: Yeah.\n\nChannel 0: leave everything as is. Just make that one in investment switch. Now you will also see the last document here, Hayden, is your Vanguard index chart. If you could just open that one for me.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Now this one is just a good visual representation of what we are talking about when we're talking about the market. You may have seen something similar to this before, but it just basically shows you over time. It goes from 1995 to 2025. And you can kind of see that over the long term, the market always goes up.\n\nThe short term, there will be some ups and downs and market fluctuations.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. Any questions so far? Well, that's pretty straightforward.\n\nChannel 1: No. Yeah. That's pretty straightforward.\n\nChannel 0: Yep. Great. Perfect. So if you are happy to do so now, if you can click on the link where it says sign now,\n\nChannel 1: Yep.\n\nChannel 0: there\n\nChannel 1: Find\n\nChannel 0: will\n\nChannel 1: document.\n\nChannel 0: be yeah. There will be three documents that it'll ask you to sign. Now\n\nChannel 1: Yeah.\n\nChannel 0: one of them is that I have already included that need of cancellation letter for you to make it quick and easy, which is just to say that we are canceling that one outside life and trauma for you. The other one is a tax file number opt in form. It's one of those compliance forms just basically to let you know that we are keeping your tax file number secure on file. And the last one, it is an ongoing service agreement with hub twenty four. So this one here is just to say that you're happy to remain as a client.\n\nNow there is no changes in regards to the fee, so it stays exactly the same at 1.1 from superannuation. No changes or increases or anything in regards to the fee structure. But, basically, you just have to obviously agree that you are happy to stay on as a client in order for us to keep servicing you. But I kind of mentioned last time as well, there is no lock in contract. So if at any point in time you are not happy, there is no lock in contract.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: No worries.\n\nChannel 0: Do you have any questions with any of those forms?\n\nChannel 1: No. That's all good. Yeah. I'm just flicking through and signing them now and dating them.\n\nChannel 0: No.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect.\n\nChannel 1: And then yeah. Just\n\nChannel 0: And\n\nChannel 1: click\n\nChannel 0: once\n\nChannel 1: validate so it should be loading.\n\nChannel 0: Yep. So when it kind of once it's validated, it takes a couple of minutes to send it through to me. So while\n\nChannel 1: Yeah.\n\nChannel 0: it\n\nChannel 1: I've\n\nChannel 0: wait.\n\nChannel 1: got got the\n\nChannel 0: Yeah?\n\nChannel 1: green tick now, so it said\n\nChannel 0: Okay.\n\nChannel 1: yeah.\n\nChannel 0: That should come through. Perfect. While I wait for that to come through as well, I do wanna quickly just move on through a bit of a fast line with you just to see if there's anything major that has changed. Because we have pretty up to date information, it shouldn't be too too much. But just bear with me as I just triple check this.\n\nSo we have obviously confirmed your your for the time being anyway, occupation is the same. Like I said, if anything does change and you guys are struggling at any point, just let me know.\n\nChannel 1: Yeah. Just with the occupations,\n\nChannel 0: Yes.\n\nChannel 1: I I left garbage last year. I'm currently\n\nChannel 0: Okay.\n\nChannel 1: with RACQ as a tow truck driver,\n\nChannel 0: Yes.\n\nChannel 1: but that's also probably gonna change very soon, obviously, because\n\nChannel 0: Yeah.\n\nChannel 1: the money I've I've upskilled myself to\n\nChannel 0: Oh,\n\nChannel 1: I've\n\nChannel 0: that's\n\nChannel 1: got\n\nChannel 0: good.\n\nChannel 1: my I've got my dangerous goods license. It's\n\nChannel 0: Mhmm.\n\nChannel 1: not a done deal yet, but I have been in the middle of a recruitment process with Origin, the LPG gas company and electricity company.\n\nChannel 0: Oh, yes. Yes.\n\nChannel 1: Yeah. So it's not a done deal yet. I've still\n\nChannel 0: Mhmm.\n\nChannel 1: I've done my police check, and I've still gotta go for a medical, which I'm\n\nChannel 0: Mhmm.\n\nChannel 1: very confident that I will pass. But\n\nChannel 0: Yes.\n\nChannel 1: maybe some time, hopefully, in the next few weeks, I'll be\n\nChannel 0: Okay.\n\nChannel 1: working with Origin. I don't know if that'll affect my insurances because I will be carting LPG gas in tanker form. So, obviously, it's a dangerous good. I I don't know if you need to take that. You probably\n\nChannel 0: Yes.\n\nChannel 1: do. Need need to take that\n\nChannel 0: Yes.\n\nChannel 1: if you could.\n\nChannel 0: Yes\n\nChannel 1: Yeah.\n\nChannel 0: and no. But but for you, it's a good thing because so, basically, when we got your nearest policy in force, that is locked in. Right?\n\nChannel 1: Yeah.\n\nChannel 0: So you can you can change your\n\nChannel 1: Oh,\n\nChannel 0: occupations now. The only way I would say to you, okay. Let's revisit your occupation rating\n\nChannel 1: okay.\n\nChannel 0: and is if you are going through a less risky occupation. So if you were going through, let's say, doing admin work or something, that\n\nChannel 1: Yeah.\n\nChannel 0: is a lot less risky, so the insurance will will give you, like, a safe safer rating, so to say, makes\n\nChannel 1: Yep.\n\nChannel 0: the premium a bit cheaper. For you going the other way, because you already have your insurances, we don't need to change anything. If you had that occupation now and said, let's look at insurances, I might be like, okay. We can, but it's going to be quite tricky because it's a lot riskier than what your\n\nChannel 1: Yeah.\n\nChannel 0: occupation at the time. So for you, it's very good that we had your insurances in place before you change.\n\nChannel 1: Okay.\n\nChannel 0: I'll make a little note here, but I don't need to notify Neos because I don't wanna make the insurance as well. And we\n\nChannel 1: Yeah.\n\nChannel 0: don't have to because at the time of application, that was correct.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. But I'll update it on our end anyway, so thanks for letting me know. If it does come through and you do end up starting there and you need your employer contribution form, just just let me know, and I can always get that sent over to you if you need that for your contributions and stuff like that into Super.\n\nChannel 1: Yep. No worries.\n\nChannel 0: Yep. Now, otherwise, at the moment, you're obviously doing the RACQ. How much are you getting paid for that at the moment?\n\nChannel 1: It's roughly the same hourly rate as I was with garbage.\n\nChannel 0: Mhmm.\n\nChannel 1: So it's around it's around $38.79 an hour.\n\nChannel 0: Okay. Sorry.\n\nChannel 1: The only\n\nChannel 0: I've\n\nChannel 1: thing is I don't really do much overtime,\n\nChannel 0: mhmm. Okay.\n\nChannel 1: which yeah.\n\nChannel 0: So because before, it was around a 110.\n\nChannel 1: Yeah. It's probably high nineties, I would\n\nChannel 0: Okay.\n\nChannel 1: say. But I've\n\nChannel 0: Like,\n\nChannel 1: only been\n\nChannel 0: 90.\n\nChannel 1: there five months and, like, it's yeah. It's a good job, but I'm not really enjoying it. Plus, with\n\nChannel 0: Yeah.\n\nChannel 1: the way the fuel's gone,\n\nChannel 0: Yeah.\n\nChannel 1: it's and it's just forced me to upskill myself and get a better paying job.\n\nChannel 0: Yep.\n\nChannel 1: So I'm not\n\nChannel 0: Yeah.