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So reason why I call you back are you going to use your card for your payment today? Okay. Sure. One moment. Let me select here. Okay. Let me know once you're ready for your card number, please. Okay. Thank you. Let me confirm. 51172 9 54. Oh. Oh, okay. I'm sorry. 5217. Okay. Let me change. Okay. 52179546147807. Then what's the last two digits? Oh, I'm sorry. One moment. Okay? Let me just up my volume. Bear with me here. Just wanted to make sure I'm capturing your correct card. Okay. I think it's okay now. Would you like to try one more time? I'm sorry for that. Okay. I got it. Appreciate your patience. 5217295461478079. Thank you. Expiration date, please? Thank you. 07/2029. July 2029. And then the security code, please, the three digits code? 272. And how does your exact name as it appears on your card? Your name showing is Meng Yi. Okay. Thank you. And then we will also set this as your direct debit, right, for your future invoice for Internet. Okay. Let me just proceed here. One moment. Okay. Thank you so much for your time, Mengi. Your payment has been processed, and your direct debit setup has been successfully done on your account. You'll also receive the email confirmation for your direct debit. And then afterwards, after this call, I will send you again the username and password for your customer portal login. Alright. You're welcome. And then if in case, you had a problem, just let us know, and we'll be more than happy to check again that for you. But on our end, everything is fine with the customer portal. As long as you do have the correct logins, you will be able to access your account. Okay? I'll send it right away. Thank you so much. Have a good one. Be safe. 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sorry. The line was disconnected. Can you hear me well? Hello? Yeah.\n\nI'm so yeah. And I do apologize. This is Airtel. The line was disconnected. So reason why I call you back are you going to use your card for your payment today?\n\nOkay. Sure. One moment. Let me select here. Okay.\n\nLet me know once you're ready for your card number, please. Okay. Thank you. Let me confirm. 51172 9 54.\n\nOh. Oh, okay. I'm sorry. 5217. Okay.\n\nLet me change. Okay. 52179546147807. Then what's the last two digits? Oh, I'm sorry.\n\nOne moment. Okay? Let me just up my volume. Bear with me here. Just wanted to make sure I'm capturing your correct card.\n\nOkay. I think it's okay now. Would you like to try one more time? I'm sorry for that. Okay.\n\nI got it. Appreciate your patience. 5217295461478079. Thank you. Expiration date, please?\n\nThank you. 07/2029. July 2029. And then the security code, please, the three digits code? 272.\n\nAnd how does your exact name as it appears on your card? Your name showing is Meng Yi. Okay. Thank you. And then we will also set this as your direct debit, right, for your future invoice for Internet.\n\nOkay. Let me just proceed here. One moment. Okay. Thank you so much for your time, Mengi.\n\nYour payment has been processed, and your direct debit setup has been successfully done on your account. You'll also receive the email confirmation for your direct debit. And then afterwards, after this call, I will send you again the username and password for your customer portal login. Alright. You're welcome.\n\nAnd then if in case, you had a problem, just let us know, and we'll be more than happy to check again that for you. But on our end, everything is fine with the customer portal. As long as you do have the correct logins, you will be able to access your account. Okay? I'll send it right away.\n\nThank you so much. Have a good one. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Ma'am, sorry.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":-0.24040775001049042},{"text":"The line was disconnected.","start":2.48,"end":3.78,"sentiment":"negative","sentiment_score":-0.4687502160668373},{"text":"Can you hear me well?","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.20927562713623046},{"text":"Hello?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.09630078822374344},{"text":"Yeah.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":-0.077944315969944}],"sentiment":"neutral","sentiment_score":-0.27511073878178227,"num_words":13,"start":1.52,"end":8.8},{"sentences":[{"text":"I'm so yeah.","start":8.8,"end":9.76,"sentiment":"neutral","sentiment_score":-0.09502128014961879},{"text":"And I do apologize.","start":9.76,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.16344559006392956},{"text":"This is 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Okay. Yes. Okay, please. I will tell you. My card number is 5217295461478079. Okay. That's oh, 5252 5217. Yes. I can repeat for you. 527295461478 079. Okay. 5217295461478079. Yes. Correct. July 29. Yes. Yes. 272. Pardon? Morning. Yes. Okay. Thank you. Same. Okay. Yes. Okay. Thank you very much. Okay. Thanks. Thank you. You too. 