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My name is Chloe. Sorry. I've tried calling a couple times, but I think Optus there's something wrong with Optus. I got my Wi Fi with you guys the other day.\n\nI've just had a look at it. It says that it was delivered. I looked at the delivery photo. Definitely not in my apartment building in the one next door. Went to that apartment building to grab it.\n\nIt is now gone. And the address that you guys have on your website is also Ross. That's okay. Yep. Mhmm.\n\nYeah. My full name is Chloe Marie Bradley. It's c l o e, hyphen, m a r, e e. Bradley is b r a d l e y. 09/27/2002.\n\nThank you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.2,"end":5.6,"sentiment":"neutral","sentiment_score":0.029209524393081665},{"text":"My name is Chloe.","start":5.6,"end":6.48,"sentiment":"neutral","sentiment_score":0.024687229190021753},{"text":"Sorry.","start":6.48,"end":6.72,"sentiment":"neutral","sentiment_score":-0.03929705172777176},{"text":"I've tried calling a couple times, but I think Optus there's something wrong with Optus.","start":6.72,"end":10.34,"sentiment":"neutral","sentiment_score":-0.17322324961423874},{"text":"I got my Wi Fi with you guys the other day.","start":11.92,"end":16.485,"sentiment":"neutral","sentiment_score":-0.02332076227123087}],"sentiment":"neutral","sentiment_score":-0.08644424186786637,"num_words":32,"start":5.2,"end":16.485},{"sentences":[{"text":"I've just had a look at it.","start":17.105,"end":18.225,"sentiment":"neutral","sentiment_score":-0.04123310744762421},{"text":"It says that it was delivered.","start":18.225,"end":19.425,"sentiment":"neutral","sentiment_score":-0.08760047083099683},{"text":"I looked at the delivery photo.","start":19.425,"end":21.045,"sentiment":"neutral","sentiment_score":-0.10238633429010709},{"text":"Definitely not in my apartment building in the one next door.","start":21.425,"end":25.65,"sentiment":"neutral","sentiment_score":-0.20602544803511014},{"text":"Went to that apartment building to grab it.","start":25.81,"end":28.23,"sentiment":"neutral","sentiment_score":-0.14796877093613148}],"sentiment":"neutral","sentiment_score":-0.12838375470355937,"num_words":38,"start":17.105,"end":28.23},{"sentences":[{"text":"It is now gone.","start":28.449999,"end":29.99,"sentiment":"neutral","sentiment_score":-0.2965736836194992},{"text":"And the address that you guys have on your website is also Ross.","start":30.849998,"end":35.35,"sentiment":"neutral","sentiment_score":-0.038959673104377895},{"text":"That's okay.","start":42.185,"end":43.005,"sentiment":"neutral","sentiment_score":0.1456582024693489},{"text":"Yep.","start":47.305,"end":47.805,"sentiment":"neutral","sentiment_score":0.09979210793972015},{"text":"Mhmm.","start":49.785,"end":50.285,"sentiment":"neutral","sentiment_score":0.024499665945768356}],"sentiment":"neutral","sentiment_score":-0.06081725266717729,"num_words":21,"start":28.449999,"end":50.285},{"sentences":[{"text":"Yeah.","start":54.210003,"end":54.710003,"sentiment":"neutral","sentiment_score":0.04651604592800141},{"text":"My full name is Chloe Marie Bradley.","start":54.77,"end":57.33,"sentiment":"neutral","sentiment_score":0.05291653371282986},{"text":"It's c l o e, hyphen, m a r, e e.","start":57.33,"end":61.99,"sentiment":"neutral","sentiment_score":0.045991799370809036},{"text":"Bradley is b r a d l e y.","start":62.53,"end":65.19,"sentiment":"neutral","sentiment_score":0.04211708468695482},{"text":"09/27/2002.","start":69.325,"end":72.145,"sentiment":"neutral","sentiment_score":0.037722162902355194}],"sentiment":"neutral","sentiment_score":0.04619370689936753,"num_words":29,"start":54.210003,"end":72.145},{"sentences":[{"text":"Thank you.","start":80.125,"end":81.024994,"sentiment":"neutral","sentiment_score":0.2893650084733963},{"text":"Thank you.","start":81.085,"end":81.81,"sentiment":"positive","sentiment_score":0.3994475305080414},{"text":"Bye.","start":83.17,"end":83.67,"sentiment":"neutral","sentiment_score":0.1368203163146973}],"sentiment":"neutral","sentiment_score":0.3028890788555145,"num_words":5,"start":80.125,"end":83.67}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. My name is Chloe. Sorry. I've tried calling a couple times, but I think Optus there's something wrong with Optus. I got my Wi Fi with you guys the other day.