\n\nChannel 1: sure of the exact remuneration with Origin, but I'm gonna be on $46 an hour. So it's quite\n\nChannel 0: Oh,\n\nChannel 1: a jump.\n\nChannel 0: nice. Yep.\n\nChannel 1: And yeah. And I like the rostering as well that they've offered me.\n\nChannel 0: Yeah.\n\nChannel 1: So I'm gonna be working five days on and three days off, and it's just\n\nChannel 0: Oh,\n\nChannel 1: gonna\n\nChannel 0: that's\n\nChannel 1: be a\n\nChannel 0: nice.\n\nChannel 1: rotating roster.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Oh, that's\n\nChannel 1: yeah.\n\nChannel 0: good. It's a bit more flexibility. I'll make a note. So that's obviously gonna be good as well because, obviously, if they pay you more than an hourly, that means that you are gonna get they have to pay you more contributions into super as well.\n\nChannel 1: Yep.\n\nChannel 0: So that's gonna see that kind of boost a little bit further, which is great. Do you know if they have, like, a enterprise bargain agreement or any additional benefits or anything or or not sure yet?\n\nChannel 1: I'm not sure. I have\n\nChannel 0: Okay.\n\nChannel 1: I haven't received an official contract yet. I\n\nChannel 0: Yeah.\n\nChannel 1: yeah. I I do have some understanding. It's\n\nChannel 0: Mhmm.\n\nChannel 1: it's pretty much a flat rate, but it's\n\nChannel 0: Mhmm.\n\nChannel 1: after ten hours, you get some sort of penalties. And yeah. Because because the rate is so much higher,\n\nChannel 0: Yeah.\n\nChannel 1: I don't think you get, like, public holiday rates. But because\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: it's a rotating roster, you might, like, you might work a public holiday, you might not. So there's\n\nChannel 0: Yeah.\n\nChannel 1: yeah. I'm still\n\nChannel 0: So\n\nChannel 1: working\n\nChannel 0: so sometimes\n\nChannel 1: out the details. Yeah.\n\nChannel 0: yeah. No. That's good. I'll make a little note. And if it does, you know, if you do have any questions or anything, hopefully, it all goes well and you you get it.\n\nAnd that gives you a bit more, yeah, flexibility, obviously, more income and more kind of security and today's\n\nChannel 1: Yeah.\n\nChannel 0: what's going on with the fuel and everything, and I'll obviously\n\nChannel 1: Yeah. And, like yeah. I\n\nChannel 0: put head\n\nChannel 1: I picked an industry. Even though it's a bit\n\nChannel 0: yeah.\n\nChannel 1: of a dangerous industry, it's it's kinda like essential services. You know? Like\n\nChannel 0: Yes.\n\nChannel 1: like, people need need gas. Like, that that's not\n\nChannel 0: Exactly.\n\nChannel 1: gonna stop.\n\nChannel 0: Exactly.\n\nChannel 1: Yeah.\n\nChannel 0: So you'll you'll be keep working if something\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: were to\n\nChannel 1: It's\n\nChannel 0: happen.\n\nChannel 1: it's it's pretty much pandemic proof. Like, that's how I\n\nChannel 0: Yes.\n\nChannel 1: look at it.\n\nChannel 0: Yeah. No. That's good. Especially, obviously, with Heather, if she's working on a little bit reduced hours, that will obviously help assist that a little bit as well.\n\nChannel 1: Yep.\n\nChannel 0: So so that's really good. Now asset wise, has anything changed? You still have your your main property, the investment property,\n\nChannel 1: Yeah. That's\n\nChannel 0: and\n\nChannel 1: yeah.\n\nChannel 0: the\n\nChannel 1: That's\n\nChannel 0: motor\n\nChannel 1: nothing.\n\nChannel 0: vehicle?\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Just the motor vehicles and the how two houses. That's all\n\nChannel 0: Yep.\n\nChannel 1: all the same.\n\nChannel 0: All the same. Hazed, do you know if any has increased value or anything, or is your property still valued about $9.50 and the investment about $4.30?\n\nChannel 1: Well, the house next door to us just sold for, like, 1,100,000, and\n\nChannel 0: Oh, wow.\n\nChannel 1: our house is even bigger than theirs.\n\nChannel 0: Alright.\n\nChannel 1: Like\n\nChannel 0: Okay.\n\nChannel 1: yeah. Heather's\n\nChannel 0: So\n\nChannel 1: been\n\nChannel 0: probably\n\nChannel 1: on realestate.com, and our main house in Capalaba, yeah, it's roughly 1,100,000. And\n\nChannel 0: oh,\n\nChannel 1: investment\n\nChannel 0: nice.\n\nChannel 1: property on Russell Island, we bought that for 430,000, and realestate.com values it at 517,000. So,\n\nChannel 0: Oh, wow.\n\nChannel 1: yeah, it's\n\nChannel 0: That's\n\nChannel 1: quite a big\n\nChannel 0: that's that's\n\nChannel 1: jump.\n\nChannel 0: yeah. Especially because they're missing property quite new as well. That's\n\nChannel 1: Yeah.\n\nChannel 0: really good. Yeah. Very, very good. Oh, perfect. I'll update that.\n\nNow I have updated as well that you have been twelve months, obviously, free or vaping free, so that's great.\n\nChannel 1: Yep.\n\nChannel 0: You obviously said you've had a bit of a health journey, so\n\nChannel 1: Yeah.\n\nChannel 0: no kind of injuries or medication or anything.\n\nChannel 1: No injuries. No medications.\n\nChannel 0: Right.\n\nChannel 1: I don't even drink alcohol anymore. It's like, yeah, I've just\n\nChannel 0: Perfect.\n\nChannel 1: lost I've lost almost 15 kilos. So\n\nChannel 0: Oh, wow. That's really\n\nChannel 1: yeah.\n\nChannel 0: good.\n\nChannel 1: Yeah.\n\nChannel 0: Are you doing this kind of diet and\n\nChannel 1: Yeah.\n\nChannel 0: training? Or yeah.\n\nChannel 1: Yeah. There's a trainer at the gym, and he gave me\n\nChannel 0: Hello.\n\nChannel 1: some tips. And, yeah, I've just been following a pretty clean diet and\n\nChannel 0: Yeah.\n\nChannel 1: exercise five days a week plus\n\nChannel 0: Oh, great.\n\nChannel 1: you\n\nChannel 0: Well,\n\nChannel 1: know?\n\nChannel 0: that's good\n\nChannel 1: Yeah.\n\nChannel 0: on you. That's really good. And last thing is estate planning. I do have your beneficiaries in place for Heather. That's still the case.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Great. Now that was basically everything that I needed to touch on from my end. Like I said, keep a lookout for my email to show you that we have that we will make that investment switch for you, just that one investment. I will get my colleague Jack to try and give you a call before midday today as well to kinda do that.\n\nBut do you have any other questions or anything for me otherwise before I let you go today, Hayden?\n\nChannel 1: No. I think we've pretty much covered\n\nChannel 0: No?\n\nChannel 1: everything.\n\nChannel 0: Yeah. Perfect. And keep a look at as well that, obviously, we are canceling that trauma out of pocket life, so you will see that being being canceled as well. So I'll let Jack know as well to kind of process that cancellation form today for you as well.\n\nChannel 1: Yeah. No problem.\n\nChannel 0: Great. Perfect. Well, if anything does change, let me know. Hopefully, everything goes well with your work and that things do pick up for Heather. Like I said, anything else that either of you need, just let me know, and we'll be reaching out to Heather soon as well to get her booked in for her annual review.\n\nChannel 1: Awesome. Thank you so much, Veronica.\n\nChannel 0: No problem at all. I hope you have a lovely rest of your day.\n\nChannel 1: And to you. Thank you.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.015090283937752249},{"text":"Hayden speaking.","start":1.12,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.02176361158490181}],"sentiment":"neutral","sentiment_score":0.019539169035851955,"channel":1,"num_words":3,"start":0.71999997,"end":1.9399999},{"sentences":[{"text":"Good morning, Hayden.","start":2.3999999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.3684749702612559},{"text":"It's Veronica from Resideo Financial.","start":3.1999998,"end":4.98,"sentiment":"neutral","sentiment_score":0.27447464466094973},{"text":"How are you?","start":5.