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Good afternoon. Thank you so much for calling your Total account. How may I help you today? I'm good.\n\nHow about yourself? Okay. Yeah. Actually, thank you so much for about to giving your number. However, I would like to inform you, you have reached Airtel Australia.\n\nWe are a Internet service provider and a mobile plan services. We don't service any other phone number, including India phone number, only Australia number. So yeah. Because a lot of Yeah. You have to contact still your local network, which is Airtel India.\n\nWe're a separate company. Oh, yeah. I'm so sorry. But we are not affiliated. Reason, we cannot help you or we don't have any contact details.\n\nOkay. You're you're welcome. Have a good one. 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Good afternoon. How are you today? I'm very well. Thank you.\n\nI have an 810 number, Indian number. Right? But but I'll make my TV my TV is on. Let's just put it off. One moment.\n\nSorry about that. Yeah. You ready to take them? You know, my 810 number is Okay. So so what do I do?\n\nBecause, you know, I got a new number, and I want to upgrade it to text only, SMS only. You don't look look up that? Oh, very difficult. Very difficult to get through to them. I'm trying for last two weeks.\n\nI can't get through to them. They don't yeah. Yeah. Okay. Okay.\n\nThat's fine. Thank you. Thank you. No worries. Take care.\n\nThank you. You too. 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Good afternoon. Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Hi. Good afternoon. How are you today?\n\nChannel 0: I'm good. How about yourself?\n\nChannel 1: I'm very well. Thank you. I have an 810 number, Indian number.\n\nChannel 0: Okay.\n\nChannel 1: Right? But but I'll make my TV my TV is on. Let's just put it off. One moment. Sorry about that.\n\nYeah. You ready to take them? You know, my 810 number is\n\nChannel 0: Yeah. Actually, thank you so much for about to giving your number. However, I would like to inform you, you have reached Airtel Australia. We are a Internet service provider and a mobile plan services. We don't service any other phone number, including India phone number, only\n\nChannel 1: Okay.\n\nChannel 0: Australia number. 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The agent informs them that they are a mobile plan provider and cannot service other countries. The customer expresses frustration and the call ends with pleasantries."},"intents":{"segments":[{"text":"so Because what do a I lot do? of Because, you know, I got a new number, and I want to upgrade it to text only, SMS only. You don't look look up that? Yeah.","start_word":129,"end_word":163,"intents":[{"intent":"Request to upgrade phone number to text only","confidence_score":3.0418374e-7}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20713253319263455},{"text":"Good afternoon. Thank you so much for calling your Total account. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.5419690012931824},{"text":"Hi. Good afternoon.","start_word":18,"end_word":20,"sentiment":"neutral","sentiment_score":0.28726905584335327},{"text":"How are you today? I'm good. How about yourself? I'm very well. Thank you.","start_word":21,"end_word":34,"sentiment":"positive","sentiment_score":0.39514514803886414},{"text":"I have an 810 number, Indian number. Okay. Right? But but I'll make my TV my TV is on. Let's just put it off. One moment. Sorry about that. Yeah. You ready to take them? You know, my 810 number is Yeah. Actually, thank you so much for about to giving your number. However, I would like to inform you, you have reached Airtel Australia. We are a Internet service provider and a mobile plan services. We don't service any other phone number, including India phone number, only Okay. Australia number. So So yeah. so Because what do a I lot do? of Because, you know, I got a new number, and I want to upgrade it to text only, SMS only. You don't look look up that? Yeah. You have to contact still your local network, Oh, which is Airtel India. We're a separate very difficult. company. Very difficult to get through to them. I'm trying for last two weeks. I can't get through to them. Oh, yeah. I'm so They sorry. But don't we are not affiliated. Reason, yeah. we cannot Yeah. help you or we don't Okay. have any contact Okay. details. That's fine. Thank you. Thank you. Okay. No worries. You're Take care.","start_word":35,"end_word":241,"sentiment":"neutral","sentiment_score":-0.05597000569105148},{"text":"Thank you. you're welcome. Have a good one.","start_word":242,"end_word":249,"sentiment":"positive","sentiment_score":0.4137970209121704},{"text":"Bye bye. You too. Bye.","start_word":250,"end_word":254,"sentiment":"neutral","sentiment_score":0.14956772327423096}],"average":{"sentiment":"neutral","sentiment_score":0.03433940217301652}}}}