\n\nI've\n\nChannel 0: Mhmm.\n\nChannel 1: just had a look at it. It says that it was delivered. I looked at the delivery photo. Definitely not in my apartment building in the one next door. Went to that apartment building to grab it.\n\nIt is now gone. And the address that you guys have on your website is also Ross.\n\nChannel 0: Oh, I'm so sorry to hear about this, but thank you so much for giving us a call.\n\nChannel 1: That's\n\nChannel 0: Let me just\n\nChannel 1: okay.\n\nChannel 0: pull up your account. In that way, I could connect you to our tech team so they\n\nChannel 1: Yep.\n\nChannel 0: can go ahead and take a look about\n\nChannel 1: Mhmm.\n\nChannel 0: your router. May I have your full name, please, and your date of birth?\n\nChannel 1: Yeah. My full name is Chloe Marie Bradley. It's c l o e, hyphen, m a r, e e. Bradley is b r a d l e y.\n\nChannel 0: Thank you so much. And your birthday, please?\n\nChannel 1: 09/27/2002.\n\nChannel 0: Thank you. Just give me a minute or two. Let me check if our tech rep is available. In that way, I could transfer you real time.\n\nChannel 1: Thank\n\nChannel 0: Alright?\n\nChannel 1: you. Thank you.\n\nChannel 0: Thank you. One moment.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.2790240943431854},{"text":"Good morning.","start":1.52,"end":2.1599998,"sentiment":"positive","sentiment_score":0.4631923884153366},{"text":"This is Airtel accounts.","start":2.1599998,"end":3.36,"sentiment":"positive","sentiment_score":0.4173144996166229},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.4022320757309596}],"sentiment":"positive","sentiment_score":0.40677379415585446,"channel":0,"num_words":13,"start":1.04,"end":4.66},{"sentences":[{"text":"Hi.","start":5.2,"end":5.6,"sentiment":"neutral","sentiment_score":0.029209524393081665},{"text":"My name is Chloe.","start":5.6,"end":6.48,"sentiment":"neutral","sentiment_score":0.024687229190021753},{"text":"Sorry.","start":6.48,"end":6.72,"sentiment":"neutral","sentiment_score":-0.03929705172777176},{"text":"I've tried calling a couple times, but I think Optus there's something wrong with Optus.","start":6.72,"end":10.34,"sentiment":"neutral","sentiment_score":-0.17322324961423874},{"text":"I got my Wi Fi with you guys the other day.","start":11.92,"end":16.485,"sentiment":"neutral","sentiment_score":-0.02332076227123087}],"sentiment":"neutral","sentiment_score":-0.08644424186786637,"channel":1,"num_words":32,"start":5.2,"end":16.485},{"sentences":[{"text":"I've","start":17.105,"end":17.345001,"sentiment":"neutral","sentiment_score":-0.03307626396417618}],"sentiment":"neutral","sentiment_score":-0.03307626396417618,"channel":1,"num_words":1,"start":17.105,"end":17.345001},{"sentences":[{"text":"Mhmm.","start":17.335,"end":17.835,"sentiment":"neutral","sentiment_score":-0.01912275329232216}],"sentiment":"neutral","sentiment_score":-0.01912275329232216,"channel":0,"num_words":1,"start":17.335,"end":17.835},{"sentences":[{"text":"just had a look at 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router.","start":50.095,"end":50.915,"sentiment":"neutral","sentiment_score":0.014724222011864185},{"text":"May I have your full name, please, and your date of birth?","start":51.135002,"end":53.79,"sentiment":"neutral","sentiment_score":0.03957809197405974}],"sentiment":"neutral","sentiment_score":0.03602753912231752,"channel":0,"num_words":14,"start":50.095,"end":53.79},{"sentences":[{"text":"Yeah.","start":54.210003,"end":54.710003,"sentiment":"neutral","sentiment_score":0.04651604592800141},{"text":"My