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.20988110701243082}],"sentiment":"neutral","sentiment_score":0.2824946777387099,"channel":0,"num_words":11,"start":2.3999999,"end":5.8599997},{"sentences":[{"text":"Yeah.","start":5.8399997,"end":6.0,"sentiment":"neutral","sentiment_score":0.2460266798734665},{"text":"Good.","start":6.0,"end":6.16,"sentiment":"positive","sentiment_score":0.4760321378707886},{"text":"Thanks.","start":6.16,"end":6.48,"sentiment":"positive","sentiment_score":0.5264943838119507},{"text":"How are you?","start":6.48,"end":7.14,"sentiment":"positive","sentiment_score":0.3370739022890727}],"sentiment":"positive","sentiment_score":0.37662915140390396,"channel":1,"num_words":6,"start":5.8399997,"end":7.14},{"sentences":[{"text":"I'm good.","start":7.44,"end":8.16,"sentiment":"positive","sentiment_score":0.5472151339054108},{"text":"Thanks.","start":8.16,"end":8.66,"sentiment":"positive","sentiment_score":0.599708616733551},{"text":"I had you booked in for a little bit of a catch up this morning.","start":9.84,"end":12.32,"sentiment":"neutral","sentiment_score":0.29603419701258343},{"text":"Is now still a good time?","start":12.32,"end":13.545,"sentiment":"neutral","sentiment_score":0.22808030744393668}],"sentiment":"neutral","sentiment_score":0.3126305701831977,"channel":0,"num_words":24,"start":7.44,"end":13.545},{"sentences":[{"text":"Yeah.","start":13.759999,"end":14.0,"sentiment":"neutral","sentiment_score":0.1482751965522766},{"text":"That's fine.","start":14.0,"end":14.82,"sentiment":"neutral","sentiment_score":0.21619047969579697}],"sentiment":"neutral","sentiment_score":0.1935520519812902,"channel":1,"num_words":3,"start":13.759999,"end":14.82},{"sentences":[{"text":"Yeah.","start":14.985,"end":15.465,"sentiment":"neutral","sentiment_score":0.28154683113098145},{"text":"Perfect.","start":15.465,"end":15.965,"sentiment":"positive","sentiment_score":0.4180578887462616},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay?","start":16.345,"end":22.925,"sentiment":"neutral","sentiment_score":0.02160393533393227}],"sentiment":"neutral","sentiment_score":0.04277802724391222,"channel":0,"num_words":31,"start":14.985,"end":22.925},{"sentences":[{"text":"Yep.","start":23.515,"end":24.015,"sentiment":"neutral","sentiment_score":0.06544037163257599}],"sentiment":"neutral","sentiment_score":0.06544037163257599,"channel":1,"num_words":1,"start":23.515,"end":24.015},{"sentences":[{"text":"Perfect.","start":24.425,"end":24.925,"sentiment":"neutral","sentiment_score":0.1583157479763031},{"text":"And just to confirm I am speaking with the right person, just for security purposes, would you just confirm your full name, date of birth, and address for me, please?","start":24.985,"end":33.449997,"sentiment":"neutral","sentiment_score":0.051903221569955346}],"sentiment":"neutral","sentiment_score":0.0553358837120956,"channel":0,"num_words":31,"start":24.425,"end":33.449997},{"sentences":[{"text":"Yes.","start":33.9,"end":34.3,"sentiment":"neutral","sentiment_score":0.017003700137138367},{"text":"Hayden Joel Thompson.","start":34.3,"end":35.52,"sentiment":"neutral","sentiment_score":0.013348411147793135},{"text":"The 1987, and Number 8, Saint Mary's Court, Capalaba 4157.","start":35.58,"end":42.48,"sentiment":"neutral","sentiment_score":0.0221039853990078}],"sentiment":"neutral","sentiment_score":0.019863484826471125,"channel":1,"num_words":14,"start":33.9,"end":42.48},{"sentences":[{"text":"Yep.","start":42.885,"end":43.385,"sentiment":"neutral","sentiment_score":0.11278694868087769},{"text":"Perfect.","start":43.445,"end":43.945,"sentiment":"positive","sentiment_score":0.38675618171691895},{"text":"That's exactly what I have here.","start":44.085,"end":45.445,"sentiment":"positive","sentiment_score":0.45358554025491077},{"text":"And how have you and Heather been the 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going well?","start":49.605,"end":51.065,"sentiment":"neutral","sentiment_score":0.17032370964686075}],"sentiment":"neutral","sentiment_score":0.16097248792648317,"channel":0,"num_words":5,"start":48.245,"end":51.065},{"sentences":[{"text":"Yeah.","start":50.815,"end":51.055,"sentiment":"neutral","sentiment_score":0.04837945848703384},{"text":"Yeah.","start":51.055,"end":51.535,"sentiment":"neutral","sentiment_score":0.023054197430610657},{"text":"Not too bad.","start":51.535,"end":52.254997,"sentiment":"neutral","sentiment_score":-0.022350148608287174},{"text":"I mean, you know, the world's","start":52.254997,"end":53.714996,"sentiment":"neutral","sentiment_score":-0.05034444543222586}],"sentiment":"neutral","sentiment_score":-0.027062132954597473,"channel":1,"num_words":11,"start":50.815,"end":53.714996},{"sentences":[{"text":"Yeah.","start":54.579998,"end":55.079998,"sentiment":"neutral","sentiment_score":-0.056236326694488525},{"text":"It's 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it in real time.","start":526.295,"end":528.07495,"sentiment":"neutral","sentiment_score":-0.03836709037423134}],"sentiment":"neutral","sentiment_score":-0.03836709037423134,"channel":1,"num_words":5,"start":526.295,"end":528.07495},{"sentences":[{"text":"Yeah.","start":528.89,"end":529.37,"sentiment":"neutral","sentiment_score":-0.0224637184292078},{"text":"So first, obviously, we had everything with Trump and The US and tariffs and everything seeing a bit of fluctuation.","start":529.37,"end":534.11005,"sentiment":"neutral","sentiment_score":-0.11889802925288677},{"text":"And, 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day.","start":1455.4749,"end":1457.4148,"sentiment":"positive","sentiment_score":0.8073369085788726}],"sentiment":"positive","sentiment_score":0.777478528874261,"channel":0,"num_words":14,"start":1454.7549,"end":1457.4148},{"sentences":[{"text":"And to you.","start":1457.625,"end":1458.265,"sentiment":"positive","sentiment_score":0.5711809794108073},{"text":"Thank you.","start":1458.265,"end":1459.005,"sentiment":"positive","sentiment_score":0.6959498226642609}],"sentiment":"positive","sentiment_score":0.6210885167121887,"channel":1,"num_words":5,"start":1457.625,"end":1459.005},{"sentences":[{"text":"Thanks.","start":1458.9949,"end":1459.4949,"sentiment":"positive","sentiment_score":0.6370062828063965},{"text":"Bye.","start":1459.6348,"end":1460.1348,"sentiment":"positive","sentiment_score":0.35536932945251465}],"sentiment":"positive","sentiment_score":0.49618780612945557,"channel":0,"num_words":2,"start":1458.9949,"end":1460.1348},{"sentences":[{"text":"Bye.","start":1460.345,"end":1460.845,"sentiment":"neutral","sentiment_score":-0.10677962005138396}],"sentiment":"neutral","sentiment_score":-0.10677962005138396,"channel":1,"num_words":1,"start":1460.345,"end":1460.845}]},"summary":{"result":"success","short":"A Resideo representative named Veronica calls Hayden to confirm his personal information and offer a cash flow budgeting to help him with his financial struggles. She explains that his life insurance policy is cancelled and provides details on his coverage and policy. The agent explains to the customer that they will receive a cancellation letter to cancel their trauma and life insurance policy, and they will also send a certificate of currency to the customer. The agent offers to remove mortgage rates for the customer and will call them to make a change to their insurance policy. The speaker discusses their portfolio, work schedule, and insurance policy, as well as their estate planning and beneficiaries. They confirm their employment and discuss the benefits of their previous employer."