{"metadata":{"transaction_key":"deprecated","request_id":"01a0cc02-d940-79f3-9ee2-9f325aa7b710","sha256":"2307c4ca9c8a9c7cfce064c1a6c71121ea53b9f2e3ff223ef7d1fdc4e2b88baa","created":"2026-09-23T02:05:34.898Z","duration":5.0399375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Matt Louth. I'm on the phone right now, so if you could please","confidence":0.99658203,"words":[{"word":"hi","start":1.68,"end":2.0,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.26780223846435547},{"word":"you've","start":2.0,"end":2.24,"confidence":0.9995117,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.27907735109329224},{"word":"called","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.1932060718536377},{"word":"matt","start":2.48,"end":2.72,"confidence":0.9589844,"punctuated_word":"Matt","sentiment":"neutral","sentiment_score":0.18935894966125488},{"word":"louth","start":2.72,"end":3.04,"confidence":0.8261719,"punctuated_word":"Louth.","sentiment":"neutral","sentiment_score":0.24818840622901917},{"word":"i'm","start":3.04,"end":3.1999998,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15918783843517303},{"word":"on","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.134230837225914},{"word":"the","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0738644227385521},{"word":"phone","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.09080986678600313},{"word":"right","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.10383576899766922},{"word":"now","start":3.9199998,"end":4.08,"confidence":0.7541504,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.06782983243465424},{"word":"so","start":4.08,"end":4.3199997,"confidence":0.6948242,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.027467161417007446},{"word":"if","start":4.3199997,"end":4.4,"confidence":0.82666016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.015123113989830015},{"word":"you","start":4.4,"end":4.56,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002707347273826599},{"word":"could","start":4.56,"end":4.72,"confidence":0.9892578,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.059420645236968994},{"word":"please","start":4.72,"end":5.0399375,"confidence":0.98535156,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.006177663803100586}],"paragraphs":{"transcript":"\nHi. You've called Matt Louth. I'm on the phone right now, so if you could please","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.26780223846435547},{"text":"You've called Matt Louth.","start":2.0,"end":3.04,"sentiment":"neutral","sentiment_score":0.227457694709301},{"text":"I'm on the phone right now, so if you could please","start":3.04,"end":5.0399375,"sentiment":"neutral","sentiment_score":0.052163359793749725}],"sentiment":"neutral","sentiment_score":0.1094643734395504,"num_words":16,"start":1.68,"end":5.0399375}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Matt Louth. I'm on the phone right now, so if you could please","paragraphs":[{"sentences":[{"text":"Hi.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.26780223846435547},{"text":"You've called Matt Louth.","start":2.0,"end":3.04,"sentiment":"neutral","sentiment_score":0.227457694709301},{"text":"I'm on the phone right now, so if you could please","start":3.04,"end":5.0399375,"sentiment":"neutral","sentiment_score":0.052163359793749725}],"sentiment":"neutral","sentiment_score":0.1094643734395504,"channel":1,"num_words":16,"start":1.68,"end":5.0399375}]},"summary":{"result":"success","short":"Hi. You've called Matt Louth. I'm on the phone right now, so if you could please"},"intents":{"segments":[{"text":"You've called Matt Louth.","start_word":1,"end_word":4,"intents":[{"intent":"Request to call matt louth","confidence_score":0.0047442107},{"intent":"Inquire about it happening","confidence_score":0.0000018334179}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Matt Louth. I'm on the phone right now, so if you could please","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.1378089338541031}],"average":{"sentiment":"neutral","sentiment_score":0.13780893325805663}}}}