full name is Chloe Marie Bradley.","start":54.77,"end":57.33,"sentiment":"neutral","sentiment_score":0.05291653371282986},{"text":"It's c l o e, hyphen, m a r, e e.","start":57.33,"end":61.99,"sentiment":"neutral","sentiment_score":0.045991799370809036},{"text":"Bradley is b r a d l e 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you.","start":81.085,"end":81.81,"sentiment":"positive","sentiment_score":0.3994475305080414}],"sentiment":"positive","sentiment_score":0.35289694865544635,"channel":1,"num_words":3,"start":80.524994,"end":81.81},{"sentences":[{"text":"Thank you.","start":81.48,"end":82.12,"sentiment":"positive","sentiment_score":0.39740464091300964},{"text":"One moment.","start":82.12,"end":82.78,"sentiment":"neutral","sentiment_score":0.22516396641731262}],"sentiment":"neutral","sentiment_score":0.31128430366516113,"channel":0,"num_words":4,"start":81.48,"end":82.78},{"sentences":[{"text":"Bye.","start":83.17,"end":83.67,"sentiment":"neutral","sentiment_score":0.1368203163146973}],"sentiment":"neutral","sentiment_score":0.1368203163146973,"channel":1,"num_words":1,"start":83.17,"end":83.67}]},"summary":{"result":"success","short":"The customer, Chloe, called Optus to report that her Wi Fi was delivered but wasn't in her apartment building. She had already checked the delivery photo and found out that the delivery was in another apartment. The representative, Chloe, pulled up her account and offered to connect her to the tech team to troubleshoot the issue."},"intents":{"segments":[{"text":"I've tried calling a couple times, but I think Optus there's something wrong with Optus.","start_word":19,"end_word":33,"intents":[{"intent":"Fix otus","confidence_score":0.045418862}]},{"text":"pull up your account. In that way, I could connect you to our tech team so they Yep.","start_word":124,"end_word":141,"intents":[{"intent":"Connect to tech team","confidence_score":0.25989792}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2790240943431854},{"text":"Good morning. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.41403883695602417},{"text":"Hi. My name is Chloe. Sorry. I've tried calling a couple times, but I think Optus there's something wrong with Optus. I got my Wi Fi with you guys the other day. I've Mhmm. just had a look at it. It says that it was delivered. I looked at the delivery photo. Definitely not in my apartment building in the one next door. Went to that apartment building to grab it. It is now gone. And the address that you guys have on your website is also Ross. Oh, I'm so sorry to hear about this, but thank you so much for giving us a call. That's Let me just okay. pull up your account. In that way, I could connect you to our tech team so they Yep. can go ahead and take a look about Mhmm. your router. May I have your full name, please, and your date of birth? Yeah. My full name is Chloe Marie Bradley. It's c l o e, hyphen, m a r, e e. Bradley is b r a d l e y.","start_word":13,"end_word":192,"sentiment":"neutral","sentiment_score":-0.0010819706367328763},{"text":"Thank you so much.","start_word":193,"end_word":196,"sentiment":"positive","sentiment_score":0.38764259219169617},{"text":"And your birthday, please? 09/27/2002. Thank you. Just give me a minute or two. Let me check if our tech rep is available. In that way, I could transfer you real time. Thank Alright? you.","start_word":197,"end_word":231,"sentiment":"neutral","sentiment_score":0.18448734283447263},{"text":"Thank you. Thank you.","start_word":232,"end_word":235,"sentiment":"positive","sentiment_score":0.38817858695983887},{"text":"One moment. Bye.","start_word":236,"end_word":238,"sentiment":"neutral","sentiment_score":0.20495836436748505}],"average":{"sentiment":"neutral","sentiment_score":0.0626421871348324}}}}