},"intents":{"segments":[{"text":"And just to confirm I am speaking with the right person, just for security purposes, would you just confirm your full name, date of birth, and address for me, please? Yes.","start_word":80,"end_word":110,"intents":[{"intent":"Confirm identity","confidence_score":0.6473891}]},{"text":"It's been going a bit crazy turbulent. with fuel and everything, but other than that, it's alright. Yeah.","start_word":163,"end_word":180,"intents":[{"intent":"Explain situation","confidence_score":0.004354544}]},{"text":"And if it is to the point, sir, that you guys are really struggling and you need help, like, cash flow budget or anything like that, just let me know because I can always send you guys a bit of a, like, a cash flow budgeting to go through if it is that you get to the point where you are really struggling and need some assistance.","start_word":279,"end_word":345,"intents":[{"intent":"Request help","confidence_score":0.004233624}]},{"text":"Now I had you booked in to kinda talk about your trauma, but I also note here on your account that you are just be due for your annual review as well. So if you don't mind, I'll just combine the two calls for you pretty quick anyway. Yeah. But we can start with your trauma. So, obviously, I probably imagine cash flow wise needing to cancel or wanting to cancel that trauma. Is that right? Yeah.","start_word":373,"end_word":449,"intents":[{"intent":"Resolve account issues","confidence_score":0.004890378}]},{"text":"So apologies for for that little typo, but this is basically the one you wanted to cancel. Is that correct?","start_word":805,"end_word":824,"intents":[{"intent":"Cancel trauma and life insurance","confidence_score":0.13387713}]},{"text":"that will then save you about $63.28 a month out of pocket, which obviously with with cash flow does make a bit of a difference. I just Yeah.","start_word":873,"end_word":900,"intents":[{"intent":"Save money","confidence_score":0.43846777}]},{"text":"Now I do wanna check with you as well that when we spoke last year, you kind of just stopped basing. Are you still off breaking and basing? Or Yeah. Yeah.","start_word":1080,"end_word":1110,"intents":[{"intent":"Check with speaker","confidence_score":0.09418337}]},{"text":"Now this one here, it shows you kind of your portfolio and what's happened in the last twelve months.","start_word":1543,"end_word":1561,"intents":[{"intent":"Clarify portfolio goals and objectives","confidence_score":6.475339e-8}]},{"text":"So what we would like to do is just a straight swap of swapping that one through another option.","start_word":1897,"end_word":1915,"intents":[{"intent":"Swap funds","confidence_score":0.7939055}]},{"text":"So if you are happy for me to go ahead and make that one change with your investment, I can get a document issued. You don't need to sign it or anything. Just to let you know that we will go ahead and make that investment change, if you are happy for me to do so. Yeah.","start_word":2014,"end_word":2070,"intents":[{"intent":"Make investment change","confidence_score":0.84576863},{"intent":"Send document","confidence_score":0.41474065}]},{"text":"So I will send an email through you. Again, it's just for your reference so you have it. You don't need to sign it or anything, and that is just to say that we've made that one investment switch. Okay.","start_word":2077,"end_word":2116,"intents":[{"intent":"Send email","confidence_score":0.04307596}]},{"text":"Are you still comfortable with, like, the same level of risk tolerance, or has anything changed in the last twelve months? No. Yeah.","start_word":2172,"end_word":2194,"intents":[{"intent":"Assess risk tolerance","confidence_score":0.014603806}]},{"text":"Now there is no changes in regards to the fee, so it stays exactly the same at 1.1 from superannuation.","start_word":2605,"end_word":2624,"intents":[{"intent":"Update client information","confidence_score":0.008781198}]},{"text":"Just And click once validate so it should be loading.","start_word":2732,"end_word":2741,"intents":[{"intent":"Validate contracts","confidence_score":0.005747169}]},{"text":"I don't know if that'll affect my insurances because I will be carting LPG gas in tanker form. So, obviously, it's a dangerous good. I I don't know if you need to take that. You probably Yes. do.","start_word":3015,"end_word":3052,"intents":[{"intent":"Update insurance policy","confidence_score":0.13438268}]},{"text":"Do you know if they have, like, a enterprise bargain agreement or any additional benefits or anything or or not sure yet? I'm not sure.","start_word":3601,"end_word":3625,"intents":[{"intent":"Inquire about benefits","confidence_score":0.027521662}]},{"text":"I haven't received an official contract yet. I Yeah. yeah. I I do have some understanding. It's Mhmm. it's pretty much a flat rate, but it's Mhmm. after ten hours, you get some sort of penalties. And yeah. Because because the rate is so much higher, Yeah.","start_word":3630,"end_word":3676,"intents":[{"intent":"Explain contract terms and rates","confidence_score":0.0005725206}]},{"text":"what's going on with the fuel and everything, and I'll obviously Yeah.","start_word":3772,"end_word":3783,"intents":[{"intent":"Discuss fuel and equipment issues","confidence_score":0.00031412634}]},{"text":"You still have your your main property, the investment property, Yeah.","start_word":3896,"end_word":3906,"intents":[{"intent":"Discuss property status","confidence_score":0.005470265}]},{"text":"You still have your your main property, the investment property, Yeah. That's and yeah. the That's motor nothing. vehicle? Yeah. Yep. Just the motor vehicles and the how two houses. That's all Yep. all the same. All the same. Hazed, do you know if any has increased value or anything, or is your property still valued about $9.","start_word":3896,"end_word":3953,"intents":[{"intent":"Discuss property values","confidence_score":0.0026382522}]},{"text":"I'll update that. Now I have updated as well that you have been twelve months, obviously, free or vaping free, so that's great. Yep.","start_word":4053,"end_word":4076,"intents":[{"intent":"Update information","confidence_score":0.11612327}]},{"text":"You obviously said you've had a bit of a health journey, so Yeah.","start_word":4077,"end_word":4089,"intents":[{"intent":"Clarify health journey","confidence_score":0.0013377729}]},{"text":"There's a trainer at the gym, and he gave me Hello. some tips. And, yeah, I've just been following a pretty clean diet and Yeah. exercise five days a week plus Oh, great.","start_word":4142,"end_word":4174,"intents":[{"intent":"Provide recommendations","confidence_score":0.0037752711}]},{"text":"And last thing is estate planning. I do have your beneficiaries in place for Heather. That's still the case.","start_word":4186,"end_word":4204,"intents":[{"intent":"Discuss estate planning","confidence_score":0.13196576}]}]},"sentiments":{"segments":[{"text":"Hello? Hayden speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.01953916996717453},{"text":"Good morning, Hayden.