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Okay. Yes. Okay, please. I will tell you.\n\nMy card number is 5217295461478079. Okay. That's oh, 5252 5217. Yes. I can repeat for you.\n\n527295461478 079. Okay. 5217295461478079. Yes. Correct.\n\nJuly 29. Yes. Yes. 272. Pardon?\n\nMorning. Yes. Okay. Thank you. Same.\n\nOkay. Yes. Okay. Thank you very much. Okay.\n\nThanks. Thank you. You too. 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The line was disconnected. Can you hear me well? Hello?\n\nChannel 1: Pardon?\n\nChannel 0: Yeah. I'm so yeah. And I do apologize. This is Airtel. The line was disconnected.\n\nSo\n\nChannel 1: Okay.\n\nChannel 0: reason why I call you back are you going to use your card for your payment today?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Sure. One moment. Let me select here. Okay.\n\nLet me know once you're ready for your card number, please.\n\nChannel 1: Okay, please. I will tell you. My card number is 5217295461478079.\n\nChannel 0: Okay. Thank you. Let me confirm. 51172\n\nChannel 1: Okay. That's\n\nChannel 0: 9 54.\n\nChannel 1: oh, 5252\n\nChannel 0: Oh.\n\nChannel 1: 5217.\n\nChannel 0: Oh, okay. I'm sorry. 5217. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Let me change. Okay. 52179546147807. Then what's the last two digits?\n\nChannel 1: I can repeat for you. 527295461478\n\nChannel 0: Oh,\n\nChannel 1: 079.\n\nChannel 0: I'm sorry. One moment. Okay? Let me just up my volume. Bear with me here.\n\nJust wanted to make sure I'm capturing your correct card. Okay. I think it's okay now. Would you like to try one more time? I'm sorry for that.\n\nChannel 1: Okay. 5217295461478079.\n\nChannel 0: Okay. I got it. Appreciate your patience. 5217295461478079.\n\nChannel 1: Yes. Correct.\n\nChannel 0: Thank you. Expiration date, please?\n\nChannel 1: July 29.\n\nChannel 0: Thank you. 07/2029. July 2029.\n\nChannel 1: Yes. Yes.\n\nChannel 0: And then the security code, please, the three digits code?\n\nChannel 1: 272.\n\nChannel 0: 272. And how does your exact name as it appears on your card?\n\nChannel 1: Pardon?\n\nChannel 0: Your name showing is Meng\n\nChannel 1: Morning.\n\nChannel 0: Yi. Okay. Thank you. And then we will also set this as your direct debit, right, for\n\nChannel 1: Yes.\n\nChannel 0: your future invoice for Internet.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Let\n\nChannel 1: Thank\n\nChannel 0: me\n\nChannel 1: you.\n\nChannel 0: just proceed here.\n\nChannel 1: Same.\n\nChannel 0: One moment. Okay. Thank you so much for your time, Mengi. Your payment has been processed, and your direct debit setup has been successfully done on your account. You'll also\n\nChannel 1: Okay.\n\nChannel 0: receive\n\nChannel 1: Yes.\n\nChannel 0: the email confirmation for your direct debit. And then afterwards, after this call, I will send you again the username and password for your customer portal login.\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: Alright. You're welcome. And then if in case, you had a problem, just let us know, and we'll be more than happy to check again that for you. But on our end, everything is fine with the customer portal. As long as you do have the correct logins, you will be able to access your account.\n\nOkay?\n\nChannel 1: Okay.\n\nChannel 0: I'll send\n\nChannel 1: Thanks.\n\nChannel 0: it right away. Thank you so much.\n\nChannel 1: Thank you.\n\nChannel 0: Have a good one. Be\n\nChannel 1: You\n\nChannel 0: safe.\n\nChannel 1: too.\n\nChannel 0: Bye bye.\n\nChannel 1: Fine.","paragraphs":[{"sentences":[{"text":"Ma'am, sorry.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":-0.24040775001049042},{"text":"The line was disconnected.","start":2.48,"end":3.78,"sentiment":"negative","sentiment_score":-0.4687502160668373},{"text":"Can you hear me 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Airtel.","start":11.28,"end":12.34,"sentiment":"neutral","sentiment_score":-0.10082925607760747},{"text":"The line was disconnected.","start":12.4,"end":13.78,"sentiment":"neutral","sentiment_score":-0.19871238991618156}],"sentiment":"neutral","sentiment_score":-0.1409418563048045,"channel":0,"num_words":15,"start":8.48,"end":13.78},{"sentences":[{"text":"So","start":14.505,"end":14.745,"sentiment":"neutral","sentiment_score":-0.06508630514144897}],"sentiment":"neutral","sentiment_score":-0.06508630514144897,"channel":0,"num_words":1,"start":14.505,"end":14.745},{"sentences":[{"text":"Okay.","start":14.665,"end":15.165,"sentiment":"neutral","sentiment_score":-0.050872206687927246}],"sentiment":"neutral","sentiment_score":-0.050872206687927246,"channel":1,"num_words":1,"start":14.665,"end":15.165},{"sentences":[{"text":"reason why I call you back are you going to use your card for your payment 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The agent confirmed the payment and set it up as direct debit, sending an email confirmation and a password to the customer portal. The agent reassured the customer that they had no problems and that they would receive an email confirmation."