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.3701307773590088},{"text":"It's Veronica from Resideo Financial. How are you? Yeah.","start_word":6,"end_word":14,"sentiment":"neutral","sentiment_score":0.2591893970966339},{"text":"Good. Thanks. How are you? I'm good. Thanks.","start_word":15,"end_word":22,"sentiment":"positive","sentiment_score":0.4875447750091553},{"text":"I had you booked in for a little bit of a catch up this morning. Is now still a good time? Yeah. That's fine. Yeah.","start_word":23,"end_word":47,"sentiment":"neutral","sentiment_score":0.2613461911678314},{"text":"Perfect.","start_word":48,"end_word":48,"sentiment":"positive","sentiment_score":0.4180578887462616},{"text":"Now just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay? Yep. Perfect. And just to confirm I am speaking with the right person, just for security purposes, would you just confirm your full name, date of birth, and address for me, please? Yes. Hayden Joel Thompson. The 1987, and Number 8, Saint Mary's Court, Capalaba 4157. Yep.","start_word":49,"end_word":124,"sentiment":"neutral","sentiment_score":0.03926633670926094},{"text":"Perfect. That's exactly what I have here.","start_word":125,"end_word":131,"sentiment":"positive","sentiment_score":0.4322238564491272},{"text":"And how have you and Heather been the last Yeah. twelve Pretty months, good. really? Yeah. Everything's going well? Yeah. Yeah. Not too bad. I mean, you know, the world's Yeah. It's been going a bit crazy turbulent. with fuel and everything, but other than that, it's alright. Yeah. And you guys are okay, like, work wise and stuff, obviously, with the fuel side? No. Not really. Heather's got No. reduced hours because of her driving role. So, yeah, it's kinda taken a little bit of a financial hit at the Yeah. And is yours any changes, moment. or is it still for now kind of same for you? For now, it's okay, but it Okay. might sort of dip a bit, like, it's a bit uncertain at the moment. Yeah. Well, hopefully, there will be some some changes, but we'll just have to wait and see. And if it is to the point, sir, that you guys are really struggling and you need help, like, cash flow budget or anything like that, just let me know because I can always send you guys a bit of a, like, a cash flow budgeting to go through if it is that you get to the point where you are really struggling and need some assistance. So just let me know if hopefully, it won't Yeah. come to that. Yeah. But if if it does, just let me know. Okay? No worries. Yeah. Now I had you booked in to kinda talk about your trauma, but I also note here on your account that you are just be due for your annual review as well. So if you don't mind, I'll just combine the two calls for you pretty quick anyway. Yeah. But we can start with your trauma. So, obviously, I probably imagine cash flow wise needing to cancel or wanting to cancel that trauma. Is that right? Yeah. That's right. Yep. Yeah. No problem. So what I have done actually, just so you can see it as well, is I had to send you an email. Do you have access to your emails at the moment, Hayden? Yep. Yep.","start_word":132,"end_word":490,"sentiment":"neutral","sentiment_score":-0.0485617084464987},{"text":"Perfect.","start_word":491,"end_word":491,"sentiment":"positive","sentiment_score":0.461850106716156},{"text":"So if you can jump into the email for me. Now we have this changed software, so it might look a little bit different to what you are used to. But let me know if that email came through okay. Yeah. I just opened up to it says view view document. Yep. So before you click on the link where it says sign now, can you see a couple of attachments at the bottom of that email? No. Yeah. Services guide version one, financial services guide version four, and super Yep. and insurance summary and stuff like that. Yeah. Yeah. Perfect. So I'll quickly run through because this also shows your your trauma while we are talking about it. Now I won't get you to open the services guide or financial services guide. We kind of went through them last year. It's one of those compliance documents. It is just a bit of an updated version, though. So, basically, everything you need to know about us is in there, so I will let you have a read over that in your own time. Yep. Otherwise, we've had a bit of an extension to the team, which you can see in that document and a bit of revamp in marketing. But that's just it for your preference. But if you can open that super insurance summary for you, Yep. it will show you your super and then also your insurance policies while we are kind of talking about that. Okay. Yep.","start_word":492,"end_word":741,"sentiment":"neutral","sentiment_score":0.05385437846183777},{"text":"Super.","start_word":742,"end_word":742,"sentiment":"positive","sentiment_score":0.4123651385307312},{"text":"Yeah. Yeah.","start_word":743,"end_word":744,"sentiment":"neutral","sentiment_score":0.2668062746524811},{"text":"Perfect.","start_word":745,"end_word":745,"sentiment":"positive","sentiment_score":0.49654895067214966},{"text":"Now if we just look at the top, you have your super obviously, we've have 24, and you do have about a $1,622,156 dollars in that. Now underneath that is your insurances. Now I can see here that there's a little bit of typo in this document. So where it says income protection, that is actually your trauma. Yeah. So apologies for for that little typo, but this is basically the one you wanted to cancel. Is that correct? The Yeah. the 100 That's correct. and 5? Yep. Perfect. Yeah. So what I have included in this document for you to sign today is a cancellation letter to make it quicker, and that is to cancel your trauma and the attached life of a 105. So Yeah. that will then save you about $63.28 a month out of pocket, which obviously with with cash flow does make a bit of a difference. I just Yeah. wanna obviously let you know that if we are canceling it, you won't obviously have that cover in place if something were to happen. And if it is that you wanna take it out, you know, down the track, depending on your health and stuff, that could be a little bit tricky to do it. As long as you're obviously happy with that, we can go ahead and cancel that trauma and attack life for you. Yeah. That's fine. Yep. Yep.","start_word":746,"end_word":981,"sentiment":"neutral","sentiment_score":-0.02783042937517166},{"text":"Great. Perfect.","start_word":982,"end_word":983,"sentiment":"positive","sentiment_score":0.3692211210727692},{"text":"Now, otherwise, you do have 250,000 worth of life and TPD paid from within hub 24. That's about 405 per year. Paid from supers. You don't pay for that out of pocket. And then, also, that added a life policy of about six to 30. So you do still have a good amount of life. And when we added that second life policy through the trauma, that was basically just to make your trauma cheaper. So you're not Yeah. underinsured in life or anything by canceling this. We still have all the other policies in place. Now I do wanna check with you as well that when we spoke last year, you kind of just stopped basing. Are you still off breaking and basing? Or Yeah. Yeah. Absolutely. yeah? Yep. And, yeah, I've lost a whole bunch of weight as well. Like, I've been on a on a big health kick ever since I left you guys Oh, for the well, first that's time.","start_word":984,"end_word":1147,"sentiment":"neutral","sentiment_score":0.026042362342151334},{"text":"great.","start_word":1148,"end_word":1148,"sentiment":"positive","sentiment_score":0.5925133228302002},{"text":"Yeah. So would you say that it's been twelve months since you had, like, a cigarette or a vape or nicotine Yeah. patches Absolutely. or anything like that? Okay.","start_word":1149,"end_word":1177,"sentiment":"neutral","sentiment_score":0.08363805711269379},{"text":"Amazing.","start_word":1178,"end_word":1178,"sentiment":"positive","sentiment_score":0.5036618113517761},{"text":"Yeah. So what I can do is I will actually, pay up with my colleague, Jack. Sorry. What we can do because your insurances because when we, when you came on board, because it was only a couple of weeks, in the insurance mind, it was to classify you as a smart cap.","start_word":1179,"end_word":1231,"sentiment":"neutral","sentiment_score":0.09499350935220718},{"text":"The good Yeah. news now is that because it's been twelve months, we can actually remove those mortgage rates for you, which will actually mean your your whole policy is going to be a lot cheaper.","start_word":1232,"end_word":1267,"sentiment":"positive","sentiment_score":0.3747127950191498},{"text":"Okay.","start_word":1268,"end_word":1268,"sentiment":"neutral","sentiment_score":0.30923300981521606},{"text":"Cool. So that's great. That's very good news.","start_word":1269,"end_word":1276,"sentiment":"positive","sentiment_score":0.6422999501228333},{"text":"So I will let the team know to kind of get working on those smokers' rate declaration form. I know you will hear from my colleague, Jack, when it comes to doing the form. So what I can do is I can either let him give you a call, or if you would like, I can book you in when it's suitable for you, and it shouldn't take very long to go through that. What works best for you? Yeah. If he's available today, I'm available Oh, anytime yes. before midday or tomorrow before midday as well. Alright. So he should be arrived today before midday. I will let him know and to give you a call, and we can get that sorted, which, yeah, we'll see those premium reduced a little bit. Now it is obviously paid from super, so that doesn't impact your cash flow, but it will still make a difference. Yeah. I don't want you paying paying more if you don't need it. So Yeah.","start_word":1277,"end_word":1445,"sentiment":"neutral","sentiment_score":0.11667431890964508},{"text":"Awesome. that's good.","start_word":1446,"end_word":1448,"sentiment":"positive","sentiment_score":0.4170081913471222},{"text":"Now otherwise, if you're going back to the email, you will see the next one, the says certificate of currency. Now that just breaks down all your your Neos insurance policy in a bit more detail. Just basically lets you know that everything is paid and up to date. Yep. But, yes, we'll go ahead and cancel that trauma and attached life for you today. Now the other one is can you see where it says a twelve month have a twenty four IRR report? Can you see Yes. that one? Yep. Yeah.","start_word":1449,"end_word":1541,"sentiment":"neutral","sentiment_score":0.019487290271377612},{"text":"Perfect.","start_word":1542,"end_word":1542,"sentiment":"positive","sentiment_score":0.5594549179077148},{"text":"Now this one here, it shows you kind of your portfolio and what's happened in the last twelve months. So as you kind of touched on earlier, we've had seen a bit of trouble in the last twelve months. First, Yeah. we obviously Depending had what depending what Donald Trump says, I you guess can this you is can Zach. watch it in real time. Yeah. So first, obviously, we had everything with Trump and The US and tariffs and everything seeing a bit of fluctuation. And, obviously, Yeah. more recently with the war and everything, it has been quite quite a turbulent twelve months. In saying that, though, your portfolio has been has still done pretty good despite everything the last twelve months.","start_word":1543,"end_word":1666,"sentiment":"neutral","sentiment_score":-0.03911821544170379},{"text":"So I'm really happy with that.","start_word":1667,"end_word":1672,"sentiment":"positive","sentiment_score":0.6287416815757751},{"text":"So in the last twelve months now this is after fees as well. So after all fees have come out of your account. So your portfolio has still gone up by 9.31%, Yeah.","start_word":1673,"end_word":1705,"sentiment":"neutral","sentiment_score":0.20278647541999817},{"text":"which which I'm really happy with given the market condition we have had. So, overall, I'm really happy with that.","start_word":1706,"end_word":1725,"sentiment":"positive","sentiment_score":0.5597618222236633},{"text":"Now I do wanna mention as well that most of your portfolio have done really well and held up good the last twelve months, and it's obviously been decided to kind of negate. So if some areas are not doing as well and other areas that kind of complement each other. I Yeah. do want to look at swapping one of their investments for you, and that is your Benelung Australian Equity Fund. So we've done a lot of research on this one recently as well because, obviously, with the market and the investment, things are always changing. So it is important to keep reviewing this all the time to make sure that we have you in the best option always because it's Okay. not always going to be. So what I would like to do, if you are happy to do so, is that the investment committee have done a lot of research on your Benelon Australian equity fund, and it's kind of underperforming a little bit at the moment. So what we would like to do is just a straight swap of swapping that one through another option. So it's still keeping you within the Australian equity component, but it is swapping your Benelon Australian equity, which is your your managed fund, which is designed to kind of outperform the market by actively buying and selling different investments through one that's been that's a little bit cheaper and has performed a little bit better, which is the BetaShares Australia 200. So it's still Okay. very much invest in the 200 largest companies in Australia. So it gives you very similar exposure, but it is a little bit cheaper and has performed a little bit better recently.","start_word":1726,"end_word":2013,"sentiment":"neutral","sentiment_score":0.11317734296123189},{"text":"So if you are happy for me to go ahead and make that one change with your investment, I can get a document issued.","start_word":2014,"end_word":2037,"sentiment":"positive","sentiment_score":0.3371222913265228},{"text":"You don't need to sign it or anything. Just to let you know that we will go ahead and make that investment change, if you are happy for me to do so. Yeah. No problem. Yeah.","start_word":2038,"end_word":2073,"sentiment":"neutral","sentiment_score":0.2724209427833557},{"text":"Yeah. Great. Perfect. So I will send an email through you.","start_word":2074,"end_word":2084,"sentiment":"positive","sentiment_score":0.46262091398239136},{"text":"Again, it's just for your reference so you have it. You don't need to sign it or anything, and that is just to say that we've made that one investment switch.","start_word":2085,"end_word":2115,"sentiment":"neutral","sentiment_score":0.26585015654563904},{"text":"Okay. But other than that, it's done really well. So happy with with how everything is tracking for your super and your insurances, otherwise.","start_word":2116,"end_word":2139,"sentiment":"positive","sentiment_score":0.549821138381958},{"text":"Now we when it comes to your super and insurances otherwise. Now we when it comes to your superannuation as well, we do have you, you know, invested in that growth portfolio. Are you still comfortable with, like, the same level of risk tolerance, or has anything changed in the last twelve months? No. Yeah. Like, No. considering what's happened in the world, like, I'm still pretty happy with how it's going, and I don't really wanna take any more risk or anything like that. Yeah. Yeah.","start_word":2140,"end_word":2226,"sentiment":"neutral","sentiment_score":-0.08559940755367279},{"text":"And I think it's a good position that even though you're in a growth, it's done well.","start_word":2227,"end_word":2243,"sentiment":"positive","sentiment_score":0.6378989219665527},{"text":"And it is obviously, you do have plenty of time until retirement. So, obviously, you sometimes see