},"intents":{"segments":[{"text":"reason why I call you back are you going to use your card for your payment today? Yes. Okay.","start_word":30,"end_word":48,"intents":[{"intent":"Confirm card usage","confidence_score":0.17754512}]},{"text":"Just wanted to make sure I'm capturing your correct card. Okay.","start_word":135,"end_word":145,"intents":[{"intent":"Capture card information","confidence_score":0.0008980364}]},{"text":"And then the security code, please, the three digits code?","start_word":189,"end_word":198,"intents":[{"intent":"Verify security code","confidence_score":0.0092250835}]},{"text":"And then we will also set this as your direct debit, right, for Yes.","start_word":224,"end_word":237,"intents":[{"intent":"Set up direct debit","confidence_score":0.33683544},{"intent":"Confirm direct debit setup","confidence_score":0.123626314}]},{"text":"the email confirmation for your direct debit. And then afterwards, after this call, I will send you again the username and password for your customer portal login. 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This is Airtel. The line was disconnected. So Okay. reason why I call you back are you going to use your card for your payment today? Yes. Okay. Sure. One moment. Let me select here. Okay. Let me know once you're ready for your card number, please. Okay, please. I will tell you. My card number is 5217295461478079. Okay.","start_word":6,"end_word":79,"sentiment":"neutral","sentiment_score":-0.002730468520894646},{"text":"Thank you.","start_word":80,"end_word":81,"sentiment":"positive","sentiment_score":0.37475523352622986},{"text":"Let me confirm. 51172 Okay. That's 9 54. oh, 5252 Oh. 5217. Oh, okay. I'm sorry. 5217. Okay. Yes. Let me change. Okay. 52179546147807. Then what's the last two digits? I can repeat for you. 527295461478 Oh, 079. I'm sorry. One moment. Okay? Let me just up my volume. Bear with me here. Just wanted to make sure I'm capturing your correct card. Okay. I think it's okay now. Would you like to try one more time? I'm sorry for that. Okay. 5217295461478079. Okay. I got it. Appreciate your patience. 5217295461478079. Yes. Correct.","start_word":82,"end_word":174,"sentiment":"neutral","sentiment_score":0.01458070520311594},{"text":"Thank you.","start_word":175,"end_word":176,"sentiment":"positive","sentiment_score":0.39483293890953064},{"text":"Expiration date, please? July 29. Thank you. 07/2029. July 2029. Yes. Yes. And then the security code, please, the three digits code? 272. 272. And how does your exact name as it appears on your card? Pardon? Your name showing is Meng Morning. Yi. Okay.","start_word":177,"end_word":221,"sentiment":"neutral","sentiment_score":0.03365075960755348},{"text":"Thank you.","start_word":222,"end_word":223,"sentiment":"positive","sentiment_score":0.4574924409389496},{"text":"And then we will also set this as your direct debit, right, for Yes. your future invoice for Internet. Okay. Okay. Let Thank me you. just proceed here. Same. One moment. 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You're welcome.","start_word":314,"end_word":320,"sentiment":"positive","sentiment_score":0.43456101417541504},{"text":"And then if in case, you had a problem, just let us know, and we'll be more than happy to check again that for you.","start_word":321,"end_word":345,"sentiment":"neutral","sentiment_score":0.2656378448009491},{"text":"But on our end, everything is fine with the customer portal. As long as you do have the correct logins, you will be able to access your account.","start_word":346,"end_word":373,"sentiment":"positive","sentiment_score":0.35878637433052063},{"text":"Okay? Okay. I'll send Thanks.","start_word":374,"end_word":378,"sentiment":"neutral","sentiment_score":0.26831984519958496},{"text":"it right away. Thank you so much. Thank you. Have a good one. Be You safe.","start_word":379,"end_word":394,"sentiment":"positive","sentiment_score":0.5818963050842285},{"text":"too. Bye bye.","start_word":395,"end_word":397,"sentiment":"neutral","sentiment_score":0.23002631465593973},{"text":"Fine.","start_word":398,"end_word":398,"sentiment":"positive","sentiment_score":0.4764406681060791}],"average":{"sentiment":"neutral","sentiment_score":0.14307475167184971}}}}