some short term fluctuation in order to try to grow that long term, but you're also not in, you know, your high risk or anything like that. So you are in a Yeah. good kind of mid range, still focusing on growth, but having about 20% in, you know, defensive assets like your gold and cash and stuff like that to to kind of stabilize that portfolio. So we will Yeah. leave everything as is. Just make that one in investment switch. Now you will also see the last document here, Hayden, is your Vanguard index chart. If you could just open that one for me. Yeah. Yep. Now this one is just a good visual representation of what we are talking about when we're talking about the market. You may have seen something similar to this before, but it just basically shows you over time. It goes from 1995 to 2025. And you can kind of see that over the long term, the market always goes up. The short term, there will be some ups and downs and market fluctuations. Yep. Yep. Perfect. Any questions so far? Well, that's pretty straightforward. No. Yeah. That's pretty straightforward. Yep.","start_word":2244,"end_word":2458,"sentiment":"neutral","sentiment_score":0.12319045513868332},{"text":"Great. Perfect.","start_word":2459,"end_word":2460,"sentiment":"positive","sentiment_score":0.44934725761413574},{"text":"So if you are happy to do so now, if you can click on the link where it says sign now, Yep. there Find will document. be yeah. There will be three documents that it'll ask you to sign. Now Yeah. one of them is that I have already included that need of cancellation letter for you to make it quick and easy, which is just to say that we are canceling that one outside life and trauma for you. The other one is a tax file number opt in form. It's one of those compliance forms just basically to let you know that we are keeping your tax file number secure on file. And the last one, it is an ongoing service agreement with hub twenty four.","start_word":2461,"end_word":2588,"sentiment":"neutral","sentiment_score":0.13903263211250305},{"text":"So this one here is just to say that you're happy to remain as a client.","start_word":2589,"end_word":2604,"sentiment":"positive","sentiment_score":0.4909103512763977},{"text":"Now there is no changes in regards to the fee, so it stays exactly the same at 1.1 from superannuation. No changes or increases or anything in regards to the fee structure. But, basically, you just have to obviously agree that you are happy to stay on as a client in order for us to keep servicing you. But I kind of mentioned last time as well, there is no lock in contract. So if at any point in time you are not happy, there is no lock in contract. Yeah. Yep. No worries. Do you have any questions with any of those forms? No. That's all good. Yeah. I'm just flicking through and signing them now and dating them. No. Yep. Yep.","start_word":2605,"end_word":2727,"sentiment":"neutral","sentiment_score":0.1076164541811478},{"text":"Perfect.","start_word":2728,"end_word":2728,"sentiment":"positive","sentiment_score":0.5450596213340759},{"text":"And then yeah. Just And click once validate so it should be loading. Yep. So when it kind of once it's validated, it takes a couple of minutes to send it through to me. So while Yeah. it I've wait. got got the Yeah? green tick now, so it said Okay. yeah. That should come through.","start_word":2729,"end_word":2784,"sentiment":"neutral","sentiment_score":0.17800188064575195},{"text":"Perfect.","start_word":2785,"end_word":2785,"sentiment":"positive","sentiment_score":0.5369011163711548},{"text":"While I wait for that to come through as well, I do wanna quickly just move on through a bit of a fast line with you just to see if there's anything major that has changed. Because we have pretty up to date information, it shouldn't be too too much. But just bear with me as I just triple check this. So we have obviously confirmed your your for the time being anyway, occupation is the same. Like I said, if anything does change and you guys are struggling at any point, just let me know. Yeah. Just with the occupations, Yes. I I left garbage last year. I'm currently Okay. with RACQ as a tow truck driver, Yes. but that's also probably gonna change very soon, obviously, because Yeah. the money I've I've upskilled myself to Oh, I've that's got good. my I've got my dangerous goods license. It's Mhmm. not a done deal yet, but I have been in the middle of a recruitment process with Origin, the LPG gas company and electricity company. Oh, yes. Yes. Yeah. So it's not a done deal yet. I've still Mhmm. I've done my police check, and I've still gotta go for a medical, which I'm Mhmm. very confident that I will pass. But Yes. maybe some time, hopefully, in the next few weeks, I'll be Okay. working with Origin.","start_word":2786,"end_word":3014,"sentiment":"neutral","sentiment_score":-0.006187969891915676},{"text":"I don't know if that'll affect my insurances because I will be carting LPG gas in tanker form. So, obviously, it's a dangerous good. I I don't know if you need to take that.","start_word":3015,"end_word":3048,"sentiment":"negative","sentiment_score":-0.4460373520851135},{"text":"You probably Yes. do. Need need to take that Yes. if you could. Yes Yeah. and no. But but for you, it's a good thing because so, basically, when we got your nearest policy in force, that is locked in. Right? Yeah. So you can you can change your Oh, occupations now. The only way I would say to you, okay. Let's revisit your occupation rating okay. and is if you are going through a less risky occupation. So if you were going through, let's say, doing admin work or something, that Yeah. is a lot less risky, so the insurance will will give you, like, a safe safer rating, so to say, makes Yep. the premium a bit cheaper. For you going the other way, because you already have your insurances, we don't need to change anything. If you had that occupation now and said, let's look at insurances, I might be like, okay. We can, but it's going to be quite tricky because it's a lot riskier than what your Yeah. occupation at the time.","start_word":3049,"end_word":3225,"sentiment":"neutral","sentiment_score":0.11299213021993636},{"text":"So for you, it's very good that we had your insurances in place before you change.","start_word":3226,"end_word":3241,"sentiment":"positive","sentiment_score":0.4236506521701813},{"text":"Okay. I'll make a little note here, but I don't need to notify Neos because I don't wanna make the insurance as well. And we Yeah. don't have to because at the time of application, that was correct. Okay. Yeah.","start_word":3242,"end_word":3281,"sentiment":"neutral","sentiment_score":0.07700581848621368},{"text":"But I'll update it on our end anyway, so thanks for letting me know.","start_word":3282,"end_word":3295,"sentiment":"positive","sentiment_score":0.4436686635017395},{"text":"If it does come through and you do end up starting there and you need your employer contribution form, just just let me know, and I can always get that sent over to you if you need that for your contributions and stuff like that into Super. Yep. No worries. Yep. Now, otherwise, at the moment, you're obviously doing the RACQ. How much are you getting paid for that at the moment? It's roughly the same hourly rate as I was with garbage. Mhmm. So it's around it's around $38.79 an hour. Okay. Sorry. The only I've thing is I don't really do much overtime, mhmm. Okay. which yeah. So because before, it was around a 110. Yeah. It's probably high nineties, I would Okay. say. But I've Like, only been 90. there five months and, like, it's yeah. It's a good job, but I'm not really enjoying it. Plus, with Yeah. the way the fuel's gone, Yeah. it's and it's just forced me to upskill myself and get a better paying job. Yep. So I'm not Yeah. sure of the exact remuneration with Origin, but I'm gonna be on $46 an hour. So it's quite Oh, a jump. nice. Yep. And yeah.","start_word":3296,"end_word":3498,"sentiment":"neutral","sentiment_score":-0.028345616534352303},{"text":"And I like the rostering as well that they've offered me.","start_word":3499,"end_word":3509,"sentiment":"positive","sentiment_score":0.45802462100982666},{"text":"Yeah. So I'm gonna be working five days on and three days off, and it's just Oh, gonna that's be a nice. rotating roster. Yeah. So Oh, that's yeah.","start_word":3510,"end_word":3538,"sentiment":"neutral","sentiment_score":0.19052021205425265},{"text":"good. It's a bit more flexibility.","start_word":3539,"end_word":3544,"sentiment":"positive","sentiment_score":0.3979208767414093},{"text":"I'll make a note. So that's obviously gonna be good as well because, obviously, if they pay you more than an hourly, that means that you are gonna get they have to pay you more contributions into super as well. Yep.","start_word":3545,"end_word":3585,"sentiment":"neutral","sentiment_score":0.24276967346668243},{"text":"So that's gonna see that kind of boost a little bit further, which is great.","start_word":3586,"end_word":3600,"sentiment":"positive","sentiment_score":0.4260062277317047},{"text":"Do you know if they have, like, a enterprise bargain agreement or any additional benefits or anything or or not sure yet? I'm not sure. I have Okay. I haven't received an official contract yet. I Yeah. yeah. I I do have some understanding. It's Mhmm. it's pretty much a flat rate, but it's Mhmm. after ten hours, you get some sort of penalties. And yeah. Because because the rate is so much higher, Yeah. I don't think you get, like, public holiday rates. But because Mhmm. Yep. it's a rotating roster, you might, like, you might work a public holiday, you might not. So there's Yeah. yeah. I'm still So working so sometimes out the details. Yeah. yeah. No.","start_word":3601,"end_word":3720,"sentiment":"neutral","sentiment_score":-0.02227685252825419},{"text":"That's good. I'll make a little note. And if it does, you know, if you do have any questions or anything, hopefully, it all goes well and you you get it. And that gives you a bit more, yeah, flexibility, obviously, more income and more kind of security and today's Yeah.","start_word":3721,"end_word":3771,"sentiment":"positive","sentiment_score":0.4818221926689148},{"text":"what's going on with the fuel and everything, and I'll obviously Yeah. And, like yeah. I put head I picked an industry. Even though it's a bit yeah. of a dangerous industry, it's it's kinda like essential services. You know? Like Yes. like, people need need gas. Like, that that's not Exactly. gonna stop. Exactly. Yeah. So you'll you'll be keep working if something Yeah. Yeah. were to It's happen. it's it's pretty much pandemic proof. Like, that's how I Yes. look at it. Yeah. No. That's good. Especially, obviously, with Heather, if she's working on a little bit reduced hours, that will obviously help assist that a little bit as well. Yep. So so that's really good. Now asset wise, has anything changed? You still have your your main property, the investment property, Yeah. That's and yeah. the That's motor nothing. vehicle? Yeah. Yep. Just the motor vehicles and the how two houses. That's all Yep. all the same. All the same. Hazed, do you know if any has increased value or anything, or is your property still valued about $9. 50 and the investment about $4.30? Well, the house next door to us just sold for, like, 1,100,000, and Oh, wow. our house is even bigger than theirs. Alright. Like Okay. yeah. Heather's So been probably on realestate.com, and our main house in Capalaba, yeah, it's roughly 1,100,000. And oh, investment nice. property on Russell Island, we bought that for 430,000, and realestate.com values it at 517,000. So, Oh, wow. yeah, it's That's quite a big that's that's jump. yeah. Especially because they're missing property quite new as well. That's Yeah.","start_word":3772,"end_word":4043,"sentiment":"neutral","sentiment_score":0.0395003097022281},{"text":"really good. Yeah. Very, very good. Oh, perfect. I'll update that. Now I have updated as well that you have been twelve months, obviously, free or vaping free, so that's great.","start_word":4044,"end_word":4074,"sentiment":"positive","sentiment_score":0.4041581153869629},{"text":"Yep. You obviously said you've had a bit of a health journey, so Yeah. no kind of injuries or medication or anything. No injuries. No medications. Right. I don't even drink alcohol anymore. It's like, yeah, I've just Perfect. lost I've lost almost 15 kilos. So Oh, wow. That's really yeah. good. Yeah. Are you doing this kind of diet and Yeah. training? Or yeah. Yeah. There's a trainer at the gym, and he gave me Hello. some tips. And, yeah, I've just been following a pretty clean diet and Yeah. exercise five days a week plus Oh, great. you Well, know? that's good Yeah. on you.","start_word":4075,"end_word":4181,"sentiment":"neutral","sentiment_score":0.07254881411790848},{"text":"That's really good.","start_word":4182,"end_word":4184,"sentiment":"positive","sentiment_score":0.4409639537334442},{"text":"And last thing is estate planning. I do have your beneficiaries in place for Heather. That's still the case. Yep. Yeah.","start_word":4185,"end_word":4205,"sentiment":"neutral","sentiment_score":0.10320265591144562},{"text":"Great.","start_word":4206,"end_word":4206,"sentiment":"positive","sentiment_score":0.3627672791481018},{"text":"Now that was basically everything that I needed to touch on from my end. Like I said, keep a lookout for my email to show you that we have that we will make that investment switch for you, just that one investment. I will get my colleague Jack to try and give you a call before midday today as well to kinda do that. But do you have any other questions or anything for me otherwise before I let you go today, Hayden? No. I think we've pretty much covered No? everything. Yeah.","start_word":4207,"end_word":4299,"sentiment":"neutral","sentiment_score":0.17258145620105086},{"text":"Perfect.","start_word":4300,"end_word":4300,"sentiment":"positive","sentiment_score":0.4694683849811554},{"text":"And keep a look at as well that, obviously, we are canceling that trauma out of pocket life, so you will see that being being canceled as well. So I'll let Jack know as well to kind of process that cancellation form today for you as well. Yeah.","start_word":4301,"end_word":4348,"sentiment":"neutral","sentiment_score":0.04362734779715538},{"text":"No problem. Great. Perfect.","start_word":4349,"end_word":4352,"sentiment":"positive","sentiment_score":0.5745055675506592},{"text":"Well, if anything does change, let me know.","start_word":4353,"end_word":4360,"sentiment":"neutral","sentiment_score":0.2697189450263977},{"text":"Hopefully, everything goes well with your work and that things do pick up for Heather. Like I said, anything else that either of you need, just let me know, and we'll be reaching out to Heather soon as well to get her booked in for her annual review. Awesome. Thank you so much, Veronica. No problem at all. I hope you have a lovely rest of your day. And to you. Thank you. Thanks. Bye.","start_word":4361,"end_word":4435,"sentiment":"positive","sentiment_score":0.5434470176696777},{"text":"Bye.","start_word":4436,"end_word":4436,"sentiment":"neutral","sentiment_score":0.26144862174987793}],"average":{"sentiment":"neutral","sentiment_score":0.09013221827844616}}}}